Lochinvar 1.5 Boiler User Manual
Contents
1. Release 3 x systems only Display Reference Feature Name Account Code Entry Alarm Clock Authorization Code Entry Auto Dial inside extension outside Callback Call Waiting Camp On Conference Contrast Coverage Coverage VMS group primary individual secondary individual inside only off Directory extension personal system Direct Voice Mail Do Not Disturb Drop Extension Programming Follow Me Forward Group Calling Headset Handset Headset Auto Answer Headset Handset Mute Headset Status Last Number Dial Messaging delete message leave message return call next message posted message 2 Line Display Abbreviation Acct AICIk Auth AutoD In Out CbckS CWait Camp Conf Ctrst Cover CvVMS Group Prmry Secnd Cvins CvOff Dir ExtDir SysDir DrcVM DND Drop Prog FlwMe Forwd GrpCl Hdset Auto Mute Stat Last Msgs Dlete LvMsg Call Next Post Feature Name Notify notify receive notify send Paging group paging loudspeaker paging Park Personalized Ring Pickup general group pickup inside extension outside line Privacy Recall Reminder cancel set Ringing Options all lines one line delayed ring immediate ring no ring abbreviated ring Send Ring Saved Number Dial Signaling System Speed Dial Timer Transfer Voice Announce place calls receive calls ringing calls voice announced calls 2 Line Display Abbreviation Ntfy Hecv Send GrpPg LdsPg Park PRing P2. Camp from the display R Dial 57 NOTE Do not use the Camp On feature if your System is equipped with a voice mail system Often Used Features To program See Programming Buttons amp Settings p 20 Coverage allows calls to your extension to ring elsewhere so that they can be handled by someone else If your system has voice mail your calls can also be covered that way There are three types of coverage e Primary Coverage f your calls are covered this way they ring immediately at the covering phone Secondary Coverage The covering phone rings after a delay of 2 rings giving you a chance to answer first Group Coverage Calls for a group of people coverage group may be covered by one or more people Your system manager can tell you how this works at your office Covering phones are programmed with Cover buttons used to answer calls for others Delay Ring on the covering phone can add a longer delay before your calls ring there If line buttons on your phone are set to No Ring however calls on those lines are not covered See Rings p 2 To control coverage of inside calls use these programmable settings Coverage Inside On allows all your inside calls to ring elsewhere Coverage Inside Off turns inside coverage off You can also program buttons for these Coverage features Use a Coverage VMS button to prevent or allow coverage of your outside calls by a voice mail system The
3. Mute Press to turn speakerphone microphone on or off so that you can or cannot be heard by the caller User Card Tray Pull out for quick reference 1 ADJUNCT Jack underside On MLX 10DP and MLX 16DP telephones is a connection for Message Fj ABC DEF Ld ELS V Volume N Speaker Hold Presstoturn speakerphone on off for Press to puta call on hold hands free conversation during a call see 6 or when call rings or press to hang upaspeakerphone call PassageWay Direct Connect Solution or PassageWay Solution Menu Press to program the phone view messages or select features available only from the display See More below Inspct Press Inspct anda line button to display information about an incoming or active call orto see what feature is programmed on the button More The appears onthe screen when more information exists Press More to advance through additional menus when necessary orto display more information aboutan incoming or active call Line Buttons Outside Pool SA and ICOM buttons seep 2 blankline buttons can be programmed with features seep 20 e MLX 28D telephone has 28 line buttons e MLX 20L telephone has 20 line buttons e MLX 16DP telephone shown has 16 line buttons e MLX 10Dtelephoneand 10DP have 10 line buttons Message Light Indicates a waiting message see p 7 8 Transfer Press to send call to ano
4. Timer p 10 Headsets Headsets for MLX telephones allow one touch operation hands free Touch a button to answer a call then touch it again to disconnect Headsets consist of a headpiece and modular base unit The Headpiece base unit plugs into the handset jack Use the features below to control headset operation A calling group agent using a headset must press the Headset Hang Up button to complete a call in order to update the supervisor s Agent button Handset Jack Modular Base Unit Mirage Receiver fits over either ear Not for noisy environments StarSet Fartip fits in ear canal Supra Monaural Adjustable headband and soft ear cushion Supra Monaural Noise Canceling NC Same as above with noise canceling microphone that reduces background noise transmission by up to 7596 Supra Binaural Sound in both ears Supra Binaural Noise Canceling NC Same as above with noise canceling microphone on flexible boom features windscreen and reduces background noise transmission by up to 7596 Headset Features To program See Programming Buttons amp Settings jp 20 There are 4 features used with headsets Headset Hang Up Headset Status Headset Auto Answer and Headset Handset Mute All must be programmed on buttons The Headset Hang Up button required is programmed by your system manager and activates headset operation at your phone To use Headset Hang Up Press the programmed
5. Your system has two features that you can use when an outside line or extension is busy These features give you access to the line or extension when it becomes available On phones with SA buttons use Callback to reach Busy outside lines on Pool or SA buttons when you dial the dial out code and hear the fast busy signal Busy extensions when you dial and hear the busy signal On phones with ICOM buttons use e Line Request to reach a busy outside line when you lift the handset or press the Speaker button and do not hear dial tone e Callback for busy extensions To use Callback when you hear the busy extension or fast busy outside line signal 1 Press the button you have programmed OR Press the Feature button and dial 55 2 If you are trying to reach an outside line dial the outside telephone number 3 After you hear 5 short beeps hang up When the line or extension is free you hear a long ring and 3 short rings 4 Lift the handset or press the Speaker utton You hear dial tone and the system dials the call To cancel a Callback request 1 Press the same line button you pressed when you tried to make the call 2 Lift the handset and press the Drop button 3 Press the same line button again To use Line Request 1 When outside lines are busy hang up and press the line button you want to use Do not lift the handset or press the Speaker button 2 When a line is available the phon
6. as 20 messages available to you for posting Message 1 is always DO NOT DISTURB the others may include such choices as OUT TO LUNCH OUT SICK IN A MEETING depending on how your system manager has programmed them To post a message 1 Press the Menu button 2 Select Posted Msg Post 3 Select the message you want to post Depending upon your phone you can choose Next Prev or press the More button to see more messages 4 Select Post 5 Press the Home button To cancel a posted message 1 Press the Menu button 2 Select Posted Msg Post 3 Select Cancel Canci 4 Press the Home button f you use the Do Not Disturb feature p 15 the appropriate message is posted When you turn off the Do Not Disturb feature the posted message is canceled too However posting or canceling the message does not activate or deactivate the feature Signaling amp Notify To program See Programming Buttons amp Settings p 20 Signaling Program a button that will cause a co worker s phone to beep The other person can then call you in response to the beep You must program a different line button for each extension you wish to contact To beep the recipient s phone just press the button and the other phone beeps for as long as you hold down the button A programmed Signaling button also acts as an Auto Dial button see p 11 To dial the extension lift the handset or press the Speaker button then press t
7. button to disconnect a call even if the caller hangs up Unless you have programmed a Headset Status button headset operation is always on To use Headset Status Press the programmed button to switch between headset and handset operation when headset operation is on the green light is on To use Headset Auto Answer Connects you automatically to ringing calls during headset operation When you press the button to activate the feature the green light goes on to turn off Headset Auto Answer operation press the button again To use Headset Handset Mute Lets you turn off the microphone in the headset or handset so that a caller cannot hear your conversation The red light goes on when the headset during headset operation or the handset during handset operation microphone is off Call Handling Making amp Answering Calls First review pp 1 2 to find out about the buttons lights tones and rings on your telephone In this guide instructions for using features may not include all the possible ways you can make a call To make a call lift handset use a headset or press the Speaker button The line button with the steady red light is automatically selected for you To make a call on a specific line for example an SA or ICOM Voice line for a voice announced call select an unlit line button and press it before lifting the handset or pressing the Speaker button When using a headset sean elect a line b
8. clock or timer p 10 Inspct More MENU MODE Select Feature Press HOME to Exit Directory Messages Posted Msg Alarm Clock Timer Inspct Ext Program Press to program your phone p 20 19 Feature Screen This screen provides rapid access to often used features press the Feature button to display it Available features vary according to your calling activity and how your phone is programmed The picture below shows the Feature screen when you have just selected an ICOM or SA button or when you are not on a call The table below shows the sets of features available on each of the other 3 Feature screens If you have an MLX 28D MLX 16DP MLX 10DP or MLX 10D telephone you may need to press the More button to see all of the features in a set The MLX 28D MLX 16DP MLX 10DP and MLX 10D telephones display abbreviations are shown in Select a Feature Last Pkup DrcyM gt Ij See Direct VM below More Home Home Menu Inspct More i Press to access Account Code Kp 10 Fress to exit Follow Me rp 15 land Authorization Codes p 11 features Home Select a Feature More Press to redial the fens Press HOME to Exit Inspet n to send calls last numberyou rom another dialed p 15 LastNumDial Follow Me extension to this Pickup Grp Auth Code ex
9. code before or during a call to indicate client billing information You may be required to enter an account code for all outside calls or an account code may be optional for incoming and outgoing calls Check with your system manager for account code operation and account codes You can program a button for this feature and label it Acct See also Auto Dial p 11 to program an account code on an outside Auto Dial button To enter an account code 1 Press the button you have programmed OR Press the Feature button and dial 82 OR select Account Code Acct from the display 2 Dial the account code and 3 Lift the handset or press the Speaker button to make a call If necessary press an outside ine Pool or SA button 4 Dial the outside number including dial out code if required To enter or change an account code during a call the other party cannot hear your entry follow Steps 1 and 2 If you enter an account code for an incoming call before it arrives you cannot change that code during the call See Programming Buttons amp Settings p 20 Alarm Clock amp Timer The Alarm Clock and Timer features are only available from the display and cannot be activated with a feature code Alarm Clock causes your phone to beep at a certain time you can set only one alarm Until canceled the display shows a bell reminding you that the alarm is on and the alar
10. press it Hess ME PUNO NO DG programmed The system selects a line and automati 5 Select ListFeature List and Auto Dial cally activates the Speaker button an AutoD For a paging group select List available line button is selected for you Feature List and Group Page GrpPg and then continue with Step 3 below go to Step 7 e Onan MLX display telephone press the 6 Select nside In or Outside Out and Feature button then select AuthCode Enter Auth from the display or dial 80 then 7 Dial the group paging number extension continue with Step 3 below or outside number and select Enter To enter an authorization code at any type of 8 Repeat Steps 1 and 4 7 to program phone except a QCC additional numbers 1 Lift the handset or press the Speaker 9 Press the Home button button You may first select an ICOM SA To use an Auto Dial button or SSA button 1 To make a ringing call to an inside or 2 Dial 80 outside number press the programmed 3 Dial your authorization code followed by Auto Dial button OR 4 Dial the dial out code usually a 9 for an To make an inside voice announced call outside call and then dial the phone number press an ICOM Voice or SA Voice 5 To make another call repeat Steps 1 4 A aM then press the inside Auto ial button Rel 3 0 and lat ti ly ee ew E 2 The call is dialed automatically If it s a voice announced call talk after the beep Often Used Features
11. Dial buttons to authorization code you can pick up someone Dial outside phone numbers with dial else stelephone enter your authorization code out codes but without account codes and make an outside call with your own calling e Enter account codes automatically when Feiss ra allure yeti pracara de x Se ond are adding people to a conference It is not e Dial long distance access codes necessary to use your authorization code for Dial emergency contact numbers inside calls Using an authorization code does Note tha UR can m use other p to not affect the button assignments on your own automate dialing Directories p ast phone or the phone where you enter the code Number Dial p 15 Personal Speed Dial MLX 10D MLX 10DP and MLX 16DP N Security Alert telephones only p 17 Saved Number Dial m p 18 and System Speed Dial p 18 When Compromise of authorization codes programming Auto Dial use the Special could lead to toll fraud or unauthorized Characters iable on p 18 if necessary charges Include the complete dialing sequence for the Memorize your authorization code and do not call share it with anyone To program on a button The way you activate the Authorization Code 1 Label a button feature depends upon the type of telephone you l are using to make the call 2 Press the Menu button 3 Select Ext Program Prog and Start e f the telephone has a programmed 4 Press the button to b d Authorization Code button
12. Document 555 640 122 Comcode 107713745 Issue 1 March 1996 Lucent Technologies Bell Labs Innovations MERLIN LEGEND Communications System Releases 3 1 and 4 0 MLX 10D MLX 10DP MLX 16DP MLX 28D and MLX 20L Display Telephones User s Guide Contents Your MERLIN LEGEND MLX Display Telephone Describes the phone buttons and screens Understanding Your Telephone Line Buttons Line Button Light Feature Finder Use to choose the righ Call Handling Makin amp Answerin Using Features isplay Only Features Other Features Feature Codes Security Alert Your Responsibility for Your System s Security Toll fraud the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf can result in substantial additional charges for your telecommunications services You are responsible for the security of your system There may be a risk of toll fraud associated with your telecommu nications system Your system administrator should read all installation instruction and system administra tion documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common carrier telecommuni
13. To change the Delayed Call Forwarding setting contact your system manager To forward calls to another extension 1 Press the button you have programmed OR Press the Feature button and dial 33 2 Dial the extension To forward calls to an outside number if enabled 1 Press the button you have programmed OR Press the Feature button and dial 33 2 Dial the dial out code outside number and To set up Follow Me and receive calls at another extension 1 Press the Feature button and dial 34 2 Dial your extension To cancel Forward and Follow Me e To cancel forwarding or following of your own calls at your extension press the Feature button dial 33 and your extension e To cancel all extensions forwarded or followed to yours at your extension press the Feature button dial 34 e To cancel one extension forwarded or followed to yours at your extension press the Feature button dial amp 34 and that extension Often Used Features Night Service Your company may use Night Service to treat calls differently after hours If Night Service is on you may not be able to make outside calls or you may need a password to do so See your system manager for a password and or emergency numbers you can dial without a password To make an outside call and override Night Service press the Hold button and dial the password Then lift the handset or press the Speaker bu
14. While a call is parked use Paging to summon the co worker who should answer The person picks up the call using Pickup p 17 and dialing your extension To use Park and Paging 1 Park the call Press the Park button you programmed OR Press the Transfer button dial your extension and press Transfer again OR Press the Feature button and select Park 2 Set up the page e For Speakerphone Paging a Press the appropriate Group Page or nnde All button Press any ICOM or SA button and dial the Group Page or Page All exten sion b Announce the call and give your exten sion e For Loudspeaker Paging a Press the programmed Loudspeaker Paging button OR Press the Feature button and select LoudspkrPg LasPg If necessary dial the zone b Announce the call and give your exten sion 3 Hang up To pick up a parked call 1 Lift the handset 2 ue the programmed Pickup button Press the Feature button and dial 9 3 Dial the extension where the call is parked Often Used Features Personal Speed Dial Use on MLX 10D MLX 10DP and MLX 16DP telephones only For MLX 20L telephones use Personal Diet 14 For MLX 280 7 me use programmed Auto Dial buttons p 11 Use this feature to program 2 digit codes that you can dial in place of frequently used numbers Include the complete dialing sequence and press and release the Hold button to enter a dialing pause Using the 2 digit cod
15. cation services or facilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Your MERLIN LEGEND MLX Display Telephone DSS Jack underside On MLX 20L and MLX 28Dtelephonesisa __ connection for a Direct Station Selector DSS or PassageWay Direct Connect Solution or PassageWay Solution Unlabeled Display Buttons Press one to select the item next to or above it on the display 7 Lines 24 Characters Your Display Screen Your telephone s display is an alarm clock and timer see telephone directory see and message center see Read the button descriptions on this page to find out how you can use your screen to locate and activate features or see who s calling you If you have a 2 line display abbreviations are used on the screen These are explained in Display Reference pp 19 20 as are the 4 display screens Home Pressto return tothe Home screen and exit currentactivity Home screen gives calling and timekeeping information and prompts when you need help Volume Press Vor A to change ringer loudness while the phone is ringing handset volume while you re using the handset or speaker volume while you re using the speakerphone Feature Press to display Feature screen and select features HFAI Hands Free Answer on Intercom Press before calls come in to answer voice announced calls without lifting the handset
16. djust ring timing for the line buttons where calls arrive P Buttons amp Settings Personalized Ring Allows you to give calls ringing at your phone one of 8 distinctive Abbreviated Ring When you are on a call and another call arrives at your phone you can use this feature to give the second call a short ring Immediate Ring Calls ring immediately on line buttons set this way Delay Ring This setting causes calls to ring at your phone after a delay If your calls are being covered this allows time for another person to answer a call before you do No Ring Calls do not ring except for returning transferred and Callback calls Calls on lines set for No Ring do not receive coverage see p 13 Send Ring Usually when a call comes in on an SA button it rings there immediately and rings at the corresponding SSA buttons after a delay giving the person with the SA button time to answer before the call is picked up by someone with a corresponding SSA button When busy on another call the person with the SA button can use the Send Ring setting to make calls arriving at other SA buttons ring immediately on corresponding SSA buttons instead of after a delay Meaning 1 long ring Inside call 1 long ring and 1 short ring Outside call 1 long ring and 2 short rings Priority ring outside call transferred to you or returning camped on call see p 12 1 long ring and 3 short rings Returning Callback call see Feature Finder T
17. e beeps Lift the handset or press the Speaker button 3 Dial the outside number CT Call Waiting If Call Waiting is on you hear a call waiting tone when a call comes in and your lines are in use This feature works only on SA and ICOM buttons not on line buttons labeled with phone numbers When a call is waiting you hear a single beep inside call or 2 beeps outside call To complete a call and answer a waiting call 1 When you hear the call waiting tone hang up 2 When the phone rings lift the handset or press the Speaker button To put a call on hold and pick up a waiting call 1 Press the Hold button 2 Press an ICOM Originate Only or SA Originate Only button You must have one of these buttons available to pick up the call 3 Press the Feature button and dial 87 4 To return to the call on hold press the button with the fast flashing green light To turn Call Waiting on or off Press the Menu button and select Ext Program Prog Select Sfart and press any line button Select ListFeature List Select CallWaiting CWaif and then select On or Off Select Enter and press the Home button to exit programming Je Co nO e To program See Programming Buttons amp Settings p 20 To camp on a busy extension so the call will ring al the extension when your co Worker is available 1 Press the Feature button 2 m Camp On
18. e replaces the first your call If you leave one message and then another the second Posted Messages f you post a message at your telephone inside callers with display phones see the posted message you have selected As many as 20 messages may be available for posting When a message is waiting for you your red Message light is lit The descriptions below explain how to read cancel and delete messages you have sent or received If your company has voice mail ask your system manager for details about using the voice mail system For information about having your phone covered by the voice mail system sec Coverage 13 If you frequently communicate with a small number of people for example as a receptionist for a few co workers there are two features you can use both of which require programming a button These are Signaling and Notify described on the next page Leaving Messages To program To leave a message at a busy or unanswered extension you are calling Press the Leave Message button you have programmed OR Press the Feature button then select Leave Msg LvMsg or dial 25 To leave a voice mail message if your company has such a system press the Feature button and select Direct VM 133 or dial 56 see Direct Voice Mail p 13 for details A screen display confirms that the message has been sent or it alerts you that the message box is full or the message can t be sent for
19. ension m cancel from your phone Language v English French Spanish Last Number Dial 82 code 80 code 55 34 extension 33 extension 33 dial out code number 34K 3K 34 extension 33 your extension 790 791 792 84 m Available only by using feature code v For time functions English operates on 12 hour clock 2 or 7 French and Spanish operate on 24 hour clock Release 3 0 and later systems only Two Digit Personal Speed Dial Codes 01 24 for MLX 10D and MLX 10DP telephones 01 18 for MLX 16DP telephone To 1 2 3 he feature see Programming Buttons amp Other Features use a feature from the Feature Codes ist Press the Feature button Select the feature from the display OR Dial the feature code from the Feature Codes list Note Some features can only be used by entering a code see the Feature Codes list Press the Home button to exit at any time Messaging cancel message m leave message leave message without 53 extension 25 53 extension calling m Paging loudspeaker 9 line number Zone Personal Speed Dial m 2 digit codet Pickup group 88 inside 9 extension outside 9 line number Privacy off 31 on 31 Recall 775 Reminders set reminderw 81 time 2 or 7 cancel reminder 81 System Speed Dial code 600 729 Often Used Features Account Codes To program In some companies you enter an account
20. ere in the group Program a general Pickup button that activates the feature or a specific Pickup button to take a call for a group example Pickup Sales or at a specific line or extension example Pickup Maria Ask your system manager if you are a member of a Pickup group and get the Pickup group number To program Label a button Press the Menu button Select Ext Program Prog Select Start Press the button to be programmed Select ListFeature List Select Pickup Pkup Select General Genrl for any line or extension select Extension Ext or Line for a specific extension or line select Group for a group of extensions 9 Select Enter and follow the prompts on screen select Enteragain when you re done 10 Press the Home button To use e Press the programmed button For a line or an extension that is not programmed also dial the extension or line number e You can also use Group Pickup by pressing the Feature button and selecting PickupGrp PkupGl from the display or dialing 88 onon Aa U N Often Used Features Must be programmed on a button To program To program SeqProgramming Buttons amp Settings p 20 See Programming Buttons amp Settings p 20 Use this feature to redial a busy or unavailable You can program 3 digit System Speed Dial number that you want to try later codes on a button These are the same To use numbers that are available
21. ers SSA or join conversations One person has an SA button that is shared with one or more others who have SSA buttons corresponding to it See Rings for information about how calls ring at these buttons Pool Make receive outside calls only Use the dial out code supplied by your system manager Tone o9 99 o Meaning Dial tone steady You can make a call Busy slow repeating tone The phone you are calling is busy Fast busy fast repeating tone No lines are available Error alternating high low tones You dialed a number or used a feature incorrectly Confirmation double breakin You used a feature correctly dial tone followed by steady tone Callback 5 short beeps This call is receiving Callback treatment see Call Waiting 1 or 2 beeps You have an inside 1 beep or an outside 2 beeps call waiting see p 12 Line Button Lights Light Steady red Steady green w Flashing green c Fast flashing green Slow flashing green The line you are using or will use when you lift the handset or press the Speaker button The line is in use or the feature programmed onto the line button is on An incoming call is ringing on this line button ora call you transferred is returning to this line button see 6 You have put a call on hold on this line button Someone else has put a call on hold on this line button rings our telephone or a
22. es you can program up to 24 numbers on the MLX 10D or MLX 10DP and up to 18 numbers on the MLX 16DP You cannot program an account code together with a phone number in a Personal Speed Dial code To program a Personal Speed Dial code 1 Press the Menu button 2 Select Ext Program Prog 3 Dial ignore instructions on the display to oF a button a 2 digit code and then Dial the phone number including dial out code See Special Characters p 18 Select Enter Repeat Steps 3 5 for additional codes T Press Home To use 1 Select a line button 2 Press the Feature button 3 Dial the 2 digit code Two Digit Personal Speed Dial Codes 01 24 for MLX 10D and MLX 10DP telephones 01 18 for MLX 16DP telephone A oo To program See Programming Buttons amp Settings p 20 Privacy prevents co workers who share a line with you from joining your calls Turn the feature on before or during a call it remains on until you turn it off A call on hold is not protected by Privacy You should program Privacy on a button so that you will have a green light to remind you when the feature is on Pickup lets you pick up calls that are not ringing at your phone Using Pickup you can answer a parked call cesar amp Pic p 16 a call ringing at a specific extension or a call ringing on a specific line If you are part of a Pickup group you can pick up a call ringing anywh
23. example because the called person has no phone display To leave a message without calling 1 Press the Feature button and dial 53 2 Dial the extension To cancel a message 1 Press the Feature button and dial 53 2 Dial the extension Receiving Messages Seg Programming Buttons amp Settings p 20 When your red Message light is on you have a message from a co worker Messages are identified by the name or extension of the caller along with the time and date the person called Depending on how your system is set up you may also have a voice mail message or a fax A message may be identified in these ways ATT You have a message from the operator FAX You have a fax VMS You have a voice mail message EXT Indicates the extension number of the person who called Marks a new message To read and respond to messages on your display 1 Press the Menu button 2 Select Messages Msgs 3 Choose from e Return Call Call to call your co worker or voice mail while reading the message e Next Msg Next to see the next message e Delete Msg Dietel to delete the message You can have up to 10 messages if there are 10 no more are accepted Messaging Posting Messages A posted message appears on the display of any inside caller who tries to reach you as long as that person has a display phone You also see the message posted at your own phone as a reminder There may be as many
24. from the System f Directory p 14 14 Dial these directly by pressing 1 Before hanging up press the programmed the Feature button and dialing the code Saved Number Dial button 600 729 2 Press the same type of button used to place the call for example ICOM Pool or SA 3 To redial press the programmed Saved Number Dial button Voice Announce To program Special Characters See Programming Buttons amp Settings 20 Make voice announced calls from ICOM Features that dial numbers automatically may Voice or SA Voice buttons on your phone need special characters to allow for correct see Line Buttons p 2 or Cema 16 dialing or system response The Voice Announce feature allows you to prevent voice announcements and paging calls Press See Means from interrupting you Instead the calls ring Voice Announce is a setting that you can turn on or off without programming a button for it a for If you have a data station at your extension and Voice Announce on you should turn Voice Hold p Pause Inserts 1 5 sec Announce off pause in dial sequence Multiple consecutive pauses allowed Conf f Flash Sends switchhook flash Must be first entry in sequence For Extension Programming only Ext Program Prog End of Dialing Use to signal end of dialing sequence or to separate grouped digits For dialing and Directory listings End of Dialing Use to 0 r Drop S Stop Ha
25. g Codes list As you program your phone beeps Display Programming To program using the display 1 If programming a feature on a button label the button 2 Press the Menu button and select Ext Program Prog 3 Select Start 4 Press the line button you are programming If a feature is already programmed its name appears on the display If you are program ming a setting either press the line button affected or press any line button N Select ListFeature List and search for the Select the feature If additional numbers Press Enterto finish programming If you Press the Home button to exit at any time feature name If you see on the screen press the More button to see more feature names Consult the Display Reference if you need help with abbreviations such as an extension number are needed dial them wish to program another button begin again with Step 4 Label the buttons first Code Programming To program using programming codes 1 If programming a feature on a button label the button 2 Press the Feature button and dial 00 3 Press the line button you are programming If a feature is already programmed its name appears on the display If you are program ming a setting either press the line button affected or press any line button Select the code from Programming Codes list and dial it If additional numbers such as an extension number a
26. he Signaling button Notify This feature simply lights a line button on the recipient s phone providing a silent message light that alerts the other party to call you To use this feature you must program a Notify Send button labeled for example Notify Mary on your phone and the recipient must program a Notify Receive button labeled for example Call Jim on his or her phone Communication is one way only and buttons must be programmed for each extension you notify Using Features There are two ways to activate a feature Directly as explained below By pressing a line button you programmed with t Settings Jp 20 Display Only Features To use a Directory of numbers messages and posted messages display screen contrast setting MLX 10D MLX 10DP MLX 16DP and MLX 28D telephones alarm clock or timer Press the Menu button PO or MLX 28D telephones O If you see gt at the right of the display there are more options Press More to see them Press More to use the alarm clock or timer on an MLX 10D MLX 10DP MLX 16DP Respond to display prompts if necessary Press the Home button to exit at any time Feature Codes Account Code Entry Authorization Code Entry Callback Call Waiting pick up call waiting call m Camp On Direct Voice Mail Follow Me Forward inside outside Forward and Follow Me cancel from all extensions m cancel from one ext
27. his table shows where to look for information about performing specific telephone a that do not have detailed instructions can be used by following the directions in Programming Buttons amp Settings programmed by following the instructions in Calling es An p 9 or p 20 If you want to Then Dial numbers with the touch of a button See Auto Dial p 11 LX 10DP and MLX 16DP telephones Program codes for numbers you dial often MLX 10D See Personal Speed Dial p 17 uickly dial numbers your company has programmed See System Speed Dial p 18 ake a voice announced call to 1 or more co workers See Line Buttons jp 2 and Paging p 16 Broadcast over the company s loudspeaker system See Paging p 16 ake a Call after office hours SedNight Service Jp 16 ake and answer calls with no hands See HFAl button p 1 to answer inside calls hands free For information about headsets see p 5 Automatically redial a number you dialed before eclLast Number Dial Jp 15 and Saved Number Dial p 18 Quickly dial numbers from your phone s display See Directories jp 14 Connect to an extension or outside line when it s free See Callback amp Line Request p 12 Enter an account code before or during a call Make a call from another extension using your own calling privileges See Account Codes jp 10 See A
28. ion depending upon your activity In general during a calling activity Lines 1 and 2 of the Home screen show prompts and feedback to guide you IN CONFERENCE Home When phone is idle shows posted message if any When a call comes in or is made shows number called name or number of caller or other call handling information APR 18 12 43 m eco When phone is idle shows date and time Display alarm clock and timer p 10 if either is set Menu Inspct More Home More IN CONFERENCE APR 18 12 43 Menu Inspct MLX 20L telephone users can assign up to 16 HOME BROOKS Personal Directory SCHOOL GARCIA p 14 stings to this TRAVEL AGNT CHENG BANK COFFEE SHOP SHOW NUMBER NEXT PAGE This line shows Directory and navigational options Menu Screen Press the Menu button to listfeatures available only from the display and program your phone or line buttons MLX 28D MLX 10DP MLX 16DP and MLX 10D telephone users can display additional choices by pressing the More button MENU MODE Select Feature Dir Msqs Post Ctrst gt More More Press to select from alarm eloci an timer p 10 and programming Kp 20 Press to exit F Press for access to Home System Extension E and Persone E Directories p 14 Press to vieu or post messages pp 7 8 Press to use alarm 1
29. its For dialing and Directory listings End of Dialing Use to signal end of dialing sequence or to separate grouped digits
30. kup Genrl PkupG Ext Line Prvcy Recll Rmind Cancl Set RngOp AllLn 1Line Delay Immed No Abbrv SnRg Save Sign SpaDI Timer Trans Voice Place Recv Ring Voice 20 Programming Buttons amp Settings If you use a feature often feature occasionally see telephone OL aqra mjt onto an unused line button for easy access If you use a p 9 Keep these facts in mind when setting up your e Some features must be programmed on a button or they can t be used These features are marked with a on the Programming Codes list e Other features marked with e on the Programming Codes list are settings that affect the way your phone works Some settings such as Personalized Ring affect all the lines on your phone During programming you still have to select a line button but it can be any line button the feature affects Others such as Delay Ring for a single line are settings that affect a specific line and require you to press it during programming these features are noted on the Programming Codes list Settings remain active until you program them again To see whether a feature is programmed on a line button press the Inspet button and then the line button Read the display and press the Home button to exit While programming either make a selection from the display press the button next to or below the item or use codes Using codes takes fewer steps but requires the Programmin
31. lts dialing co signal end of dialing sequence or to separate grouped digits o Display Reference MLX 28D MLX 10DP MLX 16DP and MLX 10D telephones have a 2 line screen 24 characters wide MLX 20L telephones have a 7 line screen 24 characters wide Your phone has 4 basic displays described below The display is cantrolled by the Home Menu Feature and Inspet buttons which bring up the 4 basic screens See br a picture of the Feature and Inspet buttons The Home Menu and Inspct buttons are located either below or next to your screen as is the More button The More button is available when a gt appears next to or above it on the screen the means that you can press the More button to see additional choices or information Unlabeled display buttons are positioned next to or below your choices Press one to select an item from the screen Note If your company has Caller ID services and Caller ID is supported in a caller s area an outside caller s phone number may appear on your display when an outside call comes in or is transferred to you When caller information is not available because of the caller s local phone company or because the caller has blocked the service you may see Out of Area No Caller ID or Private Home Screen The Home screen is displayed when you have not chosen another screen or by pressing the Home button The screen contains different informat
32. m sounds each day at the same time Timer times calls or other activities for up to 59 minutes 59 seconds displaying the elapsed time on your screen You must turn Timer off when timing is over it does not turn off automati cally at the end of a call To set an alarm 1 Press the Menu button 2 Select Alarm Clock AICIK 3 If your display is English dial a 4 digit time from 0100 to 1259 and select a m p m to switch between AM and PM If your display is French or Spanish dial a 4 digit code between 0000 to 2359 If you make an error select Reset and redial Select On Press the Home button The display shows a bell to remind you that the alarm is on To cancel the alarm 1 Repeat Steps 1 and 2 above 2 Select Off 3 Press the Home button The display no longer shows a bell To time a call or other activity or to turn Timer off 1 Press the Menu button 2 Select Timer CL Often Used Features Authorization Codes Auto Dial To program This feature must be programmed on a line SedProgramming Buttons amp Settings p 20 button it dials an inside or outside number This feature is useful at companies where there PRETIO nite Olah inanem are telephones in public areas that are restricted Dial other extensions or groups from making some calls e Page groups see Paging p 16 If your system manager has given you an Use outside Auto
33. n Answer a call on a line that s not on your phone SedPickup p 17 Put a call on hold at a busy extension until your co worker is ready for it or complete a transfer to an extension that doesn t answer If your phone system doesn t have voice mail try Camp On See 12 Hold a call when you re trying to transfer or when your co worker doesn t answer page your co worker while the call waits See Park amp Pickup jp 16 Messaging Let a co worker know you called Find out if you have a voice mail message fax or other message Signal a co worker to contact you Choose a message to leave for co workers who have display phones See Messaging pp 7 8 Reach a voice mailbox without calling the person See Direct Voice Mail p 13 Privacy Prevent interruptions by blocking calls to your phone See Do Not Disturb jp 15 Prevent co workers from joining your calls See Privacy p 17 Prevent others on a call from hearing you speak to someone in your office Use the Mute button p 1 If you have a headset use the Headset Handset Mute feature p 5 See who s calling you while you re on the phone Use the Inspet button p 1 Receive or not receive voice announced calls SedVoice Announce jp 18 Timekeeping Remind yourself of meetings or appointments Time calls or meetings Change the time day or date on display See Alarm Clock amp
34. nes immediate one line no ring all lines no ring one line personalized ring send ring on send ring off Saved Number Dial Signaling and Notify signaling notify receive notify send System Speed Dial Voice Announcee on off K 86 2 digit codet 21 phone number 2 digit codet x 21 dial out code phone number x9 k 88 K 9 extension K 9 line number 3 x7 Bo Be Be AS OS Bs 1 15 k 23 extension K 758 extension k 757 extension 24 code 600 729 10 sok 10 e Sets up how your phone works Use a line button to program turn on or off The setting is not programmed onto a line button A See your system manager for details m Release 3 x systems only t The MLX 16DP telephone has 18 Personal Speed Dial codes 01 18 The MLX 10D and MLX 10DP telephones have 24 Personal Speed Dial codes 01 24 Copyright 1996 Lucent Technologies MERLIN LEGEND MLX 10D MLX 10DP MLX 16DP MLX 20L MLX 28D and Passage Way are registered trademarks of Lucent Technologies Mirage StarSet and Supra are registered trademarks of Plantronics Inc Feature Codes Account Code Entry Authorization Code Entry Callback Call Waiting pick up call waiting call m Camp On Direct Voice Mail Follow Me Forward inside outside Forward and Follow Me cancel from all extensions m cancel from one extension m cancel from your phone Language v English French S
35. p 18 when entering dialing sequences Include dial out codes if needed The screen guides you through Personal Directory activities so the steps are summa rized here Press Home to stop the activity Bold type shows the button you press italics indicate a screen selection To enter a listing Menu Directory Personal Dir Enter New Type name gt Enter Type number Enter Yes or No Enter Home To assign a listing to the Home screen Menu Directory Personal Dir Put on Home Select letter range Select listing Select location on the Home screen Home To dial a listing on the Home screen Home Press an ICOM line or SA button Select listing To dial a listing not on the Home screen Home Next Page gt Next Page gt Select letter range Press a line or SA button Select listing To verify a stored phone number use the steps above to display the letter range and Show Number Select listing Show Number To delete a listing Menu Directory Personal Dir Delete Entry Select letter range Select listing Delete gt Home To change a listing Menu Directory Personal Dir Edit Entry Select letter range Select listing Select part of listing to change Enter new information Enter Exit Home Often Used Features Must be programmed on a button To program To program Seq Programming Buttons amp Settings p 20 See Programming Buttons amp Settings p 20 This feature prevents calls from
36. panish Last Number Dial leave message without 82 code Messaging 80 code cancel message m 99 leave message 87 calling 97 Paging loudspeaker 56 34 extension Personal Speed Dial m Pickup 33 extension group 33 dial outcode inside number outside Privacy 3K 34K off k 34 extension on 33 your extension Recall Reminders 790 set remindery 791 cancel reminder 792 System Speed Dial 84 m Available only by using feature code v Fortime functions English operates on 12 hour clock 2 or 7 French and Spanish operate on 24 hour clock Release 3 0 and later systems only t Two Digit Personal Speed Dial Codes 01 24 for MLX 10D and MLX 10DP telephones 01 18 for MLX 16DP telephone Special Characters Features that dial numbers automatically may need special characters to allow for correct dialing or system response 53 extension 25 53 extension 9 line number zone 2 digit codet 88 9 extension 9 line number 31 31 775 81 time 2 or 7 81 code 600 729 Press See Means Stop Halts dialing sequence to allow for system response Pause Inserts 1 5 sec pause in dial sequence Multiple consecutive pauses Drop S Hold p allowed Conf f Flash Sends switchhook flash Must be first entry in sequence For Extension Programming only Ext Program Prog End of Dialing Use to signal end of dialing sequence or to separate grouped dig
37. re needed dial them too Press Enter to finish programming If you wish to program another button begin again with Step 3 Label the buttons first To exit press the Feature button and dial 00 bi i Programming Buttons amp Settings Programming Codes Account Code Entry 02 Authorization Code Entry m gt x 80 Auto Diale inside K 22 extension outside k 21 number Callback automatic callback offe gt K 12 automatic callback oneA gt x 12 Selective callback gt K 55 Call Waiting e off k11 on x11 Camp Ona 57 Coverage Coverage inside one K 48 Coverage inside offe eK 48 Buttons for covering calls Primary Cover k 40 sender s extension number k 41 sender s extension number 2k 42 sender s Secondary Cover Group Cover group number Buttons for sending callse Coverage Off K 49 Coverage VMS Off 46 outside calls only Direct Voice Mail m 56 Do Not Disturbe 47 Forward K 33 Headset Auto Answer 780 Headset Hang Up 781 Headset Handset Mute 3K 783 Headset Status 782 Last Number Dial 3K 84 Messaging leave message 25 Paging group or all 2 22 group extension Paging loudspeaker 9 line number Must be programmed onto a line button Park Personal Speed Dial Pickup general group inside outside Privacy Recall Reminders amp set reminder cancel reminder Ringing Optionse abbreviated on abbreviated off delayed all lines delayed one line immediate all li
38. ringing at your This feature automatically redials the last extension although outside calls cause the number you called You should program Last green lights at line buttons to flash If you have Number Dial on a button coverage your calls are covered If you have To use a programmed Posted Messages button inside callers with display phones see Do Not E i a DUM to Disturb when they attempt to call you A system P SA pie operator or the person providing individual coverage for you can still call you Callback 2 Press the programmed Last Number Dial calls and returning transfers ring at your phone a To use Press the Feature button and dial 84 Press the programmed button to turn on or off When the feature is on the green light is on Forward amp Follow Me To program See Programming Buttons amp Settings p 20 Forward and Follow Me both send your calls to another phone when you are busy and need your calls covered or when you are not working at your own desk Turn either off from your extension or the one you are visiting e f you want your calls handled at another extension or at an outside number turn on Forward from your extension e f you are working away from your phone turn on Follow Me at the phone where you are If Delayed Call Forwarding is turned on through centralized telephone programming calls ring at the forwarding extension for the programmed number of rings 0 9 before being forwarded
39. se calls may still be covered by a person at another extension e Use a Coverage Off button to turn off or on all coverage of your calls Direct Voice Mail To program See Programming Buttons amp Settings p 20 Direct Voice Mail allows an inside caller to call directly or transfer a call directly to another user s voice mail You can also use the feature after you have dialed the extension just do Step 1 below To call directly to another user s voice mail or transfer a call directly to another user s voice mail 1 Press the programmed Direct Voice Mail button OR Press the Feature button and select Direct VM DrcVM or dial 56 2 Dial the extension whose voice mail you want to call or transfer a call to you can use a programmed Auto Dial button p 11 or a Directory listing p 14 Note If you are transferring a call to an extension that does not have voice mail you hear an error tone and the call returns to you after a time interval Release 3 0 and later systems only 13 Often Used Features Directories Extension amp System Directory Check with your system manager to find out whether these directories have been programmed The System Directory dials numbers that people in your company call often The Extension Directory dials inside numbers 1 Press the Menu button 2 Select Directory Dir 3 For the Extension Directory select Ext Dir ExtDir OR For the S
40. tension p 15 Press to pick up a call Pickup Press to enter your ringing at another ization extension or at a line Loudspkr Pg i E RET for whieh yeu have no AccountCode Direct VM button Kp 17 Press to calLa voice mailbox p 13 Press to enter an account code before or during a call Kp 10 Feature Screen Options When you Have reached a busy extension These options are available Cback Sel CbckS Camp On Camp Leave Msg LvMsg Have made a call to an extension and it Leave Msg LvMsg Camp On Camp is ringing or you are on an inside call Park Park Direct VM DrcVM Are connected to an outside line LastNumDial Last AccountCode Acci Park Park Follow Me FlwMe Camp On Camp Direct VM LDrcVM T Do not use if your company has a voice mail system Inspect Screens An Inspect Screen appears when you press the Inspet button and then press a line button e f you are on a call calling information is displayed If you are on a call and another call comes in press the Inspct button and then the line button for the ringing call to display information about the new call without interrupting your current activity e f you are not on a call the line or feature programmed on the button is displayed If the button is programmed with Last Number Dial or Saved Number Dial the last or saved number is shown on the screen To exit from the Inspect screen press the Home button
41. ther phone see p 6 Conf Press to add person to a conference see Drop Press Drop and a line button to disconnect person from a conference call see A CAUTION To clean your phone unplug it from the wall jack and use a slightly dampened cloth To prevent permanent damage do not immerse the phone in water or any liquid and do not use liquid or aerosol cleaners directly on the telephone Understanding Your Telephone Line Buttons All Telephones Telephones with System Access SA Buttons calls only Telephones with ICOM Buttons NNN XXXX Make receive outside SA buttons give you access to inside or outside lines for making and or receiving calls To make an outside call on an SA button first dial the dial out code usually 9 that your system manager supplies ICOM Ring Make receive inside No dial out code is necessary when you call another ringing calls and receive erena inside voice announced SA Ring Make receive inside outside calls ringing calls and receive inside voice announced calls ICOM Voice Make inside voice announced calls and SA Voice Make receive outside calls receive inside ringing and receive inside ringing and voice voice announced calls announced calls make inside voice announced calls ICOM Make not receive m an Originate Only inside calls only SA Originate Make not receive inside and Only outside calls Shared SA Make answer calls for co work
42. tton 4 Dial the next number or extension 5 Announce the call and press the Conf button 6 Repeat Steps 2 5 for each participant Press the Drop button and line button to drop any participant added Press the Hold button to temporarily eave the conference Then press any participant s line to rejoin the conference T To end the conference hang up A SECURITY ALERT If the system selects an SA Voice button when you add a conference participant you hear a beep instead of ringing after you dial the extension If the call is not answered and you press the Conf button to complete the call your conversation with other conference participants is broadcast on the extension s speakerphone To prevent this be sure to drop an unanswered extension that you ve called on an SA Voice button Messaging Your phone system has several features that allow you to leave messages for others in your office If you use Leave Message or Posted Messages the person s for whom you are leaving a message must have a display phone If you wish to leave a message for a person who does not have a display telephone use voice mail and the Direct Voice Mail feature if available or ask the system operator to take a message for the person Here are some guidelines for different messaging features Leave Message This feature simply lets a co worker know you have called The message shows f your name and the date and time o messag
43. tton and dial the call Paging To program SeelProgramming Buttons amp Settings p 20 You can page an individual at his or her phone by using an ICOM Voice or SA Voice button see Line Buttons p 2 Or you may be able to page all speakerphones or groups of speaker phones depending upon how your system is set up If your company has a loudspeaker paging system use it to page the whole company or just people in a certain paging zone To program or use Speakerphone Paging check with your system manager for Group Paging or Page All numbers then 1 Press any ICOM or SA button and lift the handset 2 Dial a Group Paging or Page All number OR Press the button you programmed for Group Paging or Page All 3 After the beep make the announcement and hang up Ask your system manager whether Loudspeaker Paging is available and if there is a list of paging zones To use ress any ICOM or SA button and lift the handset 2 Press the Feature button 3 Select Loudspkr Pg LdsPg and dial the zone if necessary 4 Make the announcement and hang up To use when a button is programmed 1 Lift the handset press the programmed button and dial the zone if necessary 2 Make the announcement and hang up Park amp Pickup To program See Programming Buttons amp Settings p 20 Park puts a call on a special kind of hold so that it can be answered from any phone in the system
44. uthorization Codes p 11 Set up a conference with as many as 4 others SedConference p 6 Transfer a call Sed Transfer hp 6 and Park amp Pickup Jp 16 Know if someone is calling you when all your other ines are in use SedCall Waiting Jp 12 Reach a voice mailbox without calling the person SeejDirect Voice Mail p 13 Put a call on hold Sed Hold p 6 Customizing Your Phone Program a feature on an unused line button See Programming Buttons amp Settings p 20 Adjust volume of the speaker handset or ringer Use the Volume button p 1 Give your phone its own distinctive ring See Rings p 2 Delay or remove the ring from an outside SA or ICOM line button SedRings p 2 and Coveragep 13 Change your phone s display language Use the Language feature See Using Features p 9 Feature Finder Covering Calls If you want to Then Have a co worker answer your calls Answer all of a co worker s calls from your telephone Stop your calls from being covered by others See Coverage Jp 13 and Line Buttons Jp 2 Stop your outside calls from going to your company s voice mail system or send your calls to voice mail Sed Coverage Jp 13 Forward your calls to another telephone Answer your calls from another extension See Forward amp Follow Me jp 15 Answer a call ringing at a co worker s extensio
45. utton first To answer a ringing or voice announced call lift handset or press the Speaker button To transfer 1 Press the Transfer button The system selects an ICOM or SA button and puts the call on hold 2 Dial the extension or outside number 3 Announce the call if desired 4 Press the Transfer button or hang up To cancel the transfer or return to the call on hold press the flashing ICOM SA or line button To one touch manual transfer 1 Press the programmed Auto Dial button p 11 for the number where you want to transfer the call 2 Announce the call 3 Press the Transfer button or hang up To cancel the transfer or return to the call on hold press the flashing button To one touch auto transfer Press the programmed Auto Dial button When you have a call or conference on hold your phone beeps once each minute and the display briefly shows Call on Hold 1 Press the Hold button to put a call on hold Do not press the Drop button to end a conference while the call is on hold 2 To return to the call or conference press the flashing ICOM SA or line button that is holding the call A conference call can have up to 3 inside participants including yourself and up to 2 outside participants 1 Dial the first outside number or extension Announce the call 2 Press the Conf button to put the call on hold 3 Select an ICOM SA or numbered line bu
46. ystem Directory select System Dir SysDir 4 Select the entry e OnMLX 20L telephones 8 Selectthe range of letters that includes the first letter of the listing you want If there are no listings available for the range you hear a beep b View other listings by selecting either Prev Page or Next Page C If you want to check the number select Show Number and press the button next to the listing Select Show Number again to stop viewing numbers d To dial a number press the button next to the listing e On MLX 10D MLX 10DP MLX 16DP and MLX 28D telephones a Use the dialpad to spell the name and then select Enter b View other entries that match what you entered by selecting either Prev or Next C To call the number select Dial d Select Newto find another entry Use the dialpad to spell the name and then select Enter 5 Press the Home button to exit I On MLX 20L telephones only this feature stores up to 50 phone numbers as well as account codes area codes and access codes then dials those numbers when you wish You can enter change select dial and delete listings from the display You can place often used listings on the Home screen When entering or changing names use the screen to select letters A F use the line buttons as labeled on the faceplate to enter G Z Select Punctuation to use the displayed punctuation marks You may need to use special characters
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