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Motorola SBV5222 Network Card User Manual

1. Address G Performance and Maintenance See Also iH File Types WB System Restore Troubleshooters 2 Startup and Shutdown Performance and Maintenance Pick a task gt See basic information about your computer gt Adjust visual effects gt Free up space on your hard disk gt Back up your data gt Rearrange items on your hard disk to make programs run faster or pick a Control Panel icon Administrative Tools ba Power Options mr fy Scheduled Tasks N d System La See information about your computer system and change settings for hardware performance and automatic updates 4 Click System to display the System Properties window Skip to step 6 5 Ifa Classic view similar to the following is displayed click System to display the System Properties window amp Control Panel File Edit Back View Favorites Tools Help X S Ka Search Key Folders Ei Address Control Panel va Control Panel a B Switch to Category View See Also 4p Windows Update Help and Support Power Options Printers and Regional and Scanners and SBV5222 SURFboard Digital Voice Modem x gj co Accessibility Add Hardware Options w P Administrative Date and Time Tools eg fT vA 9 Mouse Keyboard amp Display amp D Add or Remov 9 Internet Options Folder Options A Fonts Game Controllers 4 b e S Scheduled Ta
2. The Media Access Control Address uniquely identifies each device that can be connected to an Ethernet network It is permanently written to read only memory ROM at the factory and printed on the rear panel of your SURFboard Digital Voice Modem You need to provide the MAC address to your cable provider Mega Hertz A measure of frequency millions of cycles per second One MHz means one million cycles per second A private branch exchange is a private telephone network usually used within a business Users of the PBX share a certain number of outside lines for making telephone calls external to the PBX The public switched telephone network is the traditional circuit switched voice oriented telephone network originally invented by Alexander Graham Bell It is sometimes referred to as plain old telephone service POTS The most common type of connector for household phones The most common type of connector for Ethernet networks A splitter is a device that divides the signal power from an input cable equally between two or more signals each carrying a selected frequency range Transmission Control Protocol Internet Protocol is a set of standards and rules for communication between networks In a network upstream describes the direction of data sent from your computer to the Internet An uninterruptible power supply provides a battery backup to enable voice service to continue for some time during a power outage Universal Seria
3. on page 10 e Cabling for Multiple Users on page 27 2 Ifyou are using the USB port only go to Setting Up a USB Driver on page 12 Ethernet users can skip this step 3 Configure TCP IP and verify the IP address for your computer as described for your situation e For Windows computers see Configuring TCP IP on page 17 e Refer to your Macintosh or UNIX user manual for information regarding TCP IP and IP address configuration Cabling and Startup for a Single User Allow some time 5 to 30 minutes to power up the first time because the SURFboard Digital Voice Modem must find and lock on the appropriate channels for communications Always connect coaxial cable to the wall outlet first wii To electrical outlet step 4 To cable outlet nai oe gt pn step 2 1 Be sure your computer is on and the digital voice modem is unplugged 2 Connect one end of the coaxial cable to the cable outlet or splitter Connect the other end of the coaxial cable to the CABLE connector on the digital voice modem Hand tighten the connectors to avoid damaging them 3 Insert the SURFboard Voice Modem CD ROM into your CD ROM drive 4 Plug the AC power cord into the connector on the digital voice modem and an unswitched AC electrical outlet This turns on the SURFboard Digital Voice Modem You do not need to unplug it when not in use SBV5222 SURFboard Digital Voice Modem 10 MOTOROLA Introduction Installation T
4. At the end of battery life the SBV5222 battery must be disposed of properly and may need to be recycled Contact your local recycling center for proper disposal methods Do not expose the battery to ultrasonic energy Do not disassemble modify or attempt to repair the battery Before installation the battery should not be subjected to temperatures below 10 C or above 60 C 14 F to 140 F After initial customer usage initially charged above shipping charge state the battery should not be subjected to temperatures outside the operating temperature range Battery Pack External Exposure Operating Temperature Range Charging 0 0 C to 45 0 C 0 F to 113 F Discharging 10 0 C to 60 0 C 14 F to 140 F SBV5222 SURFboard Digital Voice Modem IV MOTOROLA Introduction Installation Troubleshooting Glossary License Important VoIP Service Information pan When using this VoIP device you CANNOT make any calls including an emergency call and Fa E emergency location services where supported WILL NOT be available under the following cir cumstances e Your broadband ISP connection goes down is lost or otherwise fails e You lose electrical power e You have changed the physical address of your VoIP device and you did not update or otherwise advise your VoIP service provider of this change e There are delays in making your location information available in or through the local autom
5. SURFbDoard AM ae ie Internet Internet Explores W E mail S Ciutlook Express xI MSN Explorer Windows Media Player ga Command Prompt i vare a Provides options for you to customize the appearance and Functionality of your D Windows Movie Maker computer add or remove programs and set up network connections and user Files and Settings Transfer TE Wizard All Programs gt 2 Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options amp Control Panel File Edit View Favorites Tools Help Bach v s P Search Py Folders ily Address e Control Panel vs Control Panel a Pick rs category GB Switch to Classic View p EJ cs Appearance and Themes Printers and Other Hardware a See Also g Windows Update Ss Help and Support Network and Internet Connections User Accounts bay r Add or Remove Programs Date Time Language and Regional Options 9 Sounds Speech and Audio Devices Accessibility Options y Performance and Maintenance SBV5222 SURFboard Digital Voice Modem 36 MOTOROLA Introduction Installation Glossary License Troubleshooting 3 If a Category view similar to the image under step 2 is displayed click Performance and Maintenance Otherwise skip to step 5 Performance and Maintenance File Edit Yiew Favorites Tools Help Back Pi r Search Folders fizi
6. F type connector IP address MAC address MHz PBX PSTN RJ 11 RJ 45 splitter TCP IP upstream UPS USB VoIP A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire The shield minimizes electrical and radio frequency interference The CableLabs Data Over Cable Service Interface Specification defines interface standards for cable modems and supporting equipment To copy a file from one computer to another You can use the Internet to download files from a server to your home PC A DOCSIS digital voice modem downloads its configuration from a server during start up In a network downstream describes the direction of data received by your computer from the Internet The most widely used type of local area network LAN The most commonly installed Ethernet networks are called 10Base T 10Base T provides transmission speeds up to 10 megabits per second Mbps usually over twisted pair wire Fast Ethernet 100Base T provides transmission speeds up to 100 Mbps An opening in a computer where a circuit board can be inserted to add new capabilities A connector used to connect coaxial cable to equipment An Internet Protocol address is an identifier for a computer or device on a TCP IP network Networks using TCP IP route messages based on the destination IP address Your cable provider assigns your digital voice modem an IP address to provide a continuous Internet connection
7. SBV5222 SURFboard Digital Voice Modem 34 MOTOROLA Introduction Installation Troubleshooting Glossary License 6 Click Device Manager to display the Device Manager window ox Action view ame 2 ala RA MOTOROLA RUQ2PT Computer amp Disk drives Display adapters 5 DVD CD ROM drives 3 Floppy disk controllers amp Floppy disk drives E3 IDE ATASATAPI controllers Keyboards en Mice and other pointing devices Monitors EF Network adapters EF 3Com EtherLink 10 100 PCI For Complete PC Management NIC 3C905C Tx EMotorola SURFboard 5100 USB Cable Modem H y Ports COM amp LPT E g Sound video and game controllers H System devices Universal Serial Bus controllers Uninstall 0 00 Although your SURFboard Digital Voice Modem model number may be different than in the images in this guide the procedure is the same 7 Double click Network Adapters 8 Click the Motorola SURFboard USB Cable Modem The Uninstall icon is displayed on the window near the top 9 Click Uninstall A window is displayed 10 Click OK 11 Close the Device Manager and Control Panel windows 12 Perform Contact Us on page 39 SBV5222 SURFboard Digital Voice Modem 35 MOTOROLA Introduction Installation Troubleshooting Glossary License Removing the USB Driver from Windows XP 1 Onthe Windows desktop click Start to display the Start window shown
8. Visit our website at www motorola com Q MOTOROLA 537325 001 a 5 07
9. driver Windows found click Next oY d netmoatem int 6 Click Next If the Insert Disk window is displayed be sure the SURFboard Voice Modem CD ROM is in the CD ROM drive and follow steps 7 to 11 Otherwise if the Completing the Found New Hardware window is displayed you can skip to step 12 Please insert the Compact Disc labeled USECH inta your CO ROM drive D and then click OF Cancel You can also click OK if you want files to be copied from an alternate location such as a floppy disk or a network Server SBV5222 SURFboard Digital Voice Modem 14 MOTOROLA Introduction Installation Troubleshooting Glossary License 7 On the Insert Disk window click OK The Files Needed window is displayed Some files on USBCM are needed Cancel Insert USBCM into the drive selected below and then click OF Copy files from Browse 8 If necessary select your CD ROM drive in the Copy files from list 9 Click Browse 10 Double click the NetMotCM sys file in the CD ROM root directory The Files Needed window is displayed 11 Click OK The Found New Hardware Wizard window is displayed Found New Hardware Wizard Eo Completing the Found New Hardware Wizard Motorola SURAF board 5100 USE Cable Modern Windows has finished installing the software for this device To close this wizard click Finish i Eancel 12 Click Finish to complete the installation When yo
10. may be used for connections to the main supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device must be in accordance with national wiring codes and conform to local regulations Operate this device only from the type of power source indicated on the device s marking label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Pay particular attention to cords where they are attached to plugs and convenience receptacles and examine the point where they exit from the device Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected This is to avoid damaging the device by local lightning strikes and other electrical surges Postpone installation until there is no risk of thunderstorm or lightning activity in the area Avoid using a tel
11. your SURFboard Digital Voice Modem model number may be different than in the images in this guide the procedure is the same 8 Double click Network adapters 9 Click the Motorola SURFboard USB Cable Modem The Uninstall icon is displayed on the window near the top Click Uninstall 10 Close the Device Manager window and Control Panel windows SBV5222 SURFboard Digital Voice Modem 38 MOTOROLA Introduction Installation Troubleshooting Glossary License Contact Us If you need assistance while working with the SURFboard Digital Voice Modem contact your cable provider For more information about customer service technical support or warranty claims see the Regulatory Safety Software License and Warranty Information card provided with the SURFboard Digital Voice Modem For information about Motorola consumer cable products education and support visit www motorola com Frequently Asked Questions Q A gt O PFO O O SBV5222 SURFboard Digital Voice Modem What is high speed cable Internet access Cable Internet access uses cable television wires instead of telephone lines to connect to the Internet It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes What is voice over Internet Protocol VoIP VoIP uses cable television wires instead of traditional telephone lines to provide voice and fax service How fast is a digital voice modem
12. 222 SURFboard Digital Voice Modem 12 MOTOROLA Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows 2000 1 Insert the SURFboard Voice Modem CD ROM in the CD ROM drive This CD contains the USB drivers and must be inserted and read by the PC before you connect the digital voice modem to the PC 2 Connect the digital voice modem to your computer with a USB cable For further instructions see Cabling and Startup for a Single User on page 10 A few seconds after you complete the USB connection the Found New Hardware Wizard window is displayed Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install a device driver for a hardware device To continue click Next 3 Click Next The following window is displayed Found New Hardware Wizard Install Hardware Device Drivers A device driver is a software program that enables a hardware device to work with an operating system This wizard will complete the installation for this device Motorola SURFooard 6100 USB Cable Modem A device driver iz a software program that makes a hardware device work Windows needs driver files for pour new device To locate driver files and complete the installation click Next What do you want the wizard to do Search for a suitable driver for my device recommended Display a list of the known drivers for this device so that can ch
13. A cable modem offers Internet access at speeds up to 100 times faster than a traditional phone modem You can experience speeds of over 1 000 Kbps Network conditions such as traffic volume and the speed of the sites you visit can affect download speeds Can I still watch cable TV while using my digital voice modem Yes your cable TV line can carry the TV signal while you send and receive information on the Internet What are CableLabs Certified DOCSIS and Euro DOCSIS CableLabs Certified DOCSIS and Euro DOCSIS are the industry standards for high speed data distribution over cable television system networks They are intended to ensure that all compliant digital voice modems interface with all compliant cable systems Your Motorola SBV5222 digital voice modem is DOCSIS or Euro DOCSIS certified What is PacketCable T g f upi P f f f g PacketCable is an evolving set of interface specifications for delivering advanced real time multimedia services over cable for example VolP multimedia conferencing and interactive gaming If I have a digital voice modem can I still use my old 28 8 Kbps or 56 Kbps modem Yes Although once you ve experienced the speed of cable Internet access you ll never again want to wait for traditional dial up services have more than one computer Do need more than one SURFboard Digital Voice Modem No not if your computers are connected on a network The SURFboard Digital Voice Modem suppo
14. Control Panel window The Network and Dial up Connections window is displayed EF Network and Dial up Connections Oj x File Edit view Favorites Tools Advanced Help Back A Search L 4 Folders E history Address A Network and Dial up Connections Go a ound L dhe Make New Local Grea Connection Cem pamang Motorola SurfBoard USB Cable Modem 564100 h Double click Local Area Connection number The value of number varies from system to system The Local Area Connection number Status window is displayed Local Area Connection 2 Status q q ajx General Connection Status Connected Duration 00 04 20 Speed 750 0 Kbps Activity Sent Eeh Hecewed Packets 0 Local Area Connection 2 Properties General Connect using Be Motorola Surfboard USB Cable Modern 585100 Configure Components checked are used by this connection m Client for Microsoft Networks A File and Printer Sharing for Microsoft Networks Internet Protocol T CPYIP Install Uninstall Properties Description Transmision Control Protocollnternet Protocol The default Wide area network protocol that provides communication across diverse interconnected networks Show icon in taskbar when connected If Internet Protocol TCP IP is in the list of components TCP IP is installed You can skip to step 10 SBV5222 SURFboard Digi
15. If the installation is successful the following window is displayed Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for Motorola SURF board 5100 USB Cable Modem Click Finish to close the wizard Although your digital voice modem model number may be different than in the images in this guide the procedure is the same 5 Click Finish to complete the installation Otherwise be sure the SURFboard Voice Modem CD ROM is correctly inserted in your CD ROM drive When you finish setting up the USB driver you can continue with Configuring TCP IP in Windows XP on page 21 SBV5222 SURFboard Digital Voice Modem 16 MOTOROLA Introduction Installation Troubleshooting Glossary License Configuring TCP IP The SURFboard Digital Voice Modem contains all required software You do not need to configure the digital voice modem but you must be sure that your computer is configured for TCP IP a protocol for communication between computers Perform one of the following e Configuring TCP IP in Windows 2000 on page 17 e Configuring TCP IP in Windows XP on page 21 e Windows Vista users to obtain the TCP IP configuration and verification please consult help system e Follow the instructions in your Macintosh or UNIX user manual After configuring TCP IP perform one of the following to verify the IP address e Verifying the IP Address
16. L OF THE TERMS OF THIS LICENSE I DO NOT INSTALL OR USE THE SOFTWARE AND II RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE COLLECTIVELY PRODUCT INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER AS THE CASE MAY BE FOR A FULL REFUND BY INSTALLING OR USING THE SOFTWARE YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT The Software includes associated media any printed materials and any on line or electronic documentation Software provided by third parties may be subject to separate end user license agreements from the manufacturers of such Software The Software is never sold Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License Motorola and its 3 party licensors retain the ownership of the Software You may USE the Software only in connection with the operation of the Product TRANSFER the Software including all component parts and printed materials permanently to another person but only if the person agrees to accept all of the terms of this License If you transfer the Software you must at the same time transfer the Product and all copies of the Software if applicable to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software if applicable in whatever
17. OMA PR IN WNGONS AF cid ba Who hie 8 he 8h os he eG EG hee es 21 Venio He IF AJE S oeer reran a a a a a a a Ea a a a ee ee 25 Verifying the IP Address in Windows 2000 or Windows XP 2 0 eee eee 25 Pencari Tour IFANS hes dced Geena eeetisdudendhewbus a a Ee A E E Aa a 26 Cabling for Multiple Users 0 00 0 c ees 27 E Ce airia aa a erae bee 6b ae eee 27 BIN EEEE EE E EEEE E EEE T E EE E EET E T E ET E E E ET 28 Wall Mounting the SBV5222 1 Le es 29 ee ee so amp 46 65 6 5 0b ooo 6 od 6 5h 5 ee SG e665 Ee so 58 eb eens 31 TIOURISSNOOUNG arire ect iarra A NEE a A 32 Front Panel Lights and Error Conditions ie Re aE ORS bo OPERA EE EO OREO RET SETH ORE ESO 33 Removing the USB Driver from Windows 2000 ois ods chee eee See aed eke CR Adee eee k eS ewes 34 Removing the USB Driver from Windows AP o lt idees eeciiwed 04606 0080063 e 60s re iine narr rawra 36 CAGE SIS A E E EEE EEE EENT E ee EA EE Oe ee EE 39 SBV5222 SURFboard Digital Voice Modem vii MOTOROLA Introduction Installation Troubleshooting Glossary License Frequently Asked Questions 000 cece es 39 NIG GON oobi e 06s ooh oe E 8s BEREAN SoReal eh iS ee 41 SOWAS LICNOG ccc de kse Ghd edededede whee kee eee ed eae ha wee OSs dee eax 42 SBV5222 SURFboard Digital Voice Modem vill MOTOROLA Introduction Installation Troubleshooting Glossary License Introduction Congratulations on your new Motorola SBV5222 SURFboard Digital Voice Cabl
18. User Guide SBV5222 SURFboard Digital Voice Modem Q MOTOROLA DS US ONLINE LINK TEL 1 TEL 2 SBV5222 _ SURFboard Digital Voice Modem MOTOROLA Introduction Installation Troubleshooting Glossary License Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS when using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following Read all of the instructions listed here and or in the user manual before you operate this device Give particular attention to all safety precautions Retain the instructions for future reference This device must be installed and used in strict accordance with manufacturer s instructions as described in the user documentation that is included with the device Comply with all warning and caution statements in the instructions Observe all warning and caution symbols that are affixed to this device To prevent fire or shock hazard do not expose this device to rain or moisture The device must not be exposed to dripping or splashing Do not place objects filled with liquids such as vases on the device This device was qualified under test conditions that included the use of the supplied cables between systems components To ensure regulatory and safety compliance use only the provided power and interface cables and install them properly Different types of cord sets
19. _ amp Auto Rotate and Center C Choose Paper Source by PDF page size Print What ni ana Document Units Inches Zoom 100 SBV5222 SURFboard Digital Voice Modem 29 MOTOROLA Introduction Installation Troubleshooting Glossary License 9 Measure the printed template with a ruler to ensure that it is the correct size Use a center punch to mark the center of the holes On the wall locate the marks for the mounting holes Caution Before drilling holes check the structure for potential damage to water gas or electric lines See step 6 for recommended mounting hardware size Drill holes to a depth and diameter appropriate for the size and type of hardware you have selected If necessary install an anchor in each hole Use M3 5 x 38 mm 6 x 1 1 2 inch screws with a flat underside and maximum screw head diameter of 9 0 mm 35 inches to mount the SBV5222 Using a screwdriver turn each screw until the head protrudes from the wall as shown There must be at least 2 5 mm 10 inches between the wall and the underside of the screw head The maximum distance from the wall to the top of the screw head is 6 0 mm 24 in 1 6 0mm 24 inches maximum 9 0 mm 35 inches maximum 2 5 mm 10 inches a Note Example above for mounting SBV5222 on a wood surface Place the SBV5222 so the keyholes are above the mounting screws 10 Slide the SBV5222 down so it stops against th
20. atic location information database Note Your service provider not Motorola is responsible for the provision of VoIP telephony services through this equipment Motorola shall not be liable for and expressly disclaims any direct or indirect liabilities damages losses claims demands actions causes of action risks or harms arising from or related to the services provided through this equipment Regulatory Information FCC Compliance Class B Digital Device This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to co
21. cc eee v FCC Declaration Of Conformity iccccccice sted rbew ee Kee oS REE dS DERECHOS iaiki nidara vi International Declaration of Conformity 000 vi loge le ee ee ee ee 1 9575222 Digtal Voice me ca eh a bo ae 0684 459 98 ee eee eee ees 1 OBOL VOF TOephOne SONE eriste ifrot ati eane Sa E E EA ER Bes 1 Telephone Features Supported by the SBV5222 1 anaana aa 2 pe e de e E E E ee ee eee ee EAA ee eee AETAT TTET 3 Ge ee ens oo ew ae Oe ee ee eae Sees ee ee ee eek Renee eae ee ees 4 Bere 100 BOON gn 6k od 44 6c oe oO r he ei eo eee eRe es 5 gisele ee ae ee ee eee ee eee ee ee E E Se eee ee ee T 6 welt ae PW eae go Cs ee ee ee ee ee E E ee er ee ee ee eee Fi Computer System RequirementS 0000 c eee eee 8 Be E eh Or ee POSE ONE T EE 95 5S ER EEE DECREE EEO ES E E Pees bose ee RI 8 Reo e ey si ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee eee 8 Atel INS ANAION nines ce hose eee sos one ed hs Foe S eee TREKS 9 Installation and Configuration 0 00 cece es 10 Lani and Starup Tor SG Usar 644k a6 od oeee pee hae 6505644806 644 09 190048 e ok b4e es Chee 10 Setting Up a USB Driver ee ee a ee ee ee ee ee ee ee ee ee ee ee 12 Setting Up a USB Driver in Windows 2000 ocrcseroirssereriseserieie t PREECE ES F446 i ih ri 8a KOS 13 Setting Up a USB Driver in Windows XP 0 0c eee eee eee eens 16 RS GPR roteert bbb eke eee BOE Ok ke Oe ae oe ee i Sees 17 Configuring TCP IP in Windows 2000 0 0c aaa 17 C
22. ction between the SBV5222 and your telephone e If your telephone requires external power check the AC power connection for your telephone e Check the coaxial cable on the SBV5222 and the electrical outlet Hand tighten the cable connectors if necessary e Check the lights on the front panel Make sure the green power light is on If it is not check that the power cord is properly plugged into the electrical outlet and the digital voice modem e If you have cable TV check that your TV is working and the picture is clear If you cannot receive your regular TV channels your telephone service will not function e Check the lights on the front panel Note the first light from top to bottom that is off This light indicates where the error occurred as described in Front Panel Lights and Error Conditions on page 33 e If all lights are off except the Standby and Tel 1 Tel 2 lights the digital voice modem is in Standby mode Press the Standby button to reconnect your Internet service e If you have cable TV check that your TV is working and the picture is clear If you cannot receive your regular TV channels your data service will not function e Check the coaxial cable on the SBV5222 and the electrical outlet Hand tighten the cable connectors if necessary e Check the IP address Follow the steps in Verifying the IP Address in Windows 2000 or Windows XP on page 25 Call your cable provider if you need an IP address e Ch
23. e Modem The SBV5222 provides high speed access to the Internet and other online services and VoIP connections for up to two telephone lines SBV5222 Digital Voice Modem Your SBV5222 digital voice modem transmits and receives data much faster than traditional dial up or DSL digital subscriber line modems It lets you enjoy surfing the Web without the long wait Because many network and other factors can affect performance the actual speed will vary Unlike a dial up modem your SURFboard Digital Voice Modem is always online Just open your browser and surf You can use your high speed upgradeable digital voice modem to connect one or more computers in your home or business to the Internet You can connect e Asingle computer equipped with a Universal Serial Bus USB port directly to the USB port on the SURFboard Digital Voice Modem e A single computer equipped with an Ethernet adapter directly to the Ethernet port on the SURFboard Digital Voice Modem e Two computers one to the USB port and one to the Ethernet port e Up to 31 computers to a single SURFboard Digital Voice Modem using an Ethernet hub as shown in Cabling for Multiple Users on page 27 For easiest set up use the Installation Assistant on the SURFboard Voice Modem CD ROM SBV5222 VoIP Telephone Service The SBV5222 also provides telephone service through your cable connection with the same features as your traditional phone service including standby power wi
24. e top of the keyhole opening SBV5222 SURFboard Digital Voice Modem 30 MOTOROLA Introduction Installation Troubleshooting Glossary License Wall Mounting Template You can print this page to use as a wall mounting template Be sure you print it at 100 scale Page scaling should be set to None 100 Measure the printed template with a ruler to ensure that it is the correct size 4 00 SBV5222 SURFboard Digital Voice Modem 31 MOTOROLA Introduction Installation Troubleshooting Glossary License Troubleshooting If the solutions listed here do not solve your problem contact your cable provider Before calling your service provider try pressing the reset button on the rear panel or unplugging and plugging in the digital voice modem power cord Resetting the digital voice modem may take 5 to 30 minutes Your service provider may ask for the status of the front panel lights as described in Front Panel Lights and Error Conditions on page 33 Problem Green POWER light is off No telephone service Cannot send or receive data Problems related to unsuccessful USB driver installation Possible Solutions e Check that the power cord is properly plugged into the electrical outlet and the digital voice modem e Check that the electrical outlet is working e If the Standby light is on the Internet connection is off Press the Standby button to reconnect to the Internet e Check the conne
25. eck that the USB or Ethernet cable is properly connected to the digital voice modem and your computer Remove the USB driver Follow the instructions in one of e Removing the USB Driver from Windows 2000 on page 34 e Removing the USB Driver from Windows XP on page 36 Then perform Contact Us on page 39 SBV5222 SURFboard Digital Voice Modem 32 MOTOROLA Introduction Installation Troubleshooting Glossary License Front Panel Lights and Error Conditions Light Turns Off During Startup If Turns Off During Normal Operation If Power The digital voice modem is not properly plugged The digital voice modem is unplugged or is in standby into the power outlet mode Battery AC power is not present AC power is not present DS The receive channel cannot be acquired The receive channel is lost Receive US The send channel cannot be acquired The send channel is lost Send Online IP registration is unsuccessful The IP registration is lost Tel 1 or If the Tel light fails to flash during startup Connected during a phone call and does not blink Tel 2 telephone line configuration has failed telephone connection is lost If a telephone line is properly connected and the Tel 1 or Tel 2 light remains off the line has not been set up for service Contact your service provider For more information about the lights see Top and Front Panel on page 3 SBV5222 SURFboard Digital Voice Modem 33 MOTOROLA Introduct
26. ent complies with the standards of 47CFR Paragraph 15 101 to 15 109 International Declaration of Conformity We Motorola Inc Connected Home Solutions Business 101 Tournament Drive Horsham PA U S A declare under our sole responsibility that the SBV5222 to which the declaration relates is in conformity with one or more of the following standards EN55022 EN55024 EN60950 1 EN61000 3 2 EN61000 3 3 CISPR 22 CISPR 24 IEC 60950 1 ETSI EN 300386 the following provisions of the Directive s of the Council of the European Union EMC Directive 89 336 EEC Directive 93 68 EEC Low Voltage Directive 2006 95 EC Restriction of the Use of Certain Hazardous Substances in Electrical Equipment ROHS Directive 2005 95 EC Models Standards SBV5222 SBV5222 Diagnostic FCC Part 15 ICES 003 UL60950 1 CAN CSA C22 2 No 60950 1 SBV5222i SBV5222 Diagnostic EN55022 EN55024 CISPR22 CISPR24 EN61000 3 2 EN61000 3 3 EN60950 1 IEC60950 1 ETSI EN 300386 SBV5222 SURFboard Digital Voice Modem vi MOTOROLA Introduction Installation Troubleshooting Glossary License Contents Safety and Regulatory Information 00 0c cee eee ii Safety Requirements for the SBV5222 Lithium lon Battery 0 0 00 ee nee iV Important VolP Service Information 66 boo eee kb eos odes OS Ow KSA OER RS ERS ee DEES EOE ORE ES vV Rop TO ONION seroricde routara eR OS eG a a eee EEE ee eeu V FCC Compliance Class B Digital Device 2 c
27. ephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning For added protection for this device during a lightning storm or when it is left unattended and unused for long periods of time unplug it from the wall outlet and disconnect the cable system This will prevent damage to the product due to lightning and power surges Do not use this product near water for example near a bathtub washbowl kitchen sink or laundry tub in a wet basement or near a swimming pool Use only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible special disposal instructions SBV5222 SURFboard Digital Voice Modem li MOTOROLA Introduction Installation Troubleshooting Glossary License e Disconnect the TNV circuit connector before removing the cover e Disconnect TNV circuit connector s before disconnecting power e Do not use the telephone to report a gas leak in the vicinity of the leak e CAUTION To reduce the risk of fire use only No 26 AWG or larger UL listed or CSA certified telecommunication line cord or national equivalent e Do not cover the device or block the airflow to the device with any other objects Keep the device away from excessive heat and humidity and keep the device free from vibration and dust e Wipe the device with a clean dry cloth Never use cleaning flu
28. ernet Protocol TCP IF Install Uninstall Properties Description Transmision Control Protocollnternet Protocol The default Wide area network protocol that provides communication across diverse interconnected networks Show icon in taskbar when connected 10 On the Local Area Connection number Properties window be sure the box next to Internet Protocol TCP IP is selected SBV5222 SURFboard Digital Voice Modem 19 MOTOROLA Introduction Installation Troubleshooting 11 Click Properties The Internet Protocol TCP IP Properties window is displayed 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected Internet Protocol TCP IP Properties n 2 x General You can get IP settings assigned automatically if your network supports thie capability Othenvise You need to ask your network administrator for the appropriate IP settings Use the following IF address IP address Subnet mask Default gateway i Obtain DNS server address automatically Use the following DNS server addresses Prefered DHS server Alternate DHS sever Click OK to accept the TCP IP settings 13 Click OK to close the Local Area Connection number Properties window 14 Click OK when prompted to restart your computer and click OK again When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Wind
29. erstorm or lightning activity in the area To avoid damaging the digital voice modem with static electricity e Always first connect the coaxial cable to the grounded cable TV wall outlet e Before you connect or disconnect the USB or Ethernet cable from your digital voice modem or PC always touch the coaxial cable connector on the digital voice modem to release any static charges To avoid damaging your digital voice modem or PC with static electricity Before you connect or disconnect the USB or Ethernet cable touch the coaxial cable connector on the digital voice modem Always make the wall connection first pe To prevent overheating the digital voice modem do not block the ventilation holes Do not open the digital voice modem Refer all service to your cable provider Wipe the digital voice modem with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the unit or use forced air to remove dust Caution Contact your cable provider before connecting your digital voice modem to your existing telephone wiring A N Do not connect the telephone wire to a traditional telephone PSTN service SBV5222 SURFboard Digital Voice Modem 6 MOTOROLA Introduction Installation Troubleshooting Glossary License Signing Up for Service You must sign up with a cable provider to access the Internet and other online services To activate your service call your local cable pr
30. form You may not 1 Loan distribute rent lease give sublicense or otherwise transfer the Software in whole or in part to any other person except as permitted under the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disassemble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation 5 Export the Software or the Product components in violation of any United States export laws The Product is not designed or intended for use in on line control of aircraft air traffic aircraft navigation or aircraft communications or in design construction operation or maintenance of any nuclear facility MOTOROLA AND ITS ae PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES Title to this Software including the ownership of all copyrights mask work rights patents trademarks and all other intellectual property rights subsisting in the foregoing and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3 party licensors Motorola retains all rights not expressly licensed
31. g Glossary License Wall Mounting the SBV5222 If you mount your SBV5222 on the wall you must e Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services e Follow all local standards for installing a network interface unit network interface device NIU NID If possible mount the SBV5222 to concrete masonry a wooden stud or other very solid wall material Use anchors if necessary for example if you must mount the unit on drywall To mount your SBV5222 on the wall 1 If present remove the four rubber chassis feet on the bottom of the SBV5222 as indicated EALAN PEEL 2 Print the Wall Mounting Template on page 31 While viewing the Wall Mounting Template click the Print icon or choose Print from the File menu to display the Print dialog box The following image is from Adobe Acrobat Reader running on Windows XP there may be slight differences in your version Under Print Range select Current page Be sure you print the template at 100 scale Page scaling should be set to None 100 Click OK to print the template Printer Name Generic PostScript Printer v Status Ready C Print to file Type AdobePSGenericPostS criptPrinter C Print color as black Print Range Preview Oall Current view PEF Current page Pages from 1 to 64 Subset Page Handling Copies q lt Page Scaling None b
32. he latest version of your operating system installed with all current service packs and patches Ethernet Card You can use the Ethernet connection with any Windows Macintosh UNIX or Linux computer equipped with a 10Base T or 10 100Base T Ethernet card The original version of Windows 98 Windows NT UNIX Linux or Macintosh computers must use the Ethernet connection If you use an Ethernet card it must be installed in your computer before you install your SBV5222 digital voice modem If it is not installed follow the installation instructions provided with your Ethernet card USB Connection You can use the USB connection with any PC running Windows 2000 or Windows XP that has a USB interface You can upgrade your USB drivers from our Downloads page http obroadband motorola com noflash usb_drivers asp For user with Microsoft Vista please note the following information on driver support Vista OS support Vista Home Basic 32 bit and 64 bit Vista Home Premium 32 bit and 64 bit Vista Business 32 bit and 64 bit Vista Ultimate 32 bit and 64 bit and the Euro market versions without Window Media Player Vista nHome Basic 82 bit and 64 bit Vista nHome Premium 32 bit and 64 bit Vista nBusiness 32 bit and 64 bit Vista nUltimate 32 bit and 64 bit SBV5222 SURFboard Digital Voice Modem 8 MOTOROLA Introduction Installation Troubleshooting Glossary License Battery Installation Before yo
33. id or similar chemicals Do not spray cleaners directly on the device or use forced air to remove dust e Upon completion of any service or repairs to this device ask the service technician to perform safety checks to determine that the device is in safe operating condition e Do not open the device Do not perform any servicing other than that contained in the installation and troubleshooting instructions Refer all servicing to qualified service personnel SAVE THESE INSTRUCTIONS Note to CATV System Installer This reminder is provided to call the CATV system installer s attention to Section 820 93 of the National Electric Code which provides guidelines for proper grounding and in particular specifies that the Coaxial cable shield shall be connected to the grounding system of the building as close to the point of cable entry as practical Caring for the Environment by Recycling When you see this symbol on a Motorola product do not dispose of the product with residential or commercial waste Recycling your Motorola Equipment O Please do not dispose of this product with your residential or commercial waste Some countries or regions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information about practices established for your region If collection systems are not available call Motorola Customer Service for assistance SBV5222 SURFboa
34. in Windows 2000 or Windows XP on page 25 e Follow the instructions in your Macintosh or UNIX user manual Your cable provider may provide additional instructions to set up your computer Configuring TCP IP in Windows 2000 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus The Control Panel window is displayed EconerotPonet OOOO File Edit View Favorites Tools Help qe Back mp t Search ley Folders 4 As OG x A Ez address n ContrclPenel ooo y odel 1 Eoo 12 er e W w y ddiFemove Add Remove Administrative ATI COMM Date Time Display Folder Hardware Programs Tools Mulkine Options xd sey Lang a Gaming Internet Java Plug in Keyboard Mouse DEn Phone and Options Options Dial up Modem Connections hoe real 2 2 fol ah Lo ra aE Power Printers QuickTime RealPlayer Regional Scanners and Scheduled Sounds and Options Options Cameras Tasks Multimedia Users and Passwords Connects to other computers networks and the Internet a In the steps that follow a connection number such as 1 2 or 3 is a reference displayed on PCs with multiple network interfaces PCs having only one network interface may display only the label Local Area Connection SBV5222 SURFboard Digital Voice Modem 17 MOTOROLA Introduction Installation Troubleshooting Glossary License Double click the Network and Dial up Connections icon on the
35. ion Installation Troubleshooting Glossary License Removing the USB Driver from Windows 2000 1 On your Windows desktop click Start 2 Click Settings 3 Double click Control Panel to display the Control Panel window J Control Panel lolx le Edit View Favorites Tools Help pa A s m Accessibility Add Remove Add Remove Administrative Date Time Options Hardware Programs Tools z A amp Display Game Internet Controllers Options ERr x S et Keyboard Mouse Network and Phone and Power Options Dial up Co Modem D 4E Regional Scanners and Scheduled Sounds and Options Cameras Tasks Multimedia Provides system information and changes environment settings Provides system information and changes environment settings fit My Computer Z 4 Double click System to display the System Properties window 5 Click the Hardware tab General Network Identification Hardware User Profiles Advanced Hardware Wizard The Hardware wizard helps you install uninstall repair su pa unplug eject and configure your hardware Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Driver Signing Device Manager Hardware Protiles os Hardware profiles provide a way for you to set up and store different hardware configurations Hardware Profiles OF Cancel Apply
36. ital Voice Modem supports several multiple user configurations Along with an optional hub or router it can serve as an Internet gateway for up to 31 computers Not all service providers support multiple user service For information about multiple user service contact your cable provider Ethernet and USB You can connect the USB port on one computer and the Ethernet port on another computer directly to the digital voice modem as shown Cable outlet Coaxial cable SURFboard Digital Voice USB cable Ethernet cable Caution Do not connect both the Ethernet and USB cables to the same computer You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub as shown You cannot connect more than one computer to the digital voice modem through the USB port Cable outlet Coaxial cable SURFboard Digital Voice USB cable Ethernet cables Ethernet cable Ethernet hub or switch SBV5222 SURFboard Digital Voice Modem 27 MOTOROLA Introduction Installation Troubleshooting Glossary License Ethernet You can connect up to 31 computers to an Ethernet hub connected to a SBV5222 digital voice modem as shown Cable outlet Coaxial cable SURFboard Digital Voice Ethernet cable Ethernet hub or switch Ethernet cable Computer Computer Computer SBV5222 SURFboard Digital Voice Modem 28 MOTOROLA Introduction Troubleshootin
37. l Bus is a computer interface for add on devices such as printers scanners and digital voice modems When you connect your SURFboard Digital Voice Modem to the USB port Windows 98 Second Edition and later versions automatically recognize the digital voice modem Voice over Internet Protocol is a method to exchange voice fax and other information over the Internet Voice and fax have traditionally been carried over traditional telephone lines using a dedicated circuit for each line VoIP enables calls to travel as discrete data packets on shared lines SBV5222 SURFboard Digital Voice Modem 41 MOTOROLA Introduction Installation Troubleshooting Glossary Software License SBV5222 Digital Voice Modem Motorola Inc Connected Home Solutions Business Motorola 101 Tournament Drive Horsham PA 19044 IMPORTANT PLEASE READ THIS SOFTWARE LICENSE LICENSE CAREFULLY BEFORE YOU INSTALL DOWNLOAD OR USE ANY APPLICATION SOFTWARE USB DRIVER SOFTWARE FIRMWARE AND RELATED DOCUMENTATION SOFTWARE PROVIDED WITH MOTOROLA S CABLE DATA PRODUCT THE CABLE DATA PRODUCT BY USING THE CABLE DATA PRODUCT AND OR INSTALLING DOWNLOADING OR USING ANY OF THE SOFTWARE YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE UPON ACCEPTANCE THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE IF YOU DO NOT AGREE TO AL
38. n Installation Troubleshooting Glossary License Verifying the IP Address The following subsections describe verifying an IP address Perform the appropriate procedure for your Windows version e Verifying the IP Address in Windows 2000 or Windows XP on page 25 e Windows Vista users to obtain the TCP IP configuration and verification please consult help system For a Macintosh or UNIX system refer to your user guide Verifying the IP Address in Windows 2000 or Windows XP To check the IP address 1 Onthe Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK 4 Type ipconfig and press ENTER to display your IP configuration A display like below indicates a normal configuration oC WINNT System32 cmd exe Microsoft Windows 2000 Version 5 06 2195 LC Copyright 1985 2000 Microsoft Corp Ci gt ipconfig Windows 2666 IP Configuration Ethernet adapter Local Area Connection 2 Connection specific DHS Suffix surfhoard com IP Address Subnet Mask Default Gateway gt 266 19 86 161 Ethernet adapter Local Area Connection Media State z Gable Disconnected If an Autoconfiguration IP Address is displayed as in the window below there is an incorrect connection between your PC and the digital voice modem or there are cable network problems Microsoft Windows 2000 Version 5 06 2195 LC Copyright 1985 2000 Microsoft Corp C i gt ipconfig Windows 2666 IP Co
39. nfiguration Ethernet adapter Local Area Connection 2 Connection specific DHS Suffix Autoconfiguration IP Address 169 254 45 20 Subnet Mask z 255 255 0 0 Default Gateway z Check e Your cable connections e Whether you can see cable TV channels on your television SBV5222 SURFboard Digital Voice Modem 25 MOTOROLA Introduction Installation Troubleshooting Glossary License After successfully verifying your cable connections and proper cable TV operation you can renew your IP address Renewing Your IP Address To renew your IP address 1 Onthe Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK 4 Type ipconfig renew and press ENTER If a valid IP address is displayed as shown Internet access should be available Microsoft Windows 2000 Version 5 06 2195 CC Copyright 1985 2000 Microsoft Corp Cox sipconfig renew Windows 2666 IP Configuration Ethernet adapter Local Area Connection 2 Connection specific DHS Suffix surfhoard com IF Address gt 206 19 86 174 Subnet Mask gt 255 255 255 224 Default Gateway gt 266 19 86 161 5 Type exit and press ENTER to return to Windows If after performing this procedure your computer cannot access the Internet call your cable provider for help SBV5222 SURFboard Digital Voice Modem 26 MOTOROLA Introduction Troubleshooting Glossary License Cabling for Multiple Users The SURFboard Dig
40. nnection uses the following items El Client for Microsoft Networks ml File and Printer Sharing for Microsoft Networks ml Gos Packet Scheduler Internet Protocol TCPAP Install Uninstall Description Transmission Control Protocol lnternet Protocol The default Wide area network protocol that provides communication across diverse interconnected networks C Show icon in notification area when connected SBV5222 SURFboard Digital Voice Modem 23 MOTOROLA Introduction Installation Troubleshooting Glossary License 8 Select Internet Protocol TCP IP and click Properties to display the Internet Protocol TCP IP Properties window Internet Protocol TCP IP Properties General Altemate Configuration You can get IP settings assigned automatically if your network supports thie capability Othenvise you need to ask your network administrator for the appropriate IP settings Use the following IP address Obtain DNS server address automatically O Use the following DNS server addresses 9 On the Internet Protocol TCP IP Properties window verify that the settings are correct as shown 10 Click OK to close the TCP IP Properties window 11 Click OK to close the Local Area Connection Properties window When you complete the TCP IP configuration go to Verifying the IP Address in Windows 2000 or Windows XP on page 25 SBV5222 SURFboard Digital Voice Modem 24 MOTOROLA Introductio
41. nnects the telephone to the cable system to provide telephone service Phone wire hS m Te Optional Items Your package contents may vary depending on your model USB cable P Connects to the USB port SURFboard Li Voice f Contains the User Guide and USB drivers Modem og d CD ROM E Battery Provides standby power for your SBV5222 one each The SBV5222 has the capability to accommodate two standby batteries For additional standby batteries contact your service provider You will need 75 ohm coaxial cable with F type connectors to connect your digital voice modem to the nearest cable outlet If a TV is connected to the cable outlet you may need a 5 900 MHz RF splitter and a total of three coaxial cables to connect both the TV and the digital voice modem The coaxial cable and RF splitter are available at consumer electronics stores To connect your digital voice modem to an Ethernet hub see the network description in Cabling for Multiple Users on page 27 Check the documentation provided with your hub Caution This product is for indoor use only Do not route the USB Ethernet or telephone cables outside of the A N building Exposure of the cables to lightning could create a safety hazard and damage the product SBV5222 SURFboard Digital Voice Modem 5 MOTOROLA Introduction Installation Troubleshooting Glossary License Precautions Postpone digital voice modem installation until there is no risk of thund
42. onnections The Network and Internet Connections window is displayed E Network and Internet Connections File Edit View Favorites Tools Help CE L By pO search gt Folders Fa Address g Network and Internet Connections pa aie Network and Internet Connections See Also A b My Network Places HO Printers and Other Pick rs task Hardware Remote Desktop Re Phone and Modem Options gt Set up or change your Internet connection gt Create a connection to the network at your workplace Troubleshooters AJ Set up or change your home or small office network Home or Small Office Networking 2 Internet Explorer or pick a Control Panel icon Network Diagnostics ar i i Internet Options Sa Network Connections 4 On the Network and Internet Connections window click Network Connections to display the LAN or high speed Internet connections Skip to step 6 5 Ifa Classic view similar to below is displayed click Network Connections to display the LAN or high speed Internet connections amp Control Panel File Edit Yiew Favorites Tools Help Q 2c x wi PO search Folders Ez Address Control Panel So 6 D amp v Control Panel a l Accessibility Add Hardware Add or Administrative Date and Time Display Folder Options B Switch to Category view Options Remov Tools 2 P Y D See Also cS f J o Fonts Game Internet Keyboard Mouse Network Phone and 3 windows Update Controllers Opti
43. ons Connections Modem Help and Support EN amp S B P Power Options Printers and Regionaland Scannersand Scheduled Sounds and Speech Faxes Language Cameras Tasks Audio Devices Taskbar and User Accounts Start Menu SBV5222 SURFboard Digital Voice Modem 22 MOTOROLA Introduction Installation Troubleshooting Glossary License 6 Right click your network connection If more than one connection is displayed be sure to select the one for your network interface Network Connections File Edit View Favorites Tools Advanced Help Back 7 gt Search Folders gt EH Address Network Connections LAN or High Speed Internet Network Tasks x ocal 4rea Connection Create a new nabled Caner SP Disable Set up a home or small i office network Status aj Disable this network Repair device Bridge Connections Es Repair this connection mii Rename this connection Create Shortcut Delete gt View status of this Delete connection Rename Change settings of this iroperties connection Fr ap Stiles Other Places g Control Panel J My Network Places G My Documents W My Computer 7 Select Properties from the pop up menu The Local Area Connection Properties window is displayed Local Area Connection Properties General Authentication Advanced Connect using E 3Com Etherlink sL 10 100 FCI For Complete PC Manage Configure This co
44. oose a specific driver lt Back Cancel Although your digital voice modem model number may be different than in the images in this guide the procedure is the same Be sure Search for a suitable driver for my device is selected SBV5222 SURFboard Digital Voice Modem 13 MOTOROLA Introduction Installation Troubleshooting Glossary License 4 Click Next The following window is displayed Found New Hardware Wizard Locate Driver Files Where do you want Windows to search for driver files Search for driver files for the following hardware device 7 565100 USB Cable Modern The wizard searches for suitable drivers in its driver database on pour computer and in any of the following optional search locations that you specify To start the search click Nest IF you are searching on a floppy disk or CD ROM drive inzert the floppy disk or CD before clicking Next Optional search locations T Floppy disk drives IY CO ROM drives Specify a locatior ann J a a a TT Microsoft Windows Update lt Back Cancel Be sure CD ROM drives is the only box selected 5 Click Next The following window is displayed Found New Hardware Wizard Driver Files Search Results Pha ae The wizard has finished searching for driver files for your hardware device Sy The wizard found a diver for the following device zi S565100 USB Cable Modern Windows found a driwer for this device To install the
45. or the Disabled TDD e On hook off hook detection e Operator barge in e Standard call progress signals e Dial tone stutter e Dial tone busy e Fast busy stutter dial tone call waiting e No support for pulse dial equipment SBV5222 SURFboard Digital Voice Modem MOTOROLA Introduction Installation Troubleshooting Glossary License Top and Front Panel The model number on your digital voice modem may be different than in the illustrations and screen images in this guide CON OOF WD The lights provide information about power communications and errors Key Light Flashing Power Startup diagnostics in progress 2 DS downstream Scanning for a receive downstream channel connection 3 US upstream Scanning for a send upstream channel connection Online Scanning for a network connection Link Transmitting or receiving data 6 Tel 1 Connected and activated telephone is off hook in use 7 Tel 2 Connected and activated telephone is off hook in use 8 Battery AC power not present On digital voice modem powered on Downstream channel connected Upstream channel connected Startup process completed A device such as a computer or hub is connected to the USB or Ethernet connectors on the back panel Connected and activated the telephone is on hook not in use Connected and activated the telephone is on hook not in use Normal condition indicating that AC po
46. ovider To receive data service you need to provide the MAC address printed on the bar code label marked HFC MAC ID on the back of the cable modem You can record it here To receive telephone service you need to provide the MAC address printed on the bar code label marked MTA MAC ID on the back of the cable modem You can record it here P N AAAAAA BBB 00 ASSEMBLED IN CUSTOMER S N BCDFGHJKLMNP S N PPPPMMYJJJSSSSSCAABBCCCC HFC MAC ID ABCDEF012345 ee cae eee USB CPE MAC ID ABCDEF012345 iene MTA MAC ID ABCDEF012345 WN a a E E a e E Illl Ep t mn ts OF LL oo gt Lu O O You should ask your cable provider the following questions e Do you have any special system requirements e When can I begin to use my digital voice modem e Are there any files need to download after am connected e Do need a user name or password to access the Internet or use e mail SBV5222 SURFboard Digital Voice Modem T MOTOROLA Introduction Installation Troubleshooting Glossary License Computer System Requirements You can use any Web browser such as Microsoft Internet Explorer or Netscape Navigator with your SURFboard Digital Voice Modem For Microsoft Windows computers the Installation Assistant application automatically checks your system configuration You can start the Installation Assistant from the Main Menu on the SURFboard Voice Modem CD ROM You must have t
47. ows XP on page 25 SBV5222 SURFboard Digital Voice Modem 20 MOTOROLA Introduction Installation Troubleshooting Glossary License Configuring TCP IP in Windows XP 1 Onthe Windows desktop click Start to display the Start window shown sf SURFboard _ mv oaeen Internet Internet Explorer W E mail al Qutlook Express xI MSN Explorer Windows Media Player ga Command Prompt D Windows Mowe Maker Tour Windows XP Files and Settings Transfer 2 Wizard i My Recent Documents All Programs gt 2 Click Control Panel to display the Control Panel window The display varies depending on your Windows XP view options If the display is a Category view as shown below continue with step 3 Otherwise skip to step 5 amp Control Panel File Edit View Favorites Tools Help Q i s P Search gt gt Folders s gt Address Control Panel v Control Panel x Pick a category GB Switch to Classic View WE Appearance and Themes Printers and Other Hardware See Also a 9 Se Windows Update A 9 Help and Support i Network and Internet Connections User Accounts ba Add or Remove Programs er Date Time Language and Regional Options Y Sounds Speech and Audio Devices Accessibility Options y Performance and Maintenance SBV5222 SURFboard Digital Voice Modem 21 MOTOROLA Introduction Installation Troubleshooting Glossary License 3 Click Network and Internet C
48. rd Digital Voice Modem lil MOTOROLA Introduction Installation Troubleshooting Glossary License Safety Requirements for the SBV5222 Lithium ion Battery You must properly handle the SBV5222 lithium ion rechargeable battery to ensure your safety Improper handling can cause leakage heat smoke explosion or fire resulting in damage to the equipment or the user Use the SBV5222 battery only in the SBV5222 Digital Voice Modem CAUTION Risk of explosion if battery is replaced by the incorrect type Use only Motorola approved batteries Motorola part number 515757 001 and 538043 001 Dispose of used batteries according to the instructions Do not use the battery where static electricity is generated Do not heat the battery or discard into a fire Keep the battery away from high temperature locations Properly discard the battery if it exhibits an abnormal condition such as heat odor color or a change in shape When discarding place insulated tape over the battery terminals The battery should be stored out of the reach of children Do not store the battery close to metal objects If the battery leaks fluid and you touch it immediately wash your hands If the fluid gets into your eye do not rub the eye Rinse with water and immediately seek medical care Left untreated the battery fluid could cause damage to the eye Ensure that the battery does not receive any strong impacts such as dropping or striking with a hard object
49. re into the Tel 1 connector You can also connect a second telephone line to the Tel 2 connector if your provider has enabled a second line al ae r 1 f Caution To reduce the risk of fire use only No 26 or larger UL Listed or CSA Certified Telecommunication Line Cord or national equivalent to connect a telephone line to your SURFboard Digital Voice Modem Do not connect both the Ethernet and USB cables to the same computer Connect to either Ethernet or USB Contact your cable provider before connecting your digital voice modem to your existing telephone wiring Do not connect the telephone wire to a traditional telephone PSTN service Be sure the phone connectors are neither connected together nor connected to wall jacks on the same network Setting Up a USB Driver The following subsections describe setting up a USB driver Before connecting a PC to the USB port perform the appropriate procedure for your Windows version e Setting Up a USB Driver in Windows 2000 on page 13 e Setting Up a USB Driver in Windows XP on page 16 When you finish setting up the USB driver you can continue with Configuring TCP IP on page 17 The SURFboard Digital Voice Modem USB driver does not support Macintosh or UNIX computers For those systems you can connect through Ethernet only Caution Be sure the SURFboard Voice Modem CD ROM is inserted in the CD ROM drive before you plug in the USB cable SBV5
50. roubleshooting Glossary License 5 Check that the lights on the front of the digital voice modem cycle through this sequence e Power flashes during the self test and changes to solid green when the self test is successfully complete e Receive flashes while scanning for the receive downstream channel and changes to solid green when it is connected e Send flashes while scanning for the send upstream channel and changes to solid green when it is connected e Online flashes while the digital voice modem downloads configuration data and changes to solid green when the download is complete 6 Connect your computer to the digital voice modem using USB or Ethernet Either or digital voice modem Computer USB Be sure the SURFboard Voice Modem CD ROM is inserted in your CD ROM drive Perform the appropriate procedure for Setting Up a USB Driver for your Windows version Connect the USB cable to the USB port on the digital voice modem Connect the other end to the USB port on your PC Ethernet Connect the provided straight through Ethernet cable to the Ethernet connector on the digital voice modem Connect the other end to the Ethernet port on your computer Ethernet users do not need to set up USB SBV5222 SURFboard Digital Voice Modem 11 MOTOROLA Introduction Installation Troubleshooting Glossary License 7 Perform the procedures for Configuring TCP IP on page 17 8 Toconnect the telephone line plug a phone wi
51. rrect the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Canada Industry Canada IC This Class B digital device complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada SBV5222 SURFboard Digital Voice Modem V MOTOROLA Introduction Installation Troubleshooting Glossary License FCC Declaration of Conformity According to 47CFR Parts 2 and 15 for Class B Personal Computers and Peripherals and or CPU Boards and Power Supplies used with Class B Personal Computers Motorola Inc Connected Home Solutions Business 101 Tournament Drive Horsham PA 19044 1 215 323 1000 declares under sole responsibility that the product identifies with 47CFR Part 2 and 15 of the FCC Rules as a Class B digital device Each product marketed is identical to the representative unit tested and found to be compliant with the standards Records maintained continue to reflect the equipment being produced can be expected to be within the variation accepted due to quantity production and testing on a statistical basis as required by 47CFR 2 909 The above named party is responsible for ensuring that the equipm
52. rts current Internet connection sharing technologies to enable you to connect up to 31 computers to the Internet using a single digital voice modem Do need to change my Internet service provider ISP A broadband connection is required for high speed Internet access and VoIP telephone service available with your SBV5222 Contact your cable company for your specific information 39 MOTOROLA Introduction Installation Troubleshooting Glossary License Do need to subscribe to cable TV to get cable Internet access O A No but you will need to subscribe to cable Internet service Some systems require that you subscribe to basic service before you can get Internet access and or offer a discount when you use your own digital voice modem Check with your local cable company for specific information Q What type of technical support is available A For questions about your Internet service connection or digital voice modem contact your cable provider Q What do do if my SURFboard Digital Voice Modem stops working A Troubleshooting on page 32 provides tips to diagnose problems and simple solutions If you continue to have problems contact your cable provider or Motorola as described in Contact Us on page 39 SBV5222 SURFboard Digital Voice Modem 40 MOTOROLA Introduction Installation Troubleshooting License Glossary coaxial cable coax DOCSIS download downstream Ethernet expansion slot
53. sks Phone and Modem Network Connections Z Sounds and Faxes Language Cameras Audio Devices Taskbar and User Accounts Start Menu 37 MOTOROLA Introduction Installation Troubleshooting Glossary License 6 Click the Hardware tab to display the Hardware page System Properties _ System Restore i Automatic Updates General j Computer Name i Hardware Add Hardware Wizard z The Add Hardware Wizard helps you install hardware Add Hardware Wizard Device Manager Japle The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Hardware Profiles 2 Hardware profiles provide a way for you to set up and store 29 diferent hardware configurations Hardware Profiles l 7 Click Device Manager to display the Device Manager window E Device Manager File Action View Help H E el eS 1 gt BSeee 3 Be eaa Uninstall Se Disk drives Display adapters 4 DYD CD ROM drives Floppy disk controllers 4 Floppy disk drives IDE ATAJATAPI controllers 2p Keyboards Mice and other pointing devices W Monitors E Network adapters E 3Com Etherlink AL 10 100 PCI For Complete PC Management NIC 3C905C Tx Lo Motorola SURFboard S100 USB Cable Modem Ports COM amp LPT Processors Sound video and game controllers System devices Universal Serial Bus controllers Although
54. tal Voice Modem 18 MOTOROLA Introduction Installation Troubleshooting Glossary License If Internet Protocol TCP IP is not in the list click Install The Select Network Component Type window is displayed Select Network Component Type t ajx Click the type of network component you want to install Add W Protocal E R Protocol is a language a computer uses Computers must use the same protocol to communicate 7 Click Protocol on the Select Network Component Type window and click Add The Select Network Protocol window Is displayed T y B Select Network Protocol Click the Network Protocol that you want to install then click OF IF you have is an installation disk for thie component click Hawe Disk Network Protocal Apple alk Protocol DLC Protocol Internet Protocol T CPYIP NetBEUI Protocol Network Monitor Driver MM Link PRY SPY NethlOS Compatible Transport Protocol Have Disk 8 Click Internet Protocol TCP IP in the Network Protocol section on the Select Network Protocol window 9 Click OK The Local Area Connection number Properties window is re displayed Local Area Connection 2 Properties 4 E x General Connect using Be Motorola Surfboard USB Cable Modem SB51 00 Configure Components checked are used by this connection m Client for Microsoft Networks A File and Printer Sharing for Microsoft Networks Int
55. th an integrated battery backup in the event that you lose AC power You can connect up to two standard telephone lines using your SURFboard Digital Voice Modem supporting e Local and long distance calling e Standby power support for a minimum of eight hours standby or five hours talk time e Standard telephone feature support For a full listing see Telephone Features Supported by the SBV5222 on page 2 e Telephone modem and fax support e HTML diagnostic page e Software upgrades over the network to provide new or improved services Caution Use only a standard telephone Digital phones used in many businesses that connect to a PBX private branch exchange do not operate with the SBV5222 A SBV5222 SURFboard Digital Voice Modem 1 MOTOROLA Introduction Installation Troubleshooting Glossary License Telephone Features Supported by the SBV5222 The SBV5222 supports the telephone features listed below Some features listed may not be available on your telephone Feature availability may also be determined by your telephone service provider e Standard two wire telephone connection for voice fax and telephone modem operation The connection to the telephone equipment is made with a standard RJ 11 jack and plug e Re dial number e Speed dial e Call forwarding e Call hold and mute e Call return e Call waiting e Caller ID e Caller ID block e Three way calling e Voice mail e Telephony Devices f
56. u begin the installation you must first install the battery in your digital voice modem Please read Safety Requirements for the SBV5222 Lithium lon Battery on page iv before proceeding 1 Place the SBV5222 on its side and remove the battery cover on the bottom Battery Installation 2 Slide the battery into the battery compartment until it is fully seated The battery is keyed so that it cannot be installed incorrectly Make sure that the pull tab on the battery is accessible and does not prevent the battery cover from closing properly 3 Re install the battery cover with the locking tabs seated downward and then push the cover forward It may take up to 12 hours to reach full charge when e The battery is installed for the first time e The battery is replaced e The battery is fully discharged SBV5222 SURFboard Digital Voice Modem 9 MOTOROLA Introduction Installation Troubleshooting Glossary License Installation and Configuration To install and configure your digital voice modem for a single PC running Microsoft Windows we recommend using the Installation Assistant You can start the Installation Assistant from the Main Menu on the SURFboard Voice Modem CD ROM In most cases the Installation Assistant automatically configures your digital voice modem Otherwise to install and configure your digital voice modem 1 Connect the cables as described for your situation e Cabling and Startup for a Single User
57. u finish setting up the USB driver you can continue with Configuring TCP IP in Windows 2000 on page 17 If you have any difficulties setting up the USB driver perform Removing the USB Driver from Windows 2000 on page 34 and repeat this procedure SBV5222 SURF board Digital Voice Modem 15 MOTOROLA Introduction Installation Troubleshooting Glossary License Setting Up a USB Driver in Windows XP 1 Insert the SURFboard Voice Modem CD ROM in the CD ROM drive This CD contains the USB drivers and must be inserted and read by the PC before you connect the digital voice modem to the PC 2 Connect the digital voice modem to your computer with a USB cable For further instructions see Cabling and Startup for a Single User on page 10 A few seconds after you complete the USB connection the Found New Hardware Wizard window is displayed Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for 565100 USE Cable Modem If your hardware came with an installation CD lt 4 or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended 0 Install from a list or specific location Advanced Click Next to continue 3 Be sure Install the software automatically is selected 4 Click Next Windows automatically searches for the correct USB drivers and installs them
58. under this License The Software including any images graphics photographs animation video audio music and text incorporated therein is owned by Motorola or its gid party licensors and is protected by United States copyright laws and international treaty provisions Except as otherwise expressly provided in this License the copying reproduction distribution or preparation of derivative works of the Software any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copyright law This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License Motorola is not responsible for any third party software provided as a bundled application or otherwise with the Software U S GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS The use duplication or disclosure by the Government is subject to restrictions as set forth in subdivision c 1 ii of The Rights in Technical Data and Computer Software clause at 52 227 7013 The contractor manufacturer is Motorola Inc Connected Home Solutions Business 101 Tournament Drive Horsham PA 19044 SBV5222 VoIP Cable Modem 42
59. wer present and the battery is in good condition During normal operation the Power DS US and Online lights are on and the Link light flashes when the digital voice modem is transferring data SBV5222 SURFboard Digital Voice Modem MOTOROLA Introduction Installation Troubleshooting Glossary License Rear Panel 1 amp 2 NOOO The rear panel provides cabling connectors and the power receptacle Key Item Description 1 amp 2 Tel1 and Tel2 Telephone ports 1 and 2 provide connections for two telephone lines 3 POWER Provides AC power to the digital voice modem 4 ETHERNET Provides the connection to Ethernet equipped computers using a cable terminated with an RJ 45 connector USB Provides the connection to USB equipped computers Reset If you experience a problem you can push this recessed button to reset the digital voice modem see Troubleshooting on page 32 Resetting may take some time 5 to 30 minutes because the digital voice modem must find and lock on the appropriate communications channels 7 CABLE Provides the connection to the coaxial cable coax outlet SBV5222 SURFboard Digital Voice Modem 4 MOTOROLA Introduction Installation Troubleshooting Glossary License Before You Begin Verify that you have the items pictured below Item Description Power Connects to the AC power outlet adapter or ese cable l 10 100Base T Ethernet amm Connects to the Ethernet port cable l Co

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