Mitel 5320e IP Phone User Manual
Contents
1. Note Tag Call can be used on active two party calls only Calls on hold and conference calls cannot be tagged 50 5320e IP Phone User Guide Timed Reminder To program a Timed Reminder 1 2 3 4 5 Press Superkey must be programmed to a key Press the No softkey until Timed Reminder appears Press the Reminder softkey Enter the time in 24 hour format Press the Save softkey To view change and or cancel a pending Reminder 1 2 3 4 Press Superkey must be programmed to a key Press the No softkey until Timed Reminder appears Press the Reminder softkey Do one of the following e Tochange the Reminder press the Change Key softkey enter the new time and press the Save softkey e To cancel the Reminder press the Cancel No softkey e To exit without canceling the Reminder press Superkey must be programmed to a key To acknowledge a Timed Reminder when your phone rings once Press the Confirm softkey Trunk Flash The Trunk Flash feature allows you to access Centrex features if available while you are talking on an outside call To flash a trunk while talking on an outside call 1 Press the key you have programmed to Flash Note You can program a key to single flash or double flash Wait for dial tone Dial the Centrex feature access code 51 Mitel 5320e IP Phone User Guide 52 mitel com 69 mire GLOBAL HEADQUARTERS U S EMEA CAL2. MITEL 53208 IP PHONE USER GUIDE 69 mire NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries Mitel and is subject to change without notice Mitel assumes no liability for any errors or omissions This document may be reproduced either wholly or in part solely for distribution to authorized users of Mitel s products In reproducing this document content may be removed or reorder provided the meaning is not altered No other amendment to the document is permitted without written permission from Mitel TRADEMARKS Mitel and Voice Dialler are trademarks of Mitel Networks Corporation Windows and Microsoft are trademarks of Microsoft Corporation Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged Mitel 5320e IP Phone User Guide December 2012 Trademark of Mitel Networks Corporation Copyright 2012 Mitel Networks Corporation All rights reserved IMPORTANT THIS TELEPHONE IS NOT SUITABLE FOR DIRECT CONNECTION TO THE PUBLIC SWITCHED TELEPHONE NETWORK CONNECT THE TELEPHONE TO A MITEL NETWORKS SYSTEM ONLY Table of Contents ABOUT TOUR PHONE cn an 1 Elements of Your Phone ee ee 2 Ring Message Indicators a ee de 3 For Users on Resilient Mitel Communications Director MCD ICP Systems 3 TIPS FOR YOUR COMFORT AND SAFETY use 4 Don
3. Speak to the dialed party after the tone How you answer a Direct Page depends on whether Handsfree Answerback is enabled and turned on at your phone See one of the following procedures in this guide e Direct Paging Handsfree Answerback Enabled e Direct Paging Handsfree Answerback Disabled 34 5320e IP Phone User Guide Direct Paging Handsfree Answerback Enabled When you receive a Direct Page Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone Your administrator enables or disables Handsfree Answerback on your phone After your administrator enables Handsfree Answerback you can choose to turn it on or off directly from your phone To turn Handsfree Answerback on e When your phone is idle press y MUTE once The MUTE key light flashes to indicate that Handsfree Answerback is ON e When a Direct Page arrives the MUTE key light turns OFF and a Handsfree call is automatically established To turn Handsfree Answerback off e Press the flashing D MUTE key once The MUTE key light turns OFF e To respond to a Direct Page when Handsfree Answerback is OFF see Direct Page Handsfree Answerback Disabled elsewhere in this guide Note By default Handsfree Answerback is turned OFF at your phone If the y MUTE key is OFF when your set is idle Handsfree Answerback is OFF To answer a call using Handsfree Answerback Phone state before Pag
4. Voice Dialler enables you to have access to Mitel Speech Server The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands To dial a call using Voice Dialler 1 Press the key you have programmed to Voice Dialler 2 Speak the name of the person you wish to call 49 Mitel 5320e IP Phone User Guide Speed Call Speed Call is an application that allows you to dial a specific number with one key press You must program Speed Call on a Programmable key For more information on programming this key see Program Feature Keys Using the Settings Application To make a Speed Call e Press the key that you have programmed as your Speed Call key Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call Using the tag your system administrator or Telephone Company can identify the source of the call and provide this information to appropriate personnel or authorities A CAUTION Tagging a non malicious call may result in fines or other penalties To tag a malicious call 1 Press the programmed Tag Call key while the call is in progress For information on how to program keys see to Programming Features On Your Keys OR Press S TRANS CONP 2 Dial the appropriate feature access code If the call was successfully tagged Thank You is shown on the display otherwise Not Allowed is displayed
5. or failed completion Press Superkey to end the Superkey session 48 5320e IP Phone User Guide Record a Call This feature uses your voice mail system to record your telephone conversations To start recording while on a 2 party call Note You may be required by law to inform the other party that you are recording the conversation For specific instructions consult your system administrator e Press the Record Call key See Feature Keys elsewhere in this guide for instructions on Note Your system may be programmed to automatically begin recording external calls when programming a Record Call key to your phone you or the other party answers To control recording do one or all of the following e To pause recording press the Pause softkey e To resume recording after pausing press the Resume softkey e To stop a recording without saving it press the Erase softkey or Gi CANCEL e To stop and save a recording press the Save softkey Putting the call on hold saves the recording taking the call off hold starts a new recording Depending on system programming hanging up or pressing Y TRANS CONF or a DSS key may also save the recording To listen to a recording 1 Lift the handset 2 Access your voice mailbox 3 Follow the prompts to retrieve the recording Voice Dialler Users of the Voice Dialler softkey can place a call by speaking the name of the person they wish to dial
6. Provides prompts in most phone applications Content changes based on the application 6 Footer Shows context and summary information based on information in the Programmable Keys area such as Page Indicators numbers of items and so forth 5320e IP Phone User Guide About Your Phone Applications Your 5320e IP Phone provides applications that simplify the use of your phone To open the Applications window press the Menu i key The menu home window gives the current status of your phone s applications To open an application press the key beside the application name Call Forwarding Use the Call Forwarding application to quickly set Call Forward Always and to create Call Forward profiles that identify where to send your incoming calls The Call Forwarding window shows a list of your Call Forwarding profiles and indicates which one is active See Call Forward for more information on how to add edit delete and activate Call Forwarding profiles Call History Use the Call History application to display lists of the calls that you have missed made and answered This feature allows you to filter the call records and display information on each call on the list See Using the Call History Application for more information Settings Use the Settings application to display and quickly change your phone s current communications settings See Using the Settings Application for more information Help Provides
7. Yes key e For anon verified account code press the No key If your phone is ACD enabled you can log in as an agent When there is no agent logged onto an ACD enabled set LOGGED OUT is displayed To log in as an ACD agent 1 Press Superkey 2 Press Yes 3 Enter your Agent ID using the key pad 4 Press Enter The text LOGGED OUT disappears 30 5320e IP Phone User Guide Attendant Call Hold Remote Retrieve To retrieve a call placed on Hold by the attendant 1 Lift the handset 2 Dialthe appropriate feature access code 3 Dial the digits announced by the attendant Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no answer condition was encountered To request a Callback when you reach a busy or unanswered station 1 Press Call Me Back 2 Hang up When the party is available your phone starts ringing and the display shows the Callback ringing indicator To answer a Callback e When you see the Callback ringing indicator lift the handset Call Forward Remote I m Here To forward calls from a remote station to your current location Press Superkey must be programmed to a key Press the No softkey until Call Forwarding appears Press the Forwarding softkey Press the Next softkey until Am Here appears Press the To Me softkey Os PL 2 0 Ne Dial the extension of the remote station If yo
8. another phone such as your home phone or cell After you return to your desk and deactivate Call Forwarding Always your profiles for busy or unanswered conditions remain active Using Quick Call Forward Always To program and enable Call Forward Always 1 Launch Applications and press Call Forwarding or Press the Forwarding feature key 2 Ifa number is already programmed you can e Press Activate to enable forwarding to the current number or e Enter a new destination number and then press Activate To deactivate Call Forward Always Note Call Forward Always takes precedence over all other types of forwarding 1 Launch Applications and press Call Forwarding or Press the Forwarding feature key 2 Press Deactivate 27 Mitel 5320e IP Phone User Guide Programming Call Forwarding Using Profiles You can create Call Forward profiles that identify where to send your incoming calls After you create and save a Call Forward profile in the Call Forwarding application you can enable or disable the profile at any time Notes e The None Profile is a default profile provided by the system It has no numbers programmed Use the None Profile to turn off all Call Forwarding e The default profile appears when the Call Forwarding set up does not match any of your profiles e Only one call profile can be active at a time e The dotted radio button icon next to the profile shows the current active profile To
9. can only be active on one phone at a time If you log in from another phone without logging out from the first one the system will automatically deactivate your profile on the first phone Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout Note This feature must be allowed by your System Administrator via the Class of Service To remotely log out a Hot Desking phone 1 Dial 111 Dial the Hot Desk User Directory number that you want to log out Press the Logout command key gt o Jo Press the Confirm command key 42 5320e IP Phone User Guide Hot Desk PIN Change To change your Hot Desk PIN 1 Log into a Hot Desking phone Press Superkey must be programmed to a key Press the HotDesk PIN softkey Press the Yes softkey Enter the current PIN or skip to step 6 if a PIN has not yet been assigned Press the Enter softkey E e Za N Enter the new PIN The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length 8 Press the Enter softkey 9 Re enter the new PIN 10 Press Superkey Make Busy You can use the Make Busy feature to have your phone appear busy to other callers If callers dial your phone number when Make Busy is enabled a message indicating that your line is busy is displayed on their phones To enable Make Busy e Press the key
10. settings e Gi CANCEL ends a call when pressed during the call and when you are programming the phone eliminates any input and returns to the previous menu level e 1235 REDIAL calls the last number dialed e Dr HOLD places the current call on hold e alen TRANS COMF initiates a call transfer or establishes a three party conference call e BJ MESSAGE provides access to your voice mailbox and flashes to notify you of messages waiting in your voice mailbox Note The Ring Message indicator also flashes when messages are waiting 5 Keypad Use to dial 6 Navigation Page Keys Use to display additional pages of information for certain applications The 5320e has two page navigation keys Back and Next 7 Programmable Feature Keys and Softkeys Provides 7 self labeling keys that can be programmed as speed call keys fixed function keys hard keys applications or line appearance keys according to your communication needs On your home page the bottom left feature key is always your Prime Line key The top three keys are softkeys 8 Handsfree Speaker Provides sound for Handsfree calls and background music 9 Handset Use for handset calls If you are in headset or handsfree mode you do not need to use the handset 5320e IP Phone User Guide Ring Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashin
11. t Cradle the Handset caciones ana 4 Protec OU Ee ne age 4 Adjust the Viewing Angle concretar ina 4 USING YOUR DEFAULT PHONE WINDOW AND KEVSG occ cceeseeseeeeeeeeeeeeeeeeeees 5 Getting Started with Your Phone aa ri 5 5320e IP Phone Default Window and Keys 6 ABOUT YOUR PHONE APPLICATIONS u u uuu ann 7 Using the Settings Application cups 7 Using the Call History eelere eege 8 View Call Log HR EE 8 Review Call Log ICONS ooonnocinnccnnnnncnnncnnnncconncccnn crac rr 9 RECH E 9 EE lie RTE E 10 Tips for Setting up Your Phone een ae a i a E Ea 10 EUSTOMIZING YOUR PHONE cn ees 11 Using the Dial Pad to Enter Information ecceeeecceeeeeeeeeeeeeeneee eee eeeeeeeeeeeeeseeeeeeeeeneeees 11 Using the On Screen Keyboard to Enter Information oocoococcccnnnoccconnnancccnnnanacncnnnnnanncinnnns 12 EE 12 Specify Display Contras E 13 Specify Audio Feedback OPS osa 14 Specify Text Size onerosa 14 Specify Call Notification Behavior a a REESEN 15 A 15 Enable a Screen VE ee 16 Mitel 5320e IP Phone User Guide Enable PC Connectivity EE 16 PROGRAMMING FEATURES ON YOUR KEYS oooooocccccccccccononoccccccccccnccnnanananannnnnos 17 Tips on Programming Feates nn 17 Features available for programming on programmable keys 17 Applications available for programming on programmable keys oooocccinccconncccnnncccconcconanananacannanos 18 Program Feature Keys Using the Settings Applcaton 19 Clear Programming from a
12. the requested party s voice mailbox using the xs MESSAGE key or a Speed Call key that contains the Direct Transfer to Voice Mail feature access code FAC Using the Message key 1 Press EJ MESSAGE 2 Dial the destination number using any valid dialing method keypad DSS BLF key Speed Call or Personal Speed Call key Call History Phonebook 3 Do one of the following e To complete the Transfer hang up or press the Release feature key e To abort the Transfer press Gi CANCEL at any time before the last digit in the destination number is dialed Using a Speed Call key 1 Press SR TRANS CONF 2 Dial the feature access code FAC or press the Speed Call key that contains the FAC 3 Dial the destination number using any valid dialing method keypad DSS BLF key Speed Call or Personal Speed Call Call History Phonebook 4 Doone of the following e To complete the Transfer hang up or press the Release feature key 25 Mitel 5320e IP Phone User Guide e To abort the Transfer press Gi CANCEL at any time before the last digit in the destination number is dialed Note Both the FAC and the destination number can be programmed to a single Speed Call key Note When the phone is in idle state and there are no messages in the mailbox pressing the Message key connects you directly to your voice mail Conference To form a Conference when a two party call is already in place or to ad
13. to neck shoulder or back discomfort especially if you cradle the handset between your ear and shoulder If you use your phone a lot you may find it more comfortable to use a headset See the section on headset usage elsewhere in this guide for more information Protect your Hearing Your phone has a control for adjusting the volume of the handset receiver or headset Because continuous exposure to loud sounds can contribute to hearing loss keep the volume at a moderate level Adjust the Viewing Angle The stand built into your phone tilts to give you a better view of the keys To tilt your telephone for better viewing 1 Turn the phone so that the front faces away from you 2 Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit 3 Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows a Fora high angle mount hinge the two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches b Fora low angle mount hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches 5320e IP Phone User Guide Using Your Default Phone Window and Keys The 5320e IP Phone s default phone window and keys are shown and described below The Phone window provides access to programmable keys and the main phone interface Getting St
14. you programmed to Make Busy The key illuminates when Make Busy is activated and MAKE BUSY is displayed To disable Make Busy e Press the key you programmed to Make Busy Message Waiting Indicator The Message Waiting Indicator MWI feature allows you to be notified when messages have been left on another phone Once you have programmed a key to MWI this key is always enabled To use MWI to contact the extension that left a message e Press the key you have programmed to MWI 43 Mitel 5320e IP Phone User Guide Messaging Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts Select from a variety of advisory messages including On vacation In a meeting or Out to Lunch To turn Messaging Advisory on 1 2 3 4 5 Press Superkey must be programmed to a key If necessary press the No softkey until Advisory Msgs appears Press the Advisory softkey Press the Next softkey until the desired message appears Press the Turn Msg On softkey To turn Messaging Advisory off 1 2 3 4 Press Superkey must be programmed to a key If necessary press the No softkey until Advisory Msgs appears Press the Yes softkey when Advisory appears Press the Turn Msg Off softkey Messaging Callback To leave a Callback Message when you hear busy or ringback tone Press PZ MESSAGE or p
15. 0e IP Phone User Guide Screen Saver Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display Audio Feedback This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting Message Key Configuration Allows you to configure the Message A key PC Connectivity Allows you to enter a password that is used by the phone to establish communications with the PC resident UC Express application About 5320e IP Phone This screen displays the software release Using the Call History Application Use this application to display logs of your most recent 50 calls After the 50 call limit has been reached the oldest log is replaced each time a new call is missed made or answered From this application you can display logs by type display call information if available for the logs return missed calls by pressing a key delete or modify digits before saving or dialing a call delete logs If you are a hot desk user you can view and maintain your call history logs when you are logged into another extension View Call Log Details 1 From the idle display press the Menu Be key and then press Call History Missed Calls appears next to the key label if you have missed calls Press e Missed to view your missed calls if any e Answered to view logs of your incoming calls e Made to view logs of your outgoing cal
16. A ASIA PACIFIC Tel 1 613 592 2122 Tel 1 480 961 9000 Tel 44 0 1291 430000 Tel 1 613 592 2122 Tel 61 0 2 9023 9500 Fax 1 613 592 4784 Fax 1 480 961 1370 Fax 44 0 1291 430400 Fax 1 613 592 7825 Fax 61 0 2 9023 9501 FOR MORE INFORMATION ON OUR WORLDWIDE OFFICE LOCATIONS VISIT OUR WEBSITE AT MITEL COM OFFICES THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Mitel to be accurate as of the date of its publication is subject to change without notice Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2012 Mitel Networks Corporation All Rights Reserved
17. Call Park feature key 3 If there are multiple calls parked on the number dial the two digit index number to retrieve a specific call or to retrieve the longest parked call 33 Mitel 5320e IP Phone User Guide Call Pickup To answer a call that is ringing at another extension in your Pickup Group 1 Lift the handset 2 Press the key that you programmed as Pickup To answer a call that is ringing at another extension not in your Pickup Group 1 Lift the handset 2 Dial the appropriate feature access code 3 Dial the number of the ringing station Campon When you get a busy tone you can use the Campon feature to be notified when the busy party becomes available To Campon to a busy station e Press the I Will Wait softkey To retrieve a call when you hear the Campon tone e You can use the Trade Call or Call Swap feature with the lt TRANS CONF hardkey or a programmable line key Direct Paging Direct Paging allows you to page a party through their handsfree speaker If the paged party has Off Hook Voice Announce enabled the page will be heard even when the party is ona handset or headset call If the paged party has Handsfree Answerback enabled and turned on the phone your page automatically establishes a handsfree call with the paged party To page a party 1 Lift the handset 2 Press the Direct Paging feature key or dial the appropriate feature access code 3 Dial the directory number 4
18. Key EEN 20 MAKING AND ANSWERING CALLS ccccccccooococconccconcccconononannnncononnnnnnnananannnnnnnnnnnas 21 Phone Book san 21 Answer a e sea ae iii ticos 22 Enda Calla pia 22 Redial oca pes ee re eee ee 22 Redial Saved Mr Miny EE 22 Handsfree Operation E 22 PUNTO ANS Wear 23 SALE BANDEING rara 24 Hold A en see ee 24 dE 24 TEA Te o A E Bere 25 Direct Transfer to Voice Mallbox oooococconnncococococcccnnnnnnnnnanncnnnncnennnnnnnnnnn enn nnnnnnnnancnas 25 E A a on A a ore een een ee re eee ee 26 Conference Split das 26 Adda Held EE 26 SWA Piene PP E 27 IR e ne DE 27 Using Quick Call Forward Always oooonocccncccnocccononinnnncccnoncnnnnnn naar nn nn rca 27 Programming Call Forwarding Using Profiles cceccceceeeeeeseeeeeeeceeeeeeeaeeeeaaeseeeeeseaaeeesaaeeeeeeeeias 28 Activate Call Forward otciiinaca a nabos 29 Cancel Call Forward ted diene ast dd Gale ae 29 iv Mitel 5320e IP Phone User Guide USING OTHER FEATURES nei ee EEN EE EEE EEA EA 30 Account Codes 30 Ee 30 Attendant Call Hold Remote Hetteue cnn rnannnnnnnnnnnos 31 Callback A A o A 31 Call Forward Remote I m Here 31 Call Forward End Changes ern nn 32 Call Forward Forced nessa ee 32 Call Forward Override ss 32 Call y A A a E 33 Gall Pickup ee 34 ATI ON A A a a Se E 34 DOIG UF e IA A 34 Direct Paging Handsfree Answerback Enabled 35 Direct Paging Handsfree Answerback Disabled ssssesesssssrrssrsssrrs
19. Press the Phone Lock feature key or enter the Phone Lock Feature Access code To de activate Phone Lock e Press the Phone Lock feature key or enter the Phone Unlock Feature Access code e Enter your user PIN to unlock the set Note If a user PIN has not been assigned enter when prompted for the PIN to unlock the phone 47 Mitel 5320e IP Phone User Guide User PIN A Personal Identification Number PIN allows a user to log into a set as a hot desk user It is also used to de activate the Phone Lock feature PINs must be from 0 to 8 digits in length Only digits 0 to 9 are permitted The default PIN is blank length zero Users will have one generic PIN that can be used for any required features The User PIN initially has a zero length allowing a user for example to unlock a phone using a blank PIN for Phone Lock Setting the User PIN on the set requires the PIN to have at least one digit To change the User PIN 1 oe mF o hb Press SuperKey must be programmed to a key Press No until Set User PIN appears Press Yes softkey or the User PIN softkey At the prompt Enter Old PIN enter your old User PIN Press Enter At the prompt Enter new PIN enter your new PIN Use left arrow key to correct mistakes The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length Press Enter At the prompt to verify the PIN re enter your new PIN again The set confirms successful
20. access to Launch PC Help and Quick Help and displays a list of the key icons Call Info Use the Call Info application to display caller information on your phone s prime line Call Info appears automatically on incoming calls if the Call Notification Display Call Info Setting is enabled and Call Info is available You can press the programmed application key from the default Phone Window For information on programming keys see Programming Features On Your Keys Using the Settings Application The Settings application provides a single location to access all your phone settings Select any of the options below to access a window where you can view and configure settings for your phone The Settings window provides the following Languages Allows you to select the language in which phone prompts and applications appear Supported languages are English French Spanish German Dutch Italian and Portuguese Note The system can support up to three languages at one time Language choices appearing in the phone display are controlled by ICP programming Text Size Allows you to specify the font size large or small for the 5320e IP Phone Programmable Keys Use to assign features to the Programmable Keys that are available in the Phone application Call Notification Use to specify that the Phone application behavior when incoming or outgoing calls occur Contrast Allows you to adjust the display contrast of your phone Mitel 532
21. ad to Enter Information You can use the standard dial pad keys 0 9 and and to enter a name and or number for applications and features Using the dial pad is the default option You can also use the on screen keyboard by selecting Keyboard while entering text see Using the On screen Keyboard The following table illustrates the characters you can enter by pressing a key consecutively For example to enter the letter e press the 3 key twice Key Characters 1 1 2 a b c A B C 2 3 d e f D E 3 4 g h i G H 4 5 j k J K L 5 6 m n o M N O 6 7 p q r s P Q R S 7 8 t u v T U V 8 9 w x y Z W x Y Z 9 0 0 j Space Characters are automatically inserted after a one second delay If you make an error use Backspace to make corrections Press ET or ET at the bottom of the set to move the cursor forwards or backwards without deleting characters Note When a text entry window is open you cannot use the dial pad for dialing 11 Mitel 5320e IP Phone User Guide Using the On Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features 1 When prompted to enter name number information press Keyboard to display the on screen keyboard Press Next Page and Previous Page to navigate to the set of characters needed for your input Repeatedly pr
22. ant 4 Speak to called party Do Not Disturb When you enable Do Not Disturb callers will get a busy tone and an on screen text message indicating that you do not wish to be disturbed To activate or deactivate Do Not Disturb e Press the Do Not Disturb key that you programmed The key is highlighted when Do Not Disturb is activated and is not highlighted when Do Not Disturb is not activated The phone status line shows the Do Not Disturb icon To activate Do Not Disturb from a remote extension 1 Lift handset 2 Dial the number of the station to which Do Not Disturb is to apply 3 Hang up To deactivate Do Not Disturb from a remote station 1 Lift handset 2 Dialthe appropriate feature access code 3 Dial the number of the station with Do Not Disturb activated 4 Hang up 37 Mitel 5320e IP Phone User Guide Emergency Calls Warning for emergency number dialing Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area There are two methods of dialing emergency numbers based on the programming of your MCD e Emergency Call Routing NOT programmed e Emergency Call Routing programmed d CAUTION Verify with your System Administrator which type of emergency number dialing you can use EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed Emergency Number dialing should only be performed by pi
23. arted with Your Phone When you receive your phone you need to program features and applications Press the Menu key to access your phone s applications and settings You can then program your phone s settings See Using Your Phone Applications Status Line Information Area Softkeys _______ Programmable Keys Footer Navigation Page Keys 5320e IP Phone Window Mitel 5320e IP Phone User Guide 5320e IP Phone Default Window and Keys Feature Function 1 Softkeys Allow you to access specific call control features which are context sensitive Non programmable feature keys which are specific to the application or state of the set The 5320e provides three softkeys 2 Programmable Keys Launch specific call control features Use the Settings application or the UC Express application to program these keys The 5320e provides 7 programmable keys plus 1 prime line key For instructions on programming the keys see Programming Features on Your Keys 3 Navigation Page Keys Display additional pages of information The 5320e has two page navigation keys Back and Next 4 Status Line Displays time date and icons indicating feature states as follows Message Waiting EZ Indicates new voice mail e Headset D Indicates that the phone is in headset mode e DND Indicates DND Do not disturb mode e Logged in as Indicates that a hot desk user is logged in 5 Information Area
24. cking up the handset and selecting the Analog Line key you have programmed Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location For more information contact your System Administrator EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED To make an Emergency Call if Emergency Call Routing is programmed Note This procedure is in addition to the methods described above 1 Lift the handset 2 Dial your Local Emergency Number 911 or equivalent Group Listen With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker The handsfree microphone is disabled in Group Listen mode To activate Group Listen while in a handset conversation e Press the Group Listen key Audio from the far end party is now heard through both the handset headset and the speaker To make the call a normal two way speaker call Press ll SPEAKER 38 5320e IP Phone User Guide To exit Group Listen mode and return to a normal handset headset call e Press the Group Listen key To activate or deactivate Group Listen while in headset mode e Press the Group Listen key Group Paging Meet Me Answer Group Paging allows you to page a group of telephones through their built in speakers You can belong to as many as three paging groups with one group designate
25. create a Call Forward profile 1 Launch Applications and press Call Forwarding or Press the Forwarding feature key Press Profiles Press New Profile Press Edit Profile Name An on screen keyboard displays a FF Oo DN Press the appropriate keys in the on screen keyboard to enter the profile name and press Save This profile name identifies where your phone calls will be forwarded to 6 Select the check box opposite the desired type of Call Forwarding e Always forwards all your phone calls e Busy Internal forwards internal phone calls after several rings if your line is busy e Busy External forwards external phone calls after several rings if your line is busy e No Answer Int forwards internal phone calls redirects your calls after several rings if you don t answer e No Answer Ext forwards external phone calls redirects your calls after several rings if you don t answer 7 Press Edit Number to display the on screen keyboard In the on screen keyboard enter the appropriate number 8 Press Save 9 Press Enable 10 Press Save 11 Repeat Step 6 to Step 10 for each Call Forwarding type that you wish to program 12 Press Save This profile is saved but it is not activated To activate this profile see Activate Call Forward below 13 Press Close 14 Press Close 28 5320e IP Phone User Guide Note Press Cancel at any time to exit this application without making any changes Activate Cal
26. d another party to an existing Conference 1 Press S TRANS CONF Dial the number of the next party 2 3 Wait for an answer 4 Press SR TRANS CONP To leave a Conference e Hang up or press Gi CANCEL Conference Split To Split a Conference and speak privately with the original party e Press the Split softkey Add Held To move a call on hold to another line appearance 1 Press an available line key 2 Press the AddHeld softkey 3 Press the flashing line key To add a call on Hold to an existing conversation or conference 1 Press the AddHeld softkey 2 Press the flashing line key 26 5320e IP Phone User Guide Swap To call another party when you are in an established two party call 1 Press S TRANS CONF 2 Dial the number To alternate between the two parties e Press the Trade Calls softkey Call Forwarding Call Forward lets you redirect incoming calls to an alternate number when e your phone is busy e when you re not answering or e all the time You can program activate and deactivate Call Forward Always quickly through the Applications screen while you have other types of Call Forwarding such as Busy External activated through your Call Forwarding profiles For example you can enable profiles to forward calls to your voice mailbox when your phone is busy or unanswered Then if you must leave your desk you can quickly enable Call Forward Always to
27. d as your prime group When you need to respond to a Group Page but don t know the identity or directory number of the paging party use the Meet Me Answer feature You have up to 15 minutes after receiving the page to use Meet Me Answer To make a Group Page 1 Lift the handset 2 Press Direct Page or dial the appropriate feature access code 3 Do one of the following e To page your prime page group press e To page a specific page group dial the page group directory number 4 Speak to the dialed party after the tone To respond to a Group Page by using Meet Me Answer 1 Lift handset 2 Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code See Programming Features on Your Phone for instructions on programming features to your phone 3 Do one of the following e To respond to a page from your prime page group press e To respond to a page from a specific page group dial the page group directory number 39 Mitel 5320e IP Phone User Guide Group Presence Group Presence allows members of call groups Hunt ACD Ring and Personal Ring to make themselves absent or present in a group Only members who are present in a group are offered calls to that group If you are in a Personal Ring group see Handoff Personal Ring Groups Group Presence lets you choose which device in the group you want to use to receive calls by making it Present and the oth
28. dle display press Menu ia key and then press Call History or Press the Call Hist feature access key Missed Calls appears next to the key label if you have missed calls 2 Press e Missed to view your missed calls if any e Answered to view logs of your incoming calls e Made to view logs of your outgoing calls 3 Press Delete List to delete all logs from the currently displayed list 4 You are prompted to confirm the delete Press Delete Mitel 5320e IP Phone User Guide Getting Help To access the 5320e IP Phone help and documentation 1 Press the Menu Be key 2 Press Help You have the following options e Press Launch PC Help to display http edocs mitel com e Press Key Icons or Quick Help e Press ECT or LA at the bottom of the set to view items for the selected help option 3 Press Close Tips for Setting up Your Phone After you receive your 5320e IP Phone use the options in the Settings application to customize your phone After customizing your phone press the Menu key to verify the settings are correct Now you are ready to begin using your phone 10 5320e IP Phone User Guide Customizing Your Phone Use the Settings application to customize your phone Note The System Administrator can invoke a Lock to Factory default option on a per phone basis When this is in effect the system administrator sets the settings for Programmable Keys and you cannot change them Using the Dial P
29. e arrives To answer the Direct Page Phone is idle and MUTE 1 Check that MUTE is OFF is flashing 2 Listen for the paging party 3 Begin speaking 4 Lift the handset if you wish to switch from a Handsfree call to a handset call You are on a handset or headset call 4 Check that MUTE is flashing and MUTE is OFF 2 Press MUTE The light turns ON solid and you are now speaking to the paging party and have muted your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset headset and handsfree calls You are on a MUTED The party paging you receives a busy tone Handsfree handset headset call OR you are on Answerback does not interrupt your call a Handsfree call 35 Mitel 5320e IP Phone User Guide To end a Handsfree Answerback call Press either Hl SPEAKER or CANCEL When the Handsfree Direct Page call ends the MUTE key light returns to the state it was in before the call was established Direct Paging Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone To turn Handsfree Answerback off see Direct Paging Handsfree Answerback Enabled elsewhere in this guide When Handsfree Answerback is disabled on your phone and you receive a Direct Page the Direct Page is indicated by a single burst of tone To answer Direct Page calls when Handsfree Answerback is di
30. ed 21 Mitel 5320e IP Phone User Guide Answer a Call Do one of the following e Select the programmable line key for the ringing line that is flashing Lift the handset or press SPEAKER End a Call Do one of the following e Press Hang Up or Cancel Es e Replace the handset e Press the key that you have programmed as Cancel e If you are in Handsfree mode press ay SPEAKER Redial To redial the last number that you manually dialed 1 Lift the handset optional 2 Press 3 REDIAL Redial Saved Number To save the last number that you manually dialed 1 Lift the handset 2 Dial the appropriate feature access code To Redial a saved number 1 Lift the handset 2 Dial the appropriate feature access code Handsfree Operation To use Handsfree to make a call 1 If you want to use a Non Prime Line press a Line Appearance key Note Your administrator must program Line Appearances to your phone 2 Dial the number 3 Begin speaking when the called party answers Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio 22 5320e IP Phone User Guide To use Handsfree operation to answer calls 1 Press the flashing line key 2 Begin speaking Your phone s Handsfree microphone and Handsfree speaker transmit and receive audio To hang up while using Handsfree operation Press SPEAKER To turn Mute on during Handsfree o
31. er settings as well as navigational keys to access various screens and application layers The 5320e also supports the Mitel Unified Communicator UC Express application which is a PC based desktop programming tool that allows you to easily configure your phone from your Personal Computer PC The 5320e IP Phone supports Mitel Call Control MiNet protocol It also supports Hot Desking and Clustered Hot Desking as well as Resiliency The 5320e phone is ideal for executives and managers and can be used as an ACD Agent or Supervisor Phone as well as a Teleworker Phone II The 5320e IP Phone Mitel 5320e IP Phone User Guide Elements of Your Phone Feature Function 1 Display Provides a large high resolution viewing area that assists you in selecting and using phone features 2 Ring Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox 3 Volume Speaker and Mute Controls Provides the following audio control capability e Oo UP and DOWN provide volume control for the ringer handset and handsfree speakers e Q SPEAKER enables and disables Handsfree mode e MUTE enables Mute which allows you to temporarily turn your phone s handset headset or handsfree microphone off during a call 4 Fixed Function Keys Gives you access to the following phone functions e Ge MENU provides access to menus for your phone s applications and
32. ers Absent You can also change the presence status of other users if allowed by your system administrator Users belonging to multiple groups can control their presence in each group separately through the use of feature keys one for each group or by dialing a feature access code FAC followed by the group number For information about programming feature keys see page 17 To join a group 1 Lift the handset 2 Do one of the following e Press the Group Presence feature key to join the group associated with the key e Dial the Group Presence Join Group feature access code followed by the group directory number The LED associated with the key is steady lit when the member is present and off when absent To leave a group 1 Lift the handset 2 Doone of the following e Press the Group Presence feature key to join the group associated with the key e Dial the Group Presence Leave Group feature access code followed by the group directory number The LED associated with the key is steady lit when the member is present and off when absent To change another group member s presence status 1 Lift the handset 2 Dial the Group Presence Join Group Third Party or Group Presence Leave Group Third Party 3 Dial the directory number of the group member 4 Dial the group directory number 40 5320e IP Phone User Guide To change the presence status of another Personal Ring Group membe
33. ess Save Notes e When To my prime line is selected select Display Call Info to display Call Information instead of the Phone window e Press Cancel at any time to exit this application without making any changes Adjust the Ringer Certain features require access to a Superkey menu therefore a Superkey must be programmed to a key to access this menu See Programming Features on Your Keys on page 17 for information on how to program a Superkey To adjust the Ringer Volume while the phone is idle 1 Press Superkey must be programmed to a key Press the No softkey until Ringer Adjust appears 2 3 Press Ring Adjust 4 Press No 5 Press Ringer Vol 6 Press o UP or DOWN 7 Press Superkey Note Adjusting ringer volume also adjusts cordless headset handset ringer tone To adjust the Ringer Volume while the phone is ringing e Press o UP or DOWN Notes e If the phone is in talk state this action adjusts the volume of the handset headset or speaker e If the phone is idle this action adjusts the contrast 15 Mitel 5320e IP Phone User Guide To adjust the Ringer Pitch while the phone is idle BP N a Press Superkey must be programmed to a key Press the No softkey until Ringer Adjust appears Press Ring Adjust Press Ringer Pitch Press o UP or DOWN Press Superkey Enable a Screen Saver You can program your screen sa
34. ess the key next to the character you want to enter until that character is highlighted The character is automatically inserted after a one second delay If you make an error press ET or ET at the bottom of the set to move the cursor backwards or forwards This does not delete any characters You can press Backspace to delete characters After you have entered all the characters press Save Continue with text entry as required by the application or press Close Specify Language To specify the language in which prompts and applications display Press Menu PP key Press Settings Press the Language setting The phone displays the three language selections that are currently programmed in the ICP Select the appropriate language and press Save The phone displays your chosen language Note Languages supported on the 5320e may differ from those supported on the ICP If the phone is configured for an unsupported language the prompts may appear in your selected language but the Application language for the phone defaults to English The Language window displays name of the selected language Unsupported 12 5320e IP Phone User Guide Specify Display Contrast To adjust the display contrast 1 Press Menu PP key Press Settings Press Contrast Press the Contrast or Contrast keys to adjust the contrast of your screen a fF oO N Press Save Note Press Cancel at any time to exit this application
35. g slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle or you are on a call For Users on Resilient Mitel Communications Director MCD ICP Systems If during a call you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary MCD system The call continues and there is a change in the operation of some keys and features on your phone Normal operation resumes when your phone switches back to the primary system If your phone is idle and switched to the secondary system you ll see a flashing rectangle on the display The rectangle remains until the switch to the primary system is complete If the phone fails over to the secondary ICP you have access to your mailbox on the secondary ICP only if your Administrator has programmed a mailbox for you Notes e The mailbox on the secondary ICP will not contain the same messages as the mailboxes on the primary ICP Any preferences that are voice mail related are not carried from the primary ICP to the secondary ICP These preferences must be set on both ICPs e The Settings application does not support resiliency Your logs contact information and any Settings on the primary ICP will not be carried from the primary ICP to the secondary ICP Mitel 5320e IP Phone User Guide Tips for Your Comfort and Safety Don t Cradle the Handset Prolonged use of the handset can lead
36. hard key NO oF gt Pa Press Menu Ge key Press Settings Press Programmable Keys Press the key you wish to program If applications are displayed press View Features Use the Page Navigation keys to move through the features list Select the desired feature or fixed function key from the list A default label is automatically assigned to the key Enter the required information in the fields provided if necessary If you are programming any feature other than Speed Call Message Waiting Indicator Call Park and Call Park Retrieve press Save and you are finished with this procedure If you are programming Message Waiting Indicator and or Call Park perform the following steps e Press the Edit Number field e Using the dial pad enter the appropriate numbers that correspond to the phone whose messages you wish to be notified of Message Waiting or the directory number Call Park e Press Save e Press Close To program a Phone Application o na mF o DN Press Menu i key Press Settings Press Programmable Keys Press the key you wish to program If Features are displayed press View Applications Select the desired application Press Save Press Close 19 Mitel 5320e IP Phone User Guide To program Speed Call 9 Oo NG a F YO DN Press Menu ia key Press Settings Press Programmable Keys Press the key you wish to program If it s already programmed press Clear Key Pres
37. keys Feature Default Label Speed Call Speed Call Music Music Night Answer Night Ans Account Code Verified Acct Verified Account Code Non Verified Acct Non Ver Hot Desking Hot Desk Phonebook Phonebook Speak Ease Speak Ease Auto Answer Auto Ans Paging Paging Call Pickup Call Pickup Call Back Call Back Headset Headset Make Busy Make Busy Campon Campon Override Override 17 Mitel 5320e IP Phone User Guide Feature Default Label Direct Page Page Do Not Disturb DND Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History Call Hist Call Park Call Park Call Park Retrieve Park Retrieve Group Listen Grp Listen Superkey Superkey Redial Redial Speaker Speaker Message Message Hold Hold Transfer Conference Trans Conf Cancel Cancel Analog Line Analog Line Applications available for programming on programmable keys Application Default Label Applications List Applications Call History Call Hist Call Forwarding Forwarding Help Help Settings Settings Call Info Call Info 18 5320e IP Phone User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or
38. l 5320e IP Phone User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone When you log in at the phone using your assigned Hot Desk User Directory number the phone assumes all your speed dials features keys call forwarding setup and line appearances even your language preference for the display Any changes you make to the phone while you are logged in for example adding a speed dial are saved to your personal profile Logging in activates your profile on any phone that supports Hot Desking When you log in as a hot desk user Call History data is updated for you You do not see any call logs for the phones registered DN you only see your history data When you log out the registered DNs history data is displayed To access your voice mail when you are logged in as a hot desk user you must log in to your voice mail To log into a Hot Desking phone the phone must be idle 1 Press the key you have programmed to HotDesking 2 Press the Login key 3 Using the phone keys enter your Hot Desk User Directory number and then press OK 4 Enter your pin number and press OK While logged in as a hot desk user the phone status line shows the Hot Desk icon To log out of Hot Desking phone the phone must be idle 1 Press the key you have programmed to HotDesking 2 Press the Logout command key 3 Press the Confirm command key Note Your profile
39. l Forward To turn Call Forward on once it has been programmed 1 Press the Menu Ge key Press Call Forwarding Press Profiles Press the appropriate Profile setting Press Activate o an Ek o DN Press Close Cancel Call Forward To cancel Call Forward 1 Press the Menu Be key Press Call Forwarding Press Profiles Press None setting Press Activate oo wm Press Close 29 Mitel 5320e IP Phone User Guide Using Other Features Certain features require access to a Superkey menu therefore a Superkey must be programmed to a key to access this menu See Programming Features on Your Keys for information on how to program a Superkey Account Codes ACD An account code is a series of digits that you assign to your calls usually for accounting purposes The code identifies the account in the call records that your system generates A forced account code is usually entered from another extension enabling you to use features or make calls that the extension otherwise could not If you want this feature enabled on your phone ask your System Administrator To use Account Codes 1 Lift the handset 2 Dial the Account Code digits 3 Press To enter an Account Code during a call 1 Press Superkey must be programmed to a key Select Account Code 2 3 Dial the Account Code digits 4 Press the Save softkey 5 Do one of the following e Fora verified account code press the
40. ls Use the navigation keys at the bottom of the display to move to the previous first or next page of logs The total number of logs in the current list is shown in the bottom left corner of the display The bottom right corner shows the range of logs for example 1 7 that are currently displayed Press the key to the left of the log to display the call details e Name and number if available e Log type and number of attempts for example 2x e Type of call Transfer Tsf or Conference Conf 5320e IP Phone User Guide e Time and date of log e Duration of call in hours minutes seconds for Made and Answered logs 5 Do one of the following e f necessary use the keypad Delete Digit and Backspace keys to modify the number If an outgoing prefix is required to access an external trunk you must add the digit s Press Dial to call the number e Press ECT or at the bottom of the set to display details for another log e Press Close to return to the previous list Review Call Log Icons 6 Press the Menu Be key press Help and press Key Icons 7 Press E or to navigate to the list of Call History icons Note that New logs are any logs that have been generated since the last time you accessed the Call History application Delete Logs To delete an individual log press the key to the left of the log to display the call details and then press Delete Log Entry To delete all logs by type 1 From the i
41. or each letter in the name press the appropriate key on the keypad until the letter is shown in the display For example if the letter C is required press the digit 2 three times Use the lt softkey to correct errors If the next letter in the name is on the same digit key as the previous letter press the gt softkey before proceeding If required press gt softkey to add a space between the first and last name Press the Lookup softkey If the system option Phonebook Lookup Default to User Location is enabled for your phone the search is limited to names that share your location otherwise the entire directory is searched If the system option Phonebook Lookup Display User Location is enabled after the phonebook search function displays the matching name and directory number the user s location is displayed The display alternates between the name number and the location every 2 seconds If no match exists edit the original entry or If the system option Phonebook with Location is enabled press Backup ALL LOCATIONS Is displayed Press Yes to search the entire directory or press No to search for only names that share your location Edit the name and press Lookup If more than one match is found press the Next softkey Do one of the following To make the call press the Call softkey To edit the entry press the Backup softkey To exit press Cancel or Superkey if programm
42. other phone do one of the following e Press the flashing line key e Dial the appropriate feature access code and the number of the station that placed the call on Hold Mute Mute lets you temporarily turn your phone s handset headset or handsfree microphone off during a call To turn Mute on during a call e Press A MUTE The MUTE light turns ON To turn Mute off and return to the conversation e Press MUTE The MUTE light turns OFF Note If you are on a Handsfree MUTED call and you lift the handset the handset microphone is automatically enabled and the MUTE light turns OFF your phone switches to the secondary system while your speaker or handset is muted that is NOTE FOR USERS ON RESILIENT MITEL COMMUNICATIONS DIRECTOR SYSTEMS If while the Mute key is lit the call remains muted until you hang up 24 5320e IP Phone User Guide Transfer To Transfer an active call 1 Press S TRANS CONF 2 Dial the number of the third party 3 Do one of the following e To complete the Transfer hang up e To announce the Transfer wait for an answer consult and hang up e To cancel the Transfer press Gi CANCEL To transfer an active call during headset operation 1 Press TRANS CONF 2 Dial the number of the third party 3 To complete the Transfer press the Release feature key Direct Transfer to Voice Mailbox You can transfer an active call directly to
43. peration e Press y MUTE The Mute key light turns ON To turn Mute off and return to conversation e Press L MUTE The Mute key light turns OFF To disable Handsfree operation e Lt he handset To return to Handsfree operation 1 Press Hl SPEAKER 2 Hang up the handset Auto Answer When the Auto Answer feature is active incoming calls ring briefly and then the phone answers the call in Handsfree mode You can continue the call handsfree or use the handset To enable or disable Auto Answer e Press Auto Answer key See Programming Features on Your Keys for instructions on programming features on your phone The key is highlighted and all incoming calls are answered in Handsfree mode To switch from Handsfree mode to handset mode e Liftthe handset To end a call do one of the following e Press Gi Cancel e Press the Hang Up softkey e Wait for the caller to hang up 23 Mitel 5320e IP Phone User Guide Call Handling Hold To place a call on Hold 1 Press Or HOLD 2 Press the key that you have programmed as Hold The indicator flashes on the line that has the held call To retrieve a call from Hold do one of the following Note You can only retrieve a call from hold when the phone is idle e Liftihe handset and press the flashing line key e Press the flashing indicator e Use the Add Held feature to conference into the held call To retrieve a call from Hold at an
44. r someone else can then retrieve the call from any extension in the system After parking the call the system can automatically connect you to paging equipment so that you can announce the call to the requested party To park an active call 1 Doone of the following e Press the Call Park feature key must be programmed e Press RR TRANS CONF and then dial the appropriate feature access code The display shows PARKED followed by the park destination and parking spot index if applicable Example PARKED 1234 02 2 Dial the directory number on which to park the call not required if the number is programmed to the Call Park feature key 3 To inform a user that a parked call is waiting do one of the following e f automatic paging is enabled announce the call and the park retrieve digits shown on the display e If automatic paging is disabled press the programmed Page key or dial the appropriate feature access code followed by the Paging zone number if required Then announce the call and park retrieve digits shown on the display Note Paging over a loudspeaker is not permitted in handsfree mode you must use the handset or headset To retrieve a parked call 1 Do one of the following e Dial the appropriate feature access code e Press the Call Park Retrieve feature key must be programmed 2 Dial the directory number on which the call is parked not required if the number is programmed to the
45. r using a feature key e Press the Personal Ring Group Presence feature key The LED associated with the key is steady lit when the member is present and off when absent Handoff Personal Ring Groups Personal Ring Groups PRGs associate two or more of your devices such as your office phone and cell phone with a single user Directory Number DN PRGs are set up by the system administrator Group member devices ring simultaneously when called You can use the group Handoff feature to Push or Pull calls between group member devices A Push passes the call to the group where it can be answered by any other present group device A Pull takes an in progress call away from another member To use Handoff to Push an in progress call to the PRG e Press the Handoff key To Pull an in progress call from another member of the PRG e Lt e handset optional if the device supports hands free operation e Press the Handoff key Headset Operation To enable Headset Operation e Press the Headset feature key To answer a call when Auto Answer is disabled e Press the flashing line key or Float Key To answer call when Call Notification is enabled e Select Close and then select the prime line To hang up e Press Gi CANCEL To mute your headset microphone e Press the A MUTE key The light turns ON To turn mute off and return to the conversation e Press the MUTE key The light turns OFF 41 Mite
46. ress the Callback softkey To respond to a message waiting condition on your phone Press E MESSAGE If a password is required dial your password and press the Enter softkey if available Press the Read Message softkey and do one or all of the following e To display the time the message was sent press the More Msg softkey e To display the number of the caller press the More Msg softkey twice e Tocall the message sender press the Call softkey e To delete the message press the Erase Msg softkey To view the next message press PZ MESSAGE You can check for messages from a remote station 1 2 Press Superkey must be programmed to a key Press the No softkey until Remote Msging appears 44 5320e IP Phone User Guide SNE Press the Yes softkey Dial your directory number Press the Enter softkey If a password is required enter your password and press the Enter softkey Press the Yes softkey You can set change or clear a password up to 7 digits not including 0 BP oO N Press Superkey must be programmed to a key Press the No softkey until Set Password appears Press the Yes softkey Do one of the following e To enter a new password enter your password e To change or clear your password enter your current password Press the Enter softkey To change or clear your password do one of the following e Tochange your password enter your new password and pres
47. s Speed Call Press Edit Info and enter the label for the Speed Call Press Save Press Edit Number and enter the phone number for the Speed Call e The maximum length is 26 characters e 0 9 and Pause and Flash are not allowed e You can use dial pad to enter the number Press Save and then press Save again 10 Press Close and then press Close again Notes e To return to the Feature or Applications list at any time press Cancel or View Applications e You can also choose to Edit the Label Clear Information and Clear Key Clear Programming from a Key You may wish to clear the programming from a key if you are no longer using it To clear the feature or application programming from a key SR oe a Jo Press Menu f key Press Settings Press Programmable Keys Press the key you wish to clear Press Clear Key Press Close 20 5320e IP Phone User Guide Making and Answering Calls You can make a call using one of the following methods Press the programmed key associated with the party you want to call For more information about programming keys see Programming Features on Your Keys Dial the number using the dialpad Use Phone Book see Phone Book below Phone Book To use Phone Book 1 Note You an enter the first or last name or both Press Phone Book if available or the key programmed as Phone Book Enter the name of the desired party as follows F
48. s the Enter softkey e To clear your password enter 0 Enter your new password again If you are setting up or changing a password press the Enter softkey Press Superkey must be programmed to a key Messaging Cancel Callback To cancel a Callback 1 2 3 4 Lift the handset Dial the appropriate feature access code Dial the number of the called station Hang up Messaging Cancel All Callbacks To cancel all Callbacks 1 2 3 Lift the handset Dial the appropriate feature access code Hang up 45 Mitel 5320e IP Phone User Guide Music To turn Music on and off when the phone is idle do one of the following e To turn the music on press the key that you programmed to Music or the Music softkey e To turn the music off press the key that you programmed to Music or the Music softkey When the Music is activated the key you have programmed is highlighted Night Answer The Night Answer feature allows you to route calls to an attendant or message at night To enable Night Answer e Press the key you programmed to Night Answer When you have enabled Night Answer this key is highlighted To disable Night Answer e Press the key you programmed to Night Answer Override Intrude When you dial a number whose owner has enabled Make Busy your phone displays the message indicating that the line is busy You have the option to override this setting To use Override when you enco
49. sabled Phone is idle and MUTE is OFF 1 Check that MUTE is ON solid 2 Lift the handset OR press the MUTE key to answer in Handsfree mode The light turns OFF 3 Begin speaking You are on a handset call or 1 Check that MUTE is flashing headset call and MUTE is OFF 2 Press MUTE The light turns ON solid and you are now speaking to the paging party and have MUTED your handset headset call 3 Speak to the paging party Press MUTE to alternate between handset and handsfree calls You are on a MUTED handset headset The party paging you receives a busy tone Handsfree call OR you are on a Handsfree call Answerback does not interrupt your call To end a Direct Page call do one of the following e Hang up the handset to end a handset call e Press SPEAKER to end a Handsfree call e Press CANCEL When the Handsfree Direct Page call ends the MUTE key light returns to the state it was in before the call was established 36 5320e IP Phone User Guide Direct Voice Call Direct Voice Call feature allows you to establish a two way handsfree call at another extension whether or not it has Handsfree Answerback or Auto Answer turned on Only extensions programmed by the system administrator to receive Direct Voice Calls can be called using this feature To make a Direct Voice Call 1 Lift handset 2 Dial the appropriate feature access code 3 Dial the extension you w
50. srnssrnssrnssrrssrrssrnssrnessrnssrns 36 Direct Voice Bil ea 37 DO Not DisStUrDi see ee ee eee eee eae eee ee eee ee 37 Emergency Call naci 38 Group Listem AA ns 38 Group Paging Meet Me Answer een 39 Er E PP 40 Handoff Personal Ring Groups 41 plage o AA o PP e 41 Hot DESkiNg A E 42 Hot Desk Remote LOGO na al Oe teehee ee 42 Hot Desk PIN Change ee ee Dan 43 Make BUS ia 43 Message Waiting Indicator uses ireland orion aan 43 Messaging Advisor 44 Messaging ee 44 Mitel 5320e IP Phone User Guide Messaging Cancel Callback oooooniccccnonnnccccnnconnnccncnnnnoncnnanennnnnnnnncnnnnnnnnnnn nn nr nana 45 Messaging GancelAl GCallbacksa u as ek 45 MUSIC as ee Aueh 46 Night AE 46 Override INtr de esse ee es 46 PAGING else kino 46 Phone Lock are ee ea 47 RT e EE 48 Record allanar 49 A RO E 49 perra das 50 AHA ahs cee as ack a A ee leader 50 Timed Reminders srair ee ke 51 A eier a 51 Vi Mitel 5320e IP Phone User Guide About Your Phone The Mitel 5320e IP Phone is full feature dual port dual mode enterprise class applications phone that provides voice communication over an IP network It features a large graphics display 160 x 320 wideband audio and self labeling keys The 5320e IP Phone offers seven programmable multi function keys for one touch feature access It provides ten fixed feature keys for convenient access to features such as Conferencing Redial and many customizable us
51. u make an error while dialing use the lt softkey to backspace and correct the number 7 Press DOWN or the Save softkey To cancel Call Forward Remote from the station that set the remote forwarding Lift the handset Dial the appropriate feature access code Dial the extension of the remote station gt ON rz Hang up 31 Mitel 5320e IP Phone User Guide To cancel Call Forward Remote from the station that was forwarded 1 Press Superkey must be programmed to a key Press the No softkey until Call Forwarding appears Press the Forwarding softkey Press the Review softkey Press the Change Key softkey Press the Turn FWD Off softkey nm a E ba DN Press Superkey must be programmed to a key Call Forward End Chaining To ensure that calls do not get forwarded again by the destination number 1 Lift the handset 2 Dial 64 3 Hang up To again allow calls to be forwarded by the destination number 1 Lift the handset 2 Dial the appropriate feature access code 3 Hang up Call Forward Forced To force an incoming call to be forwarded e Press the Forward softkey Call Forward Override To override Call Forward and ring a station 1 Lift the handset 2 Dialthe appropriate feature access code 3 Dial the extension number 32 5320e IP Phone User Guide Call Park The Call Park feature allows you to place a call in a special hold state You o
52. unter a busy tone 1 Press the key you programmed as Override 2 Wait for an answer Paging To use Paging 1 Lift handset Press the key that you have programmed to Page 2 3 Dial the Paging zone number if required 4 Make the announcement 46 5320e IP Phone User Guide Phone Lock Phone Lock prevents access to the features on a phone with the following exceptions e unlocking the set via a user PIN e Hot Desk Login and Logout support and e Emergency Call Notification support Phone Lock has no effect on incoming calls but restricts outgoing calls with the following exceptions e calls to emergency trunk routes and e local operators Most keys on the device are disabled except for the dial pad and volume keys The following access and keys are disabled e Superkey access e Applications access e Softkeys e feature access keys e feature access codes and e account codes Note Softkeys will be displayed but disabled except the hot desking softkeys will remain enabled The Phone Lock Hot Desk login and Emergency Notification feature access keys will still be available Superkey will provide Emergency Notification if it is pending Before locking a set ensure that e the set is in the idle state there should not be any ongoing call e you do not have any calls on hold or on consultation hold on any line appearance e you are not in headset mode To activate Phone Lock e
53. ver to turn on after a specific time period of inactivity on your phone To enable a screen saver OVP O L Press Menu Ge key Press Settings Press Screen Saver Select the inactivity time Press the checkbox opposite Display image if you wish the screen saver to be displayed Press Save Enable PC Connectivity To enable a connection to be set up between your phone and the UC Express Application Hr ZS o P Press Menu Ge key Press Settings Press PC Connectivity Press the checkbox Enable Press Save Note You can use UC Express for easy PC based programming of the labels on your phone For more information on setting up the UC Express Application see the Unified Communicator Express User s Guide on http edocs mitel com 16 5320e IP Phone User Guide Programming Features on Your Keys Tips on Programming Features You can program your phone s programmable keys to enable features To program your keys use e Settings application e Unified Communicator Express application You can assign the following to a programmable Key e Features and Fixed function keys see Program Feature Keys Using the Setting Application e Applications Settings Call Forwarding see Program Phone Application Note Only the System Administrator can program line select and line appearance keys The user s Prime line by default is Key 1 Features available for programming on programmable
54. without making any changes 13 Mitel 5320e IP Phone User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker You can set the beep volume using this procedure however adjusting the speaker volume also affects the beep volume To adjust the volume of the audio feedback 1 Press Menu f key 2 Press Settings 3 Press Audio Feedback 4 Set the options using the appropriate actions described below Option Action Turn audio feedback off for errors Press Turn Off Adjust audio for error beeps Press Volume or Volume Turn audio feedback on for errors Press Play Error Tone 5 Click Save Note Press Cancel at any time to exit this application without making any changes Specify Text Size To specify the text size that displays on the phone 1 Press Menu ep key Press Settings Press Text Size Select Large Text or Small Text a fF oO N Press Save 14 5320e IP Phone User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls 1 Press Menu PP key Press Settings Press Call Notification BP oO N Press the appropriate options to identify when you want the Phone window to display For example if you select the Made option each time the phone goes off hook to make a call the Phone window is displayed 5 Pr
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