Home

3Com 11.1 Network Router User Manual

Contents

1. 1 e 7 gt FIG yy Ie 5 CAUTION The NBX system operates over the LAN not through traditional telephone wiring Your telephone connects to the NBX system through an RJ 45 LAN connector instead of an RJ 11 telephone connector Your telephone will not work unless it is connected properly Ask your administrator if you have questions about your telephone connection The underside of an NBX telephone or attendant console includes AC power adapter connection optional on the 3101 3102 and 3105 Ethernet connector for connection to the LAN Ethernet connector for an optional connection to your desktop computer Handset connector Headset connector 3102 only Tabs for the support bracket a For information about the underside of each NBX Telephone and for information about how to connect any NBX Telephone or Attendant Console to a Power over Ethernet source see the packing sheet that comes with the device a Strain relief clamps are built into the 3101 3102 3105 support bracket Installing the 3102 Telephone Label Plate 111 Installing the 3102 Telephone Label Plate Attaching and Adjusting the 3101 3102 3105 Support Bracket The NBX 3102 Business Telephone has a label plate with localized button labels that you must install Once you snap the plate onto the telephone you cannot remove it To install the plate slip the tabs along the top edge of th
2. Documentation Comments on the Documentation gt The documentation set for 3Com NBX Networked Telephony Solutions is designed to help NBX telephone users installers and administrators maximize the full potential of the system The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications When you log in to the NBX NetSet utility as a user you can view the PDF versions of the NBX Telephone Guide and NBX Feature Codes Guide by clicking the icons at the bottom of the screen An administrator who logs in can also see the NBX Installation Guide and the NBX Administrator s Guide The NBX NetSet utility also includes a searchable Help system with Help buttons on each screen Your suggestions are important to us They help us to make the NBX documentation more useful to you Please send your e mail comments about this guide or any of the 3Com NBX documentation and Help systems to Voice TechComm Comments 3com com Include the following information with your comments a Document title a Document part number found on the front or back page a Page number Example NBX Telephone Guide Part Number PhG EN Page 25 As always please address all questions regarding the NBX hardware and software to your 3Com NBX Voice Authorized Partner 12 ABOUT THIS GUIDE e e Peer b gt Setting Up Your Password and Voice Mail for the First Time gt GETTING STARTED As soon
3. lam unable to log in to the NBX NetSet utility You must set up your voice mail before you can use the NBX NetSet utility Press the MSG button The prompts guide you through the setup Then use your voice mail password to access the NBX NetSet utility If you are on an analog telephone see Setting Up Your Password and Voice Mail for the First Time in Chapter 1 My telephone is not forwarding my incoming calls to my voice mailbox In NBX NetSet gt User Information gt Call Forward verify that you have selected Forward to Voice Mail as your call coverage point For details see Setting Your Call Coverage Point in Chapter 7 On my NBX Business Telephone added a One Touch speed dial but the telephone does not dial that number Use only numeric characters in your Speed Dial setup For details see Special Case One Touch Speed Dials in Chapter 8 try to pick up a call ringing on another telephone using Directed Call Pickup but it fails The telephone that you are using to pick up the call may not be in the same group as the telephone that is ringing and the telephone group to which the ringing telephone belongs does not allow nonmember pickup See Call Pickup in Chapter 9 My telephone keeps ringing after pick up the handset Your telephone may have lost connection to the system immediately after a call came in Remove the Ethernet cord from the jack
4. If your system uses a voice OR for systems that do OR for systems that do OR for systems that do messaging application other than not use NBX Messaging not use NBX Messaging not use NBX Messaging NBX Messaging use this code Feature Feature SEqUEnce 1O Set your password for 434 434 Feature Entry Tone the NBX NetSet utility 3Com new password new password 434 recommends that you use the same H ne Feature Entry Tone password for the NBX NetSet utility y f aR repeat your new repeat your new new password and your messaging application password password For all voice messaging systems Feature Entry Tone m Use only 4 to 10 digit numbers q repeat your new password a Do not use letters or as part of your password Confirmation Tone Password Change If your system uses NBX Msg button 1102 Msg button 2101 or 500 Messaging follow the NBX voice 2102 2102 IR or wA Xx button 3101 and extension number prompts to change your NBX button 3102 3101SP current password password which changes your NBX current password current password NetSet password because they are 9 the same OR use the NBX NetSet 9 9 2 utility described next 2 2 follow the prompts follow the prompts follow the prompts If your system uses a voice messaging application other than OR for systems that do OR for systems that do OR for systems that do NBX Messaging use this code
5. A light next to each button indicates whether the line is available or in use or whether assigned features are enabled For details of button status see Table 7 in Chapter 3 Shift button Enables you to toggle between the two sets of Access button assignments on the Console Press the Shift button to switch 104 CHAPTER 10 NBX 3105 AND 1105 ATTENDANT CONSOLES between assignments 1 through 50 and assignments 51 through 100 The Shift button LED is lighted when you have buttons 51 through 100 selected Figure 13 and the text that follows it describe the features on the NBX 3105 Attendant Console Figure 13 NBX 1105 Attendant Console scom eO 0 eO eO eO eO eO eO eO eO eO eO O eO 0 eO eO eO 00 0 eO eO eO eO eO eO eO eO eO eO e0 eO eO eO eO eO eO eO eO eO eO O eO eO eO 2 RD XD RD RD 3 4 5 6 7 1 Access buttons A light next to each button indicates whether the line is available or in use or whether assigned features are enabled For details of button status see Table 7 in Chapter 3 2 Shift button Enables you to toggle between the two sets of button assignments on the Console Press the Shift button for assignments 1 through 50 Press Shift again for assignments 51 through 100 The Shift button LED is lighted when you have buttons 51 through 100 selected 3 Labels You can print labels for
6. 2 Click User to log in as a user The password dialog box appears 16 CHAPTER 1 GETTING STARTED Navigation and Shortcut Icons in the NBX NetSet Utility 3 Type your NBX NetSet user identification always your 3 digit or 4 digit telephone extension and your NBX NetSet password and then click OK The icons at the lower right of any Personal Settings window allow you or your administrator to navigate to the following features Table 5 Navigation Icons Icon Action Where You Go Back For the User goes to the main NBX NetSet login dialog box m For the Administrator goes to the NBX NetSet main menu window 9 Help Help for the fields and procedures related to the screen Ld Click the icons below the window to go directly to these features One Touch Speed Dials Off Site Notification Phone Telephone Guide this guide Guide NBX Feature Codes Guide Feature Codes Quick Reference Guides To open and print a copy of the Quick Reference Guides for the most frequently used features on your telephone Log in to the NBX NetSet utility See Starting the NBX NetSet Utility earlier in this chapter Click Telephone Quick Reference The quick reference that pertains to your telephone Business Basic or analog appears Adobe Acrobat Reader 4 0 or higher is required to view the file Adobe Acrobat Reader is available free from the Adobe Web site www adobe com e e ec NBX 3102
7. A WARNING Failure to unplug the telephone before you clean it could result in electrical shock Troubleshooting Table 16 lists possible problems that you may encounter and the most Problems likely solutions Where possible each solution refers to the section in this guide where you can find detailed information Table 16 Possible Problems Possible Problem Suggested Solutions My telephone has no dial m tone and the display panel is blank Verify that the power cord is fully inserted in the correct connector on the underside of the telephone Use the strain relief tab to prevent the cord from becoming unplugged Verify that the Ethernet cables are connected and that each cable is in the proper connection Remove and add power to the telephone by unplugging the power cord at the electric outlet and plugging it back in If the telephone is powered through a powered Ethernet cable make sure that power is applied to the cable at its source My telephone has locked m up Your telephone has lost the connection to the system Remove the Ethernet cord from the jack and then re insert it into the jack Wait a few seconds If the telephone display panel still appears to be locked disconnect the electrical power for your telephone and then plug it back in Callers cannot leave n messages on my voice mail Your mailbox may be full Log in to your voice mailbox and delete some messages Your telephone may
8. More Than One Call are reserved for your extension The first two Access buttons on the left of a 3101 or 3101SP Basic Telephone are used for your extension Your system administrator can verify the number and location of Access buttons on your telephone When you hear dial tone dial the second call On an NBX 2101 Basic Telephone Press the Hold button To obtain dial tone to make the second call a If you did not hang up the handset press and release the hook switch m f you did hang up the handset pick it up again When you hear dial tone dial the second call The number of simultaneous calls that you can have on your NBX Telephone is limited by the number of Access buttons that are defined for your extension The default is the bottom three buttons in the column of Access buttons on the left of the 3102 Business Telephone the bottom three Access buttons in the column on the right on the 1102 2102 or 2102 IR Business Telephones and the first two Access buttons on the left of 3101 and 3101SP Basic Telephones Your administrator can verify the number and location on your telephone To place more than one call on hold on an NBX Business Telephone or a 3101 or 3101SP Basic Telephone 1 To place the current call on hold press the Hold button 3102 1102 2102 2102 IR or button 3101 3101SP a To make a call press one of the Access buttons that is currently not being used When you hear dial tone dial the call
9. 3 Speak into the telephone handset and then hang up i gt Do not press the Feature button before you dial a Paging extension Table 13 Paging Extension 3 digit dial plan 4 digit dial plan Feature default extensions default extensions External Paging 620 6200 Broadcast an announcement over a public address system that has a paging amplifier and speaker system that is connected to your NBX system Internal Paging 621 6201 Broadcast an announcement through the speakers on all NBX Business Telephones on your system Simultaneous Paging 622 6202 Broadcast an announcement externally and internally at the same time Dialing a Call toa Remote Office Using Unique Extensions You can dial calls between sites in your organization that are separated geographically but that are linked by a Wide Area Network WAN connection Each site must have an NBX system Typical configurations are described in the next sections In the sample network shown in Figure 10 everyone in the entire organization has a unique telephone extension Whenever you make a call to an extension that is not located at your own site your NBX system sets up a connection to the NBX system at the other extension s site In this example to call a user in Dallas a user in Chicago dials a Dallas extension 3000 through 3999 The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension
10. Active call On hold To toggle to the call that is on hold press Call Toggle To return to the first call press Call Toggle Using the NBX Telephone Display Panel Table 11 Managing Multiple Calls on the NBX 2101 Basic Telephone continued Line A Line B How to Manage New Calls On hold Ringing If you have placed one call on hold a And you do not hang up the handset and the other line rings press Call Toggle to return to the call on hold Then press Call Toggle to answer the incoming call a And you do hang up the handset and the other line rings pick up the handset to connect to the incoming call Press Call Toggle to switch calls On hold On hold If you have placed two calls on hold a And you do not hang up the handset press Call Toggle to return to the call you most recently placed on hold Then press Call Toggle again to return to the line you first placed on hold a And you do hang up the handset pick up the handset to return to the call you most recently placed on hold Then press Call Toggle to be connected to the line you first placed on hold Active or on On hold hold If a third call comes in while you have one active call and one on hold or two calls on hold the system forwards the third caller directly to your call coverage point See Setting Your Call Coverage Point in Chapter 7 for call forwarding details See also Status Icons in Chapter 5 for the indicators in t
11. type that number in the Phone Number field Do not use parentheses hyphens or spaces For external calls start by entering a 9 or 8 or whatever required to access an outside line Example 912815551212 dials 281 555 1212 The number that you choose may be limited by your call permissions To view your permissions see NBX NetSet gt User Information gt Call Permissions a If you select Disconnect no coverage the system disconnects an incoming call if it is not answered after the specified number of rings Click Apply and then click OK Putting a Call on Hold Dialing Another Call To put a call on hold for any reason On NBX Business Telephones or 3101 and 3101SP Basic Telephones Press the Hold button 3102 1102 2102 2102 IR or button 3101 3101SP To return to the call press the appropriate Access button On an NBX 2101Basic Telephone Press the Hold button To return to the call press the Call Toggle button To place a call on hold to dial a new call On NBX Business Telephones or 3101and 3101SP Basic Telephones Press the Hold button 1102 2102 2102 IR or button 3101 3101SP Press one of the Access buttons that is currently not being used Typically the bottom three Access buttons in the column on the left of the 3102 Business Telephone the bottom three Access buttons in the column on the right of the 1102 2102 or 2102 IR Business Telephones 62 CHAPTER 7 STANDARD FEATURES
12. you get the default version and the download might overwrite your saved LabelMaker To create a Windows Desktop shortcut to your saved LabelMaker right click the saved file and then click Send To gt Desktop create shortcut Off Site Notification When you enable off site notification the NBX Messaging system notifies you that you have received voice mail You can then retrieve your messages Off site notification consists of one cycle of up to five attempts to reach you one attempt for each Attempt row that you configure in the Off Site Notification screen If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of these instructions To configure off site notification for your NBX voice mailbox In NBX NetSet gt NBX Messaging gt Off Site Notification look for the System and Group columns in the upper right corner If the columns show Yes your system administrator has enabled off site notification for the NBX system and for the Class of Service group to which your telephone belongs If No ask to have these features enabled 2 Check Enabled 3 If you want to be notified only about urgent voice mail messages also check Urgent Messages Only In the first Attempt row in the Method drop down list select Pager VoiceMail or EMail The cycle of notice behaviors differs depending on the method that you specify for the first attempt
13. BUSINESS TELEPHONE This chapter describes the buttons controls and features on the NBX 3102 Business Telephone It covers these topics a Telephone Buttons and Controls m Programmable Access Buttons a Status Lights for System Appearance Buttons For a description of the features on the NBX 1102 2102 and 2102 IR Business Telephones see Chapter 3 For a description of the features on the NBX 3101 and 3101SP Basic Telephones see Chapter 4 For a description of the features on the NBX 2101 Basic Telephone see Chapter 5 For how these features work on an analog telephone that is connected to the NBX system click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility 18 CHAPTER 2 NBX 3102 BUSINESS TELEPHONE Telephone Buttons and Controls Figure 1 shows the buttons and controls on the NBX 3102 Business Telephone The features are discussed after the picture Figure 1 NBX 3102 Business Telephone 1 2 3 4 5 ak 22 eal wes 7 q b 7 fs g del fo 20 i 1 104 O 19 7 O4 O PODO oi D Od OIL 7 18 3 Om O o ae n Mis oe gt gt Decor 14 113 112 111 10 9 8 17 16 15 1 Soft buttons Allow you to select items that are displayed in the telephone display panel See Using the NBX Telephone Display Panel in Chapter 7 The buttons from left to right ar
14. Edit the label template by clicking any of the label text boxes to highlight the existing text and then typing new text 4 Press Tab to move to the next text field in the label Click the Print button at the top of the LabelMaker screen to open the Print dialog Specify which page you want to print Typically the default is to print all pages 6 Click Print 7 Cut out the labels and put them in the label holders of your attendant console To save the edited LabelMaker click the Save button at the top of the LabelMaker screen Or you can click File gt Save As to save the LabelMaker to a new location To reuse your saved LabelMaker you must run the file that you saved to your computer If you launch the LabelMaker from the NBX NetSet utility you always get the default version If you save the default version to the same place you saved an earlier edited version you overwrite the earlier version 106 CHAPTER 10 NBX 3105 AND 1105 ATTENDANT CONSOLES Complement Attendant Software The Complement Attendant Software is an optional component which requires a license On your personal computer the Complement Attendant Software displays your telephone directory in a series of tabs Each tab sorts the directory by a different type of information for example by last name by department or by extension When you answer a call using the Complement Attendant Software you can select a user from the directory and transfer the c
15. Message follow these steps 1 Log in to your mailbox at your telephone or remotely 2 Dial 2 to select Create and Send a Message 3 At the tone record a message that is at least 2 seconds long and press to end the recording 4 Optionally press one of these buttons OR proceed to step 5 abe 2 Re record the message ar Ji Review the message Sia Mark the message Private or Urgent See Marking a 9 Message as Private or Urgent later in this chapter Qe Cancel the message 5 When you are ready to send the message press 1 6 Dial one of these destination numbers plus a The internal extension or mailbox number of the recipient a A One Touch not available on NBX Basic Telephones personal or system wide speed dial number See Speed Dials in Chapter 8 m A personal voice mail group list number See Creating Personal Voice Mail Group Lists later in this chapter a A site code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site code digits and e the extension digits on the other system i gt For valid site codes in your organization see your administrator 7 To send the message to several recipients dial each destination number followed by 8 After the last destination number and its press Your message is sent Creating Personal Voice Mail Group Lists 49 Creating Personal Voice Mail
16. See Notice Behaviors later in this chapter In the Number Address field a f you selected Pager for Method in step 4 a Enter a pager number Do not use parentheses hyphens or spaces Ask your administrator if you need to include the area code and any other digits that your system needs to dial an outside number 76 CHAPTER 8 PERSONALIZING YOUR TELEPHONE such as 9 8 1 or O After you receive the pager message you call in to your voice mailbox to listen to your messages In the Numeric Page field indicate what you want the pager to display Enter a series of digits such as your telephone extension number a f you selected VoiceMail for Method in step 4 Enter the telephone number at which you want to be notified Do not use parentheses hyphens or spaces Ask your administrator if you need to include the area code and all other digits that your system needs to dial an outside number such as 9 8 1 or O When you choose to be notified by voice mail the NBX system calls the number that you enter in this field When you answer the call the system announces the new voice message and allows you to follow the prompts to access your voice mailbox and listen to and delete any of your messages a f you selected EMail for Method in step 4 Enter the e mail address at which you want to be notified You can use different e mail addresses for different Attempts When you choose to be notified by e mail message th
17. To activate the Account Codes feature at any time before or during a call Press the Feature button and 888 Dial the account code that has been assigned by your administrator and then press the key The NBX system records the account code and applies it to a The next call if you activate the Account Codes feature before a call arrives at your telephone a The current call if you activate the Account Codes feature during a call Caller ID 87 Caller ID Internal and External Caller ID Calling Line Identity Restriction CLIR Your administrator can set up your NBX system to allow for Internal and External Caller ID or can configure the system so that you can block your identity telephone number from anyone you call By default the NBX system shows the extension and name of any internal caller on the display panel of your NBX telephone External Caller ID provides the same information for external incoming calls if your organization subscribes to the service from your local telephone company and if the caller has not blocked the information from being sent to the NBX system Availability and service charges for External Caller ID vary by location On NBX systems that include T1 lines that are configured as DS1 you can choose to prevent the NBX system from transmitting your Caller ID information to outside parties when you dial a call Your administrator must enable this feature called Calling Line Identity Restr
18. a To receive a call locate the flashing status light that indicates the incoming call and press the associated Access button 2 To place the new call on hold press Hold or 2 3 To return to either call press the appropriate Access button 4 To place or receive another new call repeat the previous steps To place more than one call on hold on an NBX 2101 Basic Telephone Press the Hold button Make or receive a new call a To obtain dial tone and make a second call a f you did not hang up the handset press and release the hook switch If you did hang up the handset pick it up again When you hear dial tone dial the second call a To answer a call f you did not hang up the handset press the Call Toggle button a f you did hang up the handset pick it up again To place the second call on hold press the Hold button On an NBX 2101 Basic Telephone you can place at most two calls on hold On the NBX 2101 Basic Telephone if you have placed two calls on hold a And you did not hang up the handset press Call Toggle to return to the call that you most recently put on hold Then press Call Toggle again to put that call on hold and return to the second call a And you did hang up the handset pick up the handset to return to the call that you most recently put on hold Then press Call Toggle to put the call on hold and return to the second call Transferring a Call When you answer an incoming telephone call the Transf
19. four parties including yourself You must be using a telephone on the NBX system to establish the call The other three parties can be any combination of internal and external parties On NBX Basic Telephones you must use the Feature Code instructions shown in parentheses For NBX Business Telephones use either the Conference button or the Feature Code instructions From an NBX Telephone follow these steps Dial a call or receive a call from someone else Two parties are now on the call While on the call press the Conference button or press Feature 430 The system selects a new line and places the first party on hold Dial a call to an internal or external third party a For an announced conference wait for the third party to answer the call and then press the Conference button or Feature 430 again a Until you press the Conference button or Feature 430 the second time the second party remains on hold and you may converse with the third party privately a Fora blind conference press the Conference button or Feature 430 immediately after you dial the number You return to the conference and you and the second party hear the called party s telephone ringing 66 CHAPTER 7 STANDARD FEATURES gt Disconnecting the Last Person That You Called gt More About Conference Calls If the third party answers three parties are now in the conference call If the third party is internal and does no
20. on whichever of the Access buttons at the right of your NBX Business Telephone are not used for other purposes The bottom 3 buttons on an NBX Business Telephone are normally reserved for your extension On an NBX 3102 Business Telephone by default your extension appears on the bottom 3 buttons of the left column of 9 buttons On the 1102 2102 and 2102 IR Business Telephones your extension appears by default on the bottom 3 buttons of the column of 12 buttons Your administrator may have mapped some of the buttons to features n See Special Case One Touch Speed Dials later in this chapter To assign or change a personal speed dial number Select NBX NetSet gt Speed Dials gt Personal In the Personal Speed Dials box select an unassigned speed dial ID number or select the speed dial ID number for which you want to change the speed dial number In the Destination Number text box type the telephone number that you want the system to dial when you use that ID number Include all of the prefix numbers that you would normally dial such as a 9 or 8 or 1 to access an outside line and if necessary the country code or area code Do not use spaces hyphens commas or other nonnumeric characters In the Description text box type a brief description usually a name that corresponds to the number After you have made all of your changes to the personal speed dials click Apply and then click OK 72 CHAPTER 8 PER
21. paging 94 required equipment 94 restricted by Do Not Disturb 79 to announce a parked call 93 Palm integration 84 Park button 3105 Attendant Console 103 parking a call overview 93 retrieving a parked call 94 passwords changing in the NBX NetSet utility 16 changing on the telephone 41 forgotten 41 42 security tips 41 permissions allowed calls 80 viewing your call permissions 80 personal greeting changing 42 setting the first time 14 personal speed dial buttons 1102 2102 and 2102 IR Business Telephone 28 3102 Business Telephone 21 personal speed dial numbers 71 personal voice mail group lists creating 49 modifying 50 phantom mailboxes 53 picking up calls 88 placing calls on hold See hold position wall mount bracket 114 printing speed dial lists 74 private messages 51 problems solving 109 Program button 1102 2102 and 2102 IR Business Telephones 25 3102 Business Telephone 19 programmable Access buttons 1102 2102 2102 IR Business Telephones 25 1102 2102 and 2102 IR Business Telephones 27 1105 Attendant Console 104 2101 Basic Telephone 38 3101 and 3101SP Basic Telephone 31 3101 and 3101SP Basic Telephones 32 3102 Business Telephone 19 21 3105 Attendant Console 103 public address system 94 pulse dialing 98 putting calls on hold See hold and the Complement Attendant Software CAS 106 definition 10 Redial button 1102 2102 and 2102 IR Business Telephones 25 3102 Business Telephone 19 redialing
22. path of a call coming in to a calling group Figure 9 Sample Calling Group Configuration Incoming Telephone Call Telephone 1 Telephone 2 Telephone 3 After a specified number of rings with no answer au fF WN Receptionist To view the list of users that belong to a group 1 In NBX NetSet gt User Information gt Hunt Group select a group 2 Click Details Call Park Use Call Park to place a call in a holding pattern and make it available for another person to pick up from any telephone on the system Use the internal paging feature the external paging feature or both to announce the call The recipient can retrieve the call from any NBX Telephone or analog telephone by dialing the Call Park extension that you give during your announcement This feature is useful in any of these circumstances a The recipient is elsewhere in the building a You want to continue a call on another telephone for instance in a conference room for privacy and transferring the call does not give you enough time to retrieve it When you park a call you assign it a Call Park extension which anyone can use to retrieve it Table 12 lists the default Call Park extension numbers Ask your administrator to verify the Call Park extensions for your location Table 12 Default Call Park Extension Numbers System Default Extension Numbers 4 digit dial plan 6000 6099 3 digit dial plan 601 609 If the cal
23. speed dials are again available Additional Notes a When Telephone Locking is activated a person using your telephone can dial only toll free calls calls to emergency services such as 911 in the United States or calls to telephone numbers that have been programmed in your system as internal calls a Even when Telephone Locking is active on your telephone your off site notification choices remain in effect That is notification of voice mail messages is sent to the outside telephone numbers or paging numbers that you have specified in NBX NetSet gt NBX Messaging gt Off Site Notification even if these numbers are not toll free If your system uses a messaging application other than NBX Messaging you will not be able to specify your Off site Notification in the NBX NetSet utility Use the documentation for your messaging application instead of these instructions a To view your current Telephone Lock setting if you do not have an NBX Telephone or if you are away from your desk log in to NBX NetSet gt User Information gt Feature Settings Your administrator establishes Call Permissions to control the types of calls that can be dialed from your telephone The administrator can configure these permissions to change depending on the time of day For example your administrator can prevent long distance calls from being dialed from your telephone outside of business hours To view your current call permissions log in to
24. the main menu Information About To listen to date time and sender information about a message in your Your Messages mailbox press 6 during or after the message and then press one of these buttons Date and time information Sender information Listen to the previous message 46 CHAPTER 6 NBX MESSAGING Replying to a Message gt A W N You can send a reply to the originator of a voice mail message provided that the NBX system has received the necessary caller ID information If you receive a message that is marked Private you can reply to the originator but you cannot forward the message to others To reply to a message after you listen to it Press 4 After the tone record your reply Hang up or press for more options If you press press one of these buttons W Send your reply abe f Re record your reply der J Listen to your reply wa Mark the message Private or Urgent See Marking a WQ Message as Private or Urgent later in this chapter x Cancel your message Forwarding a Message 47 Forwarding a Message gt You can forward most messages with or without comments If you receive a message that is marked Private you cannot forward it To forward a message Log in to your voice mailbox at your telephone or remotely 2 Listen to a message that you want to forward and press 5 3 After the tone record an introductory message and
25. then re insert it into the wall jack a Wait a few seconds If the telephone continues to ring disconnect the electrical power for your telephone and then plug it back in 118 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE Table 16 Possible Problems continued Possible Problem Suggested Solutions The display panel shows Wait for NCP Your telephone may be disconnected from the system Hang up your telephone and wait a few seconds Then pick up the handset If the message still appears on your telephone display panel contact your administrator INDEX A Access buttons 1102 2102 2102 IR Business Telephones 25 1105 Attendant Console 104 2101 Basic Telephone 38 3101 and 3101SP Basic Telephone 31 3102 Business Telephone 19 3105 Attendant Console 103 account codes and billing codes 86 administrator definition 10 All Ports Busy message 117 analog telephones on an NBX system 13 announcements broadcasting 94 answering calls 56 applying your call permissions to another telephone 81 Attendant Console 1105 Access buttons 104 3105 Access buttons 103 introduction 101 overview 102 Attendant Console Labels creating 105 Auto Attendant definition 10 automatic telephone relocation 70 B billing and account codes 86 blocking internal and external ID 87 unauthorized outbound calls 80 bracket 1102 2102 2102 IR security wall mount 115 3101 and 3102 telephone support 111 branch offices calling 95 b
26. 01 2102 Support Bracket Low Profile and High Profile Positions Each NBX Telephone and Attendant Console is shipped with a support bracket that you attach to the telephone The 1105 Attendant Console and 2101 1102 2102 and 2102 IR Telephone support bracket can be attached in low profile high profile or wall mount positions Tabs on the underside of the telephone slip into slots on the bracket and the opposite mounting points snap into place In Figure 19 the support bracket is outlined to show you how to install the NBX Telephone in the low profile and high profile desktop positions Figure 19 Low Profile and High Profile Desktop Positions 114 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE Wall Mount Position To mount an NBX 1102 2102 or 2102 IR Telephone on a wall put the bracket on the opposite end of the telephone in the low profile position Pull and twist the knob on the underside of the phone 90 degrees Figure 20 so that the spring loaded peg projects out on the top of the phone Item 1 in Figure 21 Figure 20 Knob for the Handset Support Peg Figure 21 shows an NBX 2102 Telephone in the wall mount position Figure 21 Wall Mount Position 1 Handset support peg 2 Wall with a solid backing 3 Support bracket in the low profile position on opposite end of telephone Security Wall Mount Bracket Opening the 3105 Attendant Console Label Cover 115 Every NBX 1102 2101 2102 and 2102 IR Tel
27. 101 Basic Telephone see Chapter 5 For how these features work on an analog telephone that is connected to the NBX system click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility The NBX 3101 Basic Telephone 3C10401A does not include a microphone which means it does not support speaker phone operation The NBX 3101SP Basic Telephone 3C10410SPKRA has a microphone and supports speaker phone operation All other features operate the same on the two telephones 30 CHAPTER 4 NBX 3101 AND 3101SP BASIC TELEPHONES Telephone Buttons Figure 5 shows the buttons and controls on the NBX 3101SP Basic and Controls Telephone The NBX 3101 Basic Telephone does not include a microphone 8 or a speaker button and its indicator light 10 All other controls are identical on the two telephones Figure 5 NBX 3101SP Basic Telephone 1 2 3 10 9 8 1 Soft buttons Allow you to select items that are displayed in the telephone display panel See Using the NBX Telephone Display Panel in Chapter 7 The buttons from left to right are m Slct Select a Back returns you to the next higher level in the menu a Exit leaves the display panel menus 2 Message Waiting Indicator MWI When lit indicates that you have one or more new voice mail messages in your voice mailbox Also this indicator flashes when your telephone rings 10 11 12 Telephone Buttons and Contro
28. 3101SP Basic Telephones By default the functions assigned to these buttons are set by your administrator and you cannot change their functions unless your administrator defines one or more buttons as User Speed Dials To view or change the current features on your telephone s buttons click the Shortcut to One Touch Speed Dials icon below any NBX NetSet utility screen Buttons that you can change are marked with an asterisk and the description User SPD on the One Touch Speed Dials screen Click the Help button on the screen for detailed instructions Figure 6 Access Buttons J O Q mxs 3C10401SPKRA NBX 3101 3C10401A Status Lights for System Appearance Buttons 33 Access buttons have these default settings System Appearance button 1 2 System Appearance button 2 3 Feature button Allows you to access features that are not directly gt assigned to an Access button on your telephone See the NBX Feature Codes Guide in the NBX NetSet utility for a list of features and codes and how to use them Transfer button Sends the currently active call to another telephone See Transferring a Call in Chapter 7 The telephone LabelMaker which is available through the NBX NetSet utility enables you to define and print a new label for your Access buttons Status Lights for System Appearance Buttons An Access button that is set up for incoming and outgoing calls is called a
29. 75 Do Not Disturb 78 Preventing Unauthorized Use of Your Telephone 79 Telephone Locking 80 Call Permissions 80 Class of Service Override 81 Using a Headset 82 With the NBX 3102 Business Telephone 82 General Headset Instructions 83 Returning to the Headset After a Long Delay 84 Palm Integration 84 10 GETTING MORE FROM YOUR TELEPHONE SYSTEM Listening to Your Messages in Your E mail or Browser 86 Account Billing Codes 86 Caller ID 87 Internal and External Caller ID 87 Calling Line Identity Restriction CLIR 87 Call Pickup 88 Directed Call Pickup on a Specific Telephone 89 Group Call Pickup 89 Hunt Groups and Calling Groups 89 Hunt Groups 90 Calling Groups 92 Group Membership 92 Call Park 93 Paging 94 Dialing a Call to a Remote Office 95 Using Unique Extensions 95 Using Site Codes 96 Bridged Extensions 97 Delayed Ringing 97 Using Pulse Dialing 98 Using a Feature Code 98 Using a Mapped Button 98 Using a Personal Speed Dial 98 Additional Applications 99 NBX 3105 AND 1105 ATTENDANT CONSOLES NBX Attendant Console 102 Access Buttons 102 Feature Buttons 102 Attendant Console Labels 105 Complement Attendant Software 106 Managing Calls 107 TELEPHONE INSTALLATION AND MAINTENANCE Connecting the Telephone 109 Installing the 3102 Telephone Label Plate 111 Attaching and Adjusting the 3101 3102 3105 Support Bracket 111 Attaching and Adjusting the 1102 2101 2102 Support Bracket 113 Low Profile and High Profile Posit
30. Business Telephone 19 speaker phone 1102 2102 and 2102 IR Business Telephones 25 3101SP Basic Telephone 31 3102 Business Telephone 19 problems with 117 using 60 volume 67 speed dials 70 One Touch 73 personal speed dial numbers 71 printing lists of 74 problems with 117 system wide speed dial numbers 72 status icons 2101 Basic Telephone display panel 38 support bracket 1102 2102 2102 IR security wall mount 115 3101 3102 3105 attaching 111 T tabs Complement Attendant Software CAS screens 106 telephone icons 2101 Basic Telephone display panel 56 telephone line on multiple telephone security 85 telephone maintenance 109 telephone number for Off site notification 76 telephone support brackets 3101 and 3102 111 telephones cleaning 116 connecting 109 mounting 3101 and 3102 111 moving and swapping 115 time of day calling restrictions 79 toll calls preventing others from dialing 80 tone dialing 98 tones ringer selection 70 Transfer button 1102 2102 and 2102 IR Business Telephones 25 1105 Attendant Console 104 2101 Basic Telephone 37 3101 and 3101SP Basic Telephones 33 3102 Business Telephone 19 3105 Attendant Console 103 transferring calls 63 troubleshooting introduction 109 list of possible problems 116 U unauthorized use of telephone preventing 79 urgent messages 51 user definition 10 V voice mail accessing through e mail 52 changing your password 41 components 40 creating message
31. Calls to Mail 52 Find Phone Tab Complement Attendant Software CAS 106 Flash button 1102 2102 2102 IR Business Telephones 27 forgot my password 41 42 forwarding calls directly to another user s mailbox 64 to your call coverage point 60 to your voice mailbox 60 to your voice mailbox from a Basic Telephone 51 to your voice mailbox from a Business Telephone 51 unanswered calls 60 forwarding voice mail messages 47 Fwd Mail button 1102 2102 and 2102 IR Business Telephones 26 3102 Business Telephone 19 using 51 G Greeting Only mailboxes 52 group call pickup 89 group lists personal voice mail creating 49 modifying 50 group voice mailbox 53 H Hands Free button 1102 2102 and 2102 IR Business Telephones 26 3102 Business Telephone 20 handset volume 67 headset connector on 3102 Business Telephone 20 using 82 Headset button 3102 Business Telephone 22 headset volume 67 hold 2101 Basic Telephone 61 Business Telephones and 3101 and 3101SP Basic Telephones 61 by parking calls on a 2101 Basic Telephone 93 introduction 61 more than one call 62 Hold button 1102 2102 and 2102 IR Business Telephones 25 1105 Attendant Console 105 2101 Basic Telephone 37 3101 and 3101SP Basic Telephones 31 3102 Business Telephone 19 3105 Attendant Console 103 hunt groups and the Do Not Disturb feature 79 calling groups 92 dynamic 90 introduction 90 logging in to or out of all 91 sample configuration 90 static 90 l icons in t
32. D Avoid adding a greeting only mailbox to a personal voice mail group list Phantom Mailbox Group Mailbox A phantom mailbox does not have an actual telephone associated with it The administrator sets up a phantom mailbox Examples a f you are a sales representative who travels constantly for your organization and never comes into the office you still need a way to receive telephone messages Using your phantom mailbox you can retrieve forward and save messages in the same way that any other employee can but without a physical telephone connected to your NBX system a If you are an employee who lives a long distance from your office and works from home customers and others can leave messages in the your phantom mailbox and you can call in to the NBX system to retrieve them or you can listen to them from the NBX NetSet utility You retrieve messages from a phantom mailbox in the same way that you retrieve messages from a personal mailbox See Listening to NBX Messages earlier in this chapter A group mailbox is a voice mailbox from which a group of users can retrieve messages Your administrator creates group mailboxes and can explain how to retrieve messages that are left in the group mailbox Example a During nonbusiness hours the system can send incoming telephone calls for your sales department to a group mailbox Your administrator assigns to the appropriate sales people the ability to listen to forward or ot
33. Group Lists gt wm FF WN A Personal Voice Mail List also called a mail group is a collection of extensions to which you assign a special group number Use it to send a message to everyone on the list at the same time A Personal Voice Mail List is not the same as a Hunt Group or Calling Group See Hunt Groups and Calling Groups in Chapter 9 To create a personal voice mail list mail group Log in to your mailbox at your telephone or remotely Dial 9 for Mailbox Options Dial 3 for Group Lists and then 2 for Create Group Dial any 2 digit number which becomes the Group Number After the tone speak a name for the group and press Write down the group number and name Dial one of these numbers m 1 to save the group name and proceed to step 7 a 2 to change the group name and return to step 5 m to exit without saving Dial one of these destination numbers plus a The internal extension or mailbox number of the recipient a A One Touch not available on NBX Basic Telephones personal or system wide speed dial number See Speed Dials in Chapter 8 a A site code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site code digits and e the extension digits on the other system For valid site codes in your organization see your administrator When you have added all of the destination numbers press a 1 to save
34. NBX 3102 BUSINESS TELEPHONE 10 11 12 13 14 15 16 Personal Speed Dial 4 See Speed Dials in Chapter 8 Personal Speed Dial 5 Personal Speed Dial 6 Personal Speed Dial 7 Personal Speed Dial 8 Personal Speed Dial 9 Personal Speed Dial 10 Headset Press this button to enable the use of a headset that is connected to the telephone Status Lights for System Appearance Buttons An Access button that is set up for incoming and outgoing calls is called a System Appearance button The light beside each System Appearance button indicates the status See Table 6 Table 6 Status Indicator Lights for System Appearance Buttons If the light is The line is Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold e e E E d NBX 1102 2102 AND 2102 IR BUSINESS TELEPHONES This chapter describes the buttons controls and features on the following NBX telephones a NBX 1102 Business Telephone a NBX 2102 Business Telephone a NBX 2102 IR Business Telephone The chapter covers these topics m Telephone Buttons and Controls a Programmable Access Buttons a Status Lights for System Appearance Buttons For a description of the features on the NBX 3102 Business Telephone see Chapter 2 For a description of the features on the NBX 3101 and 3101SP Basic Telephones see Chapter 4 For a description of the features on the NBX 2101 Basic Telephone see Cha
35. NBX NetSet gt User Information gt Call Permissions Class of Service Override 81 Class of Service Override uu A WN b gt The Class of Service Override feature allows you to apply the features of your own NBX telephone temporarily to another NBX telephone on the same local network Example a The telephones in your organization s conference rooms are configured so that long distance telephone calls cannot be dialed from it You may however need to place a long distance call during a meeting Using the Class of Service Override feature you can apply the features of your own telephone to the conference room telephone for one call only and dial the call assuming that your Call Permissions allow you to make long distance calls from your own telephone If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of these instructions To activate the one call only Class of Service Override from any NBX telephone Pick up the handset Press the Feature button and 433 Dial your telephone extension Dial your voice mailbox password and press When you hear the dial tone you can dial the call in the same way that you do from your own NBX telephone When you use Class of Service CoS Override any reports that are generated on the NBX system indicate that the CoS features of your own NBX telephone were applied temporarily to the teleohone on wh
36. SONALIZING YOUR TELEPHONE System wide Speed Dials b gt To use a personal speed dial Pick up the handset or if you are using an NBX Business Telephone you can press the Speaker button Press the Feature button plus the 3 digit personal speed dial code for the number that you want to call or scroll to Personal Speed Dials on the display panel press SlIct scroll to the number that you want to dial and press SIct again If you dial a speed dial code that has no number assigned to it the display panel shows the message No number stored The administrator can set up to 100 system wide speed dials using ID numbers 700 through 799 for numbers that are dialed frequently by many internal users You can view the system wide speed dial list through the NBX NetSet utility or you can view and dial from it using the telephone display panel You can ask the administrator to map a system wide speed dial ID number to one of the Access buttons on your telephone See Special Case One Touch Speed Dials next To use a system wide speed dial Pick up the handset or if you are using an NBX Business Telephone you can press the Speaker button Press the Feature button plus the 3 digit system wide speed dial ID code for the number that you want to call or scroll to System Speed Dials on the display panel press Slct scroll to the number that you want to dial and press Slct again If you dial a speed dial code that has n
37. System Appearance button The light beside each System Appearance button indicates the status See Table 8 Table 8 Status Indicator Lights for System Appearance Buttons If the light is The line is Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold 34 CHAPTER 4 NBX 3101 AND 3101SP BASIC TELEPHONES e e e e NBX 2101 BAsic TELEPHONE This chapter describes the buttons controls and features that are specific to the NBX 2101 Basic Telephone It covers these topics a Telephone Buttons and Controls m Programmable Access Buttons m Status Icons For a description of the features on the NBX 3102 Business Telephone see Chapter 2 For a description of the features on the NBX 1102 2102 and 2102 IR Business Telephones see Chapter 3 For a description of the features on the NBX 3101 and 3101SP Basic Telephones see Chapter 4 For how these features work on an analog telephone that is connected to the NBX system click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility 36 CHAPTER 5 NBX 2101 BASIC TELEPHONE Telephone Buttons Figure 7 shows the buttons and controls on the NBX 2101 Basic and Controls Telephone Figure 7 NBX 2101 Basic Telephone June 29 10 34 am Extension 108 12 11 10 9 The NBX 2101 Basic Telephone has these feature
38. Telephone receives infrared signals from a hand held device that runs the Palm operating system You can use your hand held device to call numbers in its directory and to perform standard telephone operations such as Forward Redial and Transfer Install the Palm Dialer software available on the NBX Resource Pack CD on your hand held device See your administrator for details GETTING MORE FROM YOUR 9 TELEPHONE SYSTEM ooh ey e t co This chapter covers these topics a Listening to Your Messages in Your E mail or Browser Account Billing Codes Caller ID a Call Pickup a Hunt Groups and Calling Groups a Call Park a Paging a Dialing a Call to a Remote Office a Bridged Extensions a Delayed Ringing a Using Pulse Dialing a Additional Applications Security Note Several of the features described in this chapter include D configuring a telephone line to appear on more than one NBX Business Telephone For any of these features if one person is using a telephone line no one else can listen in on that same line from a different telephone If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of the instructions in this chapter T For help on accessing NBX features from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility For how to set up your NBX NetSet password the first time see Cha
39. This chapter covers these topics a Connecting the Telephone a Installing the 3102 Telephone Label Plate a Attaching and Adjusting the 3101 3102 3105 Support Bracket a Attaching and Adjusting the 1102 2101 2102 Support Bracket a Moving Your Telephone Swapping Telephones Cleaning Your Telephone a Troubleshooting Problems Connecting the Although the connector layout varies between telephones all NBX Telephone telephones and attendant consoles use these symbols to identify the connectors Power connection for an AC power adapter The adapter is an optional component on NBX 3101 and 3102 Telephones and the 3105 Attendant Console Network connection Connects the device to the network NBX 3101 and 3102 Telephones and the 3105 Attendant Console as well as older NBX telephones that include PE in the part number can accept a powered Ethernet cable that conforms to the Power over Ethernet IEEE 802 3af standard NBX Attendant Console to the network Handset connector Headset connector NBX 3102 only E Switch port for connecting a computer or other network device such as an 110 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE a ut WN gt Figure 14 shows underside of the NBX 3102 Business Telephone Connection details for each type of NBX device are listed on the packing sheet that is shipped with the device Figure 14 Underside of the NBX 3102 Business Telephone 123 4
40. UR TELEPHONE Attempt Method Notice Behavior 2 through5as Pager a You receive a pager call for each voice message 2through5 as VoiceMail You receive a telephone call for each voice message Follow the prompts to log in and listen to messages or log in to the NBX NetSet utility a If you specify Pager or VoiceMail for the first attempt Attempt Method Effect 1 Pageror You receive a telephone call or pager call for Voice Mail only the first new voice message and then you configure attempt 2 through 5as E mail a You receive an e mail notice for only the first new voice mail message The e mail notice contains no information about the voice message like time of receipt and number that called and no WAV file attachment 2through5as Pager a You receive a pager call for only the first new voice message 2 through 5as Voice Mail m You receive a telephone call for only the first new voice message First new message means the first voice mail message that arrived at your mailbox since the last time that you logged in to your voice mailbox through a telephone OR through the NBX NetSet utility Logging in restarts the cycle Resetting the Off Site Notification Cycle When you log in to your voice mailbox and hang up or log out regardless of whether you listen to or delete messages you start the off site notification cycle again You will be notified about the next message that comes into your voic
41. X NetSet utility Changing Your Password gt Security Tips You use the same 4 digit to 10 digit password to log in to the NBX NetSet utility and to access your NBX voice mail You can change this password with your telephone using the NBX voice prompts or a feature code or through the NBX NetSet utility To set up your password for the first time see Table 4 and NBX NetSet Utility in Chapter 1 Table 4 also describes how to change your password If you forget your password the administrator can set it to be your extension number Then follow the instructions in Table 4 in Chapter 1 to change it to a more secure password Also see Security Tips next If your NBX system uses a messaging system other than NBX Messaging a Use the feature code method described in Table 4 in Chapter 1 to set and change the NBX NetSet password a 3Com recommends that you use the same password for your voice messaging system and for the NBX NetSet utility a Change your password often a Do not use passwords that can easily identify you such as your phone extension or birth date a Avoid simple passwords such as 1234 or 0000 a Use numbers only do not use or as part of your password m Longer passwords are more secure You can use up to 10 digits for your password a Never tell your password to anyone 42 CHAPTER 6 NBX MESSAGING Changing Your Name Announcement and Personal Greeting Your n
42. adset See Setting the Volume in Chapter 7 Mute button Enables you to prevent callers from hearing what you are saying during a telephone call Press the Mute button to turn off the teleohone s microphone when you are using the handset or when your telephone is in speaker phone mode To turn off the Mute feature press the Mute button again 26 CHAPTER 3 NBX 1102 14 15 16 17 18 19 2102 AND 2102 IR BUSINESS TELEPHONES Infrared Port 2102 IR only Receives infrared signals from a hand held device running the Palm Operating System See Palm Integration in Chapter 8 Hands Free button Allows you to answer internal intercom calls without picking up the handset To activate this feature press the Hands Free button before calls come in to your telephone When this feature is enabled the indicator is lit When you receive an internal call your telephone sounds a tone and activates the speaker phone An external call a call from outside your NBX system rings to your telephone as usual Telephone key pad MSG Message button Accesses your voice mail messages through the NBX Messaging system See Listening to NBX Messages in Chapter 6 The status light beside this button acts as a message waiting indicator you have one or more messages in your voice mailbox FWD MAIL Forward to Voice Mail button Directs all incoming calls to your voice mail or to wherever you have spe
43. alizing your telephone Chapter 8 Enhanced system features Chapter 9 The Attendant Console and Complement Attendant Software Chapter 10 Telephone maintenance and troubleshooting information Appendix A References to all topics in this book Index ABOUT THIS GUIDE Conventions Table 2 Common Terms Term Table 2 defines some commonly used words and phrases in this guide Definition Auto Attendant Administrator The set of voice prompts that answers incoming calls and describes actions that a caller or user can take to access individual services The person who is responsible for maintaining your 3Com Networked Telephony Solution Receptionist The person who answers the majority of incoming telephone calls In some business environments this person may be a switchboard operator User A person who has a single NBX Business Telephone an NBX Basic Telephone or an analog telephone connected to the NBX system through an ATC card or the single port ATA device Table 3 lists conventions that are used throughout this guide Table 3 Icons Icon Type Description gt Information note Information that describes important features or instructions Caution AN Information that alerts you to potential loss of data or potential damage to an application system device or network Warning A Information that alerts you to potential personal injury Documentation 11
44. all to that user Table 14 describes the main elements of the Complement Attendant Software screens Table 14 Elements of the Complement Attendant Screens Field Purpose Display Panel Displays Caller ID information name and extension number the status of a call and the duration of the call The number of calls displayed depends on the number of access lines that you have specified in your general settings Find Phone Display Provides the extension number and name of the person selected in the directory Clear Button Cancels previous criteria Extension Tab Sorts the data in the directory by listing the extension numbers in ascending order First Tab Sorts the list of users in alphabetical order by first name Last Tab Sorts the list of users in alphabetical order by last name Department Tab Sorts the directory by the user department Hidden Tab Hides entries in the NBX directory that you do not want to appear on other tabs such as conference room phones Quick Tab Provides access to frequently used entries in the directory Managing Calls Complement Attendant Software 107 Table 15 describes Complement Attendant Software buttons and the keyboard shortcuts to functions on the Action menu Table 15 Attendant Software Buttons and Keyboard Shortcuts Keyboard Button Purpose Shortcut Answer Answers an incoming call Alt A Dial Dials a selected nu
45. alls appear on the CAS computer screen you must handle them using the mouse and the CAS software features 102 CHAPTER 10 NBX 3105 AND 1105 ATTENDANT CONSOLES NBX Attendant Console Access Buttons Feature Buttons The NBX 3105 and 1105 Attendant Consoles each have 50 Access buttons and 4 preprogrammed Feature buttons Although the design of the two Attendant Consoles is different the buttons work the same way In effect the Attendant Console is an extension of the NBX Business Telephone or NBX Basic Telephone to which it is associated See Figure 12 for NBX 3105 Attendant Console buttons and controls and Figure 13 for NBX 1105 Attendant Console buttons and controls The 50 Access buttons on an NBX Attendant Console can each have two sets of assignments 1 through 50 and 51 through 100 To toggle between the two sets of assignments you press the Shift button Your administrator can assign features to each Access button Possible features include a Status of internal telephone extensions busy available a Status of external telephone lines a Speed dials for a User extensions Pager numbers a Cellular telephone numbers a Message Waiting Indicators MWI for Group mailboxes Phantom or personal mailboxes m Time of Day Service Modes See your administrator for details m Status of Hunt Group and Calling Group lines The four Feature buttons are preprogrammed for the most common features needed by a reception
46. ame announcement tells callers that they have reached your voice mailbox Your personal greeting lets callers know important information about you for instance that you are on vacation available at another number or unavailable for a specified amount of time Change your personal greeting often to ensure that callers hear up to date information If appropriate you may also want to change the greeting for an extension that is a greeting only mailbox so that callers do not attempt to leave messages See Greeting Only Mailbox later in this chapter To change your name announcement or personal greeting Log in to your mailbox at your telephone or remotely 2 Press 9 for Mailbox Options and then press 1 3 To review or change your name announcement press 1 and follow the gt Listening to NBX Messages gt prompts To review or change your personal greeting press 2 and follow the prompts If you forget your password the administrator can set it to be your extension number Then follow the instructions in Table 4 in Chapter 1 to change it to a more secure password Also see Security Tips earlier in this chapter You can listen to your NBX voice mail messages from your NBX Telephone from any touch tone telephone or by logging in to the NBX NetSet utility After you listen to messages you can save or delete them to clear them from the New Messages queue For how to set up your NBX NetSet pass
47. ammable Access Buttons and Status Lights for System Appearance Buttons later in this chapter Speaker button 3101SP only Enables you to use the speaker phone feature Press the button before you dial the call when your telephone is ringing or while a call is in progress To turn the speaker off and resume the conversation pick up the handset The NBX 3101SP Basic Telephone includes a microphone and supports speaker phone operation The NBX 3101 Basic Telephone does not support speaker phone operation and it does not have a button Telephone key pad Volume down Lowers the volume of the ringer the speaker or the handset See Setting the Volume in Chapter 7 32 CHAPTER 4 NBX 3101 AND 3101SP BASIC TELEPHONES 13 14 15 16 Mute button Enables you to prevent callers from hearing what you are saying during a telephone call although you can still hear them Press the button to turn off the telephone s mouthpiece when you are using the handset or the microphone 3101SP only when your telephone is in speaker phone mode To turn off the Mute feature press the button again The indicator lamp is lit when the Mute feature is enabled Volume up Raises the volume of the ringer the speaker or the 4 handset See Setting the Volume in Chapter 7 Speaker Handset Supports wide band audio Programmable Access Buttons Figure 6 displays the Access buttons on the NBX 3101 and
48. as you are given a telephone and extension number you need to set up a password and record your name announcement and personal greeting This chapter covers these topics a Setting Up Your Password and Voice Mail for the First Time a NBX NetSet Utility a Quick Reference Guides For how to access NBX features from an analog telephone set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility The procedure by which you set up your password and voice mailbox for the first time depends on a The kind of telephone that you have a The kind of voice messaging system on your NBX system Ask your administrator what kind of voice messaging is active on your system Table 4 describes how to set up your first password For details on tones and codes on analog telephones see the NBX Feature Codes Guide in the NBX NetSet utility 14 CHAPTER 1 GETTING STARTED Table 4 Setting Your NBX NetSet and NBX Messaging Password Feature NBX Business Phones NBX Basic Phones Analog Telephones Password Set Initially If your system uses NBX Msg button 1102 Msg button 2101 or 500 and follow the Messaging follow the NBX voice 2102 2102 IR or w 1 button 3101 and voice prompts prompts to set your NBX password button 3102 and follow 3101SP and follow the which is the same for NBX NetSet the voice prompts voice prompts and voice messaging OR use the NBX NetSet utility described next
49. at setting is enabled every time that you press the Transfer button the current call is transferred as soon as you dial the extension without waiting for you to announce the call In a blind transfer you transfer the call without notifying the recipient While on a call press the Transfer button The system places the caller on hold and selects a new line 2 Dial the number to which you want to transfer the call 3 As soon as you hear a full ring press the Transfer button and hang up If you press the Transfer button too soon after you dial the number the transfer may not occur Direct Mail Transfer You can transfer a call directly into another user s voice mailbox The call does not ring on that user s telephone Calls transferred to a user s mailbox by means of Direct Mail Transfer are always directed into that user s voice mailbox even if the recipient has specified a different call coverage point Establishing a Conference Call On an NBX Business Telephone While you are on a call press the Access button assigned to Direct Mail Transfer Dial the extension of the person to whose voice mailbox you want to transfer the call Hang up the handset On an NBX Basic Telephone While you are on a call press the Feature button and 441 Dial the voice mail extension of the person to whose voice mailbox you want to transfer the call Hang up the handset You can establish a Conference Call with up to
50. at that site Figure 10 Using Unique Extensions to Dial Remote Offices 1 NBX System in Chicago Extensions 1000 1999 2 Wide Area Network WAN 3 NBX System in Atlanta Extensions 2000 2999 4 NBX System in Dallas Extensions 3000 3999 96 CHAPTER 9 GETTING MORE FROM YOUR TELEPHONE SYSTEM Using Site Codes If some users have overlapping telephone extensions your administrator can configure your telephone system to use site codes for you to dial people at remote offices Your administrator chooses the site codes for your system In this example you dial a site code first followed by the extension at the site For example as shown in Figure 11 to call someone in Atlanta a user in Chicago dials the site code 62 and then the appropriate extension 1000 through 3999 To reach a user in Dallas a user in Chicago dials 63 and then the appropriate extension 1000 through 3999 The site code prevents conflicts between the remote extension number and a duplicated extension number at the local site Chicago Figure 11 Using Site Codes to Dial Remote Offices 1 NBX System in Chicago Extensions 1000 3999 Site Code 61 2 Wide Area Network WAN 3 NBX System in Atlanta Extensions 1000 3999 Site Code 62 4 NBX System in Dallas Extensions 1000 3999 Site Code 63 Bridged Extensions 97 Bridged Extensions gt With a bridged extension buttons and status lights on one telephone are associated with buttons and s
51. be set up for Greeting Only Mailbox Log in to NBX NetSet gt NBX Messaging and clear the Greeting Only Mailbox checkbox When I park a call the You have selected a Call Park extension that is already display panel shows Park in use Try another Call Park extension Your xtn in use and the call administrator can add additional Call Park Extensions returns to my telephone For details see Call Park in Chapter 9 117 Troubleshooting Problems Table 16 Possible Problems continued Possible Problem Suggested Solutions When dial 9 or 8 to access an outside line the display panel shows All Ports Busy No outside lines are available Try again in a few minutes After call another user in my organization hear a tone but no ringing On my NBX Business Telephone all incoming internal calls come over my speaker phone The other user may have the Hands Free Active on Intercom feature enabled Begin speaking after you hear the tone For details see Telephone Buttons and Controls in Chapter 2 or Chapter 3 You have the Hands Free Active on Intercom feature enabled For details see Telephone Buttons and Controls in Chapter 2 or Chapter 3 When I try to access the NBX NetSet utility do not get a response after type the NBX system s IP address and press Enter Ask your administrator to verify the IP address that you typed into your web browser
52. ble Access buttons on the NBX 3102 Business Telephone To view or change the current features on your teleohone s buttons button mappings click the Shortcut to One Touch Speed Dials icon below any NBX NetSet utility screen Click the Help button for instructions Figure 2 3102 Access Buttons 7 O O 16 6 0O O 15 5 O O 14 4 0O O 13 3 O O 12 2 O O 11 1 O O 10 1 O O 9 O O 8 Access buttons have these default settings which your administrator can change In most circumstances your administrator designates these three system appearance buttons as lines for incoming and outgoing calls Personal Speed Dial 1 See Speed Dials in Chapter 8 Personal Speed Dial 2 Personal Speed Dial 3 Call Park button Allows you to place a call in a holding pattern so that it can be retrieved from any other telephone on the system See Call Park in Chapter 9 Transfer to Voice Mail button Sends a call directly to another user s voice mailbox See Direct Mail Transfer in Chapter 9 Feature button Allows you to access features that are not directly assigned to an Access button on your telephone See the NBX Feature Codes Guide in the NBX NetSet utility for a list of features and codes and how to use them Release button Disconnects calls Useful when you use a telephone headset See Using a Headset in Chapter 8 22 CHAPTER 2
53. calls 60 Release button 1102 2102 and 2102 IR Business Telephones 27 3102 Business Telephone 21 releasing calls with headset 82 relocating telephones 115 remote notification 75 remote offices calling 95 replying to voice mail messages 46 ringer tone choosing 70 volume 67 ringing delayed 97 Do Not Disturb 78 RJ 11 jack caution avoiding use with NBX telephones 110 RJ 45 jack caution using instead of RJ11 110 Q Quick Reference sheets 16 R receptionist and the Attendant Console 102 S scroll buttons 1102 2102 and 2102 IR Business Telephones 25 2101 Basic Telephone 37 3101 and 3101SP Basic Telephones 31 3102 Business Telephone 19 security passwords 41 preventing unauthorized outbound calls 79 telephone line on multiple telephones 85 wall mount bracket 1102 2102 2102 IR 115 sending messages 48 shared telephone lines bridged extensions 97 delayed ringing 97 hunt groups 89 Shift button 1105 Attendant Console 104 3105 Attendant Console 103 simultaneous paging 94 site codes 96 soft buttons 1102 2102 and 2102 IR Business Telephones 24 2101 Basic Telephone 37 3101 and 3101SP Basic Telephones 30 3102 Business Telephone 18 software Complement Attendant CAS 106 sound volume 1102 2102 and 2102 IR Business Telephone 25 2101 Basic Telephone 37 3101 and 3101SP Basic Telephones 31 3102 Business Telephone 20 Speaker button 1102 2102 and 2102 IR Business Telephones 25 3101SP Basic Telephone 31 3102
54. cified in NetSet gt User Information gt Call Forward after one ring See Forwarding Incoming Calls to Your Call Coverage Point in Chapter 6 Handset Programmable Access Buttons 27 Programmable Access Buttons Figure 4 displays the 18 programmable Access buttons The One Touch Speed Dials screen in the NBX NetSet utility shows your telephone s current button mappings Figure 4 Access Buttons on NBX 1102 2102 and 2102 IR Telephones ir 8 Access buttons have these default settings which your administrator can change O O O O 1 oC 7 2 O 3 O 4 O Q 5 D 6 O O O Feature button Allows you to access features that are not directly assigned to an Access button on your telephone See the NBX Feature Codes Guide in the NBX NetSet utility for a list of features and codes Direct Mail Transfer button Sends a call directly to another user s voice mailbox See Direct Mail Transfer in Chapter 9 Call Park button Allows you to place a call in a holding pattern so that it can be retrieved from any other telephone on the system See Call Park in Chapter 9 Flash button analog line only Toggles the current call to another call if the line has the Call Waiting service from your local telephone company or enables call transfer if the line has the Call Transfer service 5 Unassigned This button has no default assigned function 6 Release button Disco
55. ctions gt Using a Headset 83 For all telephones other than the NBX 3102 Business Telephone follow these instructions You may need to modify some of these instructions for some headsets or amplifiers See the instructions that come with your equipment To prepare a headset for all calls Insert the cord for the headset amplifier into the handset cord receptacle on the underside of the telephone 2 Insert the cord for the telephone handset into the headset amplifier 3 Put on the headset 4 Pick up the telephone handset and set it on your desk To prepare a headset so that you can choose either the handset or the headset for each call Insert the cord for the headset amplifier into the handset cord receptacle on the underside of the telephone Insert both the headset cord and the handset cord into the headset amplifier For headset calls Lift the handset off the telephone and leave it off Use the headset microphone and earphones Even when the headset is plugged into the amplifier you must remove the handset from the cradle to use the headset For handset calls Press the button on the headset amplifier that turns the headset off pick up the handset and speak into it To manage calls when you are using the headset Put the headset on When a call comes in m If the handset is on hook pick it up set it on your desk and begin to speak a If the handset is off hook press the System Appearance button beside th
56. e m Slct Select a Back returns you to the next higher level in the menu a Exit leaves the display panel menus Message Waiting Indicator MWI When lit indicates that you have one or more new voice mail messages in your voice mailbox Also this indicator flashes when your telephone rings Telephone Buttons and Controls 19 Display panel Displays telephone status messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox You can also use it to view these items a Logs of your recent missed answered and dialed calls a A directory of people s names in your organization m Personal speed dial numbers a System wide speed dial numbers Scroll buttons Up Down Left Right Allow you to scroll through the items in the telephone display panel See Using the NBX Telephone Display Panel in Chapter 7 The left and right buttons are reserved for future use 5 Program button Reserved for future use 6 Programmable Access buttons Allow you and your administrator to assign features to specific buttons See Programmable Access Buttons and Status Lights for System Appearance Buttons later in this chapter Microphone located on the side of the telephone Activated when the telephone is in speaker phone mode that is after you press the Speaker button or the Hands Free button For best results keep the area around the micr
57. e agreement included with the product as a separate document in the hardcopy documentation or on the removable media in a directory file named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com NBX the 3Com logo and SuperStack are registered trademarks of 3Com Corporation NBX NetSet and pcXset are trademarks of 3Com Corporation Adobe is a trad
58. e press that button When you finish speaking hang up the handset or if you are using the Speaker press the Speaker or the button again to end the call On an NBX Business Telephone m Pick up the handset and press Redial to dial the most recent number that you called OR a Use the Call Logs to redial a recently missed answered or dialed call On an NBX Basic Telephone a Pick up the handset and then press the Feature button 401 to dial the most recent number that you dialed OR a Use the Call Logs on the display panel to redial a recently missed answered or dialed call Setting Your Call Coverage Point Calls that come in directly to your extension go to the call coverage point that you specify in the NBX NetSet utility Calls that come to your telephone through hunt groups and calling groups follow the call coverage path that your administrator sets up for the group See Hunt Groups and Calling Groups in Chapter 9 Use this feature to specify a How many times you want your telephone to ring before the system forwards unanswered calls a Your call coverage point which is where you want your calls to go when you do not answer To change the number of rings or the call coverage point Log in to NBX NetSet gt User Information gt Call Forward 2 Select your choice for the Number of rings before forwarding a call 3 Select a call coverage point a f you select Forward Call to Phone Number
59. e NBX system sends you an e mail message for each voice mail message that you receive The voice message may be attached to the e mail message as a WAV file See the tables in Notice Behaviors later in this section You can listen to the messages using your PC sound device a USB headset or a sound card with either speakers or headphones If you delete the e mail notice with its attached WAV file after you listen i gt to the message you delete only the copy The original voice mail message remains in your NBX voice mailbox You must log in to the NBX voice mail system by telephone or through the NBX NetSet utility to delete your messages 6 From the Interval drop down list box select the number of minutes that you want the system to wait after each attempt before it moves to the next attempt The best time interval depends on the Attempt method that you choose For instance allow sufficient time after a Pager notification for the usual delay at your pager supplier 7 Click Apply 8 Repeat steps 4 through 7 to set up additional attempts if you want 10 Off Site Notification 77 The cycle of notice behaviors differs depending on the method that you select for the first attempt See Notice Behaviors at the end of this section You do not need to configure every Attempt row When you have configured all of the Attempt rows that you want click OK The NBX Messaging tab appears Test your off site notifica
60. e flashing light To end a call when you are using a headset a Onan NBX Business Telephone press the Release button depress the hook switch or hang up the handset a Onan NBX Basic Telephone or an analog telephone hang up the handset or press the Feature button and 111 84 CHAPTER 8 PERSONALIZING YOUR TELEPHONE Returning to the Headset After a Long Delay Certain brands of headsets enter a power saving mode that prevents the telephone from ringing for one or more calls when both of these circumstances are true a The headset amplifier buttons for Mute and On are both set to On a The handset is off the phone for a long time for instance overnight It may take a few minutes for your headset to return from the power saving mode to the active mode when calls first come in so your telephone may not ring until the headset has returned to active mode and you may miss a call If you plan to not use the headset for a long time for instance overnight 3Com recommends that you set the mute and headset buttons on the amplifier to Off and hang up the handset on your telephone When you are ready to receive calls again set up the headset for receiving calls Pick up the handset on your telephone and set it on your desk Put on the headset On the amplifier set the headset button to On Palm Integration gt NBX 2102 IR Business Telephone only The infrared port on the front edge of the NBX 2102 IR Business
61. e mailbox Do Not Disturb When the Do Not Disturb feature is enabled calls coming in to your telephone immediately go to the call coverage point that you set in the NBX NetSet utility See Setting Your Call Coverage Point in Chapter 7 You can ask your administrator to map the Do Not Disturb feature to an available Access button on your NBX Telephone or you can use the Feature Code to enable and disable the feature gt Preventing Unauthorized Use of Your Telephone 79 When your telephone is in Do Not Disturb mode a Your telephone does not ring when it receives an incoming call If you use an NBX Business Telephone or an NBX Attendant Console the associated status light does flash when a call arrives a You can use the telephone to dial outgoing calls You can use the telephone to dial internal and external pages m An NBX Business Telephone does not broadcast incoming paging messages over the speaker a f your telephone is part of a call pickup group no other telephone in the pickup group can retrieve a call that comes directly in to your telephone The incoming call goes immediately to the call coverage point voice mail auto attendant or other extension a f your telephone is part of a hunt group incoming calls to the hunt group ring on your telephone Calls coming in directly to your telephone not directed to the hunt group do not ring on your telephone To prevent every call from ringing you must
62. e plate into the slots on the telephone and then press firmly along the bottom edge of the plate until you feel it snap into place Figure 15 NBX 3102 Label Plate 5 lI ro Doop pa SPEAKER HOLD REDIAL CONFERENCE TRANSFER The articulating support bracket is common to the NBX 3105 Attendant Console the 3101 and 3101SP Basic Telephones and the 3102 Business Telephone Figure 16 shows a 3102 Telephone Figure 16 Attaching the Support Bracket To attach the support bracket 1 snap the bracket into the mounting supports 2 on the bottom of the telephone After you connect the cables to the phone press the cables into the cable management clamps 3 on the stand 112 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE Figure 17 and Figure 18 show the NBX 3102 Telephone The instructions also apply to the 3105 Attendant Console and the 3101 and 3101SP Basic Telephones Figure 17 Adjusting the Support Bracket To adjust the support bracket press to release the lock tab 1 rotate the bracket to the position that you want and then release the lock tab Figure 18 Wall Mounting a 3102 Telephone When you mount a 3101 3101SP or 3102 telephone on a wall attach the support bracket and adjust it so that the bottom of the support bracket rests against the bottom supports on the telephone 1 Attaching and Adjusting the 1102 2101 2102 Support Bracket 113 Attaching and Adjusting the 1102 21
63. eV NBX Telephone Guide 3COM Telephones NBX 3102 Business Telephone NBX 2102 Business Telephone NBX 2102 IR Business Telephone NBX 1102 Business Telephone NBX 3101 Basic Telephone NBX 3101SP Basic Telephone NBX 2101 Basic Telephone Attendant Consoles http www 3com com PhG EN 02 2004 NBX 3105 Attendant Console NBX 1105 Attendant Console NBX Complement Attendant Software 3Com Corporation 350 Campus Drive Marlborough MA 01752 3046 Copyright 2004 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty term or condition of any kind either implied or expressed including but not limited to the implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time If there is any software on removable media described in this documentation it is furnished under a licens
64. ea on the NBX NetSet gt User Information screen A new message has a next to it A forwarded messages has gt Fw next to it To listen to your messages from your computer you must have a way of playing audio files a A USB audio device such as a USB headset and an operating system that supports USB OR a Asound card a third party application such as Windows Media Player and either headphones or speakers Log in to the NBX NetSet utility with your extension and password Select a message in User Information gt Voice Mail Messages Click Listen The third party application downloads the voice message and plays it To delete the message select the message and then click Delete 44 CHAPTER 6 NBX MESSAGING Listening from Your NBX Telephone Listening from Any Internal NBX Telephone Listening from an External Location 1 To listen to your messages from your own NBX Business or Basic Telephone Pick up the handset and press the MSG button 1102 2102 2102 IR and 2101 or the J button 3102 3101 and 3101SP to access the mailbox 2 At the prompt type your password and press 3 See Table 10 for the buttons that you use to manage your messages To listen to your messages from any NBX Telephone other than your own within your NBX system Pick up the handset and press the MSG button 1102 2102 2102 IR and 2101 or the D7 button 3102 3101 and 3101SP 2 Press and dial your extension You h
65. ear your name announcement 3 Dial your password and press 4 See Table 10 for the buttons that you use to manage your messages To listen to your messages from an external telephone If you can dial your telephone extension directly Press during your personal greeting At the prompts enter your extension and password and press a If you call the main telephone number of your organization and The Automated Attendant answers Press during your personal greeting At the prompts enter your extension and password and press The receptionist answers Ask to be transferred to your voice mail Press during your personal greeting At the prompts enter your extension and password and press Listening to NBX Messages 45 Managing Your See Table 10 for the buttons that you use to manage your messages Messages Table 10 Play or repeat a message Save the message Delete the message from your mailbox You cannot retrieve a message after you delete it Reply to the message See Replying to a Message later in this chapter Forward the message See Forwarding a Message later in this chapter Listen to date time and sender information about the message See Information About Your Messages next Back up 5 seconds in the current message Pause the current message for up to 20 seconds Move ahead 5 seconds in the current message Move to the next message Return to
66. el If you hang up the handset without making a call the CLIR NEXT feature remains active and will apply to the next external call that you make If you are unsure about whether CLIR NEXT is active pick up the handset press Feature and 890 and read the status message in the display panel of your telephone Call Pickup Use the Call Pickup feature to answer a call that is ringing on another telephone This feature is best arranged in advance when you and another user know that it would be convenient or necessary to answer calls ringing on that user s telephone You can answer a call that is ringing on another telephone only if you and that user both are members of the same Call Pickup group or if that user is amember of a Call Pickup group that allows nonmember pickup Your administrator configures call pickup groups and can tell you which group you belong to To view the list of Call Pickup groups of which you are a member Log in to NBX NetSet gt User Information gt Call Pickup Select the group number that you want to view from the Group List and click Details to display the list of members of that group Directed Call Pickup on a Specific Telephone Group Call Pickup Hunt Groups and Calling Groups 89 You can answer a call that is ringing on a specific user s telephone Using the feature code Pick up the handset Press the Feature button followed by 455 and the user s extension The call is directed t
67. elephone number to which you want to assign a speed dial button Or change the telephone number in a box that already has a speed dial number Include all of the prefix numbers that you would normally dial such as a 9 or 8 or 1 to access an outside line and if necessary the country code or area code Do not use spaces hyphens commas or other nonnumeric characters In the Description text box type a brief description usually a name that corresponds to the number After you have made all of your changes to the One Touch speed dials click Apply and then click OK If you make a change in this screen the change also appears in the Personal Speed Dials screen See Personal Speed Dials earlier in this chapter 74 CHAPTER 8 PERSONALIZING YOUR TELEPHONE Printing Speed Dial Lists and Labels You may find it useful to have a paper list of personal or system speed dials You can also create paper labels for your telephone To print a list of speed dials Log in to NBX NetSet gt Speed Dials gt Personal or System wide 2 click 3 A list appears with all of the personal or system wide speed dial numbers that are allocated to your telephone Click to print the list You can print labels that identify the numbers and features that are assigned to Access buttons on your telephone using the LabelMaker in the NBX NetSet utility or on the NBX Resource Pack CD To print labels for your telephone Log in to NBX NetSe
68. emark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated Microsoft Windows Windows 2000 and Windows NT are registered trademarks of Microsoft Corporation All other company and product names may be trademarks of the respective companies with which they are associated CONTENTS ABOUT THIS GUIDE How to Use This Guide 9 Conventions 10 Documentation 11 Comments on the Documentation 11 GETTING STARTED Setting Up Your Password and Voice Mail for the First Time 13 NBX NetSet Utility 15 Starting the NBX NetSet Utility 15 Navigation and Shortcut Icons in the NBX NetSet Utility 16 Quick Reference Guides 16 NBX 3102 BUSINESS TELEPHONE Telephone Buttons and Controls 18 Programmable Access Buttons 21 Status Lights for System Appearance Buttons 22 NBX 1102 2102 AND 2102 IR BUSINESS TELEPHONES Telephone Buttons and Controls 24 Programmable Access Buttons 27 Status Lights for System Appearance Buttons 28 NBX 3101 AND 3101SP BASIC TELEPHONES Telephone Buttons and Controls 30 Programmable Access Buttons 32 Status Lights for System Appearance Buttons 33 NBX 2101 BAsic TELEPHONE Telephone Buttons and Controls 36 Programmable Access Buttons 38 Status Icons 38 NBX MESSAGING NBX Messaging Components 40 Important Considerations 40 Changing Your Password 41 Security Tips 41 Changing Your Name Announcement and Personal Greeting 42 Listening to NBX Messages 42 Message Indicators 43 Llste
69. enable Do Not Disturb and also log out of the hunt group To enable and disable Do Not Disturb using the feature code Pick up the handset and press Feature 446 Hang up Your telephone is now in Do Not Disturb mode The display panel on an NBX Telephone shows DO NOT DISTURB To disable Do Not Disturb mode repeat steps 1 and 2 The DO NOT DISTURB message disappears from the display panel To view your current Do Not Disturb setting even if you do not have an NBX Telephone or if you are away from your desk log in to NBX NetSet gt User Information gt Feature Settings Preventing Unauthorized Use of Your Telephone To prevent others from dialing long distance or other unauthorized calls from your telephone permanently ask your administrator to adjust the call permissions schedule for your extension or you can adjust it temporarily with the Telephone Locking feature 80 CHAPTER 8 PERSONALIZING YOUR TELEPHONE Telephone Locking 1 gt Call Permissions To enable and disable the Locking feature using the feature code Pick up the handset and press the Feature button 432 The display panel on an NBX telephone prompts you to enter your password Enter your password and hang up Your telephone is now locked The display panel shows the Lock icon and displays only the directory and system wide speed dials To turn off this feature repeat steps 1 and 2 The Lock icon disappears and your call logs and personal
70. ephone can be fitted with an optional security wall mount bracket that ensures that the device cannot be removed by unauthorized persons For how to order this bracket consult your 3Com NBX Voice Authorized Partner Read and follow the instructions that come with the bracket Opening the 3105 Attendant Console Label Cover For instructions on how to create and print labels see Attendant Console Labels on page 48 Figure 22 3105 Attendant Console Label Cover Tabs After you print the labels and then cut them out remove the plastic cover from the Attendant Console by pulling up on the two tabs at the top of the Attendant Console until the top of the cover pops off Moving Your Telephone Swapping Telephones All NBX Telephones have the Automatic Telephone Relocation feature Each telephone has a unique address You can move your telephone to another location connect it to any Ethernet jack on the LAN and still maintain all of your personalized features speed dials and extension number Because your extension number and personal settings are associated with your physical telephone only your administrator can move phone extension settings from one telephone to another 116 APPENDIX A TELEPHONE INSTALLATION AND MAINTENANCE Cleaning Your Always unplug your telephone from the power source and from the Telephone network before you clean it Use a soft cloth dampened with mild detergent
71. er feature allows you to send that call from your telephone to any other internal line or if your call permissions allow to an outside line To view your permissions log in to NBX NetSet gt User Information gt Call Permissions Your administrator can change your call permissions 64 CHAPTER 7 STANDARD FEATURES Announced Screened Transfer gt Blind Transfer 1 Before you complete a transfer you can announce to the recipient that you are transferring a call The recipient can then decide whether to take the call To announce a transfer While on a call press the Transfer button The system places the caller on hold and selects a new line 2 Dial the extension number to which you want to transfer the call 3 When the recipient answers announce the call a f the recipient wants to take the call press Transfer again to complete the transfer and hang up the handset m If you are on an NBX Business Telephone or a 3101 or 3101SP Basic Telephone and the recipient does not want to take the call retrieve it by pressing the Access button on which the call originated a If you are on an NBX 2101 Basic Telephone and the recipient does not want to take the call press and release the hook switch to disconnect the attempted transfer and then retrieve the original call by pressing Call Toggle Your administrator can disable Announced Transfers by enabling the One Button Transfer feature for the entire NBX system When th
72. es a caller on hold See Putting a Call on Hold in Chapter 7 Transfer button factory default setting Sends the currently active call to another telephone See Programmable Access Buttons later in this chapter Call Toggle button factory default setting Similar to a Hold button enables you to switch between two calls See Programmable Access Buttons later in this chapter Feature button factory default setting See Programmable Access Buttons later in this chapter 38 CHAPTER 5 NBX 2101 BASIC TELEPHONE Programmable Access Buttons The NBX 2101 Basic Telephone has three programmable Access buttons The factory default settings for these buttons are from left to right a Feature Allows you to access features that are not directly assigned to an Access button on your telephone See the NBX Feature Codes Guide in the NBX NetSet utility for a list of features and codes and how to use them a Call Toggle Available only on the NBX 2101 Basic Telephone Use this button to manage two telephone calls at the same time See Answering a Call in Chapter 7 a Transfer Sends the currently active call to another telephone See Transferring a Call in Chapter 7 Your administrator can program these buttons for other commonly used functions However changing the settings for the Feature or Call Toggle buttons greatly reduces your ability to use some of the NBX system
73. ess Telephone 19 conference calls adding parties 65 dropping last party 66 introduction 65 connecting a headset 3102 Business Telephone 20 82 other telephones 83 connecting telephones caution RJ 45 versus RJ 11 jacks 110 electrical power 109 conventions typographical 10 creating voice mail messages 48 D delayed ringing 97 dial tone troubleshooting an NBX Telephone 116 dialing calls other methods 59 redial 60 release with headset 82 switching from pulse to tone 98 Direct Mail Transfer button 1102 2102 2102 IR Business Telephones 27 1105 Attendant Console 104 3102 Business Telephone 21 3105 Attendant Console 103 direct mail transfer overview 64 directed call pickup 89 display panel 1102 2102 2102 IR Business Telephones 24 2101 Basic Telephone 36 3101 and 3101SP Basic Telephones 31 3102 Business Telephone 19 call logs user directory and speed dial lists 57 icons 2101 Basic Telephone 38 Do Not Disturb feature 78 dual tone multi frequency DTMF dialing 98 dynamic hunt groups 90 91 E electrical shock avoiding 116 e mail getting voice mail messages in 52 notification of voice mail messages 75 external paging 94 external telephone calls dialing 59 F Feature button 1102 2102 and 2102 IR Business Telephone 27 2101 Basic Telephone 37 3101 and 3101SP Basic Telephones 33 3102 Business Telephone 21 Feature Codes Guide in NBX NetSet utility 13 feature settings CLIR All 88 Do Not Disturb 79 80 Forward
74. features Status Icons Your NBX 2101 Basic Telephone allows you to use two telephone lines at the same time On the display panel the behavior of the telephone icon next to the number 1 for Line 1 on the first row or 2 for Line 2 on the second row indicates the status of the lines See Table 9 Table 9 Status Indicator Behavior for the Telephone Icons in the Display Panel If the telephone icon is The line is Not displayed Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold e e Peer NBX MESSAGING This chapter describes the NBX Networked Telephony Solutions voice messaging features It covers these topics NBX Messaging Components Changing Your Password Changing Your Name Announcement and Personal Greeting Listening to NBX Messages Replying to a Message Forwarding a Message Creating and Sending a Message Creating Personal Voice Mail Group Lists Marking a Message as Private or Urgent Forwarding Incoming Calls to Your Call Coverage Point Other Ways to Manage Your Voice Mail Messages Other Kinds of Mailboxes 40 CHAPTER 6 NBX MESSAGING NBX Messaging Components gt Important Considerations A key component of the NBX Networked Telephony Solutions is the NBX Messaging system which includes voice mail off site notification and several administrative features Voice mail allows callers to leave voice messages in yo
75. hange the ringer tone Verify that your computer has a sound device a USB headset or a sound card with either headphones of speakers 2 Log in to NBX NetSet gt Ringer Tones 3 Click each of the nine Sample Ringer Tone buttons to hear the choices 4 From the Ringer Tone Setting pull down list select the number of the tone that you want Click Apply Speed Dials This section describes the types of speed dials personal speed dials and system wide speed dials plus the special case for NBX Business Telephones called One Touch speed dials It also describes how you can print a list of speed dials and a set of labels for your telephone showing which of your buttons are mapped to features and speed dial numbers Although 3101 and 3101SP Basic Telephones each have two Access buttons that can be made available by your administrator for One Touch Personal Speed Dials Speed Dials 71 speed dial numbers these buttons are mapped by default as a Feature button and a Transfer button You can create a list of up to 99 personal speed dials using ID numbers 601 through 699 for any telephone on the NBX system These speed dials are available only from the telephone for which they were created You create view and print your personal speed dial list using the NBX NetSet utility You can view and dial a personal speed dial number using the telephone display panel of any NBX Telephone Your first personal speed dial numbers appear
76. he NBX 2101 Basic Telephone s display panel during these calls Use the telephone display panel of your NBX Telephone to dial a number a Call Logs Logs of the most recent calls to and from your telephone Missed Calls Answered Calls Dialed Calls m Directory A list of the users on your system and their extensions a Personal Speed Dials A list of personal speed dial numbers that you have set in NBX NetSet gt Speed Dials a System wide Speed Dials A list of the system wide speed dial numbers set by your administrator You can print and view these numbers in NBX NetSet gt System Speed Dials 58 CHAPTER 7 STANDARD FEATURES Tips on Using the Lists To access the display panel lists Pick up the handset Press the up or down scroll key to the right of the display On NBX Business Telephones or 3101 and 3101SP Basic Telephones you can press a scroll key and select a number to dial without picking up the handset Note however that the 3101 Basic Telephone does not support speaker phone operation With the 3101 you must use the handset to speak to the person on the call Use the scroll keys to move through the lists When you see the list that you want to use press the button under Slct Select Use the scroll keys to move to the name or number that you want to call Verify that the cursor is at the entry you want and press the button under SIct To move back to the previous menu press the button u
77. he NBX NetSet utility navigation 16 shortcuts 16 icons display panel locked telephone 80 status on 2101 Basic Telephone 38 incoming calls answering 56 calling groups 90 forwarding directly to another user s mailbox 64 hunt groups 90 on a 2101 Basic Telephone 56 transferring 63 indicators of voice mail messages off site notification 75 on your phone 43 infrared port 26 installing telephones 109 intercom Hands Free button 1102 2102 and 2102 IR Business Telephones 26 Hands Free button 3102 Business Telephone 20 internal paging 94 internal caller ID 87 internal calls dialing 59 internal paging 94 J jack Ethernet 70 L Label cover tabs 3105 Attendant Console 103 LabelMaker Windows Desktop shortcut 75 LabelMakers for Attendant Consoles 105 for telephones 74 labels Attendant Console creating 105 length of voice messages 40 lights status 1102 2012 and 2102 IR Business Telephone 28 3101 and 3101SP Basic Telephones 33 3102 Business Telephone 22 listening to messages from an analog telephone 43 from an NBX telephone 42 from remote telephones 44 lists modifying personal voice mail group lists 50 personal voice mail group lists 49 locking your telephone blocking unauthorized calls 80 off site notification restriction 77 logs on NBX telephone display panel answered calls 57 dialed calls 57 missed calls 57 long distance calls preventing 79 M mailboxes greeting only 52 group 53 phantom 53 setting u
78. herwise handle all messages that are directed to the group mailbox Your administrator can assign map a Message Waiting Indicator for the group mailbox to an Access button on the NBX Business Teleohone of each group member The light next to the mapped button indicates when the group mailbox has messages in it Any group member can press the button to retrieve messages from the group mailbox 54 CHAPTER 6 NBX MESSAGING STANDARD FEATURES e e ee This chapter describes standard features of the NBX Business and Basic Telephones It covers these topics a Answering a Cal a Using the NBX Telephone Display Panel a More Ways to Dial a Call a Setting Your Call Coverage Point a Putting a Call on Hold a Transferring a Call a Direct Mail Transfer a Establishing a Conference Call a Setting the Volume For help on accessing NBX features from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of the instructions in this chapter vy 56 CHAPTER 7 STANDARD FEATURES Answering a Call Caller ID Answering a Second Call 1 To answer an incoming call pick up the handset Or if you are using an NBX Business Telephone you can press the Speaker button If you are using an NBX 3101SP Basic Telephone you can press a Speaker The di
79. ication to the group m to return to the previous menu OR hang up Marking a Message as Private or Urgent 51 Marking a Message as Private or Urgent When you compose a voice message you can select Private or Urgent from the delivery options If you do not select a delivery option your message is sent as a Normal message a Private Messages The recipient cannot forward the message to others a Urgent Messages Places the message at the beginning of the recipient s message queue Urgent messages are heard first Follow the steps in Replying to a Message Forwarding a Message or Creating and Sending a Message earlier in this chapter 2 In step 4 of those instructions press 9 3 To mark the message Urgent press 1 To mark the message Private press 2 To send the marked message press 1 or listen to the prompts for other choices Forwarding Incoming Calls to Your Call Coverage Point You can configure your NBX Telephone so that all incoming calls go directly to your call coverage point which may be your voice mailbox the Auto Attendant or receptionist or a different telephone number When a call comes in the telephone rings once which gives you the chance to answer the call and then sends the call to your call coverage point On an NBX 3102 Business Telephone Press the lt 7 Forward to Mail button The indicator light turns on To turn off Forward to Mail press the but
80. ich you made the call 82 CHAPTER 8 PERSONALIZING YOUR TELEPHONE Using a Headset With the NBX 3102 Business Telephone You can use a headset that has a microphone with any telephone on an NBX system a For how to use a typical headset and amplifier with telephones other than the 3102 Business Telephone see General Headset Instructions later in this section a For how to connect and use a headset with the 3102 Business Telephone read the next section The NBX 3102 Business Telephone has a headset jack located on the underside of the telephone on the left side To prepare the headset for all calls on the 3102 Business Telephone Plug the headset connector into the headset jack on the underside of the telephone See Figure 1 in Chapter 2 for the location of the jack Press the Headset button By default this button is the Access button just below the 4 Program button at the top right corner of the telephone Verify that the indicator light beside the Headset button turns on To answer a call when you are using the headset Put the headset on When a call comes in press the System Appearance button beside the flashing light You are connected to the call The handset can be either on hook or off hook To end a call when you are using the headset press the Release button on the telephone By default the Release button is located at the bottom of the right column of Access buttons General Headset Instru
81. iction CLIR on the NBX system If this feature is enabled system wide you can choose to restrict calls a For all external outbound calls that you dial OR a For only the next single external outbound call that you dial Your administrator can configure your system so that CLIR is always active in which case you cannot change the CLIR settings on your telephone to override this option CLIR for All External Calls To enable CLIR All for all calls from your telephone Pick up the handset and press the Feature button and 889 The display panel on your NBX Telephone shows CLIR ALL on Dial the number that you want to call The NBX system does not send caller ID information on this call or any future calls until you disable this feature 88 CHAPTER 9 GETTING MORE FROM YOUR TELEPHONE SYSTEM To disable CLIR All Pick up the handset Press the Feature button and 889 again CLIR ALL off appears briefly in the display panel and then disappears when you hang up the handset To view your current CLIR All setting log in to NBX NetSet gt User Information gt Feature Settings CLIR for Next External Call Only To enable CLIR for only the next call from your telephone Pick up the handset Press the Feature button and 890 The telephone display panel shows CLIR NEXT on Dial the number that you want to call 4 When you disconnect the call the CLIR feature is no longer in effect CLIR NEXT on disappears from the display pan
82. ide below any screen in the NBX NetSet utility For how to set up your NBX NetSet password for the first time see Chapter 1 If your system uses a Messaging application other than NBX Messaging use the documentation for your messaging application instead of these instructions 70 CHAPTER 8 PERSONALIZING YOUR TELEPHONE Guidelines About Features on NBX Telephones If your telephone does not have a button programmed for Feature ask your administrator to program one Because your administrator determines whether some of the features that are described in this chapter are available for your telephone or for the entire system some of these features may not be available to you m The settings on your telephone including your extension personal settings and system settings remain the same even when you move your telephone from one Ethernet jack to another as long as both Ethernet connections are part of the same LAN a Because your extension and personal settings are associated with your telephone you cannot switch your telephone with another user s telephone without first having your administrator reassociate your profile with the other telephone Ringer Tones To help you to distinguish the ring tone of your NBX Business Telephone or NBX Basic Telephone from the sound of other phones use the NBX NetSet utility to select one of nine ringing tones You can also choose Silent Ring to disable audible ringing To c
83. int a Listen to and delete your voice messages from your computer as an alternative to managing calls on your telephone a View your call permissions certain current feature settings and the internal user directory to call other users on your system a Log into and out of one or all hunt groups and calling groups of which your telephone is a member See Chapter 7 Chapter 8 and Chapter 9 for discussions about the standard and enhanced features that you can monitor and change in the NBX NetSet utility See Chapter 6 for voice messaging features If your NBX system uses a messaging application other than NBX Messaging off site notification and other voice messaging features are available through your messaging application See the application s documentation rather than using this Guide To use the NBX NetSet utility you need a computer that is connected to your local area network LAN and that has a web browser You do not need Internet access To start the NBX NetSet utility Ask your administrator for the IP web address for your NBX system In the web browser on your computer Microsoft Internet Explorer version 5 5 or later is optimal enter the IP address in the Address field and then press Enter on your keyboard The NBX NetSet login screen appears You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the Feature Code sequence See Table 4
84. ions 113 Wall Mount Position 114 Security Wall Mount Bracket 115 Opening the 3105 Attendant Console Label Cover 115 Moving Your Telephone 115 Swapping Telephones 115 Cleaning Your Telephone 116 Troubleshooting Problems 116 INDEX VW ABOUT THIS GUIDE This guide is intended for anyone using NBX Telephones NBX Attendant Consoles or the NBX Complement Attendant Software It includes information about using the NBX Voice Mail system and the NBX NetSet administration utility for personal telephone settings If the information in the release notes readme pdf on the NBX Resource Pack CD differs from the information in this guide follow the instructions in the release notes Analog telephones connected through the Analog Terminal Card or the Analog Terminal Adapter can use most of the features described in this book See the NBX Feature Codes Guide in the NBX NetSet utility How to Use This Guide Table 1 shows where to look for specific information in this guide Table 1 Where to Find Information If you are looking for information about Turn to How to get started with your new telephone Chapter The NBX 3102 Business Telephone Chapter 2 The NBX 1102 2102 and 2102 IR Business Telephones Chapter3 The NBX 3101 and 3101SP Basic Telephones Chapter 4 The NBX 2101 Basic Telephone i Chapter5 NBX Voice Messaging features Chapter 6 Using standard telephone features o Chapter Person
85. ist Transfer Transfer to Voicemail Park and Hold The Shift button does not affect the operation of the Feature buttons Your administrator can change the features assigned to each button using the NBX NetSet utility Figure 12 and the text that follows it describe the features on the NBX 3105 Attendant Console Figure 13 and the text that follows it describe the NBX 1105 Attendant Console NBX Attendant Console 103 Figure 12 NBX 3105 Attendant Console 5 COCOO0C00O0 COCOO0C000O COCO0O0C000O COCO0O0000 COCOO0C00O0 COCOO0C000 NORA 8 Hold button Places a caller on hold See Putting a Call on Hold in Chapter 7 Transfer button Enables you to send a call to another telephone See Transferring a Call in Chapter 7 Direct Mail Transfer button Allows you to send a caller directly to another user s voice mailbox or phantom mailbox See Direct Mail Transfer in Chapter 7 Call Park button Places a call in a holding pattern so that it can be retrieved from any other telephone on the system See Call Park in Chapter 9 Labels You can print labels for your Attendant Console using the LabelMaker utility in the NBX NetSet utility or on the NBX Resource Pack CD See Attendant Console Labels next Label cover tabs Allow you to unsnap the plastic cover to insert labels Access buttons
86. l is not answered within 5 minutes default after it is parked it rings again at the original telephone Your administrator can modify the length of this waiting period To park a call While you are on a call press the Feature button and 444 or press the Access button assigned to Call Park Dial a Call Park extension from the list shown in Table 12 or the list of extensions at your location If you select a Call Park extension that is already in use the display panel on your NBX Telephone displays Park Cancelled and the call rings back to your telephone Try another Call Park extension 94 CHAPTER 9 GETTING MORE FROM YOUR TELEPHONE SYSTEM 3 To notify another user about the parked call a From NBX Business Telephones or 3101 and 3101SP Basic Telephones select an Access button that is assigned for placing telephone calls and dial the user s extension or use the paging feature See Paging next for details b From an NBX 2101 Basic Telephone press the hook switch When you hear the dial tone dial the user s extension or use the paging feature See Paging next for details To retrieve a parked call Pick up the handset of any telephone on the system 2 Dial the Call Park extension that was assigned to the call Paging Depending on your location and equipment you can broadcast a message in one of three ways as described in Table 13 1 Pick up the handset Dial the paging extension as shown in Table 13
87. lls without picking up the handset To activate this feature press the button before calls come in to your telephone When the feature is enabled the indicator is lit When you receive an internal call your telephone sounds a tone and activates the speaker phone An external call a call from outside your NBX system rings to your telephone as usual Headset connector Located on the underside of the telephone this RJ 11 connector enables you to plug in a headset so that you can listen to calls and have your hands free See Using a Headset in Chapter 8 To enable the use of a connected headset press the Headset button by default button 16 at the top of the right column of buttons Volume down Lowers the volume of the ringer the speaker the handset or the headset See Setting the Volume in Chapter 7 Mute button Enables you to prevent callers from hearing what you are saying during a telephone call although you can still hear them Press the button to turn off the telephone s microphone when you are using the handset or headset or when your telephone is in speaker phone mode To turn off the Mute feature press the button again Volume up Raises the volume of the ringer the speaker the handset 1 or the headset See Setting the Volume in Chapter 7 Handset Programmable Access Buttons 21 Programmable Access Buttons um F amp F W N Figure 2 shows the 18 programma
88. ls 31 Display panel Displays telephone status messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox You can also use it to view these items a Logs of your recent missed answered and dialed calls a A directory of people s names in your organization m Personal speed dial numbers a System wide speed dial numbers Scroll buttons Up Down Left Right Center Allow you to scroll through the items in the telephone display panel See Using the NBX Telephone Display Panel in Chapter 7 The left right and center buttons are reserved for future use Message button Accesses your voice mail messages through the NBX Messaging system See Listening to NBX Messages in Chapter 6 Hold button Places a caller on hold See Putting a Call on Hold in Chapter 7 Label area for Access buttons You can use the NBX NetSet utility to create a new label if you change any button mappings Microphone 3101SP only Activated when the telephone is in speaker phone mode that is after you press the speaker button For best results keep the area around the microphone free of obstructions To minimize the effects of background noise the microphone is directional it performs best when you are directly in front of the telephone Programmable Access buttons Allow you and your administrator to assign features to specific buttons See Progr
89. mber to place an outgoing call Alt D Park Places a call in a holding pattern so that itcan Alt K be retrieved from another telephone on the system UnPark Releases a caller from a holding pattern Alt U Release Terminates a call Alt R Hold Places a caller on hold Alt H UnHold Removes a caller from being on hold and returns AIt N to the call Transfer Forwards a call to another telephone Alt T Complete Transfer Completes the transfer of a call Alt M Cancel Transfer Cancels a transfer Alt S Conference Establishes a single call with up to three additional Alt C internal or external parties Complete Completes the conference call Alt P Conference Cancel Conference Cancels the addition of a party to a conference Alt E call To manage incoming calls using the Complement Attendant Software click the buttons at the bottom of the screen as described here Select a sort method by clicking the appropriate tab For example to select a user by last name click the Last tab Click the user s name The user s extension number and name appear in the Find Phone field Click the button for the way that you want to handle the call For example to transfer a call click Transfer To park a call click Park For additional information on using the Complement Attendant Software see the Help system in the software 108 CHAPTER 10 NBX 3105 AND 1105 ATTENDANT CONSOLES TELEPHONE INSTALLATION AND MAINTENANCE gitte
90. nder Back 5 To leave the lists entirely press the button under Exit or press an Access button that is programmed for Release or hang up After you press the up or down scroll key 3102 Business Telephone scroll keys shown if you do not select an item immediately the display alternates between the list gt Call Logs 7 OO Directory rtd and the menu choices Select ie entry Oxo Set Back Exit Lii More Ways to Diala Call 59 In the user directory names appear in alphabetical order by last name The system updates the directory when the administrator adds or removes users gt Lee Man Yee gt Oxo Lee Margaret iid In the user directory to move quickly to the first name that begins with a particular letter you can use the key pad For example press 3 to show the first name that begins with D press 3 twice to move to the first name that begins with E press 3 three times to move to the first name that begins with F Then scroll up or down to the name that you want More a Call Ways to Dial An Internal Call An External Call 1 1 This section describes other standard dialing features For information on dialing from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility To dial an internal call Pick up the handset or on NBX Business Telephones press the Speaker button On a 3101SP Basic Telephones you can
91. ning from Your Computer 43 LIstening from Your NBX Telephone 44 Listening from Any Internal NBX Telephone 44 Listening from an External Location 44 Managing Your Messages 45 Information About Your Messages 45 Replying toa Message 46 Forwarding a Message 47 Creating and Sending a Message 48 Creating Personal Voice Mail Group Lists 49 Modifying or Deleting Groups 50 Marking a Message as Private or Urgent 51 Forwarding Incoming Calls to Your Call Coverage Point 51 Other Ways to Manage Your Voice Mail Messages 52 Other Kinds of Mailboxes 52 Greeting Only Mailbox 52 Phantom Mailbox 53 Group Mailbox 53 STANDARD FEATURES Answering a Call 56 CallerID 56 Answering a Second Call 56 Using the NBX Telephone Display Panel 57 Tips on Using the Lists 58 More Ways to Dial a Call 59 An Internal Call 59 An External Call 59 Redialing a Call 60 Setting Your Call Coverage Point 60 Putting a Call on Hold 61 Dialing Another Call 61 More Than One Call 62 Transferring a Call 63 Announced Screened Transfer 64 Blind Transfer 64 Direct Mail Transfer 64 Establishing a Conference Call 65 Disconnecting the Last Person That You Called 66 More About Conference Calls 66 Setting the Volume 67 PERSONALIZING YOUR TELEPHONE Guidelines About Features on NBX Telephones 70 Ringer Tones 70 Speed Dials 70 Personal Speed Dials 71 System wide Speed Dials 72 Special Case One Touch Speed Dials 73 Printing Speed Dial Lists and Labels 74 Off Site Notification
92. nnects calls Useful when you use a telephone headset See Using a Headset in Chapter 8 28 CHAPTER 3 NBX 1102 2102 AND 2102 IR BUSINESS TELEPHONES 7 Typically you can use these nine buttons for personal speed dial settings although the administrator can map them to other features See Speed Dials in Chapter 8 8 In most circumstances your administrator designates these three system appearance buttons as lines for incoming and outgoing calls Status Lights for An Access button that is set up for incoming and outgoing calls is called a System Appearance System Appearance button The light beside each System Appearance Buttons button indicates the status See Table 7 Table 7 Status Indicator Lights for System Appearance Buttons If the light is The line is Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold e e ecee NBX 3101 AND 3101SP BASIC TELEPHONES This chapter describes the buttons controls and features on the NBX 3101 and 3101SP Basic Telephones The chapter covers these topics a Telephone Buttons and Controls Programmable Access Buttons m Status Lights for System Appearance Buttons For a description of the features on the NBX 3102 Business Telephone see Chapter 2 For a description of the features on the NBX 1102 2102 and 2102 IR Business Telephones see Chapter 3 For a description of the features on the NBX 2
93. not use NBX Messaging not use NBX Messaging not use NBX Messaging sequence to change your password oh Feature Feature for the NBX NetSet utility 3Com 434 434 Feature Entry Tone recommends that you use the same i current password current password 434 password for the NBX NetSet utility Feature Entry Tone and your voice messaging application y new password new password current password For all voice messaging systems repeat your new repeat your new Feature Entry Tone a If you forget your password the password password new password administrator can reset it to your extension Then use this code for Feature Entry Tone applications other than NBX Messaging or the NBX voice prompts to change it repeat your new password Confirmation Tone NBX NetSet Utility gt Starting the NBX NetSet Utility gt The NBX NetSet administration utility has two interfaces a Administrator Your administrator logs in with a special password and uses the NBX NetSet utility to manage and configure system wide telephone settings and many of the settings for your telephone a User As a telephone user you log in to the NBX NetSet utility with your own system ID your extension and password to a View and change your telephone s personal settings such as speed dials ringer tone and specify where you want your calls to go when you cannot answer them your call coverage po
94. o number assigned to it the display panel on your telephone shows the message No number stored Special Case One Touch Speed Dials gt Speed Dials 73 NBX Business Telephones only In most circumstances your administrator designates 3 Access buttons as extension lines to manage incoming and outgoing telephone calls NBX 3102 Business Telephone See item 1 in Figure 2 in Chapter 2 a NBX 1102 2102 and 2102 IR Business Telephones See item 8 in Figure 4 in Chapter 3 Although 3101 and 3101SP Basic Telephones each have two Access buttons that can be made available by your administrator for One Touch speed dial numbers these buttons are mapped by default as a Feature button and a Transfer button Any of the remaining buttons that the administrator has not mapped to a feature or system wide speed dial is available for a One Touch speed dial Use either the One Touch or the Personal speed dial screen to assign or change the One Touch speed dial numbers on your telephone If you make a change in one screen it appears in the other screen See n Personal Speed Dials or follow these steps for the One Touch screen To add or change a One Touch speed dial on an available Access button Log in to NBX NetSet gt Speed Dials gt One Touch Any box that has an asterisk in the right margin is available for a personal or system wide speed dial In any of the asterisked text boxes under Number type the t
95. o your telephone Using One Touch Pickup NBX Business Telephones only Pick up the handset Press the Access button that your administrator has assigned to Directed Pickup Dial the extension number of the telephone that is ringing You can answer a call that is ringing on a group member s telephone Using the feature code Pick up the handset Press the Feature button followed by 456 and the group number The call is directed to your telephone Using One Touch Pickup NBX Business Telephones only Pick up the handset Press the Access button that your administrator has assigned to Call Pickup Dial the group number Hunt Groups and Calling Groups Your administrator can establish informal call centers so that incoming calls can be directed to several telephones that have been associated into hunt groups or calling groups Calls that come in to your telephone a Through your extension go to the call coverage point that you have set up a Through hunt groups and calling groups follow the call coverage path set up by the administrator for that group 90 CHAPTER 9 GETTING MORE FROM YOUR TELEPHONE SYSTEM Hunt Groups Incoming calls ring to one member of the hunt group If that member s telephone is in use or if that member does not answer the call the system hunts for another member of the group until the call is answered or is forwarded to the group call coverage point For example if there a
96. on programmed for Conference Drop Press the Feature button and 431 The system returns you to the others who are in the conference call a To place your part of a conference call on hold press the Hold button 3102 1102 2102 2102 IR 2101 or button 3101 3101SP The other parties can talk among themselves but they cannot hear you Music on hold does not play when a conference call is on hold Setting the Volume 67 To transfer a conference call to another telephone press the Transfer button Dial the number to which you want to transfer the call announce to the recipient optionally that you are transferring a conference call and then press the Transfer button again All of the conferenced parties are transferred except yourself Your ability to drop the last person that you added to the conference is transferred to the person who accepts the transfer Setting the Volume On any NBX Telephone use the Volume Control buttons to raise or lower one of these volumes Ring Volume To raise or lower the volume of the ring press the up or down Volume Control button repeatedly while your telephone is ringing until the volume is at the level that you prefer To read how ringer volume is different from ringer tone see Ringer Tones in Chapter 8 Handset Volume To raise or lower the volume of the dial tone or the sound that you hear when you are using the handset pick up the handset and then press the up or down Vol
97. on to appear on both a manager s telephone and the assistant s telephone that is it is a bridged extension The administrator has also enabled the Delayed Ringing feature on the manager s telephone and has specified 4 rings a typical setting 98 CHAPTER 9 GETTING MORE FROM YOUR TELEPHONE SYSTEM When a call comes in to the manager on that extension the assistant s telephone rings 4 times before the call audibly rings on the manager s telephone Even during the first silent rings the line s status light on the manager s telephone flashes allowing the manager to answer the call if required Using Pulse Dialing gt Using a Feature Code Using a Mapped Button Using a Personal Speed Dial 1 2 In some locations analog telephone users must dial telephone calls using pulse dialing instead of tone dialing also called Dual Tone Multi Frequency or DTMF dialing Your administrator must configure the Analog Line Card ports for pulse dialing Examples a Some of your telephone lines are provided by a telephone company that supports only pulse dialing while other lines are provided by a different telephone company that supports DTMF dialing a Your organization s telephone service provider offers low cost pulse dialing only service a In some situations you must switch to DTMF dialing during a call For example if your call is answered by an automated attendant that requires that you enter information from y
98. ophone free of obstructions 8 Label area for Access buttons 10 11 12 13 14 15 Telephone key pad Hold button Places a caller on hold See Putting a Call on Hold in Chapter 7 Transfer button Sends the currently active call to another telephone See Transferring a Call in Chapter 7 Conference button Establishes a single call with up to three additional internal parties external parties or both See Establishing a Conference Call in Chapter 7 Redial button Redials the last telephone number or extension that you called See Redialing a Call in Chapter 7 Speaker button Enables you to use the speaker phone feature Press the Speaker button before you dial the call when your telephone is ringing or while a call is in progress To turn the speaker phone off and resume the conversation pick up the handset Forward to Voice Mail button Directs all incoming calls after one ring to your voice mail or to wherever you have specified in NBX NetSet 20 CHAPTER 2 NBX 3102 BUSINESS TELEPHONE 16 17 18 19 20 21 22 gt User Information gt Call Forward See Forwarding Incoming Calls to Your Call Coverage Point in Chapter 6 Message button Accesses your voice mail messages through the NBX Messaging system See Listening to NBX Messages in Chapter 6 Hands Free button Allows you to answer internal intercom ca
99. our telephone keypad you must typically enter the information using DTMF dialing To change from pulse dialing to DTMF during a call Press the Feature button and 891 Your connection is switched from pulse to tone DTMF for the remainder of the call When you hang up the port you were using on the Analog Line Card reverts to pulse dialing mode Your administrator can map a button on your telephone so that you can press the button to change from pulse dialing to DTMF during a call When you hang up the port that you were using on the Analog Line Card reverts to pulse dialing mode You can configure a personal speed dial in the NBX NetSet utility to dial a number in pulse dial mode and then to switch to DTMF Use the left angle bracket character lt in the NBX NetSet utility as the command to Additional Applications 99 switch to DTMF mode You can also include the digits that you want the system to dial after it switches to DTMF The system dials any digits after the lt using DTMF tones When you hang up the port that you were using on the Analog Line Card reverts to pulse dialing mode For additional information about programming speed dials see Personal Speed Dials in Chapter 8 Additional Applications These software applications are available on the NBX Resource Pack CD NBX Call Reports NBX TAPI Service Provider NBXTSP NBX Desktop Call Assistant formerly NBX TAPI Dialer Complement Attendant Sof
100. p personal 13 maintenance telephone 109 message waiting indicators 1102 2102 and 2102 IR Business Telephones 26 2101 Basic Telephone 43 3101 and 3101SP Basic Telephones 30 43 3102 Business Telephone 18 43 analog telephones 43 Business Telephone 1102 2102 and 2102 IR 43 for a telephone group 53 messages creating and sending 48 forwarding 47 listening to from a remote location 44 listening from telephone 44 listening NBX NetSet 43 maximum length 40 Message Waiting Indicator for a group 53 private 51 replying to 46 sending 48 urgent 51 Messaging NBX 40 microphone 3101SP Basic Telephone 31 3102 Business Telephone 19 moving telephones 70 115 MSG button 1102 2102 and 2102 IR Business Telephones 26 2101 Basic Telephone 37 3101 and 3101SP Basic Telephones 31 3102 Business Telephone 20 Mute button 1102 2102 and 2102 IR Business Telephones 25 3101 and 3101SP Basic Telephones 32 3102 Business Telephone 20 MWI See message waiting indicators N name announcement changing 42 setting the first time 14 NBX Basic Telephone 35 3101 and 3101SP 29 NBX Business Telephones 3102 17 NBX Messaging 40 NBX NetSet listening to messages 43 NBX NetSet password changing 14 forgotten 14 initial 14 16 overview 41 NBX NetSet utility getting started 15 overview 15 problems with 117 notification off site 75 O off site notification 75 outbound calls dialing 59 speed dials 70 P pager off site notification 75
101. press the a button You hear the dial tone For an internal call if your telephone line appearances are mapped to external lines or if you inadvertently chose an external line select an internal line Use the display panel to find and dial the last name of the person whom you want to call in the user directory find and dial one of the numbers in a speed dial directory or dial the person s 3 digit or 4 digit extension When you are finished hang up the handset or if you are using the Speaker press the Speaker or the button again to end the call 1 For details about placing calls to remote or branch offices see Dialing a Call to a Remote Office in Chapter 9 To dial an external call Pick up the handset or on NBX Business Telephones press the Speaker button On a 3101SP Basic Telephones you can press the a button You hear the Dial Tone If your line appearance is mapped to an internal line dial 9 8 or whatever you need to access an external line If you are using 60 CHAPTER 7 STANDARD FEATURES Redialing a Call an NBX Business Telephone or the 3101SP Basic Telephone and one of the Access buttons is configured to access an external line directly press that button Dial the number or use the display panel on an NBX Telephone to scroll to a missed answered or dialed number or a personal or system wide speed dial number If you have programmed one of the One Touch buttons on the NBX Business Telephon
102. pter 1 Vv 86 CHAPTER 9 GETTING MORE FROM YOUR TELEPHONE SYSTEM Listening to Your Messages in Your E mail or Browser You can listen to your voice mail from any computer that allows you to access your e mail Your e mail software application must be IMAP 4 compliant such as Microsoft Outlook See your administrator for assistance with this feature If you configure your first off site notification method to send you an e mail message when you have voice messages the NBX system sends each voice mail message as a sound file attachment to an e mail message To listen to your messages using your computer it must have a sound device such as a USB headset or a sound card with either speakers or headphones When you delete the e mail message that contains the attached voice message you are not deleting the voice message on the NBX system To delete voice messages from the NBX system you must access your voice mailbox through the telephone or the NBX NetSet utility See Off Site Notification in Chapter 8 for a discussion of off site notification behavior Account Billing Codes The Account Codes feature allows your administrator to track calls that are associated with an individual client or account When you answer your telephone or when you dial a call you dial a numeric account code that allows the NBX system to track time spent on the telephone with a client perhaps to be associated with a billable account
103. pter 5 For how these features work on an analog telephone that is connected to the NBX system click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility 24 CHAPTER 3 NBX 1102 2102 AND 2102 IR BUSINESS TELEPHONES Telephone Buttons Figure 3 shows the buttons and controls on the NBX 1102 2102 and and Controls 2102 IR Business Telephones Figure 3 NBX Business Telephone 2102 IR Shown ed 3com June 29 10 34 am Extension 108 O O o D 2 0 000 OO bbbb5Sbhhhh4 CONFERENCE SPEAKER REDIAL 141312 11 10 9 8 76 1 Display panel Displays telephone status messages Caller ID information if enabled and the number of messages that you have in your voice mail mailbox You can also use it to view these items m Logs of your recent missed answered and dialed calls a A directory of people s names in your organization m Personal speed dial numbers a System wide speed dial numbers 2 Soft buttons Allow you to select items that are displayed in the telephone display panel See Using the NBX Telephone Display Panel in Chapter 7 10 11 12 13 Telephone Buttons and Controls 25 The soft buttons from left to right are m Slct Select a Back returns you to the next higher level in the menu a Exit leaves the display panel menus Scroll buttons Up Down Allow you to scroll through
104. re no available members of the hunt group the call might be forwarded to a group mailbox or to the receptionist Figure 8 shows the path of a call coming into a hunt group Figure 8 Sample Hunt Group Configuration Incoming Telephone Call Telephone 1 Telephone 2 Telephone 3 uu A WN Group Voice Mailbox Hunt groups can be static or dynamic a If you are in a static hunt group you are always part of that group along with the other group members a If you are in a dynamic hunt group you must log in to the group to be part of it To log in to a dynamic hunt group using your NBX Telephone Pick up the handset Press the Feature button followed by the feature code for the hunt group Your administrator can tell you which feature code to use Hunt Groups and Calling Groups 91 Dial the hunt group password Your administrator can tell you which password to use Press To log out of a dynamic hunt group using your NBX Telephone Pick up the handset Press the Feature button followed by the feature code for the hunt group Your administrator can tell you which feature code to use Dial the hunt group password Your administrator can tell you which password to use Hang up the telephone Your administrator can configure a hunt group to an Access button on an NBX Business Telephone To log in to or to log out of the hunt group press the specified Access button The indicator next to the button lights to show
105. ridged extensions 97 broadcasting announcements 94 buttons 1102 2102 2102 IR Business Telephones 24 1105 Attendant Console 104 2101 Basic Telephone 36 3101 3101SP Basic Telephones 30 3102 Business Telephone 18 3105 Attendant Console 103 C call centers 89 call coverage point 60 call forward call coverage point 60 problems with 117 call logs on telephone display panel 57 call park default extensions 93 introduction 93 retrieving a parked call 94 Call Park button 1102 2102 2102 IR Business Telephones 27 1105 Attendant Console 105 3102 Business Telephone 21 3105 Attendant Console 103 call permissions applying yours to another telephone 81 introduction 80 call pickup directed 89 group 89 introduction 88 problem 117 call toggle button 2101 Basic Telephone 37 call toggle on 2101 Basic Telephone managing incoming calls 56 Call Transfer service analog lines 27 Call Waiting service analog lines 27 caller ID identity restriction 87 restricting on outbound calls 87 calling groups overview 89 sample configuration 92 Calling Line Identity Restriction CLIR 87 CAS see Complement Attendant Software CAS 106 Class of Service CoS override 81 cleaning telephones 116 CLIR 87 codes account and billing 86 NBX Feature Codes Guide 9 Complement Attendant Software CAS computer screens and tabs 106 features 106 introduction 101 keyboard shortcuts 107 Conference button 1102 2102 2102 IR Business Telephones 25 3102 Busin
106. s 1 Handset 2 Hook switch under the handset Pressing and releasing the hook switch gives you a dial tone This feature is used with Call Park See Call Park in Chapter 9 3 Display panel Displays telephone status messages see Table 9 Caller ID Locked Telephone and other feature information if enabled and the number of messages in your voice mail mailbox You can also use it to view these items a Logs of your recent missed answered and dialed calls a A directory of people s names in your organization Telephone Buttons and Controls 37 m Personal speed dial numbers a System wide speed dial numbers Soft buttons Allow you to select items that are displayed in the telephone display panel See More Ways to Dial a Call in Chapter 7 The buttons from left to right are a Slct Select a Back returns you to the next higher level in the menu a Exit leaves the display panel menus Scroll buttons Allow you to scroll through the items in the telephone display panel See Using the NBX Telephone Display Panel in Chapter 7 MSG Message button Accesses your voice mail messages through the NBX Messaging system See Listening to NBX Messages in Chapter 6 7 Telephone key pad 8 Volume control buttons Raise or lower the volume of the ringer the 10 11 12 handset or the headset See Setting the Volume in Chapter 7 4 Hold button Plac
107. s 48 forwarding 47 greeting only mailbox 52 group mailboxes 53 indicators 43 initializing 13 listening remotely 44 listening to messages 42 maximum message length 40 password security tips 41 personal group lists creating and modifying 50 private messages 51 problems with 116 replying to 46 retrieving from a remote location 44 sending 48 setting up 13 urgent messages 51 volume control buttons 1102 2102 and 2102 IR Business Telephone 25 2101 Basic Telephone 37 3101 and 3101SP Basic Telephones 31 3102 Business Telephone 20 volume settings handset 67 headset 67 ringer tone 67 speaker 67 W Wait for NCP message 118 wall mount bracket 114 Windows Desktop shortcut for LabelMaker 75
108. splay panel on your NBX Telephone shows the name and extension of an internal caller For an external caller if your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast the display panel shows the external caller s name and telephone number An unanswered call on any telephone on the NBX system is forwarded to the call coverage point that you specify in NBX NetSet gt User Information gt Call Forward To specify the number of times that your telephone rings before the call is forwarded or to specify where you want the call to go see Setting Your Call Coverage Point later in this chapter On NBX Business Telephones or 3101 and 3101SP Basic Telephones when a new call arrives while you are on a call Press Hold 3102 1102 2102 2102 IR or 3101 3101SP to put the current call on hold 2 Press the Access button for the line on which the new call is arriving 3 To return to the earlier call hang up the new call or put it on hold or transfer it and then press the Access button for the original call On the NBX 2101 Basic Telephone use Table 11 to manage the two lines Table 11 Managing Multiple Calls on the NBX 2101 Basic Telephone Line A Line B How to Manage New Calls Active call Ringing To answer the incoming call press Call Toggle If you do not answer the system sends the second call to your call coverage point
109. t gt Speed Dials gt Telephone Labels Save the file to your choice of location on your PC and then open the file a Locate the file labels exe using one of these methods a Open Windows Explorer and navigate to the file a Double click My Computer and navigate to the file Depending on your operating system click Start gt Find gt Files or Folders or Start gt Search gt For Files or Folders and type the name of the file labels exe in the appropriate text box b Double click the file icon to start the LabelMaker program 2 Find the page in the LabelMaker that has labels for your telephone 3 Edit the label template by clicking any of the label text boxes to highlight the existing text and then typing new text Press Tab to move to the next text field in the label 5 Click the Print button at the top of the LabelMaker screen to open the Print dialog Be sure to specify which page you want to print Typically the default is to print all pages 6 Click Print 7 Cut out the labels and put them in the label holders of your NBX Telephone or your Attendant Console Off Site Notification 75 8 To save the edited LabelMaker click the Save button at the top of the b gt LabelMaker screen Or you can click File gt Save As to save the LabelMaker to a new location To reuse your saved LabelMaker you must run the file that you saved to your computer If you download the Labe Maker from the NBX NetSet utility again
110. t answer the attempt to conference that party is cancelled You cannot establish a conference call with an NBX user s voice mailbox Repeat steps 2 and 3 to conference in a fourth party a On NBX Business Telephones you can activate speaker phone operation during the conference call by pressing the Speaker button On a 3101SP Basic Telephone you can press the button to activate speaker phone operation a You can turn off the microphone or the mouthpiece on the handset by pressing the Mute button 1102 2102 2102 IR or button 3102 3101 3101SP The other parties cannot hear you but you can hear them E a For details about the Speaker and Mute features see Telephone Buttons and Controls in Chapter 2 for the 3102 Business Telephone Telephone Buttons and Controls in Chapter 3 for the 1102 2102 n and 2102 IR Business Telephones or Telephone Buttons and Controls in Chapter 4 for the 3101 and 3101SP Basic Telephones Use the Conference Drop feature to disconnect the last person that you add to a conference call This feature is helpful if when you add a party your call is answered by someone else a Only the person who added the last caller to the conference call can drop that caller a Your administrator can configure any Access button on an NBX Business Telephone or the Attendant Console to be a Conference Drop button On an NBX 2101 Basic Telephone or a telephone that does not have a butt
111. tatus lights on another telephone On the primary telephone you can perform all operations such as dialing telephone calls placing calls on hold forwarding calls and so on On the secondary telephone you can answer calls that are made to the primary telephone s extension but you cannot make calls using the buttons that are associated with the primary telephone The administrator can create bridged extensions on m Any NBX Business Telephone or NBX 3101 or 3101SP Basic Telephone m An NBX 2101 Basic Telephone if an NBX Attendant Console is associated with it The administrator creates the bridged extension on the Attendant Console Example If an assistant s job is to answer a manager s telephone calls the administrator can map the manager s extension on the assistant s telephone The manager s telephone is the primary telephone and the assistant s telephone is the secondary telephone Your administrator can map a primary teleohone s extension to one or more secondary telephones Delayed Ringing gt NBX Business Telephone and Attendant Console only The Delayed Ringing feature prevents a call on a shared line from ringing on a specific telephone until the incoming call rings on another telephone for a specified number of times A shared line can be a bridged extension or an incoming analog telephone line that is mapped to more than one telephone Example The administrator programs maps a telephone extensi
112. that you are logged in On the NBX Basic Telephone the display panel shows the message IN To log in to a dynamic hunt group using the NBX NetSet utility Log in to the NBX NetSet utility and click the Hunt Groups button 2 Select the hunt group to which you want to log in 3 Click Log In and then click Close If you log in to a dynamic hunt group and do not answer a call when it rings on your telephone the system may log you out of the group depending on how the administrator has configured the group To log out of a dynamic hunt group using the NBX NetSet utility Log in to the NBX NetSet utility and click the Hunt Groups button 2 Select the hunt group from which you want to log out 3 Click Log Out and then click Close To log in to all hunt groups of which you are a member Log in to the NBX NetSet utility and click the Hunt Groups button Click the Login all button 92 CHAPTER 9 GETTING MORE FROM YOUR TELEPHONE SYSTEM Calling Groups Group Membership To log out of all hunt groups of which you are a member Log in to the NBX NetSet utility and click the Hunt Groups button Click the Logout all button One type of hunt group is the Calling Group Calling groups allow an incoming call to ring simultaneously on all telephones in a group for example a customer service group To log in to or out of a calling group follow the steps in Hunt Groups and Calling Groups earlier in this chapter Figure 9 shows the
113. the group list a 2 to cancel creating the group a to return to the previous menu OR hang up 50 CHAPTER 6 NBX MESSAGING Modifying or You can review your voice mail groups add members or delete a group Deleting Groups To review or modify a voice mail group 1 Log in to your mailbox at your telephone or remotely 2 Dial 9 for Mailbox Options 3 Dial 3 for Group Lists 4 Press 1 3 or 4 UW Review your list of groups abo W Create a group der Y Delete a group Jhi 4 Add or delete group members See step 5 Return to the main menu 5 To add members to a group or delete members from one press 4 a To add one or more members to the group dial one of these destination numbers plus a The internal extension or mailbox number of the recipient a A One Touch not available on NBX Basic Telephones personal or 1 system wide speed dial number See Speed Dials in Chapter 8 a A site code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site code digits and e the extension digits on the other system For valid site codes for your organization see your administrator b To delete one or more members from the group dial the destination number that you want to delete and then press 1 6 When you have added or deleted all of the destination numbers press m 1 to save the modified group list m 2 to cancel this modif
114. the items in the telephone display panel See Using the NBX Telephone Display Panel in Chapter 7 Program button Reserved for future use Programmable Access buttons and label area Allow you and your administrator to assign features to specific buttons See Programmable Access Buttons and Status Lights for System Appearance Buttons later in this chapter Programmable Access and label area Allow you and your administrator to assign features to specific buttons See Programmable Access Buttons later in this chapter Hold button Places a caller on hold See Putting a Call on Hold in Chapter 7 Transfer button Sends the currently active call to another telephone See Transferring a Call in Chapter 7 Conference button Establishes a single call with up to three additional internal parties external parties or both See Establishing a Conference Call in Chapter 7 Redial button Redials the last telephone number or extension that you called See Redialing a Call in Chapter 7 Speaker button Enables you to use the speaker phone feature Press the Speaker button before you dial the call when your telephone is ringing or while a call is in progress To turn the speaker phone off and resume the conversation pick up the handset Volume up and down buttons Raises and lowers the volume of the ringer the speaker the handset or the he
115. then press OR if you choose not to record a comment press when you hear the tone Optionally press one of these buttons OR proceed to step 5 2 Re record your introductory comment ter 3 Listen to your introductory comment om Mark the message Private or Urgent See Marking a QQ Message as Private or Urgent later in this chapter W Cancel your message 5 When you are ready to forward the message press 1 6 Dial one of these destination numbers plus a The internal extension or mailbox number of the recipient a A One Touch not available on NBX Basic Telephones personal or system wide speed dial number See Speed Dials in Chapter 8 n m A personal voice mail group list number See Creating Personal Voice Mail Group Lists later in this chapter m A site code plus extension to send to a user on another NBX system in your organization Example neee or neeee where n one or more site code digits and e the extension digits on the other system For valid site codes in your organization see your administrator To forward the message to several recipients dial each destination number followed by 8 After the last destination number and its press Your message is sent Follow the prompts to delete or save the message that you just forwarded 48 CHAPTER 6 NBX MESSAGING Creating and To create and send a message directly without actually making a call Sending a
116. tion settings by leaving yourself a voice mail message Additional Notes a You can use the same notification method for all five attempts or any combination of methods m If your voice mailbox is full and someone tries to leave you a voice mail message the NBX system does not send you an e mail notification a When you activate the Telephone Locking feature on your telephone the NBX system sends you off site notification messages only if the notification number for example your pager number is a toll free telephone number See Telephone Locking later in this chapter Notice Behaviors These tables explain how the cycle of notice behaviors depends on the method that you select for the first attempt See the definitions as well as Resetting the Off Site Notification Cycle on the next page a If you specify EMail for the first attempt Attempt Method Notice Behavior 1 E mail a You receive an e mail notice for each voice message a Each e mail notice contains information about the voice message like time of receipt and the number that called and the voice message is attached as a WAV file and then you configure attempt 2 through 5 as E mail a You receive an additional e mail notice for each voice message a The second e mail notice contains no information about the voice message like time of receipt and the number that called and no WAV file attachment 78 CHAPTER 8 PERSONALIZING YO
117. ton again The light turns off On an NBX 1102 2102 or 2102 IR Business Telephone Press the FWD MAIL Forward to Mail button The indicator light turns on To turn off Forward to Mail press the button again The light turns off On an NBX 2101 3101 or 3101SP Basic Telephone Pick up the handset 2 Press the Feature button and 440 FWD appears in the display panel 3 To turn off Forward to Mail pick up the handset and press the Feature button and 440 again FWD disappears from the display panel 52 CHAPTER 6 NBX MESSAGING To prevent the telephone from ringing even once use the Do Not Disturb feature See Do Not Disturb in Chapter 8 To view your current Forward Calls to Mail setting log in to NBX NetSet gt User Information gt Feature Settings Other Ways to Manage Your Voice Mail Messages You can listen to and in some configurations delete your voice messages from within an e mail application or a messaging application using your a Internet browser For details see Listening to Your Messages in Your E mail or Browser in Chapter 9 Other Kinds of Mailboxes Greeting Only Mailbox The NBX system allows you for the greeting only mailbox or the administrator for phantom or group mailboxes to set up mailboxes for special situations as described in this section When you designate your mailbox as a greeting only mailbox callers hear your personal greeting but they cannot lea
118. tware Palm Dialer pcXset Soft Telephone NBX Media Driver This application has been tested with Window XP Home Edition and Windows XP Professional Edition 100 CHAPTER 9 GETTING MORE FROM YOUR TELEPHONE SYSTEM 1 0 e e E d NBX 3105 AND 1105 ATTENDANT CONSOLES NBX Attendant Consoles and the NBX Complement Attendant Software CAS application enable a receptionist to handle high call volumes efficiently Although receptionists are the primary users of the Attendant Console and CAS the two can also be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers This chapter covers these features m NBX Attendant Console A device that works along with NBX Telephones to increase call handling capability In many offices the Attendant Console is used by a receptionist or switchboard operator who is referred to in this guide as the receptionist a Complement Attendant Software CAS A software application that allows a receptionist to answer and route calls using a personal computer Your administrator installs the Complement Attendant Software on your computer from the NBX Resource Pack CD The Attendant Console and Complement Attendant Software can be used at the same time However a When incoming calls appear on the Attendant Console you must handle them using the buttons of the console a When c
119. ume Control button repeatedly until the volume is at the level that you prefer You can change the handset volume during a conversation or by listening to the dial tone Speaker Volume NBX Business Telephones or 3101 and 3101SP Basic Telephones To raise or lower the volume of the sound that you hear when you are using the speaker phone for a conversation or just listening to the dial tone press the Speaker button and then press the up or down Volume Control button repeatedly until the volume is at the level that you prefer Headset Volume To raise or lower the volume of the dial tone or the sound that you hear on the headset put on the headset and activate it as specified for your headset When you hear the dial tone or during a conversation press the up or down Volume Control button repeatedly until the volume is at the level that you prefer See Using a Headset in Chapter 8 68 CHAPTER 7 STANDARD FEATURES e e E E d PERSONALIZING YOUR TELEPHONE Your NBX Networked Telephony System has many features that can make your telephone easier to use This chapter describes m Guidelines About Features on NBX Telephones m Ringer Tones Speed Dials a Off Site Notification a Do Not Disturb m Preventing Unauthorized Use of Your Telephone Class of Service Override a Palm Integration a Using a Headset For help on accessing NBX features from an analog telephone see the NBX Feature Codes Gu
120. ur voice mailbox when you are not able to answer your telephone You can listen to save and forward those messages from any touch tone telephone If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of the instructions in this chapter Exception Use the procedures in Changing Your Password regardless of your messaging application a The steps are the same for initially setting up the name announcement personal greetings and passwords for personal greeting only and phantom voice mailboxes See Setting Up Your Password and Voice Mail for the First Time in Chapter 1 for details Your administrator creates group mailboxes and their passwords a For changes to passwords and greetings see Changing Your Password and Changing Your Name Announcement and Personal Greeting later in this chapter a The default setting for the maximum length of each voice mail message on the system is 5 minutes Your administrator can configure your organization s NBX Messaging system to receive and store voice mail messages that are up to 10 minutes long a Use the Off Site Notification feature if you want the NBX system to notify you when callers leave voice mail messages in your voice mailbox See Off Site Notification in Chapter 8 For information on accessing NBX features from an analog telephone see the NBX Feature Codes Guide in the NB
121. ve a voice mail message To change your voice mailbox to a greeting only mailbox select NBX NetSet gt NBX Messaging gt Greeting Only Mailbox Examples a When you take an extended leave of absence you can create a personal greeting with your scheduled date of return and whom to call during your absence Callers can be transferred but are unable to leave voice messages for you When you return clear the Greeting Only Mailbox check box so that callers can leave messages again a f you are a teacher you can create a new personal greeting on the school s NBX system every day to explain homework assignments Students call in to the greeting only mailbox to get the homework information but cannot leave a message for you on this mailbox a f you are the administrator you can create a greeting only mailbox and use the personal greeting to post information for employees such as a notice that the offices are closed because of bad weather When you create the personal greeting remember to tell callers that they cannot leave messages in this voice mailbox For instructions on changing 7 the personal greeting see Changing Your Name Announcement and Personal Greeting earlier in this chapter Other Kinds of Mailboxes 53 In addition to preventing a caller from leaving a message a greeting only mailbox does not allow anyone to forward or create and send a message to it or reply to a message that was sent from its extension
122. word the first time see Table 4 and NBX NetSet Utility in Chapter 1 If your system uses a messaging application other than NBX Messaging use the documentation for your messaging application instead of these instructions Message Indicators Listening from Your Computer mu A WN Listening to NBX Messages 43 Here is how you can tell if you have messages in your mailbox a Onan NBX 3102 Business Telephone The indicator bar above the display panel is lit and the display panel shows the number of messages Example 3 Msgs 2 New a Onan NBX 1102 2102 or 2102 IR Business Telephone The indicator next to the MSG button is lit and the display panel shows the number of messages Example 3 Msgs 2 New a Onan NBX 3101 or 3101SP Basic Telephone The indicator bar above the display panel is lit and the display panel shows the number of messages Example 3 Msgs 2 New a Onan NBX 2101 Basic Telephone The display panel shows the number of messages Example 3 Msgs 2 New a Onan analog telephone Pick up the handset If you hear the New Messages Tone rapid stutter tone you have new messages or messages that you have listened to but have not yet saved or deleted For information on accessing NBX features from an analog telephone see the NBX Feature Codes Guide in the NBX NetSet utility a Inthe NBX NetSet utility Log in as a user The list of your messages appears in the Voice Mail Messages ar
123. your Attendant Console using the LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack CD See Attendant Console Labels next 4 Transfer button Enables you to send a call to another telephone See Transferring a Call in Chapter 7 5 Direct Mail Transfer button Allows you to send a caller directly to another user s voice mailbox or phantom mailbox See Direct Mail Transfer in Chapter 7 Attendant Console Labels 1 NBX Attendant Console 105 Call Park button Places a call in a holding pattern so that it can be retrieved from any other telephone on the system See Call Park in Chapter 9 Hold button Places a caller on hold See Putting a Call on Hold in Chapter 7 To create print and save labels for your Attendant Console Log in to NBX NetSet gt Speed Dials gt Attendant Console Labels Save the file to a location on your PC and then open the file a Locate the file labels exe using one of these methods a Open Windows Explorer and navigate to the file a Double click My Computer and navigate to the file Depending on your operating system click Start gt Find gt Files or Folders or Start gt Search gt For Files or Folders and type the name of the file labels exe in the appropriate text box b Double click the file icon to start the LabelMaker program 2 Find the page in the LabelMaker that has labels for your attendant console 3

Download Pdf Manuals

Related Search

Related Contents

Kretztechnik Voluson® 730Pro / 730ProV (BT´04) Service Manual GE  EVM 209 - Montage et mode d'emploi  RIS 1200HE-HW EKO 3.0 2013_10_29.indd  Electric BBQ grill RBQ-0251-E User manual  Mode d`emploi TV  Handbuchs - jf  sprachen - Die Wiener Volkshochschulen  [B&G Triton] Manuale di istruzioni  Découvrez les ressorts de votre motivation  separatore di linea per sistema duo line buffer for duo system /9  

Copyright © All rights reserved. Failed to retrieve file