Navodila za uporabo User Manual
Contents
1. and is inextricably tied to the customer s personal number Credit is a positive balance on the VISITOR SIM prepaid account in EUR A customer can spend the credit within 90 days after the last top up of at least 5 After 90 days if the account has not been topped up again the customer cannot use VISITOR SIM services they can however receive text messages Topping up the VISITOR SIM prepaid account is a process of adding credit to the VISITOR SIM account using available methods that Si mobil allows and which are described in these Instruction on Use Top up voucher is a voucher which includes the information that the customer requires for topping up the VISITOR SIM prepaid account using any of the methods described in these Instructions and has an expiration date Identification customers identify themselves with a PUK code a VISITOR SIM card a written statement and an identity document VISITOR SIM package is a sales bundle which makes it possible for the customer to use the VISITOR SIM services and includes e a VISITOR SIM card with preloaded data allowance e a VISITOR SIM certificate with the PIN and PUK codes e Instructions for Use and various documents containing instructions and information More Information An integral part of these Instructions are also the Special Terms and Conditions for Providing Prepaid Services which are available at www simobil si Compl2. b USSD klica vnesite tevilko s strukturo lt 448 XXXXXXXXXXXXXXH pri emer znaki X predstavljajo 14 mestno tevilko z vrednostnice ter pritisnite tipko za klicanje c Spletne strani na spletni strani www simobil si visitorsim izberite na in polnitve z vrednostnico in sledite navodilom 2 S storitvijo POLNI s katero lahko uporabnik Si mobilovih naro ni kih in predpla ni kih paketov nalo i dobroimetje na predpla ni ki ra un VISITOR SIM uporabnika Ve informacij o storitvi POLNI je na voljo na Si mobilovih prodajnih mestih na www simobil si in na 040 40 40 40 3 Preko spleta s kreditno kartico Na spletni strani www simobil si polni izberite na in elektronske polnitve in sledite navodilom Preverjanje stanja VISITOR SIM predpla ni kega ra una e je bilo polnjenje va ega VISITOR SIM predpla ni kega ra una uspe no bo novo stanje povi ano za vrednost polnitve Stanje na va em predpla ni kem ra unu lahko preverite s klicem na avtomatski odzivnik IVR t j na tevilko 448 ali pa preko USSD klica na tevilko 4484 Stanje na predpla ni kem ra unu kot tudi stanje zakupa prenosa podatkov in datum veljavnosti ra una lahko preverite tudi na spletni strani www simobil si visitorsim Zakup paketov prenosa podatkov Zakup prenosa podatkov se na paketu VISITOR SIM izvede samodejno in sicer vsaki ko predhodni zakup pote e ali je v celoti porabljen in je hkrati na predpla ni kem ra unu dovolj
3. sredstev za nakup V kolikor so sredstva za nakup na predpla ni kem ra unu prenizka zakup prenosa podatkov ne bo izveden nadaljnja uporaba mobilnega interneta v Si mobilovem omre ju pa onemogo ena Ponovni zakup prenosa podatkov bo mo en ele ob nalo itvi zadostne koli ine sredstev na predpla ni ki ra un V tem primeru se bo zakup izvedel samodejno Aktualni cenik zakupa in storitev na paketu VISITOR SIM je dostopen na spletni strani www simobil si visitorsim Veljavnost zakupa prenosa podatkov je 15 dni od aktivacije zakupa Obra unski interval za klice je 60 60 kar pomeni da se obra una vsaka za eta minuta v celoti Obra unski interval za prenos podatkov je 10 kB Vse ostale omogo ene storitve mednarodne storitve in storitve v tujini se obra unajo po veljavnem ceniku Si mobila za predpla ni ke pakete ki je na voljo na spletni strani www simobil si Veljavnost predpla ni kega ra una Uporabnik po 90 dneh od zadnjega polnjenja za 5 EUR ali ve preide v 180 dnevno obdobje zamrznitve predpla ni kega ra una in stanja na predpla ni kem ra unu v katerem aktivne storitve uporabniku niso na voljo Lahko pa uporabnik v tem obdobju kadarkoli napolni svoj VISITOR SIM predpla ni ki ra un in si s tem ponovno omogo i delovanje storitev VISITOR SIM V primeru da je od zadnje polnitve VISITOR SIM predpla ni kega ra una preteklo ve kot 270 dni se bo VISITOR SIM ra un skupaj s SIM kartico trajno in neprekl
4. If your profile in the user interface for accessing Si mobil s mobile internet is deleted for any reason you can enter it manually Access point internet simobil si Username simobil Password internet The Method of Topping Up the VISITOR SIM Prepaid Account To purchase data allowance on the VISITOR SIM plan or to make calls or send text messages you must have sufficient credit on your prepaid account You can top up your prepaid account in one of ways described below 1 Using a Top Up Voucher i e SIMPL voucher which are available at numerous points of sale gas stations and ATMs across Slovenia You enter the activation code and thereby top up your prepaid account using a Interactive Voice Response IVR system dial 448 and follow the instructions b USSD call enter the number in the format 448 XXXXXXXXXXXXXXH whereby the Xs represent the 14 digit number from the voucher and press the call button c Website visit www simobil si visitorsim and select the top up method using a voucher and follow the instructions 2 By using the POLNI service which allows Si mobil s customers on subscription and prepaid plans to top up the credit of a VISITOR SIM prepaid account More information on the POLNI service is available at Si mobil s points of sale on www simobil si and at 040 40 40 40 3 Online using a credit card Visit the website www simobil si topup and select the method of electronic topping up and foll
5. Visitor AP Predpla ni ki mobilni internet Pre Paid Mobile internet Navodila za uporabo User Manual Powered by Si mobil KAZALO Navodila za uporabo VISITOR SIM Uporaba predpla ni kega mobilnega interneta VISITOR SIM Na ini polnjenja VISITOR SIM predpla ni kega ra una Preverjanje stanja VISITOR SIM predpla ni kega ra una Zakup paketov prenosa podatkov Veljavnost predpla ni kega ra una Opredelitev pojmov Ve informacij 10 Instructions for Use VISITOR SIM Using the VISITOR SIM Prepaid Mobile Internet The Method of Topping Up the VISITOR SIM Prepaid Account Checking the Balance of the VISITOR SIM Prepaid Account Purchasing Data Allowance Definitions More Information 11 11 11 12 13 13 15 17 Navodila za uporabo VISITOR SIM VISITOR SIM omogo a hiter in preprost dostop do interneta preko prenosnega ali tabli nega ra unalnika kot tudi preko mobilnega telefona Je brez mese ne naro nine in je namenjen vsem ki mobilni internet potrebujete le ob asno oziroma elite pla evati uporabo tako da svoj predpla ni ki ra un polnite sproti Kak ne so prednosti paketa VISITOR SIM gt Je brez mese ne naro nine ali vezave gt Pla ujete le toliko kot dejansko porabite gt Anonimnost gt Ob nakupu je prednalo enih 10 GB za uporabo mobilnega interneta prenos podatkov Uporaba predpla ni kega mobilnega interneta VISITOR SIM VISITOR SIM kartica omogo
6. a paketni prenos podatkov v Si mobilovem omre ju kot tudi prejemanje ter oddajanje klicev in sporo il v Sloveniji Storitve v tujini se obra unavajo po aktualnem ceniku Si mobila za predpla ni ke pakete Zakup prenosa podatkov je veljaven izklju no v Si mobilovem omre ju Kako za eti z uporabo VISITOR SIM paketa 1 V podatkovno napravo npr mobilni telefon USB modem ra unalnik tablico ipd vstavite VISITOR SIM kartico ki ste jo prejeli v VISITOR SIM paketu 2 Pove ite se v Si mobilov mobilni internet Ro ne nastavitve profila V primeru da se vam zaradi kakr nega koli razloga izbri e profil v uporabni kem vmesniku za dostop do Si mobilovega mobilnega interneta ga lahko ro no vpi ete Dostopkovna to ka internet simobil si Uporabni ko ime simobil Geslo internet Na ini polnjenja VISITOR SIM predpla ni kega ra una Za zakup prenosa podatkov na paketu VISITOR SIM ali za opravljanje klicev in po iljanje sporo il SMS morate imeti dovolj visoko stanje dobroimetje na svojem predpla ni kem ra unu Svoj predpla ni ki ra un lahko napolnite na slede e na ine 1 S predpla ni ko vrednostnico oz SIMPL vrednostnico ki je na voljo na tevilnih prodajnih mestih bencinskih servisih in bankomatih po Sloveniji Aktivacijsko tevilko lahko vnesete in s tem napolnite svoj predpla ni ki ra un preko a Avtomatskega klicnega odzivnika IVR pokli ite na tevilko 448 in sledite navodilom
7. aints regarding prepaid accounts top up cards and credit on prepaid accounts are handled by the Customer Service You can lodge a complaint by calling 040 40 40 40 or by writing to Si mobil d d Smartinska cesta 134b Ljubljana It must contain the customer s personal data including address telephone number they can be reached at the number of the mobile phone in question and other details that Si mobil d d requires for processing the complaint The customer may at any time stop using prepaid services In this event they lose the right to their assigned telephone number and the credit on their account is wiped out In the event Si mobil finds that the SIM card is in use in a mobile phone which was stolen abused or technologically modified it may block such use Additional information on VISITOR SIM services the operation of VISITOR SIM and the Special Terms and Conditions for Providing Prepaid Services are available at www simobil si or by calling 040 40 40 40 Powered by Si mobil
8. erimi lahko uporabnik preko v teh navodilih opisanih na inov nalo i dobroimetje na VISITOR SIM predpla ni ki ra un ter ima ozna en rok veljavnosti Identifikacija uporabnik se izka e s kodo PUK VISITOR SIM kartico s pisno izjavo in osebnim dokumentom na vpogled VISITOR SIM paket je prodajni komplet ki uporabniku omogo a uporabo storitve VISITOR SIM in vsebuje e VISITOR SIM kartico s prednalo enim zakupom podatkov e VISITOR SIM certifikat s kodama PIN in PUK e Navodila za uporabo ter razli ne tiskovine z navodili in informacijami Ve informacij Sestavni del teh navodil so tudi Posebni pogoji za izvajanje predpla niskih storitev ki so dostopni na spletni strani www simobil si Reklamacije v zvezi s predpla ni kim ra unom predpla ni kimi vrednostnicami in dobroimetjem na predpla ni kem ra unu obravnava naro ni ka slu ba Reklamacija mora biti sporo ena na tevilko 040 40 40 40 oziroma v pisni obliki na naslov Si mobil d d martinska cesta 134b Ljubljana Vsebovati mora osebne podatke uporabnika naslov kontaktno telefonsko tevilko klicno tevilko za katero se podaja reklamacija in morebitne druge podatke ki jih Si mobil d d potrebuje za obravnavanje reklamacije Uporabnik lahko kadarkoli preneha uporabljati predpla ni ke storitve V tem primeru izgubi pravico do dodeljene klicne tevilke dobroimetje na ra unu pa se izni i V primeru da Si mobil d d ugotovi da je SIM kart
9. ica v uporabi v mobilnem telefonu ki je ukraden zlorabljen ali tehnolo ko predelan lahko to uporabo prepre i Podrobnej e informacije o storitvah VISITOR SIM delovanju VISITOR SIM ter Posebne pogoje za izvajanje predpla ni kih storitev najdete na spletni strani www simobil si in na telefonski tevilki 040 40 40 40 Instructions for Use VISITOR SIM VISITOR SIM provides fast and easy access to the internet on your notebook or tablet computer as well as through on your mobile phone It comes with no monthly subscription fee and is designed for all those customers who just need to access mobile internet here and there and who would like to pay as they go What Are the Advantages of the VISITOR SIM Plan gt No subscription fee or lock in gt Pay as you go gt Anonymity gt Comes with 10 GB of mobile internet data allowance Using the VISITOR SIM Prepaid Mobile Internet The VISITOR SIM card allows packet data transfer in Si mobil s network as well as receiving and transmitting calls and messages in Slovenia Services abroad are charged according to Si mobil s current pricelist for prepaid plans Data allowances can be used up only in Si mobil s network How To Begin Using the VISITOR SIM Plan 1 Insert the VISITOR SIM card you received in your VISITOR SIM package into your data device e g mobile phone tablet computer etc 2 Connect to Si mobil s mobile internet Manual Profile Settings
10. icno ukinil oz izbrisal dobroimetje ki je uporabniku morebiti e ostalo na ra unu pa bo nepovratno zapadlo Uporabnik VISITOR SIM paketa lahko kadarkoli preneha uporabljati storitve VISITOR SIM V tem primeru mu morebitno dobroimetje na VISITOR SIM predpla ni kem ra unu nepovratno zapade in ga ni mogo e prena ati na drug predpla ni ki ra un S prenehanjem uporabe storitev VISITOR SIM uporabniku prav tako zapade pravica do uporabe dodeljene osebne mobilne tevilke na paketu VISITOR SIM Opredelitev pojmov VISITOR SIM predpla ni ki mobilni internet so tehni ne in komercialne storitve ki delujejo v elektronskem komunikacijskem omre ju dru be Si mobil martinska 134b SI 1000 Ljubljana v nadaljevanju Si mobil s katerim Si mobil omogo a uporabnikom VISITOR SIM paketa ki s Si mobilom ne sklepajo pogodbe o naro ni kem razmerju in storitve pla ujejo vnaprej v nadaljevanju tudi predpla ni ki uporabniki uporabo storitev paketnega prenosa podatkov in klicnih storitev in sporo il SMS MMS ki so na voljo v sklopu aktualnega Cenika Uporabnik je fizi na ali pravna oseba ki uporablja Si mobilove storitve elektronskega komunikacijskega omre ja ki jih Si mobil omogo a svojim uporabnikom v okviru predpla ni kega mobilnega interneta VISITOR SIM in ki lahko to izka e z ustrezno identifikacijo Osebna tevilka MSISDN je telefonska tevilka ki jo ob nakupu posameznega VISITOR SIM paketa uporabn
11. iku dodeli v uporabo Si mobil Osebna oziroma telefonska tevilka je last Si mobila VISITOR SIM kartica ang Subscriber Identity Modul je kartica z vpisano osebno tevilko ki omogo a priklju itev na omre je in uporabnikovo identifikacijo Ob nakupu predpla ni kega mobilnega interneta VISITOR SIM je SIM kartica e vklju ena v Si mobilovo omre je e VISITOR SIM kartica omogo a varovanje uporabnika z identifikacijsko tevilko PIN ang Personal Identification Number in z za asno zaporo VISITOR SIM kartice ob trikratnem napa nem vnosu S pomo jo tevilke PUK ang Personal Unblocking Key za odklepanje se lahko zaklepanje kartice SIM razveljavi VISITOR SIM predpla ni ki ra un je ra un na katerega se nalo i dobroimetje in je nelo ljivo povezan z osebno tevilko uporabnika Dobroimetje je pozitivno stanje na VISITOR SIM predpla ni kem ra unu izra eno v stanju v EUR Dobroimetje lahko uporabnik koristi 90 dni od dneva zadnje polnitve za 5 EUR ali ve Po preteku 90 dni e v tem asu ni bila opravljena nova polnitev uporabnik ne more ve uporabljati storitev VISITOR SIM lahko pa prejema kratka sporo ila SMS Polnjenje VISITOR SIM predpla ni kega ra una je postopek nalaganja dobroimetja na VISITOR SIM ra un z razpolo ljivimi na ini ki jih Si mobil omogo a in so opisani v teh Navodilih o uporabi Predpla ni ka vrednostnica je vrednostni bon ki vsebuje podatke s kat
12. o do not conclude any subscription agreements with Si mobil and who pay for services upfront hereinafter also prepaid customers the use of packet data transfer services and voice call services as well as text multimedia messaging services which are available in the scope of the current Pricelist The Customer is a natural or legal person using Si mobil s electronic communications network services which Si mobil provides to its customers in the scope of the VISITOR SIM prepaid mobile internet and who can attest to this with suitable identification Personal Number MSISDN is a phone number which Si mobil assigns to the customer upon the purchase of an individual VISITOR SIM package The personal i e the phone number is owned by Si mobil The VISITOR SIM Subscriber Identity Module card is a card with a personal ID code which makes it possible to connect to Si mobil s network as well as provides customer identification Upon purchase of the VISITOR SIM prepaid mobile internet the SIM card will already be activated in Si mobil s network e The VISITOR SIM card makes it possible to protect the customer with a PIN Personal Identification Number number and a temporary deactivation of the VISITOR SIM card after the PIN is incorrectly entered 3 times e The PUK Personal Unblocking Key number is used for reactivation of the SIM card VISITOR SIM prepaid account is an account which can be topped up with credit
13. ow the instructions Checking the Balance of the VISITOR SIM Prepaid Account If the top up of your VISITOR SIM prepaid account was successful your new balance will reflect the amount of the top up You can check the balance on your prepaid account by calling the Interactive Voice Response system at 448 or using the USSD call by entering the string 448 You can also check the balance of your prepaid account as well as the remaining data allowance and the date of account expiration on the website www simobil si visitorsim Purchasing Data Allowance Purchasing data allowance for the VISITOR SIM plan is automatic every time the previous allowance expires or is used up and there are sufficient funds available on the account If the funds on the prepaid account are insufficient data allowance will not be purchased and further use of mobile internet in Si mobil s network will be disabled It will only be possible to purchase more data allowance after topping up the balance on the prepaid account In this case data allowance is purchased automatically The current prices for data allowances and services on the VISITOR SIM plan are available on the website www simobil si visitorsim The validity of the data allowance is 15 days after purchase The billing interval for calls is 60 60 which means that each started minute is billed in full The billing interval for data transfer is 10 kB All other active services international
14. services and services abroad are charged according to Si mobil s current price list for prepaid plans which is available on www simobil si Validity of the Prepaid Account After 90 days since the last top up of at least 5 a 180 day period begins when the prepaid account and any balance on it are frozen and during this time the customer cannot access active services During this period the customer can top up their VISITOR SIM prepaid account at any time thereby reactivating all VISITOR SIM services In the event that more than 270 days pass since the last top up of the VISITOR SIM prepaid account the VISITOR SIM account and the accompanying SIM card will be permanently and irrevocably suspended and deleted while any potential credit that might have been on the account will be irreversibly deleted The VISITOR SIM plan customer may at any time stop using VISITOR SIM services In this case any credit on the VISITOR SIM prepaid account is irrevocably deleted and cannot be transferred to another prepaid account By stopping using VISITOR SIM services the customer also loses the right to use the assigned personal mobile number on the VISITOR SIM plan Definitions VISITOR SIM prepaid mobile internet are technical and commercial services operating in the electronic communication network of Si mobil martinska 134b SI 1000 Ljubljana hereinafter Si mobil through which Si mobil provides customers of the VISITOR SIM plan wh
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