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Avaya CS1000 User's Manual

1. Figure 19 Database handling with eCONFIG on the DECT Messenger Server PC Local DECT Messenger PC eKERNEL eGRID At first time start up gf eECONFIG At start up of eCONFIG Yes No gt Changes in Groups Users Devices At ExitJott eCONFIG After you start the eCONFIG for the first time a copy is made of the configuration database of DECT Messenger Messenger_CFG MDB This copy is stored in the eCONFIG directory C SOPHO Messenger net eConfig Mdb with the file name Messenger_WRK cfg After you make configuration changes using the eCONFIG these changes are stored in the copy of the database Messenger_WRkK cfg in the eCONFIG directory To make these changes active you must Procedure 16 Making configuration changes active Step Action 1 Close down eTM eKERNEL eWEB and so on 2 Close eCONFIG using the menu option File gt Exit The operational database is deleted automatically The database from the eCONFIG is stored into the DECT Messenger directory and renamed to Messenger_CFG MDB which is the new operational database 3 Restart the modules that you closed down your new configuration is active End Note 1 After you make changes in the copy of the database in eCONFIG ensure that nobody else is making changes in the operational Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Using eCONFIG 101
2. Using eSMTP Server page 142 Using eSMTP page 150 Sending SMS messages page 151 V 24 RS232 connections eCAP eESPA page 154 Using Import Export menu page 156 Checking diagnostics page 169 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 62 DECT Messenger Customer Engineer Manual Preface This chapter is for Nortel DECT Messenger version 4 0 and is designed to be used in conjunction with the information found in other chapters This chapter describes the steps necessary to configure and begin using the system It describes how various modules work but does not go into detail For detailed descriptions of modules and how they work consult DECT Messenger Installation and Commissioning NN431 20 301 The process for installing DECT Messenger is described in DECT Messenger Installation and Commissioning NN431 20 301 Note No legal rights can be obtained from the information in this manual About the manual This chapter is the Customer Engineer Manual for DECT Messenger and is intended to assist the engineer in understanding the structure of DECT Messenger The modules and related database tables are described in detail in the Nortel publication DECT Messenger Installation and Commissioning NN43120 301 Guidelines for maintenance and administration of a server or specialized computer T
3. CSTA connection link license Each application connected to the DMC through CSTA is licensed through one or more application license and seat license For Nortel DECT Messenger 4 0 the number of application licenses depends on the configuration Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 74 DECT Messenger Customer Engineer Manual For each DECT Messenger link to a DMC one application license is needed for the DMS DMSAPI DMS is needed for sending and receiving LRMS E2 messages using the CSTA link In addition to the application license you must have seat licenses For DMS the total number of seat licenses is the sum of the following items e total number of simultaneous outgoing messages coming from the eKERNEL e total number of simultaneous outgoing messages coming from the web interface e total number of DECT handsets that can send LRMS messages to DECT Messenger Note Messages sent to DECT Messenger can be incoming messages to other devices or incoming confirmation At startup DECT Messenger immediately reserves the licenses needed although there is no call yet If the number of seat licenses in the DMC is less than the number of seat licenses specified in DECT Messenger DECT Messenger cannot reserve the licenses and therefore cannot make a call DECT Messenger License Manager licenses The DECT Messenger License M
4. DECT Messenger collects a number of messages before sending the messages Send Depth determines how many messages are collected before making a connection to the provider Default 1 which means that messages are processed as soon as they arrive Send Time Time delay before processing received messages If the Send Depth is set to a value higher than 1 eaSYNC waits to send the messages until the number of messages received equals the Send Depth value that can take a long time particularly during off peak hours To prevent DECT Messenger from waiting for a long period you can specify a Send Time After a message arrives eASYNC waits for the number of seconds specified in this field and DECT Messenger sends the message ignoring the Send Depth value Alarm Priority for DTMF confirmation This is a priority threshold If the priority that comes with the alarm is higher than this threshold the alarm requires a confirmation from external If the Priority is lower that this threshold the alarm does not require a confirmation successfully sending the message to the SMS Provider makes that the alarm is withdrawn and not repeated anymore V 24 RS232 connections eCAP eESPA The eCAP and the eESPA modules allow you to connect RS232 devices to DECT Messenger There is a significant difference between the eCAP module and the eESPA module Therefore these modules are explained separately in the following subsections Nortel Communi
5. Normal window x Comet Find Target Change Icon Ce cot _ Note Figure 41 Shortcut definition to eBACKUP page 139 shows only a part of the line The whole line in the Target field of the shortcut is C SOPHO Messenger net Exe eBACKUP exe Path C SOPHO Messenger net Log drive C Site 1 Batch Y e Scheduled using Windows Scheduler If you want automatically created backups of files you must use the Scheduler in Windows to start the Backup module If activated from the Scheduler BACKUP makes a copy of the files that you have specified in the eBACKUP configuration tables in the directories that you have specified Note It is not sufficient to start the eBACKUP exe file from the scheduler You must specify the correct parameters in the scheduler as well Procedure 20 How to set up a Scheduled task for eBACKUP Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 140 DECT Messenger Customer Engineer Manual Step Action 1 Open the Scheduled Tasks wizard Click Start on the Windows task bar and choose Settings gt Control Panel gt Scheduled tasks gt Add scheduled task The Scheduled Task wizard is displayed 2 Open the Scheduled Tasks window In the Scheduled Task wizard click Next Now you are in the Window where you must select a program 3 Browse to the eBackup program Use Browse to go to the
6. The Alarm description also comes from the input program and can be the identifier of the input program or a character string that is received from an external device for example eCAP eAPI Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 110 DECT Messenger Customer Engineer Manual Figure 26 Input contact 01 Module e10 xs Site ID 1 Site description Site 1 ArealD 1 Area description Area 1 Manufacturer NATIONAL INSTRUMENTS Model BASE Auto create group False Default output program eDMSAPI Default output program facdty C933 Input program description Default description Input program comments 8 Modules and Contacts gt gt gt Modules gt gt gt Contacts Analog input ee mtacts Discrete input elODI_ Contact st el0DI ContactType str el ODI ALA DOUTE A 27 ojo o PAPA 3 gt gt gt Contacts Discrete output Interface with eKERNEL Figure 26 Input contact 01 page 110 shows an example of an input contact 01 in the Input Module elO The input contact 01 in the column elODI Contact str is related to the alarm identifier Fire1 under the column elODI_ALA_Descr_sir Therefore if the contact is activated the alarm Identifier Fire1 is sent to the eKERNEL This also means that there must be an Alarm Identifier in the eKERNEL_ALARM table
7. amp Module eWEB a xj Ste lD 1 Site description Site 1 Area ID 1 Area description IBS 1 Manufacturer eWEB Model BASE Auto create group False Detauk output program eDMSAPI Detaut output program faciity C933 Input program description Default description Input program comments 3 IP adresse gt gt gt Table of contents gt gt gt Send Group Message gt gt gt Send User Message gt gt gt Work with Script Messages Interface with eKERNEL Using eCONFIG The eCONFIG Module is the tool most commonly used for making changes in the configuration The configuration is stored in a Database Be cautious when editing the database because incorrect or invalid entries can interfere with the operation of DECT Messenger You can use the eCONFIG on the local PC that is the DECT Messenger server PC You can also install the eCONFIG on a remote PC to perform remote configuration maintenance The database is handled is differently for local and remote maintenance Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 100 DECT Messenger Customer Engineer Manual Using eCONFIG Local on the DECT Messenger Server PC After the eCONFIG is installed on the DECT Messenger server PC the database is handled as shown in Figure 19 Database handling with eCONFIG on the DECT Messenger Server PC Local page 100
8. 3 Topath The curent value for this parameter is C T emp weekday SOPHO Messer In the Path settings you can specify fields that are filled in by the system weekday 1 7 where 1 monday up to 7 sunday timestamp for example 20030930124506 weekdayname Monday Friday The eBACKUP Module is NOT a scheduler There are two ways to generate a BACKUP using eBACKUP Manually After you double click the eBACKUP program shortcut the program does one of the following Creates a backup without manual intervention Opens a window in which you can select the site that you want to back up Which of these two things the software does depends on the specifications in the target field in the shortcut See Figure 41 Shortcut definition to BACKUP page 139 If there is specified Batch N eBACKUP opens the Site selection window If there is specified Batch Y eBACKUP generates a backup immediately Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Using eBackup 139 Figure 41 Shortcut definition to eBACKUP 99999 eBACKUP Properties 3 2 xj General Shortcut 2 99999 eBACKUP Target type Application Target location Exe Target Messenger Net Log drive C Site 1 Batch Y Z Run in separate memory space I Run as different user Start in C SOPHO Messenger Net Exe Shortcut key None Run
9. 30 seconds after an Urgent message is sent to an LRMS E2 DECT handset You can acknowledge the alarm by pressing the OK or the Delete softkey on the DECT handset In case of a CSTA message to a non LRMS E2 DECT a NACK is also generated after the user of the device didn t go off hook within the ringing time period e CONFIRMED This status indicates whether the alarm was confirmed Confirmed means that a final ACK came from the device or that the confirmation came from another device as Incoming Confirmation with a PIN code through eVBVoice or Calling Line Id through eCSTA or eDMSAPI 1 Confirmed 0 Not confirmed e SET or RESET This status indicates the alarm status on the device As long as an alarm is active on the device the Alarm Status is Set After the alarm is reset on a device the Alarm Status is Reset Note that after an Alarm is diverted to an Alternative device the status on the original device goes to Reset and on the alternative device to Set e NEXT CALL Date and time that the next call are made to the device based on an active alarm on the device Format YYYY MM DD HH MM DECT Messenger makes that call based on the HH MM ss instead of crossing the minute boundary e SWITCH TO ALTERNATIVE Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 168 DECT Messenger Customer Engineer Manual This parameter indicates whether th
10. Called device Enter the DN of the DECT handset Calling Device ALL Alarm ID for normal messages Browse and select the alarm E2 MSG_N Alarm ID for urgent messages Browse and select the alarm E2 MSG_U Make the following configuration changes for Inbound Result Copyright 2003 2008 Nortel Networks Click New Called device Enter the DN of the DECT handset Calling Device ALL Group name Browse and select the Group you created in Step 4 Message msg Calling number End Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 60 Nortel DECT M 1 Administrator Copyright 2003 2008 Nortel Networks 61 DECT Messenger Customer Engineer Manual This chapter contains information on the following topics DECT Messenger overview page 64 Modules overview page 66 DECT Messenger in a WAN or MAN network page 72 Licensing page 73 Detailed module descriptions page 77 What is required to run DECT Messenger page 85 DATABASES in DECT Messenger page 88 Installing and getting started page 89 Using eCONFIG page 99 Using eTM page 102 eDMSAPI Inbound page 103 Connecting National Instruments modules page 120 Understanding Security features page 130 Using eBackup page 137 Setting up e mail integration eSMTP_Server eSMTP page 141
11. E2 messaging There are several types of incoming calls which are briefly explained in the following subsections Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 104 DECT Messenger Customer Engineer Manual Incoming Alarm IA from DMC Incoming Alarm is an LRMS E2 message that is sent from an LRMS DECT extension to an extension number DNR in the DMC However the DECT handset from which the LRMS E2 message is sent is monitored IO Registered by DECT Messenger The message is delivered to DECT Messenger instead of to the intended destination Therefore if you send a message from one DECT handset to another and the originating handset is IO Registered by DECT Messenger this message is not sent to the intended destination directly DECT Messenger decides what to do with the message DECT Messenger treats this incoming message in the same way as any incoming message and sends it to the devices specified in a group Note A message sent from an IO registered DECT handset to another DECT handset always uses DECT Messenger with a Group to Group Member to Device structure Figure 21 Incoming alarm IA in eDMSAPI Sending f message I l 1 l l I l i l l I l I e CSTA Extension 2000 is IO Registered in the Messenger Net The received message is sent to one or more Device s in a Grou
12. Install PC Step 5 eSMTP Server in DECT Messenger Installation and Commissioning NN43120 301 Installing IIS The following procedure guides you through the IIS installation process Note 1 You must have the Windows CD ROM on hand to complete this procedure Note 2 In Windows 2000 XP Professional IIS is not installed by default In Windows 2000 2003 Server IIS is installed by default Procedure 21 Install IIS Step Action 1 Open Add Remove Programs e Click Start on the Windows task bar and choose Settings gt Control Panel e Double click Add Remove Programs 2 Open Add Remove Windows Components Click Add Remove Windows Components 3 Add Internet Information Services IIS Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 146 DECT Messenger Customer Engineer Manual e Inthe Windows Components window check the check box Internet Information Services e Click Next e Insert the Windows CD ROM after the system asks for it End Note After installing IIS you must reinstall Windows 2000 Service Pack 4 Configuring eSMTP_Server in eConfig You can use the default settings for the eSMTP_Server module in eCONFIG You must create a Group Name for each e mail address you wish to associate with DECT Messenger Each group must contain the destination device to which messages must be sent For example A user wishes
13. Message Extension box e Set 10 Register to True 4 Check alarms e In eCONFIG open the menu Modules and expand the eDMSAPI module by clicking the beside it Under the eDMSAPI module the instances of the input module For example eDMSAPI area One are listed Expand this instance The items Alarm and Group appear Click Alarm e Ensure that you have at least two Alarms as follows E2 MSG_N E2 MSG_U 5 Add a group e In eCONFIG open the menu Modules and expand the eDMSAPI module by clicking the beside it Under the eDMSAPI module the instances of the input module For example eDMSAPI area One are listed e Expand this instance The items Alarm and Group appear e Right click Group and select New Group in the pop up menu 6 Configure the new group Make the following configuration changes e Populate the Group Name If you are adding a single DECT handset use the DN of this handset as the group name e Populate the Description Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 58 Nortel DECT Messenger Administrator Guide e Group Members Click New Browse under Device_ D for the device you created in Step 2 e Group Authority Click New Under User_ID browse for ALL 7 Open the Inbound data call handling menu e In eConfig open the menu Modules and expand the eDMSAPI module by clicking the beside i
14. The following columns are available INRQS id This is a tag for each input request This tag is an identifier for each call After the call is processed the tag is free again and is used for another incoming alarm Therefore this tag must always be seen in relation to the incoming alarm time and date This INRQS id is used in the two other LOG files that specifies the output processing DATE Date in format YYYY MM DD TIME Time in format HH MM ss SET or RESET The incoming request was a request to Set or Reset an alarm TYPE Indicates the type of incoming message Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eLOG 161 msgrqs Message request or also called incoming alarm incrqs IC Incoming Confirmation e INPGM id The Input Program ID Each input program has its own unique identifier An Input Program ID is an identifier only and the digits do not necessarily have a meaning however there the common convention is to use the digits as follows Table 17 Default Input Program Identification Site identifier Eu Area identifier Input program identifier 1 eCAP or eAPI or eESPA 4 eVBVOICE 5 eCSTA 6 elO 7 eWEB eSMTP server 9 eDMSAPI 01 99 Input program sequence number INPGM Appl Input Program Module Application name The previously mentioned Input Program ID is always unique however
15. must know which parameters are coming in from the external system and you must specify these parameters in DECT Messenger For more information see the chapter Module eCAP in DECT Messenger Installation and Commissioning NN43120 301 which describes the supported protocols in detail eESPA The eESPA module supports the ESPA 444 protocol This is a complex protocol see the chapter Module eESPA in DECT Messenger Installation and Commissioning NN43120 301 for more detailed information about the protocol Read the information provided for the protocol before attempting to set up the eESPA Module Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 156 DECT Messenger Customer Engineer Manual Using Import Export menu You can use eCONFIG to import and export configuration database tables The menu options are shown in Figure 47 Import Export menu options page 156 Figure 47 Import Export menu options D eCONFIG SOPHO Messenger Net E SOPHO Messenger Net Import H S License information E Site Site 1 EY Areas The Import Export function can only handle files of the type csv Double click Export to open the following window Figure 48 The Export window eCSTA eDMSAPI Csv z eCSTA_INBOUND_EVENT eDMSAPI_INBOUND Csv SSTA NUOLNO SUL 7 OEA ENEOU RESULTE eDMSAPI 7 iti eDMSAPI_INBOUND eDMSAPI_INBOUND_EVEN
16. page 112 Message The message coming in through an IO Module is passed directly to the device The way the message is displayed depends on the properties of that specific device and the setting in the eKERNEL_ ALARM table for that specific alarm The message coming in the Input Module is transferred through the Input Module to the eKERNEL and then to the Output Device However after the Input Module does not receive a message from outside you must specify a message in the Input Module Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 112 DECT Messenger Customer Engineer Manual An example of an Input Module that does not receive a message from outside is the elO Module In the elO Module you must assign a message to a switch or button Figure 28 Message assigned to a button page 112 shows the message assigned to a button Figure 28 Message assigned to a button Module e10 Discrete Input eS xj General Sie 1D 1 Message Area ID 1 Fite in r00m1 40 Module 02 Contact 01 Contact type 0D Alarm description Fire1 Group name Fire Message Fire in room 40 Comments Message The current value for thes parameter is Fire in room 40 SET RESET structure The SET RESET structure of alarms is complex you can Set an Alarm and wait for a Reset or you can Set an Alarm from a
17. 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 26 Nortel DECT Messenger Administrator Guide e Areas indicates the subdivisions in a site Areas are used only if you have a connection from your DECT Messenger to more than one DECT Mobility Card DMC with DECT For each connection from your DECT Messenger to a DMC system or an IP DECT system you must specify a different area Use a number to identify the area The area number is used in the various modules in DECT Messenger Note that in almost all installations you have only one area e Modules provides an overview of all the modules in the Messenger Note 1 The list of modules can differ for each user The list of modules is displayed only if you have view edit rights Note 2 The All TCP Clients menu item is not a module All TCP Clients provides information about the module TCP IP connections You cannot make any configuration changes from this menu e All Alarms provides a list of all alarm specifications available in Messenger Note The alarm specification is linked to an input module Therefore to create a new alarm specification you must use the Module menu From the All Alarms menu you can make changes only to existing alarm specifications e All Users defines all users Note that there are two separate groups of users eCONFIG users and eWEB users If you have sufficient rights you can change user setting
18. 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 53 User parameters The following parameter descriptions are applicable for the parameters for both eWEB and eCONFIG users User ID This is the username that must be entered in the login dialog box Maximum length is ten characters Nortel recommends that you create a user profile for each user who has access to the eWEB interface Sharing user profiles can result in unauthenticated users which generates alarms Password This field contains a password with a maximum length of ten characters Users can change their own password using the eWEB interface You can create new users with default passwords for example the same as the user identifier and request that the users change their password at first usage Note Passwords are stored without encryption in the DECT Messenger structure Therefore hackers can retrieve authentication information from the system Also table information can be made available through eWEB depending on your configuration Because the security mechanism is limited Nortel recommends that you not use any passwords that are used on other systems that contain secured information Using identical passwords across both secured and less secured environments leads to severe security exposure Inform all users of this issue e Security level You can use the security level parameter to define a number in the range of 00 99 The higher
19. Al users COmmr H eWeb us a88 Groups and cu Refresh FA Hobday New eConfig user Request information received Create a new user Depending on the option you chose in step 3 select one of the following e New eConfig User e New eWEB User Enter the parameters for the new user Select each item in the left panel and enter parameters Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 51 z eConfig user authority ai UserID Password Secuity level 40 Description Language Email address Al object authority False Security administrator False Comments Defaut 8 UserID The curert value for this parameter is Delete Refresh l Cancel The parameters are explained in User parameters page 53 6 Confirm your choices Click OK and follow the instructions on the screen if applicable End Changing user properties The following procedure describes how to change the properties for user Procedure 10 Changing user properties Step Action 1 Open the Group Members window 2 Expand the All Users menu Two menu items are available eWEB and eCONFIG eWEB contains the users for eWEB and eCONFIG contains the users for eCONFIG These are separate from each other however the approach and authority mechanism is the same so the steps in this section apply to bo
20. DECT handset subscribed to a DMC card The lt board id gt value is calculated differently against a system type as follows Forasmall system such as Option 11C the lt board id gt of a DMC card placed in the Main Cabinet Chassis is the same as the card slot number where the DMC card is installed in the range of Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 33 01 to 10 DMC card numbering in Expansion Cabinets Chassis continues sequentially in the range 11 to 20 The following table illustrates Device ID numbering for a small system Table 4 Device ID numbering for a small system Cabinet Chassis Card slot 2 2 O2 Pe Ee ee Expander Oo ee ooe eo e o For a large system such as CS1000E lt board id gt falls in the range of 01 to 32 and is calculated with the formula lt board id gt 16 lt shelf_number gt lt card_slot_number gt 1 The following table illustrates Device ID numbering for a large system Table 5 Device ID numbering for a large system o eo si ou o o RE ME EX os om a A DRE AE DR D M EE 1 The following table shows examples of valid device IDs Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 34 Nortel DECT Messenger Administrator Guide Table 6 Example device
21. DECT Messenger system retrieves Incoming Alarms from IP DECT through this TCP IP port If a DECT handset needs to send messages to DECT Messenger the extension number of the handset must be IO monitored IO Registered in DECT Messenger After an incoming message is received by DECT Messenger from a handset the message goes to a group that contains devices The incoming message is sent to all the devices specified in the Group Note The IP DECT system does not support sending a message from one DECT handset to another directly For sending a message from one DECT handset to another you always need a DECT Messenger system Incoming Confirmation IC Incoming Confirmation is an LRMS E2 message that is sent to an extension number DNR in the DMC and is used to reset an outstanding alarm on a device The DECT handset from which the LRMS E2 message is sent is monitored IO Registered by DECT Messenger The CLI of the DECT extension is used as identifier for resetting an outstanding Alarm on a Device The PIN code that is specified in the device settings must match this CLI of the DECT extension The message that the DECT extension sends is simply ignored Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 106 DECT Messenger Customer Engineer Manual The extension number to which the message is sent for IC can be a hardware less Directory Number DN
22. DECT Messenger user wishes to use a GSM handset as an alternative device to the DECT handset The following steps are required Procedure 24 Using a GSM handset as an alternative to the DECT handset Step Action 1 Create a new device called 353849947269 serviceprovider C OM with output program eSMTP The GSM Service provider must have this GSM mobile number configured in their database or extract the number from the format GSMmobileNumber domain com 2 Add this eSMTP device as an alternative device in the DECT handset device properties 3 Set the number of retries for the DECT device 2 If DECT Messenger sends an urgent message to the DECT handset and the DECT handset does not respond after two attempts the message is sent as an SMS to the GSM handset End eASYNC The eASYNC module is capable of sending short message service SMS messages to any GSM mobile phone worldwide from your DECT Messenger computer Figure 45 Setup for sending SMS Messages or Wide Area Paging messages page 152 shows the configuration Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 152 DECT Messenger Customer Engineer Manual Figure 45 Setup for sending SMS Messages or Wide Area Paging messages Nortel Messenger GSM Provider Pal Device 0698765432 0653141414 Example of setup in the Messenger l l Provider PROXIMU
23. Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 80 DECT Messenger Customer Engineer Manual eAPI eWEB on the e mail address entered in the To field The alarm message appears in the Subject field of the e mail The e mail can be empty because the content is ignored E mail handling procedure in DECT Messenger After you send an e mail message to DECT Messenger the message enters at the SMTP port of the IIS SMTP Server The IIS SMTP Server drops the message in a directory on the hard disk The eSMTP_Server module checks this directory at regular intervals for newly arrived e mail messages If there is an e mail eSMTP takes the message from the directory and analyses it The e mail address entered in the To field of the e mail is translated into a device or group of devices to which the e mail must be sent The Subject field of the e mail informs the devices of the nature of the message After the message is processed the eSMTP_Server sends a confirmation to the address entered in the From or X sender field of the message to inform the user whether the message is accepted or not The eAPI module is simply a TCP IP socket input on the eKERNEL You can write your own program to send data to the eKERNEL and generate an alarm with the eAPI You can write your program in any programming language because the eAPI interface is a socket interface For more information on the eAPI interface see Mo
24. an SNMPv1 or SNMPv2c trap from an SNMP sending process or equipment eSMS Send SMS message to a mobile phone Inbound SMS can be used to confirm alarm Security modules The security modules are used in addition to an operating system to provide extra security Security provided is based on the module type The following gives a brief overview of the available security modules e eBACKUP The eBACKUP module creates a backup of the configuration database at regular intervals e eGUARDIAN The eGUARDIAN module is used in conjunction with an input module that receives data at regular intervals The GUARDIAN module checks the data input at regular intervals If the input is not received within a specified time period the GUARDIAN module sends a message indicating that an input is down Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks DECT Messenger overview 69 e eWATCHDOG The eWATCHDOG is a software module that works with the Watchdog card The eWATCHDOG sends a code to a V 24 interface COM port on the DECT Messenger PC This COM port is connected to a Watchdog card that expects the code within certain time intervals If the code is not received within the time interval the Watchdog card assumes that the system is down and restarts the PC or activates a alarm indication eTM The eTM is the Task Manager which ensures that the DE
25. an additional manufacturer and model is implemented for eESPA The previous release supports manufacturer ESPA and model BASE The new release also supports manufacturer ESPA and model VSK License Manager To support the new modules eSMS and eSNMP an update of the License Manager is available capable of recognizing the license strings containing these new licenses Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Other changes 11 eFR Module eFR is a new add on module for Messenger and implements fault reporting Features of Module eFR include the following e can monitor the DISK state and threshold level e can monitor NETSTAT like connectivity client server e can perform PING to check responsiveness on Internet Control Message Protocol ICMP level Notification at begin and end condition possible through various transport mechanisms such as e mail SNMP NET SEND and SMS Prerequisites Some prerequisites are refreshed with updated components for example License Manager and Adobe Acrobat Reader Other changes For a detailed history of past releases of this document see Table 1 Revision history page 11 Table 1 Revision history October 2008 Standard 01 06 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and contains additional changes relating to updates in Release 4 of the Messenger sof
26. and Devices menu by clicking the to the left of it 2 Open the All Devices information window Left click the All Devices parameter The following window appears CT ache File View Francis Miss Kristen Dan Created ont DECT 865 0330914 0330 912 Created on eSMTP CLIENT DECT 865 2 ge SMTP SERVER Created on D eTM mase masel Automate c DECT 853 DECT 865 DECT 869 ESPA devic ESPA devic Contact 8 Contact 7 Contact 5 Contact 6 f GA Inbound LMRS amp Monitored devices fie Devices with a Pincode Akemative devices Device format nc _ Devices not assigned to a group gt 4 H Request ntoemation recerved EX 3 Select the device of your choice Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 30 Nortel DECT Messenger Administrator Guide In the right panel browse in the list of devices in DECT Messenger Double click the device that you want to edit The Properties window of the device opens Ste lO 1 Area lD 2 Device ID 2000 Output program facility C333 Description musel Pincode 1234 Priority 999 Retry count atemative device 1 Monto False 10 register False gt gt gt Altemative devices Remote access site False Remote access area False Comments Defauk configuration 4 Change the parameters Click the name of the property you want to ch
27. as an incoming alarm e Using eWEB User messages you can send predefined and free text messages to a group of devices The predefined messages can be split into messages for all users and user specific messages You can see the members of this group The eKERNEL handles this message request as an incoming alarm Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 82 DECT Messenger Customer Engineer Manual Advanced The eWeb Advanced application is an expansion on the eWeb Basic application Use the advanced application to perform system management tasks using the web interface and to use script messages for emergency situations Use these system management tools when you need a quick overview of the configuration of the system or to make changes to groups settings or composition A Script message contains actions that must be taken in the event of an alarm The web user can follow the status of this alarm using the web browser eCONFIG The eCONFIG module is the module most commonly used to make changes in the configuration eGRID can be used to make changes in the configuration directly on the database level but eCONFIG is a shell over the configuration providing a more user friendly way of making configuration changes The eCONFIG module can be installed on the local PC where the eKERNEL is running or on a remote PC If the module is used on the
28. called Fire1 This Alarm Identifier for the eKERNEL is found in the eCONFIG under the elO Module because the Alarm identifier is used for the elO Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eDMSAPI Inbound 111 Figure 27 Alarm identifier eCONFIG SOPHO Messenger Net la x File View SOPHO Messenger Net impot Export S License information Site Site 1 Areas Modules a FD eri SB eASYNC 7 eGUARDIAN amp 20 s el0 area Area 1 PL s4 E eSMTP CLIENT c eSMTP SERVER gt gt j Request information received 100616 The Alarm Identifier illustrated in Figure 27 Alarm identifier page 111 is used as an Alarm Description and contains properties for the alarm for example ringing time repeat intervals scroll intervals if messages are chopped These properties determine in part how the alarm is displayed Other properties include priority of the alarm message length silence interval and so on e Set Reset Set Reset determines if the alarm is activated or deactivated See SET RESET structure page 112 e Remove After Remove After specifies what is to be done with the alarm after the eKERNEL has received the alarm Valid settings are as follows Remove after sent Remove after Reset or Remove after Calculate This is discussed in SET RESET structure
29. configuration tasks for example regarding system restart the eCONFIG or eGRID remain the confirmation tool of choice Web Administrator provides the following functionality e Sending messages directly to device DECT handset Mobile GSM phone Windows pop up message E mail e Sending group and user messages e Sending script messages e Reporting functions Inquiry active alarms and ended alarm Inquiry active scripts and ended scripts e Basic maintenance Work with group members Work with alternative devices e Advanced maintenance Work with groups Work with users Work with devices Work with facilities e Expert maintenance Import Template configuration For more information refer to Module Web Administrator User Guide in the Nortel publication DECT Messenger Installation and Commissioning NN43120 301 SQL Server 2005 Express DECT Messenger supports the new Structured Query Language SQL Server 2005 Express engine Both the engine and SQL Server Management Studio Express maintenance tool are supported The Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Enhancements 9 previous Microsoft SQL Server Desktop Engine MSDE engine SQL Server 2000 Desktop Engine is also supported as well as the original Access 2000 model The SQL Server 2005 Express engine does not require a Microsoft licens
30. default database path are usually correct Set the path to the Messenger Configuration database to the following directory c SOPHO Messenger net Mdb unless you have installed to a directory other than the default The file name is Messenger_CFG mdb e Check the path setting for the Configuration database Copyright 2003 2008 Nortel Networks normally you do not need to change this Note The Configuration database type is always MS Access and always points directly to a file not using ODBC The default setting is shown in the following illustration Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Installing and getting started 95 Ste lD 1 Site Description Site 1 Administrator name John Johnson Administrator e mal John room3 edu eKernel IP address 192 168 1 95 Garbadge collection 600 Connection string CFG Provider Microsoft Jet Connection string DATA Provider Microsolt Je Path eL0G c SOPHO Messenger Net eLO Connection sting CFG The cunent value for this parameter is Provider Microsoft Jet OLEDB 4 0D 8 Check the Dynamic database path eKERNEL must have a valid path to the dynamic data database the default database path are usually correct Determine which type of database you are using MS Access MSDE or SQL Server The settings for MSDE and SQL Server in this window are the same as the sett
31. edu In DECT Messenger the eSMTP_Server works in cooperation with the Microsoft Internet Information Services IIS It is possible that other e mail servers can be used instead of IIS but they are not supported e eSMTP client eSMTP behaves like an e mail client program that sends e mail messages to an e mail server The format is the standard SMTP Simple Mail Transfer Protocol defined in the RFC 821 specification If a Lotus Notes Domino server is installed on the system there must also be a Lotus Notes SMTP server that is capable of receiving SMTP messages from DECT Messenger You cannot send an e mail message from DECT Messenger directly to a Domino server Using eSMTP Server How eSMTP Works The eSMTP_Server handles incoming e mail messages working in cooperation with IIS In Figure 43 e mail handling in DECT Messenger page 148 the structure of the e mail path is depicted Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Using eSMTP Server 143 Figure 43 e mail handling in DECT Messenger Nortel Messenger Server Message to IIS SMTP eSMTP_Server KERNEL gt E mail gt Incoming gt RE ES CR 7 b C inetpub mailroot drop lt email_mess gt eSMTP Confirmation Back to E mail originator Client After an e mail is sent from the e mail client to DECT Messenger the e mail generally goes through an e ma
32. generates an alarm In the eGuarding configuration you must specify the following items e The input program you expect input from at regular intervals e The time of day you expect input e The days in the week you expect input e The Alarm Group and Alarm Description the alarm must be sent with if there is a time out e The Expected time interval between inputs e The Message to be sent in case of an alarm Watchdog General The Watchdog guards the eKERNEL activity Watchdog is a card that is installed in the PC as an internal device For DECT Messenger the Internal Serial PC Watchdog from Berkshire Products is supported Figure 38 Berkshire Product Inc Internal serial PC Watchdog page 131 shows this card Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Understanding Security features 131 Figure 38 Berkshire Product Inc Internal serial PC Watchdog The Watchdog card is designed to monitor PCs used in critical applications such as File Servers Voice Mail Systems Internet Service Provider ISP systems industrial applications and so on The purpose of the Watchdog card is to ensure the PC is always available especially for systems that are not continuously monitored After power is applied to the Watchdog or after a reset of the PC the Watchdog waits 2 5 minutes shorter times allowed in Command Mode before arming itself This
33. gt eAPI menu Select the instance of the module as it appears on your screen in this example the menu selection is Modules gt eAPI gt API area IBS 1 Each input module displays different properties Figure 5 eCONFIG iix File View Focoot Arat gt SOPHO MessengerNe Ce Deus owupe Import eDMSAPI 00 00 2359 Export eCSTA 00 00 2359 5 License information 3 Site Site 1 Areas g Modules Ti eAPI J API area Area 1 i Alarm Group By eASYNC eBACKUP The following explanations relate to the blocks in eCONFIG page 22 e Input Module The Alarm carries two different identifiers from the input module to the actual Kernel the alarm identifier and the group identifier The identifier provides the message for the output device You can set or change the properties of an input module e Alarm Properties The alarm identifier is used to determine how the alarm is processed Specifications are in the All Alarms menu for more information see eCONFIG main window page 24 Examples of the alarm properties are Priority Repeat Interval Time and so on Note There are alarm identifiers predefined in the system configuration Therefore it is not necessary to define all alarm identifiers e Group Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 22 Nortel DECT Messenger Administrator Guide
34. in Windows 2000 professional in a Work Group environment If you must log on to a Windows 2000 domain you must always log on manually Procedure 19 Automatic startup with login in Windows 2000 Professional Step Action 1 Open the Users and Passwords window Click Start on the Windows task bar and choose Settings gt Control Panel gt Users and Passwords 2 Disable login e Clear the check box Users must enter a user name and password to use this computer as shown in the illustration e Click Apply and and then OK Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Using eBackup 137 Users and Passwords Administrators REMOVE set Password End Using eBackup The eBACKUP module provides a means to back up files Use the eBACKUP configuration to specify which files must be backed up and in what directory to store the copies Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 138 DECT Messenger Customer Engineer Manual Figure 40 The Backup window Backup files iS x Sel 1 To path Site descriphon Site 1 c Temp weekday SOPHO Messenger Net Mdb oe From path C SOPHO Messenger Net Mdb From file Messenger_CFG mdb Topath C Temp jweekday SOPHO Messer To File Messenger_CFG mdb x Comments
35. in the DMC Note A message sent from an IO registered DECT handset to another DECT handset uses DECT Messenger with a Group to Group Member to Device structure Parameters required to set an alarm The structure of DECT Messenger is based on five parameters that are required for generating an alarm Those five parameters can come from the input device The input modules eAPI and eCAP show that these parameters are required Figure 22 eCAP Sending Message option page 106 shows the Sending Message option of the eCAP generic and shows the parameters Figure 22 eCAP Sending Message option x Sie a E Sot or Reset z Group pe Alarm description Message Remove after SENT Transmit Cancel Not all input devices are capable of generating all five input parameters If parameters are missing for example if a switch is connected to the elO module the parameters are taken from fields in tables The following five parameters are needed e SET RESET This is described in SET RESET structure page 112 e Group The Group is used to define the destination The Group contains group members each of which is a device Note This requires that the Group must be defined in DECT Messenger otherwise an alarm for a certain group comes in but there is no group specification which means that the alarm cannot be delivered Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 C
36. indicates the contact status 1 means that the contact was activated In the file shown in Figure 53 IO Module log file page 171 the following messages have been exchanged between the elO module and the eKERNEL for each line 1 18 11 2002 11 53 04 O TCP lt xml gt lt msgrqs gt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 01 lt contact gt lt sts gt 1 lt sts gt lt msgrqs gt lt xml gt An outgoing message request from elO to eKERNEL Contact 01 on module 02 has been activated The input module is type DI 18 11 2002 11 53 05 O TCP lt xml gt lt msgrqs gt lt type gt Dl lt type gt lt modul e gt 02 lt module gt lt contact gt 01 lt contact gt lt sts gt 0 lt sts gt lt msgrqs gt lt xml gt An outgoing message request from elO to eKERNEL Contact 01 on module 02 has been de activated The input module is type DI 18 11 2002 11 53 06 I TCP lt xml gt lt msgrqs gt lt id gt 00431 lt id gt lt site gt 1 lt site gt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt 1 lt sts gt lt reset_delay gt 3 lt reset_delay gt lt msgrqs gt lt xml gt An incoming message request in elO from eKERNEL Command to activate contact 01 on module 03 for a time period of 3 seconds Message identifier 00431 18 11 2002 11 53 06 O TCP lt xml gt lt msgrpy gt lt id gt 00431 lt id gt lt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt ACK lt sts g
37. interval 119 eLOCATION parameter Retry count eLOCATION parameter Retry interval eLOCATION parameter RPN definition 119 eLOG 69 77 82 157 Engineer manual 61 Equipment licenses 74 eSMS 67 77 83 eSMS overview 7 eSMTP 16 77 79 141 150 151 eSMTP server 142 eSMTP client 67 eSMTP server 16 67 eSMTP_Server 77 79 141 eSMTP_Server in eConfig 146 eSNMP 67 77 83 eSNMP overview 7 eTM 17 68 77 82 eVBVOICE 67 eWATCHDOG 17 68 eWEB 16 67 77 80 eWeb Advanced application 82 eWEB Basic module 81 eWEB user 160 F Five parameters 107 Functional description 64 Functionality licenses 74 G General DMC configuration 86 Getting started 89 Group authority 40 GROUP DELIVERY 165 GROUP Description 160 Group ID 40 GROUP id 160 Group identifier 21 Group member 47 Group member parameters 46 Group members 43 Group name 40 group parameters 38 Group parameters 40 Groups 36 40 43 46 Groups and devices menu 27 H hardware installation 124 Hardware requirements 85 How to set up the databases 89 How to use the files 168 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks O modules 120 124 IIS 145 146 IIS WEB services 89 Import export menu 24 156 Incoming alarm from DMC 104 Incoming alarm from IP DECT 105 Incoming and outgoing modules 67 Incoming modules 16 INPGM Appl 160 INPGM id 160 INPGM
38. local PC almost all parameters in the system can be changed and new items can be added If the module is used on a remote machine only the Users Groups and Device parameters can be changed and new users groups and devices can be added eGRID The eGRID module is used for configuration purposes only You can use MS Access instead of the eGRID module however the most user friendly way of making changes in the configuration database is using the eCONFIG module eTM The eTM module is the Task Manager in DECT Messenger eTM is not a scheduler but serves as a monitor to ensure that the modules in DECT Messenger are running If a module stops the Task Manager restarts the module within two seconds If the Task Manager is running Windows cannot be shut down eLOG The eLOG module provides information on how DECT Messenger has processed an incoming alarm from the input up to the output device This can be necessary if for example no response is received to indicate whether a recipient received a message or not The eLOG module does not have a user interface and does not provide charts However eLOG provides three csv files that contain detailed information about how the alarm was processed Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Detailed module descriptions 83 eCAP The eCAP Module handles a V 24 interface Over the V 24 interface t
39. logging pane you can see the whole line displayed in the Detail window e Module tab At the right side of the logging tab this lists the jobs that are waiting to be executed Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 178 DECT Messenger Customer Engineer Manual The bottom of the eKERNEL window shows all the commands going to or coming from the eKERNEL Simulation Options in a Module You can use a simulation menu in modules to simulate an message The simulation is different for each individual module because the nature of the modules differ Figure 60 Accessing Simulate Options page 178 shows you how to access the simulation menu Figure 60 Accessing Simulate Options eI0 SOPHO Messenger Net eKernel e10 lt cfgrqs gt Simulate gt Disconnect eKERNEL Service Options As shown in Figure 61 Accessing Reset all alarms page 178 eKERNEL offer the following service options e Reset All Alarms The menu item eKERNEL gt Reset All Alarms clears all alarms in DECT Messenger e Refresh Logfile The menu item eKERNEL gt Refresh Logfile stores the latest log information in the eKERNEL log file Figure 61 Accessing Reset all alarms eKERNEL SOPHO Messe File eKernel sz Reset all alarms OT i Refresh Logfile a Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 1
40. message e DECT handset with E2 Low Rate Messaging Services LMRS messaging e E mail the DECT Messenger server PC send a message by e mail to a telephone set SMS to cell phone or any other output on DECT Messenger e Switches push buttons toggles message alerts generated by alarm contacts door contacts fire contacts and so on e Analogue voltage current levels this form of message generation is used to guard industrial equipment For example equipment output messages can be pressure indication temperature and so on e Web interface from which you generate messages manually e Programs you write that communicate using TCP IP socket with DECT Messenger DECT Messenger provides a port on TCP IP that is open to receive input data from this type of unique program e Calling a specific telephone number In this case the extension number that is dialled in combination with the originator telephone number CLI is used to generate a predefined message e An SNMPv1 or SNMPv2c trap can generate a message Message output DECT Messenger supports the following output e DECT E2 messages up to 160 characters Although DECT Messenger supports up to 160 characters the DECT equipment or the handset can limit this to 128 or even 48 characters If the handset supports only 48 characters the message is broken into sections and sent in parts to the handset e Messages sent to Ergoline or DECT extensions during ringing and a
41. module links practical page 70 the site and area structure is shown in Table 9 Site and Area structure page 72 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 72 DECT Messenger Customer Engineer Manual Table 9 Site and Area structure You can use this modular structure to do the following e install modules on different computers in the TCP IP network e set up a standby eKERNEL on a second site connect more than one DMC to DECT Messenger DECT Messenger in a WAN or MAN network DECT Messenger can be used in a multiunit MAN IMP network or in a multinode WAN DPNSS network If DECT Messenger is installed in a multiunit DMC network MAN you can send LRMS E2 messages to DECT handsets in units other than those in which DECT Messenger is connected The IMP links support LRMS E2 messaging but this generates a heavy load on the interunit links Therefore Nortel recommends that you avoid sending LRMS E2 messages over interunit links If you must send LRMS E2 messages to handsets in a unit other than the one having the DECT Messenger connection Nortel recommends that you make a direct DECT Messenger connection to those other units as well Figure 14 DECT Messenger in a multiunit or multinode environment page 73 shows a configuration in which DECT Messenger has connections to more than one DMC The connection between the uni
42. of the input module are displayed e Expand the instance The submenu items Alarm and Group are displayed e Expand Group to view all the groups for this instance of the input module e Right click the Group parameter A pop up menu opens 3 Create the new group and set the parameters e Select New Group from the Group pop up menu e Enter values for the group parameters Comments Defaut configuration 8 Inout program eAPI Manutacturer API Model BASE Area ID Arca description 18S 1 gt gt gt Group members gt gt gt Group authority Group name The curent value for this parameter is After you enter the parameters note the following Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 38 Nortel DECT Messenger Administrator Guide e A red bullet before an item indicates that the parameter is mandatory e Some items contain default parameter values e Nortel recommends that you use the Browse option when present to define a location rather than typing an entry Note 1 The group name that you enter must match the group name entered for the input module If the input module is an eAPI eCAP or eESPA the group name matches that in the external system Therefore you must know the external system that delivers the group name Note 2 The input module provides not onl
43. on a remote PC client PC page 101 Figure 20 eCONFIG database handling when used on a remote PC client PC DECT Messenger Server PC eCONFIG Client PC eKERNEL eGRID eCONFIG At first time start up of eCONFIG At start up of eCONFIG Yes No Changes in Groups Users Devices i Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 102 DECT Messenger Customer Engineer Manual Using eTM After you start the eCONFIG for the first time on the remote PC a copy is made of the configuration database of DECT Messenger Messenger_CFG MDB This copy is stored on the remote PC where the eCONFIG is running in the eCONFIG directory C SOPHO Messenger net eConfig Mdb with the file name Messenger_WRK cfg You cannot make system configuration changes in this database only changes in e Users e Groups e Devices After you make changes in Users Groups or Devices these changes are stored in the eCONFIG database Messenger_WRkK cfg and in the operational database Messenger_CFG mdb and are therefore immediately active Saving this information into the operational database is done by sending an XML string from the eCONFIG to the eKERNEL The eKERNEL stores this information into the operational database Note If more than one eCONFIG is active at the same time on different PCs the individual eCONFIG databases are not updated or synchronized a
44. rights in eCONFIG Users with security administrator rights in the eCONFIG see a list of all users in the All users gt eConfig user menu These users can change settings and passwords for all users delete users and create new users Users with no security administrator rights see only their name in the All users gt eConfig user menu and can change only their password and no other settings e Comments The Comments field contains additional information for administrative purposes Adding a DECT device to the Messenger system Use the following steps to add the basic configuration for a DECT handset Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 56 Nortel DECT Messenger Administrator Guide Procedure 12 Adding a DECT device to the Messenger system Step Action 1 Configure a device format Ensure that you have a Device Format for this type of DECT handset For information about configuring device formats refer to DECT Messenger Installation and Commissioning NN43120 301 Browse to Groups and Devices gt Device Format If your DECT Handset is configured under Device Format on the eConfig module your DECT handset type is shown beside the eDMSAPI output program 2 Add new Device Within Groups and Devices right click All Devices and choose New Device ee xj Output program Device ID Output progra
45. structure of the eCONFIG module and on creating deleting and making changes to Users Devices and Groups This chapter does not cover all of the menus and associated menu items that are available in the eCONFIG module Menus and associated menu items that are not covered require detailed technical background knowledge Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 14 Nortel DECT Messenger Administrator Guide For information about the other menu parameters in the eCONFIG module or information for any of the other modules in Nortel DECT Messenger refer to DECT Messenger Installation and Commissioning NN43120 301 Nortel DECT Messenger overview DECT Messenger provides a software tool the eCONFIG for making changes to the configuration The eCONFIG is on either the same PC as the DECT Messenger software or on another PC in the TCP IP network After you run eCONFIG on another PC the number of items you can change is limited What is Nortel DECT Messenger DECT Messenger is a software platform that allows message generation message routing and message protocol conversion Figure 1 Nortel DECT Messenger page 14 shows the inputs and outputs of DECT Messenger Figure 1 Nortel DECT Messenger ESPA 4 4 4 Messenger Net E2 DECT Messaging RS232 V 24 Message to Ergoline Telephone call non E2 DECT handset E2 DECT Messaging SMS to Cell P
46. task bar and choose Programs gt SOPHO CTI gt Configurators gt License Manager e The License Manager window appears and a dialog appears requesting a license file 2 Select the license file Browse to the location where your license file is located and click Open gx Fie View Help Meg Net eSMTP Client NRC ow e Close the License Manager Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Installing and getting started 93 3 Install a preconfigured database if you have one DECT Messenger already contains a configuration database with data However you must adapt the data in the database to your needs However if you have a preconfigured database specifically made for your system you must install that database into the database directory by carrying out the following steps e Open the following directory using the Windows Explorer c SOPHO Messenger net mdb e If the file messenger_CFG mdb file exists rename it with the following name previous_messenger_CFG mdb e Copy the preconfigured database into the directory c SOPHO Messenger net mdb e Rename the copy with the following name messenger_CF G mdb 4 Configure eGRID tables If you are not familiar with eGRID skip to step 5 If you are familiar with eGRID edit the following tables e eKERNEL AREA e eKERNEL SITE e eDMSAPI e eKERNEL
47. the Universal Computer Protocol UCP for SMS messages where PROXIMUS is the Belgium provider and KPN the Dutch provider The difference between PROXIMUS and KPN is that PROXIMUS requires a password proximus to dial in and KPN does not require a password In both cases the UCP protocol is used and that protocol is supported by many other GSM SMS providers e Settings Serial port settings The serial port settings depends on the settings that are supported by the provider Almost all providers support the following settings 9600 b s no parity 8 bits 1 stop bit 9600 N 8 1 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 154 DECT Messenger Customer Engineer Manual Telephone Number The messenger must know what number to dial to access the provider This is not the extension number of the cell phone GSM phone to which the message must be sent As example for PROXIMUS this is number 00475161622 Initialization string This is the initialization string for modem initialization The string depends on the type of modem that you use A generic modem initialization string can be for example AT amp COSO0 3 Consult the modem reference guide for your modem Retry Interval If a message cannot be delivered to the Provider for example because the modem line is busy the system tries again after the specified time period Send Depth
48. the connection between the FP 1000 and FP 1001 modules is achieved using an RS 485 connection This is a four wire bus connection that allows a maximum distance of approximately 1000 metres Instead of using an FP 1000 module as Controlling Module on a rail the FP 1601 module can be used The FP 1601 module has an Ethernet interface to DECT Messenger instead of the V 24 interface However this module is not supported in the standard DECT Messenger product Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 124 DECT Messenger Customer Engineer Manual Hardware Installation Hardware installation is described in the documentation from National Instruments Software Installation Note Due to subsequent software releases the contents of this section can differ slightly from your actual product The software for the I O modules is based on the industry standard OLE for Process Control OPC Server software After you install the software for the National Instruments modules according to the installation procedure in DECT Messenger Installation and Commissioning NN43120 301 chapter Install PC Step 3 National Instruments this OPC software is installed The FieldPoint software is also installed including FieldPoint Explorer You must set up the National Instruments module configuration using FieldPoint Explorer before you can use the National Ins
49. the eCONFIG is running You cannot make system configuration changes in this database but you can make changes in Users Groups and Devices Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 20 Nortel DECT Messenger Administrator Guide After you make changes in Users Groups or Devices these changes are stored in the eCONFIG database on your PC The changes are also immediately stored in the operational database on the DECT Messenger server PC and are therefore immediately active Note 1 If there is more than one eCONFIG active at the same time on different PCs the individual eCONFIG databases are not updated synchronized after a user makes a change in one eCONFIG Only the database in the eCONFIG module where the change is made is updated together with the operational database Changes made in Groups using the eWEB interface are not written into the databases of the eCONFIG modules these changes are only written into the operational database Note 2 The database is never saved to the server PC when you work on a remote PC Restarting the eCONFIG After you restart the program eCONFIG finds a database in its directory The eCONFIG asks you whether you want to continue with this database or retrieve a fresh copy from the operational database Nortel recommends that you make a fresh copy of the operational database to ensure that there i
50. the output devices In fact the tables eKERNEL_GROUP and eKERNEL_MEMBER in the configuration Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 108 DECT Messenger Customer Engineer Manual database are filled in correctly after you use the eCONFIG module for configuration Figure 24 Input output relationships page 108 shows an example of the relation between the input program and the output devices and uses the elO Module as input module Figure 24 Input output relationships Module e10 H xj SitelD 1 Site description Site 1 realD 1 Atea description Area 1 Manufacturer NATIONAL INSTRUMENTS Model BASE Auto create group False Default output program eDMSAPI Default output program facdty C933 Input program description Default description Input program comments 8 Modules and Contacts gt gt gt Modules gt gt gt Contacts Discrete output Interface with eKERNEL Figure 24 Input output relationships page 108 shows the settings in the input module IO and illustrates the relation between the contacts push buttons switches that are connected to the module For example contact 01 under elODI_Contact_str has the Group name Fire1 in the column elODI_GRP_str Only elODI Group_ is shown in Figure 24 Input output relationships page 108 Under the elO Mo
51. 0 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 166 DECT Messenger Customer Engineer Manual e DEVICE Outpgm Output Program of the output device that generated the response e DEVICE Outpgm Facility Output Program facility of the output device that generated the response e MESSAGE This is the actual message that was send to the output device and for which it generated the response e ALARM id This shows the ALARM id that was used for the outgoing message on which the device generated the response e ALARM Prty This shows the ALARM priority that was used for the outgoing message on which the device generated the response e ALARM Description This shows the ALARM Description that was used for the outgoing message on which the device generated the response e REMOVE AFTER An Input Program provides the Remove After parameter It indicates whether the alarm request stays active until a reset is received from the input program or not e CONFIRM ACTION This shows the setting of the Alarm Confirm Action parameter in the Alarm id However this function is not used anymore Confirm action is specified in the Group Delivery e GROUP DELIVERY This shows the setting of the Group Delivery parameter in the Alarm id Values can be NONE ALL or ANY In case of NONE the parameter is ignored and the alarms remain on the device until an incoming Confirmation is re
52. 00 and the other active from 13 15 17 30 Monday Saturday Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 49 This value is a Boolean value True or False After set to True the member is active on that day e Holiday This value is a Boolean value True or False After set to True the member is to be present on holidays The holidays are defined in the Holiday parameter of the eCONFIG menu e Activate Timestamp The Activate Timestamp value specifies the time after the member record is activated The timestamp is formatted as follows YYYYMMDDHHMMSS for example 20010101000000 The Activate Timestamp and Deactivate Timestamp is used to define a time interval during which records are active This functionality is typically used in environments where there is extensive up front planning of staff resources flexible schedules holiday periods and so on e Deactivate Timestamp The Deactivate Timestamp value specifies the time after the member record is deactivated The timestamp is formatted as follows YYYYMMDDHHMMSS for example 20010101000000 The Activate Timestamp and Deactivate Timestamp is used to define a time interval during which records are active You can use this functionality to anticipate future changes in availability of staff and is typically used in environments where there is extensive up front plannin
53. 003 2008 Nortel Networks 120 DECT Messenger Customer Engineer Manual Retry counter for retrieving information from the DAP Controller Default 5 e Retry Interval Retry Interval time between retries Default 10 seconds e Polling Interval Polling interval is the interval time between poling message to the DCC to check if the connection is still alive Default 60 seconds e gt gt gt Board Definition Refers to the table eLOCATION BOARD This table defines the relation between the DAP Controller and the predefined extension number Each DECT extension is subscribed at one DAP Controller only Note DCC board numbers ranges from 01 to 32 e gt gt gt RPN Definition Refers to the table eLOCATION_RPN This table defines the relation between the RPN number and a meaningful message This message must contain the location information Inbound Call Handling gt gt gt eDMSAPI inbound event Refers to the table eDMSAPI_Inbound_Event This table defines the relation between the Calling Line ID the Called Line ID and the Alarm Identifier The Alarm Identifier determines how the Alarm is processed Inbound Call Handling gt gt gt eLOCATION inbound result Refers to the table eLOCATION_ INBOUND RESULT This table defines the relation between the Calling Line ID the Called Line ID and the Group destination to which the alarm message must be sent Connecting National Instruments modules General The Digital In
54. 1 Verify that the licenses and Options are set correctly in the DMC 2 Verify that the CSTA link to the DMC is installed and operational 3 Verify license availability Ensure that you have a DECT Messenger application license available and that you have sufficient Seat licenses for DECT Messenger Note After DECT Messenger starts the eDMSAPI module reserves the number of licenses that are specified in the eDMSAPI configuration If the DMC does not have sufficient seats for these reservations the connection to the DMC generates errors 4 Follow the Installation instructions The installation procedure is described in DECT Messenger Installation and Commissioning NN43120 301 in the chapter General Install PC End After the installation of DECT Messenger carry out the next procedure Stopping IIS WEB Services page 89 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 92 DECT Messenger Customer Engineer Manual Getting Started After installation you can start DECT Messenger by restarting the PC Getting Started page 92 provides the procedure to start using the system Note To load your license file you must first acquire the License file licxxxx lic and the DECT Messaging USB Dongle Procedure 15 Getting Started Step Action 1 Install the dongle and start the License Manager e Click Start on the Windows
55. 120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 78 DECT Messenger Customer Engineer Manual e elO page 79 e eSMTP page 79 e eSMTP_ Server page 79 e eAPI page 80 e eWEB page 80 e eGRID page 82 eTM page 82 e eLOG page 82 e eCAP page 83 e eESPA page 83 e eLOCATION page 83 e eSMS page 83 e eSNMP page 83 eFR page 83 e Web administrator page 84 eKERNEL The eKERNEL module is the main module of the DECT Messenger application Depending on the incoming alarm message a message is sent to a specific group of devices The kernel ensures that all necessary devices receive the message After a confirmation is required the eKERNEL sends the message repeatedly until a confirmation is received A maximum of 30 modules can communicate with the eKERNEL module The configuration is done with either the eCONFIG or the eGrid module It is possible to use one eKERNEL for multiple units in a DMC multiunit network MAN multiple units in a DMC DPNSS network WAN and or to one or more Mobile DECT systems For more information on using DECT Messenger in a multiunit environment see eDMSAPI page 78 eDMSAPI The eDMSAPI module is both an input and an output module which can send and receive normal and urgent LRMS E2 messages to and from LRMS DECT handsets such as 4060 C40
56. 20 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Index A ACK 112 Adding a DECT device 55 ALARM Description 160 163 165 ALARM id 160 165 Alarm properties 21 ALARM Prty 160 163 165 ALARM Remove After 160 Alarms 20 157 ALT DEV Area 165 ALT DEV id 165 ALT DEV Outpgm 165 ALT DEV Outpgm Facility 165 Assigning anew member to a group 43 Automatic Watchdog startup 136 C Changing group member parameters 46 Changing group parameters 38 Changing user properties 51 Checking diagnostics 169 Configuration database 88 Configuration modules 67 Configuring eSMTP_Server 146 Configuring IIS 146 CONFIRM ACTION 165 Connection to a DMC 86 Connection to multiple DECT systems 87 Core software modules 16 66 Creating a new device 27 Creating a new group 36 Creating a new user 49 CSTA connection link license 73 Customer engineer manual 61 179 D Databases 88 DATE 163 165 DECT device 55 DECT Messenger alarms 20 DECT Messenger concepts 20 DECT Messenger customer engineer manual 61 DECT Messenger defined 14 DECT Messenger functional description 64 DECT Messenger overview 14 64 DECT Messenger tasks 27 Deleting adevice 30 Deleting a group 40 Deleting a user 52 Detailed explanation of the five parameters 107 Detailed module descriptions 77 DEVICE area 160 DEVICE Area 163 165 DEVICE id 160 163 165 DEVICE Member status 163 DEVICE Outpgm 160 163 165 DEVICE Outpgm Facility 1
57. 2008 Nortel Networks Checking diagnostics 171 Figure 53 10 Module log file E 20021118 txt Notepad COL File Edt Seach Help L8 11 2002 11 53 04 O TCP lt xml gt lt msgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 01 lt contact gt lt sts gt 1 lt sts gt lt msgrqs gt lt xml gt 18 11 2002 11 53 05 O TCP lt xml gt lt msgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 01 lt contact gt lt sts gt 0 lt sts gt lt msgrqs gt lt xml gt 18 11 2002 11 53 06 I TCP lt xml gt lt msgrqs gt lt id gt 00431 lt id gt lt site gt 1 lt site gt lt module gt 03 lt modul e gt lt contact gt 01 lt contact gt lt sts gt 1 lt sts gt lt reset_delay gt 3 lt reset_delay gt lt msgrqs gt lt xml gt 18 11 2002 11 53 06 O TCP lt xml gt lt msgrpy gt lt id gt 0043 1 lt id gt lt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt ACK lt sts gt lt msgrpy gt lt xml gt 18 11 2002 11 53 06 I TCP lt xml gt lt msgrqs gt lt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt O lt sts gt lt reset_delay gt 0 lt reset_delay gt lt msgrqs gt lt xml gt i Figure 53 IO Module log file page 171 shows the contents of a log file for the IO module The subsequent XML strings are the result of pressing a button on the DI module module 02 contact 01 As result of pressing this button contac
58. 50 C4040 industrial handset The Windows 2000 CSTA service must be running for the eDMSAPI module to function The CSTA service supports simultaneous connections Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Detailed module descriptions 79 to one or more DMC units for eDMSAPI If the DECT handsets are in more than one unit you can use an eDMSAPI module on one PC or you can install eDMSAPI modules on other PCs as well The External Application Interface EAI used for LRMS messaging with the web or external applications supports normal urgent and emergency messages In previous releases the SNDEMSG was not available The EAI also supports LRMS messages up to 160 characters in length when messaging with SIP DECT The EAI only supports LRMS messages up to 48 characters in length when messaging with the DECT Messenger CPU elO The elO module is an input and output module that requires specific additional hardware from National Instruments If no COM port in the PC is available a multi 1O board is required The additional hardware uses an RS 232 connection The elO module connects external hardware to the Nortel DECT Messenger Use either digital or analogue input devices for alarm generation These devices connect to the National Instruments panel The panel informs the elO module of the presence of DECT Messenger Switches motion detecto
59. 63 165 Device parameters 29 31 Device parameters changing 29 Diagnostics 169 DIVERTED 163 DIVERTED DEVICE Area 163 DIVERTED DEVICE id 163 DIVERTED DEVICE Outpgm 163 DIVERTED DEVICE Outpgm Facility 163 DMC configuration 86 Dynamic database 88 E E mail 141 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 180 E mail handling 80 142 E mail integration 141 eAPI 16 67 77 80 eASYNC 16 67 151 eBACKUP 17 137 eBACKUP eGUARDIAN 68 eCAP 16 67 77 83 154 155 eCAP overview 10 eCONFIG 16 18 22 67 82 99 119 eCONFIG restarting local 19 eCONFIG restarting remote 20 eCONFIG main window 24 eCSTA 77 eDMSAPI 16 67 77 78 eDMSAPI inbound 103 eDMSAPI overview 9 eESPA 16 67 77 83 154 155 eESPA overview 10 eFR 77 83 eFR overview 11 eGRID 67 77 82 eGUARDIAN 17 elO 16 67 77 79 eKERNEL 16 66 69 77 78 130 eKERNEL overview 10 eKERNEL service options 178 eKERNEL window 177 eLOCATION 16 67 77 83 117 eLOCATION How it works 118 eLOCATION new parameters 119 eLOCATION module in eCONFIG 119 eLOCATION overview 9 eLOCATION parameter Board Definition 119 eLOCATION parameter General timeout 119 eLOCATION parameter Inbound Call Handling 119 eLOCATION parameter Location Agent Address 119 eLOCATION parameter Location Agent Port 119 eLOCATION parameter Polling
60. Alarm ID and the Group must be the same but the message can be different Note that in the eAPI all outstanding alarms are reset after receiving a reset command e If an alarm is set and you have set an overflow to an Alternative device the overflow is only activated after the device gives a NAK at each retry and the retry counter is expired If you send a normal message to a DECT extension that is within reach of the radio signals and is switched on the overflow never takes place because DECT Messenger receives an ACK Only if the handset is switched off or not in reach of radio signals does the DMC generate a NAK then the message goes to the Alternative device after the specified number of retries If you send an urgent message to a DECT extension and the user of the DECT extension does not press OK or Delete on the handset the DMC sends a NAK after 30 seconds ringing time The message goes to the Alternative device after the specified number of retries e Ifan alarm is set and an overflow occurs to an alternative device the alarm can only be reset with an alarm input from the same Input Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eLOCATION 117 Module with the same Alarm Identifier however with the properties RESET after SENT e After you receive an alarm through eAPI the options shown in Table 11 Options for alarm handl
61. CONFIG 25 Figure 6 eCONFIG main window 2 econ aicix a S9 License information Site Ste 1 Areas Modules ET earl SB eASYNC eBACKUP eCAP ep eCSTA eDMSAPI eLOCATION eSMS 3 eSMTP CLIENT eSMTP SERVER gone eTM Qu eVBVOICE et eWEB E9 Al TCP Clients Se Groups and devices Ey Holiday Request information received 10 01 30 Note The contents of the eCONFIG window are different for each user or for each system configuration eCONFIG main window page 24 shows all the menu items that are possible The following menu items are available e Import Export menu provides the option to import configuration data into tables in the configuration database or to export configuration data from the configuration database tables The file type is csv Note Do not use the Import Export menu items if you do not have detailed configuration database knowledge If you make mistakes it can corrupt your system e License information provides information about the current licenses that are active in your DECT Messenger You cannot make license changes from this menu e Site Site 1 indicates the location of the eKERNEL core software There is typically only one eKERNEL in a system so there is only one site displayed In exceptional cases there can be more than one site but only one eKERNEL that is one site can be active at any given instant Nortel Communication Server
62. CT Messenger modules remain active If a module fails the eTM reboots the module automatically You can specify which modules are monitored by the eTM The eTM can be installed on the DECT Messenger PC where the eKERNEL is located and on other PCs if there are DECT Messenger modules also running on other PCs The eTM is always used in conjunction with the eCONFIG module Logging module The eKERNEL has a built in logging function that provides technical logging data For a more user friendly logging function the eLOG module is also available e eLOG The eLOG module generates log files These files contain information about processing individual alarms messages The eLOG module is part of the eKERNEL Linking modules All the modules are software modules e modules such as eCAP The core module is the eKERNEL All other modules are input output modules or security modules that communicate with the eKERNEL module Modules do not communicate with each other except through eKERNEL The communication between a module and the eKERNEL passes through a TCP IP socket A socket consists of an IP address and a port number The modules can be anywhere in a TCP IP network Figure 12 Example of logical representation of module links page 70 shows logical links between the modules Figure 13 Example of module links practical page 70 shows a practical example of module linking Nortel Communication Server 1000 DECT Messenger Fundamentals
63. CT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 122 DECT Messenger Customer Engineer Manual Table 13 Overview of supported IO modules Module Type Additional info Analogue input 8 Analogue inputs each can be set to one of the Module following ranges 30V 15V 5V 1V 0 30V 0 15V 0 5V 0 1V 20mA 0 20mA 4 20mA DI 300 Digital Input 8 discrete input channels These inputs are sinking inputs for 24VDC DI 301 Digital Input 16 discrete input channels These inputs are sinking inputs for 24VDC DI 330 Digital Input 8 discrete input channels Universal inputs work with any voltage from 5V TTL up to 250VDC VAC Compatible with sourcing sinking or power sensing applications DO 400 Digital output 8 discrete output channels Max 2A for each output max 8A for each module Maximum voltage 30VDC DO 401 Digital output 16 discrete output channels Max 2A for each output max 8A for each module Maximum voltage 30VDC For each I O module one Terminal Base is required TB 1 Figure 35 National Instruments rail connected to DECT Messenger page 122 shows how one rail with National Instruments I O modules is connected to DECT Messenger On this rail there can be various types of I O Modules The maximum number of modules for each rail is eight The modules shown in Figure 35 National Instruments rail connected to DECT Messenger page 122 are examples only Figure 35 Natio
64. DEVICE e eWEB Use the help information to fill in the tables 5 Start eCONFIG If you have already edited the tables using the instructions in step 4 skip to step 7 If not start eKERNEL e Click Start on the Windows task bar and choose Programs gt EKERNEL e Start the module eCONFIG e Log in as user admin with password admin 6 Enter configuration values e Inthe eCONFIG window double click the Site Site1 line The following window opens Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 94 DECT Messenger Customer Engineer Manual Site Description Site 1 Administrator name John Johnson Administrator e mail John room3 edu eKernel IP address 192 168 1 85 Garbadge collection 600 Connection string CFG Provider Microsoft Jet Connection string DATA Provider Microsoft Je Path eLOG c SOPHO Messenger Net eLO Logging Watchdog amp eConfig This field uniquely iden place where the eKER appropriate database site can span multiple p considered as one sinc 8 Site ID M Tha mie Enter the Administrator name and Administrator e mail Enter the IP address of the PC where the eKERNEL resides in the field eKERNEL IP Address Click OK 7 Check the Configuration database path Still in the eCONFIG window you must specify the database locations the
65. E Default FTP Site Stopped B Default Web Site Stopped lt gt Default SMTP Virtual Server Domains Current Sessions Note The name Alias in this window is an example In your configuration a different name appears 7 Set the Drop Directory path Right click the PC name in this example PC75 and select Properties from the pop up menu The following window opens Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 150 DECT Messenger Customer Engineer Manual pc75 Properties The Drop Directory field specifies a directory where IIS drops all incoming messages e Leave the default value in place e Click OK End Using eSMTP The eSMTP module behaves like an e mail client such as MS Outlook Express Therefore you must enter the Domain name and IP address of the SMTP Server to which you send e mail messages Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Sending SMS messages 151 Sending SMS messages eSMTP Many Global System for Mobile Communications GSM Service providers have an SMTP gateway into their SMS Centre either directly or through a third party company Consult with your local GSM provider to see if this facility is available They can provide you with an e mail address and format For example A
66. IDs DMC Card installed in 2nd slot on Main Cabinet on CS1000M handset is 02 01 subscribed with index 01 7th slot of shelf 0 on CS1000E handset is 08 123 subscribed with index 123 14th slot of shelf 1 on CS1000E handset is 31 03 subscribed with index 03 e Output program facility The indicated application threads the message using the capabilities of the output device The display of extensions can differ in character length and so on Therefore DECT Messenger must know to which device type the message is being sent for example C4050 or 4060 for eDMSAPI Use the Browse button to select the correct output program facility Figure 8 Device Select Facility page 34 shows the selection window for the eDMSAPI Figure 8 Device Select Facility xj e Description The Description field is used to enter a description of the device The description is used to show information about the devices in the web interface for example DECT John Peterson e Pincode The pincode is used to confirm messages using the eDMSAPI IC Confirmation means that an active alarm on the device is reset from Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 35 the same or another extension To reset the alarm using eDMSAPI IC the CLI of the calling extension must be entered here as the pincode e Priority Res
67. IG File View SOPHO Messenger Net Import Export E License information Site Site 1 Areas iS Modules ET API area Ares 1 g Alarm Group eBACKUP W eC4P HS eCSTA Ga eDMSAPI e Select Open The Group Properties Parameters window opens 4 Change group parameters The parameters are described in section Group parameters page 40 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 40 Nortel DECT Messenger Administrator Guide Group name Frel Desctiption Firel Comments Default configuration gt gt gt Group authority 8 Grow ID The current value for this parameter is 11103 Fret Confirm your choices Click OK and follow the instructions on the screen if applicable End Deleting a group To delete a group follow Changing group parameters page 38 at Step 4 click the Delete button DECT Messenger asks you to confirm the action After you confirm the action the group is deleted immediately Group parameters You can specify the following group parameters for a device Group ID The Group ID field defines a unique identifier for a group The field is a unique key in the database that is created automatically after you create a new group The ID consists of an input program identifier and the group name that you initially assigned to the group This gro
68. Information Services Default FTP Site Default Web Site lt amp Default SMTP Virtual Server H e Right click the Default Web Site and select Stop in the pop up menu Note If the Default Web Site is already stopped IIS has detected that your Apache Web server is running You can have only one web server running on port 80 which is the reason why IIS web server must be stopped Check to ensure the State column changes to read Stopped as shown in the following image i0i xj Action ven e Em FAB S gt 1 Tree Descript K Default FTP Site Sto Stopped All Unassigned 21 Defaut Web Site Sto Stopped All Unassigned 80 lt amp Default SMTP Virtual Internet Information Services Defauk FTP Site Stopped Running All Unassigned 25 F Defauk Web Site Stopped amp Defauk SMTP Virtual Server gt i Hereafter IIS does not start the FTP and WEB services Only the SMTP Services are running 3 Create a new domain Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 148 DECT Messenger Customer Engineer Manual e Expand Default SMTP Virtual Server by clicking on the sign in front of it Two submenu items are shown Domains and Current Sessions e Right click Domains under Default SMTP Virtual Server and select New gt Domain in the pop up menu 4 Specify the
69. MS uses a GSM terminal instead of an asynchronous modem to connect to the mobile provider As a result there are no longer restrictions on mobile providers as is the case with the aASYNC module Also eSMS is more scalable as it can transmit messages faster Finally eSMS is capable of handling inbound SMS with a specific syntax to confirm alarms based upon CLIP or pincode For more information refer to Module eSMS in the Nortel publication DECT Messenger Installation and Commissioning NN431 20 301 eSNMP Module eSNMP is a new input module and can receive SNMPv1 and SNMPv2 traps to set or reset an alarm Configuration tables are available to map the parameters from SNMP environment address community OID generic specific and so on into the parameters of Messenger environment group message set reset and so on For more information refer to Module_eSNMP in the Nortel publication DECT Messenger Installation and Commissioning NN43120 301 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 8 New in this release Web Administrator Although eWEB is still supported a new Web Administrator is available with a more attractive user interface and additional functionality covering maintenance and reporting The Web Administrator must be positioned as the maintenance tool of choice for concurrent daily maintenance by end user For more detailed low level
70. Messenger Net log 03101_eDMSAPI Ble Edt View Favortes Tools Help Lent t E search Folders Bristory S GF X A E C2 rtfiog 20021101 txt 333KB Text Document 11 1 2002 a C2 SOPHO Messenger Net 20021102 txt 342KB Text Document 11 3 2002 O Exe 20021103 txt 341KB TextDocument 11 4 2002 a Lnk 20021104 txt 332KB Text Document 11 4 2002 log 20021105 txt 341KB TextDocument 11 6 2002 3 03101_eDMSAPI 20021106 txt 337KB Text Document 11 6 2002 C 03104_ecaP 20021107 txt 353KB Text Document 11 8 2002 2 03105_easync E 20021108 txt 340KB Text Document 11 9 2002 C 03107_ecsta 20021109 txt 333KB TextDocument 11 9 2002 a oe ue 20021110 txt 341KB TextDocument 11 11 2002 Gp 03111 MP 20021111 txt 338KB TextDocument 11 11 2002 O 03112 ePt E 20021112 txt 336 KB TextDocument 11 13 2002 99999 BACKUP 2 20021113 txt 342KB TextDocument 11 14 2002 99999_eGRID 20021114 txt 329KB Text Document 11 14 2002 G korrel 20021115 txt 144KB Text Document 11 15 2002 C2 Mdb C2 mdbbackup xk 15 object s Disk free space 468 MB 4 75 MB KE my Computer Aa The Table eKERNEL_SITE defines the directory where the log files are stored and the number of days that the files are retained The information in the log files is stored in XML format as shown in Figure 53 IO Module log file page 171 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003
71. Messenger eBVOICE SOPHO CTI module License Manager licenses You must have SOPHO CTI module application licenses to connect to the DECT system Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Detailed module descriptions 77 Figure 16 SOPHO CTI Module License Manager I aloix Eile View Help Licensed Applications Msg Net SOPHO CTI Mod Free Instance Licences 1of1 Licences Expire For each connection to a DECT system you require a CTI application license The number of CTI message channel licenses you require is the sum of the following items e total number of simultaneous outgoing LRMS messages coming from the eKERNEL e total number of simultaneous outgoing LRMS messages coming from the web interface e total number of DECT handsets that can send LRMS messages to DECT Messenger At startup DECT Messenger immediately reserves the licenses needed although there is no call yet If the number of CTI licenses application and seat licenses is less than the number of licenses that are specified in DECT Messenger DECT Messenger cannot reserve the licenses and therefore cannot make a call Detailed module descriptions This section provides detailed information for the following modules e eKERNEL page 78 e eDMSAPI page 78 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43
72. NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 70 DECT Messenger Customer Engineer Manual Figure 12 Example of logical representation of module links Site 1 IP address Area 1 e g 192 168 1 99 Area 1 Port 3102 S Port 3101 eCAP b eDMSAPI Site 1 Aroa 4 eKERNEL 192 168 1 88 Area 1 elO Port 3108 gt Area 2 192 168 1 95 Port 3101 5 epMSAPI Figure 13 Example of module links practical DECT Messenger Area 1 Site1 IP addr 192 168 1 99 eKERNEL eCAP eDMSAPI V 2 4 mme TCP IP Network Area 2 eDMSAPI elO IP addr 192 168 1 88 Input output contacts Serial interface To gt pmc1 To gt DMC2 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Table 8 Example of the site definition table DECT Messenger overview 71 In Figure 12 Example of logical representation of module links page 70 four DECT Messenger modules are shown eCAP eKERNEL elO and eDMSAPI These modules are grouped around the eKERNEL Each input output module eCAP elO eDMSAPI communicates with the eKERNEL through a socket The default port numbers are shown in Figure 12 Example of logical representation of module links page 70 The IP addresses are the same if the modules are all on the same PC but the IP addresses are different if the modules are on more than one PC After a m
73. NORTEL DECT Messenger Fundamentals Release Release 5 5 Document Revision 01 06 www nortel com NN43120 120 Nortel Communication Server 1000 Release Release 5 5 Publication NN43120 120 Document release date 17 October 2008 Copyright 2003 2008 Nortel Networks All Rights Reserved Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo Nortel Networks DMS and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners Contents New in this release New modules 7 eSMS 7 eSNMP 7 Web Administrator 8 SQL Server 2005 Express 8 Enhancements 9 eDMSAPI 9 eLOCATION 9 eKERNEL 10 eCAP 10 eESPA 10 License Manager 10 eFR 11 Prerequisites 11 Other changes 11 Nortel DECT Messenger Administrator Guide Preface 13 Nortel DECT Messenger overview 14 eCONFIG 22 Adding a DECT device to the Messenger system 55 13 DECT Messenger Customer Engineer Manual Preface 62 About the manual 62 Guidelines for maintenance and administration of a server or specialized computer 62 DECT Messenger overview 64 Norte
74. S l Port settings 9600 N 8 1 l Init string AT amp COS0 3 l Dial in number 0653141414 l Cell Phone number must have been l specified as Device l e g 0698765432 The connection between DECT Messenger and the GSM SMS provider is made through a modem connection using the PSTN In DECT Messenger you must specify the correct settings for this connection In the eCONFIG go to the eASYNC Module to change the settings the window shown in Figure 46 eASYNC settings page 153 opens Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Sending SMS messages 153 Figure 46 eASYNC settings m Module eASYNC Provider x es ID 1 Type SMS Provider PROXIMUS Password proximus COM port COMO1 Settings SOON 8 1 Telephone number 00475161622 Initiaksation string AT amp COS0 3 Ret interval 60 Send depth 1 Send time 600 Alam priority for DTMF confirmation 0 Comments The following overview explains the eASYNC settings e Type The type is either SMS for SMS messages to GSM phones or Paging for Wide Area Paging e Provider This is the name of the GSM provider that provides the dial in option for SMS or Wide Area paging Note This field only supports the following names BELGACOM PROXIMUS and KPN BELGACOM refers to the Wide Area paging protocol PROXIMUS and KPN refer to
75. SOPHO Messenger net Log drive C Site 1 Batch Y Click OK to close the Properties window Task Schedule Settings yes C AWINNT Tasks eBACKUP job Run ASOPHO Messenger Net Log drive C Site 1 Batch Y Browse Start in CASOPHO Messenger Net E xe Comments Run as PC7S Administrator Set password JV Enabled scheduled task runs at specified time coc _ 8 Select the file to back up In the eCONFIG module eBACKUP select which file you want to back up End Setting up e mail integration eSMTP_Server eSMTP General DECT Messenger can both send and receive e mail messages The following modules are available for e mail e eSMTP_Server Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 142 DECT Messenger Customer Engineer Manual This module is capable of receiving and handling e mail messages Figure 42 Sending e mail from client to DECT Messenger page 142 shows the path of an e mail message from client to DECT Messenger Figure 42 Sending e mail from client to DECT Messenger E mail Client Suet S Send message to Nortel Messenger a 5 1010 messenger5 com 3 1010e messenger5 com ks _ E mail Provider Relaying message to messengers com Account sue1 room138 edu Note a confirmation is send back from the Nortel Messenger to Sue1 room138
76. T eDMSAPI_INBOUND_RESULT ESPA Export eDMSAPI_INBOUND_RESULT 00007 records processed In the left top pane a list of configuration database tables is shown Select the table that you want to export and click Export The table is exported immediately as a csv file Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eLOG 157 The files are stored in the following directory C SOPHO Messenger net eConfig Csv Figure 49 The configuration file storage directory Erc SOPHO Messenger Net eConfig Csy E 10 x Eile Edit View Favorites Tools Help a Back gt Search Pyrolders CHristory As GS X A Ee a es LL Po Folders Name Size Type Modified ecSTA Csv 1KB CSVFile 4 22 2004 12 17 PM a Desktop eDMSAPI Csv 1KB CSVFile 4 22 2004 12 17 PM BA My Documents a a My Computer H E 34 Floppy A BH WIN2000 C H O Documents and Settings C Inetpub 2 MSDERelA amp C2 Philips Program Files 3 Recycled QO SOPHO Messenger Net B C SOPHO Messenger Net eConfig a Csv O Exe E mdb O WINNT B object s Disk Free space 1 91 GB 1 07 KB IE my Computer Sja You can also import configuration database tables using the Import menu You must ensure that the format of the csv file matches the required format To ensure that th
77. Table 7 Incoming and outgoing modules page 67 provides an overview of the modules Table 7 Incoming and outgoing modules eCAP V 24 RS232 interface and Yes protocol converter eESPA Input Output module for ESPA Yes 444 protocol eAPI Input on eKERNEL for locally made programs A Visual Basic source is available which can be used as basis to make your own input application Digital and analogue inputs and Yes Yes digital outputs contacts and analogue switches switches levels and digital levels contacts eSMTP server Receiving e mail messages Yes gt sd Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 68 DECT Messenger Customer Engineer Manual Table 7 Incoming and outgoing modules cont d eSMTP client Sending e mail messages Yes eDMSAPI Sending and receiving LRMS E2 DECT messages using the receiving sending CSTA interface LRMS LRMS E2 DECT E2 DECT messages messages eASYNC Asynchronous modem interface to cell phone SMS provider or to wide area paging system eLOCATION Always in combination with eCSTA or eDMSAPI after location alarm is triggered the location of the DECT handset is detected This information is available in the message that is generated eVBVOICE Interactive Voice Responds used to various message types Only available through Professional Services eSNMP Receive
78. The application module license is shown under the equipment licenses in the License Manager e Equipment licenses Use equipment licenses to add extra equipment to DECT Messenger Equipment can be an I O module a V 24 connection to an external system a V 24 connection to ESPA equipment or connection to a DECT system for location detection Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 76 DECT Messenger Customer Engineer Manual Equipment for which you can acquire licenses is as follows DECT Messenger el O DECT Messenger eCAP DECT Messenger ESPA444 DECT Messenger eLOCATION eSMS with SMS _ service eSNMP e Functionality licenses These licenses allow you to implement certain functionality The functionality licenses are submitted to the PC application module licenses If the PC application licenses do not allow you to use a specific functionality you cannot select this functionality in the functionality list Items that appear in the functionality list are as follows DECT Messenger eGuardian DECT Messenger eWatchdog DECT Messenger eBackup DECT Messenger eCONFIG DECT Messenger eDMSAPI DECT Messenger eASync DECT Messenger eWEB DECT Messenger eWEB Adv DECT Messenger eSMTP Client DECT Messenger eSMTP Server DECT Messenger eAPI DECT Messenger eLog DECT
79. The group identifier that originates at the input module determines the group to which the alarm must be sent In eCONFIG page 22 the group identifier is 00001 The group identifier can be a group name or any string of characters Group Member Device The group is composed of group members and each group member is an actual device for example an Ergoline a DECT handset or an e mail address The output device can be a member of more than one group For example a DECT handset with extension number 2000 can be assigned to more than one group as a group member In Figure 5 eCONFIG page 21 Group 00001 has two devices 2000 and 1010 Device 2000 uses the output program eDMSAPI which means that Device 2000 is a DECT handset using E2 messaging Output Module Output Program An output device makes use of an output module also referred to as an output program You can specify settings in the output module to process the output alarm Refer to the following sections for instructions on creating deleting and changing parameters for Groups Users and Devices eCONFIG Managing devices page 27 Managing groups page 36 Managing group members page 43 Managing users page 49 This section contains the following topics related to the eCONFIG Opening the eCONFIG page 22 eCONFIG page 22 Opening the eCONFIG Procedure 1 Opening the eCONFIG Step Action 1 2 Ensure
80. Timeout msec Baud Rate Dip Settings z LLL M A Ea na eE AE Advanced gt gt coed Find Devices 4 Configure the comm resource In the Comm Resources Configuration window set the following e Name Accept the default name FP Res e Port This is the COM port on your computer to which you have connected your V 24 interface from the FieldPoint FP 1000 module Baud Rate Communication speed over the V 24 line Default this is 115200 b s The DIP switch settings associated with the speed are displayed Ensure that the DIP switches for the Baud rate on the FP 1000 module are in the same position as displayed in your screen The DIP switches on the FP 1000 module are under a small cover on the top of the FP 1000 module Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 128 DECT Messenger Customer Engineer Manual Local Bus Local Bus Status Connector Switch LEDs Connector Status Switch LEDs era eb A GA G RS 485 RS 485 Connector RS 232 Connector Z Connector A Rail Clip Power Rail Clip Power Connector Connector FP 1000 FP 1001 e Time out msec Time out counter on the V 24 communication Accept the default 200 msec Note Do not close this window yet proceed to the next step 5 Search for connected modules e Click Find Devices This scans the Fiel
81. True Remote access area The Remote access area parameter is only applicable when you have more than one area and you are using the web interface A web server eWEB and a device are each assigned to only one area if both are assigned to the same area you can see the device from the web interface Devices assigned to areas other than that to which the web server is assigned are only visible if the Remote access area parameter is set to True Comments This field is informational only and can contain remarks from the administrator Managing groups Creating a new group Complete the following steps to create a new group Procedure 4 Creating a new group Step Action 1 2 Open eCONFIG Access the pop up menu of the input module for which you want to create the new group e Select the input module for which you want to create a new group from the Modules menu Note A group is always associated with an input module You cannot create a new group in the Groups and Devices menu Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 37 eCONFIG SOPHO Messenger Net v2 9 11 admin LOCAL TO API xea Area 1 a Alarm E eASYNC seers epackup Refresh we eCAP New group a eCSTA E eDMSAPI e Expand the input module for which you want to create a new group The instances eAPI area Area 1 in this example
82. Watchdog carrying reset comands Power Serial port connector To Alarm Device lt 4 Note To use the reset and automatic startup ensure that the Reset button signals the PC to restart instead of signalling Windows to restart If the reset button signals for Windows to restart and Task Manager is running Task Manager blocks the restart command Watchdog Installation The following procedure describes how to install the Watchdog Procedure 18 Installing and connecting the Watchdog Step 1 Action Set DIP switches To enable command mode and set the timer in this example to 30 seconds make the following DIP switch settings on the Watchdog card swt swe sws swa sws swe sw swe Note The switches are only read at power up and after each time that the timer expires A switch that is DOWN is OFF and a switch that is UP is ON For more information about these switch settings see the Watchdog User s Manual that comes with the card Change the PC reset cable connection Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Understanding Security features 133 e Disconnect the PC reset cable from the motherboard e Plug the cable onto the J3 header in the upper left corner of the Watchdog The PC Reset connections are as follows Nortel Messenger PC CPU Reset Reset Switch To alarm Watchdog dev
83. ailable e OUTRQS id This is a tag for each output request This OUTRQS id is used in the two OUT log files that specifies the output processing Note that this OUTRQSid is not unique in the logging files It is used on a call by call basis and can therefore be reused for a next call alarm after the alarm is finished e INRQS id This is a tag for each input request This tag is a call by call identifier After the call is processed the tag is free again and can be used for another incoming alarm Therefore this tag must always be seen in relation to the incoming alarm time and date This INRQS id is used in the two other LOG files that specifies the output processing e DATE Date that the response was received from the output device or from the PBX if the device did not respond itself Format YYYY MM DD e TIME Time that the response was received from the output device or from the PBX if the device did not respond itself Format HH MM ss e DEVICE ld Device ID of the output device that generated the response Of course this is the same as the device to which the alarm was sent The Device ID is not necessarily unique However the combination between the Device ID the Device Area Device Outpgm and the Device Outpgm Facility makes the device unique Therefore you must always take these fields together to avoid mistakes e DEVICE Area Area of the output device that generated the response Nortel Communication Server 100
84. allows the PC to complete its reset and initialization sequence The standard Watchdog package contains the following items e The Berkshire Watchdog manual on diskette as a PDF file e The Watchdog timer on a standard PC I O bracket e A disk drive Y style power cable to power the board e ADB 9 to DB 9 serial cable e A 3 5 program diskette e A reset cable The Watchdog card is an internal PC card but without an ISA or PCI connector The unit consists of a bracket with a small card that receives power from the PC by means of a Power Cable with standard Disk Drive Power connector All the signal connections are made externally Figure 39 Configuration of the Watchdog card page 132 shows how the Watchdog is used in DECT Messenger There is a mini jack connector available at the bracket of the Watchdog card which provides two relay contacts However these are not used in the DECT Messenger configuration The contacts can only be activated after an application sends the correct commands to the card using V 24 RS232 DECT Messenger cannot send such commands to the Watchdog The Watchdog resets the PC if the eKERNEL is not running Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 132 DECT Messenger Customer Engineer Manual Figure 39 Configuration of the Watchdog card V 24 connection fro m Nortel Messenger PC COM Port com port to
85. an occur after you shut down the eCONFIG and try to write the database into the DECT Messenger directory Note 2 lf there are monitored devices in the active configuration and one of these devices initiates a follow me the diversion information is stored in the active database Therefore you cannot restore the eCONFIG database and all the changes that you make are lost except for the changes in Users Groups and Devices Restarting the eCONFIG After you restart the program eCONFIG finds a database in its directory The eCONFIG asks you whether you want to continue with this database or retrieve a fresh copy from the operational database Nortel recommends that you make a fresh copy of the operational database to ensure that there is no database inconsistency eCONFIG remote on remote PC client in the network After the eCONFIG is installed on a remote PC not the DECT Messenger server PC in the network the database is handled as shown in Figure 3 Database handling after eCONFIG is installed on a remote PC page 19 Figure 3 Database handling after eCONFIG is installed on a remote PC DECT Messenger Server PC eKERNEL eGRID At first time start up of eCONFIG At start up of eCONFIG Yes No Changes in Groups Users Devices After you open the eCONFIG for the first time at the remote PC a copy is made of the configuration database of DECT Messenger This copy is stored on the remote PC where
86. anager is the Nortel License Manager This license manager uses a dongle using either a parallel connection or USB and a license file Figure 15 DECT Messenger License Manager page 75 shows the License Manager Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Licensing 75 Figure 15 DECT Messenger License Manager amp Licence Manager 10 x Ele View Help Free Instance Licences SOPHO CTI Module 0of1 Licences Expire never Equipment Model Meg Net eGuardian Msg Net PS Msg Net eWatchdog Msg Net eCAP Msg Net eBackup Msg Net eE SPA444 Msg Net eConfig Msg Net el 0 Msg Net eDMSAPI Msg Net eLocD Msg Net eASyne Msg Net eCSTA Msg Net eWeb Meg Net eWeb adv Msg Net eSMTP Chent Msg Net eSMTP Server M 9 Net eAPI Msg Net eVBVoice Msg Net eLog Note Figure 15 DECT Messenger License Manager page 75 also shows the CTI application as a licensed application You require this CTI application license only if a connection exists to the DECT system The following licenses are available through the License Manager e Application module licenses These licenses allow you to use a limited set of functionality licenses Check the commercial documentation for the list of modules allowed with these licenses The following licenses are available Basic Package Full Package Professional Package PS Note
87. ange If you edit the parameters note the following e You cannot change the Output Program the Site ID the Area ID or the Device ID e Nortel recommends that you use the Browse option when present to define a location rather than typing an entry The parameters are described in Device parameters page 31 5 Confirm your choices Click OK and follow the instructions on the screen if applicable End Deleting a device To delete a device follow Changing device parameters page 29 at Step 4 click the Delete button DECT Messenger asks you to confirm the action After you confirm the action the device is deleted immediately Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 31 Device parameters As in previous sections you can specify the following parameters for a device e Output Program This field specifies the output program that processes a request A device can be defined in more than one module The indicated application threads the message using the capabilities of the infrastructure The eDMSAPI can for example send E2 messages non voice call to extensions such as DECT C4050 and C4060 The supported output programs are currently eASYNC for sending SMS to PROXIMUS or KPN and PAGING to BELGACOM eDMSAPI for sending E2 messages to DECT handsets that support E2 LRMS eESPA fo
88. asic Using the eWEB Basic module you can send messages directly to a single device only After sending messages directly to a single device LRMS E2 compatible DECT handsets and e mail addresses no control mechanism is available that keeps track of the messages The eKERNEL module does not control the messages For example e Person A has a DECT phone with number 1234 Currently this person is not in the office and has forwarded their phone to colleague B with the phone number 1256 Ifa third party uses the web interface Send DMS API message to send a message to Person A the message arrives on the DECT handset of person Al it is not forwarded to Person B lf a third party sends a Group Server or User message to a group of which person A is a part the message is forwarded to colleague B A group can consist of one member After sending messages to other devices or a group of devices you can send to a Server Group or User message e Using eWEB Server messages you can send a text message with a maximum length of 8 16 or 32 characters to a group You cannot see the members of this group The eKERNEL handles this message request as an incoming alarm e Using eWEB Group messages you can send predefined and plain text messages to a group of devices The predefined messages can be split into messages for all groups and group specific messages You can see the members of this group The eKERNEL handles this message request
89. at you want to edit or right clicking on the group and selecting Open Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 45 Group 8 Group ID The curent value for this parameter is 11103_Firel 3 Open the Group members window Click the gt gt gt Group members item gt gt gt Group authority A list of group members displays the example shows only one group member device 1010 4 Add a new member e Click New The following window opens Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 46 Nortel DECT Messenger Administrator Guide Group Member x Group ID 11108 Fre1 Device ID Srel Ares 0 Output program From 00 00 To 2359 Monday True Tuesday True Wednesday True Thursday True Friday True Saterday True Sunday True Hobday True Activate timestamp 00000000000000 Deactivate timestamp 29931231 235989 Comments Detauk configuration 8 Device ID The curent value for this parameter is e Click the Device ID menu item e Use the Browse button to select the device that you want to add as a member to the group Note After you select a device the area and output program are defined automatically for the member For more information on the
90. ate each flash Input signal detected 100 msec e Switches The function of the DIP switches on the card are described in the Watchdog User s Manual However for the DECT Messenger application use the switch settings are defined in Procedure 18 Installing and connecting the Watchdog page 132 If you want to use another delay time change the delay time using switches 6 7 and 8 See Table 16 Switches 6 to 8 page 135 for the settings Note Also adapt the eKERNEL_SITE table in DECT Messenger Table 16 Switches 6 to 8 Switches 6 8 Delay Time OFF OFF ON 10 Seconds Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 136 DECT Messenger Customer Engineer Manual Table 16 Switches 6 to 8 cont d ON OFF ON 30 Minutes e COM Port Settings The Watchdog requires that the COM port on the PC be set to 1200 Baud 8 Data Bits No Parity Bit and 2 Stop Bits The requirement for 2 stop bits is important because the processor uses the idle time between characters to process input data and take care of other processing tasks Note These settings are fixed in DECT Messenger Automatic Watchdog Startup The Watchdog is connected to the reset button of the PC Watchdog automatically restarts the PC if Watchdog detects that the software is no longer running Note Automatic startup with automatic logon is only possible
91. becoming overburdened with eLOG files The logging information is written to a 1Kb buffer instead of to the files The contents of the files is updated as follows e After you shut down the eKernel e After the buffer is full Remember the buffer is to midnight after the date changes e At midnight after the date changes and there is something in the buffer a new set of files is created and the contents of the buffer is written to the files e Manually If you want to read out recent information from the files you can force an update manually Go to the eKernel window and select Refresh Logfile in the pull down menu eKernel See following window Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 160 DECT Messenger Customer Engineer Manual Figure 51 eKERNEL module refresh log file eKERNEL SOPHO Messenger Net Site File eKernel Reset all alarms The contents of these files are related to each other by means of identifiers You can import the files into a Spreadsheet application or Database Application of your choice for further analysis In the following sections the contents of these files is explained ALARM Remove After GROUP id GROUP Description DEVICE id DEVICE area DEVICE Outpgm eWEB user PINCODE Reason not processed INrqs csv file In the file INrqs csv is detailed information on the incoming alarms
92. cation Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks V 24 RS232 connections eCAP eESPA 155 eCAP There are four different types of devices that can be connected to the eCAP module using V 24 RS232 as follows e Nurse Call systems There are many types of Nurse Call systems offering data using V 24 RS232 However there is no standard protocol e Building Management systems There are many types of Building Management systems offering data using V 24 RS232 However there is no standard protocol e Paging systems There are many types of Paging systems Almost all offer a V 24 RS232 interface carrying the ESPA protocol If the paging System supports ESPA 444 protocol use the eESPA module instead of the eCAP e Line Printer Protocols Some older Building Management systems offer a line printer protocol over V 24 RS232 This is a simple type of protocol offering only incoming data There is no guarding on the protocol such as ACK NAK or timers Before using the eCAP module check which protocol is offered and check with Nortel to see if the protocol is supported by DECT Messenger If the protocol is supported install the correct eCAP module If a Line Printer protocol is required you can build the protocol yourself Remember that the DECT Messenger structure is based on five parameters see Parameters required to set an alarm page 106 You
93. ceived for the device with a PIN code In case of ALL each individual recipient handles messages on individual basis In case of ANY the message must be distributed to at least one group member After the first user confirms the message is considered delivered and it removes the message for all group members e SILENCE Interval This shows the setting of the Silence Interval parameter in the Alarm id This field defines the number of seconds between repeating the alarm on a device if the device does not respond e STATUS Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eLOG 167 This is the status of the response It can be an ACK NACK or ACK NACK ACK The device has sent an acknowledgement to confirm that the alarm was received by the device Some devices send such an acknowledgement on receiving the message Some devices only send an acknowledgement after the message is read by the receiving person NACK The device has sent a negative acknowledgement to indicate that the device is unreachable ACK NACK The device has sent an acknowledge to confirm that it received the alarm However DECT Messenger was waiting for a manual acknowledgement from the device user as well and didn t get it within a certain time period Therefore an automatic NACK was generated A manual acknowledgement is always required within
94. ces 154 Rules for administering a server 62 Rules for maintaining a server 62 S Security features 130 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 Copyright 2003 2008 Nortel Networks 17 October 2008 182 Security modules 16 17 68 Watchdog configuration 132 Sending e mail 141 Watchdog indicators 135 Sending messages 151 Watchdog installation 132 Sending SMS messages 151 Watchdog settings 135 SET or RESET 165 Web administrator 77 84 Set up databases 89 Web administrator overview 8 SET RESET structure 112 Setting up e mail integration 141 SILENCE Interval 165 Simulation options 178 SMS 151 SMS messages 151 software installation 124 Software requirements 85 SOPHO CTI module 76 SOPHO CTI module licenses 76 SQL Server 2005 express overview 8 STATUS CONFIRMED 165 Stopping IIS WEB services 89 Supported control modules 120 Supported database types 88 Supported IO modules 120 SWITCH TO ALTERNATIVE 165 Switches 135 TIME 163 165 Trace history 169 Tracing the roll out of an alarm 168 U User parameters 53 User properties 51 Users 52 Using eBACKUP 137 Using eCONFIG 99 Using eCONFIG local 100 Using eCONFIG remote 101 Using eSMTP 150 UsingeTM 102 Using import export menu 156 V V 24 RS232 connections 154 W WAN network 72 Watchdog 130 132 135 136 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyrigh
95. ch device because these are linked to the device that you select From The From value contains a value in format xx xx where a valid hour and time must be specified Valid range is 00 00 to 23 59 Incorrect values give unpredictable results The value denotes the start of the time interval during which the defined device is active as a member of the group For example a value of 00 00 indicates that the group member is active at midnight Value 12 00 specifies that the group member starts at noon The time interval ends in the time specified in the To value To The To value contains a value in format xx xx where a valid hour and time must be specified Valid range is 00 00 to 23 59 Incorrect values give unpredictable results The value denotes the end of the time interval during which the defined device is active as a member of the group For example a value of 23 59 indicates that the group member becomes inactive at midnight A value of 12 00 specifies that the group member stops its activity at noon The time interval begins at the time specified in the From value see the previous bullet The From value can be larger than the To value In this case the active time can start at 21 00 and end at 06 00 night shift Also note that a member can be active from both 08 00 12 00 and 13 15 17 30 To define two time intervals for the same device you must define it as two group members same device one active from 08 00 12
96. d Modules overview DECT Messenger consists of separate modules There are four main groups of modules e Core software modules e Configuration modules e Input and output modules e Security modules The following sections provide an overview of the modules Detailed module descriptions are provided in corresponding chapters Core software modules There is one core software module e eKERNEL Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks DECT Messenger overview 67 The eKERNEL is the core software in the system and must always be present eKERNEL is between the incoming and the outgoing modules and must always be running The system does not operate if eKERNEL is absent or non functional Configuration modules There are two configuration modules e eGRID The eGRID module is used to make inquiries and to edit the configuration database The configuration database an MS Access database stores all the configuration data e eCONFIG The eCONFIG module is used to set up and configure the system messages and message flows The eCONFIG is a user friendly variant of the eGRID and can be used either on the DECT Messenger PC or on a remote PC Incoming and outgoing modules There are nine modules incoming and outgoing that communicate with the eKERNEL module Incoming modules receive messages and outgoing modules send messages
97. dPoint Module address through the V 24 interface and automatically detects that modules are connected Click this button if you are sure that all the other settings in this window are correct The following window is displayed Finding devices fa Searching address 80 31 Complete Py 6 Expand the communication name After all the devices are detected they are displayed in the left pane If not click the sign in front of the communication name FP Res by default Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Connecting National Instruments modules 129 7 Right click the device you wish to edit e Right click a device e Inthe pop up menu select Edit this Device Untitled iak FieldPoint Explorer File DNH I O View Options Help IA Server with OPC E FieldPoint E FP Res amp Channel 0 0001 1 FP 1000 0 amp Channel 1 0002 Add an item to this device 0004 FP DI 33C a o FP DO 40 Mad Duplicate this device 0020 Delete this device 0040 Z Channel 7 0080 8 Set channel configuration values Click Configure channels In the Channel configuration window that is displayed enable the lines that you use and select the correct settings this depends on what you have connected to the channels Click Apply and then OK 9 Edit the remaining devices e Click OK to close th
98. database as that causes an error if you try to shut down the eCONFIG and write the database back into the DECT Messenger directory Note 2 f there are Monitored devices in the active configuration and one of these devices initiates a follow me the diversion information is stored in the active database Therefore you cannot restore the eCONFIG database and any changes you have made are lost except for the changes in Users Groups and Devices as explained in the following paragraph If you make changes in Users Groups or Devices these changes are stored in the eCONFIG database Messenger_WRK cfg and in the operational database Messenger_CFG mdb and are therefore immediately activated Saving this information into the operational database is done by sending an XML string from the eCONFIG to the eKERNEL The eKERNEL stores this information into the operational database e Starting up the eCONFIG again After you start the program again eCONFIG finds a database in its directory eCONFIG asks you whether you want to continue with this database or retrieve a fresh copy from the operational database Nortel recommends that you make a fresh copy of the operational database because then you are sure there is no database inconsistency Using eCONFIG Remote on remote PC client in the Network After the eCONFIG is installed on the DECT Messenger server PC the database is handled as shown in Figure 20 eCONFIG database handling when used
99. ddress The IP address of the PC on which the eDMSAPI runs External Port Default 2010 API Address IP address of the PC where the CSTA_ Service is running API Port Default 59000 PBX Address IP address of the DMC on the DECT System you are connecting to PBX Port Always 1025 for DMC PBX Type Nortel PBX License Always Messenger Note Only specify the number of seats you anticipate requiring not the total number of seats allowed by your license as takes longer for seats to register Ensure that you do not exceed the number of seats CTI Messaging Channels as specified in your license Manager If the number of seats is not sufficient in the License you cannot make an LRMS E2 message call Add a DECT Device Configure eWEB module Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 98 DECT Messenger Customer Engineer Manual Expand the item Modules gt eWEB Module One instance of the eWEB module eWEB area lt x gt is shown e Double click the eWEB instance to open the parameters pro perties Click IP addresses as shown in Figure 18 eWEB Properties page 99 The first line in the right pane contains the loop back address 127 0 0 1 of the PC Do not change this The second line contains the correct IP addresses e Select the second line and click Edit e Enter the IP address of the PC where the Apache se
100. de eConf is Nortel Networks DECT Messenger a x 2 There is still a working database available By pressing the YES button you will continue working on this database By pressing the NO button a fresh copy of the SOPHO Messenger Net configuration database will be taken and all changes you made before will be lost Continue working on the work database Note The eCONFIG asks you which database you want to use Ensure that you read the information on database handling in eCONFIG basic concepts page 18 before proceeding You have two options for database selection e Click YES the eCONFIG uses the database that is still available in the eCONFIG module from a previous session This database can be an old database e Click NO the eCONFIG makes a fresh copy of the operational database from the DECT Messenger server Nortel recommends that you choose this option It ensures that you have a copy of the actual operational database If you work on a remote PC you must select this option to avoid conflicts with changes made from other locations by other users 6 The eCONFIG main window opens Detailed information is provided in eCONFIG main window page 24 End eCONFIG main window The main eCONFIG window is shown in eCONFIG main window page 24 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks e
101. des the following functionality e Sending messages directly to devices such as the following DECT handset Mobile GSM phone Windows pop up message E mail e Sending group and user messages e Sending script messages e Reporting functions Inquiry active alarms and ended alarms Inquiry active scripts and ended scripts e Basic maintenance Work with group members Work with alternative devices e Advanced maintenance Work with groups Work with users Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks What is required to run DECT Messenger 85 Work with devices Work with facilities e Expert maintenance Import Template configuration Refer to Module Web Administrator User Guide in DECT Messenger Installation and Commissioning NN43120 301 for more information What is required to run DECT Messenger Hardware Requirements The hardware requirements for DECT Messenger are grouped into mandatory requirements and optional requirements The optional requirements depend mainly on the number of modules and users and the type of modules e Mandatory PC Requirements Intel Pentium 4 processor 1 8 GHz 256K cache 256MB SDRAM 10 100 MB Network interface card 3 5 Floppy Drive 10 GB free Hard disk space CD ROM player e Optional PC requirements Analogue Modem for remote mai
102. domain type Select Alias and click Next New SMTP Domain Wizard x Welcome to the New SMTP Domain Wizard Use this wizard to create a new domain on this SMTP virtual server Specify the domain Type Bemote pepeerseeeey 5 Set the domain name Enter the domain name If necessary contact your system administrator to verify the domain name This name must be defined in a DNS Server with a reference to the IP address of the DECT Messenger server PC the PC where IIS has been installed together with the eSMTP_Server module Note This domain is also the part after the in the e mail message Therefore if you send an e mail message to DECT Messenger with for example e mail address 2000 messenger5 com the part after the in this example messenger5 com must be specified as Alias in IIS Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Using eSMTP Server 149 New SMTP Domain Wizard x r Select Domain Name What is the address space of mail that is to be received by this domain For example net microsoft com Name messenger com ut Cr cn 6 Verify the Domain Name list After entering the Alias the IIS window must look like the following example LE Internet Information Services ao action vew gt Em X FAB 2 Internet Information Services
103. dule eAPI in DECT Messenger Installation and Commissioning NN43120 301 Also included in the chapters are examples of programming code you can use to write your own eAPI program in Visual Basic A sample program is also available that ships with the software called eAPI The eAPI program is an exe file and is supplied as source code for Visual Basic If you are familiar with programming in Visual Basic you can use the eAPI to create your own interface DECT Messenger The eAPI module is often used to develop an application to convert an unsupported protocol to the DECT Messenger protocol This requires a detailed specification of the unsupported protocol and a test system that uses the unsupported protocol The eWeb module can send messages entered using a web interface to e LRMS E2 compatible DECT handsets C4040 C4050 4060 Industrial handset and so on e e mail using eSMTP Client e Any other output module in DECT Messenger for example Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Detailed module descriptions 81 Global System for Mobile Communications GSM phones using SMS Switch on off an alarm contact The eWeb server runs on an Apache web server IIS web server is not supported To access the eWEB application a username and password are required The eWeb module offers two interfaces basic and advanced B
104. dule in the eCONFIG two menus appear Alarm and Group Under the Group menu the groups that are specified in the eKERNEL for that input module are displayed as shown in Figure 25 Groups in an input module page 109 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eDMSAPI Inbound 109 Figure 25 Groups in an input module eCONFIG SOPHO Messenger Net 5 xj File View Fire Alarm SOPHO Messenger Net Ares Device Gutput prog From To Import Areal 2000 eDMSAPI 00 00 23 59 Export Areal D0_02 01 el0 00 00 23 59 License information 3 Site Site 1 Areas ddr Be eASYNC Gp eLOCATION eSMTP CLIENT Es eSMTP SERVER gt Request information received 095654 Group name must match a Group name that comes from the input module In this example the Group name Fire1 must match the Group name that is assigned to the input contact 01 in Figure 25 Groups in an input module page 109 Under the Group name Fire1 two Members are listed which are actual output Devices Device 2000 and Device DO_02_01 If a user presses the button connected to Contact 01 the Input Program elO generates an Alarm for group Fire1 elO sends this information to the eKERNEL where a group is present with the name Fire1 for the elO Module The alarm is passed on to the group Members 2000 and DO_02_01 e Alarm
105. e Users with operational SQL Servers available can also use their existing database infrastructure for the Messenger_DATA database assuming there is 24 24 7 7 availability Note that these engines are supported but are not shipped on the Messenger Compact Disks CD requires license Enhancements DECT Messenger 4 0 0 also includes enhancements to the following modules e eDMSAPI e eLOCATION e eKERNEL e eCAP e eESPA e License Manager e eFR e Prerequisites eDMSAPI The External Application Interface available to send Location Referencing Message Specification LRMS Messages from the web or external applications is extended to support normal urgent and emergency messages In previous releases SNDEMSG was not available In case the dasgif interface is used in eDSMAPI the External Application Interface also supports messages up to 160 characters In previous releases the maximum length was 48 characters For LRMS messaging internal external messages up to 160 characters are supported only after dasgif is used eLOCATION The eLOCATION module is intended for location detection in SIP DECT systems only Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 10 New in this release eLOCATION can support configurations with more than 255 radios In the previous release 2 bytes from 00 to FF were available If more than 255 radios are u
106. e Device configuration window e Repeat steps 7 and 8 for each device 10 Start Monitoring channels Your devices are now set up If you right click an individual channel and select Edit this item from the pop up menu information about the channel is displayed including channel connections Now you can start monitoring the channels Click the Start Monitoring menu from the menu I O or click the associated button in the tool bar Now line monitoring is started If you select a device in the left pane the channel status is displayed in the right pane If the input on that device module changes the display is updated to show the changed channel status 11 Close the FieldPoint Explorer Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 130 DECT Messenger Customer Engineer Manual If you do not close FieldPoint Explorer the elO Module does not receive information from the FieldPoint modules Note Setting up the elO Modules is described in Module elO End Understanding Security features Session Guarding Session Guarding is applicable for the input programs eAPI and eCAP Session Guarding checks to see if there is input on a regular basis This assumes that the equipment that is connected to the V 24 interface or eAPI interface sends character strings at regular intervals If these strings stop arriving the eGuarding module times out and
107. e alarm call was diverted to an Alternative Device or not After an alarm call is diverted you see a 1 True on the original device and on the Alternative device 1 Diverted to Alternative device 0 Not diverted to Alternative device ALT DEV Id This parameter shows the destination device in case an alarm call is diverted Note that a device is not always unique by the Device id parameter on its own Only in combination with the parameters ALT DEV Area ALT DEV Outpgm and ALT DEV Outpgm Facility the device is made unique ALT DEV Area Area of the alternative device ALT DEV Outpgm Output Program of the alternative device ALT DEV Outpgm Facility Output Program Facility of the alternative device How to use the Files The LOG files are used for tracing how an alarm call rolled out Roughly the procedure is as follows Procedure 25 Tracing the roll out of an Alarm Step Action 1 2 3 Make sure that you have all three files Import these files into a Spreadsheet application Search for the required incoming alarm in the INrqs csv file Then write down the parameters INRQS id DATE TIME and Message Search a record in the file OUTrqs csv with the same parameters as you have written down in the previous step The time can be a few seconds later because of the processing time in the eKERNEL The time in the previous step is the eKERNEL received the message alarm the time in this step is the time that th
108. e alarm identifier for processing the input request This Alarm Identifier contains parameters on how the alarm must be processed e ALARM Prty Alarm Priority as specified in the Alarm Record for this Input Request e ALARM Description Alarm description that is associated with the ALARM id in the Alarm Record for this input Depending on the Input Program type it provides either the ALARM id or the description e ALARM Remove After An Input Program provides the Remove After parameter It indicates whether the alarm request must stay active until a reset is received from the input program or not e GROUP id The Group id is the Group Identifier that is provided by the Input Program for an Alarm In the eKernel these groups contain one or more Group Members e GROUP Description The Group Description is a recognizable name for the group and is associated with the Group id It is not used for processing the alarm it is for administrative purposes only e DEVICE id Not yet implemented e DEVICE area Not yet implemented e DEVICE Outpgm Not yet implemented Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eLOG 163 eWEB user Not yet implemented PINCODE After an incoming Confirmation is received you see the PIN code in this field For an Incoming Confirmation the TYPE filed shows incrqs IC Reason not processed This fi
109. e eGUARDIAN module sends a message indicating that an input is down e eWATCHDOG The eWATCHDOG is a software module that works with the Watchdog card The eWATCHDOG sends a code to a V 24 interface COM port on the DECT Messenger PC This COM port is connected to a Watchdog card that expects the code within certain time intervals If the code is not received within the time interval the Watchdog card Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 18 Nortel DECT Messenger Administrator Guide assumes that the system is down and restarts the PC or activates an alarm indication eTM The eTM is a background module that automatically detects when another DECT Messenger module is down and restarts it eCONFIG basic concepts The system configuration is stored in a database You use the eCONFIG module to make changes to the configuration This section explains how the eCONFIG module uses the database You can use the eCONFIG on the local DECT Messenger server PC You can also install the eCONFIG on a remote PC to do remote configuration maintenance Database handling is different for local and remote situations eCONFIG local on the DECT Messenger server PC After the eCONFIG is installed on the DECT Messenger server PC the database is handled as shown in eCONFIG local on the DECT Messenger server PC page 18 Figure 2 Databa
110. e eKERNEL has transferred the message alarm to the output program Depending on the number of output devices in the Group for this alarm you have found one or more output records in the file OUTrqs csv each having an OUTRQS id Now you know Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Checking diagnostics 169 to which devices the alarm message was sent You also know the most important parameters that were used to send the alarm message 6 Use the identifiers that you used in the previous steps OUTRQS id INRQS id DATE TIME and Message to check the reply response of the devices in the file OUTrpy csv This shows you if the device did receive the message did respond to the message or if the message was diverted to an alternative device End Checking diagnostics General The following diagnostics options are discussed in this section e Logging page 169 e Module Window page 173 Logging You can use logging to trace history All the events in each individual module are stored in a log file Log files are stored in a common directory as shown in Figure 52 Log file location page 170 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 170 DECT Messenger Customer Engineer Manual Figure 52 Log file location BA C SOPHO
111. e format is correct you can export the table as an example Note Ensure that the format and the contents of the csv files are correct before you start the import function An improperly formatted csv file can corrupt your DECT Messenger system configuration which can cause unpredictable errors on page 773 gt Ensure that the format and the contents of the csv files are correct before you start the import function An improperly formatted csv file can corrupt your DECT Messenger system configuration which can cause unpredictable errors eLOG The eLOG module provides information on how DECT Messenger processes an incoming alarm from the input to the output device This can be necessary if it is not clear whether a person received a message or not Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 158 DECT Messenger Customer Engineer Manual The eLOG module does not have a user interface and does not provide nice charts However it provides three csv files with detailed information indicating how the alarm was processed Note You must have sufficient technical knowledge of DECT Messenger to understand the contents of the files The following three files are automatically created and updated e INrqs csv This file contains individual records for each alarm that came into the eKERNEL e OUTrqs csv This file contains individual records
112. e mail using the web interface Send SMTP Message menu this e mail address is used in the From field that is the originator address e All object authority The user can maintain all groups in DECT Messenger with the All object authority parameter Remember that a user can be assigned to a group After assigned to a group the user when logged in can make changes in the group configuration of the groups to which this user is assigned However if the All object authority option is set to True the user is allowed to maintain and make changes in all groups in DECT Messenger This gives the user administrator privileges for all groups In most cases the False value is used so that the user does not have all object authority e Security administrator The Security administrator value is set to either True or False Set the option to True to allow the user to maintain the user settings of other users that is to give the user Administrator rights for all other users including the right to change passwords and so on There is a difference in implementation between the eWEB and the eCONFIG Security administrator rights in eWEB After a user with security administrator rights logs in to the web interface that user has access to view the eWEB_USER_AUTH table in which the user passwords are visible in ASCII text The user can also change the passwords for all users using the Change Password option Security administrator
113. e of handling inbound SMS with a specific syntax to confirm alarms based upon CLIP or pincode eSNMP eSNMP is a new input module and can receive SNMPv1 and SNMPv2 traps to set or reset an alarm Configuration tables are available to map the parameters from SNMP environment address community OID generic specific into the parameters of Messenger environment group message set reset eFR eFR is an add on module for Messenger that implements fault reporting Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 84 DECT Messenger Customer Engineer Manual eFR performs the following e monitors the DISK state and threshold level e monitors the NETSTAT like connectivity client server e performs PING to check responsiveness on ICMP level Notification at begin and end condition is possible through various transport mechanisms such as e mail SNMP NET SEND and SMS Web administrator Although eWEB is still supported a new Web Administrator is available with a more attractive user interface and additional functionality covering maintenance and reporting The Web Administrator must be positioned as the maintenance tool of choice for concurrent daily maintenance by end user For more detailed low level configuration tasks for example regarding system restart the eCONFIG or eGRID remain the confirmation tool of choice Web Administrator provi
114. eBACKUP exe program in the C SOPHO Messenger net Exe eBACKUP exe and click open C SOPHO Messenger net Exe eBACKUP exe Path C SOPHO Messenger net Log drive C Site 1 Batch Y 4 Set the frequency of the backup Select Daily or another desired time scale Click Next 5 Select the time and the day and select the username to run the task under e Fill in the desired start time and date e Click Next e In the window that is now displayed select the Windows user under which the task must run This is usually the administrator e Click Next e Click Finish 6 Open the eBACKUP Properties Right click the eBACKUP line in the window In the pop up menu select Properties File Edt View Favortes Tools Advanced Help Back gt J Dach Folders CYrestory A Di X gt Fe Address Scheduled Tasks O O OOO ea Name Schedie Neat Ru Time By Add scheduled Task Brepackur At 11 59 PM every day star 11 59 00 PM 11 4 2002 Never CEE ioixi af is J LI Last Run Time Scheduled Tasks This folder contains tasks you ve wiaj J 2 object s L 7 Edit the command arguments Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Setting up e mail integration eSMTP_Server eSMTP 141 Clear the field Run Fill in the following string in this field C SOPHO Messenger net Exe eBACKUP exe Path C
115. eld gives you information on why an incoming alarm is not processed The messages gives you a clear indication of the cause such as an alarm cannot be processed Another example of a message is Called device does not exist in table eCSTA_INBOUND_EVENT OUTrqs csv file This file contains a record for each outgoing message request to a device The following columns are available OUTRQS id This is a tag for each output request This OUTRQS id is used in the two OUT log files that specifies the output processing Note that this OUTRQSid is not unique in the logging files It is used on a call by call basis and can therefore be reused for a next call alarm after the alarm is finished INRQS id This is a tag for each input request This tag is a call by call identifier After the call is processed the tag is free again and can be used for another incoming alarm Therefore this tag must always be seen in relation to the incoming alarm time and date This INRQS id is used in the two other LOG files that specifies the output processing DATE Date that the alarm was sent to the output device Format YYYY MM DD TIME Time that the alarm was sent to the output device Format HH MM ss DEVICE id Device ID of the output device to which the alarm was sent The Device ID is not necessarily unique However the combination of Device ID Device Area Device Outpgm and Device Outpgm Facility make the device unique Therefore you must always c
116. em Check your license for the number of CTI links available to you For each DECT system you must configure a new eDMSAPI module instance Each DECT System must be configured in a different Area as shown in Figure 17 Connecting to two DECT systems page 87 Figure 17 Connecting to two DECT systems S x Ni S B88 8 DECT Area 1 i a s a DECT Area 2 eKERNEL eDMSAPI Area 2 License Manager USB Dongle CSTA_Service 2 CSTA links eDMSAPI Area 1 Example Connecting to Two DECT systems eKERNEL and eCONFIG are on PC One as shown in both Figure 17 Connecting to two DECT systems page 87 and Example Connecting to Two DECT systems page 87 Within the eCONFIG are two eDMSAPI module instances configured for two areas e eDMSAPI Area 1 contains the IP addresses for PC 1 and PBX IP address for DECT System 1 e eDMSAPI Area 2 contains the IP addresses for PC 2 and PBX IP address for DECT System 2 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 88 DECT Messenger Customer Engineer Manual Table 10 Example Connecting to two DECT systems License Dongle License Manager eDMSAPI module Area 2 eKERNEL eCONFIG CSTA_Service With at least 2 CTI links eDMSAPI module Area 1 DATABASES in DECT Messenger This section describes the databases used by DECT M
117. em is often lost Keeping current backups of the system and data stored on it is essential for every production system servers specialized machines and so on The backup procedure depends on many factors such as the following volume of data rate of data change recovery procedure time for backup and recovery response of the applications There are many issues to consider for your backup process Automatic backups can fail Certain other applications must be aware when the backup process is taking place to avoid conflicts and so on Create a backup policy that is built on the existing IT infrastructure Refer to the specifications requirements for the products involved for detailed information 4 Keep a record of account maintenance and authorized users Keep a current list of the accounts that have access to the server and the account privileges If unauthorized users have access to the server the entire server activity can be compromised Consequently the business can be compromised for example after confidential information is accessed 5 Use specialized software for servers Consider installing specialized software to provide anti virus protection maintenance tools and firewall protection Firewall policies can be implemented in the entire network based on enterprise firewalls Where these are not available a desktop solution is acceptable Nortel applications can use a range of
118. entals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 16 Nortel DECT Messenger Administrator Guide Modules overview DECT Messenger consists of separate modules There are three main groups of modules e Core software modules e Input and output modules e Security modules The following sections provide an overview of the modules Detailed module descriptions are provided in DECT Messenger Installation and Commissioning NN43120 301 Kernel modules There are two main modules that are used for the core software e eKERNEL The eKERNEL is the core software in the system and must always be present eKERNEL is between the incoming and the outgoing modules and must always be running The system does not operate if eKERNEL is absent or nonfunctional e eCONFIG The eCONFIG module is used to set up and configure the system messages and message flows The eCONFIG is a user friendly variant of the eGRID Incoming and outgoing modules There are nine modules incoming and outgoing that communicate with the eKERNEL module Incoming modules receive messages and outgoing modules send messages Each module has a specific incoming function outgoing function or both Incoming and outgoing modules page 16 provides an overview of the modules Table 2 Incoming and outgoing Modules eCAP V 24 RS232 interface and protocol converter CO eESPA Input Output module for the Yes Yes connection to pager i
119. er name relationship for administrative purposes 10 Open the property settings for eDMSAPI e Expand the module eDMSAPI by clicking the sign in front of it e Double click the instance of the eDMSAPI to open the parameter property settings Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 11 12 13 Installing and getting started 97 eCONFIG SOPHO Messenger Net Fie View _ SOPHO Mestenger Net impot Export License information Site Sie 1 Areas Ste descrption Sie 1 Ares 01 Area description 185 1 Seats court 20 Seats court for eKERNEL 10 Seats court for extemal 3 External IP address 192 168 1 85 External port 2010 Alam priority tor urgent messaging 2 API address 192168 1 85 API pot 59000 PEX address 192 168 1 12 PEX port 2555 PEX icense Messenger Guxdng poling mterval 60 Guarding retry terval 20 Message delay 3 General treo 15 eLOCATION FA Enter configuration information Enter the correct values for the IP addresses Area Description Description field for the DECT system you are connecting to Seats Count Total number of seats you require See the Note at the end of this list Seats count for eKERNEL Default value 10 Seats count for external Number of seats for eWEB Default 3 External IP a
120. erved for future use e Retry count alternative device Retry count alternative device defines how many times the application tries to deliver the message before switching to an alternative device if one is defined in the list of Alternative Devices in the Groups and Devices menu The default value is 30 Therefore if an alarm has a silence interval defined in the alarm properties of 120 seconds the alarm is removed for this device after one hour and set for the alternative device if defined A value of 0 indicates that the application never tries to send the message to an alternative device and that the alarm is sent to the device every silence interval until the alarm is reset by the input program for example a reset A value of 1 indicates that after one attempt the application clears the message for this device and send the message to the alternative device if defined Note In this second case value 1 the switch to the alternative device is immediate that is there is no silence interval between the two calls Therefore you must ensure that there are no loop conditions defined in the list of alternative devices A value of 2 indicates that the alternative device is contacted after the second attempt e IO Register This parameter is only applicable for devices that are assigned to output program eDMSAPI All devices with this value set to True are monitored by the eDMSAPI to see if an E2 message is sent After a d
121. erver 2 Expand the PC name If the PC name is not expanded click the sign next to the name to expand the list and access options for the FTP WEB and SMTP services 3 Stop the Default Web Site Right click Default Web Site to access the pop up menu Select Stop in this menu Note If the Default Web Site is already stopped IIS has detected that a conflict on port 80 has occurred with the Apache Web server Stopping the Default Web Site prevents this conflict 4 Verify that the service is stopped Ensure that the State column indicates Stopped next to Default Web Site Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Installing and getting started 91 joj xj Action Yew amp gt Om FEB S gt wu Tree Fal Default FTP Site Sto Stopped AllUnassigned 21 Default Web Site Sto Stopped All Unassigned 80 All Unassigned 25 Internet Information Services lt S Default SMTP Virtual Running Defauk FTP Site Stopped Defauk Web Site Stopped lt gt Defauk SMTP Virtual Server 2i IIS no longer starts the Web services End Installing DECT Messenger The software installation process is described in DECT Messenger Installation and Commissioning NN43120 301 in the chapter General Install PC Procedure 14 Installation of DECT Messenger Software Step Action
122. esentation for the language for example EN represents English If you make a mistake only menu icons are displayed and not the menu items Language field for eWEB user The language field contains a four digit identifier that represents the language used for eWEB and eGRID access The codes are those used in an iSeries 400 and are in the range of 29xx Currently supported values in eWEB are the following 2909 Belgian English 2963 Belgium Dutch 2966 Belgium French Check the commercial documentation to determine if other languages are available If other languages are available the codes are as follows 2922 Portuguese 2923 Dutch Netherlands 2924 English 2925 Finnish 2926 Danish 2928 French 2929 German 2931 Spanish 2932 Italian 2933 Norwegian 2937 Swedish 2980 Brazilian Portuguese Language field for eCONFIG user The language identifier for the eCONFIG consists of a two character identifier For example EN represents English NL represents Dutch and so on Check with the commercial department to determine which languages are available e e mail address Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Adding a DECT device to the Messenger system 55 The e mail address field contains the e mail address of the user After the user sends an
123. essenger Supported Database types DECT Messenger uses two databases e Configuration Database In this database all configuration data is stored You can make a copy of this database as a configuration backup This database is always an MS Access type and has file name Messenger_CFG mdb e Dynamic Database The dynamic database contains all data about messages There are three types of databases possible MS Access This is a simple solution that does not require extra database setup actions The disadvantage of the MS Access type of database is that the database slowly grows eventually consuming significant resources After you shut down the eKERNEL a database compression function runs to reduce the size of the database The database has the file name Messenger_DATA mdb The DECT Messenger eKERNEL has direct access to the database The eWEB module has access to the database through ODBC MSDE The MSDE MicroSoft Database Engine is the database engine that is used in the MS SQL database However no user interface is available and the maximum number of concurrent users is five This is not a problem for DECT Messenger because you do not need database maintenance on the DECT Messenger database To install the database under MSDE a Batch file is available The number of concurrent users is normally less than five Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 C
124. evice sends an E2 message the message always goes to DECT Messenger directly and not to the destination number Messages sent to DECT Messenger are processed by DECT Messenger in the same way that messages from other input devices are processed There must be a correct specification in the eDMSAPI inbound configuration that points to a group and an alarm The message is sent to the group members in the group that is assigned to the inbound configuration in the eDMSAPI e Alternative devices Use this parameter to assign one or more alternative devices to a device After you click this item a panel at the right side of the window displays the list of possible alternative devices Select New from the menu to add an alternative device Select Edit to make changes in the list of alternative devices already assigned to this device Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 36 Nortel DECT Messenger Administrator Guide Remote access site The Remote access site parameter is only applicable when you have more than one site and you are using the web interface A web server eWEB and a device are each assigned to only one site if both are assigned to the same site you can see the device from the web interface Devices assigned to sites other than that to which the web server is assigned are only visible if the Remote access site parameter is set to
125. f you have an e mail server program other than IIS there is no x sender field Then the eSMTP_Server uses the field From sue1 lt sue1 room138 edu gt instead e x receiver 1010 messenger5 com The part that follows after x receiver is used to determine to which DECT Messenger group the message must be sent A group contains devices which are assigned as members The conversion is made in the eKERNEL_Group and eKERNEL_Member tables If you do not have IIS but another e mail server program instead there is Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Using eSMTP Server 145 no x receiver field Then the eSMTP_ Server uses the field To lt 1010 messenger5 com gt instead e Subject please call John The message please call John is sent as message to the destinations devices Because DECT Messenger uses IIS you must install and set up IIS If you are using Windows 2000 Server IIS is installed automatically and you only have to configure IIS If you are using Windows 2000 Professional you must install IIS separately and then configure IIS Installing IIS is described in Installing IIS page 145 Configuring IIS is described in Configuring IIS for DECT Messenger page 146 In the eCONFIG you must set up the configuration for the eSMTP_Server For further information on setting up the eSMTP_Server see the chapter
126. files using eGRID using the button Generate Registry files for eTM in the right top corner of the interface The registry files are stored in the following directory C SOPHO Messenger net exe An example of the file name is as follows eTM Site 1 Environment LOCAL reg for the local PC which is the PC where the eKERNEL is running If you have modules running on other PCs other registry file names are given which are to be executed on the PC where the modules are running For example eTM Site 1 Environment 192 168 1 81 reg for the PC with IP address 192 168 1 81 Note 1 On these PCs you must also have eTM running if you want to use the Task Manager Note 2 An Environment is specified in the name of this registry file The Environment is the IP address of a PC where a module is running On that PC you must install the registry file if you want to use the eTM on that PC Environments defined as LOCAL refer to the PC where the eKERNEL is running whereas environments that have an IP address refer to the IP address of the PC where the modules are running To add the contents of the registry file into the registry double click the reg file To remove the contents from the registry again open the registry go to HKEY_Current_User Software Philips and remove the key of a module from the registry eDMSAPI Inbound The eDMSAPI supports inbound LRMS Low Rate Message Services calls from DECT handsets that support LRMS
127. for each outgoing alarm from the eKERNEL for each individual device e OUTrpy csv This file contains individual records for the response s of each output device on an alarm The eLOG module is part of the eKERNEL and is activated if the license for eLOG is present It automatically stores the three files into the following default directory C Messenger Net eLOG You can change this path through the eCONFIG module Double click the Site menu option and you see the following window Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eLOG 159 Figure 50 eCONFIG module site menu Site Description Site 1 Administrator name Kristien Daneels Administrator e mail kristien daneels ibsbe be eKemel IP address 192 168 1 85 Garbadge collection 600 Connection string CFG Provider Microsoft Jet OLI Connection string DATA Provider Microsoft Jet 0 Path eLOG c SOPHO Messenger Net eLOG Logging Number of logging days 12 Logging path C SOPHO Messenger net Watchdog eConfig In the menu option Path eLOG you can enter the path for the eLOG files The menu option Number of Logging days is NOT applicable for the eLOG files The eLOG files are never deleted by DECT Messenger Therefore it can be wise to change the path to another drive on the same PC or to a network drive This prevents the C drive from
128. fter a Call is connected The first part of the message is sent as an alert phase The remaining part if there is more is sent in call connect status Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 66 DECT Messenger Customer Engineer Manual Message length can be specified for each device type Messages that are too long to be displayed are broken into sections suitable for the display devices e SMS messages to cell phones DECT Messenger can send SMS messages to cell phones The interface to the cell phone provider can be a modem or a box that behaves like an actual cell phone with SIM card This option is mainly used as an alternative device If a message to a DECT handset is not acknowledged the message can be forwarded to a cell phone e E mail messages DECT Messenger can send e mail using SMTP to any e mail server e Digital output to control relays or similar equipment In the event of an alarm the relay contacts can be used to control equipment such as lamps door contacts or hooters Contacts are used as alternative devices overflow in case a message is not confirmed e ESPA 4 4 4 pager protocol DECT Messenger can send messages to paging equipment using the ESPA 4 4 4 protocol e Windows pop up message The capabilities of the Windows operating system can be used to send a popup message similar to the NET SEND comman
129. fter changes are made in one eCONFIG Only the operational database and the database in the eCONFIG module where the change is made are updated Changes made in Groups using the eWEB interface are not written into the databases of the eCONFIG modules These changes are only written into the operational database not into the eCONFIG databases Starting up the eCONFIG again After you start the program again eCONFIG finds a database in its directory eCONFIG asks you whether you want to continue with this database or retrieve a fresh copy from the operational database Nortel recommends that you make a fresh copy of the operational database because then you are sure there is no database inconsistency The eTM is the Task Manager in DECT Messenger The eTM opens in the Windows system tray and monitors the modules of DECT Messenger If a module shuts down eTM restarts it eTM searches for the following key in the system registry to find out which modules to start and which PC to start them on HKEY_Current_User Software Philips c SOPHO Messenger net eTM Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eDMSAPI Inbound 103 The registry is not filled in automatically You must edit it manually with the help of a registry file which is generated after you close down the eCONFIG using the File gt Exit menu You can also create the registry
130. g of staff resources flexible schedules holiday periods and so on e Comments The Comments field contains additional information for administrative purposes Note If a group member is not active because of the member settings overflow to alternative devices is not activated Managing users DECT Messenger makes a distinction between the users for eWEB and users for eCONFIG The mechanisms for handling these users are exactly the same The only difference is that the eWEB users are applicable for Login and Authority levels in eWEB and eCONFIG users are applicable for Login and Authority levels in eCONFIG Creating a new user The following procedure describes how to create a new user Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 50 Nortel DECT Messenger Administrator Guide Procedure 9 Create a new user Step 1 2 Action Open eCONFIG Expand the All Users menu Note Two submenu items are listed eWEB and eCONFIG eWEB contains the users for eWEB while eCONFIG contains the users for eCONFIG These are separate from each other however the approach and authority mechanism is the same so the steps in this section apply to both Access the pop up menu In the All users menu right click either eCONFIG or eWEB 2x File View SOPHO Messenger Net Import Export License information Site She 1 All alarms
131. he following are general rules for administering and maintaining a server or other specialized computer 1 Keep operating system and application software up to date Servers are a critical part of business infrastructure The operating system and application software must be current to ensure stable secure operation An automated or semiautomated process for upgrades and patches can be used however upgrades and patches can have unpredictable interactions with running services Contact Nortel for detailed information concerning the possible impact of specific updates or fixes 2 Do not run unnecessary services or applications To reduce risk do not run any non essential service or application Problems with such services or applications include the potential for unwanted interactions between them for example ports that are used by other applications insufficient server capacity and security issues that are introduced by those applications If you must run a combination of applications contact Nortel for more information Check the manufacturer s features for other products and determine whether those features require resources that DECT Messenger requires Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Preface 63 3 Back up your data All computers eventually fail hardware or software and after servers fail the data stored on th
132. here can be many protocol variants A number of protocols are predefined in the eCAP For the latest list of supported protocols refer to Module eCAP in DECT Messenger Installation and Commissioning NN431 20 301 or check the most recent commercial documentation You can use the eCAP_Generic module to set up your own protocol for incoming character strings using the V 24 interface If you need a special protocol over the V 24 connection you can request that Nortel create this protocol for you you must provide a detailed protocol specification eESPA The eESPA module supports the ESPA 444 protocol Incoming and outgoing eESPA also supports both types of ESPA stations Controlling station and Polling station eLOCATION You can use the eLOCATION module to determine the approximate location of a DECT handset after the handset calls a predefined number The location information relates to the Radio Cell from which the call originated The precision of the location depends on the area covered by the Radio Cell The smaller the area covered the greater the precision of the location eSMS eSMS is a new output module capable of sending SMS messages to mobile GSM Phones It uses a GSM terminal instead of an asynchronous modem to connect to the mobile provider As a result there are no longer restrictions on mobile provides which was the case with aASYNC module Also eSMS is more scalable as it can transmit messages faster Finally eSMS is capabl
133. hone Email Email Contacts Contacts Analogue levels ESPA 4 4 4 WEB interface Your own Application Message input The following input can generate messages in DECT Messenger e ESPA 4 4 4 pager protocol DECT Messenger can receive pager messages from ESPA 4 4 4 compatible pager equipment e RS232 V 24 serial input many protocols are supported as input for generating a predefined message or a user defined message e DECT handset with E2 Low Rate Messaging Services LMRS messaging e E mail to the DECT Messenger server PC send a message from e mail to a telephone set or SMS to cell phone or any other output on DECT Messenger e Switches push button toggle message alerts generated by alarm contacts door contacts fire contacts and so on Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Nortel DECT Messenger overview 15 e Analogue voltage current levels this form of message generation is used to guard industrial equipment For example equipment output messages can indicate pressure temperature and so on e Web interface from which you generate messages manually e Programs you write that communicate using TCP IP socket with DECT Messenger DECT Messenger provides a port on TCP IP that is open to receive input data from this type of unique program Message output DECT Messenger supports the following output e DECT E2
134. ice 3 Attach the reset cable Plug the supplied reset cable onto J2 on the Watchdog board and plug the other end onto the original reset header on the motherboard 4 Install the Watchdog Install the Watchdog in a free slot bracket position 5 Connect the power Connect the power cable to the Watchdog card 6 Connect the serial cable e Connect the DB 9S end of the serial cable to a free COM port on the PC e Connect the other end of the cable DB 9P to the Serial Input port on the Watchdog 7 Open the Site configuration window Start the PC and start the eCONFIG In eCONFIG double click the Site menu Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 134 DECT Messenger Customer Engineer Manual File View Site Site 1 SOPHO Messenger Net Import Export License information Areas Modules Ti eAPI m SYNC 8 Configure the Watchdog e Select the time period e Select the COM port Site iD 1 Site Description Ste 1 Adimirestrator name Henk Admarestrator e mail henk room 38 edu Kernel IP adders 192 168 1 85 Gatbadge collection 600 Watchdog COM port COMO Watchdog interval 10 Watchdog string 0x21 Cong Note 1 lf you followed the instructions in Step 1 of this procedure you set the Watchdog timer to 30 seconds Therefore you must fill in a t
135. il provider through a server In this e mail Server relaying must be switched on otherwise the e mail is not transferred to DECT Messenger Also the e mail Server must know to which PC the e mail message is to be sent Therefore a DNS Server must be assigned in the e mail Server and within that DNS server an MX record must define the relation to the DNS name of the DECT Messenger PC After an e mail is sent to DECT Messenger the message arrives at the IIS SMTP server The IIS SMTP Server stores the mail message as a file in a specified directory on the hard disk This directory is the interface between IIS and the eSMTP_Server software The eSMTP_ Server checks the contents of this directory every 10 seconds If there is a mail message eSMTP_Server loads and analyses it as follows e The e mail address on DECT Messenger for example 1010 messenger5 com is the message destination a Group in the DECT Messenger configuration e The subject of the e mail message is the message that is sent e The originator s e mail address is the address to which the confirmation message is sent using the eSMTP client Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 144 DECT Messenger Customer Engineer Manual After processing the e mail message the eSMTP_Server puts the message in the directory C inetoub mailroot drop processed If the message canno
136. ime period that is significantly lower than this value for example 8 seconds Note 2 After selecting the COM port keep in mind that other Modules use COM ports as well such as eCAP eESPA elO 9 Verify correct operation To test the operation of the Watchdog set the time in the eKERNEL_SITE table to a higher value for example 40 seconds As a result the signal does not arrive within 30 seconds the Watchdog timer expires and the alarm relay contacts are closed After you finish testing remember to set the time value in the eKERNEL_SITE table back to its original value for example 10 seconds Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Understanding Security features 135 See the following section Watchdog settings and indicators page 135 for additional information about the Watchdog card End Watchdog settings and indicators e LEDs Table 14 Top LED Indications Flashing at 1 second ON 1 second This condition appears at power up of the PC for 2 5 minutes to let the PC power up Flashing at 350 msec rate Watchdog operational No alarm condition Flashing rapidly at 100msec 3 seconds before timer expires and no reset received yet Table 15 Bottom LED Indications Steady on Alarm condition The timer in the Watchdog is expired and the alarm contact is activated Flashing at 1 second r
137. in the following sections e Assigning a new member to a group page 43 e Changing group member parameters page 46 e Removing a group member page 47 e Member parameters page 48 Assigning a new member to a group Complete the following steps to assign a new member to a group Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 44 Nortel DECT Messenger Administrator Guide Procedure 6 Assigning a new member to a group Step Action 1 Open eCONFIG Ensure that the member that you want to assign to the group is already in DECT Messenger as a device A group member is a device that is assigned to a group If the member does not exist as a device see Creating a new device page 27 2 Access the Group Properties window Use one of the following methods to access the Group Properties window Select Input Module from the Modules menu Expand the input module for which you want to create a new group Expand the module instance The submenu items Alarm and Group display Expand the Group item Right click the Group parameter A pop up menu displays Select Open The Group Properties Parameters window opens Expand the Groups and Devices menu in the eCONFIG main window Expand the All groups menu All the groups are displayed Open the group properties window by either double clicking the group th
138. ing page 117 apply to alarm handling Table 11 Options for alarm handling Field set or Field Remove reset after DECT Messenger action set Alarm processed as sent alarm set Alarm set and waits for a reset set System sets the alarm The system searches in the eKERNEL_ALARM table for a Remove after SENT for that Input Module with the same Alarm Description If the system cannot find this it searches for a Remove_after Reset with the same alarm description If the system cannot find this it searches for the alarm description Other in for the same Input Module Resets all alarms from this input program Invalid input Invalid input eLOCATION You can use eLOCATION to determine the approximate location of a SIP DECT handset in a SIP DECT environment after the handset sends a message to a predefined special number eLOCATION is specifically used to support emergency situations The location information provided relates to the Radio Cell from which the call originated The precision of the location is related to the area covered by the Radio Cell The smaller the area the greater the precision of the handset location eLOCATION has the following characteristics e requires the eDMSAPI module All SIP DECT extensions that should be able to generate a location alarm must be correctly set in the DMSAPI module For User 2 User messages ensure that all user 2 users have been configured e requires a predefined ex
139. ings in eCONFIG e If you are using the MSDE or SQL Server database ensure that you have set up the ODBC configuration for the eWEB correctly Ensure that you have installed the Messenger_Data database in MSDE by running a Batch file or in SQL Server using the instructions in DECT Messenger Installation and Commissioning NN431 20 301 Set the path to the MS Access database By default this database resides in the following directory C SOPHO Messenger net Mdb The file name is Messenger_DATA mdb The following illustration shows the setting for the default configuration Ste ID 1 Connection string DATA Site Description Site 1 Provider Microsolt Jet OLEDB 4 0 Data Source C SOPHO J Administrator name John Johnson Messenger Net Mdb Messenger_DATA MDB Administrator e mail John room3 edu Kamel IP address 192 168 1 85 a Garbadge collection 600 z Connection sting CFG Provider Microsolt Jet Connection sting DATA Provider MicrosoltJe Path eLOG c SOPHO Messenger Net eL0 Logging Watchdog Config Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 96 DECT Messenger Customer Engineer Manual Set the path for the MSDE or SQL Server database The path setting for the MSDE or SQL Server database must point to the ODBC link that you created after you installed the eWEB mod
140. is set on a device the alarm can only be reset ona device e Resetting an alarm can be done from Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 116 DECT Messenger Customer Engineer Manual The device on which the alarm is set Alarm is reset after the call is Acknowledged LRMS E2 messaging The Input Module from which the alarm was set eCAP eAPI or elO An Incoming Confirmation call from eDMSAPI e You can use the I O to set an alarm using a push button This is issued after the button is pushed and is handled as a SENT alarm The alarm cannot be reset by a push button e The SENT SET and RESET commands SENT An incoming alarm that uses the specification SENT Remove after SENT is sent to the device and withdrawn after an Acknowledge from the handset If the device answers the call Acknowledge the alarm is reset SET This command sets an alarm that is only reset after a Reset is sent from the same Input Module to the same Group Alarm Id In the case of a V 24 input module that sends a message string the same message string must appear in the reset command RESET This command can reset an alarm that was earlier set using a SET command For the command to be successful the alarm input must be exactly the same as that set by the SET command with exactly the same message In the eAPI Module the
141. l DECT Messenger functional description 64 Modules overview 66 Linking modules 69 DECT Messenger in a WAN or MAN network 72 Licensing 73 CSTA connection link license 73 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 61 SOPHO eTl module License Manager li licenses 76 79 rator 84 la 85 red to an an aan 106 T structure 112 Lors 118 eLOCATION Module in eCONFIG 119 Copyright 2003 2008 Nortel Networks Connecting National Instruments modules 120 e 120 re Installation 124 tallation 124 130 n eSMTP_Server eSMTP 141 fig 146 er 146 2 connections eCAP eESPA 154 e Files 168 ics 169 a Module 178 178 er 1000 tals Copyright 2003 2008 Nortel Networks Copyright 2003 2008 Nortel Networks New in this release Nortel Communication Server 1000 Release 5 5 updates Nortel Digital Enhanced Cordless Telecommunications DECT Messenger DECT Messenger is a software platform that allows message generation message routing and message protocol conversion New modules DECT Messenger 4 0 0 introduces a number of new modules e eSMS e eSNMP e Web Administrator e SQL Server 2005 Express eSMS Module eSMS is a new output module capable of sending Systems Management Server SMS messages to mobile global system for mobile communications GSM phones Module eS
142. llowing when setting parameters A red bullet before an item indicates that the item is mandatory Some items contain default parameter values Nortel recommends that you use the Browse option when present to define a location rather than typing an entry LM x Output program facility Visual DNR Description Created on 31 03 0590 at 16 17 Pincode Priotity 999 Rety count alternative device 30 Monitor False 10 register False gt gt gt Alternative devices Remote access ste False Remote access area False Comments Default configuration Value must be specified for this parameter Vae must be specified for this parameter Vae must be specified for this parameter The parameters are described in Device parameters page 31 4 Confirm your choices Click OK and follow the instructions on screen 5 Assign the new device to a group optional Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 29 Select All Groups from the Groups and Devices menu or Group from the input module menu of your choice End Changing device parameters Complete the following steps to change device parameters Procedure 3 Changing device parameters Step Action 1 Access the eCONFIG Groups and Devices menu e Open eCONFIG e Expand the Groups
143. m facity Visual DNR Description Created on 31 03 0590 at 16 17 Pincode Priority 999 Retry count aternative device 30 Monitor False 10 register False gt gt gt Alternative devices Remote access site False Remote access area False ac s Delaui conliguraticn Value must be specified for this parameter Value must be specified for this parameter Value must be specified for this parameter mF 3 Configure the new device Make the following configuration changes e Select eDMSAPI as the Output program e For Device ID enter either Board_Number Index_Number if you are configuring traditional DECT handsets OR a DN if you are configuring SIP DECT handsets Example For a DMC Card in Slot 4 of an Option 11c Cabinet and a DECT handset subscribed to index 2 the Device ID is 04 02 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Adding a DECT device to the Messenger system 57 For more information about Device ID see Device parameters page 31 e Configure the Output Program Facility according to the type of DECT handset you have Example C4050 e Visual DNR The Directory Number DN of the DECT handset Example 2947 e Description Add a description of the handset This can be the name of the handset owner Example Emmett Lee This description is displayed on the eWeb Send DMS API
144. m parameter provides information about the input program You cannot change this parameter After you create a new group for an input program these parameters are assigned automatically e Group members Use the Group members parameter to assign group members to the group assign devices to the group from the list of devices After assigned these devices become group members If the device for example an extension that you want to assign is not in the list create that device first according to the procedures Creating a new device page 27 Use the Group members menu to open the window shown in Figure 9 Group members window page 42 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 42 Nortel DECT Messenger Administrator Guide Figure 9 Group members window LK ij 3 Group ID 11103_Fire1 Group name Fire2 Description Fire1 Comments Defauk configuration amp Input program eAPI gt gt gt Group authonty The section Changing group member parameters page 46 provides information on assigning new members editing members and deleting members e Group authority The Group authority field defines which users are granted access to the group to make changes using the eWEB interface or to use the eCONFIG If you specify ALL all users have access to this particular group a
145. making the call The DAP Controller responds by sending the RPN Radio Part Number to DECT Messenger This RPN number is not meaningful location information There is a conversion table eLOCATION_RPN that translates the RPN to meaningful location information This location information can be used in the message that is sent The message can be sent to any output device The relation between the generated message and the destination group is defined in the table eLOCATION_INBOUND_RESULLT In this table the relation is established between the Calling Line ID the Called Line ID and the Group to which the message is sent The message string is also defined in this table The message can contain variables that are filled in by DECT Messenger before it is sent You can use this feature of DECT Messenger to generate a message similar to the following message SOS at location Location at Location time on Location date from Calling number to Called number Where e Location the contents of the eLOCRPN Message str field in the table eLOCATION_RPN e Location time current time Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eLOCATION 119 e Location date current date e Calling number calling number e Called number called number The destination group the message and the Alarm ID are used to dispatch the message to
146. manufacturer 160 Input and output modules 16 Input device 160 Input module 21 INRQS id 160 163 165 INrgs csv file 160 Installation getting started 92 Installing and getting started 89 Installing DECT Messenger 91 Installing IS 145 lO modules 120 K Kernel modules 16 L LED indications 135 License manager licenses 74 License manager overview 10 Licensing 73 Linking modules 69 Log file location 169 LOG files 168 Logging 169 Logging module 69 M MAN network 72 Managing devices 27 Managing group members 43 Managing groups 36 Managing users 49 Mandatory PC requirements 85 Member parameters 48 MESSAGE 160 165 MESSAGE ALARM id 163 Message input 65 181 MESSAGE Original 160 Message output 65 Messages 151 Module window 173 Modules overview 16 66 N NACK 112 National instruments 120 National instruments hardware installation 124 National instruments software installation 124 New groups 36 New members 43 New modules 7 New users 49 NEXT CALL 165 O Opening eCONFIG 22 Optional PC requirements 85 Optional software 85 Outgoing modules 16 Output Module Output Program 21 OUTrpy csv file 165 OUTRQS id 163 165 OUTras csv file 163 Overview 64 P parameters 38 Parameters 40 46 48 53 107 Parameters required to set an alarm 106 PINCODE 160 R Reason not processed 160 Receiving e mail 141 REMOVE AFTER 165 Removing a group member 47 Required software 85 RS232 devi
147. messages are shown These are the same as the messages in the log files However the lines do not fit in the window If you need detailed information the whole line you can left lick the line to display it in the Detail pane There you can scroll from left to right to see all the information in the line e eKERNEL Tab The eKERNEL tab shows the communication between the module and the eKERNEL Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 174 DECT Messenger Customer Engineer Manual Figure 55 eKERNEL Tab eI0 SOPHO Messenger Net v2 8 0 ao oi x eKernel elO lt xml gt lt msgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 02 lt contact gt lt sts gt 0 lt sts gt lt MM Data attival 110 bytes received from eKERNEL 00362 104600 The Jobq pane shows the pending jobs for the module In the Outq pane the outgoing communication from the module is shown e elO Tab The elO tab shows IO module specific information Figure 56 elO Tab e10 SOPHO Messenger Net v2 8 0 02 FP DI 330 URL opc National Instruments OPCFieldPoint FP Res FP DI 330 2 Channel Before 010000000 Module FP D1 330 module 02 Alter 000000000 Change Contact 02 changed to status 0 NATIONAL INSTRUMENTS MM Data atiival 110 bytes received from eKERNEL 005 1125 e Con
148. messages up to 160 characters Although DECT Messenger supports up to 160 characters the DECT equipment or the handset can limit this number to 128 or even 48 characters If the handset supports only 48 characters the message is broken into sections and sent in parts to the handset e Messages sent to Ergoline or DECT extensions during ringing and after a call is connected Each device type can specify message length Messages that are too long to be displayed are broken into sections suitable for the display devices e SMS messages to cell phones DECT Messenger can send SMS messages to cell phones A modem or a box that behaves like an actual cell phone with a Subscriber Identity Module SIM card can be the interface to the cell phone provider This option is mainly used as an alternative device You can forward the message to a cell phone if a message to a DECT handset is not acknowledged e E mail messages DECT Messenger can send e mail using Simple Mail Transfer Protocol SMTP to any e mail server e Digital output to control relays or similar equipment In the event of an alarm use the relay contacts to control equipment such as lamps door contacts or hooters Contacts are used as alternative devices overflow in case a message is not confirmed e ESPA 4 4 4 pager protocol DECT Messenger can send messages to paging equipment using the ESPA 4 4 4 protocol Nortel Communication Server 1000 DECT Messenger Fundam
149. n ASCII editor You can find the services file in the following directory c WINNT system32 drivers etc services Note The file does not have a file extension Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Checking diagnostics 177 eKERNEL Window The window of the eKERNEL differs from the other modules and has a tab for each individual module Figure 59 eKERNEL module window aio File eKernel Site 1 Ste LOG Path C SOPHO Messenger net CLIENT Info e 0 lt xml gt lt cfgrpy gt lt seat_cnt gt 20 lt seat_cnt gt lt msg_dly gt 3 lt msgy_dly gt lt csta_api_address gt 1 O lt xml gt lt msgrqs gt lt id gt 00271 lt id gt lt ext gt 2000 lt ext gt lt ext prty gt 2 lt ext_prty gt lt pag 0l gt Rear 0 i t nt r ts O1 gt ACK 1 prty 0 Detail Message Reanimation 2002 RESET for device 2000 at area 1 Reset alarm after sent Message Reanimation 2002 RESET for device 2003 at area 1 Q zirea Select a module tab to see the information for that specific module as follows e TCP status Shows the connection data for the TCP IP connection between the eKERNEL and the module e Client information Shows information about the module e Logging Shows the logged communication between the eKERNEL and the module e Detail Shows communication As well if you left click a line in the
150. n Input Module to a Device In the following section the various aspects of the SET RESET structure is explained e SENT The type SENT is the simplest type of alarming Figure 29 Sent Alarm structure page 113 shows the structure Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eDMSAPI Inbound 113 Figure 29 Sent Alarm structure Input Module eKernel yyyy message Acknowledge In this figure there is an input module that generates an alarm as a sent Therefore the alarm is sent to the eKERNEL and stored in an alarm database data table Immediately after sending the input module withdraws the alarm so the alarm condition is only present in the database table with a fixed reference to the device for which the alarm message is meant If the device acknowledges this alarm the alarm condition is removed from the database The acknowledgment from the device differs for each device type If the device is an LRMS E2 DECT handset and the alarm was sent as a normal message the acknowledgement is automatically generated at the moment that the message arrives at the device If the alarm message was sent as an urgent message to an LRMS E2 DECT handset the acknowledgement is received after the user presses the accept or del button on the handset See Figure 32 Acknowledge sequences for Normal and Urgent messages using DECT handsets
151. n Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 176 DECT Messenger Customer Engineer Manual Figure 58 Status lamps eCSTA SOPHO Messenger Net v2 8 10 15 xj eKernel eCSTA j local 7192768185 3547 Seats required Dior Messenger Net 10 Remote 1192168185 3107 Seasieseved l Status Connected Guadngmewa TEDs 20m Secon TAS C3 OM 3 Four CSTA Service Monitored devices 3004 3007 3001 2000 Rave Tes sn soe 00 las Pex 192168112 2555 fLogpan C SOPHO Messenger net Status Connected M 14 NEN at Cents SJ MEME Data aiva 83 bytes received hom COTA Toon tis In the bottom part of the left pane two lamps are visible indicating the status of the TCP IP connection The left lamp indicates the status of the connection between the IO module and the eKERNEL The right lamp indicates the TCP IP status between the IO module and the external device if applicable Both are green in Figure 58 Status lamps page 176 There are three possible colors for these lamps Green TCP IP connection socket is opened without errors Red Indicating an error in trying to open the socket TCP IP connection Black Not applicable because there is no TCP IP connection specified To find out which TCP IP ports are in use by Windows services you can display the contents of the services file using a
152. nal Instruments rail connected to DECT Messenger Nortel Messenger FP 1000 Al 100 DI 330 inputs inputs outputs A V 24 interface Note The maximum number of contacts for each elO Module in DECT Messenger is 128 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Connecting National Instruments modules 123 Figure 36 National Instruments Modules connected to DECT Messenger page 123 shows a configuration of three rails with National Instruments modules connected to a DECT Messenger The three rails with modules are connected together through the RS 485 bus Note A multi rail configuration is not part of the standard product and is only available on a Project basis Figure 36 National Instruments Modules connected to DECT Messenger Nortel Messenger 24VDC power FP 1000 Al 100 DI 330 DO 401 TTT T TNT inputs inputs outputs K V 24 interface 24VDC RS 485 ne interface FP 1001 DI 330 inputs outputs 24VDC RS 485 power interface FP 1001 Al 100 Don TNT TT inputs outputs Note The connection between the DECT Messenger computer and the first rail is achieved using V 24 Therefore the maximum cable length is determined by the V 24 characteristics and the cable type If you have more than one rail only available on Project basis the connection between the rails and therefore
153. nd you do not need to enter all individual users As a result however you have no granular authority definition because all users are granted access Note that eWEB allows only maintenance of the groups that are assigned to input programs of the same site as the eWEB For example an eWEB instance of site 1 allows only maintenance of groups of site 1 Use the Group authority menu to open the window shown in Figure 10 Group authority page 43 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 43 Figure 10 Group authority x Group ID 11103_Fire1 Group name Fire2 Description Fire1 Comments Defauk configuration Input program eAPI gt gt gt Group members Click the New button to give a new user the authority to make changes in the group Click the Edit button to edit a user authority WARNING If you want to delete a user from this group do not click Delete in the window shown in Figure 10 Group authority page 43 because that deletes the entire group Instead click Edit A window specifically for that user opens Click Delete in this window to remove the user from the group Managing group members A group has group members These are devices to which an alarm for that group is sent You can assign new members to a group and you can delete members from a group These procedures are described
154. nections Tab The Connections tab shows information on the connections between the elO module and the eKERNEL This tab also shows information on the connections between the external part and the elO module itself Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Checking diagnostics 175 Figure 57 Connections Tab ekernel elO Focal 192768185 3553 Manufacturer NATIONAL INSTRUMENTS Remote 192 1681 85 3108 Status Connected 02 FP DI 330 03 FP DO 401 I N7A N A J N A TN A Log path C SOPHO Messenger Net I Log days 14 M Data aiva 110 bytes received hom eKERNEL m 113228 The right pane gives information about the external devices that are connected to the elO Module The left pane shows information about the TCP IP connections The connections between the eKERNEL and the elO module are shown in the top part of the left pane The connections between the IO module and if applicable an external device are shown in the bottom part of the left pane The TCP IP connections that are shown comprise the local and remote IP address with the port number that is used for this socket Figure 57 Connections Tab page 175 shows only one TCP IP connection between the elO module and the eKERNEL If another TCP IP connection is available the bottom part of the left pane is filled in Nortel Communicatio
155. nstruments FieldPoint Explorer software is installed correctly e Ensure that you have installed the National Instruments FieldPoint Explorer software as described in the installation procedure on the CD e Verify that the National Instruments FP 1000 is connected to a free COM port on your DECT Messenger PC e Ensure that the elO Module is not running e Open the FieldPoint Explorer window 2 Open the FieldPoint Explorer Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 126 DECT Messenger Customer Engineer Manual Click Start on the Windows task bar and choose Programs gt National Instruments FieldPoint 2 0 gt FieldPoint Explorer Untitled iak FieldPoint Explorer y 5 xj Ready in aie 3 Add a comm resource Right click FieldPoint to open the following menu Untitled iak FieldPoint Explorer _ File DNH I O View Options Help Add a comm resource to this server Auto configure this server Delete this server In this menu select Add a comm resource to this server The following window opens Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Connecting National Instruments modules 127 Comm Resource Configuration 2x Name Type FP Res RS2327485 v Attributes Port Baud Rate z 115200 7
156. ntenance support Analogue Modem for dialling to GSM provider to send SMS messages Only required if you must send SMS messages to a GSM cell phone provider using a dial in option Internal Serial Watchdog type 1120 from Berkshire Products www berkprod com National Instruments equipment for Digital input Digital output contacts and analogue input options for software module elO See the chapter dealing with National Instruments products in DECT Messenger Installation and Commissioning NN431 20 301 for more information V 24 multi port card Software Requirements DECT Messenger works with the following required and optional software e Required software Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 86 DECT Messenger Customer Engineer Manual Windows 2000 XP Professional or Windows 2000 2003 Server If you decide to use MS SQL Server as the database engine you must have Windows 2000 2003 Server Windows 2000 2003 XP Professional is not supported for SQL Server MSDE is supported under Windows 2000 2003 XP Professional Minimum required Service Package is SP4 WINZIP to unzip the DECT Messenger files during installation Virus scanner because your DECT Messenger is connected to a network e Optional software Internet Information Server IIS under Windows 2000 This is only re
157. nterfaces eAPI Input device for custom made Yes programs Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Nortel DECT Messenger overview 17 Table 2 Incoming and outgoing Modules cont d Digital and analogue inputs and Yes Yes digital outputs contacts and analogue switches switches levels and digital levels contacts eSMTP server Receiving e mail messages Yes Jo eSMTP client Sending e mail messages Yes eDMSAPI Sending and receiving Yes Yes E2 DECT messages using receiving sending the CSTA interface E2 DECT E2 DECT messages messages eASYNC Asynchronous modem interface to cell phone SMS provider or to wide area paging system eLOCATION Location detection after a call is In addition made from a DECT handset to the eCST A module Security modules The security modules are used in addition to an operating system to provide extra security Security provided is based on the module type The following gives a brief overview of the available security modules e eBACKUP The eBACKUP module creates a backup of the configuration database at regular intervals e eGUARDIAN The eGUARDIAN module is used in conjunction with an input module that receives data at regular intervals The eGUARDIAN module checks the data input at regular intervals If the input is not received within a specified time period th
158. odule starts it contacts the eKERNEL and exchanges data During this data exchange the module indicates the IP address PC on which the module is found The illustrations show an example with a site and two areas defined These concepts are defined as follows e Site The site is the place where the eKERNEL resides A site has a fixed relationship with only one eKERNEL If you have more than one site you have more than one eKERNEL Also you can have only one eKERNEL for each PC This results in a fixed relationship among site eKernel and IP address PC Although you can have more than one site in a network with PCs only one site can be active at a time With only one site active at a time you can set up a second eKERNEL that is a second site offline After the configuration is set you can shut down the first site and start the second one Table 8 Example of the site definition table page 71 shows an example of the site definition table on the DECT Messenger PC which shows the link between a site and the IP address of the computer where the eKERNEL for that site resides e Area An area is a subdivision in a site An area refers to a connection from an eDMSAPI module to a PBX For each PBX you must create an area The eDMSAPI modules can exist on the PC where the eKERNEL is running and also on another PC Referring to Figure 12 Example of logical representation of module links page 70 and Figure 13 Example of
159. onsider these fields as a group to avoid mistakes DEVICE Area Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 164 DECT Messenger Customer Engineer Manual Area of the output device to which the alarm was sent e DEVICE Outpgm Output Program of the output device to which the alarm was sent e DEVICE Outpgm Facility Output Program facility of the device to which the alarm was sent Note that the Facility specifies the device type characteristics DEVICE Member status This field indicates the status of the member based on its presence This status comes from the comparison between the actual time date and the presence definition on the device as group member The presence definition is defined through eCONFIG or eWEB after a device is assigned to a Group or after you change the settings of a device in a group e MESSAGE This is the actual message that is send to the output device Here you see the same message as in the Message field in the INrqs csv file e ALARM id This shows the ALARM id that is used for the outgoing message to the device According to the structure of DECT Messenger an Alarm id number or Alarm Description is provided by the Input program for a certain incoming alarm The Alarm ID and the Description has a fixed relation In the database settings are related to this Alarm id that specifies how the incoming alarm m
160. opyright 2003 2008 Nortel Networks Installing and getting started 89 The DECT Messenger eKERNEL and the eWEB modules have access to the database through ODBC You must set up the ODBC link in the ODBC which is described in Installing ODBC SQL Server This is the most extended type of database SQL Server provides a user interface to perform Database maintenance You must install the DECT Messenger database in MS SQL Server manually MS SQL Server is a licensed product For more information about the license structure consult the Microsoft WEB Site The MS SQL Server also requires MS Windows 2000 2003 Server The DECT Messenger eKERNEL and the eWEB modules have access to the database through ODBC You must set up the ODBC link in the ODBC which is described in Installing ODBC How to set up the Databases Setting up the databases is described in Installing and getting started page 89 However you must decide which type of database to use MS Access or MSDE Note If you decide to change database type after the installation is completed in most cases you can easily switch between the two However you cannot change database type from MS Access MSDE to SQL Server if you are running Windows 2000 2003 XP Professional because for SQL Server you must have Windows 2000 2003 Server Installing and getting started After installation you must make some changes to have a functioning system To install the software foll
161. opyright 2003 2008 Nortel Networks eDMSAPI Inbound 107 e Alarm Description The Alarm Description refers to the eKERNEL_Alarm table which contains all the properties that are associated with that specific alarm such as Priority ringing time of an extension the repeat interval time and so on e Message This is the actual message that is transferred to the device e Remove After SENT RESET CALCULATE This is described in SET RESET structure page 112 Alarm handling is shown in Figure 23 Alarm handling page 107 which illustrates an input program that provides the input parameters Figure 23 Alarm handling IO Module eKernel Group Table Group members Group Group X eg Alarm Description Alarm definitions Properties Sev Reset for alarm Remove After Message Note These input parameters can come from external sources for example eCAP or eAPI or partly from configuration tables Detailed explanation of the five parameters e Group The input program provides a Group name to which the alarm must be sent This Group name must be defined in the eKERNEL_GROUP table From this eKERNEL_GROUP table a reference is made to the eKERNEL_MEMBER table Here the members in the group are defined These members are already the actual devices to which the alarm must be sent Therefore the Group name defines to which devices the alarm is sent the Group name is needed to connect the input program with
162. ow the actions in the procedures in the following sections Switch the Default WEB access in IIS off to avoid conflicts with the Apache WEB server in DECT Messenger Stopping IIS WEB Services Note This section is only applicable if Internet Information Services IIS is installed in your Windows 2000 configuration and the Apache Server is installed for DECT Messenger WEB access Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 90 DECT Messenger Customer Engineer Manual If the Microsoft Internet Information Services IIS is installed in Windows you must stop the IIS WEB Services otherwise IIS conflicts with the Apache Server Stopping the WEB services of IIS is described in Procedure 13 Stopping WEB Services IIS for DECT Messenger page 90 Procedure 13 Stopping WEB Services IIS for DECT Messenger Step Action 1 Open the Internet Information Services IIS window Open IIS by clicking Start on the Windows task bar and choosing Settings Control Panel gt Administrative Tools gt Internet Services Manager ioj xj Action vew e Om E 2R 1181 wu Tree EI Defaut FTP Site Running All Unassigned 21 A Default Web Site Running All Unassigned 80 lt S Default SMTP Virtual Running AllUnassigned 25 Internet Information Services Default FTP Site Default Web Site lt amp Default SMTP Virtual S
163. p in the Messenger Net nm Figure 21 Incoming alarm IA in eDMSAPI page 104 illustrates the handling of an incoming message IA in the eDMSAPI module as follows e DECT extension 2000 sends a message to extension 1200 DECT extension 2000 must be IO Registered in the Device settings for Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eDMSAPI Inbound 105 extension 2000 Therefore all LRMS E2 messages that extension 2000 sends are sent to DECT Messenger e DECT Messenger checks the intended destination of the message If that destination is in the Inbound configuration in the eDMSAPI module the message is regarded as a valid call e Based on the combination of the Originator 2000 in this example and the intended destination 2500 in this example the message is transferred to a Group in DECT Messenger with an appropriate Alarm Identifier The Group contains Group members Devices to which the message is to be sent e If the Group member is extension 2500 DECT then the message arrives in the display of extension 2500 Incoming Alarm IA from IP DECT Incoming Alarm is an LRMS E2 message that is sent from an LRMS DECT extension to another extension number DNR In an IP DECT configuration no direct messaging between handsets is possible Instead the message is available at a TCP IP port on the IP DECT system The
164. page 115 e SET RESET An alarm can also be generated based on a set command This command must always be followed by a reset from the same input module after the alarm condition is no longer active Figure 30 SET RESET Alarm Structure page 114 illustrates the SET REST alarm structure Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 114 DECT Messenger Customer Engineer Manual Figure 30 SET RESET Alarm Structure eKernel XXXX Message Input Module eCAP eAPI elO Acknowledge Set During this period Reset an acknowledge from the device is ignored The input modules eCAP eAPI and elO can generate a set reset command elO set reset is explained in more detail later on in this document An acknowledgment from a device does not clear the alarm condition on that device in the database Therefore even if the call on the device is answered the alarm is not reset As long as the eKERNEL does not receive a reset from the Input Module the alarm is repeated on the device with a time interval that you must have specified in the eCONFIG Figure 31 Alarm processing During this period an acknowledge from an output device does not reset the alarm only a reset from the same input module Set Input device Reset Call Call Call Call Output device The way an alarm is processed in an LRMS E2 DECT Hand
165. parameters see Member parameters page 48 5 Confirm your choices Click OK and follow the instructions on the screen if applicable End Changing group member parameters Complete the following steps to change the parameters for a group member Procedure 7 Changing group member parameters Step Action 1 Open the Group members window Follow Steps 1 2 and 3 in Assigning a new member to a group page 43 2 Select the group member to edit Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 47 In the right panel of the window is a list of one or more group members that are assigned to the group Select the group member that you want to edit and click Edit 3 Change the parameters A window similar to the one in Step 4 of Assigning a new member to a group page 43 opens however all parameters are entered e Click the item you want to change Note You can change all parameters except the group ID and the parameters for device ID 4 Confirm your choices Click OK and follow the instructions on the screen if applicable End Removing a group member Complete the following steps to remove a member from a group Procedure 8 Removing a group member Step Action 1 Open the Group members window Follow Steps 1 2 and 3 in Assigning a new member to a group page 43 2 Select
166. ports and access types Contact Nortel for information about ports and access Anti virus and firewall software must be included in the list of applications that require periodic updates Popular maintenance tools include ScanDisk and Defrag After an unpredictable event scanning the disk can be performed automatically or manually Database applications are very sensitive to this fragmentation leading to potential performance bottlenecks or application errors so Nortel recommends scheduling regular defragmentation during off peak hours 6 Provide physical security for the system Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 64 DECT Messenger Customer Engineer Manual A power failure is one of the most common problems in a server environment and also one of the most dangerous because power failures can cause data loss after the system shuts down without closing data files and applications An Uninterruptible Power Supply UPS filters the current and in the event of a general power failure provides the system with enough power that the applications can close properly Also consider location and environment air conditioning ventilation and so on for the equipment 7 Avoid renaming computers Avoid changing the name of a computer This type of change can have far reaching implications sometimes necessitating the reinstallation of a
167. pplications DECT Messenger overview This section contains the following topics e Nortel DECT Messenger functional description page 64 e Modules overview page 66 e Linking modules page 69 Nortel DECT Messenger functional description DECT Messenger is a software platform that allows message generation message routing and message protocol conversion DECT Messenger can be used as alarm equipment because messages can be configured to indicate an alarm situation In fact in the terminology of DECT Messenger a message is also called an alarm Figure 11 Input and Output page 64 shows the various inputs and outputs of DECT Messenger Figure 11 Input and Output ESPA 4 4 4 DECT ft gt LRMS DECT Messaging RS232 V 24 Messenger ___y Message to Ergoline Telephone call non LRMS DECT handset LRMS DECT Messaging gt SMS to Cell Phone Email p gt Email Contacts ere Contacts Analogue levels H ESPA 444 WEB interface Your own Application Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks DECT Messenger overview 65 Message input The following input can generate messages in DECT Messenger e ESPA 4 4 4 pager protocol DECT Messenger can receive pager messages from ESPA 4 4 4 compatible pager equipment e RS232 V 24 serial input many protocols are supported as input for generating a predefined message or a free
168. put Digital Output and Analogue Input options are achieved using FieldPoint modules of National Instruments Figure 34 Rail with National Instruments FieldPoint IO Modules page 121 shows the National Instruments IO modules on a rail Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Connecting National Instruments modules 121 Figure 34 Rail with National Instruments FieldPoint 10 Modules The various types of IO modules that are supported for DECT Messenger can be classified as control modules or I O Modules Table 12 Overview of supported control modules page 121 and Table 13 Overview of supported IO modules page 122 give an overview of these modules Table 12 Overview of supported control modules Module Type Additional info FP 1000 Control Module with This module is as interface module between the V 24 interface to I O modules and DECT Messenger The FP 1000 DECT Messenger can control up to 9 I O modules directly Up to 24 FP 1001 modules can be connected through RS485 bus to expand the system with extra I O modules FP 1001 Expansion Control Must be connected to the RS485 interface on Module the FP 1000 One FP 1001 can control up to 9 I O modules The maximum number of FP 1001 modules one RS485 bus is 24 Power Supply 24 Volts DC Mounting rail The modules must be mounted on this rail Nortel Communication Server 1000 DE
169. quired if you use the eSMTP Server module for receiving e mail Apache WEB server under MS Windows Apache Web server is an optional component that is included on the CD ROM and can be installed during set up of DECT Messenger DMC Configuration This section describes DMC configuration requirements and options General DECT Messenger version 4 0 supports the Nortel DECT Mobility Cards DMC with the following firmware DMC 4 Firmware 45100499 dwi e DMC 8 Firmware 47000499 dwi Connection to a DMC The DECT Messenger Server can be connected to the DMC DECT system using a TCP IP connection Verify that your network allows traffic from DECT Messenger to the DMC DECT Messenger uses a CTI port to send and receive LRMS messages requiring one CTI Messaging Link for each connection to a DECT system On the DMC card the default port number to be used for LRMS Messages is 1025 To connect to the DECT system you must have the following applications running on your DECT Messaging Server e DECT Messenger eKERNEL e CSTA Service runs in the system tray e DECT Messenger eDMSAPI Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks What is required to run DECT Messenger 87 The CSTA_Service provides the CTI link to the DMC Connection to Multiple DECT Systems To connect to more than one DECT system you must have a CTI link for each DECT syst
170. r sending messages to an ESPA 4 4 4 interface pager equipment elO for enabling disabling discrete output contacts eSMTP for sending e mail to an e mail provider Note 1 The output program is associated with a Site ID which is typically 1 and an Area ID If there is more than one entry of the same output program each one can have a different area Select the correct area Note 2 Selecting the output program is only possible when you create a new device Always use the Browse button to select the output program Figure 7 Select Output Program browser window page 32 shows the browser window Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 32 Nortel DECT Messenger Administrator Guide Figure 7 Select Output Program browser window Device Select Output Program xi Normal 7 Subset Clear subset Refresh TCPCLIENT Ares id n TCPCLIENT Pam name_str TCPCLIENT Comments_str 1 eDMSAPI Device ID The device ID is the actual identifier of the device in the output equipment Device ID consists of lt board id gt and lt index gt delimited with For example 04 01 Table 3 Variable definitions lt board id gt A fixed length value in the range of 01 to 32 which indicates the DMC card ID in a PBX lt index gt A variable length value in the range of 00 to 509 which indicates the index of a
171. rocedures you must have sufficient user rights to access all the menus that are used in these procedures If you do not have sufficient rights you cannot see the menu options described or you see them but cannot make changes Creating a new device Complete the following steps to create a new device Procedure 2 Creating a new device Step Action 1 Access the eCONFIG Groups and Devices menu e Open eCONFIG Expand the Groups and Devices menu by clicking the to the left of it 2 Add a new device e Right click the All Devices parameter e Select New Device as shown in the following example Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 28 Nortel DECT Messenger Administrator Guide 8 All alarms H E Allusers GO Groups and devices El All groups Group without devices ta Group Authority te QE Ga Inbour OPen Monito _ Refresh Ph Device LAS E p Altemative devices Device format fi Devices not assigned to a group xl 4 ETENE 155 lt 1851 1851 185 2 1851 1851 1851 IBS 1 IBS 1 IBS 1 IBS 1 IBS 1 IBS 1 IBS 1 IRS 1 bb 867 12345 67890 DO_03_08 DO_03_07 DO_03_05 DO_03_06 DO_03_04 D0_03_01 DO_03_03 DO_03_02 henk room bekds ibsb hefmifoihche EUME eDMS eESPA eESPA el0 el0 el0 el0 el0 el0 el0 el0 eSMTF eSMTF eSMTF 3 Set parameters for the new device Note the fo
172. rs or fire detectors are used as input devices Voltage or current levels are used as analogue input devices An alarm is activated based on the level of the voltage current You also use the National Instruments panel to switch external hardware on or off when the output component of the elO module is being used More information on the National Instruments panel can be found on the National Instruments web site www ni com eSMTP The eSMTP module is an output module Use it to send e mail alarm messages to a specific e mail address To send e mails you must enter the IP address of an SMTP protocol e mail server on the network An e mail message is sent to one e mail address only No option exists to send the same message to multiple e mail addresses simultaneously although you can send the same message more than once to different e mail addresses The subject of the message is alarm message and the body is the alarm message An SMTP mail server is not included in the eSMTP module because eSMTP behaves as an e mail client sending e mail messages eSMTP_Server The eSMTP_Server is an input module and is not an SMTP or mail server This module must be used in conjunction with the Internet Information Server IIS The IIS is a Windows 2000 component that is automatically installed with Windows 2000 Server In Windows 2000 Professional the IIS must be separately installed Alarms are sent based Nortel Communication Server 1000 DECT Messenger
173. rver resides in the field eWEB_address str e Enter the IP address of the PC where the eKERNEL resides in the field eWEB_ekernel_ address str e Any data in additional lines is normally not relevant and can be deleted Note To delete a line select the line click Edit click Delete WARNING Do not select a line and click Delete because that deletes the entire module e Click OK to save the new settings 14 Verify the operation of DECT Messenger e Start the eKERNEL from the shortcut in the Windows Start menu e Start the CSTA Service This appears in the system tray e Start the eDMSAPI module e Open your WEB browser and enter the correct DNS name or the IP address of the PC where the Apache WEB server resides e Log in with the name that you specified in the table eWEB_USER_AUTH The web page opens e Inthe left pane go to Send DMS API Message Enter a message and select an extension from the list Note Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Using eCONFIG 99 that the information in the list comes from the table eKERNEL DEVICE e Click Enter to send the message Verify that the message arrives at the extension that you have specified if the message arrives your DMS API is working correctly Now you can set up the other modules as needed End Figure 18 eWEB Properties
174. s and add new users from this menu e Groups and devices use this menu to make changes in group and device characteristics You cannot create new groups here because a group is always uniquely linked to an input module You can however create new devices here because a device does not have a unique relationship with only one group e Holiday use this menu to specify the public holidays This information is used for the group members You enable the specified holidays in the properties for each group member Note If you are using the eCONFIG on a remote PC you cannot make changes to property settings You can change only Users Groups and Devices Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 27 Managing devices The following sections provide information that explain the following DECT Messenger tasks e creating a new device e changing the parameters of an existing device e editing device parameters The following are examples of device types in DECT Messenger e DNR in the DMC e Directory Number DN in SIP DECT e e mail address e cell phone number for SMS e relay contacts You must know the properties of each device type relative to the equipment that hosts it that is device properties in the DMC in the Mail Server and so on Note Task procedures are in explained in the following sections To carry out these p
175. s no database inconsistency Database inconsistency can occur after other users make changes in the database from another PC or at the server PC DECT Messenger concepts DECT Messenger receives alarms messages from input modules Understanding how these incoming alarms are processed is an important step towards understanding the eCONFIG menu structure Figure 4 Alarm processing structure page 20 shows the relation among the modules and how messages are processed Figure 4 Alarm processing structure Alarms originate at an input program input module An incoming alarm carries an alarm identifier and a group identifier The alarm identifier must match an identifier in the Alarm Properties functional block which specifies how the alarm is processed priority time intervals and so on The group Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Nortel DECT Messenger overview 21 identifier determines the final destination The incoming group identifier must match a group identifier in the Groups functional block which contains one or more output destinations that is the group members The group members are the devices assigned to a Group Figure 5 eCONFIG page 21 shows the main window of eCONFIG with an example of an input module the application programming interface eAPI The eAPI input module is found in eCONFIG in the Modules
176. se handling after eCONFIG is on local PC DECT Messenger PC eKERNEL eGRID eCONFIG At first time start up of eCONFIG At start up of eCONFIG Yes No Changes in Groups Users Devices At Exit via File menu in eCONFIG After you open the eCONFIG for the first time the eCONFIG makes a copy of the operational configuration database in DECT Messenger This copy is stored in the eCONFIG If you make configuration changes using the eCONFIG these changes are stored in the copy of the database in the eCONFIG To make these changes active you must close down all the DECT Messenger modules and then close the eCONFIG using the File gt Exit menu The operational database is deleted automatically and the database from the eCONFIG is saved into the DECT Messenger directory and becomes the new operational database After you restart the modules that you closed down the new configuration becomes active Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Nortel DECT Messenger overview 19 After you make changes in Users Groups or Devices the changes are saved in the eCONFIG database as well as in the operational database and so are immediately activated Note 1 If you make changes in the database copy that resides in eCONFIG ensure that no one else is making changes in the operational database If there are other pending changes an error c
177. sed the first 255 radios use the previous 2 byte definition from 00 to FF The remaining radios use a 3 byte definition for example 100 101 102 and so on For more information refer to Module eLOCATION in the Nortel publication DECT Messenger Installation and Commissioning NN43120 301 eKERNEL eKERNEL feaiures a slightly improved user interface with an overview on the main page of the configured TCP IP client module connections and a colored bullet to indicate socket state The limit of maximum connected modules is increased to 30 modules Note that the commercial limitation in ProPhix can remain a limiting factor Request support of larger configurations up to 30 modules through Unified Communication Professional Services division For more information refer to Module eKERNEL in the Nortel publication DECT Messenger Installation and Commissioning NN43120 301 eCAP The code is prepared to integrate the following manufacturers and models on project basis For more information on Manufacturer M TECH and model ESPRESSO Manufacturer GENT model 3400 and VIGELON EN54 Manufacturer TYCO and model MINERVA 80 contact Unified Communication Professional Services division You can order support for other manufactures and models through the RAP procedure For more information refer to Module eCAP in the Nortel publication DECT Messenger Installation and Commissioning NN431 20 301 eESPA To improve compatibility on ESPA 4 4 4
178. set depends on the Acknowledge Negative Acknowledge ACK NAK structure as shown in Figure 31 Alarm processing page 114 e ACK NAK A message can be sent to an LRMS E2 DECT handset as a Normal message or as an Urgent message After a message is sent as a Normal message the DMC sends an Acknowledge at the moment that the message arrives at the handset No manual confirmation is required If the message was sent as a sent message reset after Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eDMSAPI Inbound 115 sent the alarm call is cleared on this Acknowledge If a message is sent as an Urgent message the alarm call is cleared after the second Acknowledge arrives After the user presses the Delete or OK key on the handset the message call is acknowledged Figure 32 Acknowledge sequences for Normal and Urgent messages using DECT handsets eKernel 2000 Alarm message Rone Magsayo Acknowledge eKernel Urgent Messa 2000 Alarm message 9 is First Acknowledge when message arrives at handset i Acknowledge from handset i OK or Delete button Second Acknowledge For alarm handling bear in mind the following when setting up the system e An alarm is set in a data table in the eKERNEL e Although the alarm is set in a table in the eKERNEL the alarm is always set on a Device e Because an alarm
179. t 2003 2008 Nortel Networks Nortel Communication Server 1000 DECT Messenger Fundamentals Copyright 2003 2008 Nortel Networks All Rights Reserved Release Release 5 5 Publication NN43120 120 Document revision 01 06 Document release date 17 October 2008 To provide feedback or to report a problem in this document go to www nortel com documentfeedback www nortel com Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo Nortel Networks DMS and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners NORTEL
180. t Under the eDMSAPI module the instances of the input module For example eDMSAPI area One are listed Right click the instance of the eDMSAPI module For example eDMSAPI area One and click Open in the pop up menu Scroll to the bottom of the menu and expand Inbound data call handling e 3 choices are displayed Inbound Inbound Event Inbound Result Module eDMSAPI xj PBX license Messenger Guarding polling interval 60 Guarding rety interval 20 Message delay 3 Genera timeout 15 Timeout for second acknowledge 30 Datapath delay 2 eCSTA sea for QD 1 Comments Auto create group False Default output program eDMSAPI Default output program facility 4060 Input program description Default descriptic Input program comments 8 Inbound date call handing gt gt gt Module eDMSAFI Inbound gt gt gt Module eDMSAFPI Inbound Event gt gt gt Module eDMSAFPI Inbound Result Interface with eKERNEL vi 8 Configure Inbound data call handling Make the following configuration changes for Inbound e Click New e Called Device Enter the DN of the DECT handset e Called type IA Make the following configuration changes for Inbound Event Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Adding a DECT device to the Messenger system 59 Click New
181. t lt msgrpy gt lt xml gt An outgoing message reply from elO to eKERNEL as an acknowledge ACK on message request in line 3 Message identifier 00431 18 11 2002 11 53 06 I TCP lt xml gt lt msgrqs gt lt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt 0 lt sts gt lt reset_delay gt 0 lt reset_delay gt lt msgrqs gt lt xml gt An incoming message in elO from eKERNEL to reset the contact 01 in module 03 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Checking diagnostics 173 Module Window Each module runs as an application in the Windows environment and can be displayed as an open window or minimized on the Windows Task bar The module window provides online information about settings commands messages communication This information is very useful for debugging The elO module is shown for the purposes of demonstration other modules have a similar interface however the information displayed is unique in each application If the elO Module window is minimized maximize it Four tabs are visible in the window as follows e Logging Tab In the logging tab the online log information is provided Figure 54 Logging Tab zx eXernel el0 lt xml gt lt msgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 02 lt contact gt lt sts gt i a 3 lt xml gt lt msgrqs gt l
182. t 01 is activated on the Digital Output module 03 for three seconds The following is an analysis of the first line in Figure 53 IO Module log file page 171 e 18 11 2002 11 53 04 The date and time e O TCP This string indicates message direction and protocol In this case an outgoing XML string using TCP IP Outgoing means that the information goes from this module to another module generally the eKERNEL If the message is incoming into the module the following is displayed I TCP e lt xmi gt lt xml gt These tags enclose xml content lt xml gt marks the start while lt xml gt marks the end e lt msgrqs gt lt msgrqs gt This tag indicates that this is a message request If the line is lt msgrpy gt lt msgrpy gt the xml string is a reply to a previous request Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 172 DECT Messenger Customer Engineer Manual lt type gt Dl lt type gt This tag indicates the type of message which indicates that the message was generated by the Digital Input contact lt module gt 02 lt module gt This tag specifies from which module the message comes In Figure 53 IO Module log file page 171 the message comes from the second module lt contact gt 01 lt contact gt This tag indicates the contact on the IO module lt sts gt 1 lt sts gt This tag
183. t be properly processed eSMTP_Server does not put the message in the processed directory but in the directory C inetpub mailroot drop error Note You do not need to create users in the IIS IIS is used for incoming SMTP only On incoming e mail no authentication check is done A message to any user the address part preceding the in the e mail address is accepted However the domain name part after the is checked by IIS Figure 44 Example of e mail message E 44279c4001c26eff0000000c em Notepad M x Eile Edt Search Help x sender suelGroom138 edu x receiver 1010 messenger5 com Received from pc138 192 168 1 90 by pc75 with Microsoft SMTPSVC 5 0 2195 2966 Tue 8 Oct 2002 12 16 56 0700 Received from 192 168 1 103 by pc138 ArGoSoft Mail Server Plus for WinNT 2000 Version 1 8 1 8 1 6 Tue 8 Oct 2002 11 13 52 0200 Message ID lt 001501c26eab 044005c0 6701a8c0 pc1001 gt From suel lt sue1Groom138 edu gt To lt 1010 messengerS com gt Subject please call John Date Tue 8 Oct 2002 11 13 51 0200 MIME Version 1 0 Content Type multipart alternative boundary NextPart 000 0012 01C26EBB C84E2760 K Priority 3 X MSMail Priority Normal X Mailer Microsoft Outlook Express 5 50 4807 1700 The following fields in the message are processed e x sender sue1 room138 edu The part that follows after x sender is the originator of the message a confirmation message is sent to this address I
184. t type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 01 lt contact gt lt sts gt lt xml gt lt msgrqs gt lt id gt 00274 lt id gt lt site gt 1 lt site gt lt module gt 03 lt module gt lt contact gt 02 lt FP D0 401 module 03 contact 02 Active Connected to OPC Server lt xml gt lt msgrpy gt lt id gt 00274 lt id gt lt module gt 03 lt module gt lt contact gt 02 lt contact gt lt sts gt Al 2 lt xml gt lt msgrqs gt lt type gt DI lt type gt lt module gt 02 lt module gt lt contact gt 01 lt contact gt lt sts gt lt xml gt lt msgrqs gt lt module gt 03 lt module gt lt contact gt 02 lt contact gt lt sts gt 0 lt sts gt lt reset_d 2 lt xml gt lt msgrqs gt lt id gt 00276 lt id gt lt site gt 1 lt site gt lt module gt 03 lt module gt lt contact gt 01l lt FP D0 401 module 03 contact 0l Active Connected to OPC Server lt xml gt lt msgrpy gt lt id gt 00276 lt id gt lt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt Al xml gt lt msgrgqs gt lt module gt 0 module gt lt contact gt contact gt lt sts gt 0 lt sts gt lt reset did lt xml gt lt msgrqs gt lt module gt 03 lt module gt lt contact gt 01 lt contact gt lt sts gt 0 lt sts gt lt reset_dels 2i MM Dats rival 110 bytes received from eKERNEL 00107 104145 There are two logging panes the upper called Logging and the lower called Detail In the Logging pane the XML
185. tension number Predefined special numbers must be set in the eDMSAPI module with the type LA The Called device can be for example 911 or 112 e location of the handset is only retrieved after a short message is sent to the predefined extension number In all other cases no location information is retrieved Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 118 DECT Messenger Customer Engineer Manual e requires an IP connection to a DAP Controller DCC in the SIP DECT environment e location detection only works on SIP DECT extensions eLOCATION can support configurations with more than 255 radios If more than 255 radios are used the first 255 radios use a 2 byte definition from 00 to FF The remaining radios use a 3 byte definition for example 100 101 102 and so on ATTENTION IMPORTANT eLOCATION can handle location registration for one DECT cluster only eLOCATION works with SIP DECT only How it works A handset sends a short message to the predefined extension number This extension number must have the property Location Alarm in DECT Messenger Based on this property DECT Messenger activates location retrieval for the handset This means that DECT Messenger sets up a connection to a DAP Controller through IP and asks for the location of the calling line ID CLI in the call This CLI is the extension number of the DECT handset
186. th 3 Select the menu item that contains the user you want to edit Select either eCONFIG or eWEB depending on where the user resides A list of users opens in the right panel 4 Open the Properties window for the user you want to edit Double click the user for which you want to change the properties Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 52 Nortel DECT Messenger Administrator Guide Change the parameters Change the parameters by clicking the item and changing the field contents eConfig user authority z xj Secuity level 99 Description admin Language EN Email address Messenger phiips com Al object authority True Security administrator True Comments The parameters are explained in User parameters page 53 Confirm your choices Click OK and follow the instructions on the screen if applicable End Deleting a user The following procedure describes how to delete a user Procedure 11 Deleting a user Step 1 Action Open the User Properties window Follow Steps 1 2 3 and 4 of the procedure in Changing user properties page 51 Delete the user Click the Delete button Confirm your choices Click OK and follow the instructions on the screen if applicable End Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06
187. that DECT Messenger is correctly installed and already preconfigured by a technician Ensure that the Kernel software is installed and running If you are on a remote PC not the server PC ensure that the main server is booted If you are using the server PC an icon Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 23 appears in the Windows task bar to indicate that the eKERNEL is running start A IEAS SOPHO messen G eDMSAPI SOPHO Messe H eKERNEL SOPHO Messe SpeCSTA SOPHO Messeng If other modules are also running an icon is displayed for each for example the eDMSAPI 3 Start the eCONFIG Double click the eCONFIG icon on the PC desktop Messenger Nn et eCONFIG 4 Enter your login information The log in dialog box appears eConfig Nortel Networks DECT Messenger Networks wN DI X OA Messenger Log in with the username and password provided by your system manager If you are the system manager and you have not changed any usernames and passwords yet log in with the default login The default login is admin username admin password 5 Select the database The following message box opens Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 24 Nortel DECT Messenger Administrator Gui
188. the appropriate destination s eLOCATION Module in eCONFIG The eLOCATION module is configured through eCONFIG Figure 33 eLOCATION module M Module eLOCATION xj General Site 1D 1 Site description Site 1 Area lD 2 Area description SIP DECT MERA Location Agent address 192 168 32 10 Location Agent port 28008 General timeout 10 Retry count 5 Rety interval 10 Poling interval 60 gt gt gt Board definition gt gt gt RPN definition Comments Defaut eLOCATION configuration Inbound call handing gt gt gt eCSTA inbound event eDMSAFPI inbound event 4 o BEDE ound even gt gt gt eLOCATION Inbound result New Edt interface with eKERNEL 2 s f Delete Refresh OK Cancel A number of parameters for example Site Area and so on are the same for all modules and therefore are not explained here However the following parameters are new in the eLOCATION module and require some explanation e Location Agent Address This is the IP address of the DAP Controller DCC to which the IP connection is made e Location Agent Port This is the port number on the DAP Controller DCC to which the IP connection is made The port number must be 28008 for a SIP DECT system e General Timeout Protocol guarding Always is 10 seconds e Retry Count Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2
189. the group member to remove In the right panel of the window is a list of one or more group members that are assigned to the group Select the group member that you want to edit and click Edit 3 Remove the member from the group A window similar to the one in Step 4 of Assigning a new member to a group page 43 opens however all parameters are entered e Remove the member by clicking the Delete button 4 Confirm your choices Click OK and follow the instructions on the screen if applicable End Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 48 Nortel DECT Messenger Administrator Guide Member parameters Member parameters are parameters that are added to a device for a specific group These parameters are only applicable for the combination of a device and a group and can be different after the same device is assigned to another group The following parameters can be specified for a group member Group ID The Group ID field defines a unique identifier for a group The field is a unique key in the database that is created automatically after you create a new group You cannot change the Group ID at this parameter Device ID Use the Device ID parameter to assign each device as a member of a group Always use the Browse button that is active after you click this menu item The parameters display after you select ea
190. the number the more authority a user is given The value 99 is the highest level which gives full access to all menu items and allows read and edit This value can be assigned to top level administrators The value 00 is the lowest possible value Nortel recommends that you limit the number of initially assigned values to 2 or 3 levels and handle increments by 10 Good start values are 20 for low end users 40 for mid range users and 60 for administrators As you become familiar with user patterns a more granular level of security can be defined for users Note 1 The level is related to the values specified in the table of contents of the eWEB module where a read and edit threshold level is assigned to each individual menu For example a user with level 20 can execute all the functions with level 00 up to 20 Note 2 In the eCONFIG the level thresholds for the menus are fixed For all menus the read level threshold is 10 and the edit level threshold is 30 e Description Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 54 Nortel DECT Messenger Administrator Guide This is a text description of the user and is for administrative purposes only The real name of the user is often stored in this field e Language You must enter a four digit code representing the language for the eWEB module For the eCONFIG you must fill in a two character repr
191. this input Program Module Application name is not always unique e INPGM Manufacturer Description of the manufacturer of the input program It is a description only This field is not used in alarm processing at all e INPUT DEVICE Some input programs generate a specification of where the alarm came from for example the eSMTP_server module indicates the Senders E mail Address After an alarm comes in through eCSTA or eDMSAPI and the Calling Line ID is sent over the CSTA connection you see the CLI of the calling extension e MESSAGE This is the message as it is sent to the output device Note that this message can differ from the original message There are two main items that can cause a difference between the original message and this message field Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 162 DECT Messenger Customer Engineer Manual Alarm Length as specified in the Alarm ID definitions If the Alarm Length is set to 10 characters only the first 10 characters of the original message are regarded as relevant and the remaining characters are stripped off Message Format as specified in the eVBVoice Settings of the Alarm ID in eCONFIG The Message Format allows conversion of the original message e MESSAGE Original This is the original message as it came from the Input Program e ALARM id The ALARM id is the uniqu
192. to send a message from their e mail client to the DECT handset owned by Security1 The following steps are required Procedure 22 Sending an e mail message to a DECT handset Step Action 1 Assuming DECT Messenger has a domain name configured as messenger com create a group within the eSMTP_Server module called Security1 messenger com 2 Within this group add the eDMSAPI device 04 32 which is a DECT handset owned by Security1 End Configuring IIS for DECT Messenger The IIS must be configured to work with DECT Messenger Use the following procedure to configure IIS for DECT Messenger Procedure 23 Configure IIS for DECT Messenger Step Action 1 Open the Internet Services Manager IIS Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Using eSMTP Server 147 Click Start on the Windows task bar and choose Settings Control Panel gt Administrative Tools gt Internet Services Manager 2 Disable the default ftp web sites e Expand the PC name to access the FTP WEB and SMTP services under it e Right click the Default FTP Site and select Stop in the pop up menu Internet Information Services S n ven e Olam FOB B gt 1 Tree EI Defaut FTP Site Running All Unassigned 21 9 Defauk web Site Running AlUnassigned 80 W Default SMTP Virtual AllUnassigned 25 Internet
193. truments module in the DECT Messenger software The software for the National Instruments modules consist of three main parts e The elO module that is part of the DECT Messenger software e The FieldPoint Explorer software for setting up the configuration of the FieldPoint modules e OPC Object Linking and Embedding for Process Control Server Figure 37 Software Parts for the I O modules page 125 shows how these modules are related Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Connecting National Instruments modules 125 Figure 37 Software Parts for the I O modules Nortel Messenger Either elO OR FieldPoint Explorer can be active never both at the same time FieldPoint Explorer 7 V 24 to FP 1000 The OPC Server software can be controlled by only ONE application only Therefore you can have either the elO Module active OR the FieldPoint Explorer Note Do not forget to close down the FieldPoint Explorer before you start the elO module Conversely do not forget to close down the elO Module before starting up the FieldPoint Explorer Procedure 17 Using the National Instruments FieldPoint Explorer software page 125 describes the steps needed to use the FieldPoint Explorer software Procedure 17 Using the National Instruments FieldPoint Explorer software Step Action 1 Ensure that the National I
194. ts can be either an interunit IMP link MAN or a DPNSS connection WAN because there is no messaging passing through the links between the units Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks Licensing 73 Figure 14 DECT Messenger in a multiunit or multinode environment DECT Messenger Helvetica TCP IP Network TCP IP Network Figure 14 DECT Messenger in a multiunit or multinode environment page 73 shows a multiunit or multinode network DECT Messenger must be able to send messages to DECT handsets in Unit X Node X and Unit Z Node Z On the DECT Messenger computer Area 1 the eKERNEL is running with other modules and an eDMSAPI to send messages to Unit X Node X The second computer Area 2 provides messaging to Unit Z Node Z DECT Messenger contains a table that provides data about the location of the DECT handsets If there is a message for a DECT handset in Unit Z Node Z the message is transferred first to the Area 2 computer and then to Unit Z Node Z Licensing Licensing is done by means of the following mechanisms e CSTA Connection licenses in the ISPBX See CSTA connection link license page 73 e DECT Messenger License Manager See Figure 15 DECT Messenger License Manager page 75 e DECT Messenger CTI Licenses for each DECT system See SOPHO CTI module License Manager licenses page 76
195. tware September 2008 Standard 01 02 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and contains changes relating to updates to the Messenger software May 2008 Standard 01 01 This document is issued to support Nortel Communication Server 1000 Release 5 5 Some of the information in this new document was previously in DECT Fundamentals NN43120 114 Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks 12 New in thi Copyright 2003 2008 Nortel Networks 13 Nortel DECT Messenger Administrator Guide This chapter contains information on the following topics e Nortel DECT Messenger overview page 14 What is Nortel DECT Messenger page 14 Modules overview page 16 eCONFIG basic concepts page 18 DECT Messenger concepts page 20 e eCONFIG page 22 eCONFIG Section Opening the eCONFIG page 22 eCONFIG main window page 24 Managing devices page 27 Managing groups page 36 Managing group members page 43 Managing users page 49 e Adding a DECT device to the Messenger system page 55 Preface This chapter contains an overview of Nortel DECT Messenger in general and information for users of the eCONFIG module specifically It contains important information on the underlying
196. ule Note The path setting for the MSDE or SQL Server database must be assigned as System DSN in ODBC Before you continue ensure that you know the username and password for the database Normally the User ID login name for the database is sa and the password is sa The following illustration shows the eKERNEL settings for the Messenger_DATA database with User ID sa and password philips the default password is sa SielD 1 Site Description Site 1 Provider SQLOLEDB 1 Persist Security Info F alse User Administrator name John Johnson ID sa Password phiips initial Catalog Messenger_DATAData Administrator emai John room3 edu Source 127 0 0 1 eKeinel IP address 192 168 1 85 Garbadge collection 600 Connection string CFG Provider Microsoft Jet Bea Connection sting DATA Provider SQLOLE DE i Net h M PaheL0G c SOPHO Messenger Net eLO Logging M Note The Data Source 127 0 0 1 points to the local host If you do not enter this information the eKERNEL automatically assumes that the data source is local Therefore if the ODBC is on the same PC as the eKERNEL you do not need to enter the Data source at all as shown in the following line Provider SQLOLEDB 1 Persist Security Info False User ID sa Password philips lnitial Catalog Messenger_DATA 9 Set Area Double click the menu Areas Change the Area name of Area 1 If necessary remove or change Area 2 This field defines the Area numb
197. up ID has an internal that is in the database link to the group members Group name The Group name field shows the group indicator that is typically received from the external alarm system through the input program or generated by the input program itself if the external alarm system does not provide a group name In many environments alarm systems are capable of sending destination information in the alarm string For instance destination information can be referred to with terms such as Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 41 paging number group or destination In most cases the group names are determined by third party vendors and cannot be changed Note You can use the same group name for more than one input program You can use the same group name because the DECT Messenger software adds the input program ID to the group name which makes the group ID unique This group ID is created automatically after you create the group However you can change the group name later The Group ID remains the same e Description Administrators can easily recognize the group for example Intensive Care by reading the descriptive text in the Description field e Comments The Comments field contains additional information For example Warning minimum three DECT extensions required e Input program The Input progra
198. ust be processed through DECT Messenger Therefore you see this Alarm id also in this file for Outgoing message to a device This Alarm id is the same alarm ID as found in the INrqs csv for a specific incoming alarm e ALARM Description Some input programs deliver a character string which is an indication for how the alarm is processed such as priority and so on instead of an Alarm id If the input program delivers such a string for example eWEB eCAP eAPI and so on it is always fixed to an Alarm id This Alarm id describes how the alarm must be processed e ALARM Prty This indicates the priority for this alarm A low value means high priority It comes from the definitions in the Alarm id e DIVERTED This field indicates that a diversion is active on the output device This diversion can be a Follow me e DIVERTED DEVICE Id Diversion destination device Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eLOG 165 e DIVERTED DEVICE Area Area of the diversion destination device e DIVERTED DEVICE Outpgm Output Program that is used for the diversion destination device e DIVERTED DEVICE Outpgm Facility Output Program Facility that is used for the diversion destination device OUTrpy csv file This file contains information about the response s reply that came from devices on an outgoing alarm message The following columns are av
199. y a group name but also an alarm Ensure that the alarm from the input module corresponds to an alarm in the alarms list Ask a system specialist if you are uncertain about this The parameters are described in more detail in Group parameters page 40 4 Confirm your choices Click OK and follow the instructions on the screen if applicable End Changing group parameters Complete the following steps to change group parameters Procedure 5 Changing group parameters Step Action 1 Open eCONFIG 2 Select the input module for which you want to change the group parameters Select the input module for which you want to change group parameters from the Modules menu Note A group is always associated with an input module However to change group parameters you can also select a group from the Groups and Devices menu 3 Open the group Nortel Communication Server 1000 DECT Messenger Fundamentals NN43120 120 01 06 17 October 2008 Copyright 2003 2008 Nortel Networks eCONFIG 39 e Expand the input module for which you want to create a new group The instances eAPI area IBS 1 in this example of the input module are displayed e Expand the instance The submenu items Alarm and Group are displayed e Expand the Group item to view all the groups for this instance of the input module e Right click the Group parameter A pop up menu opens Note This illustration shows the eAPI input module eCONF

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