GE eKEY User's Manual
Contents
1. sss 40 address search AEN Key Bo niorir agent feedback EN automatic eSYNC sss 27 CBS codes cn eese 39 changing KeyBox settings 42 client profiles eerte ies 65 connection settngg eee 22 PC Internet 223 Supra Dial up sees 25 Wireless conventions cooperating systems eee 44 custom search 59 EDA TA Locator eee eite 58 amp beedback iisan vosotros 51 eKEY Loans eKEY setup Palm OS Windows Mobile ON 8 Err lop rci antes 70 ESYN LEE 20 GUIOMONC iv vcccvccrocacvnnsvasnesennrvaidssrnsevne 27 connection methods s 21 connection settings 22 LE 28 feedback asarei nni i 37 key Container eegene 35 KeyBoxes ACCESS ER eder ned 43 ACCESSING akao R 34 addihig are ERRERA 40 AP na 34 cooperating Seen 44 iBox 34 managing aee eenitte te tede ha 40 readings o ox erige eee 53 SEINES s dee eR e 42 73 74 eKEY User Manual MISTING Ss cosets due ek Sak eg gerecht entente uas address search showing activity custom search esse inte deed MLS ID search personal iia ebrei Showing Valte sessies 46 managing KeyBoxes 40 software applications sssessseeseeeeeee 2 manual eSYNC esses 28 software installation manual update oce Mapopolis eee Market EEN Hessa ges E2. Class select Status select Bdrs Cancel Search Address search The Address Search option allows you to search for listings by address To perform an address search select ADDRESS SEARCH from the Listings Selection menu In the Address Search screen Figure 29 enter all or part of the address then select Search Figure 29 Address search screen Address earch Al Enter Address Example Birch Results 4330 Birch Ave 205 Birch St 7500 Birch Ln Chapter 5 61 MLS data MLS ID Search The MLS ID Search option allows you to search for listings by MLS ID number To perform an MLS ID search select MLS ID SEARCH from the Listings Selection menu In the MLS Search screen Figure 30 enter the listing s MLS ID number then select Search Figure 30 MLS Search screen FD0013 MLS Search Enter MLS ID Example ID 2155845 Results 2155845 ee Shift z Ctl au Done Kin ml Personal Listings You can view your personal listings by selecting PERSONAL LISTINGS in the Listings Selection menu HotSheet Listings HotSheet listings are those that are new or have had a status change within the last three days You can view these listings by selecting HOTSHEET LISTINGS from the Listings Selection menu 62 eKEY User Manual When you view listings the Results screen Figure 31 displays up to the first ten Palm OS or twelve Win
3. K05 S Kenton KOG Eslmere Erlanger Status Hold Ctri key for multiple selection Price Select Minimum and Maximum Minimum 0 Sold Maximum 3 000 000 ETTEN LYE EYE 8 Click Apply 9 View the total number of listings selected and make any changes 1f necessary then click Done Perform a manual eSYNC to download the listings If necessary connect your PDA to your computer or Supra modem then open the eSYNC application Select UPDATE KEY amp MLS to connect to the network and download the listings 13 14 eKEY User Manual Mapopolis The Mapopolis application lets you view maps for specific listings in your market area County maps are provided to you free of charge through the KIM website To install a county map do the following 1 Go to www supraekey com and log on to the KIM website Click the Maps link in the left hand column of your screen Click the Mapopolis link in the center of your screen Select your state from the dropdown list then click Show All Maps Click the name of the county map you want to download Follow the instructions for your operating system to download the map Palm Click the Download Map link under Map for Palm OS Figure 5 on page 15 In the File Download window click Open When the file has finished downloading click OK to add the map to your Palm Quick Install utility The map will be downloaded to your PDA the next time yo
4. performing an automatic or manual eSYNC and provides instructions for manually updating your eKEY In this chapter FENG 20 Connection methods 0 00004 21 Connection settings e 22 Automatic d SEENEN 27 Manual eat 28 Manual update ok ole ei eiue 30 20 eKEY User Manual eSYNC Your eKEY software is designed to automatically update during the night so it s ready to access keyboxes the next morning Ina process called eSYNC your PDA connects to the Supra network exchanges information and updates your software When you open the eKEY application a message displays the eKEY s update status Figure 7 Figure 7 eKEY update status message Information ki Key 78513 is updated through 1 26 06 If you miss an automatic eSYNC you can manually initiate the eSYNC process any time to update your eKEY software Chapter 2 21 Updating Connection methods There are three ways to connect to the Supra network to perform an eSYNC PC Internet The PDA connects to the network through a computer with an open Internet connection Wireless The PDA connects to the network through a wireless Internet connection To use this connection type your PDA must be a wireless phone device with data service Supra Dial up The PDA connects to the network through the Supra modem which uses an analog phone line This option is only available to Palm devices Note Depending on the type of PDA you are usin
5. if your PDA phone is in an area covered by cellular service If a wireless eSYNC fails because your PDA phone is out of coverage during the designated automatic eS YNC time your PDA checks for coverage every 30 minutes between 6 a m and 10 p m Note You will not see your PDA checking for coverage When it finds coverage your PDA will perform an eSYNC to update the KEY software for KeyBox access only If you have eKEY Professional service new listing information is not delivered in this situation You will need to perform a manual eSYNC to receive updated MLS information and showing activity Supra Dial up connection If you ve purchased a Supra eSYNC modem you can update your eKEY through an analog phone line Connect your PDA to the modem each night and it will automatically dial the Supra network and perform an eSYNC 27 28 eKEY User Manual Manual eSYNC You can perform a manual eSYNC at any time to update your eKEY software and download listing roster information To perform a manual eSYNC do the following l 2 Note Open the eSYNC application Select UPDATE KEY to update your software so you can access KeyBoxes If you have eKEY Professional service you can select UPDATE KEY amp MLS to update your software and download listing roster data Figure 12 If you are using the PC Internet connection on a PDA with the Palm operating system you can also perform a manual eSYNC by initiating a Ho
6. the phone followed by the sign 4 KIM reads a list of options Press 1 on the phone for an update code Chapter 2 31 Updating To enter the update code into your PDA do the following l 2 3 4 Select the eKEY icon to open the application Select EMERGENCY UPDATE from the eKEY menu Enter the update code into your PDA Figure 14 Select OK If you have an eKEY shell press Enter on the shell Figure 14 Emergency update code screen Enter Update Code 2 C2 Cs Co an MOEN i0006 g 32 eKEY User Manual Chapter 3 KeyBoxes This chapter explains how to access and manage KeyBoxes and provides information about accessing cooperating systems In this chapter Accessing KeyBoxes 0 0 cece eens 34 Releasing the key container 35 Agent feedback saadan 37 Releasing the shackle e 38 EE a rm 39 Managing Keuboes llle 40 Adding KeyBoxes llle 40 Changing KeyBox settings 42 Access no DR 43 Cooperating systems csse eee Rn 44 34 eKEY User Manual Accessing KeyBoxes The eKEY application lets you access both the AEH KeyBox and the iBox Figure 15 Figure 15 Supra KeyBoxes shackle infrared lens contacts AEII KeyBox iBox AEII KeyBox To communicate with the AEII KeyBox your PDA must have the Palm operating system and needs to be inside an eKEY shell The eKEY shell fits into the recessed area on the front of th
7. 18778406174 26 eKEY User Manual Dial prefix The dialing prefix is dialed before the eS YNC phone number Check the Dial prefix box to enable a dialing prefix then enter the number For example you may need to dial a 9 to access an outside phone line Disable call waiting If you need to disable call waiting check the Disable call waiting box and enter the appropriate code for your telephone provider Wait for Dial Tone Check this box if you have voicemail on the phone line where the modem is connected Enter the number of seconds to have the modem wait before dialing the Supra network The Phone Number Dialed field at the bottom of the screen displays the phone number exactly as it is dialed during an eSYNC Chapter 2 Updating Automatic eSYNC The eKEY software turns on your PDA at a predetermined time between midnight and 6 a m to connect to the Supra network and perform an automatic eSYNC Your eKEY software is updated and you receive showing alerts If you have eKEY Professional service your PDA also receives the latest listing and roster information To perform an automatic eSYNC follow the instructions for your eSYNC connection method PC Internet connection Use the cable or cradle that came with your PDA to connect it to your computer each night For the automatic eS YNC to occur your computer must be on and with an active Internet connection Wireless connection A wireless eSYNC occurs automatically
8. 8 Tap an error record to view the error details including how to troubleshoot it Figure 38 Error log tab and Error Details screen ErrorLog Key Info Date Error 03 17 04 The operation was c 02 24 04 Access denied RN Error Details Date 03 17 04 Time 10 08 RM Code 8090 Description Resolution The operation was canceled Rttempt operation again The Key Info tab of the Troubleshooting screen displays your eKEY serial number If your PDA is inside the eKEY shell the tab also displays the shell product code battery level battery voltage and firmware version number Chapter 6 71 Support Technical support If you need assistance troubleshooting your Supra software technical support is available from 5 a m to 7 p m Pacific Time seven days a week Table 1 Technical support contact information Website http www supraekey com E mail suprasupport ge com Telephone 877 699 6787 Fax 503 589 8677 Note Please have your PDA ready before calling for technical support Another great resource for assistance with your Supra software Is our training library available to all agents To access the library go to our website at the following location http www supraekey com In the left hand column of your screen click the 7raining link under the Related Services section 72 eKEY User Manual Index ACCESS OUTS ee teet 43 accessing KeyBOXes s s s 34 adding KeyBoxes
9. Figure 18 on page 41 Chapter 3 41 KeyBoxes Figure 18 KeyBox settings screen KeyBox Settings KeyBox ID 20005532 Program Date 03 17 04 Shackle Code Showing Hrs Timed Access Weekday Hrs 6 00 A 11 00P Saturday Hrs 10 00 A 5 00P Sunday Hrs 1 00 P 7 00 P CBS Setting Not Require Business Card Darlene Bla Agent Note E Alarm code Listing Flyer 2 See new tile bone Cea Ge zez n Select Done to return to the list of KeyBoxes in your inventory To add KeyBoxes to your inventory using the KIM website l 2 Go to www supraekey com and click Log on to KIM Select the name of your association or MLS from the dropdown list Enter your eKEY serial number and four digit PIN code then click Login Click the Add New KeyBox link in the left hand column of your screen Enter the KeyBox serial number shackle code and the listing ID where the KeyBox is assigned then click Add Once the KeyBox is added KIM asks if you d like to view the KeyBox settings Click Yes to view the settings or No to view a list of KeyBoxes in your inventory Repeat steps 4 and 5 to add additional KeyBoxes 42 eKEY User Manual Changing KeyBox settings Follow these steps to change the settings of a KeyBox in your inventory Note iBoxes contain several fields in addition to the standard settings in the AEII KeyBox Open the eKEY application Select MANAGE KE YBOXES from th
10. IMLS datas cedere ei es redeas MLS ID search operating systems 3 technical support 71 training library sees 71 P troubleshooting eeeee 70 PC Internet connection settings 23 V personal listings sess 61 Deeg vii viewing product overview seseeeeee 2 listings seen MESSAGES ia an a RG TOSTCD RR showing activity reading KeyBoxes sss 53 releasing W Key COIGlleF eese epe 35 shackle 38 wireless connection settings 24
11. NC Now if your PDA is connected to your computer or Supra modem or if you eSYNC through a wireless connection Tap Later if your PDA is not connected and you want to eSYNC at a later time Your eKEY will be registered when you eSYNC If you ever need to reinstall the Supra applications on your PDA you ll be asked to enter an authorization code To get the authorization code log on to the KIM website click the Authorization Code link in the left hand column of your screen then answer the secret question you selected 7 eKEY User Manual Windows Mobile OS If you are using a PDA with the Windows Mobile operating system follow these instructions to install the ActiveSync and eKEY software authorize and register your eKEY and perform a manual eSYNC to update your eKEY Software installation Install ActiveSync software so that your PDA can sync with your computer Use the CD provided with your PDA or download ActiveSync from the KIM website by doing the following 1 Goto www supraekey com and click Log on to KIM 2 Select the name of your association or MLS from the dropdown list 3 Enter your eKEY serial number and four digit PIN code then click Login 4 Click the Download Applications link in the left hand column of your screen 5 Click on the Windows picture to specify your PDA s operating system 6 Click ActiveSync 4 1 and follow the onscreen instructions If the eKEY software is not already installe
12. To reduce the amount of time you are using your data service select the PC Internet connection method for downloading listings and roster information The PC Internet connection is used when you perform a manual eSYNC using the UPDATE KEY amp MLS option The Wireless connection is used during automatic eS YNC and when you perform a manual eSYNC using the UPDATE KEY option Chapter 2 25 Updating Supra Dial up connection settings You can edit the Supra modem dialing properties in the Connection screen A CAUTION The DNS field is configured by GE Security Do not change the DNS entry unless instructed to do so by technical support Disable Automatic eS YNC If you prefer to eSYNC manually check this box to turn off the automatic eSYNC that occurs each night Figure 11 Phonel and Phone2 You can enter up to two phone numbers The phone number can be changed if you travel outside your local dialing area Check the box next to the phone number you want the eKEY software to use to dial the Supra network Note To view the current eSYNC phone numbers for your area code log on to the KIM website at www supraekey com and select the eSYNC Phone Numbers link Figure 11 Supra Dial up connection settings screen Connection w Supra Dial up DNS pleprod suprakim com Disable Automatic eSYNC f Phonel 18778406174 O Phone O Dial prefix O Disable call waiting O Wait For Dial Tone sec Phone Number Dialed
13. access hours Access hours are displayed under KeyBox settings in the Manage KeyBoxes menu option Follow the instructions in Changing KeyBox settings on page 42 to change the KeyBox access hours Figure 19 KeyBox access hours settings f FKO052 Oey ad KeyBox Settings Timed Access v Weekday Hrs 09 00 18 00 Saturday Hrs 10 00 17 00 Sunday Hrs 10 00 17 00 CBS Setting Not Required Business Card lt none gt Cancel PS Options 43 44 eKEY User Manual Cooperating systems Your PDA may be able to access KeyBoxes in a neighboring association MLS Check with your association MLS to determine if your area has a cooperating agreement In order to show listings in a cooperating area e your PDA must be programmed to access KeyBoxes in that area and e the cooperating association MLS must give you permission to update your eKEY software for that area Your primary association MLS can program cooperating areas into your PDA Once the programming has been added to your PDA contact the cooperating association MLS to receive permission to update your eKEY software in their system If the cooperating system is networked your eKEY software is updated automatically for both your primary system and the cooperating system when you perform an eSYNC If you manually update your eKEY software you must first update it for your primary association MLS before updating it for cooperating
14. acing you Insert the key container into the bottom of the KeyBox and push up until it closes Chapter 3 37 KeyBoxes Agent feedback A feedback alert displays on your PDA after the key container opens if the Agent Feedback option is turned on in your eKEY software or if the listing agent has activated the Reg Feedback setting in an 1Box This option allows you to provide feedback about the showing to the listing agent To turn the Agent Feedback option on or off in your KEY software open the eKEY application If you have a Palm device tap the Menu icon If your PDA has the Windows Mobile OS select Options Go to Preferences and either check or uncheck the Agent Feedback box then select OK Figure 17 Only the listing agent can activate or deactivate the feedback setting in an iBox Figure 17 Preferences screen f 4 FKPooo Oey lt Preferences Agent Feedback v Ask for feedback every time a KeyBox is opened OK EJ Cancel 38 eKEY User Manual Releasing the shackle Each KeyBox has a four digit shackle code that releases the shackle for installation or removal at a listing To release the shackle on a KeyBox l 2 3 Note Open the eKEY application Select RELEASE SHACKLE from the eKEY menu Enter the shackle code and select OK If your PDA is inside the eKEY shell press Enter on the shell Insert your eKEY shell into an AEII KeyBox or point your PDA at an iBox Several screens di
15. anually check this box to turn off the automatic eSYNC that occurs each night Update eKEY every HotSync This option is only available in the Palm operating system If you check this box your eKEY software is updated each time you perform a HotSync with your computer If you have eKEY Professional service MLS information also downloads increasing the amount of time it takes to perform a HotSync If you do not check this box your software only updates once a day even if you HotSync multiple times Figure 9 PC Internet connection settings screen Connection w Pc Internet DNS pleprod suprakim com V Disable Automatic eSYNC V Update eKEY every HotSync Your eKEY only needs to be updated once each day Selecting this option may increase the amount of time it takes to HotSync your PDR 24 eKEY User Manual Wireless connection settings You can edit the Wireless eSYNC connection properties in the Connection screen A CAUTION The DNS field is configured by GE Security Do not change the DNS entry unless instructed to do so by technical support If you prefer to eSYNC manually check the Disable Automatic eSYNC box to turn off the automatic eSYNC that occurs each night Figure 10 Figure 10 Wireless connection settings screen Connection Connection Disable Automatic eSync You may select a different connection type for downloading Listings and Roster information Cancel
16. areas If the cooperating system is not networked call the system s KIM voice access once a month to obtain an update code for your eKEY software The date your eKEY software expires in the cooperating system is printed on the back of your eKEY shell You must be updated for the primary system before you can get an update code for the cooperating system Chapter 4 Showing activity This chapter explains how to view KeyBox showing activity using Showing Value on the KIM website or by reading a KeyBox calling KIM voice access or using the eDATA application In this chapter Viewing showing activity sss 46 Showing Value 0 ccc eens 46 Reading a KeyBox sss 53 KIM VOICE BOCES benk sank ha ek ee 54 46 eKEY User Manual Viewing showing activity Each time your eKEY software releases the key container in a KeyBox the access is recorded in both the software and the KeyBox There are four ways to view this showing activity information e use the Showing Value feature on the KIM website read your KeyBoxes to view the showing activity on your PDA request a report from the KIM voice access system or e if you have eKEY Professional service view showing activity in the eDATA application ShowingValue Showing Value is a web application included in KIM that provides you with several enhanced showing features You can receive e mails automatically when you ve had a showing create customized sh
17. ashboard Date Range Use the Dashboard Date Range dropdown menu to select the new date range then click Save Now to activate the setting From your Dashboard click the View button for a detailed Showing Activity report that includes the date time of the showing showing agent KeyBox serial number listing number and listing address From the Showing Activity Report screen you can print or e mail the report Click Create New Report to generate a new Showing Activity report for a specific KeyBox listing number or date range In the Configure Report screen select the report criteria then click Continue 48 ekEY User Manual E mail notifications Showing Value lets you receive e mail notifications for the following when showings occur at your listings when showing agents submit feedback about your listings when you want reminders to submit feedback about properties you ve shown and when listing agents send messages about listings you ve shown To opt in to receive e mails for any of these events l Click Settings in the left hand column of your screen under Showing Value Check the want to receive an email box for each category that you want e mail notifications for See Figure 21 on page 49 For Showing and eFeedback notifications use the checkboxes and dropdown lists to specify the e mail frequency In the A so send a copy to CC box enter any additional e mail addresses you want to inc
18. ating sustems 0 cece eee eee eee cere e eens 44 Chapter 4 Showing activity ENKEN EE EEN 45 Viewing showing oct 46 ShowingValue 5 4 EE Rr EAR a 46 Reading a KeyBox sssssssssssssssssss ees 53 KIM VOICE ACESS an ja bed HR bp be tet be bid 54 eDATA 4 de he dd pe e t SAR eierne 55 Chapters MUS data ass 57 Listing and MLS dato 58 ISU GS ooo a ER EUN EQ epus 59 Client UE LE 65 ROSTET Lises be EG Abd eda tbid te 66 Messages use Walked eee EFE uad 67 Chapter o JPP seede 69 Troubleshooting 25 rere er daw REEL I RR un 70 Technical support 71 vii Preface This is the GE Security eKEY User Manual This document includes an overview of the product and detailed instructions explaining how to set up your eKEY how to perform an eSYNC to update your eKEY how to access KeyBoxes e how to view showing activity for your listings and e how to view MLS listing and roster data There is also information describing how to contact technical support if you have questions or concerns For specific information about your personal digital assistant PDA refer to the documentation that was provided with your PDA For additional information on using your Supra eKEY software visit www supraekey com and click on the Training link Conventions used in this document The following conventions are used in this document Bold Menu items and buttons Italic Emphasis of an instruction or point specia
19. ation Select READ SHOWINGS from the eKEY menu Select Read If your PDA is inside the eKEY shell select Read Showings from the submenu Enter the shackle code for the KeyBox and select OK or press Enter on the shell Insert your eKEY shell into an AEII KeyBox or point your PDA at an iBox Several screens display as the PDA communicates with the KeyBox 54 eKEY User Manual The KeyBox showing activity displays Select an individual record to view detailed information for the showing Figure 24 Figure 24 KeyBox showing activity details mad ss KeyBox ID 20005532 Activity Details KeyBox ID 20005532 Key ID 104967 Date Opened 02 23 04 Time Opened 05 22 PM Agent Name DARLENE BLACKSTOME Agent Phone 5035556932 KIM voice access If you do not have access to the Internet you can request a showing activity report through KIM voice access The KeyBox serial number and shackle code are required when you request the report To request an activity report from KIM 1 Call KIM at 888 968 4032 2 Enter your three digit area code 3 On your phone keypad enter your eKEY serial number and PIN code then press 4 Select option number 5 from the voice menu 5 Press 1 for a voice report or 2 for a faxed report Follow KIM s instructions to receive the report Chapter 4 55 Showing activity eDATA If you have eKEY Professional service the eDATA application lets you view showing activity on your PDA f
20. calculation in eKEY Loans select the calculation type from the Calculate dropdown list then enter information in the appropriate fields The calculation appears at the bottom of the screen Figure 6 Figure 6 eKEY Loans application MUT Y4 10 17 X cacuate BE Price 225 000 Down Payment 15 e Interest Rate 6 5 Loan Term 30 w Years v Total Interest Paid 295 145 05 Total Paid 520 145 05 Monthly Payment 1262 65 File ES Options Chapter 1 17 Getting started To reset the fields to zero and create a new calculation select File New If you want to save a calculation select File Save and enter a name for the calculation To open a calculation that you previously saved select File Open then select the name of the calculation To delete a saved calculation select File Delete To view the amortization schedule for a loan calculation select Options Amortization If you want to copy the loan details select Options Details to open the Loan Details screen Figure 7 then select Copy Figure 7 Loan Details screen Loan Details 3 il 10 30 X 225 000 6 5 30 Years Price 225 000 Down Payment 33 750 Interest Rate 6 596 Loan Term 30 Years Monthly Payment 1 262 65 Total Interest Paid 295 145 05 Total Paid 520 145 05 Done ES Copy 18 eKEY User Manual Chapter2 Updating This chapter explains how to update your eKEY by
21. d there is feedback about the listing from the showing agent Select View Feedback to display the feedback information You can delete a showing activity record by selecting the Delete button in the individual record The activity is only deleted from your PDA and remains viewable in the ShowingValue feature of the KIM website for 90 days If the activity falls within the number of days you ve specified at the KIM website to have delivered to your PDA it will be delivered again during your next eSYNC Chapter 5 MLS data This chapter explains how to view MLS data on your PDA including searching for and viewing listings creating client profiles accessing the agent roster and viewing messages In this chapter Listing and MLS dato 58 roo 0r RP 59 Client profiles e 65 BOF ETE 66 Messupes sais eR Rr E Re ER 67 58 eKEY User Manual Listing and MLS data If you have eKEY Professional service the eDATA application Figure 26 lets you do the following search for and view current MLS listings including personal listings and HotSheet information create client profiles and view matching listings view the MLS agent roster view KeyBox showing activity and view messages from you association MLS your broker office and GE Security This chapter discusses the Listings Clients Roster and Messages options See eDATA on page 55 of Chapter 4 for more information about viewing showing activity in
22. d on your PDA you can install it using the provided eKEY CD or you can download it from the KIM website Chapter 1 Getting started To install the software using the Supra eKEY CD do the following 1 Insert the CD into your computer s CD ROM drive 2 When the menu appears select Install eKEY Software to begin the installation Note Ifthe CD doesn t run automatically select Start Run type the CD ROM drive letter followed by eKEYSetup exe for example D eKEYSetup exe then press Enter 3 Click on the Windows picture to specify your PDA s operating system 4 Follow the onscreen instructions to install the software To download the eKEY software from the KIM website do the following 1 Go to www supraekey com and click Log on to KIM 2 Select the name of your association or MLS from the dropdown list 3 Enter your eKEY serial number and four digit PIN code then click Login 4 Click the Download Applications link in the left hand column of your screen 5 Click on the Windows picture to specify your PDA s operating system Click Install and follow the onscreen instructions 9 10 ekEY User Manual Software registration After the software is installed on your PDA you must enter an authorization code to activate it Call your association MLS for an authorization code then do the following 1 Goto Programs eSYNC on your PDA 2 Inthe Authorization Required screen click Begin 3 Follow the o
23. dows Mobile OS listings that meet your search criteria HotSheet listings appear in bold type Use the scroll bar to scroll through the listings Figure 31 Results screen Resul its 4932 Listings Rddress 2006 Mackoy 5 68 500 14Southern S 87 500 1620 Ashley Ct 5 98 590 P 1739 Banklick S 68 900 170 Herringt S 98 900 901 Outlook S 98 900 3307 Emerson S 98 900 1400 Taramo R 98 900 416E45thSt P 69 900 326 W 17 5 46 500 Fr H To sort listings select Sort By and use the dropdown menus to select your sort criteria Figure 32 Figure 32 Sort Order screen stripes 9932 Listings Sort Order w Price w Descending Then By Status Then By Changes made in last 3 days Chapter 5 63 MLS data Select an individual record to view detailed information about the listing Figure 33 and use the scroll bar to scroll through the listing details If a field is highlighted in red the listing is a HotSheet listing that has recently changed Figure 33 Listing details screen ID 25175933 Status LPrice 479 950 00 Class 4 Bdrs 3 Bths To display the listing agent s roster information on a Palm device tap the arrow button next to the Agent field On a Windows Mobile PDA select the agent s name See Roster on page 66 for more information on the agent roster If you have a PDA phone with the Palm OS tap the arrow next to the phone numb
24. e AEII KeyBox with the contacts on the shell matching the contacts on the KeyBox iBox Your PDA communicates with the 1Box using infrared technology The infrared port on your PDA transmits information to the infrared lens on the front of the iBox The distance should be less than a foot between your PDA and the iBox Direct sunlight can interfere with the infrared communication so you may need to shade the area between the PDA and iBox when you are accessing the key container Chapter 3 35 KeyBoxes If you access both types of KeyBoxes the PDA does not need to be inside the shell to access iBoxes If your area uses iBoxes exclusively an eKEY shell is not required Releasing the key container To access the listing keys inside a KeyBox do the following Note Your eKEY must be updated to access KeyBoxes See Chapter 2 Updating 1 Open the eKEY application If you are accessing an AEH KeyBox place your PDA inside the eKEY shell and close the cover Press the On button on the shell to start the eKEY application The eKEY menu displays differently when the PDA is inside the shell but the options are the same Figure 16 Figure 16 eKEY menu display inside and outside shell 1 Obtain Key zg EZ Release Shackle gt 1 OBTAIN KEY 3D Enter CBS Code lt D Emergency Update 2 RELEASE SHACKLE E Read Showings amp Manage KeyBoxes ast vai ae E D NS Press CED Enter to Select ANI uis it m H Hel
25. e eKEY menu A list of the KeyBoxes in your inventory displays Select a KeyBox record to view the settings See Figure 18 on page 41 Select Edit Select the field you want to change and update the information A star next to a field indicates that a change has been made to a setting that has not been updated in the KeyBox If your PDA has the Palm OS select Program If you have a Windows Mobile device go to Options Program Insert your eKEY shell into an AEII KeyBox or point your PDA at an iBox to have the new settings updated in the KeyBox iBoxes store additional information that displays on the showing agent s PDA after the key container is released This information includes the listing agent s business card notes and a listing flyer Chapter 3 KeyBoxes Access hours KeyBoxes can be programmed to allow 24 hour access or timed access for specific hours To determine the timed access hours preprogrammed into your KeyBox contact your association or MLS Access hours are set at standard time If your area observes daylight saving time from April through October the actual access hours are one hour later than the hours set in the KeyBox For example if a KeyBox is programmed for access from 8 a m to 9 p m Standard Time the actual access hours are 9 a m to 10 p m during daylight saving time You can program your KeyBoxes to allow timed access or 24 hour access In iBoxes you can also change the timed
26. eKEY Gof sHowmss VIEW KEYBOH ACTIVITY Copyright Disclaimer Trademarks and patents Intended use Rules and regulations relating to use of the service Copyright O 2006 GE Security Inc All rights reserved This document may not be copied or otherwise reproduced in whole or in part except as specifically permitted under US without the prior written consent from GE Document number 10092175P1 02 Febri AND SPECIFICALLY D OTHERWISE INCURRED AS A CONSEQUEN USE OR APPLICATION OF ANY OF THE CO AT WWW GESECURITY COM This publication may contain examples o daily operations Examples may include and international copyright law uary 2006 THE INFORMATION IN THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT OTICE GE ASSUMES NO RESPONSIBILITY FOR INACCURACIES OR OMISSIONS SCLAIMS ANY LIABILITIES LOSSES OR RISKS PERSONAL OR CE DIRECTLY OR INDIRECTLY OF THE TENTS OF THIS DOCUMENT FOR THE LATEST DOCUMENTATION CONTACT YOUR LOCAL SUPPLIER OR VISIT US ONLINE screen captures and reports used in ictitious names of individuals and companies Any similarity to names and addresses of actual businesses or persons is entirely coincidental GE and the GE monogram are registered rademarks of General Electric eKEY product and logo are registered trad Other trade names used in this documen lemarks of GE Security may be trademarks or registered trademark
27. ection type you may do so now Update Key by Wireless Y MLS Data by Wireless Y 12 eKEY User Manual Market area If you have eKEY Professional service your PDA can download listings during an eSYNC To determine which listings are downloaded set up your market area at the KIM website To set up your market area do the following l Perform a manual eSYNC Open the eSYNC application and select UPDATE KEY When the eSYNC is complete go to www supraekey com and log on to KIM Click the Configure Market Area link in the left hand column of your screen Click the Start Wizard button Click on the picture that corresponds to your PDA s operating system Select your PDA type then click Yes to confirm Select at least one class area and status then set a price range for the listings you want delivered see Figure 4 on page 13 Chapter 1 Getting started Figure 4 Market Area wizard Key 5013192 Market Area Wizard User s Help Please select at least one item in each selection box i e Class Area Status Click Apply to view the number of selected listings click Done to save your market area You have selected 1668 Listings out of total 10126 Listings maximum download is 7500 listings Class Hold Ctri key for multiple selection Area Hold Ctri key for multiple selection K01 Covington North 4 K02 Bromley Ludlow Area K03 Kento atonia K04 Indp TayMil Covingtn
28. ed to ensure that all doors to the listed property and the keybox are locked All owners and or tenant s of real property shall be informed that the keybox is not designed or intended as a security device iv eKEY User Manual Contents Preface e EDT vii Conventions used in this document vii Chapter 1 Getting stored e Aere idee Ze gees 1 Product overview 00 cece cece cece cece eect e eee e ee eenes 2 Software Gpplications ero ap ber OS EEN 2 Operating systems 6 ccc ete E 3 KEY SETUP ei hu be SE EE MEYER V 4 POINT OS EET 4 Windows Mobile Oo 8 Market ard PUER 12 Mapopolis 5 o sese Ip eeh dE E dee eu 14 KEY LOOMS zoo es se neqoe cade UE nr ex Sep EE UU RE ee 16 Chapter 2 Updating aars rake ava peu 19 d LEE 20 Connection Methods 0 cece eee eee eee eee eee ences 21 CONNECTION SELLINGS EE 22 AULOMGLIGCSYNG ioc re Ea e YR er dante EUER Redes 27 Man dleSvNG icecssecer vx yv erine EEN ENEE 28 Manual update 30 Chapter 3 KeyBOoNes EE ASSEL AE 33 Accessing Keufouves 2 cece cece eee cece E ences 34 Releasing the key Container 35 Agent feedback erre eee ex Reda 37 Releasing the shackle liiiiiisisssslsssssseessseese 38 eie ED 39 Managing Keufoyes eee eee cece creer nee 40 vi Widget User Manual Adding KeyBoxes 0 c ccc e eee ete ence sens 40 Changing KeyBox settings 0 2 6 cece cece ete eee e eee 42 ACCESS OURS vaska E 43 Cooper
29. er field to dial the listing agent s phone number On a Windows Mobile PDA phone select the phone number link 64 eKEY User Manual If you ve downloaded the appropriate county maps using the Mapopolis application you can display a map of the listing location Figure 34 Ona Palm device tap the arrow next to the address field in the listing record On a Windows Mobile PDA simply select the address See Mapopolis on page 14 of Chapter for information on downloading maps Figure 34 Mapopolis screen E 3812 LUKE LN If your PDA has the Palm OS you can change the font style to make the text in the listing details screen easier to read Do the following l 2 3 4 Tap the Menu icon Tap Detailed Listing Font Select the font style you want to use Tap OK Chapter 5 65 MLS data Client profiles The eDATA application lets you create and save custom searches based on a profile that matches a client s specific preferences To create a client profile 1 Select CLIENTS from the eDATA menu 2 Select New 3 Select fields to enter the client profile information Figure 35 You can also enter notes in the profile Figure 35 Edit Profile screen FD0021 Edit Profile Name Notes Close to school 350000 Cancel 4 On Palm PDA tap OK when you are finished On a Windows Mobile device select Done Once you ve created a saved client profile you can view lis
30. g not all connection methods may be compatible with your device 22 eKEY User Manual Connection settings The eSYNC connection type is determined when you set up your eKEY software see eKEY setup on page 4 for more information You can change your eSYNC connection type at any time To change the eS YNC connection type do the following 1 Select the eSYNC icon to open the application 2 Select SETTINGS from the eSYNC menu 3 Select the connection type from the dropdown menu at the top of the screen Figure 8 4 Ifyou are using a PDA with the Palm OS tap OK If you have a Windows Mobile device select Done Figure 8 Connection settings screen Connection Wireless PC Internet DNS pleprod supr fnr V Disable Automatic eSTINC V Update eKEY every HotSync Your eKEY only needs to be updated once each day Selecting this option may increase the amount of time it takes to HotSync your PDA Connection Connection Disable Automatic eSync You may select a different connection type for downloading Listings and Roster information Windows Mobile Chapter 2 23 Updating PC Internet connection settings You can edit the PC Internet eSYNC connection properties in the Connection screen Figure 9 A CAUTION The DNS field is configured by GE Security Do not change the DNS entry unless instructed to do so by technical support Disable Automatic eS YNC If you prefer to eSYNC m
31. iation MLS When the Connection Wizard opens tap Begin and follow the instructions in the wizard to select your eSYNC connection type You will then be prompted to register your software Go to Software registration on page 7 to continue If you are not prompted to enter an authorization code when you open SETTINGS select your connection type from the dropdown menu at the top of the screen Figure 2 Figure 2 Palm Connection screen Connection Wireless PC Internet DNS pleprod supr V Update eKEY every HotSync Your eKEY only needs to be updated once each day Selecting this option may increase the amount of time it takes to HotSync your PDR cm Chapter 1 Getting started Software registration If you are not using an eKEY shell you must register your software for security purposes After you authorize the software and select your eSYNC connection method you are prompted to register your eK EY software Follow the onscreen instructions to complete the registration process If you previously authorized your software but did not complete the registration process do the following to register your eKEY 1 Open the eSYNC application and tap the Menu icon Select Register eKEY from the dropdown list Select Begin Choose your secret question then tap Next Enter the answer to your question then tap Next Enter your e mail address and tap Next ech nt CE SS In the Connect your eKEY screen tap SY
32. into your computer s CD ROM drive 2 When the menu appears select Install eKEY Software to begin the installation Note Ifthe CD doesn t run automatically select Start Run type the CD ROM drive letter followed by eKEYSetup exe for example D eKEYSetup exe then press Enter 3 Click on the Palm picture to specify your PDA s operating system 4 Follow the onscreen instructions to install the software To download the software from the KIM website 1 Goto www supraekey com and click Log on to KIM 2 Select the name of you association or MLS from the dropdown list 3 Enter your eKEY serial number and four digit PIN code then click Login 4 Click the Download Applications link in the left hand column of your screen 5 Click on the Palm picture to specify your PDA s operating system Click Install and follow the onscreen instructions 5 eKEY User Manual eSYNC connection method After installing the eKEY software choose the eSYNC method you ll use to update your eKEY There are three methods e PC Internet Wireless PDA phones only e Supra Dial up requires a Supra modem Note See Connection methods on page 21 of Chapter 2 for more information about each eSYNC connection method Select the eSYNC icon to open the application and tap SETTINGS If the Authorization Required screen appears tap Begin Follow the onscreen instructions to authorize your eKEY using the authorization code provided by your assoc
33. l terms File names path names windows panes tabs fields variables and other GUI elements Titles of books and various documents Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses viii eKEY User Manual Chapter 1 Getting started This chapter provides an overview of the Supra software applications and explains how to set up your eKEY configure your listing market area and use the Mapopolis and eKEY Loans applications In this chapter Product overview 0 0 0 0 0c c cece 2 Software applications liess 2 Operating systems lesse 3 BRE BIOS obs bas eb tahoe tabi qe eed 4 PORES ccs naka se dead k te ew ales 4 Windows Mobile OS 0 0000s 8 MOR SEE RR 12 MAPORONS souk presset nt bade nea 14 IG GE inden ee Gk ce Be OK oy ER E 16 eKEY User Manual Product overview The eKEY software allows your PDA to act as an electronic key that gives you access to Supra KeyBoxes placed at listings An eKEY shell attachment for the PDA is provided if you access AEII KeyBoxes The shell is not needed for areas where iBoxes are used exclusively The eKEY software keeps track of the KeyBoxes it has opened throughout the day At the end of the day the software expires and must be updated by connecting to the Supra network in a process called eSYNC During an eSYNC your PDA sends showing data to the network updates your eKEY software and
34. lude in the notifications If you are entering more than one e mail address use a comma or semicolon to separate the addresses Chapter 4 49 Showing activity Figure 21 Opt in for e mail notifications screen Showing Email Notifications v wantto receive email notifications when showings occur for any of my listings Send notifications select ali that apply After eSYNC v Once a Week on Monday D IT Once a Month on Select D Carbon Copy Cc assistant myoffice com myteammateBsellalot com iz Separate multiple addresses with a comma or semicolon 5 Click Save Now when you are finished configuring your e mail settings A CAUTION You e mail address must be current at your association MLS in order for ShowingValue to work properly To save your personal e mail signature for e mails you send through Showing Value enter your signature information in the Personalized Email Signature field and click Save Now 50 ekEY User Manual E mailing showing agents You can e mail announcements or updates directly to agents who ve shown your listings Follow these steps to send an e mail to showing agents Note Only the agents who ve opted to receive listing update e mails in the ShowingValue Settings screen will receive your e mail Click Actions in the left hand column of your screen under Showing Value Under Actions click Send an Email to Showing Agents Select the listing by enteri
35. ne number office name office phone number and e mail address If you have a PDA phone with the Palm OS tap the arrow next to the phone number field to dial the listing agent s phone number On a Windows Mobile PDA phone select the phone number link Chapter 5 MLS data Messages The Messages option in the e DATA application displays messages delivered to your PDA during eSYNC from your association MLS your broker or GE Security To view messages select MESSAGES from the eDATA menu The Messages screen displays a list of messages received during the last SYNC Select a record to view the entire message Figure 37 Figure 37 Messages screen FDO051 Messages From Supra Date 01 24 06 4 35PM Subject Showings received 0 Showings received 0 Messages received 1 Listings assigned to keyboxes 0 67 68 eKEY User Manual Chapter6 Support This chapter provides information to help you troubleshoot problems and contact technical support in case you need assistance with your Supra soft ware In this chapter Troubleshooting eee eset ee ess 70 Jechnical SUDBONE ccc ecc dro Re Res 71 70 eKEY User Manual Troubleshooting The eKEY application stores the 20 most recent errors that have occurred To view the Error Log open the eKEY application and select TROUBLESHOOTING from the main menu In the Troubleshooting screen the Error Log tab displays a list of errors Figure 3
36. ng the KeyBox number or MLS number You can enter the KeyBox number manually or select it from the dropdown list Select the date range for the showings at your listing Select a range from the dropdown list or select specify date range to enter your own dates Click Continue Agents who ve shown the listing are displayed Select the agents you want to send an e mail to by checking the boxes in the Send Email column You can use the Select All and Unselect All links at the top of the column to select deselect all agents at once Click Continue In the Compose Email screen type your e mail in the Comments field If you do not have a saved e mail signature enter the information in the Personal Email Signature field Click Preview to view your message before sending and click Send Now to send the e mail Chapter 4 51 Showing activity Viewing eFeedback eFeedback is information about a listing including the buyer s interest level how the buyer learned about the listing and whether the price is within the buyer s range eFeedback sent by showing agents about your listings is displayed in the second row of your Dashboard Click the View button to generate a detailed eFeedback report that includes the date time of the showing KeyBox serial number showing agent listing number listing address and the feedback received from the buyer Click Create New Report to generate a new eFeedback report for a specific KeyBox listing n
37. nroller Excel Mobile Windows Mobile OS 3 ekEY User Manual eKEY setup This section explains how to install the Supra software applications and set up your eKEY Follow the instructions for your PDA s operating system Palm OS If you are using a PDA with the Palm operating system follow these instructions to install the eKEY software authorize and register your eKEY and perform a manual eSYNC to update your eKEY Software installation If you plan to use an Internet connection to eS YNC you must install the Supra eKEY software on your computer If the KEY software is already installed on your PDA and you plan to use a Supra modem to eSYNC you can skip this step and go to Software registration on page 7 See Chapter 2 Updating on page 19 for more information about the eSYNC process and connection methods If you have an eKEY shell place your PDA in the shell to complete the installation If you do not have a shell you must obtain an authorization code from your association MLS to enter into your PDA the first time you open the eSYNC application You can install the software using the provided eKEY CD or you can download it from the KIM website A CAUTION Before installing the Supra eKEY software you must install the Palm desktop software using the CD provided with your PDA Chapter 1 Getting started To install the software using the Supra eKEY CD do the following 1 Insert the CD
38. nscreen instructions to authorize your KEY using the authorization code provided by your association MLS After you ve authorized the software you will be prompted to register your eKEY Click Begin then do the following 1 Choose a secret question from the dropdown list then click Next 2 Enteran answer for your secret question then click Next 3 Enter your e mail address then click Next Your eKEY will be registered when you perform an eSYNC If you ever need to reinstall the Supra applications on your PDA you ll be asked to enter an authorization code To get the authorization code log on to the KIM website click the Authorization Code link in the left hand column of your screen then answer the secret question you selected Chapter 1 11 Getting started eSYNC connection method Once your eKEY is registered the Connection Wizard opens and prompts you to select your eSYNC method There are two eSYNC connection methods e PC Internet e Wireless See Connection methods on page 21 of Chapter 2 for more information about each eSYNC connection method Click Begin and follow the instructions in the wizard Figure 3 to set your connection type and perform your first eS YNC Figure 3 Windows Mobile Connection wizard FROO21 GET 4 Review Connection 3 The Connection Wizard has examined your device and made a choice based upon your device settings If you would like to change your conn
39. or each KeyBox in your inventory Showing activity for the previous seven days is displayed in eDATA To reduce the number of days of activity delivered to your PDA log on to the KIM website and click the Showing Activity link in the left hand column Click Configure select a new number from the Showing Frequency dropdown list then click Save To view showing activity on your PDA 1 Select the eDATA icon to open the application 2 Select SHOWINGS to display a list of showing activity for your KeyBoxes Figure 25 Figure 25 eDATA showing activity E howings 4 Showings Ki Agent Name Date HOPPER DI 20005532 BLACKSTO 20105121 MEACHAM 20105121 STEALS D Sort By w Kbox ID 56 ekEY User Manual Note You can sort the list by KeyBox ID number or showing date On PDAs with the Palm OS tap the dropdown menu next to Sort By to change the sort option In the Windows Mobile OS go to Options Sort by Windows Mobile also lets you change the columns displayed by going to Options View by Select an individual record to display detailed showing information The address is displayed if you assigned a listing ID to the KeyBox when you added it to your inventory If you select the Agent Name field the agent s roster information displays See Roster on page 66 of Chapter 5 for more information on viewing the roster If the View Feedback button is active in an individual showing recor
40. or the key to be displayed on or attached to the key or any purpose whatsoever or to b o o whatsoever whether or not such ot broker or salesperson e disclosed to any third party to lend or otherwise transfer the key to any other person or entity or permit any other person or entity to use the key for any purpose her person or entity is a real estate d Not to duplicate the key or allow any other person to do so e Not to assign transfer or pledge the key f Not to destroy alter modify disassemble or tamper with the key or knowingly or unknowingly allow anyone else to do so g To notify your Organization immediately in writing and in any event within 48 hours of a loss or theft of the key or any keyboxes and of all circumstances surrounding such loss or theft h To complete and deliver to your Organization a stolen key affidavit prior to and as a condition of the issuance of a replacement key i To follow all additional security procedures as specified by your Organization and j To safeguard the code for each keybox from all other individuals and entities whether or not they are authorized users of the Service 4 Authorization Before a keybox is installed or used on any piece of real property the prior written authorization to install or use a keybox must be obtained from the property owner as well as from any tenantls in possession of the property if applicable Extreme care shall be us
41. owing reports and e mail updates to agents who ve shown your listings Showing Value also lets you send and receive showing feedback add feedback about your listings for reporting to sellers and have KIM remind you by e mail to send feedback on properties you ve shown You must add your KeyBoxes to your inventory in order for showing activity to appear in ShowingValue See Adding KeyBoxes on page 40 Once you ve added your KeyBoxes you will receive a message on your PDA after you eSYNC that indicates how many times your listings have been shown since your last eSYNC You can then go to the KIM website and view your showing activity in ShowingValue Chapter 4 47 Showing activity Showing activity reports The Showing Value Dashboard Figure 20 provides a quick summary of the showing activity at your listings The Dashboard displays on the main page after you log on to KIM Figure 20 ShowingValue Dashboard ShowingValue Dashboard Close 3 Activity shown is from 10 01 2005 to 10 05 2005 Count Action Showing Activity on Your Listings 0 ven eFeedback on Your Listings 0 Buen Adel to Give eFeedback on Properties You Have 0 Activity shown is from 10 01 2005 to 10 05 2005 O Leam more about ShowingVaiue Change Dashboard Date Range r The total number of showings displays on the first row of the Dashboard To change the date range for the activity displayed on your Dashboard click Change D
42. p Help Inside shell Outside shell 2 Select OBTAIN KEY from the eKEY menu 3 Enter your PIN code and select OK If your PDA is inside the eKEY shell press Enter on the shell 36 eKEY User Manual 4 Insert the eKEY shell into an AEII KeyBox or point your PDA at an iBox Several screens display as the eKEY application communicates with the KeyBox and releases the key container The AEII KeyBox container will drop after a few seconds Grasp the sides of the container and pull straight down to remove it from the KeyBox For an iBox press up on the base of the KeyBox to release the key container The iBox container will relock after 30 seconds Note After releasing the key container of an iBox your PDA may display information from the listing agent including showing notes listing details and the listing agent s business card Use the chain inside the KeyBox key container to attach the listing keys The AEII KeyBox container holds up to two listing keys and the iBox holds up to three Before closing the key container verify that all items are well inside and that the front is not bowing or bulging out If you are a listing agent always make sure that you have a spare set of listing keys before you close the key container A CAUTION Do not place ID tags key rings or loose objects in the key container They can jam the container To close the key container turn it so that the compartment holding the keys is f
43. receives messages Depending on your eKEY service level the latest MLS data and showing activity may be also delivered to your PDA Software applications The Supra software applications include eDATA eKEY eSYNC and elnstall eDATA This application enables you to view listing details roster information and KeyBox activity eKEY This application enables you to access Supra KeyBoxes with your PDA eSYNC This application controls the process of transmitting information between your PDA and the Supra network eInstall This application is only used on PDAs with the Palm operating system and allows you to beam all of the Supra applications to another PDA Operating systems The Supra software applications are compatible with both the Palm and Windows Mobile 5 0 operating systems The software Chapter 1 Getting started functions similarly on both operating systems with minor differences in the screen appearance Figure 1 In situations where the eKEY software operation varies this user manual provides specific instructions for each operating system Figure 1 Er C e RII wa 1 RS Address Calc Card Info E BA Clock Dote Book DATA eKEY Expense HotSync GS Q LDAN LOAN Loan Pro LoanProLT Mail ei Palm OS Palm and Windows Mobile 5 0 operating systems Programs ei a Y 4 EN GG e Games ActiveSync AudiblePI Calculator Camera Clear Storage Download eDATA eKEY Agent E
44. s of the manufacturers or vendors of the respective products Use this product only for the purpose it was designed for refer to the user documentation For the latest product in www gesecurity com ormation visit us online at 1 Possession of Key Each Keyholder as defined in the Agreement entered into by your Organization is responsible for the key issued to him or her If a key is lost or requires replacement for a or the key shall be the replacement price prohibit further use of the key until a new A Keyholder is in good standing if he erms of these Rules and Regulations 3 Security of Equipment It is necessary ollowing conditions ny reason the replacement cost in the Keyholder Agreement 2 Current Update Code The key has an update code that expires daily to current update code is obtained rom Supra or your Organization and entered into the key Update codes shall be issued only to Keyholders in good standing with the Organization fake is in full compliance with all obligations in the Keyholder Agreement including without limitation the to maintain the security of each key and the Personal Identification Number PIN of each key to prevent he use of the key by unauthorized persons Each party in possession of a key whether such key is being actively used or not shall abide by the a To keep the key in such party s possession or in a safe place at all times b Not to allow the PIN f
45. splay as your PDA communicates with the KeyBox and releases the shackle If you are releasing the shackle on an iBox the battery level is displayed on your PDA You are asked if you would like to change the KeyBox settings Select Yes to change the settings or No to continue See Managing KeyBoxes on page 40 for more information on editing KeyBox settings When you release the shackle on a KeyBox the KeyBox serial number is automatically added to your KeyBox inventory Your KeyBox inventory information is delivered to KIM when you eSYNC You can view your KeyBox inventory by selecting the MANAGE KEYBOXES in the eKEY application or by logging on to the KIM website and clicking the View Existing KeyBoxes link Chapter 3 KeyBoxes CBS codes Every KeyBox contains a Call Before Showing CBS code that you can activate using the Manage KeyBoxes menu option of the eKEY application See Changing KeyBox settings on page 42 for more information The CBS code allows the listing agent to control KeyBox access by requiring the showing agent to call for preauthorization before opening the KeyBox Ifthe CBS code is active in a KeyBox you must enter the CBS code into your PDA before accessing the KeyBox Contact the listing agent to determine if a CBS code is required to open a KeyBox To enter a CBS code into your PDA do the following 1 Open the eKEY application If you are entering a CBS code for an AEII KeyBox place your PDA inside
46. tSync Figure 12 eSYNC menu screen Foo004 eSYNC 12902 UPDATE Key MLS its SETTINGS SETTINGS press Done amp Configure Chapter 2 29 Updating The screen displays the status of the eSYNC operation Figure 13 Do not disconnect your PDA from the cradle cable until the eSYNC has completed Figure 13 eSYNC status screen i FSTDO1 2 e YX d Status Connecting a 30 eKEY User Manual Manual update If you are unable to perform an eSYNC you can obtain an update code from the KIM website or automated voice system and manually enter it into your PDA Showing activity in your PDA is not uploaded to the Supra network until you perform an eSYNC A CAUTION If you obtain an update code from the KIM website or voice system you may need to perform an eSYNC before you can obtain another update code To obtain an update code from the KIM website do the following 1 Go to www supraekey com and click Log on to KIM 2 Select the name of your association or MLS from the dropdown list 3 Enter your eKEY serial number and four digit PIN code then click Login 4 Click the Update Code link in the left hand column of your screen The update code displays To obtain an update code from the KIM voice system do the following 1 Call KIM at 1 888 968 4032 2 Enter your three digit area code 3 When prompted enter your eKEY serial number and PIN code into
47. the eKEY shell 2 Select ENTER CBS CODE from the eKEY menu 3 Enter the 7 digit CBS code and select OK If your PDA is inside the eKEY shell press Enter on the shell Once your eKEY software is activated with the CBS code for a particular KeyBox follow the standard procedure for releasing the key container You can access the KeyBox until the listing agent changes the KeyBox settings or until you enter a CBS code for a different KeyBox 39 40 eKEY User Manual Managing KeyBoxes The Manage KeyBoxes menu option in the eKEY application displays the KeyBoxes in your inventory and allows you add KeyBoxes or change the settings Adding KeyBoxes KeyBoxes are automatically added to your inventory when you release their shackles See Releasing the shackle on page 38 for more information You can also add KeyBoxes using the eKEY application or by going to the KIM website To add a KeyBox to your inventory using the eKEY application do the following 1 Open the eKEY application 2 Select MANAGE KEYBOXES from the eKEY menu 3 Ifyour PDA has the Palm OS select Add If you have a Windows Mobile device select Options Add KeyBox 4 Enter the shackle code and select OK If your PDA is inside the eKEY shell press Enter on the shell 5 Insert your eKEY shell into an AEII KeyBox or point your PDA at an iBox Several screens display as the PDA communicates with the KeyBox Your PDA displays the KeyBox s settings
48. the eDATA application Figure 26 eDATA application Foo005 12 Y eDATA ON 2 CLIENTS SAVED SEARCHES P 4 SHOWINGS VIEW KEYBOX ACTIVITY 5 MESSAGES VIEW MESSAGES Done E About Chapter 5 59 MLS data If you have eKEY Basic service you can only use the eDATA application to view messages Contact your association MLS if you would like to change your service level Listings The listings delivered to your PDA are defined when you establish your market area at the KIM website See Market area on page 12 of Chapter 1 for more information To view listings select LISTINGS from the eDATA menu The Listings Selection screen Figure 27 displays five options for viewing listings Figure 27 Listing Selection screen Listings Selection CUSTOM ADDRESS SEARCH MLS ID SEARCH QE PERSONAL LISTINGS GE WOTSHEET LISTINGS Di Custom search The Custom Search option allows you to view specific listings in your market area Searchable fields include area price class status number of bedrooms and number of bathrooms To perform a custom search select CUSTOM SEARCH from the Listings Selection menu In the Custom Search screen Figure 28 on page 60 select the fields you wish to search by enter the information then select Search 60 eKEY User Manual Figure 28 Custom search screen FDO011 Custom Search Area select Price select select
49. the third row of your Dashboard Chick the View button to see detailed showing information for each reminder including the date time listing number KeyBox serial number and listing address To respond to an eFeedback reminder do the following 1 Click the Respond button next to the showing record Figure 23 on page 53 2 Usethe dropdown menus and Notes field in the Enter eFeedback screen to provide feedback to the listing agent 3 Click Send Now to send your feedback To ignore an eFeedback reminder click the Ignore button next to the showing record Chapter 4 53 Showing activity Figure 23 Select eFeedback Reminder screen Page 1 ShowingValue Select eFeedback Reminder Help Total 3 Showing Listing Action 08 04 2005 10 23AM MLS KeyBox 20029941 Address Office Blackstone Professional Services Agent Angelika Bashford Respond Ignore 08 04 2005 9 40AM MLS KeyBox 20029941 Address Office Blackstone Professional Services Agent Angelika Bashford Respond Ignore 08 04 2005 9 20AM MLS KeyBox 20029941 Address Office Blackstone Professional Services Agent Angelika Bashford Respond ignore Page 1 Total 3 Reading a KeyBox You can view the showing activity stored in a KeyBox on your PDA by performing a KeyBox read To read the showing activity in a KeyBox l 2 Open the eKEY applic
50. tings that match the profile s specifications On a Palm PDA open CLIENTS from the eDATA menu select a profile name from the list then select Search For Windows Mobile select a profile name from the list then go to Options Search 66 eKEY User Manual Roster The eDATA application provides you with a roster of the members in your association MLS When you perform your first manual eSYNC using the UPDATE KEY amp MLS option the entire roster is downloaded to your PDA Changes to roster data are downloaded with each subsequent eS YNC To view the roster select ROSTER from the eDATA menu The Roster screen Figure 36 displays your association MLS agent roster To look up an agent select the Look Up field and enter the first few letters of the agent s last name As you enter the letters the list scrolls to the nearest matching record Continue entering letters to spell out the member s name until it is highlighted on the screen Figure 36 Roster screen Roster 276 Agents i Agent Name Agent Phone RCOSTR IRMR 503 555 8754 ADAMS GINGER 503 555 9687 RGUILRR FRRNK 503 555 2314 AHKARINA JOANNE 503 555 8643 gt AMARO JANNICE 503 555 4489 RMBRO KRTHY 503 555 8323 ANDERSON QUEN 503 555 1234 ANDRICH WARREN 800 305 4969 ANTRICAN JEFF 800 223 1505 BUDGET PAIGE 503 555 8976 Look Up Select an agent name to view detailed contact information including the agent s pho
51. u perform a HotSync with your computer Chapter 1 15 Getting started Windows Mobile Right click the Download Map link under Map for Pocket PC Figure 5 Select Save Target As then save the file to your desktop Place your PDA in its cradle to connect it with your computer In the ActiveSync application on your computer click Explore to open the Mobile Device folder Drag the map file from your desktop to any location in the Mobile Device folder ActiveSync will transfer the map to your PDA Figure 5 Download map screen Mapopolis Map Store Products for MARION OR After your county maps are installed the eDATA application provides a link to the map when you are viewing a listing record To open the map on a Palm PDA tap the arrow next to the listing address In Windows Mobile select the address to open the map You can also view maps by opening the Mapopolis application directly 16 eKEY User Manual eKEY Loans eKEY Loans is a simple mortgage and loan calculator included in the Supra applications that lets you do the following calculate almost all mortgages and personal loans including Canadian mortgages determine loan amounts based on a monthly payment calculate and display amortization schedules and e export loan information with a detailed analysis and amortization schedule You can calculate the price interest rate loan term or the monthly payment amount for a loan To perform a
52. umber or date range If a showing agent is unable to send you eFeedback for one of your listings but provides feedback verbally you can add the feedback to the listing in ShowingValue If necessary you can also edit eFeedback already received from a showing agent To add or edit eFeedback for a showing 1 Click Actions in the left hand column of your screen under Showing Value 2 Click Add or Edit eFeedback on Your Listing 3 Locate the showing record and click the Add or View Edit button 4 Use the dropdown menus Figure 22 on page 52 to enter or modify the feedback about your listing then click Save Now 52 eKEY User Manual Figure 22 Add Edit eFeedback screen Showing Date Time 09 07 2005 2 03PM MLS 53933 KeyBox 20029941 Address LOT 40 BETHEL CHURCH ROAD Sandy OR 97302 Listing Agent Showing Agent Angelika Bashford 503 555 9635 Blackstone Professional Services 503 581 8101 This eFeedback edited by ShowingValue Add Edit eFeedback Buyer s interest level is Select How did the buyer hear aboutthis listing My Recommendation D Price Recommended price Select D Follow up IWill Contact You e Notes Buyer did not like house color but loved the backyard il Note Only the first 200 characters entered will be shown on an eKEY eFeedback reminders Feedback reminders for the properties you ve shown are displayed in
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