Your smart Journey.
Contents
1. gt gt Your smart Journey All you need to know 54100 smart Welcome AG_OL 1213 AW indd 1 8 open your mind 03 01 2014 12 48 Use the tester card above to assess your smart car for any damage that may need to be repaired prior to returning the vehicle at the end of your contract should you choose to do so 54100 smart Welcome AG_OL 1213 AW indd 2 gt gt Contents At the start of your agreement At the end of your agreement Your tester card Welcome Motor Insurance by smart smart Service Care An Agility agreement An Operating Lease agreement A Contract Hire agreement 6o S y tO eS Ss amp wo A lease amp care agreement Questions amp Answers U9 How to look after your smart gt gt Important contacts Customer Services for finance Monday to Friday 8 00am 6 00pm Saturday 9 00am 5 00pm calls may be recorded email customerservices mbfs daimler com Motor Insurance by smart Monday to Friday 8 30am 6 00pm and Sat 9 00am 2 00pm calls may be recorded All calls charged at local rate smart Vehicle amp Roadside Assistance Enquiries Lines open 24hrs 7 days a week calls may be recorded Alternatively if you are calling from a mobile and cannot reach us on the number above please call thesmart co uk existingfinancecustomers Fair Wear amp Tear smart Vehicle Return Standards 15 16 How to make a complaint 22 02. 54100 smart Welcome AG_OL 1213 AW indd 18 Chips on windscreen which are less than 5mm providing they do not obscure the driver s line of vision to a maximum of two per windscreen MOT Standards Headlamp lenses with minor chips which do not detract from the overall appearance of your smart or affect the efficiency of the lamp Light scratches around periphery of the windscreen Not Acceptable Scratches and cracks in glass or stone chips with signs of cracking will need to be repaired Cracks or damage to the windscreen within the driver s line of sight Chips greater than 5mm Incompatible window etchings All lamps must be operational holes or cracks in the glass or plastic covers of lamp units are not acceptable Windscreen chip Windscreen chip Examples shown are of unacceptable damage 03 01 2014 12 48 Interior The interior of your smart must be in a good condition for the age and mileage of the vehicle 4 Acceptable gt Normal wear and tear to carpets trim upholstery etc gt Seat cover trim repairs to a high standard gt Texture repairs or colour matching plugs resulting from the removal of telephone accessory equipment X Not Acceptable gt Burns to trim seat covers headlining and floor coverings requiring repair gt Stains or discolouration of a permanent nature gt Tears cuts rips and holes through seat covers headlining and floor covering gt Broken or dam
3. 24 800 miles whichever comes first If the battery falls below 80 of its capacity we will replace the battery for you providing you have followed the manufacturer s and smart Retailer where relevant recommendations as set out in the handbook Battery capacity will be measured during battery maintenance where we ll give you diagnostic information about the battery In addition your Battery Care Cover will include all recommended battery maintenance and servicing as well as any preventative treatment checks which may be required As a lease amp care customer you will also benefit from sale amp care move This includes enhanced breakdown cover exclusive to your smart fortwo electric drive 3rd generation for the life of your battery lease agreement The smart fortwo electric drive 3rd generation comes with a standard three year warranty and the sale amp care move further expands the benefits and features of the traditional two year smartmove assistance provided to smart vehicles sale amp care move benefits include gt Breakdown Service gt Within the first three years the vehicle is fully covered for any breakdown situation and the repairs are covered under the manufacturer s warranty gt For the years which remain up to ten years the vehicle is also fully covered for any breakdown situation up to the point where workshop diagnosis is complete At this point the cost of repairs and repl
4. Calls may be recorded gt 9 54100 smart Welcome AG_OL 1213 AW indd 9 03 01 2014 12 48 PEREDE 54100 smart Welcome AG_OL 1213 AW indd 10 gt 10 i E gt gt smart Questions smart Answers Some frequently asked questions What would you like to know smart by name smart by nature When it comes to answering questions we re pretty good So while we may not be able to tell you the meaning of life you should find all the answers to your questions here If a topic you want to know more about isn t covered you ll find many more FAQs at thesmart co uk existingfinancecustomers Alternatively feel free to call or email us with your query What should I do if my personal or other information changes Please call or email Customer Services We ll forward the necessary documentation for you to complete and return to us It is our obligation to keep your records safe and up to date at all times Can I have a copy of my agreement If you misplace your original countersigned agreement just call or email Customer Services and we ll be happy to send you another print out free of charge Can I settle my existing agreement Talk to your local Retailer who will review your options with you and may also obtain a settlement quote on your behalf Can I extend my agreement short term whilst awaiting delivery of my new smart The easiest way to explore your options is to call or email Custom
5. at a smart Retailer receive a VAT certificate You can use this for your own accounting purposes and where applicable to claim back an element of VAT Simply pay your monthly rentals and enjoy driving your smart What happens at the end of your agreement gt Near the end of your agreement we ll remind you that it s O about to end and we ll schedule for the return of your smart at your convenience Please be aware excess mileage damage or service history related charges may apply gt You can then lease another smart or purchase one of your own gt 6 54100 smart Welcome AG_OL 1213 AW indd 6 03 01 2014 12 48 aa Tl 54100 smart Welcome AG_OL 1213 AW indd 7 gt gt A Contract Hire agreement A general overview In addition to the benefits of an Operating Lease agreement see previous page you also receive the following Road Fund Licence For Contract Hire Agreements You have chosen to include Road Fund Licence RFL over the full term of your agreement therefore we will purchase and renew the RFL for each year that your agreement runs for If the RFL cost increases you will be responsible for the increased amount As a result we will revise your direct debit payments and you will receive an invoice to reflect these changes Any increase or decrease shall apply to your agreement from the date the changes come into force which may not be the date of your vehicle s RFL renewal Y
6. blowouts Check your oil levels regularly Cy To get the best performance from your smart while preventing serious damage to your engine change your oil and filter according to our guidelines Keep your coolant levels topped up Keeping coolant levels topped up is important throughout the year but especially in the summer when engines are more at risk of overheating Check our guidelines to find out how often to check levels and top up coolant in your vehicle Prevent stone chips One of the hazards of everyday motoring is stone chips You can reduce this occurrence by leaving a greater distance from the car in front of you The proper braking distance can diminish chips by 80 Only use a smart Retailer for body work Unfortunately we see vehicles with poor repair work In these cases customers have been charged for further work For the best results use a smart Retailer gt 13 03 01 2014 12 48 a E gt 14 54100 smart Welcome AG_OL 1213 AW indd 14 03 01 2014 12 48 gt gt Vehicle Return Standards When it s time to return your smart We hope your journey has been an enjoyable one Now it is time to start thinking about the return of your smart This booklet is designed to help prevent any avoidable charges you may be faced with It outlines our Vehicle Return Standards and what we consider acceptable and unacceptable damage For visual examples of acceptable and un
7. wheel nuts V5 log book Handbook Complete Service Manual Bumpers and Body Mouldings J Acceptable gt X V Palo Scuff marks up to 50mm 2 which do not adversely affect the overall appearance of your smart Not Acceptable Discoloured loose cracked distorted gouged or split bumpers and mouldings that require replacement plastic welding or painting Dented bumpers and or any dents penetrating through to the base material where painted Repairs not conforming to original finish and specification 54100 smart Welcome AG_OL 1213 AW indd 16 Poor repairs to rust Missing body moulding Examples shown are of unacceptable damage 03 01 2014 12 48 Body and Paint There will be no charge for light damage The most severe dents will be repaired as cost effectively as possible but damage that has penetrated the base coat will be charged Any vehicle wraps or livery will need to be removed and the vehicle returned to its original factory colour J Acceptable gt Minor body dents typically those caused by door to door contact provided that gt a they are less than 13mm gt in diameter maximum one dent per panel to maximum of two dents per vehicle for vehicles up to two years old and four dents for vehicles over two years gt b if more than two or four dents exist the most severe should be repaired gt Light surface scratches not through the top coat which can be r
8. with the vehicle all charging cables in full working order without alteration 4 Acceptable gt X V Surface scoring and light blemishes that reflect normal use Not Acceptable Any modifications to the cable three pin plug or In Cable Control Unit Evidence of neglect or abuse te ge gene ea E AA I FH iN NN Examples shown are of unacceptable damage 03 01 2014 12 48 Se i E gt gt How to make a complaint Your views are important to us If our service hasn t lived up to your expectations we want to know Stage 1 Finance by smart If you have reason to complain you can contact us by calling 0870 847 0700 or writing to us at Mercedes Benz Financial Services UK Limited Tongwell Milton Keynes MK15 8BA We ll provide written acknowledgement of your complaint within five working days Stage 2 Our response Four weeks after receiving your complaint we ll write to you with the outcome of our investigation If we need to carry out further investigations we ll inform you of any delay with an estimated completion date 54100 smart Welcome AG_OL 1213 AW indd 22 a Stage 3 What to do if you re not satisfied If the matter is not resolved to your satisfaction you may refer your complaint to the Finance and Leasing Association Complaints Handling Team They will independently explore the situation in line with their Code of Practice You can conta
9. 870 847 0700 0845 603 3330 00800 2777 7777 44 207 975 7077 03 01 2014 12 48 a E aa Tl gt gt Welcome Get the most out of your smart driving experience Congratulations You have chosen a finance agreement that will ensure you get the most out of your smart driving experience This booklet contains a summary of your contract type as well as details of other key services we provide So sit back relax and remind yourself exactly why you chose smart How to use this booklet What you need to do now get to know your contract The following symbols are shown throughout the brochure when the Now that you ve selected the best finance for you it s time to take section is relevant to that vehicle type only stock and ensure you know exactly what will happen and when during your contract We ve supplied a useful overview of the Blechae anive vehicles only contracts key benefits as well as am at a glance list of what to expect when it comes to an end although there s plenty of time to enjoy your smart before it does gt Familiarise yourself with the Terms and Conditions of your agreement This booklet outlines four finance types Agility Operating Lease Contract Hire and lease amp care If in doubt about the finance type you have chosen please refer to your contract gt Your contract requires you to ensure your smart is serviced and maintained at a smart Retailer With this in mind we o
10. acceptable wear and tear please see the hints and tips enclosed or visit the contract end section at thesmart co uk existingfinancecustomers Please note gt Anything mentioned in the Not Acceptable section of the following pages is likely to be charged for on return of the vehicle gt A full service history is required from a smart Retailer If this is not provided you will be charged in accordance with the matrix Supplied in your agreement 54100 smart Welcome AG_OL 1213 AW indd 15 gt Any cherished plates can take 10 to 12 weeks to change gt All vehicles over three years old from the date of registration will need a current MOT certificate with six months remaining We cannot allocate drivers to collect the vehicle without an MOT in which case you may be charged for a transporter to return the vehicle and the cost for an MOT Please make sure you start this process well in advance of returning your vehicle When you have the new registration please let Customer Services know so that they can update the vehicle s details gt 15 gt 03 01 2014 12 48 PER gt gt Fair Wear amp Tear If you are returning your vehicle as part of your contract please ensure that your vehicle meets the Return Standards before having it collected by one of our representatives Items to be returned with your Mercedes Benz gt Spare Keys Transmitter and codes Alarm system Locking
11. acement mobility are covered if it is established that the battery caused the breakdown gt Hotel stay for a maximum of one night gt Recovery 03 01 2014 12 48 Protecting your investment from day one Enjoy the ride If you haven t done so already it s well worth considering Motor Once again we d like to welcome you to smart We ll do everything Insurance by smart For more information see page 4 we can to make sure you continue enjoying our finance service and expertise Planning ahead Because you ve chosen a contract type that either requires you to or gives you the option to return your smart at the end of the contract we ve also included a few helpful hints and tips that will go a long way to making sure it comes back to us in the best possible condition You ll find a number of images and practical Cj suggestions in this booklet but we suggest you also visit our website at thesmart co uk existingfinancecustomers for some more examples We ll also contact you six months prior to the end of your contract to let you know what to do next If you have any questions about returning your smart that aren t covered in this booklet you can find the answers in the FAQs section of our website at thesmart co uk existingfinancecustomers To discuss your options at the end of your contract please call Customer Services on 0870 847 0700 Lines open Monday to Friday 8 00am 6 00pm Saturday 9 00am 5 00pm
12. aged interior mouldings trim pads instrument panel sun visor or headlining etc gt Holes resulting from the removal of telephone accessory equipment Telephone fitting kits should be left in situ wherever possible gt Any extended warranty items 54100 smart Welcome AG_OL 1213 AW indd 19 Holes in floor covering Examples shown are of unacceptable damage 03 01 2014 12 48 STS Wheels and Tyres Underside Your smart must conform to the Our engineers will check the original specification of the underside of the vehicle for any vehicle Must have matching tyres impact damage of a size and premium brand V Acceptable approved by the manufacturer gt Minor dents and deformation such as stone On cach axle TOT example damage as long as they have not caused major corrosion Any suspected impact Pirelli or Bridgestone damage should be investigated and dealt with VA Acceptable professionally by a smart Retailer gt Scuffed sidewalls which can be cleaned X Not Acceptable gt Minor scuffing or damage under 25mm to the gt Significant damage or distortion to vehicle alloy or steel rim edge or wheel face chassis components gt Minimum remaining tread of 1 6mm across 75 of the tyre in line with current legislation MOT X Not Acceptable Tyres showing uneven wear indicating steering damage i e tyre tread feathering vV gt Remoulds and other substandard tyres gt Any gouge
13. crack cut torn or plugged tyre side wall gt Less than 1 6mm tread depth across 75 of the tyre including spare gt Cracked or distorted wheel trims gt Scuff chips and scratches exceeding 25mm gt Tyres with excessive wear not matching age or mileage of your smart Less than 1 6mm tyre tread gt 20 Examples shown are of unacceptable damage 54100 smart Welcome AG_OL 1213 AW indd 20 03 01 2014 12 48 Oil Leaks Cy 4 Acceptable gt Some minor oil misting or dampness around seals or gaskets providing oil drips are not present X Not Acceptable gt Any serious oil leakage which should be rectified at the earliest opportunity Luggage Area J Acceptable gt Light soiling from normal use X Not Acceptable gt Torn rubber aperture seals and paint scratched down to the bare metal Door Aperture Tread Area J Acceptable gt A minor amount of scuffing to the door and luggage area treads and sills X Not Acceptable gt Damaged paintwork down to bare metal and aperture seals that are torn 54100 smart Welcome AG_OL 1213 AW indd 21 Rubber Seals J Acceptable X gt Normal wear resulting in a minimal amount of minor damage and splits to rubber door and other seals Not Acceptable Evidence of neglect or abuse If a seal becomes displaced it should be refitted immediately to avoid it becoming trapped or form Charging Cables You are required to return
14. ct them at Finance and Leasing Association Imperial House 15 19 Kingsway London WC2B 6UN If your complaint is regarding Vehicle Return Standards you should instead contact the BVRLA British Vehicle Rental and Leasing Association at British Vehicle Rental and Leasing Association River Lodge Badminton Court Amersham HP7 ODD Stage 4 Independent review If we have not provided you with our final response within eight weeks of the date you first complained or if you are not satisfied with the outcome you can refer your complaint to the Financial Ombudsman Scheme for an independent review at Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR 03 01 2014 12 48 54100 smart Welcome AG_OL 1213 AW indd 23 03 01 2014 12 48 SAGOLW 12 13 54100 smart Welcome AG_OL 1213 AW indd 24 Finance provided by Mercedes Benz Financial Services UK Limited A Daimler Company Tongwell Milton Keynes MK15 8BA Telephone 0870 847 0700 thesmart co uk Motor Insurance by smart is arranged by Daimler Insurance Services UK Limited and underwritten by Aviva Insurance Limited Registered in Scotland No 2116 Registered Office Pitheavlis Perth PH2 ONH Daimler Insurance Services are authorised and regulated by the Financial Conduct Authority Aviva Insurance Limited are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regula
15. e is open Monday to Friday 8 30am 6 00pm and Saturday 9 00am 2 00pm For joint protection calls may be recorded and monitored a E gt gt Service Care Keeping a tight grip on servicing costs Your contract requires you to have your smart serviced at a smart Retailer You can take full control of your routine servicing costs with Service Care by spreading the cost of servicing You can make a one off payment for the plan or fixed monthly payments Parts and labour costs are fixed for the next two three or four services and by signing up to a simple plan you can relax in the knowledge that all your routine service costs and any additional service items such as spark plugs air filters and screen wash are taken care of For more information visit thesmart co uk servicecare or speak to the Business Manager at your local smart Retailer 03 01 2014 12 48 gt gt An Agility agreement A general overview You have already What next gt Selected your smart Read the Vehicle Return Standards pages within this brochure gt Paid the deposit and decided upon the length of your agreement which will tell you what condition your smart needs to be in should gt Agreed to make monthly payments you return it in order to avoid paying additional charges gt Agreed the Guaranteed Future Value of your car which is equal to the Optional Purchase Payment based on your anticipated What happens at the end o
16. emoved by polishing touch up gt Any chipping of paintwork that can be attributed to normal usage e g chips caused by stones flying off public road surfaces provided that they do not penetrate the vehicle base coat nor show signs of corrosion gt Previous repair up to an acceptable standard 54100 smart Welcome AG_OL 1213 AW indd 17 a E X Not Acceptable Any excessive chipping of paintwork arising from non public road use e g gravel drives industrial sites or private roads Any chipping and scratching of paintwork that has penetrated the base coat and or has caused corrosion of any kind which cannot be polished out Dents on swage lines or folder edges Dents on high profile panels i e bonnets wheel arches etc Industrial chemical fall out or other forms of contamination Body panel misalignment not consistent with manufacturer s finish Previous body repairs and paint rectification if there is evidence of poor colour match ripples preparation marks visible overspray masking lines or excess dirt in paint Excess paint chips which detract from the overall appearance of the smart or panel Under body damage affecting the structural integrity of your smart or warranty Damaged aerials Drilled holes for telephone aerial fittings where the aerial has been removed Any missing caps or covers on the bodywork gt 17 03 01 2014 12 48 STS Glass J Acceptable Vv
17. er Services We ll take a look at your individual circumstances and if we can grant you an extension we will send you an acceptance form to sign and return What benefits can I look forward to with Motor Insurance by smart We guarantee to only use smart GenuineParts and all repairs are carried out by a smart Approved Repairer You ll enjoy unlimited cover for factory or retailer fitted audio and telecommunication equipment 24 7 UK accident recovery and a UK contact centre and that s only the beginning 03 01 2014 12 48 aa I gt gt Questions for i E Contract Hire Customers only When will I receive my new Road Fund Licence RFL Your first RFL will be provided in your new vehicle Under the terms of your Contract Hire agreement any subsequent RFL renewals will be requested by us on your behalf The new RFL will then be posted directly to you before the end of the month of expiry For Northern Ireland vehicles it is your responsibility to renew your tax disc and send proof of purchase to us at MBFS How will I know when my vehicle is due for an MOT We will send an MOT reminder approximately one month before your MOT is due Once your MOT is complete you are required to return the certificate to us in the envelope provided with the reminder If you misplace the prepaid envelope please post your certificate to Fleet Administration Mercedes Benz Financial Services UK Ltd Tongwell Milton Ke
18. f your agreement mileage during the term of your agreement We ll write to you nearer the time to explain your choices gt Agreed to only service your vehicle at a smart Retailer These are gt Purchase your smart by paying the Optional Purchase Payment gt Purchase and part exchange your smart for a new model Your Cj local Retailer can tell you how gt Hand back your smart without making any further payments apart from any potential excess mileage damage or service history related charges t Please note that a Purchase Activation fee will be debited from your account To find out this amount please look at your contract under the other financial information section This will complete the purchase of your smart leaving you free to part exchange for a new smart or to Simply enjoy your car gt 25 54100 smart Welcome AG_OL 1213 AW indd 5 03 01 2014 12 48 San s a o E gt gt An Operating Lease agreement A general overview You have already What next gt Selected your smart Read the Vehicle Return Standards pages within this brochure gt Decided upon the length of your agreement which will tell you what condition your smart needs to be in when gt Agreed to make monthly rentals you return it in order to avoid paying additional charges gt Agreed your annual contractual mileage Each year on the anniversary of your contract start date you ll gt Agreed to only service your vehicle
19. ffer a flexible way to take care of both your smart and your budget with Petrol or diesel vehicles only Service Care detailed on page 4 gt Review our Vehicle Return Standards as we want to make sure you don t suffer any unnecessary or costly surprises in a few years time Wherever we use the term smart Retailer in this booklet this means any workshop which provides servicing and repair services and holds an after sales smart franchise gt 3 54100 smart Welcome AG_OL 1213 AW indd 3 03 01 2014 12 48 aa Tl gt 4 54100 smart Welcome AG_OL 1213 AW indd 4 S gt gt Motor Insurance by smart Protect the car you love As well as providing excellent levels of customer care Motor Insurance by smart offers superb features such as gt Guaranteed repairs using smart GenuineParts at smart Approved Repairers gt 24 7 UK accident recovery In addition to the above if you insure a second car with us you ll receive 10 multi vehicle discount on your premium Defagto a leading UK independent financial research company compared Motor Insurance by smart to other motor insurance policies The result Our Motor Insurance received a 5 Star Rating their highest Rating available defagto 2014 aieia HO EEQUESE your Motor Insurance quote call 0845 603 3330 all calls are charged at local rate or visit thesmart co uk motorinsurance Our UK based contact centr
20. o I need to pay congestion charges for my smart electric drive At the time of writing 11 2013 if you live or travel in London congestion charges do not apply to smart electric drive You will need to check www tfl gov uk for the latest information in relation to congestion charges as this is subject to change 03 01 2014 12 48 gt gt Handle with care Some helpful advice on how to look after your smart Servicing your smart Your smart must be serviced in accordance with the manufacturer s suggested service intervals at a smart Retailer Details of our smart Retailers can be found at thesmart co uk workshop and is contained within the manual supplied with your vehicle Please refer to the matrix supplied in your agreement for details of penalty charges if you do not use a smart Retailer Avoid using automated car wash machines Frequent use of automated car washes will damage the paintwork Strong chemicals detract from the paintwork s shine so avoid using household washing up liquids Use only a smart approved car shampoo Clean the interior regularly Make sure that any floor mats supplied with your smart remain in it If they wear through arrange with an approved smart Retailer to replace them 54100 smart Welcome AG_OL 1213 AW indd 13 Check your tyre pressure Incorrect tyre pressure lowers your fuel consumption can increase tyre wear and causes your smart to handle poorly and can lead to
21. our rentals shall be adjusted by the increase or decrease over the remaining period of your agreement and divided by the number of months remaining Service Maintenance and Repair If you have chosen to include Service Maintenance and Repair within your agreement you will have one of three levels of cover Service Only covers scheduled maintenance Full Maintenance adds wear and tear repairs and Full Maintenance with Tyres also includes wear and tear tyre coverage You will need to refer to your agreement to see which cover you have included gt 7 03 01 2014 12 48 wa Tl 54100 smart Welcome AG_OL 1213 AW indd 8 gt gt A lease amp care agreement A general overview A lease amp care agreement consists of an Operating Lease agreement for your vehicle and a lease agreement for your battery In addition to the benefits of an Operating Lease agreement you also receive the following for your battery A valuable aspect of your lease amp care agreement is Battery Care Cover which is included as standard This means that you have the peace of mind of knowing that the battery within your new smart fortwo electric drive will have the care it requires We will carry out any work needed to keep your battery in good working condition too This will include a high voltage battery check every 12 months or 12 400 miles whichever comes first Plus a battery drying cartridge replacement every 24 months or
22. tion Authority We may decline to quote in some circumstances This brochure provides only an outline of the benefits of cover available and does not constitute full terms and conditions Though accurate and up to date at the time of going to press 12 2013 details may change without prior notice smart a Daimler brand 03 01 2014 12 48
23. ynes MK15 8BA 54100 smart Welcome AG_OL 1213 AW indd 11 What will happen with parking speeding fines and congestion charges As the vehicle is registered to MBFS we will receive the fine and will transfer liability for all parking and speeding fines All congestion fines will be paid by MBFS and recharged to you Please be aware that you may be charged an administration fee excludes Northern Ireland customers the fine will go directly to you If you have any questions regarding these fees please contact us on 0870 847 0700 What do I do if I want to take my vehicle abroad Please contact the Fleet Administration Team on 01908 697525 for a VE103 form Please note that a fee may be applicable 03 01 2014 12 48 SILl wa Tl 54100 smart Welcome AG_OL 1213 AW indd 12 D gt gt Questions for lease amp care Customers only Where should I take my smart for battery maintenance For all of your smart electric drive After Sales requirements you will need to visit a smart electric drive Retailer You can find details for your nearest smart electric drive Retailer at thesmart co uk Do I need to display a Road Fund Licence RFL disc for my smart electric drive if my vehicle is exempt from the charge Yes you still need to display your RFL disc even if the duty on the vehicle is zero Please be aware that the value of your RFL may change in the future subject to government updates D
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