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Wholesale Mobility Solutions Product Guide

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1. Enhanced Maximum Message Length 5 minutes Saved Message Retention 15 days Maximum Number of Messages 40 Maximum Greeting Length 2 minutes Midwest Voice Mail Capacity The table below shows the maximum capacities for basic and enhanced voice mail messages Description Basic Enhanced Maximum message length 3 minutes 5 minutes Message retention 21 days 40 days Maximum number of messages 20 40 Maximum greeting length 1 minute 2 minutes Northwest South West Voice Mail capacity AnyPath Voice Mail Platform Description Basic Enhanced Maximum message length 3 minutes 5 minutes Message retention 21 days 40 days Maximum number of messages 35 50 Maximum greeting length 3 minutes 5 minutes Northwest South West Voice Mail capacity Comverse Voice Mail Platform Description Basic Enhanced Maximum message length 3 minutes 5 minutes Message retention 21 days 40 days Maximum number of messages 20 40 Maximum greeting length 1 minute 2 minutes Important Voice Mail Information e Airtime long distance roaming charges and taxes apply when setting up Voice Mail or retrieving messages from the wireless phone e Ovm 900 should work anywhere the end user travels in the United States on the Wholesale Mobility Network e lf Ovm O60 does not work the end user is not on the Wholesale Mobility Network The end user
2. Group Lists Create Exit Delete General Options Change password o Group Lists 2 Personal Operator y A A Personal Options Message Review z Options Language is o Message Waiting Autoplay Onor i Personal Operator indicator On Off Call Back Number ii Administrative e Prompting Options o rary a Deactivate 1 Greetings TEES Destination 27 Pager Notification PBASE pa Options P Maa Recorded Message Prompts Name On Off Options Standard ChangeOrder Fax rapa Pager of messages Primary Printing Notification Envelope Info Destination date time Autoprint e Schedule 2 On Off Fax Prompt On Off Requires Enhanced Voice Mail t Availability will vary based on your area and additional limitations may apply for Local Number Portability customers Voice Mail may not be available in some areas Not all Voice Mail features are available in all areas Voice Mailboxes not set up within 60 days will be cancelled Your Voice Mailbox is not password protected until you create a password by following the set up tutorial Airtime and other charges will be incurred when using Voice Mail from your wireless phone Verizon is not liable for missed messages or deletions of messages from your Voice Mailbox even if you have saved them Network 5 poweredby verizon
3. End users must have a two way text messaging capable wireless device to participate To send a Premium SMS text message from the end user s phone 1 Go to the wireless two way messaging capable handset s messaging menu 2 Using the keypad select create message or new text message option 3 Type the message or key word provided by the content or brand provider using the keypad as described in the phone s user guide 4 Press SEND To read a Premium SMS text message on the end user s phone e The phone alerts the end user to a new text message e A visual alert typically New Text Message or New TXT Message with an envelope icon BX displays on the wireless handset Visual alerts vary by wireless phone model To opt in to a Premium SMS program event e End users must opt in to a specific PSMS event or program The end user initiates a PSMS event or program by sending a content request or other specific message request via a text message to a specific short code per instructions by the content or brand provider Many of the program short codes are advertised in magazines posted on Web sites and broadcast on television To opt out of a Premium SMS program event To opt out of any recurring or monthly PSMS event or program the end user sends a text message to the program short code with a the word QUIT STOP END or CANCEL listed in the body of the text message There may be times
4. Exit System Personal Options Notification On Off 1 Administrative Options 2 Greetings Recorded Name Notification Options 4 Then follow prompts Personal Greeting Extended Absence Recorded Name Power Keys amp Controls POWER KEYS these controls are almost always available Help SkipCurrentQueuve O Finish Skip CanceveExit Q To send a copy of a message with an introduction Record introduction End recording PLAYBACK CONTROLS use these controls while listening to Messages Mast controls are also available while reviewing recorded messages Rewind 10Seconds e Enter destinations Send To reply to a message Record reply message End recording Envelope 6 Rewind to Beginning Information time date FastForwards Paylouder Destination Options Enter destination number Hear and Select Delivery Options Optional Finish entering destination options End Administration Options Change Password Group Distribution Lists Prompt Levels Date Time Options Group Lists o Create Voice Mailbox Language Delete Call Back Number 7 Resume Prompting 2 Telephone Answer O English tema Availability will vary based on your area and additional limitations may apply for Local Number Portability customers Voice Mail may not be available in some areas Not all Voice Mail features are available in all areas
5. International Dialing Feature Code End users must have the International Dialing Feature code INTERNATIONAL DIALING CALLING ALLOWED activated on the MDN in order to make and receive calls while e Atsea i e in international waters to and from locations other than the United States e The ship is in port subject to roaming service availability e Traveling by land in foreign countries The International Dialing Feature code is not needed for making and receiving calls while at sea to and from the United States however it is required for calling other international locations Dialing Procedures for Wireless Cruise Ships e End users must dial 011 country code area code phone number when making calls International Roaming Rates e Applicable international roaming rates apply when end users are roaming on a foreign carrier s land based network e Reference your Wholesale Mobility agreement for the roaming per minute rates 23 Customer Care Procedures End users dialing your abbreviated dialing codes from a Wholesale Mobility Wireless phone will not connect to your Customer Care department You should provide end users with the applicable contact numbers to reach your Customer Care department End users can reach your Customer Care department by calling 011 area code the Customer Care department phone number Troubleshooting Procedures Issues e g no signal can t make a call
6. e If the end user has Call Waiting someone may be trying to reach them Instruct the end user to press SEND to answer the second call e One of the phone s keys may have been pressed accidentally e There may be a new a voice or text message in the end user s messaging inbox or voice mailbox 28 Voice Mail User Guide 1 of 2 Arizona Indiana Evansville e Missouri Columbia North Dakota Bismarck South Carolina e Alabama Indianapolis South Jefferson City Devil s Lake Dickerson Charleston e California Southern Bend ce nanaa St Louis ecg cE South Dakota Colorado Denver lowa Cedar Falls eiro argo Slane FONS f j Red River Valley e Tennessee e Georgia Cedar Rapids e Nebraska Omaha e Hawaii Davenport Des Moines Nevada Las Vegas Ohio e Utah Salt Lake City e Illinois Central Dubuque lowa City Oregon e Washington Southern West eim Waterloo Western e New Mexico El Paso g Rockford Kentucky Louisville Las Cruces e Pennsylvania Central e West Virginia Idaho Boise Western e North Carolina excludes vem e Wyoming Casper lt Michigan Charlotte Cowboy Rock Springs Minnesota Minneapolis St Cloud End of Message Options Replay Envelope time date Forward send copy Delete Reply Save Review Messages Send Messages To send a voice message Record message End recording Replay Optional Personal Options See playback commands in legend
7. e Attempt data session again If unsuccessful perform soft reset i e removing the battery disconnecting the power source etc 3 Determine if it is a location non system issue e Check signal strength No signal or weak signal less than 2 bars could result in the task failing Always complete troubleshooting e Determine if the end user is ina 1XRTT EVDO Data Coverage location Confirm the device is on the 1XRTT EVDO network 1X is required ask Are you receiving a digital signal e Non PC Card Determine if the issue is a 1XRTT EVDO Service issue ask Have you been able to make a data connection at this location 4 Ifthe problem is still unresolved contact the Verizon Partner Solution Center for further assistance 26 Additional Information Toll Free Calls FCC Rules and Regulations Call connection to 800 855 866 877 and 888 numbers are The Federal Communications Commission FCC toll free however you will be billed for airtime requires that wireless phones be operated in accordance with FCC rules and regulations and under supervision of Operator Assistance the licensee Standard operator assistance is available for placing Severe punishment can result from failure to comply with emergency credit card domestic international collect and the following regulations third party billing calls Normal airtime and surcharges apply When your end user uses a credit card airtime is reflecte
8. Voice Mailboxes not set up within 45 days will be cancelled Your Voice Mailbox is not password protected until you create a password by following the set up tutorial Airtime and other charges will be incurred when using Voice Mail from your wireless phone Verizon is not liable for missed messages or deletions of messages from your Voice Mailbox even if you have saved them N 9 Voice Mail User Guide 2 of 2 For the followi Kansas e Montana e Pennsylvania e Washington DC or the following oe f eee nce E ea i Philadelphia Wisconsin tornja issouri Boonville New Englan South Carolina sar e California Northern i e Wyoming Code lt Florid Joplin Kansas City New York Metro Greenville Columbia ieee an onga Marshall Sedalia St Upstate te Illinois Chicago Joseph s Noth Carolina Texas excluding El Sal Yellow Indiana Northwest Warrensburg Charlotte Paso Gulf Coast tone e Virginia While Listening Prompts After Other Options Rewind o Listening not announced Reply Replay Reumto ST ed Return a Call Enora oe vO 9 3 ay Listen o Date Time Help oO tae Select Destination Urgent Enter destination Voice i Confirmation 3 Review 5 Mailbox number or Future Delivery distribution list number Send O Delivery O Recorded en Options Message Review Administration Options General Options Fax Options Delivery Options Private
9. EVDO Network Revision A Enhancement EVDO Rev A EVDO Rev A is an enhancement to the EVDO network that enables even faster data speeds and greater efficiencies for Web downloading or uploading applications to end users who have an approved EVDO Rev A enabled device In order to take advantage of all the benefits of EVDO Rev A an end user must have an EVDO Rev A enabled device Rev 0 zero devices cannot be upgraded to Rev A Rev 0 enabled devices may continue to be used on the EVDO network EVDO Rev A enabled devices are backwards compatible to work on EVDO Rev 0 and can be used on the 1XRTT and EVDO network markets EVDO Rev A devices come with an indicator to alert the end user that he she is obtaining a Rev A signal If you have any questions contact your Account Manager Data Roaming 1XRTT and EVDO End users may use select devices on the 1X RTT data network with select carriers while roaming in the United States including Puerto Rico and in certain parts of Bermuda Canada Dominican Republic India Israel and Mexico EVDO data roaming service is available in certain parts of Canada Available Roaming Markets Contact your Account Manager to obtain a current list of available markets in which 1X RTT and EVDO Data Roaming service is available Availability of markets varies The lists are not intended to represent complete coverage Coverage may vary within the listed markets and there may be areas within t
10. Features vary by area Enhanced Voice Mail is not available in all areas Based on the end user s location this service may include e Increased Message Capacity Extended message lengths and retention periods higher capacity mailbox e Pager notification Voice Mail message alerts on the pager e Personal Operator The Voice Mail system alerts the caller to press 0 so the caller will have another way to reach the end user The end user can choose an assistant backup number or home phone e Fax Fax messages can be sent to and stored in the end user s Voice Mailbox Messages may be sent to and printed at almost any fax machine the end user chooses 20 page capacity Available only in select markets Note Not all Voice Mail features are available in all areas For added security Call Return Personal Operator and Fax default settings may only be set when accessing the Voice Mailbox from the handset Additional Feature Information Enhanced Maximum Message Length 5 minutes Saved Message Retention 40 days Maximum Number of Messages 40 Maximum Greeting Length 2 minutes 11 Please note different Optional Service Information for the following Midwest Area Markets Cedar Rapids Davenport Des Moines Dubuque lowa City Waterloo Cedar Falls IA Southern IL IL 2 Bureau Rockford IL Evansville South Bend IN Western KY Duluth MN Omaha NE Fargo Grand Forks Red River Valley ND
11. In an effort to ensure that the end users can make calls back to the United States and receive calls while roaming in the international country the International Dialing Feature must be added to the MDN prior to the end user leaving the United States The following countries are part of the North American Numbering Plan NANP and the International Dialing Feature may not be required for International CDMA Roaming Bermuda Canada Dominican Republic Guam Jamaica Puerto Rico Saipan U S Virgin Islands Note End users with a current PRL can place calls while roaming in the international country The International Dialing Feature allows end users to make international calls back to the U S and to receive calls Call Delivery while roaming internationally For more information contact your Account Manager or Customer Consultant e Required Equipment All end users need to use a tri mode or all digital handset with a current Preferred Roaming List PRL e PRL Update You should instruct all end users with an Over the Air OTA capable phone to dial G6 806000 while still in the digital service area to update their phones with the most recent PRL Traveling to South Korea Certain PRLs must be manually loaded in the handset to roam within South Korea End users must contact you to find out if you have the capability to manually update the customer s PRL via a PST tool A Blackberry device cannot be used while roaming
12. MobiPCS Bell Mobility Mojave Wireless Bluegrass Cellular NEP Wireless Boost Mobile Nex Tech Wireless Cambridge nTelos Carolina West Nucla Naturita Telephone Co CC Communications Pace Cellular Kaplan Centennial Wireless Pioneer Wireless Cellcom Pocket Communications Cell One East Texas Rogers Cell One San Luis Obispo Rural Cellular Cellular One of E Central Illinois Silver Star PCS Cellular One of NE Arizona Simmetry PCS TMP Cellular One of N E Pennsylvania South Central Communications Chariton Valley Sprint Nextel Chinook Wireless MTPCS SRT Communications Cincinnati Bell Wireless SunCom Wireless Copper Valley Wireless SureWest Wireless Cricket Wireless Syringa Wireless Dobson Telus Mobility Eagle Telephone Snake River PCS T Mobile Edge Wireless UBET Communications Epic PCS Union Tel Farmer s Mutual Telephone Co US Cellular Farmer s Wireless Viaero Wireless Hargray Virgin Mobile USA Helio Wireless West Central Wireless IMMIX Wireless XIT Communications Inland Cellular Note This list is not necessarily current at any given time and participating carriers may be added or removed from the list at any time Certain limitations may apply 21 The ability to send or receive inter carrier MMS messages is de
13. Telecommunications Device for the Deaf allows individuals who are deaf hard of hearing or have speech or language disabilities to communicate by telephone When an end user types their conversation on a TTY keyboard it is transmitted as tones through the telephone The tones are received by the other person s TTY translated into text and displayed on a screen In order to use the TTY network the end user s phone must be TTY compatible and must be in the TTY mode in order to place or receive calls Please note that most digital wireless phones are TTY compatible devices 27 Troubleshooting Tips Below are a few troubleshooting tips to help you assist your end users with common concerns or issues My end user says the No Service indicator is showing on their phone s display screen e This is normal whenever the phone is first turned on e f service indicator words No Service remain on the phone s display screen please note e The end user may be in a place where the wireless signal is too weak such as a subway or mountain valley or where neither Verizon nor any carrier under contract to provide coverage for Verizon has a cell site nearby e Weather or environmental conditions may also be a factor The end user should try to place the call again from another area e Contact the Verizon Partner Solution Center if the end user is in an area where they should be receiving reception e The device
14. Weekend 12 00 AM Saturday through 11 59 PM Sunday Basic Voice Mail Basic Voice Mail is included with standard price plans and set up is easy see below Callers can leave messages anytime which end users can then retrieve using their wireless phone or any landline touch tone phone Airtime and long distance charges apply to message retrieval from the end user s wireless phone MTM minutes do not apply to Voice Mail retrievals If the Voice Mailbox is not initialized within 45 days of feature activation it will be automatically canceled Please refer to the Appendix for the Voice Mail user guides Voice Mail Setup To set up the Voice Mailbox from the end user s wireless phone Press O VM O OG ED from a Mobility coverage area e Press O to interrupt the system greeting e Follow voice prompts to create password greetings and mailbox options Note In some markets the end user may not hear the system greeting upon initial setup Therefore the end user should follow the voice prompts to create password greetings and mailbox options To set up the end user s Voice Mailbox outside the Wholesale Mobility network or from any touchtone phone e Dial the end user wireless number e Press O to interrupt the system greeting e Follow voice prompts to create password greetings and mailbox options Note In some markets the end user may not hear the system greeting upon initial setup Therefore the end use
15. calls automatically forwarded to another phone number including their home office or pager When calls are forwarded to phone numbers outside the local calling area billing for any toll long distance and airtime charges applies Additional per minute charges may apply to all forwarded calls Call Forwarding is blocked to all international country codes Call Forwarding to domestic numbers from a mobile telephone number with international dialing access is not impacted by this restriction Conditional Call Forwarding Busy Transfer No Answer Standard calling features e Call Forwarding allows customers to select another phone number in which to send their calls e No Answer Busy Transfer allows customers to send calls to another number of their choice if their mobile phone is not answered in 4 or 5 rings To activate Call Forwarding on the end user s phone e Press O oe 10 digit forwarding phone number SEND e After hearing a confirmation tone message press END To deactivate Call Forwarding on the end user s phone e Press O 900 e Press SEND and wait for confirmation beeps message Please note different deactivation procedures for Call Forwarding in the following markets Midwest amp Northeast Areas e Press 000 SEND Western Massachusetts e Press SEND Central North Carolina e Press SEND Note Depending on the location the end user may have to temporarily deactivate Call Forwa
16. end user s wireless phone number may be intercepted by third parties during transmission over the Internet without their or Verizon s permission Verizon is not responsible for the number or content of messages sent to end users using Text Messaging You are responsible for the cost of messages sent and received in excess of the allotment within the Text Messaging Plan chosen Text Messaging is available for all digital end users upon activation If you opt not to use Text Messaging you can have the service removed by selecting the Text Messaging Blocked feature code in the ordering system Premium Short Messaging Service PSMS Premium Text Messaging Premium Short Messaging Service Premium SMS includes a premium charge for high volume text messaging that complements other mass media such as television radio print outdoor in venue and consumer packaging Content providers use PSMS to deliver valuable content ringtones voting alerts and unique interactive applications to a nationwide mobile audience Premium SMS allows your end users to participate in non Verizon sponsored SMS text messaging events Examples of these programs include but are not limited to Deal or No Deal voting the Final Four Trivia contest and Superbowl MVP voting These programs are marketed by content and brand providers and are not sponsored by Verizon PSMS instructions may vary and are provided by content and brand providers 13
17. end users be blocked from participating in PSMS events or programs please contact your Account Manager Static IP If your end users use certain enterprise and vertical applications such as Public Safety and Telemetry Static IP options are available With Static IP the end user s IP address remains the same every time they log in Static IP Benefits e Better control for Enterprise customers supporting their firewall e Secure firewall access to company databases and information e Improved mobility e Continuous network connectivity 14 Static IP Requirements e Mobile IP capable device e Data or Megabyte plan e Static IP address with feature code activated on MDN account Provisioning Mobile Directory Numbers MDNs with Static IP e Select the Static IP feature in the ordering interface Note The Static IP address automatically populates in the Static IP field in the ordering system when you have reserved available Static IP addresses Dial Up Networking Tethered Access Services You can get Dial Up Networking Network Access Identifier DUN NAI services when you have a voice and data agreement DUN NAI services provide your end users with remote connectivity to the Internet on a laptop using a compatible certified EVDO DUN NAI capable handset device Your end users can access the Internet by utilizing e Ahandset device as a modem e A Personal Digital Assistant handset PDA DUN NAI service p
18. filters and sent to the addressed landline recipient To send a Text To Landline message from a mobile wireless handset e Enter the recipient s 10 digit landline phone number in the To field as you would with a regular text message then type your message and press SEND e The text message is converted to a voice message e The recipient s phone rings and when it is answered the text message is automatically read to the listener e The sender s mobile phone number is announced to the landline recipient as a portion of the recorded message introduction e The recipient has the option to replying to the sender s message with a voice response and is instructed with voice prompts If the call is received by an answering machine or voicemail the recording is delivered to the device or service as a voicemail and the message will be deemed as successfully delivered e After sending a Text to Landline message the end user receives a confirmation text message that the message was received Standard text messaging rates apply to this notification e If the recipient leaves the end user a voice response the end user receives a second text message with instructions for retrieval Standard text messaging rates apply to this notification International SMS International Text Messaging International SMS International Text Messaging allows your end users to send text messages from their two way text messaging ca
19. may not have been activated My end user cannot make or receive calls e The end user should make sure their phone s power is on the battery is charged and the antenna is fully extended if applicable Refer to the handset user guide for detailed antenna information e Ask the end user to check the phone s display screen to see if the No Service indicator is off and that they are receiving a signal My end user hears static on their call e The end user should make sure that the antenna is fully extended if applicable and is not damaged e Make sure the end user is in a digital coverage area and receiving a digital signal e Ask the end user to check the signal strength indicator on their phone s display screen The end user may be in an area where reception is weak due to geography weather limited coverage limited network capacity or other reasons My end user hears a recording that says the call cannot be completed as dialed e Ask the end user check the number dialed The end user may need to dial an area code or a 1 depending on the phone Some areas require 10 digit dialing for local calls My end user hears a fast busy signal e The network or the landline network of the party the end user is trying to reach may be temporarily busy Ask the end user to try the call again My end user hears a beeping sound e The battery may be low Ask the end user to check the battery charge indicator
20. when an end user fails to opt of out a PSMS event or program before canceling the account To address these occurrences Verizon sends a daily report of cancelled mobile numbers to prevent newly activated end users from receiving PSMS programs that they did not subscribe to or opt in to Charges Associated with Premium SMS 1 Premium content charge 2 SMS transport rate Verizon passes through the premium content charge for each PSMS event or program to you PSMS content charges vary per event or program Verizon charges you the domestic SMS rate for SMS messages associated with PSMS You may choose to charge a premium SMS transport rate to your end users who elect to participate in PSMS events or programs Premium SMS Charges e Domestic SMS messages appear in the Total SMS Usage section of the invoice e Premium SMS content charges appear on the Electronic Bill EB with a data event type PSMSD PSMS Blocking Wholesale Mobility customers may block PSMS on a per MDN basis Customers who choose to block all of their end users from participating in PSMS programs must contact their Account Manager to initiate this request The Premium Messaging Block feature will only block premium messaging programs and will not block any other type of SMS messaging i e domestic or International SMS To block all SMS messaging including PSMS VBlock or SMS Block must be selected on the end user s account To request that all of your
21. 8 3 Way Callling ccccccccceeeeceeeeeeneeeeeeeeeeeeeeneeeeeeeneeeeeees 9 Optional Services cc cccceccceceeeeceeeeeeeeeeeeeseeeeessees 10 Mobile to Mobile Calling 10 Enhanced Voice Mail 10 International Long Distance ccceeeeeeeeeeees 11 Products amp Services ccccceceececeeeeeeeeeeeeeeeeeeeeeeeetees 12 Text Messaging ccceeeeceeeeeeeceeeeeeeeeeeeeeeeeeeeneeeeetens 12 Premium SMS 2 ccceeeeceeeeeeceeeeeeeeeeeeeeeeeeeeeseeeeeesaees 12 Static ag see sh sce e I ceca eee tease EERE 13 Dial Up Networking Tethered Access Services 14 Packet Flow Optimization PFO eeseeees 15 International CDMA Roaming ccceeeeeeeeeeeeeeees 16 Multimedia Messaging MMS ceeeeeeeeeeeeees 20 Over the Air Parameter Administration OTAPA 21 Wireless Cruise Ship Services 2 c ceceeeeeeeeeeees 22 D ta Servite etiri dice db urere neds aeee a a raai 23 TART T eia aiao ea a aa a a a eai 23 EVDO ssoi araa e a e eip a 23 EVDO Revision A Enhancement eseeeee 24 Data Roaming 1XRTT and EVDO ceseeeeees 24 Additional Information cccsecceeeeeeeeeeeeteeeetees 26 Toll Free Calls cccccccceeeeceeeeeeeceeeeeeeeeeeeeeeeeeesneeeeeees 26 Operator ASSIStANCE ccececceceeeeeeeeeeeteeeeteeeeeesnaees 26 Network T
22. DO Rev 0 400 700 Kbps 60 80 Kbps Please note the following as it applies to the PFO service offering PFO Feature Code e PFO is enabled by contacting the VPSC and requesting that PFO feature code be enabled on a particular MDN e Once the feature is assigned to an end user s MDN they will experience slower maximum throughput speeds The end user s EVDO data throughput speed will reduce to approximately 200 kilobits per second in each data session e The EVDO data throughput speed will continue to reduce to approximately 200 kilobits per session in each data session until the PFO feature code is manually removed from the end user s MDN Please contact the VPSC to have the PFO feature removed from the end user s MDN e Itis your sole responsibility to contact the VPSC to enable and disable the feature for each end user s MDN PFO Limitations e Applies only to EVDO Mobile IP MIP capable devices e Will not work while roaming off the wholesale mobility network e Will not stop end user usage it is designed to reduce an end user s upload and download speeds Verizon makes PFO available on an as is basis and makes no representations or warranties either expressed or implied concerning PFO or the quality reliability or performance of PFO including without limitation warranties of merchantability or fitness for a particular use or purpose Each customer enabling PFO acknowledges that Verizon i
23. I capable handset device e Data connector cable i e USB adapter e PC CD ROM connectivity software e Automate the setup of the end user s provided laptop e DUN NAlI enabled feature code and data feature refer to feature section below A Bluetooth device does not require the use of a data connector cable Note With some tethered solutions the device may require connectivity software to set up the DUN NAI services for the Internet Verizon does not offer generic connectivity software The device accessories i e PC CD ROM connectivity software cable etc vary based on the device solution established by you and the OEM device distributor To obtain additional key information for DUN NAI services e g device requirements service coverage pricing etc please contact your Account Manager 15 Packet Flow Optimization PFO Verizon provides Packet Flow Optimization PFO which enables you to limit the data throughput speed of your end user s EVDO data service You will have the ability to reduce an end user s upload and download speeds to approximately 200 kilobits per second in each data session PFO can assist you with managing data usage on select price plans and features e g unlimited data price plan features offerings Typical download and upload speeds for the EVDO data service ENDO Data Download Speeds Upload Speeds Service EVDO Rev A 600 Kbps 1 4 Mbps 500 Kbps 800Kbps EV
24. Simply everything you need to know about Verizon Partner Solutions Wholesale Mobility Services verizon Table of Contents INEFOCU CHI ON siira iaa 2 Wireless Basics cccccecccceeeeeeeeeeeteeeeeeseeeeeesneeeetees 3 How Wireless Works cccccceceeeeeeeeeeeeeeeeteeeeeeees 3 Where Service is Available ccceeeeeeeeeeeteeees 3 What Affects Your Charges c sccceeeeseeeeeeeeteeees 3 Maximizing Your Coverage cccceseseeeeeeteeeeeetees 3 Length of Call cccccccceecceeeeececeeeeeeeeeeeeeeeeeeesneeeeesenees 4 Calling Plans 0 cccccccccceessssssseeeeeeeesesssseeeeeeessssensneeees 5 Bundled Calling Plans cceececeeeeeeeeeeeeeeeeeeeeseees 5 Bulk Calling Plans 2 cceceeeceeeeeeeeeeeseeeeeeseeeeeeeees 5 Features aaee Megs pees Pe cee ead 6 Night and Weekend Minutes cceseeeeeeeeeees 6 Basic Voice Mall cccceeccceeeeeeceeeeeeeeeeeeeseeeeesenees 6 Long DIStANCE cosirer asoida aiiai 7 411 Connect ait crash ta shaactadnitonidontoroeteebawoabiaade 7 Caller IDni E steeeage 7 Caller ID Blocking c cccceeeeceeeeeeeeeeeeteeeeeesneeeetees 8 Call Waiting cccccececeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeesneeeeeees 8 Call Forwarding ccescsccceeeeeceeeeeeeeeeeeeeeeeteeeneeeeeees 8 No Answer Busy Transfer cccceeeeeeeeeeeeeeeeeesees
25. a Certified MMS enabled Picture Messaging Video Messaging digital handset to participate Available features for MMS Picture Messaging Picture Messaging provides four main features that enhance your end user s wireless experience 1 Taking a picture 2 Storing a picture e Use the Picture Gallery on camera phone 3 Sending a picture e Add text and sound to any mobile originated picture messages sent to other wireless or inter carrier partner camera phones e Send picture messages to any valid email address 4 Personalizing a phone with pictures e Stored pictures can be used as personalized wallpaper on the device e Pictures stored on certain devices can be utilized with Caller ID and display based on the mobile number of an incoming caller Video Messaging End users can record and send short video messages with simultaneous sound of up to 15 seconds to inter carrier video messaging phones see list of current participating carriers below or valid email address or other camera phones Also 1 000 characters of text can be sent and received with a video message Inter Carrier MMS End users can send and receive picture and video messages within the United States by addressing the message to the 10 digit mobile number of users on the following carriers Alaska Communications Systems Iowa Wireless Alaska Wireless Leaco Rural Telephone Co Alltel Long Lines All West Metro PCS AT amp T
26. ages on WAP enabled devices WAP content is marked up in WML Wireless Markup Language which is similar to HTML and allows screens of information to be constructed and easily viewed on WAP enabled devices Mobile Web WAP Providers You may contact any one of the following providers or choose one on your own If you choose one on your own advance conditions may apply e David Gruhin of MobileWeb4U directly at 216 244 4330 or via email at david mobileweb4u com e Tony Tagliareni of ClearSky Mobile Media directly at 407 515 8601 or via email at ttagliareni csky com e Rich Barton of Comverse directly at 781 213 2773 or via email at richard barton comverse com e Jason Sommerset of Motricity directly at 425 638 8526 or via email at Jason Sommerset motricity com WAP Provider Gateway Content Customization MobileWeb4U x Limited Customization ClearSky og Mobile Media X X Customization Comverse x Customization Motricity X Customization An agreement is needed between you and any Mobile Web WAP provider you may elect to use Provisioning Mobile Directory Numbers MDNs with Mobile Web To access the Mobile Web WAP Internet portal via the Verizon data network new activations or existing end user MDNs with a voice rate plan need to have a data feature added to their MDN or switch from a voice rate plan to a data rate plan Charges Associated with Mobile Web WAP Verizon bills you for data usag
27. alk c c cccceeeeeeeeeeeceeeeeeeeeeeeeeeeeeeesneeeeseaees 26 Hearing Impaired Communication Devices 26 FCC Rules and Regulations ccsseceeeeeeeeeeeetees 26 Troubleshooting Tips cccccccccceeeesssssteeeeeeeessessneeees 27 Appendix oeren r idgl tehsil ace a E edges 28 Voice Mail User Guides c ccececceeeeeeeeeeteeeeeeetees 28 Introduction Thank you for choosing Wholesale Mobility This Wholesale Mobility Solutions Guide is designed to provide information on Wholesale Mobility features and products This Guide is a live document and is subject to change without notice This Guide provides answers to your questions about operational and technical support This Guide is not a part of your Wholesale Mobility Agreement The Wholesale Mobility Agreement governs the relationship between the parties In the event of any conflict between the provisions of the Wholesale Mobility Agreement and this Guide the Wholesale Mobility Agreement shall govern This Guide is non binding is provided for informational purposes only and is not necessarily current or accurate in all respects Wireless Basics How Wireless Works As you would expect wireless service is different from landline home or business phone service On a wireless phone the end user must press the SEND button to alert the network to connect the call Unlike the calls one makes on a home or busi
28. ant names addresses and numbers e Movies Find out what s playing and where including theater names show times ratings and more e Weather Reports Keep ahead of the weather with local forecasts and next day outlooks e Sports Scores See which teams are winning games e Local Events Find information about local events in major metropolitan cities To use 411 Connect e Press 4 Q 2 T ED from the wireless phone Note You will be charged for all answered calls even if the end user disconnects prior to speaking with an operator Enhanced services are not available in all areas Caller ID Caller ID displays the name and number of the person calling on the end user s wireless handset for all unblocked numbers It may also display the name of the person if the end user stored it in the handset s memory Caller ID is not available on all calls on all equipment or in all areas Please refer to the handset s user guide for more information Caller ID Blocking Caller ID Blocking prevents the mobile phone number from being transmitted when a call is made from the wireless handset The mobile phone number can be blocked on a per call basis or on a continuous basis at no extra charge To enable Caller ID Blocking feature on a per call basis by the end user e Press 000 phone number SEND Note To enable continuous Caller ID Blocking you can add the Caller ID Blocking feature to the end user s mobi
29. ay Peak hours are 6 00 AM 6 59 PM Monday through Friday Maximizing Coverage Verizon and its vendors are continually expanding the availability of digital service for roaming calls To take advantage of recent improvements the Preferred Roaming List PRL software in the end user s wireless handset must be updated periodically using OTA programming As noted OTA requires an OTA capable wireless handset Verizon makes it simple for the end user to upgrade the wireless handset s PRL software The call takes less than two minutes and is airtime free End users should be reminded monthly to update their PRL software in their wireless handset to ensure they have the most current roaming capabilities To update the end user s Preferred Roaming List PRL Turn on the phone anywhere on the Wholesale Mobility digital network e Dial 22891 update the PRL and press SEND e The end user will hear the following message Welcome to Over The Air Programming please hold while we update your roaming capabilities This call is airtime free e Hold music will play immediately along with the following message Please continue to hold while your phone is being programmed e Once the PRL Update programming is complete the end user will hear the following message Your phone has been programmed successfully Thank you for calling An Activation Successful message may also appear on the handset s dis
30. can dial their 10 digit wireless number to access Voice Mail You may incur airtime toll long distance or roaming charges Note When Call Forwarding or No Answer Busy Transfer is enabled the end user will not be able to access Voice Mail in some local areas or while roaming If the end user is unable to access Voice Mail the end user should deactivate Call Forwarding or No Answer Busy Transfer to gain access International Long Distance End users can make calls to over 150 countries with a digital handset International dialing is enabled by adding the International Dialing Feature to the end user s mobile number in the billing system The International Dialing Feature does not have a monthly recurring charge Long distance charges apply and are based on the country called Note When end users are roaming on another carrier s wireless network international long distance charges dialing rates and country availability vary due to the roaming carrier s international dialing policies The charges will differ from the rate billed by Verizon and may be passed on to you Due to the high incidence of fraud there are some countries that end users are restricted from calling even if the International Dialing Feature is on their account Verizon reserves the right to block calls to any country at any time without notice to you due to fraud If the country to which a call is placed is restricted end users hear a message explaining
31. d on your wireless invoice while long distance and toll charges appear on the end user s credit card bill e Noperson shall knowingly utter or transmit any false or fraudulent signal or distress communication No person shall utter any obscene indecent or profane language by means of radio communication To reach a standard operator from the end user s phone e No person shall willfully or maliciously interfere with or cause interference to any radio communication or e Press 0 SEND signal Note Directory Assistance is available through 411 Connect e It is unlawful to listen in on conversations intended for others or to divulge any information thereby Network Talk obtained CDMA Code Division Multiple Access digital network technology offers many benefits compared to analog such as less static enhanced voice clarity increased privacy and longer battery life A CDMA digital phone is required to subscribe to our digital service You must activate only approved devices that are on the approved device list see Mobility Agreement for details You must ensure that digital phones are either dual mode which means access to analog service when traveling in areas where digital service is not available or tri mode which allows end users to use analog CDMA digital 800 MHz or CDMA digital service on a different frequency 1900 MHz Hearing Impaired Communication Devices TTY Text Telephony or TDD
32. d user s phone e Press ooo 10 digit forwarding phone number SEND e After confirmation message or tone press END Please note different activation procedures for Busy Transfer in the following markets South Area West Area e Press Q00 10 digit forwarding phone number SEND To deactivate Busy Transfer on the end user s phone Press SEND e After hearing a confirmation tone press END Please note different deactivation procedures for Busy Transfer in the following markets Central North Carolina Dothan AL South Georgia amp Charleston SC e Press 06000 senn Alabama Florida North Georgia Gulf Coast Hickory NC Western North Carolina Upstate South Carolina Tennessee Texas amp West Area e Press SEND Midwest amp Northeast Area e Press SEND Western Massachusetts e Press SEND Note Depending on the location the end user may have to temporarily deactivate No Answer Busy Transfer to be able to access the Voice Mailbox 3 Way Calling The end user can conduct a three way conversation on the wireless handset Airtime and other charges which may include toll or long distance charges apply for both calls until the initiator terminates the call With 3 Way Calling end users incur charges for two calls To use 3 Way Calling on the end user s phone e Enter the 10 digit phone number of the first party and press SEND e Enter the 10 digit phone number of the
33. d users receive the benefits of the wireless network we use you must program the end user s phone with the appropriate Preferred Roaming List PRL A tri mode digital device is required Calling Plans include both Bundled and Bulk Plans which are described in additional detail below Bundled Calling Plans Billing for the Bundled Calling Plans is based on the monthly access price and number of included Peak and Nights and Weekends allowance minutes per Mobile Directory Number MDN Peak and Nights and Weekends allowance minutes may not be shared and unused minutes may not be carried over from month to month Bundled Pricing minutes are decremented in the following order 1 Mobile to Mobile MTM if this feature is selected on the end user s MDN 2 Nights and Weekends minutes 3 Peak Allowance minutes Various digital features and services that require digital capacity such as Text Messaging may not be available throughout the mobility network Included Features and Optional Services are listed below Included Features for Bundled Calling Plans e Nights amp Weekend e Call Waiting e 411 Connect Minutes e Text Messaging e Caller ID e Caller ID Blocking e Premium Text Messaging PSMS e Basic Voice Mail e Call Forwarding e 3 Way Calling e No Answer Busy Transfer e Long Distance Optional Services for Bundled Calling Plans e National MTM Calling e Enhanced Voice Mail
34. dialing instructions etc encountered while aboard should be directed to the purser s office which will provide troubleshooting procedures to assist with the resolution of the issue A current list of ships and the pricing for the Cruise Ship Service is listed in your Wholesale agreement Data Services 1XRTT End users can access the Internet email and attachments at speeds of up to 144 kbps 1XRTT service is available in 100 of the Wholesale Mobility Wireless digital footprint and subscribers can expect average speeds of 60 80 kbps which is approximately 5 times faster than IS95A 1XRTT is capable of data speeds bursting up to 144 kbps delivering typical speeds of 60 80 kbps There may be times when 1XRTT is not available either because the end user is outside the 1XRTT service area or the connection is otherwise unavailable Roaming for 1XRTT is currently not available With 1XRTT end users can e Access the Web send email and download files anywhere within the 1XRTT service area e Exchange email and share files easily e Gain wireless access to their corporate intranet or virtual private network end users must verify their own access requirements e View multi graphic Web pages at speeds of up to 144 kbps e Quickly download email attachments complex spreadsheets presentations and digital images e Work wirelessly and easily with no phone jack or separate ISP Evolution Data Optimized EVDO Y
35. e International Long Distance e Text Messaging Bundled Packages Note Features and Optional Services may not be available in all markets or on all Calling Plans The International Long Distance approved country list is subject to change from time to time Additional fees may apply to various features and services Please reference the pricing schedule applicable charges and restrictions for all included features and or optional services in the Wholesale Mobility Agreement or contact your Account Manager for more details Bulk Calling Plan The Bulk Calling Plan offers billing based on a tiered pricing structure with specific rates per Kilobyte and for minutes of use Monthly Access is determined by the number of minutes used for all numbers assigned to you Included Features for Bulk Calling Plan e Basic Voice Mail e 411 Connect e Caller ID e Text Messaging e Caller ID e Call Waiting e Premium Text Blocking Messaging PSMS e Call Forwarding e 3 Way Calling e No Answer Busy Transfer Optional Services for Bulk Calling Plan e International Long Distance e Enhanced Voice Mail e Long Distance e Text Messaging Bundled Packages Note Features and Optional Services may not be available in all markets or on all Calling Plans The International Long Distance approved country list is subject to change from time to time Additional fees may apply to var
36. e transport via the Verizon data network Usage is charged according to the data rate plan or data feature code selected on the end user s MDN 19 Text to Landline Text To Landline service enables end users to send text messages to most landline numbers listed in the White Pages in the 50 United States excluding U S possessions and territories The text message is converted to a voice message and delivered in an audible format Text To Landline attempts will not be delivered to landline numbers outside of the United States A two way text messaging capable device is required A per message premium charge applies to messages sent using the Text To Landline service No charges apply to recipients of Text to Landline messages Text To Landline is automatically available to all end users that do not have text messaging service blocked When end users send a text message to an eligible landline destination they receive an opt in text message at no charge informing them that their message will be delivered to a landline phone and asking whether they would like to have it delivered as a Text To Landline message for a delivery fee To accept the end user replies with Y in the content field The opt in message and the reply to opt in are sent and received at no charge to the end user When the opt in reply is received the Text To Landline message is converted to a recorded voice message The message is checked against delivery
37. hat location The list and availability is subject to change In Port e When the cruise lines are in port in a location where Verizon offers international CDMA Roaming service end users who have the latest PRL and the International Dialing Feature code activated on their MDN can connect to the local roaming carrier s network e End user MDNs are billed at the applicable per minute roaming rate noted in your Wholesale Mobility agreement e End user MDNs that do not have the latest PRL and International Dialing Feature code will not be able to use their phones in port or while traveling on land in foreign countries Out of Range e When the cruise lines are out of range of land based mobile phone networks the Wireless Cruise Ship Service becomes available for wireless voice calls where and when available Calls in Progress e Calls in progress when leaving a port are dropped when the ship is entering international waters and is out of range from the land based mobile phone network e Calls in progress when entering a port are dropped when the land based service is detected Wireless Services e Wireless Cruise Ship Service offers voice service only e Wireless services such as Text Messaging Caller ID etc are not available with Wireless Cruise Ship service Voicemail e Voicemail service is available e End users must dial the country code 011 area code their Wireless phone number to retrieve voice mail
38. hese markets where service is not available Simple IP SIP devices are not compatible with roaming markets that are Mobile IP MIP ONLY To acquire data services while roaming in a MIP ONLY market the service requires Mobile IP MIP devices with Dynamic Mobile IP Update DMU Attempts to use a Simple IP device in a MIP ONLY roaming market will be unsuccessful Please contact your Account Manager to obtain the current City List which details those cities which require Mobile IP Wholesale Approved Certified Devices Eligible for 1X Service Data Roaming Blackberry Devices Modems Modules PC Cards Telematic Devices 1XRTT and EVDO Data Service Roaming Features Items required prior to roaming 1X EVDO Service Data Roaming Features 1 1X EVDO Roaming 2 1X EVDO Data Roaming e Preferred Roaming List PRL Updates In an effort to ensure end users have the most current coverage they must administer a PRL Update 00000 and press SEND on their device while in the Wholesale Mobility footprint prior to roaming on the Carriers 1XRTT EVDO Service Network End users must establish one data session on the Verizon 1XRTT or EVDO network prior to roaming 25 Static IP End users with Static IP will not be able to maintain their Static IP service when roaming in some areas These end users will need to be assigned a Dynamic IP address The network will automatically assign a Dynamic IP address each time the end user attempts
39. in South Korea Contact your Account Manager to obtain the current binary file of the South Korea PRL Upon returning to the U S from South Korea must be in a Wholesale Mobility digital area end users should dial 9ee000 to change back to the PRL relevant for the calling plan assigned to their mobile number in the ordering billing system Roaming Restrictions International CDMA Roaming CANNOT be restricted End users with a current national PRL have the ability to roam internationally You can add a Roam Restrict Feature Code to the end user s mobile number however the code restricts roaming to the home SID assigned to the MDN Therefore the end user will not be able to make or receive calls outside their home SID area Calling Features While Roaming All features i e Caller ID Call Waiting etc are subject to local capabilities and may not be available while roaming internationally You should advise the end user of possible feature limitations as well as the following e Voicemail To access voice mail end users dial their mobile phone number including the applicable country codes Reference the Dialing Pattern and City Listing Guide to obtain the appropriate instructions for placing calls to the United States Note cannot be used to retrieve voice mail International toll to the U S and airtime charges apply when retrieving voicemail messages The voice mail Message Waiting Indicator MWI may not function whi
40. ing airtime Roaming Problems Verizon uses a standard process to efficiently and effectively handle roaming problems in approved international CDMA countries Use the following process for reporting roaming problems e Obtain all necessary information regarding a customer s roaming problem e Forward all necessary information to the Verizon Partner Solutions Center so that the Representative may perform an advanced investigation of the roaming problem BREW Managed Services Qualcomm s BREW managed service offering is available to resellers with a voice and data wholesale agreement You will also need a Brew agreement with Qualcomm Qualcomm s BREW managed services is a Qualcomm hosted non branded managed service End users can access a catalog of BREW applications and download select applications to their handset via the data network Key Requirements e Open Development approved and certified phone with Qualcomm required Carrier ID CID and URL e Data Agreement e End user accounts are required to have a data rate plan or be data enabled to access and use the Verizon network and BREW managed services e You must contact Qualcomm directly for information regarding Qualcomm set up fees device requirements BREW managed services catalog information contract details etc e You must execute your own BREW managed services agreement with Qualcomm in order to be able to make available the catalog of application
41. ious features and services Please reference the pricing schedule applicable charges and restrictions for all included features and or optional services in the Wholesale Mobility Agreement or contact your Account Manager for more details The following services are also available e Domestic Roaming e International CDMA Roaming approved CDMA countries only e Local Number Portability LNP e Emergency services E911 Phase II compliant network E911 compliant devices are your obligation Note The International Long Distance and International CDMA Roaming approved country lists are subject to change from time to time Features Several features and services are included in your Wholesale Plan with no additional monthly access charge However there are some features that may incur usage charges should you elect to allow your end users to use them Many of these features are only available in digital service areas and may not be available in all markets Night and Weekend Minutes Available with Bundled Calling Plans only We offer a special promotion that provides extra night and weekend home airtime minutes Night and weekend minutes in excess of these promotional minutes are billed at the per minute rate as specified in the Wholesale Agreement Monthly home airtime allowance minutes apply during peak hours Night and Weekend allowance minute hours are e Night Off Peak 9 01 PM 5 59 AM Monday through Friday e
42. l footprint If the end user is roaming off the network the OTAPA session will not go through OTAPA will attempt the update for up to 48 hours e The device must be powered on and in the Wholesale Wireless territory within 48 hours after the initial OTAPA attempt If the device is not powered on and in the Wholesale Wireless territory within the 48 hours the PRL update will not occur Note f the PRL does not update via the OTAPA process within the 48 hour timeline the PRL will not update until the end user device is manually updated by pressing 22891 and SEND the mobile number is identified via the targeted list process at a later date or the end user s price plan is updated Wireless Cruise Ship Service Cruise Ship Roaming Wireless Cruise Ship Service is offered on various cruise lines on select ships as the ships sail between various ports The cruise lines are equipped with technology to detect land based signals therefore end users must have the latest Preferred Roaming List PRL in order to use the Wireless Cruise Ship Service Cruise Ship Roaming rates apply only to calls made and received when traveling in international waters on the cruise lines and ships published in the International CDMA Roaming Dialing Pattern Guide and City Listing Guide subject to change Calls made and received when end users are in port or cruising in an area served by a roaming partner are billed at the applicable roaming rates for t
43. l or rapid prompting for message navigation e Spanish Language Option Choose English or Spanish prompts Press 4 Personal Options from the Main Menu then press 2 Administrative Options then press 1 General Options and follow the prompts to select Language Options Options may vary in some markets Note Availability of these features varies based on the end user s mobility market area Additional Basic Voice Mail Feature Information Maximum Message Length 3 minutes Saved Message Retention 21 days Maximum Number of Messages 20 messages Maximum Greeting Length 60 seconds Please note Additional Basic Voice Mail Feature Information for the following Midwest Area Markets Cedar Rapids Davenport Des Moines Dubuque lowa City Waterloo Cedar Falls IA Southern IL IL 2 Bureau Rockford IL Evansville South Bend IN Western Kentucky Duluth MN Omaha NE Fargo Grand Forks Red River Valley ND Maximum Message Length 2 minutes Saved Message Retention 7 days Maximum Number of Messages 15 messages 60 seconds Maximum Greeting Length Important Voice Mail Information e Airtime long distance roaming charges and taxes apply when setting up Voice Mail or retrieving messages from the wireless handset 660 should work anywhere the end user travels in the United States on the Wholesale Mobility Network e f QOQ does not work the end user is not on the Who
44. l support Note U S toll free numbers cannot be dialed from most international countries It is recommended that you provide your customers with a non 800 number to reach your Customer Care department These calls are billed international toll and roaming airtime Your Customer Care abbreviated dialing codes will not connect the end user to the serving carrier s customer care department 1XRTT EVDO Data General Roaming Troubleshooting 1XRTT and EVDO Data Roaming problems may arise while roaming in the applicable serving roaming Carrier s markets Verizon uses a standard process to efficiently and effectively resolve 1XRTT Data roaming troubleshooting problems Before contacting the Verizon Partner Solution Center VPSC you must provide and or verify the following information 1 Determine if it is a billing system issue Does the MDN have the correct 1XRTT Data Roaming features If not you must add the applicable 1XRTT Data Roaming features to the MDN and test 2 Determine if it is an equipment issue Ensure the equipment is properly configured and functioning properly e Confirm device is an Approved Certified 1XRTT EVDOcapable device e Determine if the end user can establish a data connection e Ensure NAM System Select amp SID are programmed correctly e Determine if any other devices at the end user s location are experiencing the same issue If yes the issue could potentially be system related
45. le end users are roaming on a non Verizon network e Text Messaging Your end users may use CDMA text messaging capable equipment certified for Resellers by Verizon for sending and receiving text messages in available markets when roaming internationally on the CDMA networks of international carriers with which Verizon has roaming agreements including wireless cruise ships To obtain a current list of international countries available for text messaging service please contact your Account Manager 17 Hotline Feature The hotline feature may not work for MDNs roaming in international CDMA markets and is highly discouraged If the hotline functionality does work international toll charges will occur for each hotline attempt Customer Care Support You should provide your end users with the applicable contact numbers to reach your Customer Care Support department and administer the basic troubleshooting steps as noted below in the Required Troubleshooting section Upon receiving the required information you should contact the Verizon Partner Solutions Center Your Customer Care abbreviated dialing codes will not connect to the serving carrier s customer care department Note U S toll free numbers cannot be dialed from most international countries It is recommended that you provide your customers with a non 800 number to reach your customer care department These calls are billed international toll and roam
46. le phone number in the billing system The continuous Caller ID Blocking feature may be manually disabled by the end user to allow their mobile phone number to be transmitted on a per call basis To disable the continuous Caller ID Blocking and transmit the mobile phone number on a per call basis by the end user e Press 000 phone number SEND Note Unless the end user activates Caller ID Blocking the phone number may be displayed when the end user calls someone who uses Caller ID The end user may not be able to block Caller ID when roaming in some markets or when calling certain toll free numbers or 911 Call Waiting This feature lets end users know when another caller is trying to reach them while they re on a call The end user hears a short tone After hearing the Call Waiting tone they have approximately 30 seconds to answer the call before the second caller hears a standard message or is forwarded to the end user s Voice Mailbox With Call Waiting charges are incurred for two calls if the end user answers the call Airtime and other usual charges apply to both calls until the end user ends one of the calls To use Call Waiting on the end user s phone e Press SEND to answer an incoming call the first call will be placed on hold e Press SEND again to alternate between calls e To disconnect either call simply have the caller hang up e Press END to terminate both calls Call Forwarding End users can have
47. lesale Mobility Network The end user can dial their 10 digit wireless number to access Voice Mail Resellers may incur airtime toll long distance or roaming charges Note When Call Forwarding or No Answer Busy Transfer features are enabled the end user will not be able to access Voice Mail in some local areas or while roaming If the end user is unable to access Voice Mail the end user should deactivate Call Forwarding or No Answer Busy Transfer to gain access Long Distance End users can make domestic long distance calls using the Long Distance provided with our wireless service within their Rate and Coverage Area Airtime and other text messaging charges apply 411 Connect 411 Connect is an exclusive Verizon Wireless service that provides end users with phone numbers addresses and information for anything from restaurants and movies to stores and scores With 411 Connect end users can speak to a live operator 24 hours a day from anywhere on the wireless network we use Up to three numbers per call can be requested which will be billed at the applicable surcharge rate plus airtime get connected to one phone number at no extra charge End users can use this 411 Connect service on the go for e Local amp National Numbers Request phone numbers around the corner or across the country e Yellow Pages Category Search Search by name or business type e Restaurants Search by cuisines or cities and get restaur
48. ness phone wireless communications travel over the air and can react to the environment Therefore rain snow fog falling leaves water mountains canyons disasters and even buildings may affect service All wireless service is subject to dead zones or no coverage areas These are generally limited to remote areas where a wireless network has not yet been built Before Starting To set up the end user s wireless phone for the first time e The end user must use OTA Over the Air programming to program the handset OTA requires an OTA capable wireless handset From the home coverage area the end user dials 22890 and SEND to program the handset The call takes less than two minutes and is airtime free e The battery must be charged completely The handset s user guide provides complete details on charging the battery Note All wireless batteries lose power even if the phone is not turned on End users who keep a phone in the car for emergencies should be reminded to check and recharge the battery from time to time Getting the End user Started To make calls e Turn on the phone e Enter the area code and phone number e Press SEND e When the call is completed press END to disconnect Note For some local calls dialing the area code may not be required Similarly for some long distance calls dialing a 1 before the area code may not be required To receive calls e The phone must be powered ON to recei
49. o include a sample of MDNs MINs that based on their roaming usage may not have the most current PRL The list will be compiled into a report and submitted to an IT application system that loads the information onto the OTAPA Network platform and schedules a PRL update session OTAPA End user Experience The OTAPA transaction is typically transparent to the end user Therefore error messages do not appear on the end user s devices You should work with your Original Equipment Manufacturers OEMs or device distributors if select phone models display messages in error OTAPA Device Requirements Most tri mode and all digital devices are OTAPA capable In accordance with the Verizon device compatibility certification and device requirements provisions of the Wholesale Agreement and for uniform compliance all of your equipment must be OTAPA compatible OTAPA Sessions To receive OTAPA updates the phone must be powered on If the device is powered off the OTAPA session will automatically route when the device is turned back on It will attempt to automatically route for up to 48 hours after the initial OTAPA attempt e Ifthe end user is on a call the OTAPA session is transparent e If an OTAPA session is taking place and the end user attempts to make receive a call the call will go through and the OTAPA session will be ended and re tried at a later time 22 e OTAPA will work anywhere on the Wholesale Mobility digita
50. one e The phone alerts the end user to any new text message e A visual alert typically New Text Message or New TXT Message with an envelope icon BX displays on the wireless handset Visual alerts vary by wireless phone model To send a text message from the end user s phone 1 Go to the wireless two way messaging capable handset s messaging menu 2 Using the keypad select the create message or new text message option 3 Enter the 10 digit wireless phone number or the email address of the recipient 4 Type the message using the keypad as described in the phone s user guide 5 Press SEND Sending Messages Using Messaging Software You can use commercial text messaging software to send text messages to your end user MDN base Verizon does not sell support or endorse messaging software Capacity Storage for Text Messaging End users should refer to the manufacturer s user guide for their wireless phone to determine the memory capacity for storing text messages The number of messages that can be stored in the wireless phone is determined by the amount of capacity set by the manufacturer Please note that the number of messages stored in the wireless phone may reduce the number of new messages an end user can receive Note Verizon is not responsible for messages that are lost or significantly delayed due to transmission by the Internet Information sent via text message including the
51. ou may provide your end users with access to the EVDO network EVDO is a 3rd generation data service This ultra high speed wireless service is available in various cities throughout the United States from Verizon and provides users with typical speeds of 400 700 kbps capable of bursts up to 2 Mbps There are several EVDO Data Plans and pricing options Usage on all plans is always rounded up to the nearest Kilobyte Maximum possible speed varies It declines with distance from cell site and is limited to 1 54 Mbps at certain cell sites with backhaul limitations The number of users on the EVDO network may also affect maximum possible speed Average upload speeds expected to be between 60 and 80 kbps Because of the difference in upload speeds Verizon does not recommend using wireless EVDO for video conferencing or other applications that require faster upload speeds Speed based on network tests with 5MB FTP data files without compression Actual throughput speeds and coverage vary Roaming for EVDO Service is currently not available 24 With EVDO end users can e Download complex files and large email attachments easily at typical speeds of 400 700 kbps capable of reaching speeds up to 2 Mbps e Perform Internet searches e Increase productivity with flexibility to work outside the office at ultra high speeds e Enjoy 1XRTT service and coverage in thousands of cities automatically when outside the EVDO coverage area
52. pable device from Wholesale Mobility locations within the United States to an international wireless phone number in an international destination To obtain the current price list please reference the Pricing Exhibit in the Wholesale Agreement For more detailed information contact your Account Manager Charges Associated with International SMS e A per message charge is billed for each message sent and received To send an International SMS text message from the end user s phone e Go to the wireless two way messaging capable handset s messaging menu e Using the keypad enter the international wireless number in the To field e Type the message or key word provided by the content or brand provider using the keypad as described in the phone s user guide e Press SEND 20 To read an International SMS Text Message on the end user s phone e The phone alerts the end user to a new text message e A visual alert typically New Text Message or New TXT Message with an envelope icon displays on the wireless handset Visual alerts vary by wireless phone model Multimedia Messaging Service MMS You can provide Multimedia Messaging Service MMS under a voice and data agreement MMS allows your end users to send and receive messages that include photo images audio and video clips via a text message to an MMS capable Picture Messaging Video Messaging digital handset End users must have
53. pendent upon the media format specifications of the device Therefore Verizon attempts to deliver inter carrier MMS messages received in their original full format However media format types not supported by Verizon will be dropped and replaced with an error text and sent to the inter carrier end user device Example Unsupported content type audio mp3 chain link mp3 The mobile email address of your end users contains the end user s mobile number MDN included with the mypixmessages com domain email address Example MDN mypixmessages com i e 555 555 5555 mypixmessages com The end user s mobile email address is used to receive and view pictures videos on approved MMS enabled picture messaging video messaging digital phones Please refer to the MMS Policy and the Pricing Exhibit in your Voice and Data Agreement for applicable restrictions Over The Air Parameter Administration OTAPA OTAPA is a network application that is used to program OTAPA capable devices by pushing Preferred Roaming List PRL information to the device over the wireless network OTAPA works over the air just like OTA except that OTAPA is Verizon initiated whereas OTA depends upon end users dialing 22890 and pressing SEND to manually update the PRL Pushing the PRL to VZW certified OTAPA capable devices provides the following benefits to your end user e PRLs are designed to match your end user s price plan the
54. play The end user will hear two audible beeps to confirm the activation was successful e Press END to disconnect Length of Call Calls are measured in full minutes That means partial minutes are rounded up to the next full minute For example a 15 second call is billed as one full minute A one minute 20 second call is billed as two full minutes Time starts when the end user presses SEND or the call connects to the system Time stops when the call disconnects from the system which may be a few seconds after the end user presses END or the call is otherwise terminated Charges for incoming calls begin when the call connects to the system which may be before the phone rings or before the end user answers the call Note You are not charged for end user calls that do not connect unbillable calls such as 911 busy signals and unanswered calls that ring for less than 60 seconds You will be billed at normal airtime rates for end user calls that ring for 60 seconds or more in some areas even if such calls are busy or unanswered If a device such as an answering or fax machine answers the incoming call automatically the call will be considered complete and billable Calling Plans Calling Plans offer your end users the freedom to use their minutes anywhere on the wireless network Rates vary outside of the Wholesale Mobility network Verizon passes through the rates charged by roaming carriers To ensure that you and your en
55. r should follow the voice prompts to create password greetings and mailbox options Voice Mail Retrieval To access the Voice Mailbox from the end user s wireless phone on the Wholesale Mobility Network e Press OvMm 00Q0 ED trom a Mobility coverage area e f not prompted to enter a password press to interrupt the greeting e Follow the voice prompts to enter the password then press O To access the Voice Mailbox outside the Wholesale Mobility Network or from any touchtone phone e Dial the wireless number e f not prompted to enter a password press 6 to interrupt the greeting e Follow the voice prompts to enter the password then press O Voice Mail Basics When listening to messages press Play Replay Heartime Forward date Erase Reply Save O Skip Not all Voice Mail features are available in all areas Prompts may vary or may not be available in all areas Convenient Features Included with Basic Voice Mail e Distribution Lists Send messages to several individuals at the same time Individuals must be equipped with our wireless Voice Mail service within the end user s market area e Future Message Delivery Record a message for delivery at a later date Press 2 Send Messages from the Main Menu and follow the prompts to record a message Then choose the option to flag a message for delivery at a specified date and time e Prompt Levels Choose norma
56. rding to be able to access the Voice Mailbox No Answer Busy Transfer All incoming calls can be transferred to another number that is pre designated by the end user whenever the wireless phone is busy or remains unanswered after three to five rings With this option the wireless phone will ring and the end user has the option to answer the incoming call or let the call transfer to the pre designated number Airtime charges apply Toll or long distance charges may apply if calls are transferred to a long distance number To activate No Answer Transfer on the end user s phone e Press ooo 10 digit forwarding phone number SEND e After hearing a confirmation message or tone press END Please note different activation procedures for No Answer Busy Transfer in the following market West Area e Press ooo 10 digit forwarding phone number SEND e After hearing a confirmation message or tone press END To deactivate No Answer Transfer on the end user s phone e Press 6000 SEND e After hearing confirmation message or tone press END Please note different deactivation procedures for No Answer Transfer in the following markets Central North Carolina Dothan AL South Georgia amp Charleston SC e Press Q000 SEND North Georgia Midwest amp Northeast Area e Press Q000 SEND Western Massachusetts e Press Q000 SEND West Area e Press 000 SEND To activate Busy Transfer on the en
57. refore the roaming indicator on the device accurately reflects whether the end user is in his her home airtime rate area or roaming on another carrier s network e Having the most current PRL in the device lets the end user connect to the most updated digital service e Updating the PRL provides longer battery life fewer dropped or blocked calls and a clearer crisper connection in more areas e The most current PRL provides access to digital only features with preferred carriers who offer feature transparency such as e TXT Messaging e Caller ID e Voicemail Retrieval e Message Waiting Indicator Note You are obligated to remind end users to update their PRL at least every three months by dialing 22891 and pressing SEND Doing so mitigates any network related issues that may occur with the OTAPA platform Also updating the PRL quarterly ensures that the end user has the most up to date roaming capabilities in his her device No charges apply for OTAPA transactions The OTAPA push is administered via two formats 1 PRL Update with Price Plan Change End users with OTAPA capable handsets receive an automatic PRL update after a price plan change is performed in the billing system This means that end users do not have to dial 22891 and press SEND to update their PRL after a price plan change PRL Update via a Targeted List From time to time without any obligation to do so Open Development may run a database query t
58. rovides the following benefits e End users have fewer devices to manage no PC cards and no additional devices to carry e Your business end users do not have to incur the added expense of buying additional PC cards for their employees e End users will enjoy quick and easy access to email and the Internet DUN NAI service is supported by two Network Access Identifiers NAIs that allow your end users to e Use existing applications running on the device e g WAP etc e Use tethered functionality via a data connector cable or e Bluetooth and PC CD ROM connectivity software e Receive separate billing for both types of services e g tethered and non tethered usage Your devices must be Verizon Certified EVDO DUN NAI capable handset devices that support Multiple NAIs Verizon does not currently have a pre Certified EVDO DUN NAI capable Bluetooth device As such you need to submit your own for certification While certain Bluetooth capable handsets may be able to be utilized with DUN NAI services without a connecting cable maximum download speeds would be limited to 460 kbps Further radio interference including interference from WiFi networks cordless telephones and microwaves may significantly diminish speeds or render the Bluetooth connection inoperable Verizon is unable to provide an estimate of typical speeds Listed below are the key items required for DUN NAI services e Certified EVDO DUN NA
59. s to your end users e Qualcomm hosts the Application Download Server ADS and BREW Distribution System BDS e Resellers will share one catalog of BREW applications e Qualcomm will charge you for access and use of the BREW managed services catalog and applications Device Requirements To utilize the BREW managed service offering the end user must have a Wholesale approved BREW capable device with the proper Carrier ID and URL settings as specified by Qualcomm to access the Qualcomm hosted catalog Please note that specific BREW device settings and requirements apply BREW managed services may not work with current or previously purchased Verizon approved BREW capable devices Charges Data Transport Charges You will be charged data transport usage when downloading BREW applications and accessing BREW interactive applications Transport is billed per kilobyte and decrements as per your data feature code assigned to the MDN Data transport usage is not identified separately from other data transport usage on the Billing Media Layout 18 BREW Charges and Fees Qualcomm Qualcomm charges you separately for applicable BREW access fees and charges per your BREW agreement with Qualcomm Mobile Web WAP WAP standardizes the way that wireless devices can be used for Internet access including e mail the World Wide Web and newsgroups WAP technology enables mobile phone users to look at specially converted Web p
60. s under no obligation to provide upgrade modify or reprogram PFO and may suspend limit or otherwise restrict customer s use of PFO at any time as determined by Verizon Customer s use of PFO is at their own risk The customer shall be financially responsible for all data usage on the MDNs regardless of whether the PFO feature code has or has not been enabled for service You are not eligible for any credits resulting from any network related issues that may occur with PFO To obtain additional key information for PFO e g adding PFO setting threshold levels etc please contact your Account Manager 16 International CDMA Roaming Verizon offers an international roaming service that enables end users with a current PRL Preferred Roaming List to use their tri mode or all digital wireless handset to make and receive calls when roaming on the CDMA networks of carriers with which applicable roaming agreements are in place International CDMA Roaming International CDMA Roaming provides your end users the benefit of roaming internationally with one handset This functionality is available for all Wholesale Mobility customers To obtain a current list of international countries and receive more detailed information regarding International CDMA roaming contact your Account Manager Roaming Requirements The following items are required prior to the end user leaving the United States e International Dialing Feature Code
61. second party and press SEND This puts the first caller on hold and connects the second party e Press SEND to reconnect with first party e If one party hangs up the subscriber will still be connected to the other party e When the end user presses END all parties will be disconnected 10 Please note different dialing procedures for 3 Way Calling in the following markets Northeast Area all markets Midwest Area select markets Peoria Western Illinois Indiana Kentucky amp Pennsylvania Enter the 10 digit phone number of the first party and press SEND With first call established enter second party s 10 digit phone number SEND When second party answers press SEND to connect all parties If one party hangs up the end user will still be connected to the other party When the end user presses END all parties will be disconnected Optional Services There are a variety of extra services you can select to suit your end users specific calling needs and enhance their plans Mobile to Mobile MTM Calling On eligible Calling Plans the end user can make and receive calls to and from another mobile number within your billing account base that is also within the Wholesale Mobility coverage area A monthly access fee applies The MTM feature is not available on all Calling Plans Enhanced Voice Mail For a monthly fee this optional service provides additional features to Basic Voice Mail
62. that the call cannot be completed For information regarding available countries and applicable long distance rates contact your Account Manager 12 Products amp Services Verizon Wholesale Mobility solutions offers additional products and services These additional products and services may have usage charges and or monthly recurring service charges should you elect to allow your end users to use them Many of these products and services are only available in digital service areas and may not be available in all markets For more detailed information contact your Account Manager Text Messaging SMS Short Messaging Service Text Messaging allows the end user to send and receive text messages of up to 160 characters directly on a two way messaging capable phone It s fast fun smart discreet and inexpensive Send and receive messages with virtually any digital wireless phone in the United States using the 10 digit wireless phone number End users without a text message bundle plan receive Text Messaging service with no additional monthly access fees however they incur per message charges for messages sent and or received on their wireless handset Note Wireless digital service and a CDMA two way messaging capable wireless phone are required to send text messages from the wireless handset Airtime and other usual text messaging charges apply to text messages received To read a text message on the end user s ph
63. to connect when roaming Mobile IP Mobile IP service may be available in markets with carriers that offer Mobile IP service Mobile IP service supports the following e Provides the end user with a wireless IP address even when connected on the roaming carrier s network that offers Mobile IP service e Allow end users to receive their Static IP address e Enables soft handoffs between Wholesale Mobility and a roaming carrier offering Mobile IP service This means that an end user can move from one network to another while maintaining a data session and IP address network conditions permitting Possible Service Related Issue If an end user is in an area where a wireless carrier has an overlapping 1X RTT EVDO signal the PRL may cause the device to rescan and acquire the stronger signal this affects only devices that are both voice and data capable If Verizon s vendor does not have a roaming agreement with the wireless carrier that has the overlapping signal your end user will be unable to initiate a 1XRTT or EVDO data session while roaming in that area Customer Care Support You should provide your end users with the contact numbers to reach your Customer Care department You should administer the basic troubleshooting steps as noted below in the 1XRTT EVDO Data General Roaming Troubleshooting section Upon receiving the required information contact the Verizon Partner Solution Center VPSC for additiona
64. ve calls e When the phone rings press SEND Note Other options for receiving and answering calls such as flipping or sliding the device open and key answer and auto answer may be available and may vary per device End users should refer to the device s user manual for more details e When the call is completed press END Where Service Is Available With Wholesale Mobility service the end user can place and receive calls throughout most of the United States and in approved CDMA countries To obtain a current country list and receive detailed information about International CDMA roaming contact your Account Manager Service can be enabled for direct dialing to international locations from certain areas What Affects the Charges The cost a call depends on the Calling Plan and may vary based on the time of the call the location from where the call was made to where the call is routed the length of the call and whether the call connects The selected Calling Plan determines the rates and charges for every type of call text message or data communication The Calling Plan may have different rates depending on whether the call was made or received on weekdays nights or weekends Airtime minutes may be classified as peak off peak or nights and weekends according to the time and the day Generally night off peak hours are 7 00 PM 5 59 AM Monday through Friday and weekend hours are 12 00 AM Saturday through 11 59 PM Sund

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