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Insignia NS-C5112 Car Stereo System User Manual

1. Page 40 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL New PC Motherboard The 80486 PC Motherboard described in the Issue 4 manual has been superceded by a newer 80486 model The part number for the new model motherboard is 550 5189 See the drawings below and on ae for diagrams of the new motherboard and its changes to the layout on the back of the PC The new model has the floppy and hard disk controllers built into the motherboard and therefore does not re quire a separate Disk Controller Card Also the COM2 serial port on the back of the PC now has a DB9 con nector rather than a DB25 connector To use the DB25 OCTOBER 1997 modular adapter from the optional SMDR retrieval cable kit first attach a straight through DB9 to DB25 converter Config sys File Change The new version AXXESSORY Talk applications soft ware modifies the PC s config sys file to use memory address D0000 rather than E0000 This change was necessary to support the new PC Motherboard model described in the previous section Note that this new address also works with all previous AXXESSORY Talk PC Motherboards FIGURE 6 SAMPLE BACK OF ASSEMBLED AXXESSORY TALK PC POWER CABLE CONNECTOR IYN 2 NO 0 50 gt m KEYBOARD WOD D ZEZ SH OL CONNECTOR SAMPLE CARD SLOT ARRANGEMENT Quvo HOLINOIN OdA LSH OdA AYE Quvo IVNOILdO AHOd WOd fido OL AUDIO
2. 198 first bul let The second sentence should say This applies to calls transferred by Automated Attendant and Call Routing Announcement applications including trans fers to the operator s mailbox or extension ID Page 6 196 paragraph 23 22 second column Noti fication Category and Call For Each New Message bullets and page 6 201 paragraphs 23 33 and 23 34 To clarify how this feature works the information should read as follows Notification Category Message notification can be set to place the notification call for all messages or only when priority messages are re ceived This defaults to all messages Call For Each New Message This determines whether the AXXESSORY Talk should attempt message notification every time a message is re ceived that meets the notification category set above or only when a message is received and no other messages are waiting to be picked up Page paragraph 23 64 and page 6 208 para graph 24 5 The second sentence should say This applies to transfers from Call Routing Announcement applications that use the Transfer To Extension action as described on page 6 169 Page 6 224 paragraph 26 2 The available baud rates are 300 1200 2400 4800 9600 and 19200 Page 6 225 paragraph 27 2 The last sentence should read If Extension is selected any station applica tion or hunt group extension number can be selected Page 16 226 paragraph 27 8 The third sentence
3. 517 To select unannounced transfers press 1 518 For screened transfers press 2 519 For announce only press 3 520 Who should I say is calling 521 To replay the announcement press 1 522 To send this call to voice mail press 2 523 To forward this call to another extension press 3 524 To accept this call press POUND 525 To refuse this call press STAR 526 You have a call from 535 Please enter the extension number 536 Time updated 537 Date updated 538 For system prompt replacement or reinstate ment press 6 539 Please enter the number of the system prompt 540 The system prompt has been replaced by the following custom prompt 541 The original system prompt is 542 To replace this system prompt with a cus tom prompt press 3 543 is not a valid system prompt number 544 To delete the custom prompt and reinstate the system prompt press 9 545 To replace this custom prompt with a new custom prompt press 3 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Digital Keyset Enhancements The Executive Standard and Basic Digital Keysets have the following enhancements The Executive Standard and Basic Digital Key sets are now available with red green LEDs These new keysets have a slightly different faceplate lay out than the previous versions The new layouts and key values are shown on LI In the 4 0 software version the FWD SPKR MUTE an
4. Specifications The Windows NT based AXXESSORY Talk PC is equipped with the following items e Microsoft Windows NT Workstation version 4 0 operating system software equipped with Service Pack 3 e Pentium 133MHz or higher microprocessor e 32MB or more RAM e 2GB or larger hard disk drive e 3 5 inch 1 44MB floppy disk drive double sided high density e CD ROM Network Interface Card e Standard VGA monitor keyboard and mouse The Network Interface Card NIC is a specially de signed network communications processor card that can transfer data packets between the AXXESSORY Talk PC and a Local Area Network LAN The RJ45 connector on the Network Interface Card connects to the LAN via a customer provided standard network interface cable Hardware Installation The chassis and motherboard used in the NT based PC are slightly different than the chassis and motherboard used in the OS 2 based PC See Figures 3 and 4 on pages 21 and 22 for sample diagrams For all other hardware installation information refer to the Issue 4 manual Windows NT Installation The NT based AXXESSORY Talk PC is shipped with Windows NT Workstation version 4 0 with Service Pack 3 already installed and properly set up If neces sary Windows NT can be re installed using the instruc tions outlined in Microsoft s installation manual while observing the items listed below e Use FAT file allocation rather than NTFS Page 16 of
5. down menu 7 Check the box in the lower left corner to Show Advanced User Rights 8 Select Log on as a batch job from the Right drop down list then select the Add command button 9 Choose the account from the Names list and select the Add command button Then select OK 10 Select OK to exit the User Rights window 11 Exit the User Manager program There are two ways you can start the Avdap service manually e Open Services inside the Control Panel Select the service and select the Start button e Open a command shell then type net start avdap There are three ways you can shut down the Avdap ser vice manually From the avdapmon window see next section type tilde e Open Services inside the Control Panel Select the service and select the Stop button e Open a command shell then type net stop avdap AvdapMon Utility Because the AXXESSORY Talk software is running as a service it does not have a con sole for displaying output Inter Tel provides a stand alone program called AvdapMon that can be used for viewing the AXXESSORY Talk software messages The setup program automatically creates a shortcut to Avdapmon in the AXXESSORY Talk programming group in the Programs folder Avdapmon uses a TCP IP socket to connect to the AXXESSORY Talk software It can be run from the AXXESSORY Talk PC itself or any other PC running Windows NT or Wi
6. grammed for VisualMail against the user limit of the software key periodically It then sends a message showing the number of users to Avdapmon which can be viewed using the Avdapmon utility Exceeding the user limit of the software key will disable VisualMail for all mailboxes If this happens there will be a warn ing message in Avdapmon and an alarm at the System Administrator s station You must install a higher limit software key or disable VisualMail or Fax E mail Ad dresses at some mailboxes to be back within the user limit When you are within the limit VisualMail will restart automatically WAV File Storage Requirements WAV files require more storage space than Rhetorex voice files For example 1MB voice mail message will require 2 67MB as a WAV file Here are some sample file sizes for comparison DURATION OF VOICE MAIL FILE WAV FILE SIZE MSG IN SIZE IN BYTES IN BYTES SECONDS 730 89 89640 239148 148 e 2 3 90 269 568 718 892 361 536 964 140 1 801 056 4 802 4 802 860 Because the WAV files are stored on the customer s E mail server the customer s network administrator is OCTOBER 1997 responsible for allotting sufficient space for the mes sages E mail Message Format The E mail message sent by the voice mail will have the following components e To The TO line will contain the recipient s E mail address e From The FROM line will contain the E mail ad dress
7. An ACD hunt group can now be programmed to circulate calls to agents in two ways e Agent IDs If the hunt group is programmed to use ACD Agent IDs each agent is assigned an Agent ID number to enter during the login procedure de scribed below The hunt group calls are routed to logged in agents according to their Agent ID num ber instead of their station extension Because the Agent ID is not associated with any station exten sion the agent can use any station in the system to log in and does not have to use the same station every time Members If the hunt group is nof programmed to use Agent IDs it will have a list of stations and will send calls to the stations where agents are logged in There can be up to 1000 Agent IDs in the system ACD Agent IDs can be included in Extension Lists This allows several ACD Agents to receive a call at once The ACD Hunt Groups premium feature must be en abled for this feature to be used When a call camps on to an ACD hunt group that uses Agent IDs only the agents currently logged in to the hunt group will receive camp on indications ACD hunt group supervisors will receive visual camp on displays if they are programmed as members of the hunt group and have the ACD Agent Logout feature en abled ACD Agent Login Changes With the addition of the ACD Agent ID feature the log in and log out procedures changed They are described on page in the manual The log out procedure
8. Run Ground wire in shortest path Avoid sharp bends in wire Always run toward earth Avoid using wire nuts twisting reduces ground path Page 73 of 73
9. The customers should be aware of this so that they do not mistake the reset for a system failure Page 64 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Database Programming 1 Programming Exit Preferences Windows Help T1 Cards Slot 15 T1 PRI Card Framing D4 Superframe 4 amp Extended Superframe ESF Code Suppression gt AMI ams d BaZS Mone Central Office Switch Type DMS 100 250 C CO Provides Progress Tones NEW OPTION gt Reference Clocks Next gt Line Build Out Auto 0 dB DSX 1 gt 75 dB gt 15 dB gt 22 5 dB Timers Error Diagnostics Error Thresholds 10 47 02 Local CO Provides Progress Tones T1 Programming Flag As shown above the CO Provides Progress Tones flag was added to the Trunk Programming T1 Pro gramming screen This flag is used for TIC and T1 PRI boards only This flag was added because when the AXXESS Sys tem provides local ringback some central offices take too long to send the AXXESS System the connect mes sage when a call is received This is particularly true in the UK When the CO connects a call too slowly the AXXESS user can answer before the caller is on the line causing the caller to miss the greeting such as Welcome to Inter Tel How may I help you If this flag is enabled the AXXESS System does not provide local r
10. This is not supported in AX XESS version 4 X software Wide Area Automatic Call Distribution ACD Like the AXXESS ACD feature this service can dis tribute calls to provide faster service However Wide Area ACD allows the calls to be sent to other PBXs in the network This is not supported in AXXESS version 4 X software Page 52 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Customized AXXESSORY Talk Prompts of the pre recorded prompts in AXXESSORY Talk can now be customized using the Voice Mail System Administrator s mailbox If the Multilingual feature is enabled and the Japanese prompts have been loaded the System Administrator can change either the English prompts or the Japanese prompts When the System Administrator s keyset is in English mode the English prompts will be changed when the following procedure is performed If the Sys tem Administrator s keyset is in Japanese mode the Japanese prompts will be changed Re Recording System Prompts TO RECORD CUSTOM SYSTEM PROMPTS OR RESTORE SYSTEM PROMPTS 1 Dial the Voice Mail application access number You hear the main menu 2 During or after the greeting press to identify yourself as a subscriber 3 Enter the System Administrator mailbox num ber and password 4 Press 9 to access the System Administrator s Menu 5 When you hear the System Administrator Menu press 6 to select the System Prompt Re placement option 6
11. call traffic and configure the amount of B channels needed to support a particular Call By Call feature or service In the service order the installer must request the Call By Call service for the PRI span or a subset of channels Programming The installer selects the Call By Call feature during trunk group programming as shown on e pass by selecting the desired feature from the PRI Call By Call drop down box After the trunk group has been created and assigned to a Call By Call feature the appropriate ISDN B channels are programmed into the trunk group Operation The station user dials ARS or a PRI trunk group exten sion The AXXESS system selects the trunk group s programmed Call By Call feature The AXXESS sys tem automatically inserts the Call By Call feature into the ISDN call control message and transmits the mes sage to the public network The Public Network accepts or rejects the requested Call By Call feature in the ISDN message Page 14 of 73 OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Trunk Group Ext 9201 Description on m a gt 3 Lr Trunk Group 001 Linear Username Day Ring In Single Aing In ac 3 a amp E E n 5 3 m a D E Hingback Le NEW DROP DOWN BOX gt Call By Call Program Hight Ring In Multiple Ring In Answer Access Call by Call Inact
12. correspond to the customer s underlying E mail sys tem For example if the customer s E mail system is Lotus Notes this field should be programmed to VIM This field can be programmed to NONE MAPI VIM or SMTP POP3 If it is programmed to NONE the AX XESSORY Talk VisualMail feature is disabled for the entire voice mail system The default value for this field is NONE E MAIL SETTINGS After you have selected the E mail System the E mail Settings command button is available When you select it the window shown on the ESSET e The fields that need to be pro grammed depend on the E mail System selected e Ifthe E mail System field is programmed to MAPI or VIM only the E mail Username and E mail Password fields need to be programmed e If the E mail System is programmed to SMTP POP3 the E mail SMTP Server and E mail Ad dress fields must also be programmed in addition I E NEW BUTTON gt Monitor Password Toll Restriction Network Settings NEW BUTTON to the username and password fields The E mail Real Name field is optional when using SMTP POP3 NETWORK SETTINGS For VisualMail to function the service must be able to log on to the net work as a user To program the logon information net work domain username and password select the Net work Settings command button A window appears as shown on pagel29 MONITOR PASSWORD To protect the AXXESSO RY Talk against unauthori
13. inside jack 1 2 GND 4 TXD 5 DTR 6 RXD 7 8 The CPU Card RS 232 C port does not support other RS 232 C ports MEM and CPU020 PCM do support DTR DB25 internal jumpers 4 5 and 20 6 8 AXXESS RS 232 C inside jack PC OUTPUT DB9 GND TXD DTR RXD The CPU Card RS 232 C port does not support other RS 232 C ports MEM and CPU020 PCM do support DTR 9 internal jumpers 7 8 and 4 6 1 Hardware flow control adapters The following wir ing diagrams can be used to build adapters that will with a line cord connect one of the RS 232 C ports on the CPU MEM CPU020 PCM or Options Card s to the DB9 or DB25 ports found on most PCs and output devices AXXESS RS 232 C inside jack PC OUTPUT DB25 N C N C GND TXD DTR RXD DSR CTS The CPU RS 232 C port does not support other RS 232 C ports MEM and CPU020 PCM do support DTR DB25 internal jumpers 6 8 AXXESS RS 232 C inside jack PC OUTPUT DB9 E aEEEBEKE FAK 5 Ix IZ IBIS The CPU Card RS 232 C port does not support DTR All other RS 232 C ports MEM and CPU020 PCM do support DTR DB9 internal jumpers 6 1 NOTE When building adapters from these diagrams keep in mind that the connections between the AXXESS RS 232 C port and the DB9 or DB25 port include the modular adapter and a line cord The connection m
14. should say Refer to the Save Restore information on page 16 231 for further AXXESSORY Talk informa tion Page Database Save And Restore Please note that performing a database Save or Restore operation will cause the system to slow down If at all possible these operations should not be performed during nor ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL mal business hours when the system is being used to place and receive calls Page 6 250 paragraph 28 53 Add the following note NOTE If multiple OPCs TICs TICs with PRI Daughter Cards and or DKSC 16s are installed in ex panded KSUs resource blocking can be prevented by splitting the cards between the cardfiles and or instal ling them in the same cardfile as the LGCs or LSCs In tri quad cabinet installations the master if one exists should be located in the master dual cabinet Page 6 253 paragraph 28 58 first bullet The last sentence should say Keysets will be included in Keyset Map 1 Page 6 255 paragraph 28 65 third bullet and sixth bullet The correct capacities are as follows Up to 20 DSS BLF units can be connected to Executive or Standard keysets with PCDPMs Each of those keysets can have up to four DSS BLF Units in addition to using the Off Hook Voice Announce feature that is available to all keysets with PCDPMs See pagel6 34 for keyset attached device programming information Modem Data Port Modules MDPMs can be pro gramm
15. using the code described on vage 18 of the manual did not change OCTOBER 1997 There two feature codes that can be used for logging in to the ACD hunt groups ACD Agent Login This performs only the log ging in operation e ACD Agent Login Logout This is a toggle fea ture code that logs the station in or out of all associated ACD hunt groups at once If the ACD Login Logout feature code is programmed in a user programmable key with a lamp the lamp will be lit when the agent is logged in to any ACD hunt group and unlit when the agent is logged out of all ACD hunt groups The new procedures are as follows TO LOG OUT OF ALL OF YOUR ACD HUNT GROUPS AT ONCE USING THE LOGIN LOGOUT FEATURE CODE While on or off hook single line users must lift the handset enter the ACD Agent Login Log out feature code 328 The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone Hang up if off hook TO LOG IN TO ALL OF YOUR ACD HUNT GROUPS AT ONCE US ING THE LOGIN LOGOUT FEATURE CODE 1 While on or off hook single line users must lift the handset enter the ACD Agent Login Log out feature code 328 f you were already logged in the display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirma tion tone f you were not logged in continue to the next step 2 The display shows AGENT LOGIN AGENT ID Do one of the following To log into all ACD hunt groups for which you have an A
16. 23 Programming Fax On Demand Port availability see page 33 The Windows NT version includes several new fea tures e Fax Delivery Report indicates failed deliveries see page 23 e AXXESSORY Talk VisualMail see page e Automatic Fax Detection to transfer to an exten sion number or to forward the fax to an E mail ad dress see page 31 Programming Fax On Demand Port availability see page e Voice Mail Save Restore to a Network drive see page NOTE The AXXESSORY Talk database is compat ible in both versions This means that a customer that has the OS 2 version can switch over to the Windows NT version or vice versa and simply copy the data base files from one version to the other All mailbox configurations messages timers etc will have the same programming as in the other version Windows NT PC Because the new Windows NT based PC is somewhat similar in design and function to the original OS 2 based PC only the differences are noted in this addendum For all other specification and installation information refer to the Issue 4 AXXESS Installation and Field Maintenance Manual The part numbers for the new system are as follows ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL NT 16 Port PC 550 5224 NT 24 Port PC 550 5225 NT 32 Port PC 550 5226 NOTE Installers must provide Inter Tel with proof of Windows NT certification to purchase the new voice mail PC or to receive Technical Support assistance
17. 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Install TCP IP protocol Install Service Pack 3 which can be downloaded directly from Microsoft s web site AXXESSORY Talk Software Installation If necessary use the following procedure to re install the Windows NT version of AXXESSORY Talk ap plications software NOTE The hard disk drive must be properly formatted and must have Windows NT Workstation version 4 0 with Service Pack 3 installed Also if upgrading from a previous version of Windows NT AXXESSORY Talk first stop the Avdap service in Control Panel see page for details 1 Ifnot already installed attach the VGA monitor to the 15 pin Monitor Card connector on the back of the AXXESSORY Talk PC Then plug in the monitor s AC power cord and turn on the monitor s AC power switch 2 Ifnot already installed attach the keyboard and mouse to their appropriate connectors on the back of the PC 3 Turn on the PC s AC power switch and allow the system to boot up 4 Press Ctrl Alt Del log on as the system admin istrator and the press the OK command button to continue NOTE In the default state the NT system ad ministrator does not have a password Inter Tel recommends setting up a password 5 Insert Applications Software Disk 1 of 5 in the PC s floppy disk drive NOTE Applications Software disks 1 5 must be installed For optional Japanese voice prompts Japanese Prompts disks 1 3 ma
18. Enter the desired prompt number 001 545 fol lowed by or ACCEPT If the number is val id the current system and or custom prompt is played If the number is not valid you hear an error message and must choose another prompt number 7 Do one of the following To hear the prompt again press 1 If you wish to replace the current system or cus tom prompt with a new custom prompt press and continue to the next step To delete a custom prompt and reinstate the sys tem prompt press If wish to leave the prompt unchanged return to the previous menu press 8 Record the new prompt To pause while re cording the prompt press 2 To continue press any key OCTOBER 1997 If the AXXESSORY Talk PC disk is full a prompt will notify you that it cannot accept your prompt Hang up and try again later 9 When you have completed recording your prompt you have the following options If you are satisfied with your prompt hang up If you wish to hear your prompt press 1 If you wish to add to your prompt press and continue your prompt as described in step 3 To erase and re record your prompt press 3 Default System Prompts The following is a list of all pre recorded prompt num bers and their text The Japanese prompts have the equivalent text in the same prompt numbers If you change any of the prompts you should create a chart like this one showing the new text NOTE I
19. WIRE Modular 497A Ingoming 3 Feet or more STATION Amphenol elco UNES a DTK MTIZPSCP 24 WIRE Weer 497A DTK 2POPX 25 5 50 WIRE ASIA IDTK RHTSCP 2WIRE Modular RI 497A DTK RIMSCP a WIRE Modular Rl ASTA DTK RI2SSCP 6 WIRE Wor RL rm IDTCRIASSCP Moder 497A 3 Feet OTK TIMODSCP BWIRE Modular RJ 487A IDTK tP 2WRE Paralel 497B Punch Down 4WRE Parral 4978 Punch Down Da Parallel 4978 Punch Down DTK 4P a WIRE Parrallet 4978 Punch Down pter 12 WIRE Parallel 478 Punch Down Paralel Add Suffix Punch Down TYPICAL INSTALLATION mew mec om EE Punch Down Telephone System Using 50 Position PTT Pad appropriate Amphenol Champ Centronics Connectors Punch Down volta e DTK 25P 50 WIRE Parrallel 4978 9 Aror bt level DTK MT25PSCP mi DTK MT25PSCPLV Suffix RW SGR 5 X D i 24 V Off Premises Incoming PE Telco Building 130 95 75 52 7 15 7 umser VRMS VRMS VRMS VRMS VRMS VRMS 183 1M 106 5 36 21 3 voc voc voc voc voc voc voc gt Inside Phones Typical Incoming system Speaker 48 volt 24 volt Data 7 App CO generated off off under ring Premise Premise 60KB Protection is based on two principles 1 Right product on the application 2 Proper Grounding Priorities of Grounds 1 Building Frame 2 Driven Ground Rod min 8 3 Cold water Pipe watch out for PVC plasti
20. a one way feature That is the user cannot reply to the sender of a voice mail message using E mail If a user attempts to reply the message will be sent to the Administrator s E mail Address instead of to the sender of the voice mail mes sage The user should forward the message or send a new message instead of replying E mail messages containing WAV files can be for warded to other E mail addresses or stored on the com puter s local drive just like any other E mail message Or the WAV file can be detached from the message and stored on the computer E mail System Requirements To use this new feature the customer must have an existing E mail system based on Message Application Programming Interface MAPI Vendor Independent Messaging VIM or Simple Mail Transport Protocol Post Office Protocol SMTP POP3 The following list shows the E mail systems that are supported and the protocols on which they are based e Microsoft Mail or Microsoft Exchange MAPI e cc Mail or Lotus Notes VIM Internet mail SMTP POP3 NOTE Be sure the AXXESSORY Talk PC has Win dows NT 4 0 Service Pack 3 installed The AXXESSORY Talk VisualMail feature requires that the AXXESSORY Talk PC is able to communicate with the customer s E mail system through the custom er s TCP IP network such as a LAN This requires a network interface card in the AXXESSORY Talk PC Since each customer s network can be different the customer s network a
21. call is limited by the Unsuper vised CO timer When the timer expires the call recalls ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL the primary attendant station and causes the CNF key to flash Page 4 12 paragraph 4 15 Add the following sen tence The Unsupervised CO timer is ignored and the Abandoned Call timer is determines how long the call will recall the station before it is disconnected Page 4 12 paragraph 5 4 Add this to the end of the paragraph There can be up to 5000 entries in a triple or quad cabinet system Page 4 13 paragraph 6 7 Several minor changes have been made to make the hunt group explanation clearer The new information should read as follows Hunt group stations receive the following indications when a call is ringing in e If an outside call is ringing the station designated to receive the call first shows ring flash on the associated individual trunk key if it has one or a Call key until the call is answered or the No Answer Advance timer expires and the call moves to the next station e If hunt group camp on is allowed and all stations on the hunt group list are unavailable busy in do not disturb or with hunt group remove enabled an in tercom or outside call will camp on and the stations will receive the following indications Busy stations receive hunt group camp on tones if enabled and display If there is an individual trunk key associated with the trunk it shows ring f
22. example the new shared directory is called VM_SAVE The voice mail administrator would then need to edit the file avdap opt and add the follow ing line map b WNVM PCYVM SAVE To save to a directory on a different PC the system ad ministrator needs to create the shared directory on the target PC give the AXXESSORY Talk s account read write access to the directory and specify the map b line that refers to the target PC s share CAUTION When the AXXESSORY Talk performs a save op eration it erases files and or directories from the UNC path Therefore be careful when specifying the save restore path For example do not specify C as the save restore path because the AXXES SORY Talk would delete the entire C drive Page 34 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Explanation of Extended Ring Cadences The following table explains the difference between standard and extended ring cadences for the various types of single line devices used on the AXXESS System in the United States The flag for enabling Extended Ring Ca dences is described on page 6 32 of the AXXESS manual SINGLE LINE DEVICE CADENCE TYPE DESCRIPTION SLA SLC SLC 16 or 1 OPX Standard IC Ring This is a repeating 2 second cadence that rings twice Each ring lasts 200 ms and is separated from the next ring by 400 ms of silence The remaining 1 2 seconds is silent Extended IC Ring This is a repeating 6
23. first sentence should read as follows Stations that are busy and have their calls unconditionally forwarded Page 4 14 paragraph 6 13 last bullet and page last timer The Average Connect Time Per Call timer is available only in UCD hunt groups ACD hunt groups can only use the timer if they are also flagged as UCD Page paragraph 6 31 This paragraph should read as follows UCD priority levels range from 0 low to 75 high f a station is a member of multiple hunt groups that have the same priority level calls received by those hunt groups will be queued in the order they were received by the phone system Non UCD hunt groups are treated as if they have a priority level of 0 Page 4 17 paragraph 6 33 Single line stations can be programmed as hunt group supervisors Therefore the first sentence should read In database program ming each hunt group can have one or more stations assigned as the hunt group supervisor s Page 4 17 paragraph 6 36 The first sentence should read If the supervisor attempts to monitor a station that is not on an active call that allows monitoring the sys tem sends reorder tones and the supervisor must enter the feature code again to try another number Pagel 4 17 paragraph 6 37 Add the following Multi ple supervisors can monitor the same station providing that a conference circuit is available for each supervi sor Page 4 17 paragraph 6 39 In step 2 the MUTE key does not light
24. homes and Centrex sites that do not require PRI This is not supported in AX XESS version 4 X software Calling Party Number Service This service provides the calling party s line number not billing number to the called party This is not supported in AXXESS ver sion 4 X software D Channel The data channel or D channel carries the signaling information at 64 kbps for the B channels in a Primary Rate Interface or at 16 kbps in a Basic Rate Interface D Channel Backup Because the D channel supports the other channels in the ISDN network loss of the D channel would cause loss of access to the ISDN cir cuits D channels can be backed up to provide protec tion in the event of D channel loss D channel backup is especially important in Non Facility Associated Signaling NFAS because the D channel supports all OCTOBER 1997 of the B channels in the entire network This is not sup ported in AXXESS version 4 X software Dedicated Service Dedicated service reserves a group of B channels for a specific function such as outgoing calls The AXXESS system uses trunk group program ming to determine how the channels are used There fore the system would require a separate trunk group for each function The installer can create vided dedicated service on call by call circuits through database programming such as incoming only or accessible only to a group of users or the service provider can determine the ded
25. in the 4 3 Software Release New 4 3 features and changes described in this adden dum include e Agent Set see pagel2 e Send Alert Burst To Headset Station Flag see page 2 e 16 Circuit Single Line Card SLC 16 and Lamp Options Card see pagel3 e LGC and LGC D Modification see page 6 e Call Routing to Public Network see page 7 Document Part No 550 8015 Page 1 of 73 e Station Password see 10 Remote Feature Programming see pagel12 e Group Listen Feature see pagel13 e Hookflash on Conference Calls see page e OPX Disconnect Enhancement see page 14 e Advanced CO Interface Premium Feature Re quired for PRI see page 14 e Trunk Group PRI Call By Call see 14 e OS 2 and NT Versions of AXXESSORY Talk see page e Fax Delivery Report Indicates Failed Deliveries see page 23 AXXESSORY Talk VisualMail see page 24 e Automatic Fax Detection see page 31 e Programming Fax On Demand Port availability see page 33 e Voice Mail Save Restore To A Network Drive see page e Explanation of Extended Ring Cadences see page 35 e RS 232 C Changes and Corrections see page 36 Changes and Features from Previous Software Releases Earlier 4 1 and 4 2 features and changes described in this addendum include Preventing Memory Shortages see page 37 e New CPUO020 PCM Card Configurations see page B7 New CPU MEM Card Configuration see page e Ej O
26. in the FROM field of the E mail header This field can contain up to 127 characters and it is empty by default E MAIL USERNAME This field specifies the user name for the voice mail PC s E mail account Before the voice mail PC can send or receive E mail messages it must log on to the underlying E mail system There fore the voice mail PC must have an account on the customer s E mail system and this field specifies the username for that account This field can contain up to 127 characters and it is empty by default E MAIL SMTP SERVER This field specifies the AXXESSORY Talk s SMTP mail server It is only pro grammable if the E mail System field is programmed to SMTP POP3 The SMTP mail server is the server that the voice mail PC connects to in order to send E mail messages over the Internet This field can con tain up to 127 characters and it is empty by default E MAIL POP SERVER This field specifies the POP mail server that will be used to receive E mail mes sages It is only programmable if the E mail System field is programmed to SMTP POP3 The POP mail server is the server the voice mail PC connects to in order to send E mail messages through the Internet This field can contain up to 127 characters and it is empty by default ADMINISTRATOR E MAIL ADDRESS This field specifies the E mail address of the System Administra tor Whenever an E mail message is undeliverable due to invalid or wrong E mail address etc i
27. old password then the new password and will be asked to verify the new pass word If it is programmed through Remote Program ming the user will already have entered a correct pass word so the user is only prompted for the new password and will be asked to verify the password Should the verified password and new password not match the old password will be retained and the pro gramming session canceled TO CHANGE THE STATION PASSWORD FROM YOUR STATION 4 Enter the Program Station Password feature code 392 You hear a confirmation tone If you have a display it Shows ENTER PASSWORD 5 Enter your current password followed by At default it is your extension number If you have a display it shows NEW PASSWORD NOTE f you enter an incorrect password the display will show INVALID PASSWORD and your station will return to the idle state 6 Enterthe new password followed by You hear a confirmation tone 7 Enter the new password again for verification followed by You hear a confirmation tone If you have a display it shows PASSWORD SAVED Your station returns to the idle state ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL TO CHANGE THE STATION PASSWORD USING REMOTE PRO GRAMMING 1 Jf calling from an outside telephone access the system through a DISA line Enter the DISA se curity code if applicable You hear a confirma tion tone If programming from another station lift the handset or press
28. the SPKR key 2 Enter the Remote Programming feature code 359 You hear a confirmation tone If you have a display it shows ENTER EXTENSION Executive Keyset users can press the IC DIR key to use the intercom directory to look up a number 3 Enter the extension to be programmed You hear a confirmation tone If you have a display it shows ENTER PASSWORD f you entered an invalid extension number you will hear reor der tones and can try again 4 Enter the extension s password followed by You hear a confirmation tone NOTE f you enter an incorrect password the display will show INVALID PASSWORD Out side callers will be returned to dial tone and sta tions will return to the idle state 5 Enter the Program Station Password feature code 392 You hear a confirmation tone If you have a display it shows NEW PASSWORD 6 Enter the new password followed by You hear a confirmation tone 7 Enter the new password again for verification followed by You hear a confirmation tone If you have a display it shows PASSWORD SAVED Outside callers will hear dial tone and stations return to the idle state The Program Station Password feature code 392 15 now included in the Extensions Usernames and Fea ture Codes programming screen There is also a Station Password command button in Individual Station Information Miscellaneous Station Information screen that allows the programmer to change the p
29. the station s calls either from another station or through DISA The Remote Programming feature code 359 is now included in the Extensions Usernames and Feature Codes programming screen Do Not Disturb Programming TO PLACE A STATION IN DO NOT DISTURB MODE USING THE REMOTE PROGRAMMING FEATURE NOTE After each entry non display keyset users will hear a confirmation tone Outside callers using a DISA line will hear confirmation tone followed by DISA dial tone Display keyset users will not hear confirmation tones but will see a prompt asking for the next entry 1 Jf calling from an outside telephone access the system through a DISA line Enter the DISA se curity code if applicable You hear a confirma tion tone followed by DISA dial tone If programming from another station lift the handset or press the SPKR key 2 Enter the Remote Programming feature code 359 If you have a display it shows ENTER EXTENSION Executive Keyset users can press the IC DIR key to use the intercom direc tory to look up a number 3 Enter the extension to be placed in DND If you have a display it shows ENTER PASSWORD If you entered an invalid extension number you will hear reorder tones and can try again 4 Enter the extension s password followed by If you have a display it shows ENTER FEA TURE CODE NOTE f you enter an incorrect password the display will show INVALID PASSWORD and the call is disconnected Stat
30. this is the first time you are enter ing your mailbox you must record your name for the company directory Since you are entering your mailbox for the first time you should be aware of a few standard features To cancel an option you have accessed and return to the previous menu press STAR To accept your record ing or dialing sequence or to advance to your next message press POUND For help you may press 0 at any time you are at a menu and voice mail will replay the current menu and or give you additional informa tion Certain voice mail features such as remote messaging are available from your mailbox only if authorized by your system administrator Your mailbox is now fully set up ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL PROMPT 041 Your password may be up to 12 digits 042 Enter your new password then press POUND If you don t want a password press POUND now 043 You new password is 044 The number entered is too long 045 To accept this entry press POUND 046 To erase and re enter press 3 049 Your mailbox is full and cannot receive any new messages Please delete old messages 052 Your mailbox is almost full Please delete any messages you no longer need so new messages may arrive 053 You have 054 You have one new message 056 of which is priority 057 You have new messages 058 You have one saved message 059 s
31. you want a user account for the in staller to log into Windows NT select Yes If not select No and skip to step 15 The User Account Information window appears Enter the desired logon name Enter and then verify the password This is a case sensitive password that can contain up to 25 characters any character Select the Next command button to continue When the Ready To Install window appears select the Next command button Follow the installation instructions displayed on the monitor to install disks 2 5 After most of the files from the fifth disk are installed a Rhetorex Configuration Wizard window appears Select the Next command but ton to continue A Board Information window appears Select the Add command button Select VP RDSP Vantage as the Board Type Select the appropriate model from the list The model depends on number of ports For exam ple use RDSP 4000 for four ports RDSP 8000 for eight ports RDSP 24000 for 24 ports etc Set the Address to 300 default for the first board in the PC Use 308 for the second board and 310 for the third board NOTE If any VPCs are later added or removed from the system the Rhetorex Configuration OCTOBER 1997 22 23 24 25 26 27 28 29 30 31 Wizard window can be accessed by running the Rhetorex Configuration Utility that is located in the AXXESSORY Talk folder inside the Pro grams group Select
32. 1 Fax Delivery Email Address sa VisualM ail Email Address for Voice Messages 32 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Programming Fax On Demand Port Availability NOTE This option is available in both NT and OS 2 versions of AXXESSORY Talk In order to help make sure the AXXESSORY Talk has one or more fax ports available for processing incom ing faxes there is a new database field in the Fax On Demand programming screen shown below The field is called Maximum Fax On Demand Ports and it sets the maximum number of fax ports the system can use for performing Fax On Demand either delivering out going faxes or importing fax documents from the sys tem administrator mailbox By placing a limit on the number of Fax On Demand ports the programmer can reserve fax ports for receiving incoming faxes through mailboxes and Call Routing Announcement applica OCTOBER 1997 tions For example if the system has eight fax ports and the Maximum Fax On Demand Ports field is set to six there will be two ports available for faxes received through mailboxes and Call Routing NOTE If the Maximum Fax On Demand Ports field is programmed to a number that exceeds the actual fax ports available the software will automatically adjust the limit Also to help support this new feature and Fax On De mand the AXXESSORY Talk will now support up to eight fax ports The maximum number of fa
33. 2 12 paragraph 3 52 first bullet The relay jack information for the CPU MEM Card should read The output is two normally open deactivated single pole double throw SPDT relays that are held closed activated at the same time during system operation OCTOBER 1997 Page 2 14 first bullet Add the following fiber optic cable specifications eee core in microns Page 2 14 second column second bullet The relay jack information for the CPU020 PCM Card should read The output is one normally open deactivated double pole double throw DPDT relay actually wired as SPDT that is held closed activated during system operation Pages and The original model PCDPM part no 550 3014 has been replaced with a new model part no 550 3018 that does not require an external AC transformer Refer to the revised installa tion instructions included with the new unit 2 24 The MDPM part 550 3015 now includes an AC transformer it no lon ger needs to be ordered separately Page 2 33 paragraph 5 2 second bullet The second sentence in the note following the bullet should be changed to read Also for systems with 6 or more ports the PC Motherboard should be equipped with 16MB RAM Page 2 38 paragraph 6 20 Add the following note to the drawing NOTE On the CPU020 PCM Card RIC is wired in parallel to R2C RINC is wired in parallel to R2NC and RINO is wired in parallel to R2NO Pages 3 39 a
34. 364 Selections Canceled 365 The number that will appear on your fax cover sheet is 366 You have chosen not to have your extension appear on your cover sheet 367 If you would like to have your fax automat ically delivered to you later press pound 368 To re enter the number press 3 369 If you wish to have your extension appear on your cover sheet enter the extension fol lowed by the POUND key 370 If you are calling from your fax machine press 1 371 Press the start button on your fax machine now 373 Please try again later 376 I am unable to communicate with your fax machine Please make sure it is operating properly and try again 377 Please enter the 10 digit area code and tele phone number of your fax machine 378 The number you enter may be up to twenty digits in length 379 Your fax is scheduled to be delivered at 380 Please enter a document number De NET ments press star 382 Document number TTA 386 Document received 387 Press POUND to continue 388 To import a fax document press 4 OCTOBER 1997 PROMPT 389 If this is an international call enter 011 fol lowed by your country code and your fax number Then press POUND 390 I m sorry I m not allowed to dial that num ber 391 To receive your documents please hang up and call from your fax machine 392 The system does not have enough disk sp
35. 452159 Busy 15056327936 Successful 15056327936 No Answer 14153452159 Successful 15056327936 Busy 19089963039 No Answer 14153452159 No Answer 14153452159 Successful 19089963039 No Answer 14153452159 Page 23 of 73 OCTOBER 1997 AXXESSORY Talk VisualMail This is available in the AXXESSORY Talk NT version only AXXESSORY Talk VisualMail is a feature that provides the first step to linking Inter Tel s NT version of AXXESSORY Talk voice mail with E mail AX XESSORY Talk VisualMail provides users the ability to receive a voice mail message as an E mail message with a voice attachment The voice attachment will be in the form of a wave wav file that can be played on any computer equipped with a sound card speakers and multimedia software such as Sound Recorder When a mailbox receives a voice mail message or uses the voice mail Record A Call feature one of three things can occur depending on how the mailbox s VisualMail field is programmed e If the field is programmed to DISABLED the voice mail or Record A Call message is delivered to the mailbox just as normal and no E mail is sent e If the field is programmed to FORWARD ONLY the AXXESSORY Talk will convert the voice mail or Record A Call message to an 8 bit WAV file build an E mail message attach the WAV file and send the E mail message to the address specified in the mailbox s E mail Address field Once the E mail message is sent t
36. ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Call Routing to Public Network This feature changes the AXXESS system in the fol lowing ways e Call Routing Tables can be programmed to route outside calls to outgoing trunks using Automatic Route Selection ARS or a trunk group However Primary Rate trunks can be used only through ARS individual B channel trunks or trunk groups containing B channel trunks will not function properly with this feature e The system provides a means for the trunk to trunk call to be supervised including normal trunk dis connect supervision and timer disconnect supervi sion e Toll restriction will be enforced on call attempts made from one trunk to another trunk or trunk group but not on trunk to ARS calls Access To Outgoing Trunks Call Routing Tables now allow patterns that route calls to destinations of individual trunks trunk groups and ARS anywhere single ring in destinations are pro grammed If the caller is routed to a trunk or trunk group that is busy the system will camp on to the trunk The caller will hear busy tones followed by music When a trunk becomes available the caller hears dial tone and can complete the call OCTOBER 1997 Toll Restriction To provide security on outgoing calls made through di rect trunk to trunk interfaces the toll restriction of the selected outgoing trunk will be checked However if ARS is used toll restriction is not checked The toll res
37. ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE INTER TEL AXXESS SYSTEM MANUAL For Software Part Numbers 827 8658 827 8659 827 8660 827 8661 and 827 8662 This addendum describes feature programming and hardware changes that apply when the AXXESS System is installed with the version 4 3 software part numbers listed above It also includes changes and corrections to Issue 4 of the AXXESS Installation and Field Maintenance Manual For software installation instructions refer to the manu al or to the document included with the software components The new system software is identical to the previous version of software except for the changes and corrections described on these pages Refer to the manual for detailed system information FEATURE PROGRAMMING AND HARDWARE CHANGES New Software Part Numbers The part numbers for the new version 4 3 software are SOFTWARE PART NO Premium Software for CPU MEM Card 827 8659 15 ROMs Premium Software for CPU020 PCM 827 8658 Card two floppy disks Database Programming Software three 827 8662 floppy disks AXXESSORY Talk Applications Software 827 8660 for OS 2 five floppy disks AXXESSORY Talk Applications Software 827 8661 for Windows NT five floppy disks 827 8592 827 8742 AXXESSORY Talk OS 2 Japanese Voice Prompts four floppy disks AXXESSORY Talk NT Japanese Voice Prompts three floppy disks Changes and New Features
38. AXXESSORY Talk receives the fax and stores the image in TIFF Class F format If the AXXESSORY Talk cannot re ceive the fax because the disk is full or the fax ports are busy the fax is transferred to the Fax Destination ex tension If the Fax Destination is not programmed the AXXESSORY Talk disconnects the call because it cannot process the incoming fax If the disk becomes full while the AXXESSORY Talk is receiving the fax the AXXESSORY Talk discon nects the call and deletes the portion of the fax received to that point If the AXXESSORY Talk receives the fax successfully it disconnects the call and places the re ceived fax in a queue to be delivered to E mail The AXXESSORY Talk processes the fax queue and deliv ers the fax images to the appropriate destination E mail accounts in the order they were received E mail Message Format The E mail message sent by the voice mail will have the following components To The TO line will contain the recipient s E mail address e From The FROM line will contain the E mail ad dress of the AXXESSORY Talk If an E mail Real Name has been programmed for the AXXESSO RY Talk it will also be shown on this line e Subject The SUBJECT line will contain the line Fax received from lt source gt The source will be the Call Routing Application number or the mail box number from where the fax is received for ex ample CRA 2505 or MB 1000 e Received On The RECEIVED ON l
39. INTERFACE CARD NOTE Depending on the model of PC being used the sample card slot arrangement and connector locations shown above could vary somewhat Page 41 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 SAMPLE PC MOTHERBOARD CARD SLOT ARRANGEMENT FIGURE 7 PARALLEL PORT CONNECTOR TO PRINTER PORT ON THE CHASSIS 2 PIN CONNECTOR TO RESET CONNECTOR ON AIC DISK CONTROLLER CONNECTORS TO FLOPPY AND HARD DRIVES AUDIO INTERFACE CARD AIC OPTIONAL FAX CARD o gt a 2ND VPC 1ST VOICE PROCESSING CARD VPC MONITOR CARD o tc o E O 2 2 o 5 tc E O wo zt z Zo o Om O 2 ae z B T a M 12 PIN CONNECTOR TO POWER SUPPLY NOTE Depending on the model of PC Motherboard being used the sample card slot arrangement and the location of the reset connector shown above could vary somewhat Page 42 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL ACD Agent IDs There is a new ACD hunt group option that allows the use of Agent ID numbers in place of station extensions in the hunt group list NOTE For optimum system performance there should not be more than 1000 Agent IDs in any hunt group and no more than 2000 Agent ID entries in all hunt groups combined ACD hunt group members are referred to as agents Agents log in to the ACD hunt group to receive calls and log out to halt ACD hunt group calls
40. In step 3 remove the OR statement The step should read as follows 3 To monitor another hunt group member s call Enter the Station Call Monitoring feature code 321 and dial the extension number or press the speed dial key Page 4 21 paragraph 7 3 The second sentence should read as follows While on a dial pulse trunk a station user can switch from dial pulse to DTMF sig nals by pressing the pound or asterisk keys OCTOBER 1997 Page paragraph 7 39 third bullet It should re fer to page 16 3 instead of page 6 97 Page 4 29 paragraph 7 42 The second sentence should read as follows If the camp on feature is dis abled callers will hear continuous busy signals when all trunks in the trunk group are in use or unavailable Page 4 30 paragraph 7 53 second sample The first sentence should say This is an ANI table for various area codes Page paragraph 7 55 third bullet Add this in formation If SMDR is enabled the modified telephone number not the dialed digits appear in the SMDR call record Page 4 34 paragraph 7 61 The third sentence should read as follows However if the trunk is marked as subject to toll restriction and the user attempting to make the outgoing call dials one or more digits before realizing that there is an incoming call and the digits dialed represent a restricted number for the station and trunk group being used the call will be dropped unless the Drop I
41. Mail to work e The network interface card installed in the AX XESSORY Talk PC must be configured properly e Windows NT networking must be properly config ured for the customer s network configuration e The customer s E mail System that is used by AX XESSORY Talk VisualMail should be tested to send and receive E mail properly The installer programmer should test the AXXESSO RY Talk to make sure that e E mail addresses are programmed correctly e E mail messages are sent to the E mail server suc cessfully e The E mail server delivers the messages to users successfully Page 26 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Dial 0 Day Destination Type Dial O Day Destination 1000 01 01 01 Station Undefined LE In Database Programming AXXESSORY Talk System Wide Information P Exil Preferences Windows Help Operator Access Dial Night Destination Type Extension Dial 0 Might Destination 1000 01 01 01 Station Undefined NEW VISUALMAIL PROGRAMMING FIELDS J Email 5ystem m tl System wide AXXESSORY Talk VisualMail fields cannot be programmed if you enter the database using the User password The programming fields are as follows E MAIL SYSTEM This system wide field specifies the type of E mail system that will be used to transfer messages The value programmed in this field must
42. ONS ON THE SLC 16 STATION BLOCK AMPHENOL CABLE SLC 16 NO PAIR 26 W L TP 1 BW RING 2 wo TIP 2 ow RING 28 wG TIP 3 Gw RING WBR TIP 4 BRW RING 30 ws TIP 5 sw RING 3 RBL TIP 6 BLR RING 32 RO TP 7 RING 3 RG TIP 8 GR RING TP 9 BRR RING dc RS TIP 10 SR RING 36 BKBL TP i B K RING 353 BKO TIP 2 RING BKG TP GBK RING BKER 1 BREK RING 40 BKS TIP is SBK RING 4 TIP 16 BLY RING 42 vo NOT USED v7 ox NOT USED 43 YG GNDB2 LACE 18 GY 48VEXT RED YBR NOT USED 19 BRY NOT USED Ys GNDB LACK 20 SY 7V EXT YELLOW 46 vm NOT USED a2 BLY NOT USED 74 vo NOT USED 2 ov NOT USED 48 NOT USED 23 NOT USED 49 VBR NOT USED 24 BRV NOT USED 50 V S NOT USED 25 S V NOT USED Page 5 of 73 OCTOBER 1997 Loop Ground Start Card LGC and LGC Daughter Card LGC D Modification Under certain conditions previous versions of the LGC part no 550 2309 and the LGC D part no 550 2310 were not able to always properly detect the ground start signal provided by the central office CO A modification to the LGC and LGC D has been imple mented to correct t
43. PORTED BY AXXESS UNSUPPORTED Calling Party Number D Channel Backup Flexible Billing Network Ring Again e Automatic Number Identification ANI e B Channel Negoti ation On Demand B Chan nel Selection Dialed Number Iden tification Service DNIS Non Facility Associ ated Signaling NFAS Primary Rate Inter face Nodal Centrex Express PRI amp Private Line Integration Switched Digital Ser vices User To User Infor mation Wide Area ACD AT amp T Call By Call Service Selection ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL The AXXESS System is designed to support only AT amp T 4ESS AT amp T 5ESS not SESS National ISDN and DMS 100 250 switch types No other switch types are currently supported by the AXXESS system NOTE Primary Rate trunks that are not subject to toll restriction will not return dial tone This is because these unrestricted trunks are treated as if they are con nected to another AXXESS System Therefore no dial tone is provided no digits are collected and the setup is immediate When ordering Primary Rate Interface services refer to the following chart for the information your carrier will need to know Protocol Custom ISDN only we do not support National ISDN Signaling naling Clear Channel Clear Channel 64Kbs EL NM cer Cnn hs Coding B8ZS Jack Type RJ48C Data Normal not inverted Glare CPE Yields on Incoming Calls Terminology Some common terms assoc
44. RY Talk PC 1 Add the Network Account to the Administrator group on the AXXESSORY Talk PC This is necessary for the account to have access to the Exchange profile stored in the Windows NT Registry 2 Run Exchange s Setup exe 3 When asked to type in your full name use the name of the mailbox that AXXESSORY Talk s VisualMail will use as its connection to the ser ver This needs to be the same as the network logon account name 4 Selectthe OK button for this screen and for each of the next two screens 5 Choose Typical installation 6 After the installation ends place the cursor on the Inbox desktop icon and click the right but ton Then select Properties from the pop up menu 7 Select the Add button to start Exchange s Setup Wizard to create a profile 8 Verify that the Microsoft Exchange Server in formation service is selected then select the Next button 9 Type in the name of the Microsoft Exchange server 10 Verify the name of the VisualMail s mailbox 11 Select the Next button for this screen and for each of the next three screens ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL 12 At the conclusion screen select the Finish but ton 13 After the Setup Wizard concludes verify that the profile you just created has the name of the VisualMail account and that it is indicated as the default profile 14 Select the Close button to exit 15 Run the program copy profile exe
45. SS MANUAL Automatic Fax Detection This is available in the AXXESSORY Talk NT version only With Automatic Fax Detection Call Routing An nouncement applications and mailboxes can be pro grammed to automatically route incoming fax calls to a specified extension or to an E mail address If the feature is enabled the mailbox or Call Routing Announcement Application will automatically listen for fax tone e A mailbox will listen for fax tones during the mail box greeting and while a message is being re corded If the mailbox detects fax tones the call will be transferred to the specified extension or E mail address If the tones are detected after a re cording has started the call will be disconnected e Call Routing Applications will be able to detect fax tones during the greeting and up to time out The fax tone detection will also be disabled if the caller performs an action that removes them from the Call Routing Announcement transferring to an extension transferring to a mailbox etc This feature is enabled in database programming It can be programmed using the User password However it cannot be changed through the mailboxes AXXESSORY Talk VisualMail Required To send faxes to an E mail address the AXXESSORY Talk VisualMail feature described on page 24 must also be enabled Refer to the description of that feature for E mail system requirements and programming in structions Note that programming a mailb
46. UE 4 OF THE AXXESS MANUAL to make sure the card can still receive dial tone If you do not hear dial tone apply ground to the tip terminal If you now hear dial tone tip and ring are reversed NOTE Be sure the test set is in monitor mode If it is in off hook mode sometimes the line can be seized regardless of the polar ity and the test is invalid Identifying the Modified Cards Remove the LGC and or LGC D and look at the part number stenciled on the card Immediately after the part number there should be a dash and a single letter contained within a box This denotes the revision level of the card The following chart shows the revi sion level of the current modified cards CARD PART NO ECN NO REVISION LGC 550 2309 4813 826 5223 4D or higher 826 5223 5D or higher 826 5223 6 any letter LGC D 550 2310 4814 826 5224 3B or higher 826 5224 4B or higher 826 5224 5 any letter Compatibility Improperly paired cards will not work together and the trunks attached to these cards will not function LGC 6 cards will only work with LGC D 5 cards and visa versa They are not backwards compatible LGC 4 and 5 cards will only work with either LGC D 3 and 4 cards Resolution If a system is experiencing this problem and if it is equipped with older unmodified LGC and or LGC D cards the card s may be replaced by contacting Inter Tel Technical Support Page 6 of 73
47. XXESSORY PASSWORD This field specifies the network pass Talk PC is a member word for the Avdap service user account Page 29 of 73 OCTOBER 1997 Recorded Name Length ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Miscellaneous Mailbox Information Mailbox Number 1000 Maximum Mailbox Message Capacity min Default 30 Range 0 600 Maximum Non subscriber Message Length s min Default 5 Range 1 Capacity Maximum Outgoing Message Length min Default 5 Range 1 120 Greeting System Greeting Transfer Method Unannounced Allow Transfer Method Programming gt Play Recording Instructions Auto Attendant Transfer Prompt Envelope Settings Er Directory Information Primary Greeting Length vi Announce Date and T ame 7 Unlisted Number 0 seconds Announce Message Source O Private Extension Alternate Greeting Length E 0 seconds Y Announce Message Length seconds and Mailbox Number Fax Delivery Destination Station Undefined 1000 01 01 01 Fax Delivery Email Address po VisualM ail FORWARD amp COPY Email Address for Voice Messages T NEW VISUALMAIL PROGRAMMING FIELDS OK Mailbox programming for AXXESSORY Talk Visual Mail can be programmed using the User password However it cannot be changed through the mailboxes It uses these two new fields in the Miscellaneous Mail box Information screen VISUALMAIL This field specifies the o
48. ace to import your document 393 The system is unable to import your docu ment because it will exceed the Maximum Fax Library Size 394 For recording options press 3 395 There are 396 calls ahead of you 397 Your call should be answered within A You have selected documents Ed Hello you ve Er NT our voice messaging system 401 Hello you ve reached our automated call handling system 500 If you know your party s extension number enter it now 501 To leave a message press 1 502 To try another extension press 2 503 Please hold while your call is being trans ferred to 505 To return to the menu press 2 506 Your fax is scheduled to be delivered on 507 The system already contains the maximum number of fax documents allowed 508 The system does not have enough disk space to import any more documents 509 The system is currently at or above the Maximum Fax Library Size 510 Levels 1 Levels 1 through 9 are currently disabled Levels 1 through 9 are currently disabled are currently disabled Your call will be answered in the order it was received 512 There is one call ahead of you 513 To change your transfer method press 5 514 Your current transfer method is unan nounced 515 Your current transfer method is screened Page 59 of 73 OCTOBER 1997 PROMPT 516 Your current transfer method is announce only
49. added to the Preferences drop down menu in the Main programming screen When this flag is checked database programming information going through the CPU to the AXXESSORY Talk PC will be compressed to speed up data transfers When the system is in the default state the database information from the AXXESSORY Talk PC to the CPU is also compressed This can be decompressed by entering a command at the AXXESSORY Talk PC The command is _dbcompression 1 lt RETURN gt for compression and _dbcompression 0 lt RETURN gt for non compression CAUTION At default data compression is enabled both through the CPU and through the AXXESSORY Talk PC You should not disable either flag unless instructed to do so by Inter Tel personnel Page 63 of 73 OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL System Flags Agent Help Tone Allow Green LED s Alternate Keyset Menu Display Audible Message Indication For 5L Sets Broadcast Alarms To All Administrators Broadcast Station Off Hook Alarms BISA Transfer Tone Drop Incomplete Outgoing Calls Forced Delayed Major Rezet ENABLED NO DISABLED YES YES YES lt NEW FLAG Handsfree Announce On System Forward Transfer House Phone Mode On Hold For IC Calls HVA Enable Hecord A Call Tone Ring Flash on D55 Lamps SLC Ring Zones SPCL Key Required for Feature Code Entry System Speed Dial Override Toll Restriction Time Display Format UCD Station Monitor Indica
50. ail ACD Use ACD Agent IDs Camp On Allowed jYeorNo Priority Leve fe Search Type Linear or Distributed or Longest Idle or Bal anced Agent ID Program Planning Sheet TO USE Make sufficient copies of this page and fill in information for each Agent ID AGENT ID NUMBER DESCRIPTION Page 49 of 73 OCTOBER 1997 Primary Rate T1 Service Primary Rate 1 service is LX doseribod in the na 4 mamin See pages 2 2 3 68 4 21 4 22 16 139 6 143 6 252 26 6262 1 4 and 8 3 eme ne the following additional information may be helpful in installing and programming Primary Rate T1 Service Specifications On the AXXESS System primary rate 1 service must be 23B D Primary Rate service is available only on AXXESS Systems equipped with CPU020 PCM cards It cannot be used on systems with CPU MEM cards NOTE For version 4 1 and 4 2 Software For optimal system performance no more than four T1 Cards should be equipped with PRI Daughter Cards For ver sion 4 3 Software For optimal system performance no more than six T1 Cards should be equipped with PRI Daughter Cards The available ISDN services are shown in the chart be low They are divided into two categories services sup ported by AXXESS and unsupported services If the B channel trunks provide an unsupported service the system will still function properly However it will not make use of the service SUP
51. al Page 47 of 73 OCTOBER 1997 ACD Hunt Group Programming For Agent IDs ACD Hunt groups can now be programmed to route calls on the basis of Agent IDs as shown in the new hunt group screen below ACD Agent IDs can be in cluded in Extension Lists which allows several Agent IDs to receive a call at once ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL The new hunt group flag is USE ACD AGENT IDs If the ACD Hunt Group Option is checked you can choose to route calls according to ACD Agent ID num bers instead of station extensions When the Use ACD Agent IDs option is checked the Members command button changes to an Agents command button The Agent ID list is programmed exactly as described for the member list on page 6 93 of the manual Hunt Group 01 Configuration Description Analog Voice Mail Hunt Group Username Hi p NEW OPTION gt Use ACD Agent IDs Members Priority Level e 0 Lowest Announcement None Overflow Hones Recall Station Undefined Search Type Camp Ons Allowed Timers 1000 01 01 01 Page 48 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Hunt Group Program Planning Sheet TO USE Make sufficient copies of this page and fill in information for each hunt group Hunt Group Number sf Extension Number Announcement Station f Overflow Station PO Recall Destination Ss Analog Voice M
52. alls Suppress Absorbed Digits Suppress Equal Access Digits ej Suppress Outside Party Humber Suppress Toll Digits Suppress Trunk Number Display Elapsed Time in Seconds for less than 9 NEW Record All Ring In Diagnostics ej Record All Toll Local Calls Record All Toll Long Distance Calls Record All Operator International Calls gt Record All DISA Calls Record All Conference Calls Record All DID DNIS Calls Record All Trunk to Trunk Calls 14 01 35 Local SMOR Trunk Selection Include Loop Start Exclude 07 02 01 Loop Start Loop Start Loop Start Loop Start Loop Start Loop Start Loop Start 06 06 01 06 07 01 06 08 01 07 03 01 07 04 01 07 05 01 07 06 01 07 07 01 07 03 01 Cancel Page 9 of 73 OCTOBER 1997 Station Password A station password has been added to the system This password is used for the new Remote Programming feature The station password can be up to 8 digits in length The default password is the extension number of the station The password can be changed by entering the Program Station Password feature code at the station or when using the new Remote Programming feature de scribed in detail on page 12 It can also be pro grammed through Individual Station programming as described on page 12 If the new password is programmed from a station the user will be prompted for the
53. an press the IC DIR key to use the intercom direc tory to look up a number Enter the extension to be forwarded If you have a display it shows ENTER PASSWORD f you entered an invalid extension number you will hear reorder tones and can try again Enter the extension s password followed by If you have a display it shows ENTER FEA TURE CODE NOTE f you enter an incorrect password the display will show INVALID PASSWORD and the call is disconnected Station users will hear reorder tones To turn on Call Forward a Enter one of the following Call Forward fea ture codes f you entered an invalid feature code you will hear reorder tones and can try again Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 356 Call Forward If No Answer Busy 358 b Enter the forwarding destination This can be an extension number or a trunk access code followed by an outside telephone num ber If the forward destination is an extension number programming is complete and the call is disconnected automatically If the forward destination is an outside num ber hang up to complete the programming If the station is not permitted to forward to the destination entered you will hear reor der tones and can try again If you hang up before entering a forward destination the programmed forward is can celed To turn off Call Forward Enter 355 and then h
54. ang up instead of entering a destination You hear a confirmation tone OCTOBER 1997 Group Listen Feature Keysets Only The Group Listen feature allows a keyset user to trans mit a conversation over the keyset speaker while in handset or headset mode This allows other people in the room to listen to the conversation However the keyset microphone remains disabled so that only the headset or handset user can speak This feature cannot be used on a handsfree call The user must be on a call using the handset or a headset before entering the feature code Group Listen cannot be used on single line sets TO TURN THE GROUP LISTEN FEATURE ON OR OFF DURING A CALL While on a call using the handset or a headset press the Special key and enter the Group Listen feature code 312 You hear a confirmation tone and the display shows GROUP LISTEN ON or GROUP LISTEN OFF The other party will not hear the confirmation tone The Group Listen feature code 312 is now included in the Extensions Usernames and Feature Codes pro gramming screen It is also available through the Executive Keyset display menu When the feature is active in handset mode the SPKR lamp will remain unlit This allows the user to place the call into handsfree mode at any time during the call by pressing the SPKR key When the feature is active in headset mode the SPKR lamp is lit Pressing the key will disconnect the call The Group Listen feature code can b
55. assword as shown on the Page 10 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Miscellaneous Station Information Station Ext 1000 Attendant lt None gt Message Center lt None gt Outgoing Trunk Group 001 Transfer Recall Destination Station Undefined 9201 TOO 1000 01 01 01 Alternate Message Source Hone Language English Agent Help Extension lt None gt To change the station password through database pro gramming use the screen shown above It can be reached by selecting Miscellaneous Station Informa tion from the Individual Station Information program ming screen NOTE This cannot be programmed if you enter data base programming using the User password and it cannot be programmed through an Administrator s keyset PASSWORD When you select the Password com mand button the following window appears Enter the desired password up to eight digits and select OK Or Cancel lt NEW BUTTON select Cancel to exit without changing the password Another screen will appear that allows you to verify the password Enter the password again exactly as you en tered it the first time If you make a mistake you will see an error message and must start over Password Entry Page 11 of 73 OCTOBER 1997 Remote Feature Programming The Remote Programming feature allows a user to place a phone in do not disturb mode DND or for ward
56. ast sentence should read as follows There can be up to 20 DSS BLF Units in the system Page 4 61 paragraph 12 4 and page 6 98 transfer audio flag Remove these paragraphs The Transfer Audio flag does not perform correctly as described Callers will hear music on hold or silence if a music source is not available Page 4 87 to paragraph 24 5 Step 5 There is a cut and paste error in this step The correct step is as follows 5 Connect all waiting parties in the conference Executive Digital Keyset Press the CON NECT TO CONFERENCE menu key All par ties are connected Display shows CNF IN PROGRESS The CNF key and a Call key flash slowly You can use the following menu keys HOLD Press this key to place the confer ence on hold DISCONNECT Press this key to remove your station from the conference If there are no other stations in the conference all par ties are disconnected If there is still another station in the conference the parties remain connected ADD PARTY This key appears only if you have not reached the maximum number of allowed parties Press this key to leave the conference parties connected while you place another call to be added to the confer ence MUTE Press this key to turn the keyset mi crophone on or off during the conference TRANSFER CNF Press this key and enter an extension number to transfer the confer ence to another station or the Voice Mail ap pli
57. ation telephone num ber and wait for further instructions 155 The new number is moer E LC _ _ __ 156 Please enter the start time 157 Please enter the stop time n I m sorry You must program a telephone number first 159 Invalid time 160 For AM press 1 M CECI cd you wish to be notified 169 April ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL 185 Eighth 193 Sixteenth 213 with all new messages 21 216 ending at endigat ee For mailbox and group list maintenance press 2 218 To send a message to all eer press eer Page 56 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL PROMPT 219 To make a custom recording press 1 220 To select a custom recording press 2 222 Please enter the recording number 223 After the tone please record Then press POUND 224 Recording saved LIII EMEN 225 To continue recording press POUND 227 No saved messages 228 To change and spell the first name press 5 229 To change and spell the last name press 5 230 Using the keys on your telephone please spell the first name of the person Then press POUND For the letter Q press 7 For the letter Z press 9 239 The envelope is turned off 240 Please enter the application extension num ber 241 To select a day recording press 1 242 To select a night recording press 2 243 If this is the correct re
58. ations throughout the manual Japanese prompts can be viewed only on digital display key sets Analog keysets do not support Japanese displays Page xx step 1 Add the following to the list of FCC registration numbers BE2USA 24359 PF E Page xxi The FCC chart at the top of the page should contain the changes additions shown in the chart at the bottom of this page Page xxii The AXXESS system is now product safety certified by Canadian Standards Association CSA for use in both the United States and Canada Page The maximum number of AXXESSORY Consoles that can be installed on the system dual or quad is four Pages 2 2 and 8 2 The vol ume adjustment range of non AIM and non DVK ana log keysets may not be suitable in all user environ ments In such cases Inter Tel recommends using AIM and or DVK keysets if possible Pages 2 5 2 19 and 6 142 Add the following note to these pages NOTE In tri quad cabinet instal lations the master T1C if one exists should be located in the master dual cabinet Page paragraph 3 13 Some of the dimensions listed for the new style dual cabinet KSU are incorrect The height should be 10 5 in 26 7 cm the width should be 33 0 in 83 8 cm and the depth should be 11 5 in 29 2 cm Page 2 8 paragraph 3 22 NOTE Delete automated attendants from this note Automated attendants use the DTMF receivers on the AXXESSORY Talk Voice Processing Card s Page
59. aved messages 060 Remote messaging is currently enabled 061 To listen to new messages press 1 062 To record a message 063 To listen to saved messages press 3 065 To setup remote messaging press 5 066 For your primary setup 067 For your alternate setup press 2 068 If this is the correct destination press POUND 069 To send this message now press POUND 070 For special delivery options press 9 071 To return to the previous menu press STAR 072 Message canceled 073 To To mark this message private press 1 this message To mark this message private press 1 press 1 e To mark this message for certified delivery press 2 075 To To mark this message priority press 3 this message To mark this message priority press 3 press 3 Page 54 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL 079 To send this message to additional mail boxes press POUND 080 To backup within your message or record ing press 1 081 To pause at any time press 2 082 To advance press 3 084 To increase volume press 6 085 To save this message press7 086 To delete this message press 9 087 To skip to the end of your message or re cording press POUND 088 To return to the main menu press STAR 089 To reply to this message press 2 090 To forward a copy of this message to anoth er destination pre
60. c pipe GROUND TYPICAL INSTALLATION MAIN BLDG PHONE ROOM BLDG 2 1 Equipment with chasis grounds should use protector with ground terminating point DTK 3GTP Elininates difference in ground potential and step voltage blowout KSU s without chasis grounds use DTK 3F or DTK 6F DTK 7 strip accepts up to 3 Class transformers STATION 3 Feet or more LINES Ingoming 1 DTK RJ14LV E gt n 7 H Keep Wires Short 1 NS DTK RJ SLV SCP DTK R425LV SCP RJ LINES 8 Feet ar more RJE Important Considerations How many incoming Telco CO lines do you have Do you plan to expand Do you have any OPX Off Premise Extension lines How Many What is max ring Voltage Do you have an external paging Speaker check Peak voltage 15 there any station with wires exposed to the environment running across trusses outside etc IMPORTANT After installation a quick way to get an indication of good grounds is to ohm between AC ground and the ground wire of the protector The diagnostic light on the DITEK AC protector indicates AC ground is present If the ohm reading is above 5 ohms then a ground is in question DTK RJ14 SCP I 1 Good Ground 1 1 Good Ground i DTK 3GTP If meter reads infinity then separate ground is probably faulty Be certain to obtain a good ground with as little resistance as possible
61. cation Other Keysets Press the CNF key again Or press SPCL and enter 5 again All parties are connected Display keysets show CNF IN PROGRESS The CNF key and a Call key flash slowly Single Line Set When all parties are on confer ence wait hold hookflash and enter the Confer ence feature code 5 parties are connected Page 4 90 paragraph 25 10 and page 6 215 para graph The Record A Call Maximum Message Length overrides the mailbox s maximum message length set ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL ting However if a Record A Call message exceeds the mailbox maximum message length the mailbox will be considered full until that Record A Call message is de leted Page paragraph 26 10 The first sentence should be If necessary the requesting station in an Agent Help call can use the Hold Transfer Record A Call or other features during the call while the Agent Help Extension is connected Page 4 98 paragraph 28 18 The paragraph should read as follows Stations with Forced Local Toll Call and Forced Long Distance Toll Call account codes cannot forward calls to outside numbers Page 4 109 paragraph 32 6 Remove this paragraph It is not valid for the AXXESS System Page 4 114 paragraph 35 13 Keyset instructions The first sentence should read Press the DND key or press the SPCL key and then enter a Do Not Disturb feature code 370 or 372 Page 4 122 paragraph 40 16 step 4 A portion
62. cedure should only be per formed by a trained installer modifying the registry values improperly can damage Windows NT configura tion and render it unusable To modify the Avdap parameter in the registry follow these steps 1 Run the registry editor program by typing regedt32 from a command prompt or select the Start button select Run and type regedt32 in the Open line 2 Select the HKEY LOCAL MACHINE win dow and locate the subkey called Software Open the Software subkey 3 Locate and open the subkey called Inter Tel 4 Locate and select the Avdap subkey 5 Inside this subkey is a value called Parame ters The type of this value is REG_MUL TI SZ Edit the value 6 You will see a window called Multi String Edi tor that permits you to add or remove the Avdap command option Note that each option has to appear a separate line To add a new option simply type it in on a new line To remove an option delete its line 7 When finished select the OK button 8 Exit the registry editor program The registry will be saved automatically Page 19 of 73 OCTOBER 1997 Microsoft Exchange MAPI Setup Use the following procedures to set up VisualMail us ing Microsoft Exchange a MAPI E mail system NOTE Be sure the AXXESSORY Talk PC has Win dows NT 4 0 Service Pack 3 installed INSTALL MICROSOFT EXCHANGE Perform these procedures from the Administrator ac count on the AXXESSO
63. cified number of digits ANI is another type of ANI that does not require a specified number of digits The system receives a star before the ANI digits to signal the beginning of the caller s telephone number Then there is another star after the digits to signal the end of the ANI information B Channel The B channel or bearer channel is the basic component of ISDN interfaces A B channel can transmit or receive voice or data at up to 64 000 bits per second 64 kbps B Channel Negotiation This allows the AXXESS System to request the channel that will be used for each call When the AXXESS System requests a specific B channel for an outgoing call the network decides which channel will be used However if the channel selected by the network is not the requested channel the AXXESS System will release that channel if seized and attempt to re initiate the call using the channel specified by the network For an incoming call the AXXESS System does need to request a channel Bandwidth The bandwidth of a device determines the frequency range it can handle Different types of com munications use different bandwidths For example telephone communication requires a relatively narrow bandwidth while video requires a wide bandwidth Basic Rate Interface BRI Also called 2B D BRI provides two 64 kbps B channels that can carry voice or data and a 16 kbps D channel for low speed data and signaling This can be used for
64. cord A Call Mailbox Therefore the correct information is as fol lows RECORD A CALL MAILBOX USER KEYED MAILBOX OCTOBER 1997 e Record A Call Mailbox and User Keyed Mail box Determine which mailbox if any will be dialed automatically when the Record A Call fea ture is used The Record A Call Mailbox can be set to Associated Mailbox to call the mailbox assigned to that station or it can be set to any valid mailbox number If you do not want a mailbox number dialed automatically when the Record A Call feature is used at this station enable the User Keyed Mailbox flag This overrides the automatic entry and allows the station user to enter the de sired mailbox number The operation of the feature is determined by the programmed combination of these flags as shown in the chart at the bottom of the page Page 6 86 last bullet The first sentence should be Prepare a list of up to 75 hunt groups and the stations extension lists to be included in them Page 6 93 paragraph 11 92 The database allows up to 15 local area codes not three as stated Page 6 102 paragraph 11 114 The first sentence should say Up to 200 unique forwarding paths 001 200 can be programmed Page Voice Mail Dial Delay Timer This timer is for analog voice mail hunt groups only Page 6 158 paragraph 17 4 The third sentence should be Enter the desired rate in the text box 0 00 to 99 99 and select the OK command button Pag
65. cording press POUND 244 Warning no recording has been made 245 Invalid application entered 246 is not a valid recording number 253 This is a return receipt verifying the mes sage sent has been heard 254 sorry Private messages cannot be for warded 255 This is the message center This is the message center calling for This is the message center calling for OCTOBER 1997 263 oeven 264 Eigh 266 Ten 2M Eighen 284 Hundred 285 This mailbox is currently full and cannot receive new messages 286 Oh 287 of which are priority 288 Priority message received 289 Otherwise press STAR Otherwise press STAR STAR BS numbers press POUND Page 57 of 73 OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL PROMPT PROMPT E n o 297 For Thursday press 5 325 Please select the days of the week 298 For Friday press 6 326 To select individual week days press 3 299 For Saturday press 7 327 Service is set for Monday through Friday 300 For Monday through Friday service press 1 328 Service is set for each day of the week 301 For all the days of the week press 2 329 Recording canceled Recording canceled 302 Thousand 330 The system was busy and could not deliver message notification at the specified time 303 The hard disk is 331 The
66. d MSG keys were fixed function keys and could not be programmed In version 4 2 and 4 3 software all keyset keys are programmable See pages 6 54 and 6 59 in the manual for a list of de fault key values The red green LED functions are described in more detail in the LED chart shown on page This replaces the chart on page of the manu al On these new keysets an illustration on the key that looks like this cj El represents higher and lower volume levels Press the lower end in place of the down arrow and the higher end in place of the up arrow The new red green LED keysets also have a differ ent keycap on the Special Key instead of Lea C the keys have on the keycap The new red green LED Standard and Basic key sets also have an extended volume range The vol ume settings now range from 1 to 7 with db levels of 12 8 4 0 4 8 and 12 respectively The Executive keyset volume range is unchanged with settings from 1 8 db levels of 12 8 4 0 3 6 9 and 12 respectively The red green LED Executive keysets do not have the six display oriented keys PREVIOUS NEXT BACKSPC FORWARD CLEAR CANCEL Standard Digital Keysets are now available as dis play models only Only digital keysets can be used for viewing Japa nese prompts Analog keysets do not support Japa nese displays Page 60 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Digital Key
67. d from the delivery queue The sample Fax Delivery Report below illustrates the change The last entry indicates a fax delivery failure FAX DE LIVE REPORT Delivery Dat Tim Tim Request Dat OCTOBER 1997 Fax deliveries can fail for many reasons but the most common problem is that the fax number entered was not a fax machine but was a company s main number or answering service In the sample below the failures to 1 415 345 2159 all were No Answer probably in dicating that the number was not a fax machine The System Administrator should review the Fax De livery Report on a regular basis to check for delivery failures Date 4 02 1997 Delivery Status Fax Number 4 02 1997 13 8615 4 02 1997 13 218 4 02 1997 13 ro ub 4 02 1997 14 52 53 101 102 110 4 02 1997 14 AES 4 02 1997 14 se c PESE 4 02 1997 14 61 60 4 02 1997 14 UPS 4 02 1997 14 c PO 4 02 1997 14 61 60 4 02 1997 14 218 44 46 4 02 1997 2 52 14 4 02 1997 13 56121 4 02 1997 13 01 35 4 02 1997 13 54 03s T997 13 2 08 07 4 02 1997 13 13 15 4202 1997 13758 14 36 4 02 1997 13 25 05 4 02 1997 13 28 00 402 1997 13 35 28 4 02 1997 13 1343 rok 55 2 51 55 51 51 58 51 40 ds 14 52 17 14 251 17 17 51 17 Successful 16176251201 No Answer 14153
68. dministrator should be responsi ble for configuring the network interface card in the AXXESSORY Talk PC as well as the network settings in Windows NT Note that the AXXESSORY Talk software will use TCP IP protocol therefore the cus tomer s network must support this protocol The Windows NT networking should be properly con figured for the customer s network and the underlying E mail system that will be used by the AXXESSORY Talk VisualMail PC must also be configured properly Due to the various configuration areas the process re quires participation and coordination between the cus tomer s network or MIS personnel the voice mail ad ministrator and the voice mail installer programmer Page 24 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL System Software Keys To use the AXXESSORY Talk VisualMail feature you must have a software key attached to the parallel port on the AXXESSORY Talk PC The software key also determines the number of users that can be pro grammed to use AXXESSORY Talk VisualMail If the key is removed the VisualMail feature will default to five user status Keys are available for the following quantities of users NO OF USERS PARTNUMBER 35 NO KEY NEEDED 35 ss 50 827 8704 o sms 5 7o 833416 500 827 8707 i A user is defined as a mailbox that has VisualMail en abled or has a Fax E mail Address programmed The software compares the number of mailboxes pro
69. e 6 159 paragraph 17 9 The Record All Incom ing Calls flag should say Selecting this check box in cludes all incoming calls except DID DNIS calls in the SMDR report Page 6 162 paragraph 18 3 The screen used for pro gramming the AXXESSORY Talk communication port has changed The correct information is AXXES SORY Talk programming cannot be performed until an AXXESSORY Talk communications port has been es tablished in the System Serial Port Assignment pro gramming window shown on page 6 265 RESULT Associated or mailbox Disabled The Record A Call Mailbox is automatically called number when the feature code is entered Associated or mailbox Enabled number The user is prompted to enter the desired mailbox number after the Record A Call feature code is en tered If a number is not entered before the dialing timer expires the programmed Record A Call Mail box number is dialed automatically Page 71 of 73 OCTOBER 1997 Page 6 163 first bullet The information should read as follows e Voice Mail This application handles all calls that are directed to voice mail other than to the Mes sage Notification Retrieval application by sub scribers and non subscribers Callers will hear the main company greeting followed by a menu of available options Stations can forward or transfer calls directly to their mailbox using this applica tion s extension number Page 6 176 second bullet and pagel6
70. e Tell the service to map the B drive as the specified directory e Specify the B drive as the save restore drive from Database Programming NOTE In order for this feature to work the AXXES SORY Talk PC must not have a B drive either real or mapped Otherwise the AXXESSORY Talk will not be able to perform its own B drive mapping To map the B drive to a directory on the network the voice mail administrator needs to add a new command option to the avdap opt file in the root directory where the AXXESSORY Talk software is installed For ex ample if the AXXESSORY Talk software is installed in C AVDAP the avdap opt will have an absolute file name CAAVDA Pvavdap opt Note that capitalization is unimportant The format of the command option to map the B drive to a network directory is map b UNC path ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL UNC path is the name of the target directory in the Universal Naming Convention as follows e If the target directory is a Netware path the UNC path can specify a directory path for exam ple nwserver sy2 ud avdap save e If the target directory is on another NT machine the UNC_path must specify a share name for ex ample ntserver save_avdap_share For example suppose a site wishes to perform saves to the C AVDAPSV directory on the AXXESSORY Talk PC itself machine name VM_PC The system admin istrator needs to create a share for the C AVDAPSV directory For
71. e effect Then change the E mail Sys tem back to SMTP POP3 and update again Visual Mail will log back into the E mail server Page 20 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 FIGURE 3 SAMPLE BACK OF ASSEMBLED AXXESSORY TALK PC SAMPLE CARD SLOT ARRANGEMENT Quvo YHOLINOW 30V3H3INI XHOML3N WNOLLdO WOd fido OL OdA 151 ANZ Qquvo MAN LY Mi TO RS 232 CMSE KBD PARALLEL TOPC COM1 COM2 POWER CABLE AUDIO INTERFACE CONNECTOR CARD NOTE Depending on the model of PC being used the sample card slot arrangement and connector locations shown above could vary somewhat Page 21 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 SAMPLE PC MOTHERBOARD CARD SLOT ARRANGEMENT FIGURE 4 CARD AIC OPTIONAL FAX CARD OR 3RD VPC AUDIO INTERFACE 2ND VPC 1ST VOICE PROCESSING CARD VPC CARD NIC NETWORK INTERFACE VIDEO CARD NOTE Depending on the specific model of PC Motherboard being used the sample card slot arrange ment shown above could vary somewhat Page 22 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Fax Delivery Report Indicates Failed Deliveries The Fax Delivery Report now displays an asterisk immediately to the left of the delivery status in the Fax Delivery Report for an entry representing a fax delivery that failed and was remove
72. e pro grammed for headset mode This can be done in one of the following ways e Enable Headset Mode via Station Programming in the AXXESS or Axxent System database e At the keyset unplug the headset or handset to take the Agent Set off hook and enter the Headset On Off feature code 317 to enable headset mode Then plug in the headset or handset NOTE There is nothing to prevent the user from dis abling headset mode using the Headset On Off feature code at the station Because the Agent Set does not have feature keys a dialing pad or a speaker it must be connected to a PC that is equipped with AXXESSORY Connect or a sim ilar OAI product that emulates a keyset The AXXES SORY Connect is used for dialing and feature access The Agent Set also requires an Inter Tel headset or handset Only Inter Tel equipment should be used Other manufacturer s equipment may not be compat ible with the Agent Set If the user wishes to receive audible signals at the head set there is a new station flag described below that will send a single tone to the headset when a call is ring ing Send Alert Burst To Headset Station Flag There is a new station flag that will send a single tone to a headset instead of normal keyset ring tones when a call is ringing at the station non handsfree intercom call outside call queue callback or reminder mes sage The flag called Send Alert Burst To Headset is programmed on a stat
73. e programmed un der a feature key or DSS BLF key just like any other feature The key functions as a toggle If the key has a lamp it is lit when the feature is activated and unlit when the feature is turned off If the Group Listen feature is active when an OHVA call is received by the keyset the OHVA call will camp on because the speaker is busy CO Hookflash on Conference Calls The system now supports the CO Hookflash feature code 330 during a conference call TO GENERATE A HOOKFLASH WHILE ON A CONFERENCE CALL Press and dial the Hookflash feature code 330 Page 13 of 73 OCTOBER 1997 OPX Disconnect Enhancement In previous software versions some sites had difficul ties when using a loop start T1 line configured for OPX to connect two Inter Tel systems and performing semi networking applications such as intercom ac cess lighting message lamps and shared voice mail The reason for the difficulty is that the 1 OPX does not send a disconnect signal to the loop start trunk which caused trunks to be locked up The solution was to add a new flag in the 4 3 software version The station flag for single line stations only is called Send T1 OPX Disconnect Flash It sends a pro prietary disconnect signal from the T1 OPX to the loop start trunk The bit is toggled high for the duration of the SL Disconnect Flash Duration timer At default this flag is disabled The Send T1 OPX Disc
74. ect the Delete command button shown on the the window above appears AGENT IDs TO DELETE PICK LIST Agent IDs are listed in the Pick List box To select the IDs to be deleted use the following command buttons e ADD ALL Use the Add command button to move the highlighted ID from the Pick List to the Agent IDs To Delete list or use the All command button to place all IDs in the Delete list lt All Remove gt Hone gt e REMOVE NONE To remove an Agent ID from the Delete list highlight it and select the Remove command button Or to remove all Agent IDs use the None command button OK CANCEL When the Agent IDs To Delete list ap pears as desired select the OK command button to de lete the selected IDs Or to exit without deleting any IDs select the Cancel command button Page 46 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 ACD Agent ID Extension List Programming list includes only ACD hunt group Agent IDs The lists are programmed as described on page of the There is now a new type of extension list for Agent IDs manual If no Agent IDs have been created this option as shown in the screen below This type of extension cannot be used Database Programming Extension List Programming Exit Preferences Windows Help Device Type Extension Lists Agent ID List F inn NEW OPTION f Station Trunk Group CO Edit List Description Delete List 10 44 41 Loc
75. ed for use on Executive or Standard key sets An Executive or Standard keyset with an MDPM and a PCDPM can use the off hook voice announce and have a single line set or data device connected Page paragraph 28 114 second bullet The information should read as follows e Level 2 The bidirectional support enhanced proto col is running using the RS 232C interface Pagel8 2i Add the following part numbers to the list of digital station instruments Basic Digital Keyset with red green LEDs non display 520 4300 Standard Digital Keyset with red green LEDs 550 4400 Executive Digital Keyset with red green LEDs 1 550 4500 Page 8 3 Software The AXXESSORY Talk Ap plications Software should read five floppy disks not nine Pages 8 3 and The part number for the Digital Signal Processor DSP chip has been changed from 834 2328 to 834 2566 Page 72 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 FIGURE 8 GROUNDING GUIDELINES FROM DITEK Technical Diagrams Telephone Interconnect Diagrams are to be used as a Guideline only Contact the factory for any specific application questions TYPICAL INSTALLATION MODEL WIRES Conneotion UL Listing MAIN BLDG PHONE ROOM PROTECTED Type IDTK MT PSCP 16
76. edure to check the validity of software on your CPU 512 Slave Card 1 Attach a terminal or a PC using terminal emu lation software to the serial port on the secon ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL dary CPU in slot 24 Communication parame ters are 9600 baud no parity 8 bits 1 stop bit 2 Turn off the secondary cabinets slots 17 31 3 Turn on the secondary cabinets while watching the power up messages on the terminal You should see Boot Version 4 0 827 8536 U25 CPUO20 EXP Slave AXXESS 4 x Call Processing Quad 4 If you do not see the correct information upload the version 4 X Premium software from the pro gramming PC to the CPUO20 PCM Card as out lined on page 3 73 in the manual New FCC Part 68 PBX Rating The AXXESS System is now officially rated as a PBX system by the FCC The official registration number is BE2USA 24359 PF E This means the AXXESS Sys tem now carries all three ratings KF key system MF hybrid system and PF PBX system New Fax Card Model The optional Fax Card described in the Issue 4 manual has been superseded by a newer model Note that the part number for the new model card remains 550 5122 If installing one of these newer model cards which can be identified by the drawing on page 40 use the in structions outlined below in place of step 8 on page 3 108 in the manual 1 Jfdesired and if not already installed install the optional Fax Card as
77. f you change the text of the prompts be sure you keep the content similar to the default text Other wise the prompts will not make sense to the listeners when played by AXXESSORY Talk PROMPT 001 To leave a message please enter a mailbox number 007 Using the keys on your telephone please spell the last name of the person then press POUND For the letter Q press 7 For the letter Z press 9 008 To exit the directory press STAR 009 Mailbox number 010 If this is correct press POUND 011 For the previous name in the directory press 1 ez Jf Page 53 of 73 OCTOBER 1997 PROMPT 019 After the tone please record your message When finished you may hang up to deliver the message or press POUND for more op tions 025 Please record after the tone To end press POUND 026 Recording erased 027 Recording stopped 028 Please begin speaking after the tone 029 Message play stopped To continue press POUND 030 Enter the destination mailbox or group list number 031 Logon canceled 032 Enter your password Then press POUND 033 There have been 3 invalid attempts to log onto your mailbox 034 Invalid password 035 Thank you for calling Good bye 036 To access voice mail features you must change your system assigned password 037 You have not finished setting up your mail box 038 Subscriber access denied 039 Because
78. follows refer to drawing on page 40 a Remove the bracket that covers the opening to the appropriate 16 bit full size slot and set the bracket and screw aside Refer to Figure 3 57 on page in the manual for a sample card slot arrangement b Check to make sure that a jumper strap is placed over the middle two pins IRQ9 of interrupt jumper J503 refer to drawing on page 40 c Ensure that the eight address selection DIP switches SW1 are set to 320 hex 1 3 amp 5 6 ON down 4 amp 7 8 OFF up d Check to make sure the two MVIP clock ter mination DIP switches SW2 are set in the OFF up position Page 38 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL e Insert the Fax Card in the appropriate slot and attach it to the chassis using the screw removed in step 8a Make sure the card is securely attached to the PC Motherboard and does not touch any adjacent cards Attach the next available connector on the AIC to VPC interface cable to the 40 pin Page 39 of 73 OCTOBER 1997 connector on the Fax Card One end of the cable was previously attached to the 40 pin connector on the AIC NOTE Be sure that the colored edge of the AIC to VPC interface ribbon cable aligns with pin 1 on the connector OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL FIGURE 5 OPTIONAL FAX CARD JUMPER N J503 sw2 A PIN 1 40 PIN CONNECTOR TO AUDIO INTERFACE CARD st NI SWITCHES
79. gent ID Enter your Agent ID The display shows AGENT LOGGED INTO ALL ACDS You are logged into only the ACD hunt group s that use the Agent ID that you entered Hang up if off hook If another agent is already logged in at this station you hear reorder tones and the dis play shows DIFFERENT AGENT ID AL READY USED You must have the other agent log out before you can use that station To log into all of your ACD hunt groups that do not use Agent IDs Press The dis play shows AGENT LOGGED INTO ALL ACDS You are logged into only the ACD hunt group s that do not use Agent IDs Hang up if off hook Page 43 of 73 OCTOBER 1997 TO LOG IN TO ONE OR MORE HUNT GROUPS USING THE ACD AGENT LOGIN FEATURE CODE 1 2 3 While on or off hook single line users must lift the handset enter the ACD Agent Login fea ture code 326 The display shows AGENT LOGIN ACD NUMBER Enter the pilot number of the desired ACD hunt group Or you can press to log in to several ACD hunt groups at once If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear reorder tones The display shows AGENT LOGIN AGENT ID Then do one of the following To log into to ACD hunt group s using Agent IDs Enter your Agent ID The dis play shows AGENT LOGGED INTO ALL ACDS You are logged into only the ACD hunt group s that you requested in step 2 that use the Agent ID that you entered in Page 44
80. he original message will be deleted from the mailbox If the E mail message cannot be delivered to the specified address it will be stored as a voice mail message in the mailbox and will not be deleted NOTE If VisualMail is programmed for FORWARD ONLY the mailbox cannot use the Remote Notification feature Be cause all messages are automatically sent to the E mail address there is no voice mail message to trigger the Remote notification e Ifthe mailbox s VisualMail field is programmed to COPY amp FORWARD the voice mail or Record A Call message will be stored in the mailbox and the AXXESSORY Talk will convert the file to WAV attach it to an E mail message and deliver the E mail message to the address specified in the mailbox s E mail Address field NOTE Due to the nature of network connections the AXXESSORY Talk software is designed to handle a network failure gracefully If the network link from the AXXESSORY Talk to the E mail server is down AX XESSORY Talk will store the messages in a queue If the network does not come back up in 15 minutes the AXXESSORY Talk will deliver all pending messages in the queue back to the voice mailboxes and tempo rarily disable the E mail queue until the network is ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL available This means that new messages will remain in the mailboxes and will not be converted to E mail mes sages until the network link is restored AXXESSORY Talk VisualMail is
81. his problem More specifically the previous versions of the LGC and LGC D did not function properly in ground start mode when terminated on a CO trunk that had a constant current battery feed of less than approximately 25mA The new cards have a built in SOVDC power supply and therefore no longer rely on the current from the CO to detect the ground start signal Identifying the Problem A customer site may have this problem if a keyset user s display shows LINE IS UNPLUGGED when attempting to access a ground start trunk on an LGC or LGC D To determine if the card really does have a problem detecting the ground start signal from the CO follow these steps 1 Ensure that the appropriate trunk circuit on the card is programmed for ground start mode Loop start mode is not subject to this problem 2 Verify that the card is properly installed and connected as outlined in the AXXESS Installa tion amp Field Maintenance Manual 3 Verify that tip and ring for the trunk circuit are properly connected Here is a simple method that works for most cases a At the associated CO block remove the bridging clips for the trunk b On the telco side of the block attach a test set butt set in monitor mode on hook to tip and ring c Apply ground to the ring terminal d If you hear dial tone only while ground is applied tip and ring are properly con nected Replace the bridging clips and check ADDENDUM TO ISS
82. iated with Primary Rate and ISDN include the following 2B D A 2B D circuit is divided into two 64 kbps B channels that can carry voice video or data It also has a 16 kbps D channel for low speed data and signaling There are two types of 2B D interfaces that use differ ent wiring the U interface uses a single twisted pair and the S T interface uses two twisted pairs This is also referred to as Basic Rate Interface BRI This is not supported in AXXESS version 4 X software 23B D A 23B D circuit is divided into 23 B channels 64 kbps each that can carry voice data and video si multaneously It also has a 64 kbps D channel for out of band signaling call control and packet data NOTE The AXXESS System does not support the use of the D channel for packet data This interface uses two twisted pairs of wire This is also referred to as Primary Rate Interface PRI 30B D This is the standard European ISDN interface A 30B D circuit is divided into 30 B channels 64 kbps that can carry voice data and video simulta neously It also has a 64 kbps D channel for out of band signaling and call control and one framing chan nel This interface uses two twisted pairs of wire Page 50 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Automatic Call Number Identification ANI Auto matic Numbering Identification ANI information identifies the caller s telephone number The system re ceives a spe
83. icated service Dialed Number Identification Service DNIS DNIS identifies the number that the caller dialed to reach your location The system receives a base number and a specified number of digits that identify the dialed num ber DNIS is a form of DNIS that does not have a specified number of digits The system receives a star before the DNIS digits to signal the beginning of the dialed number Then there is another star after the dig its to signal the end of the DNIS information Flexible Billing Flexible billing allows a 900 sub scriber to modify a call s billing rate while speaking with the caller This is not supported in AXXESS ver sion 4 X software HO and H11 These are switched digital service types that combine contiguous B channels into a single bit stream combines six channels into a 384 kbps bit stream H11 combines 24 channels into a 1536 kbps bit stream Applications for these services include video conferencing and LAN connections This is not sup ported in AXXESS version 4 X software Integrated Services Digital Network ISDN ISDN is a network of channels that can provide simultaneous voice data and video communication Multi Rate ISDN This type of switched digital ser vice allows the user to dial up on demand any number of combined B channels This is not supported in AX XESS version 4 X software N X 64 kbps This switched digital service type com bines the B channels into a single bi
84. iction option press 4 or the SUBJECT TO TOLL menu key When the display shows SUBJECT TO TOLL press 1 or the YES menu key to enable the option Or press 2 or the NO menu key to disable it Then press or ACCEPT to continue Page 4 131 Trunk List programming instructions In the last substep the display should be ENTER TRUNK EXTENSION not STATION Page 4 140 paragraph 41 9 The Record Incom ing Calls option should say Records all incoming calls that are answered except DID DNIS calls Page 4 142 DIALED DIGITS Add this information If ARS was used to place the call the modified tele phone number not the dialed digits are shown Page 5 34j paragraph 9 5 The paragraph should read as follows If desired the SMDR records can be re trieved and processed using Inter Tel Inside Track a separate call accounting software package to create customized reports Page 6 4 section 28 Add the following entries to sec tion 28 of the table of contents G System Serial Port Assignment 6 265 H System Serial Port Configuration 6 267 I Diagnostics 6 269 Page 6 44 paragraph 9 82 first bullet The fifth sen tence should say COS designations 2 16 are program mable Page 6 47 paragraph 9 90 The first sentence should say The Voice Mail Information window is shown on the next page Pagel6 47 paragraph 9 91 first bullet There is nota None option when programming a Re
85. ine contains the date and time that fax was received e FAX TIF file attachment The file attachment will appear as a file with the name FAX TIF To view the fax the user must display the TIF file us ing graphics software Page 31 of 73 OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Call Routing Announcement Ext 2500 D ipti Username Day Greetings 7 5Stalion Undefined 1000 01 01 01 Time Slot Group 01 Timeslot Undefined 4 channels Transfer Hecall Destination 2500 2500 NEW FAX PROGRAMMING FIELDS J Fax Delivery Destination Station Undefined 1000 01 01 01 Eax Delivery Email Address Miscellaneous Mailbox Information Mailbox Number 1000 Maximum Mailbox Message Capacity Greeting min Default 30 Range 0 600 System Greeting Maximum Non subscriber Message Length Transfer Method s min Default 5 Range 1 Capacity Unannounced Maximum Outgoing Message Length 5 Allow Transfer Method Programming min Default 5 Range 1 120 gt Play Recording Instructions Auto Attendant Transfer Prompt Recorded Name Length Envelope Settings Directory Information 0 d i Primary Greeting Length Announce Date and Time Unlisted Number 5i 0 dei Y Announce Message Source Private Extension ternate Greeting Lengt M and Mailbox Number seconds NEW FAX PROGRAMMING FIELDS J Fax Delivery Destination Station Undefined 1000 01 01 0
86. ingback Instead the AXXESS connects the call to the line and the caller hears CO ringback That way when the called party answers the calling party is already on the line The flag is shown disabled in the sample screen above because it is disabled by default Most sites will not re quire this flag and it is best to leave it disabled unless the delayed connect problem occurs Page 65 of 73 OCTOBER 1997 Canadian Information The AXXESS System has been tested and certified for installation in Canada Following is a list of Industry Canada regulations which are similar to the FCC regu lations already included in the manual ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL INDUSTRY CANADA REGULATIONS NOTICE The Industry Canada label identifies certi fied equipment This certification means that the equip ment meets certain telecommunications network protective operational and safety requirements as pre scribed in the appropriate Terminal Equipment Techni cal Requirements document s It does not guarantee the equipment will operate to the user s satisfaction 1 Before installing this equipment users should en sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations 2 Re
87. ion by station basis The Send Alert Burst To Headset flag appears in the Station Miscellaneous Flags screen and the Individual Station Miscellaneous Flags screen below the Ring Intercom Always flag By default the flag is disabled Page 2 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL 16 Circuit Single Line Card SLC 16 and Lamp Options Card LOC 16 16 Port Single Line Card SLC 16 The SLC 16 can support up to 16 on premises AC ring ing single line devices Like the 8 circuit SLC it does not support off premises stations and does not have DID capability An SLC 16 cannot be installed in a card slot that is pro grammed for an SLC The ports must be specifically programmed for an SLC 16 However if port program ming is changed from SLC to SLC 16 the existing eight circuits will retain their individual programming and the new circuits will be in the default state If the port is changed from an SLC 16 to an SLC all circuits will retain their programming but only the first eight will be available The SLC 16 uses 72VDC to generate trapezoidal ring ing waveforms which have the same effect as sine ringing waveforms The card is capable of delivering a total ringer equivalence number REN of 16 0 at a fre quency of 20Hz e g 1 0 REN per circuit No single circuit should exceed a REN of 5 0 If the card requires more than 16 0 REN total use a larger DC power sup ply available from Inter Tel If a fax machine
88. ion users will hear reorder tones 5 To turn on Do Not Disturb a Enter the Do Not Disturb On feature code 370 The On Off feature code cannot be used in remote programming f you entered an invalid feature code you will hear reor der tones and can try again NOTE f the station you are programming is not allowed to use DND you will hear re order tones and the display will show CAN NOT ACCESS RESERVED FEATURE ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Outside callers will be returned to dial tone and stations will return to the idle state b Enter the desired do not disturb message number 01 20 f you entered an invalid message number you will hear reorder tones and can try again c Enter the optional second line message text if desired using any combination of the fol lowing methods Remain in numeric mode Press the keypad keys to enter the desired number Use the pound key for a hyphen and the aster isk key for a colon Keyset users can press the FWD key once to leave a space or press the MUTE key to backspace Change to alphanumeric mode keysets only Press the MSG key the key lights or the USE ALPHA MODE menu key then en ter the desired characters Refer to the chart and instructions in your user guide Keyset users can press the FWD key once to advance or twice to leave a space or press the MUTE key to backspace Use speed dial and or redial numbers key sets o
89. ive Day Outgoing Access One way Incoming Only 7 Enable Hookflash Camp Ons Allowed Toll Hestriction Trunk List The PRI Call By Call drop down box includes the fol lowing selections e Call By Call Inactive e AT amp T WATS Band AT amp T Banded OUTWATS e AT amp T Foreign Exchange e AT amp T TIE Trunk e AT amp T Local Operator e AT amp T Carrier Operator e AT amp T Virtual Private Network e AT amp T MEGACOM 800 e AT amp T MEGACOM e AT amp T INWATS e AT amp T WATS Maximal Band e AT amp T ACCUNET Switched Digital e AT amp T International LDS e AT amp T International 800 e AT amp T Electronic Tandem Network e AT amp T Private Virtual Network e AT amp T DIAL IT 900 MultiQ e AT amp T National ISDN INWATS AT amp T Unbanded OUTWATS e Nortel Private Network e Nortel INWATS Nortel OUTWATS e Nortel Foreign Exchange e Nortel TIE trunk NOTE This cannot be programmed if you enter data base programming using the User password and it cannot be programmed through an Administrator s keyset Page 15 of 73 OCTOBER 1997 OS 2 And NT Versions of AXXESSORY Talk There are now two versions of AXXESSORY Talk that are compatible with the 4 3 software release One ver sion runs under OS 2 and the other runs under Windows NT Workstation 4 0 The OS 2 version has two major changes from the pre vious release e Fax Delivery Report now indicates failed deliver ies see page
90. lash There is a programmable station flag that can disable the camp on tones for hunt group calls See PROGRAMMING page 6 31 Stations with Hunt Group Remove enabled re ceive camp on tones and display If there is an individual trunk key associated with the trunk it shows ring flash Stations with Do Not Disturb enabled receive no camp on indications but if there is an indi vidual trunk key associated with the trunk it shows ring flash The first station that becomes available receives ringing and a flashing trunk or Call key The camp on and ring flash indications end at the other stations The associated trunk key will be steadily lit at those stations to show that the trunk is busy e If hunt group camp on is not allowed and all sta tions on the hunt group list are unavailable the hunt group members will not have any camp on indica tions See page 6 86 for camp on flag program ming information Callers will hear one of the fol lowing Page 68 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Intercom callers will hear busy signals Callers on a trunk that does not have to be seized for AXXESS to return busy signal such as a TI E amp M will hear busy signals Callers on a trunk that has to be seized for AXXESS to return busy signal such as a 1 loop start will hear ringing and the call will be sent to the primary attendant Page 4 14 paragraph 6 11 second bullet The
91. ld separately and in the CPU MEM Card combination now contains all of the components that were previously supplied in kit number 828 1278 a PAL and 2 RAM chips This makes it compatible with both version 3 X and version 4 X systems In addition the MEM Card is also shipped with the version 2 PAL so that it can be modified for use on older systems Because the MEM Card now contains the latest U19 PAL 827 8387 that chip is no longer supplied with the version 3 2 and 4 1 or later Premium ROMs OCTOBER 1997 New Options Card OPC Configuration Each new Options Card OPC will now be equipped with the two ROMS from kit part no 828 1279 that allow the card to work with version 2 or later system software In addition the part numbers of the two ROMs in the kit have been changed from 827 8078 U3 and 827 8073 U29 to 827 8590 and 827 8599 respectively New 1 Card Revision Level Changes To work properly with version 4 X system software T1Cs must be at revision level 2 G or later To work properly with the version 4 1 or later Primary Rate Interface PRI feature and daughter card as well as all older versions of system software the TICs must also be equipped with two special software components part nos 827 8550 U4 and 827 8551 U5 Revision level or later TICs should have all of the neces sary components already installed and will work with any version of system software NOTE An
92. mo dem or single line set does not respond to the ringing provided by the SLC 16 consult the manual for that device and or contact Inter Tel Technical Support The loop limit for the SLC 16 is 103 ohms 2000 feet 609 m 16 Port Lamp Options Card LOC 16 A 16 port Lamp Options Card LOC 16 is also avail able to provide visual message waiting capabilities for single line sets equipped with message lamps The single line sets are then configured in database pro gramming to receive visual and or audible message waiting indication tones Except for these differences the installation and operation of the LOC 16 is similar to that of the 8 port LOC described in the manual OCTOBER 1997 If installing the optional LOC 16 a Carefully remove the two solid 16 position jumper straps from jumper locations J3 and 14 on the SLC 16 b Place jumper strap J6 on the SLC 16 in the LOW position over the top two pins c Carefully attach the LOC 16 to jumper loca tions J3 J4 and J5 on the SLC 16 Make sure that the connectors are properly aligned and seated d When programming the database be sure to enable the message waiting lamps in station programming Power Supplies A power supply is required for each SLC 16 because the cards are not designed to pull talk battery ring or message lamp power from the system power supply Power supplies are available that support one card or up to four cards Refer to the illustrati
93. n the Advanced CO Interfaces Premium Feature ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Trunk Group PRI Call By Call Feature AXXESS trunk groups now provide limited access to PRI Call By Call services Each trunk group that con tains B channels can be assigned a PRI Call By Call feature to use for outgoing calls The supported Call By Call features include switched digital circuit services foreign exchange TIE services local exchange OUT WATS inter exchange carrier services and custom AT amp T and Nortel private networks features and ser vices If the customer wishes to use more than one PRI Call By Call feature there can be multiple trunk groups each programmed to use a different feature The customer then can select the Call By Call feature by selecting the trunk group associated with the feature When the trunk group has a programmed Call By Call feature all channels within the specified trunk group will indicate the PRI Call By Call feature code in the outgoing ISDN message Each outgoing ISDN call sends a SETUP message on the Primary Rate D channel that contains the B channel voice channel assignment called digits information and the network specific fa cility The PRI Call By Call feature is specified within the network specific facility ISDN information ele ment which contains the Call By Call feature code To properly program the PRI Call By Call feature the installer must analyze the customer s ISDN outgoing
94. ncomplete Outgoing Calls flag is disabled as described on page 6 98 in PROGRAMMING Pages 4 46 6 54 and descriptions of keys Change the descriptions for the following two keys Down Key This key type is not required for digital keysets No further programming is necessary This key can be used scrolling backward through displays When the keyset is idle it can be used for adjusting volume in place of the VOLUME key Digital Keysets use the VOLUME DOWN key Up Key This key type is not required for digital keysets It is intended for analog keyset use No further programming is necessary This key can be used for scrolling forward through displays When the keyset is idle it can be used for adjusting vol ume in place of the VOLUME key Digital keysets use the VOLUME UP key Page 4 52 paragraph 8 65 second bullet and page first bullet The information should read as fol lows e Use Green LEDs For Direct Ring This flag de termines whether direct ring in calls cause a red or green lamp If the flag 1s enabled direct ring in calls to your station will be green If disabled all direct ring in calls will cause the LED to be red In the default state this flag is enabled Page 4 56 paragraph 8 90 The paragraph should read as follows With ring zones enabled devices 1 3 on the card will ring first 4 6 ring next then 7 8 Page 69 of 73 OCTOBER 1997 Page paragraph 9 3 NOTE The l
95. nd 3 45 The drawing on pagel 73lof this addendum contains some additional grounding infor mation from DITEK Inter Tel s Factored Products division sells DITEK surge spike protectors TYPE OF PORT FACILITY INTERFACE RINGER EQUIV SERVICE ORDER USOC JACK INTERFACE CODE FIC ALENCE NO REN CODE CONNECTOR 2 Wire Loop Wire 2 Wire Loop ous 2 Wire Loop Ground 02GS2 3 NEL 0B O RDIX LL Primary Rate 04DU9 1SN 6 0Y RJ48C Page 67 of 73 OCTOBER 1997 Page 3 59 paragraph 8 18 The middle part of the sentence should read as measured in step 6 on page 3 48 3 51 or 3 54 Page 3 59 paragraph 8 18 step 2 The end of the sentence should read see Figure 3 30 3 31 or 3 32 on page 3 49 3 52 or B 55 Page 3 75 step 11 Some keyset models even newer ones do not have potentiometers Page paragraph 9 10 step 4 and page 3 80 paragraph 9 12 step 4 Add the following note to step four NOTE If installing the unit on a digital keyset equipped with red LEDs only use the original PCDPM to keyset interface cable part no 813 1567 If installing the unit on one of the new digital keysets equipped with both red and green LEDs use the new cable part no 813 1634 now included with each unit Page paragraph 9 10 step 3 and page 3 80 paragraph 9 12 step 3 Add the following informa tion to the note following step three Initially some of the new digital keysets e
96. nd labeled with FSM100995 The external power sup ply is connected to pins 50 36V V SL and 25 GND SL V on the termination block In addition the strap on jumper JP1 must be placed over pins 1 and 2 to en able the external power supply New Voice Processing Card VPC Models The 4 Port and 8 Port VPCs described in the Issue 4 manual have been superseded by newer mini size models Other than their smaller size these new mini size cards install and function the same as the original full size cards The part numbers of the new cards are listed in the following table NEW VPCs PART NUMBERS 4 Port Mini VPC 550 5209 8 Port Mini VPC 550 5210 CPU020 PCM Card Software Installation Information The following information will be useful when loading CPU 512 Master and Slave software New Warning Message A warning message will now appear if you attempt to load CPU 512 Master software without a CPU 512 Slave Card installed and communi cating The message says WARNING the Slave CPU is off line Uploading code without a Slave CPU may cause serious system problems Do you wish to contin ue with the upload You can continue the upload by selecting Yes or abort the upload by selecting No If you select Yes you must install software on the CPU 512 Slave Card before it will function Refer to page 3 73 in the manual for details Checking Validity of Software On A Slave CPU You can use the following proc
97. nd press ENTER Then follow the instal lation instructions displayed on the monitor NOTE If Japanese language prompts are not installed yet a user attempts to access them En glish prompts will be delivered instead If desired disconnect the monitor keyboard and mouse ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Windows NT Software Configuration The following optional Windows NT software configu ration changes can be made if necessary AXXESSORY Talk Avdap Service The version 4 3 Windows NT based AXXESSORY Talk software is designed to start as a service using the default system service account Once started it attempts to logon as a network user in order to gain network access and if necessary will continue to try to log on about once a minute until it either succeeds or is terminated Howev er these attempts will not delay the start of AXXESSO RY Talk features other than VisualMail While the network connection is down either while the service is awaiting logon or because of a later failure Visual Mail and activities such as print report or save restore mapped to a network location will fail Once the logon succeeds and while the network is up activities involv ing the network connection will succeed AXXESSORY Talk will start up automatically and does not require a user to log on to Windows NT in or der to start it However the service must wait for log on to get access to network resources in the foll
98. ndows 95 as long as there is a TCP IP network connection from the PC running the Avdap Mon utility to the AXXESSORY Talk PC Note that the software supports only one active AvdapMon connec tion This program has the following parameters avdapmon IP number socket number OCTOBER 1997 The lt number is the IP number of the AXXESSO RY Talk PC in dotted notation e g 190 253 11 210 The socket number is the socket number of the Av dap service If not configured differently the default socket number is 4444 If the AvdapMon utility is run on the AXXESSORY Talk PC itself there is a shortcut notation to specify the IP and port numbers In this case simply type avdap mon that is avdapmon followed by a space a peri od a space and a period again To protect the AXXESSORY Talk against unautho rized access through AvdapMon a password can be re quired to use the AvdapMon utility This password is set through Database Programming see 27 Registry Information AXXESSORY Talk 4 3 now uses Windows NT Registry to store the command line options To modify values in the Registry use the Win dows NT registry editor program called RE GEDT32 EXE CAUTION This registry configuration is not a part of the software configuration It is included here for diag nostic and troubleshooting purposes only Under nor mal circumstances you should never need to access the registry settings This pro
99. nges and Corrections The CPU MEM CPU020 PCM and Options Card RS 232 C connection information described on pages and 2 36 in the Issue 4 manual should be modi fied as follows If necessary an eight wire MOD TAP modular adapter and an eight wire reversing inverting line cord can be used for special applications requiring hardware flow control The pin functions of the AXXESS CPU MEM Card CPU020 PCM Card and Options Card RS 232 C ports are listed in the following chart NOTE The PC or output device RS 232 C ports must be configured as Data Terminal Equipment DTE The AXXESS RS 232 C ports are always configured as Data Carrier Equipment DCE AXX DB9 DB25 SIGNAL NAME FUNCTION PIN PIN PIN No Connection 1 No Connection 2 Signal Ground Reference Ground 3 5 7 Transmit Data TXD Data to Axxess 4 3 2 Data Term Ready DTR Signal to Axxess 5 7 4 Receive Data Data from Axxess 6 2 3 Data Set Ready DSR Signal from Axxess 7 6 6 always true Clear To Send CTS Signal from Axxess 8 8 5 The CPU Card RS 232 C port does not support other RS 232 C ports MEM and CPU020 PCM do support Software flow control adapters The following wiring diagrams can be used to build adapters that will with a line cord connect one of the RS 232 C ports on the CPU MEM CPU020 PCM or Options Card s to the DB9 or DB25 ports found on most PCs and output de vices AXXESS RS 232 C PC OUTPUT DB25
100. nly In either numeric or alphanumer ic mode you can speed dial a number using the speed dial key or feature code In nu meric mode you can press the REDIAL key to enter the stored characters You may chain speed dial and or redial numbers to gether d Hang up to complete the programming 6 To turn off Do Not Disturb Enter the Do Not Disturb Off feature code 371 The On Off feature code cannot be used in remote pro gramming The call is automatically disconnected when the feature code is accepted If you entered an invalid feature code you will hear reorder tones and can try again Remote Forward Programming TO FORWARD A STATION USING THE REMOTE PROGRAMMING FEATURE NOTE After each entry non display keyset users will hear a confirmation tone Outside callers using a DISA line will hear confirmation tone followed by DISA dial tone Display keyset users will not hear confirmation tones but will see a prompt asking for the next entry 1 Jf calling from an outside telephone access the system through a DISA line Enter the DISA se Page 12 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL 2 3 4 5 6 curity code if applicable You hear a confirma tion tone followed by DISA dial tone If programming from another station lift the handset or press the SPKR key Enter the Remote Programming feature code 359 If you have a display it shows ENTER EXTENSION Executive Keyset users c
101. of 73 4 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL this step If another Agent ID is already logged in at this station you hear reorder tones and the display shows DIFFERENT AGENT ID ALREADY USED You must have the other agent log out before you can use that station To log into to ACD hunt group s that do not use Agent IDs Press 4 The display shows AGENT LOGGED INTO ALL ACDS You are logged into only the ACD hunt group s that you requested in step 2 that do not use Agent IDs If you were already logged in the display shows ALREADY LOGGED INTO unt group If you are not a member of the entered hunt group the display shows NOT AN AGENT IN THIS HUNT GROUP and you hear reorder tones Start over If off hook hang up Repeat this procedure to log into additional ACD groups if necessary ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Database Programming ACD Agent IDs Exit Preferences Windows Help Agent IDs 1001 Agent ID 1001 1002 Agent ID 1002 10 44 06 Local ACD Agent ID Programming The ACD Agent IDs programming option appears in the main screen shown on page 6 23 of the manual when you select System Wide Programming The new option is located between Account Code Information and ARS Programming The abbreviated command for ACD Agent IDs is AGID other abbreviated com mands are shown on page 6 25 in the manual New program planning sheets for Hunt Gro
102. of the step is incorrect The directions for entering a complete number should be as follows Enter a complete number Enter the extension number using your keypad When the circuit in formation is displayed press again to con tinue Page 4 124 paragraph 40 17 first bullet The Do Not Disturb messages are defined incorrectly The cor rect messages are as follows 01 DO NOT DISTURB 11 OUT OF TOWN TILL 02 LEAVE A MESSAGE 12 OUT OF OFFICE 03 IN MEETING UNTIL 13 OUT UNTIL 04 IN MEETING 14 WITH A CLIENT 05 ON VACATION TILL 15 WITH A GUEST 06 ON VACATION 16 UNAVAILABLE 07 CALL ME AT 17 IN CONFERENCE 08 AT THE DOCTOR 18 AWAY FROM DESK 09 ON A TRIP 19 GONE HOME 10 ON BREAK 20 OUT TO LUNCH Page 4 125 paragraph 40 17 last bullet The last sentence should read The new extension number can not conflict with an existing number Page 4 131 Exempt From ARS and Subject to toll restriction programming instructions The after the Yes or No response is not required The instructions should read as follows Exempt from ARS To program the Exempt from ARS option press 3 or the EXEMPT FROM ARS menu key When the display shows EX EMPT FROM ARS press 1 or the YES menu Page 70 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL key to enable the option Or press 2 or the NO menu key to disable it Then press ACCEPT to continue Subject to toll restriction To program the trunk group Subject to Toll Restr
103. of the AXXESSORY Talk If an E mail Real Name has been programmed for the AXXESSO RY Talk it will also be shown on this line e Subject The SUBJECT line will contain the line length of message Message for MB number from lt source gt If the message is marked prior ity the subject line will be preceded by the word PRIORITY The source of the voice mail mes sage will appear as one of the following MB number x extension number the voice mail system an unknown caller an outside caller at phone number NOTE If the message is from an extension ID ora mailbox the programmed username will be shown inside parentheses after the number For example mailbox 1000 ADMIN e Received on The RECEIVED ON line contains the date and time that the voice mail was received by the mailbox Priority Private or Certified If the voice mail message was sent with a delivery option the body will contain the line Message marked lt PRIOR ITY PRIVATE or CERTIFIED gt Note that this is for informational purposes only and does not affect on the E mail message itself For example if a voice mail message is marked for certified deliv ery the sender will receive a confirmation when the recipient listens to the voice mail message us ing the mailbox However the sender will not re ceive confirmation when the recipient reads the E mail e WAV file attachment The WAV file attachmen
104. on and chart on the next two pages for cable termination information NOTE If you receive a power supply with a connector on the wires the connector will have to be cut off be fore the power supply can be installed Also if a four card power supply is wall mounted be sure that the ful ly enclosed side is on the bottom 1 facing down Part Numbers The new SLC 16 LOC 16 and power supply part numbers are Bce oces oa NOTE The SLC 16 and LOC 16 can be used only with version 4 3 or higher system software Page 3 of 73 OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL FIGURE 1 SLC 16 BLOCK CABLE TERMINATIONS SLC 16 MODULAR JACK ASSEMBLY W BL TO SINGLE LINE SET OR PLAYBACK DEVICE MODULAR JACK ASSEMBLY W BL TIP TO SINGLE LINE SET OR PLAYBACK 66M1 50 TYPE DEVICE BLOCK PART OF MDF N NOT USED lt lt ABE C GND BLACK CONNECTOR 48V EXT RED POWER SUPPLY GND BLACK 72N EXT YELLOW NOTE For simplicity this figure shows single line sets and playback devices being installed using one pair cable and four conductor modular jacks Of course if three pair cable and six conductor modular jacks are used instead as is recommended extra terminal blocks and the use of cross connect wiring techniques are required Page 4 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 FIGURE 2 SLC 16 CABLE TERMINATI
105. onnect Flash flag appears in the Station Miscellaneous Flags screen and the Individ ual Station Miscellaneous Flags screen below the Outside Party Call Information Has Priority flag By default the flag is disabled To use this new station flag you must have a T1 Card equipped with the proper firmware The part numbers for the chips are 827 8664 U4 and 827 8665 U5 To remind you a warning will be displayed in Database Programming whenever the flag is changed The warn ing states that the flag will have no effect unless the correct T1 firmware is installed on the card If your T1 Card does not have the proper firmware there is an up grade kit available part number 828 1423 NOTE This flag does not affect 1 channels config ured for Loop Start Therefore an Inter Tel system can be on the receiving end with T1 Loop Start channels and will recognize the disconnect However it cannot send the disconnect only an AXXESS with 4 3 soft ware and T1 OPX can send the disconnect Advanced CO Interfaces Premium Feature Database Programming will not allow the system to equip a Card unless the Premium Feature for Advanced CO Interfaces is enabled When a database is updated and the update program de tects that a TI PRI card is equipped without the Ad vanced CO Interfaces premium feature enabled it will display an error message that says You have B chan nels disabled To activate the B channels turn o
106. our sta tion Green LED Station has a call ringing in Red LED unplugged Red LED stations in hunt group are unavail able Red LED Call is recalling from hold or transfer Green LED Trunk is in use at your station Green LED Trunk is in use at another station in a conference at your station or is un plugged Red LED Trunk is recalling from hold or trans fer Red LED This applies only to keysets with red green LEDs Page 62 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Database Programming Programming Selection Menu Exit windows Help Device Display Sort Order x Enable Database Server Compression Enable Screen Saver Setup Screen Saver Run Screen Saver ALD Agent IDz ARS Programming DHD and Reminder Messages Extension List Programming Extensions Usernames and Feature Codes ps Miscellaneous System Wide Information Page ones System Forwarding System Speed Dial System Timers Toll Restriction Ctrl D lt NEW OPTION 5 Station Programming System Wide Features Trunk Programming Station Message Detail AXXESSUR T Talk Program Shortcut ar Form Name Hunt Groups Enable Database Server Compression Preferences Flag As shown above a new Enable Database Server Com pression flag was
107. outing Table Hing In Destination Automatic Route Selection NOW YOU CAN CHOOSE ARS Canc __ TRUNKS OR TRUNK GROUPS Batch Ring in Destination Patterns Destination Destinations 5S tation Undefined 1078 13 07 01 75 tation Undefined 1079 13 08 01 Automatic Route Selection 9200 94449 15 01 01 94450 15 01 02 94451 15 01 03 94452 15 01 04 NOW YOU CAN CHOOSE ARS TRUNKS OR TRUNK GROUPS Cancel B Channel Page 8 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 SMDR and Message Print Changes To Support Call Routing To The Public Network Several changes have been made to the Station Mes sage Detail Recording SMDR feature to support Call Routing to the Public Network You can choose which trunks to include in the SMDR report This is done through the SMDR Programming screen shown below just as it was for including sta tions A new Trunks command button has been added that displays a selection screen shown at the bottom of the page The SMDR window also includes a new check box for Record Trunk to Trunk Calls This will include calls made from one outside caller to another in the SMDR report An outgoing call that has been initiated by another trunk will show the initiating trunk s number in the EXT field of the SMDR report Database Programming Exit Preferences Windows Help Record All Incoming Calls al Calls REW BUTTONY TA C
108. owing situations e If the customer s E mail System is configured to MAPI the service needs to log on so that it can access the E mail server e The B drive is mapped to a network drive the ser vice needs to log on so that it can access the direc tory on the network drive To log on to the domain server the service requires a valid user ID and password on the domain server They are programmed through AXXESSORY Talk Database Programming in the AXXESSORY Talk System Wide Programming window see page 27 The user ID and password can be obtained from the Windows NT sys tem administrator It is important that the system ad ministrator set up the password so that it will not ex pire If the password expires the log on will fail The account that the Avdap service uses must be part of the local Administrator group on the AXXESSORY Talk PC and it must have an Advanced User Right set to Log on as a batch job To do this follow these steps 1 Select the Start button and open Programs then Administrative Tools Common and then se lect User Manager 2 Select the Administrators group from the list in User Manager 3 Select the Add button Page 18 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL 4 Choose the Avdap service account from the Names list Select the Add button to add this name 5 Select OK to exit to the Local Group Properties window 6 Select User Rights from the Policies drop
109. ox Fax E mail Address counts as one user as described in the Software Key section on page 25 Fax Card Required To send and receive faxes the AXXESSORY Talk PC must have a fax card installed This can be the same fax card that supports the Fax On Demand feature The software will support up to eight fax ports See page 33 for more information on allocating fax ports for the Au tomatic Fax Detection and Fax On Demand features Programming Call Routing Announcements And Mailboxes Both Call Routing Announcements and voice mail boxes now have two new fields The affected program ming screens are shown on the next page e Fax Destination This field if programmed spec ifies the extension of the fax machine that will re ceive incoming faxes e Fax E mail Address This field if programmed specifies the E mail Address of the account that OCTOBER 1997 will receive incoming faxes The fax is converted to a TIFF file and sent to the E mail address as an attached file The address can be up to 127 charac ters To view a message use any TIFF file viewer such as Imaging for Windows If only the Fax Destination field is programmed the AXXESSORY Talk performs a blind transfer to send the fax to the programmed extension allowing the fax machine to process the incoming fax If the Fax E mail Address field is programmed the disk is not full and the AXXESSORY Talk has an available fax port to receive the incoming fax the
110. pairs to certified equipment should be coordi nated by a representative designated by the suppli er Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to re quest the user to disconnect the equipment 3 Users should ensure for their own protection that the electrical ground connections of the power util ity telephone lines and internal metallic water pipe system if present are connected together This pre caution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electri cian as appropriate The Ringer Equivalence Number REN of this device is 1 1 NOTICE The REN assigned to each terminal de vice provides an indication of the maximum num ber of terminals allowed to be connected to a tele phone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 The standard connecting arrangement codes for this equipment are CA21A CA81A CA48C Page 66 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL CHANGES AND CORRECTIONS TO THE ISSUE 4 AXXESS MANUAL Please note the following changes and corrections to Issue 4 of the manual Various loc
111. peration of AXXESSORY Talk VisualMail for each individual mailbox This field can be programmed to DISABLED FORWARD ONLY or COPY amp FORWARD e When programmed to DISABLED the mailbox functions as a normal mailbox This is the default value for this field e When programmed to FORWARD ONLY all voice mail messages delivered to the mailbox are forwarded to the E mail address specified in the mailbox s E mail Address field Note that in this configuration the voice mail messages are not saved in the mailbox In other words when the user Cancel deletes the E mail message containing the voice mail message all record of the voice mail message is gone e When this field is programmed to COPY amp FOR WARD all voice mail messages for the mailbox are delivered to the mailbox as normal and a copy is forwarded to the mailbox s E mail Address If one is deleted the other is unaffected E MAIL ADDRESS This field specifies the E mail address to which the voice mail messages will be for warded This field is unavailable if the VisualMail field is programmed to DISABLED The content and format of the field depends on the E mail system being used For example when using Lotus Notes this field could be something like John Doe Chandler Inter Tel and when using Internet mail it would be johndoe inter tel com This field can contain up to 127 characters and is empty by default Page 30 of 73 ADDENDUM TO ISSUE 4 OF THE AXXE
112. ply to a system sent mes 349 You must program a telephone number first sage 350 You have chosen not to have a pager num 323 Zero is not a valid entry To spell a name ber please press one number on the telephone key pad for each letter of the person s name 351 Cascade Level Level you are entering For the letter A press the 352 You ee not enter a valid document number number 2 key one time and for the letter F press number 3 key one time When you 353 This document is currently unavailable are finished press POUND 354 is not a valid document number 324 Zero is not a valid entry To spell a name 355 You have already selected that document please press the associated number on the telephone keypad with the desired letter of 356 To cancel To cancel press STAR To cancel press STAR the person s name you are entering For the E You have selected the maximum number of letter press the number 2 key once for documents allowed the letter B press it twice and for the letter C three times When you are finished press 295 TO Send Our Tax press POUND 359 You have selected one document Page 58 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL PROMPT 360 You haven t selected any documents yet 361 You may select one more document during this call 362 You may select up to 363 more documents during this call
113. ptions Card OPC Configuration see page 37 OCTOBER 1997 e New Card Revision Level Changes see page 1 Gain Control Daughter Card see page 37 e DKSC 16 Extended Loop Length Modification see page 38 e New Voice Processing Card VPC Models see page B8 e CPU020 PCM Card Software Installation Infor mation see page 38 e New FCC Part 68 PBX Rating see page e New Fax Card Models see page B8 e New PC Motherboard see page 41 e Config sys File Change see 41 e ACD Agent IDs see 43 e Primary Rate Service see page 50 e Customized AXXESSORY Talk Prompts see page 53 Digital Keyset Enhancements see page 60 Enable Database Server Compression Prefer ences Flag see page Forced Delayed Major Reset System Flag see pagel64 e CO Provides Progress Tones 1 Programming Flag see page e Canadian Information see page e Changes and Corrections to the Issue 4 Manual see page 67 Agent Set The Agent Set is used in place of a keyset with an at tached PCDPM It is connected to a Digital Keyset Card DKSC or DKSC 16 port just as a keyset would be It has a jack for plugging in an Inter Tel handset or headset It also has a serial connector DB9 for attach ing it to a PC ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL The Agent Set does not require a transformer or exter nal power source To operate properly the Agent Set must b
114. quipped with both red and green LEDs did not have a plastic knock out in the upper portion of the back of the keyset to al low easy connection to the keyset control board Instead you must open the back of the keyset secured by four screws and route the cable through the plastic knockout in the lower portion of the back housing just as you would if you were wall mounting the keyset Page 3 107 step 5b The first part of the sentence should read Depending on which number VPC 1 3 Page 3 121 paragraph 13 2 step 6a the second one The end of the sentence should read default is 91000 for the CPU 256 or CPU 512 Master and 91001 for the CPU 512 Slave Page Default Station feature code The descrip tion should read This single feature code cancels ac count code for all calls following do not disturb manual call forwarding background music ring inter com always and queue requests It restores handsfree mode pages hunt group calls and system forwarding and it returns keyset volumes to default values Page paragraph 4 3 second bullet The first sentence should be If the call is not seized and not sent to a station the caller will hear ringing until he or she hangs up Page 4 12 paragraph 4 12 It should read as follows If a station user transfers or forwards an outside call to an outside telephone number it becomes an unsuper vised CO to CO call because no inside parties are in volved The CO to CO
115. second cadence that rings twice Each ring lasts 800 ms and is separated from the next ring by 400 ms of silence The remaining 4 seconds is silent Standard CO Ring This is a repeating 6 second cadence that rings once for 2 seconds followed by 4 seconds of silence This is a repeating 6 second cadence that rings once for 2 seconds followed by 4 seconds of silence Digital Keyset MDPM Standard IC Ring This cadence has two 250 ms rings every 2 seconds Extended CO Ring Extended IC Ring This is a repeating 3 second cadence that rings once for 1 second followed by 2 seconds of silence Standard CO Ring This is a repeating 6 second cadence that rings once for 2 seconds followed by 4 seconds of silence Extended CO Ring This is a repeating 6 second cadence that rings once for 4 seconds followed by 2 seconds of silence Analog Keyset Data Port Module Standard IC Ring This cadence rings for 1024 milliseconds fol lowed by 2048 milliseconds of silence Extended IC Ring This is a repeating 2 second cadence that rings twice Each ring lasts 200 ms and is separated from the next ring by 400 ms of silence The remaining 1 2 seconds is silent Standard CO Ring This is a repeating 6 second cadence that rings once for 2 seconds followed by 4 seconds of silence Extended CO Ring Same as Standard CO Ring cadence Page 35 of 73 OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL RS 232 C Cha
116. set Layouts EXECUTIVE KEYSET STANDARD KEYSET BASIC KEYSET le L LIE JL ILE LP ILE E db 3 12 BOMBE CR EI LE s o 9102 IC jE JI EL EL HL 34DL E I Jf m aes E 8 _ EE EJ Ei E 38 Coe JL JE COICC COC The keys are numbered to show the functions of the keys on the various maps Note that when a key is changed on one map the corresponding key on any other keyset type in that map is automatically changed to match Blank keys are not programmable The keys are defined as follows in the default key maps shown above xv BENT 1 T NNI 1 Call Key 1 Programmable Key 8 Individual Hold Ex Call Key 2 Call Key 3 15 Programmable Key 10 System Speed Dial 4 Call Key 4 16 Programmable Key 11 Redial LE IC Intercom 26 Fowad 8 Programmable Key 3 Undefined 29 Outgoing Ea Programmable Key 4 Undefined 30 Speakerphone On Off Message 10 Programmable Key 5 Undefined 3 Message 11 Programmable Key 6 Undefined 32 Microphone Mute Page 61 of 73 OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Keyset Light Emitting Diode LED Indications STEADY SLOW MEDIUM FAST FLUTTER 0 IPM 30 IPM 120 IPM 240 IPM 60 960 IPM DATA Auto dial modem is Ring signal is being Data call is in prog dialing and the data port is unavailable Red LED sent to the data de ress and acce
117. ss 3 091 To skip back to the previous message press 092 To replay the message envelope press 5 093 To listen to your next message press 6 094 There previous messages 097 There are no further messages 098 Message received smi 105 second 106 106 Message received from an outside caller Message received from an outside caller from an outside caller 107 To record an introduction with a copy of this message press 1 108 To change your personal greeting press 1 L me your in the directory press OCTOBER 1997 sd 115 To select the To select the system greeting press 3 greeting press To select the system greeting press 3 116 After the tone please record your greeting then press POUND 117 Greeting saved Greeting saved 118 After the tone please record your name then press POUND 119 Name Name saved E Your message is currently set to return 123 message source 125 message length 130 This option is now on 131 For time and date press 1 132 Your message envelope will play all op tions 133 is turned on to call youat Page 55 of 73 OCTOBER 1997 145 Saturday 146 To turn this number on or off press 1 152 For notification of all new messages press l 153 For priority only press 2 154 Please enter the destin
118. ssible vice Red LED A continuous flutter Intercom call is in Recalling intercom progress Green call is camped on indicates that the LED Green LED data device is off hook Red LED Intercom call is on hold Green LED Intercom call is camped on waiting Green LED Speakerphone is on or ready for use Or SPKR is in progress Red LED station programming CNF MUTE Microphone is muted Red LED FWD Calls are being for warded Red LED MSG Station is in alphanu Message is waiting meric mode Red Red LED LED Your station is in Station is in do not disturb Red LED do not disturb Red Call is active at your LED Station is busy or station Green LED Conference is recal ling your station Green LED Conference is in progress Green LED A conference party is on conference wait hold Green LED Continuous flutter indicates that the sta tion was left off hook Red LED Hunt group has a call camped on Red LED Call or queue call Call is on hold back is ringing in Green LED camped on waiting Green LED Trunk is ringing in Trunk is on hold or camped on wait Red LED if on ing Red LED if on another station or another station or green if at your sta green if at your sta tion tion Or busy trunk queue callback to y
119. system was unable to deliver message 304 percent full notification due to a programming error Es I m sorry Voice mail is full and cannot re 332 Extension ID cord any messages 333 the operator n 306 Zero 334 the operator Ed POUND 335 Remote Messaging will call 308 STAR 336 To change a cascade level press 1 SNP 337 To select a message notification category 310 Please Please speak louder louder press 4 E You have EGIT MERGER for the maximum time 338 Please enter the cascade level you wish to permitted program 313 313 Resuming playback Resuming playback 339 With a withapagernumberof number withapagernumberof You have priority message have one You have one priority message message E To change the pager dial string press 3 E Use 2 digits for the hour and 2 digits for the 341 To call an internal extension press 1 nimutes 342 To call an outside number press 2 318 You have chosen not to have a password 344 Please enter the digits for your digital pager 319 I m sorry This mailbox is currently in use and wait for further instructions and cannot be accessed Please try again 345 The new pager number is later 346 Mailbox Number 321 If you are calling from a rotary type tele phone please stay on the line and your call 347 New Message Count will be answered 348 Pause 322 You can not re
120. t will appear as a file with the name VM WAV To listen to the message the user must play the WAV file using multimedia software such as Sound Re corder Page 25 of 73 OCTOBER 1997 Programming AXXESSORY Talk VisualMail must be programmed on the system wide level and the mailbox level It can not be programmed through the AXXESSORY Talk mailboxes System wide programming is performed through the AXXESSORY Talk System Wide Information screen as shown on the After the system wide E mail fields have been programmed and saved to the database the AXXESSORY Talk will log on to the cus tomer s E mail system At that point it is ready to start sending E mail messages NOTE The installer should watch the voice mail mon itor closely and examine the AXXESSORY Talk mes sages to make sure that VisualMail is started If it does not start the AXXESSORY Talk will keep trying every 30 seconds until login is successful or VisualMail is manually disabled Next each mailbox that is going to use the AXXESSO RY Talk VisualMail feature must be configured This requires programming of the mailbox s VisualMail and E mail Address fields Once these fields are pro ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL grammed AXXESSORY Talk VisualMail is fully op erational Mailbox programming is performed using the Mailbox screen shown on page BO Note that there are some other external configurations involved in getting the AXXESSORY Talk Visual
121. t stream Applica tions for this service include video conferencing and LAN connections This is not supported in AXXESS version 4 X software Network Ring Again Network ring again is like the AXXESS queue feature that allows a caller to queue on to a busy station and then be called when the station is available However network ring again allows queuing between two PBXs that are on the same ISDN network This is not supported in AXXESS version 4 X software Page 51 of 73 OCTOBER 1997 Non Facility Associated Signaling NFAS When a site uses several Primary Rate Interface circuits the D channel on one circuit can support the B channels on other circuits providing one additional B channel per circuit that is 24 B channels instead of 23B D This is called Non Facility Associated Signaling or NFAS This arrangement also requires D channel backup This is not supported in AXXESS version 4 X software On Demand B Channel Selection This feature al lows on demand allocation of B channels With on de mand B channel selection all B channel trunks can be assigned to one trunk group and then programmed to be used as needed ARS outgoing access etc This fea ture takes full advantage of the AXXESS System fea tures trunk groups ARS and call routing and allows maximum on demand use of the bandwidth This can be combined with Dedicated Service Primary Rate Interface PRI This is the ISDN cir cuit that provides B channels
122. t will be for warded to this address Or if a user attempts to reply to a VisualMail E mail message the message will go to this address instead of going to the AXXESSORY Talk PC This field can contain up to 127 characters and it is empty by default NOTE Even though this field is not required Inter Tel strongly recommends that you pro vide an E mail address to forward any E mail received by the AXXESSORY Talk PC It will alert the Admin istrator to any problem with the E mail addresses PASSWORD This system wide field specifies the password for the voice mail PC s E mail account Be fore the voice mail PC can send or receive E mail mes sages it must log on to the underlying E mail system Therefore the voice mail PC must have an account on the customer s E mail system and this field specifies the password for that account This field can contain up to 40 characters and it is empty by default Page 28 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL OCTOBER 1997 Network Logon Settings Network Domain PT Username on Network Domain 1 The following information is used by the service USERNAME ON NETWORK DOMAIN This field when it logs on to the network Refer to page 18 for specifies the username that the Avdap service user ac information about setting up the Avdap user account count will use to log on to the network NETWORK DOMAIN This field specifies the name of the network domain in which the A
123. that can carry voice data and video simultaneously It also has one D channel for out of band signaling and packet data NOTE The AXXESS System does not support the use of the D channel for packet data See also 23B D and 30B D Primary Rate Interface Nodal Centrex Express This service type allows communication between a PBX system and a Centrex system This is not sup ported in AXXESS version 4 X software ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Private Line Integration This allows the system to have private lines using individual channels The D channel is not used on the private lines This is not sup ported in AXXESS version 4 X software Switched Digital Services Switched digital services provide ISDN over a single telephone line by combin ing several B channels into a single bit stream Switched digital service types include HO H11 Multi rate and N X 64 kbps This is not supported in AXXESS version 4 X software Two Stage Caller Identification ANI DNIS This is a two stage address service that provides both the caller s telephone number and the dialed number It combines the ANI and the DNIS features de scribed above User To User Information UUD This type of ISDN service allows two users to share and manipulate data over the D channel while maintaining a voice connec tion on a B channel For example both parties can view the same document discuss it edit it and see the changes as they are made
124. the OK command button followed by the Next command button An Interrupt Request IRQ window appears Make sure the IRQ Value is set to 5 default Then select the Next command button to contin ue A Shared Memory Address window appears Make sure the shared memory address is set to 0 00000 default Then select the Next com mand button to continue An Advanced Options window appears Select the Advanced Options command button to open a dialog In the dialog change the Driver Start up to Automatic Then select Ok to close the dialog and select the Next command button to continue Another window displays asking if you wish to automatically start the drivers after updating your configuration Select No default and then select the Finish command button to continue After some additional files are installed the HASP Device Driver Installation Utility for Windows NT window appears Select the OK command button to continue After the remaining files are installed a window appears stating that AXXESSORY Talk has been successfully installed Select the Finish command button to continue A window appears informing you that you must restart the system to complete the installation Select the OK command button To install the Japanese voice prompts if de sired remove Applications Software Disk 5 of 5 and insert NT Japanese Prompts Disk 1 of 3 Select Start and then Run Enter a pmtse tup a
125. tions Use Green LED s for Direct Rings Validate Voice Mailbox Numbers Toggle Flag Forced Delayed Major Reset System Flag As shown above a new Forced Delayed Major Reset flag was added to the System Flags screen Normally the system will not perform a major reset if there are any active calls However if this flag is en abled the system will force a major reset at a specified time The time is either the default delayed major time or the user specified delayed major time programmed in the Miscellaneous System Wide Information screen The default for this flag is Disabled The major reset will cause all active calls on the system to be dropped Because of this the flag should be used only on systems which run on a 24 hour basis and do NORMAL ENABLED YES ENABLED ENABLED DISABLED NO NO 12 HOUR ENABLED TES YES not have a consistent time when all resources are idle during which a normal delayed major reset can be per formed This flag affects any request to perform a major reset whether it be by the system itself for resource reconcili ation or requested by the programmer through the Da tabase Save Restore screen Reset System command NOTE If this flag is enabled the installer should in form the customer that enabling this flag will drop all active calls at the specified delayed major time should a major reset be necessary This will not happen every day but it will happen occasionally
126. to copy the newly created profile into an area of the Win dows NT Registry used by Exchange when started from the VisualMail This program must be run whenever there is a change to the profile or to the selection of the default profile in this Properties dialog Like Setup exe this program can be run from the Windows NT Explorer from the Start menu s Run selection or from a command shell Lotus Notes VIM Special Setup When using Lotus Notes a VIM E mail system in clude the directory where Lotus Notes is installed in the Path System Variables To do this in Control Panel open System and select the Environment tab then se lect the Path variable from the System Variables list and enter the Lotus Notes directory in the Value text box Select OK to close System The Path will take ef fect the next time the PC is rebooted SMTP POPS3 Special Setup When VisualMail is configured for SMTP POP3 you must program the E mail Real Name field as described on page However the VisualMail must not be logged on to the SMTP POP3 E mail service This is because when the VisualMail logs on to the SMTP POP3 server the E mail Real Name appears as the sender Once it is logged in programming changes to the E mail Real Name will not take effect until Visu alMail logs out and back in again The best way to log out is to change the E mail System to None update the database Wait at least 3 minutes to allow the data base update to tak
127. triction of the incoming trunk s group and that trunk s Subject To Toll Restriction flag are not checked If a caller dials a number that is not allowed through toll restriction the call will be routed to the primary atten dant Programming Call Routing Tables Call Routing to the Public Network is programmed through the Call Routing Table screens for program ming Individual Patterns Area Code Batch Inserts or Batch Ring In Destinations as shown on the next page Even though Primary Rate trunks appear in the selec tion lists they can only be used by selecting ARS indi vidual B channel trunks or trunk groups containing B channel trunks will not function properly with this feature NOTE This cannot be programmed if you enter data base programming using the User password and it cannot be programmed through an Administrator s keyset Individual Pattern Call Routing Table Call R outing 01 Pattern Pattern Name Ring in Type d Single Extension List Bing In Destination Trunk Group 001 gt DISA gt Call Routing Table 9201 TOM is NOW YOU CAN CHOOSE ARS TRUNKS OR TRUNK GROUPS Page 7 of 73 OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL ad Area Codes Batch Pattern Insert Call Routing T able Area Code Patterns Call R outing 01 200 Pattern Hing in Type Exclude Single gt Extension List DISA Call R
128. ups and Agent IDs are included on page 49 When you select the ACD Agent IDs option from the System Wide Programming menu the window shown above appears Use the following procedures to create program or delete Agent IDs PROGRAM or CREATE To create a new ACD Agent ID select the Create command button Or to program an existing Agent ID highlight the Agent ID to be programmed and select the Program command button The Window at the right appears AGENT ID PICK AGENT ID Enter an Agent ID number of up to five digits If desired you can use the Pick Agent ID command button to view a list of available numbers and select your Agent ID from the list Do not enter the same number as an exist ing Agent ID or you will receive an error message when you try to exit ACD Agent ID Agent ID Description Agent ID 1001 e DESCRIPTION Enter a description for the Agent ID You can use up to 20 characters e OK CANCEL When you have entered the Agent ID and its description select the OK command but ton to exit and save the information Or to exit without saving your entry select the Cancel com mand button DELETE To delete one or more Agent IDs select the Delete command button A window appears as shown on th next page Page 45 of 73 OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Delete ACD Agent IDs Agent IDs to Delete 1001 Agent ID 1001 Pick List 1002 Agent ID 1002 When you sel
129. ust be made as indicated in the diagram correct pins connected regardless of whether a reversing or non reversing line cord is used Page 36 of 73 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL Preventing Memory Shortages Inter Tel recommends that fully loaded AXXESS Sys tems with a large number of trunks and heavy call traf fic have extended memory added on the CPU The kit part number 828 1405 contains four RAM chips that are installed in sockets on the CPU Without added memory on the CPU fully loaded AX XESS Systems may periodically reset due to memory shortages The reset is the result of the CPU attempting to recover memory New CPU020 PCM Card Configurations New CPU020 PCM Card combination kits are now available Each kit includes a CPU020 Card a PCM Card the proper boot ROM and memory map PAL and any additional memory components required The combined cards are shipped pre assembled with the current production version system software already loaded The CPU020 PCM Card combinations available are CPUO20PCM COMBINATION PART NO New CPU MEM Card Configuration A new CPU MEM Card combination kit is now avail able The kit includes a CPU Card and a MEM Card The combined cards are now compatible with both ver sion 3 X and version 4 X systems Only the appropriate Premium ROMs need to be added CPU MEM COMBINATION PART NO CPU MEM CPU 112 550 9018 The MEM Card 550 2100 which is so
130. x ports is set in database programming It can be programmed using the User password However it cannot be changed through the mailboxes Fax On Demand Miscellaneous Information Fax Retry Timer min Default 10 Range 1 255 Fax Retransmission Timer min Default 1 Range 1 255 Automatic Header Reduction NEW FIELD gt Maximum Fax Delivery Attempts 5 Default 5 Range 1 15 Maximum Fax On Demand Ports Default 8 Range 0 8 a sixteenths of inches Default 4 Range 0 160 Fax Tone Wait Timer sec Default 40 Range 1 255 Maximum Fax On Demand Library Size Maximum Fax Selections Default 10 Range 1 20 lo megabytes Default 0 Range 0 255 Current Fax On Demand Library Size bytes Percentage of Maximum Currently Used Hone Page 33 of 73 OCTOBER 1997 Voice Mail Save Restore To A Network Drive The NT version of the AXXESSORY Talk allows the user to save or restore the database voice data and se lected information using a network directory in addi tion to the AXXESSORY Talk hard drive or floppy drive The AXXESSORY Talk provides this support by mapping the B drive to the desired target directory as follows e The Avdap service must have access to directory read access for a restore and read write access for a save If using a network path it will need to run AXXESSORY Talk so that it logs in as a network user that has access to the network path
131. y also be installed as described in step 30 6 Select Start and then 7 Inthe Command Line text box enter A setup or B setup if the B drive is used Then select the OK command button NOTE If necessary you can select Cancel from any setup window to exit without perform ing the installation Also during the file instal lation process pressing ESC will exit the setup program without completing the installation 8 A Welcome window appears Select the Next command button to begin the installation If the 9 10 41 12 13 14 15 16 17 18 19 20 21 Page 17 of 73 OCTOBER 1997 software has been installed before you will be asked to stop the Avdap service A Select Destination Directory window asking you for the desired destination directory name appears If the software has been installed be fore the previous directory will be the default value if not it is To use the default drive and directory name se lect the Next command button To select anoth er drive and or directory select the Browse command button and follow the displayed in structions If you are re installing software skip to step 15 NOTE If the directory already exists a mes sage displays asking if you are sure you want to use that directory Select the Yes command but ton to continue The next window asks Create Installer Ac count If
132. y revision level 2 G or later T1Cs that have U4 labeled 827 8376 and U5 labeled 827 8375 must first be equipped with an upgrade kit part no 828 1367 before using them with the version 4 1 or later PRI feature Revision level 2 F or earlier TICs cannot be upgraded they must be replaced with new T1Cs This information is summarized in the following chart T1C REV LEVEL SYSTEM SOFTWARE LEVEL up through 2 F v2 or v3 only 2 G to 3 J v2 v4 and v4 1 or later PRI if equipped with 828 1367 kit and PRI Daughter Card 3 K or later v2 v4 and v4 1 or later PRI if equipped with PRI Daughter Card T1 Gain Control TGC Daughter Card If experiencing excessive E amp M gain levels on a TI Card that is not equipped with a PRI Daughter Card two special software components and a TGC Daughter Card kit part no 828 1397 can be attached to the card to provide 6dB of attenuation To use the TGC Daughter Card the T1 Card must be at revision level 2 G or later Page 37 of 73 OCTOBER 1997 DKSC 16 Extended Loop Length Modification For longer station loop lengths up to 154 ohms 3000 ft if necessary an optional external power supply with the following characteristics can be connected to the DKSC 16 termination block e 36VDC e 120 per keyset 1 92A for all 16 circuits This option is available only on DKSC 16s that are at revision level 2 0 or later or that have been modified a
133. zed access a password can be required to use the AvdapMon utility described on page I9 When you select this command button the fol lowing screen appears Enter the password and select OK Then you will be prompted to enter the password again Enter it exactly as you did the first time and se lect OK Or select Cancel to leave the password un changed Password Entry Page 27 of 73 OCTOBER 1997 ADDENDUM TO ISSUE 4 OF THE AXXESS MANUAL m Email Settings Email Address Email Real Name Email Username Email SMTP Server ns Email POP Server Administrator Email Address p E MAIL ADDRESS This field specifies the AXXES SORY Talk s E mail address It is only required if the E mail System field is programmed to SMTP POP3 When the voice mail PC sends an Internet mail mes sage this address will be used as the E mail address in the Reply To field of the E mail header This is the address at which the voice mail PC will receive Internet mail messages This field can contain up to 127 charac ters and it is empty by default For example when using Internet mail this field might look like johndoe inter tel com E MAIL REAL NAME This field specifies the AX XESSORY Talk s user name such as VOICE MAIL It is only programmable if the E mail System field is programmed to SMTP POP3 and it is optional When the voice mail PC sends an Internet mail message this name will be included

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