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Bryant 588A Air Conditioner User Manual

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1. el 2 Locate the 3 pin password jumper PASSWORD on the system board see System Board Components on page 78 and attach the jumper plug to pins 2 and 3 to clear the password K NOTE When you receive your computer the jumper plug is attached to pins 1 and 2 3 Close the computer cover 4 Connect your computer and monitor to electrical outlets and turn them on Appendix 137 www dell com support dell com 138 5 After the Microsoft Windows desktop appears on your computer shut down the computer see Turning Off Your Computer on page 69 6 Turn off the monitor and disconnect it from the electrical outlet Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board Open the computer cover see Opening the Computer Cover on page 76 Locate the 3 pin password jumper on the system board see System Board Components on page 78 and attach the jumper to pins and 2 to reenable the password feature 10 Replace the computer cover see Closing the Computer Cover on page 125 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Clearing CMOS Settings A CAUTION Before you begin any of the procedures in this section
2. 84 Installing PCI Express Graphics Cards in a Dual Configuration 86 Removing PCI and PCI Express Cards 89 Installing PCI and PCI Express Cards 91 Network Adapter and Sound Card Settings 94 Drives a a er a balde Ba 95 General Installation Guidelines 95 Connecting Drive Cables 0 96 Hard Drive cilea aa Aa aa 97 Removing a Hard Drive 97 Installing a Hard Drive o o oo o 98 Floppy Drive scia Se a aa i ila 101 Removing a Floppy Drive o o o 101 Installing a Floppy Drive LL 103 Media Card Reader 105 Removing a Media Card Reader 105 Installing a Media Card Reader o a 106 Contents CD DVD Drive ia ee ii Para 108 Removing a CD DVD Drive o e 109 Installing a CD DVD Drive 2 2 2 ee ee ee 110 Processor Airflow Shroud 112 Removing the Processor Airflow Shroud 112 Installing the Processor Airflow Shroud 113 Processori iii id a e 113 Removing the Processor LL 113 Installing the Processor LL 117 Front Panel y A a A ase BPO 120 Removing the Front Panel 120 Replacing the Front Panel 120 Drive Dooi i a e RE A he ce una 121 Removing the Drive DOOr o eee eae 121 Replacing the Drive Door LL 122 Battery atroce Rel Li in 124 Replacing the Battery 2 2 0 o ee 124 Closing th
3. K NOTE If your computer currently boots to RAID and you delete the RAID volume your computer will become unbootable 1 Launch Nvidia MediaShield Click to select an array 3 Click Delete Array in the System Tasks pane The Delete Array Wizard appears 4 Click Next A confirmation screen will appear with the name and size of the array that you have marked for deletion 5 Click Finish to delete the RAID configuration Any other arrays and installed hard drives should be visible in the NVRAID management utility window Morphing from a Single Drive RAID 0 Configuration to a Dual Drive RAID Configuration Follow this procedure if you have added a new hard drive to your computer and want to reconfigure it and your old hard drive into a RAID level 1 configuration without losing any data 1 Launch Nvidia MediaShield K NOTE Select your pre existing hard drive as your source drive it should be the hard drive containing the data or operating system files that you want to keep on the RAID volume Click to select an array Click Convert Array in the System Tasks pane The Convert Array Wizard appears 4 Click Next Select Mirroring or Striping from the drop down menu Click Next NOTICE In the following step you will lose all data contained on the target member drive Select the new hard drive by clicking the checkbox beside it 8 Click Finish Rebuilding a Degraded RAID Level 1 Configuration If your computer has r
4. Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic website at www sonic com for additional information Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 4 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows
5. e 31 PCIExpress Cards oci aa a a eh Sey 37 NVIDIA SLI Dual Graphics Technology 38 3 Solving Problems Troubleshooting Tips o o o 39 Battery Problems ocios pi fa de ao ne an 39 Drive Problems o o o e 39 CD and DVD drive problems 40 Hard drive problems 41 E Mail Modem and Internet Problems 41 Error Messages ili a 42 IEEE 1394 Device Problems 43 Keyboard Problems 44 Lockups and Software Problems 44 The computer does not start Up 45 The computer stops responding 2 45 A program stops responding o a 45 A program crashes repeatedly o o 45 A program is designed for an earlier Windows operating system 46 A solid blue screen appears 46 Other software problems 46 Memory Problems 47 Mouse Problems 0 47 4 Contents Network Problems 48 Power ProblemsS eee ee eee ene 49 Printer Problems gori Ks Woe ee ee a a e aa 50 ScannerProblems 0 00000 ee eee eee 51 Sound and Speaker Problems o a 51 No sound from speakers 51 No sound from headphones LL 52 Video and Monitor Problems 53 Ifthe screen is blank LL 53 If the screen is difficult to read 53 If 3 D image quality is poor ooa a 54 Adva
6. City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 001 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support for portable XPS computers only Technical Support for all other Dell computers Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 4594 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable computers Technical Support for servers and workstations Home and Small Business Government and Bu
7. Controls and Lights Power control Power light Hard drive access light Link integrity light on integrated network adapter Activity light on integrated network adapter Diagnostic lights push button green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with an installed device solid amber indicates an internal power problem see Power Problems on page 49 green green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer yellow light A good connection exists between a 1 GB or 1000 Mbps network and the computer off no light The computer is not detecting a physical connection to the network yellow blinking light when there is activity on the network If there is not any network activity the light will be off four lights on the front panel See Diagnostic Lights on page 55 Appendix 129 www dell com support dell com 130 Controls and Lights continued Standby power light AUXPWR on the system board Case backlight color options off no light ruby emerald sapphire default amber amethyst topaz diamond See Changing the Front Panel Light Color on page 15 Power 650 W DC power supply Wattage 650 W Heat dissipation 1000 BTU hr Voltage see the safety instr
8. General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 154 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Singapore Singapore International Access Code 005 Country Code 65 Website support ap dell com Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800 394 7478 604 633 4949 toll free 1 800 394 7412 toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 011 709 7713 011
9. NOTE If a graphics card is installed in each of the PCI Express x16 card slots in the dual graphics configuration the PCI Express x1 card slot is not available for use 8 back panel connectors Plug USB audio and other devices into the appropriate connector Removing and Installing Parts 73 www dell com support dell com mouse connector Plug a standard mouse into the green mouse connector Turn off the computer and any attached devices before you connect a mouse to the computer If you have a USB mouse plug it into a USB connector surround connector Use the black surround connector to attach multichannel capable speakers line out connector Use the green line out connector available on computers with integrated sound to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card line in connector side surround link integrity light Use the blue and silver connector to attach a record playback device such as a cassette player CD player or VCR or to provide enhanced surround audio for computers with 7 1 speakers On computers with a sound card use the connector on the card Green A good connection exists between a 10 Mbps network and the computer Orange A good connection exists between a 100 Mbps network and the computer Yellow A good network connection exists between a 1000 Mbps network and the compu
10. O processor fan power supply fans 2 Removing and Installing Parts 77 www dell com support dell com System Board Components optical drive connector IDE front panel connector floppy drive connector FLOPPY FRNT PNL serial ATA connectors password jumper internal speaker SPKR battery BATT LO SATA3 PASSWORD z Aa Pa card fan connector i EE O FAN CCAG main power connector E i D E I i H CMOS jumper POWER L RTCRST z memory module connectors 2 4 gt memory nodule aiaa connectors 1 3 processor and heat sink connector power connector CPU fan Ro De Dos ba Pb Po Ps PP connectors 2 ni 18 O E POWER12V EE EE n ER EE poo ET te ER lo ha PCI Express x16 card connector PCI Express x1 card connector PCI Express x16 card connector Removing and Installing Parts front panel light connector LED internal USB connector USB USB FlexBay connector FLEXBAY card fan connector FAN SYS 1394 connector 1394 front panel audio FP_AUD PCI card connectors PCI SLOT 4 PCI SLOT 5 PCI SLOT 6 Memory You can increase your computer memory by installing memory modules on the system board Your computer supports DDR2 memory For additional information on the type
11. all four lights display solid green If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern Problem Description Suggested Resolution DODO The computer is in a normal off condition or Plug the computer into a working electrical a possible pre BIOS failure has occurred outlet Also see Power Problems on page 49 The diagnostic lights are not lit after the system successfully boots to the operating system DOOO A possible processor failure has occurred Reinstall the processor see Processor on page 113 and restart the computer 19000 Memory modules are detected but a memory If you have two or more memory modules failure has occurred installed remove the modules reinstall one module see Installing Memory on page 80 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memory on page 80 If the problem persists contact Dell see Contacting Dell on page 142 Advanced Troubleshooting 55 www dell com support dell com Light Pattern Problem Description Suggested Resolution 0090 00009 A possible graphics card failure has occurred If the computer has a graphics card remove the c
12. drive door replacing 122 front panel 71 drivers about 60 identifying 60 drives doors 71 hard drive 97 installing CD DVD 110 installing floppy 103 Index 161 drives continued installing hard drive 98 problems 39 RAID 21 removing CD DVD 109 removing floppy 101 removing hard drive 97 serial ATA 97 dual monitors 19 DVD drive problems 40 DVDs 30 playing 28 E e mail problems 41 end user license agreement 10 ergonomics information 10 error messages diagnostic lights 55 problems 42 F fans power supply 73 processor 73 Files and Settings Transfer Wizard 28 162 Index Finding Information 9 floppy drive installing 103 removing 101 front panel light color 15 G Graphics Dual Graphics 38 hard drive activity light 71 installing 98 problems 41 removing 97 hardware Dell Diagnostics 58 drives RAID configuration 21 Hardware Troubleshooter 64 headphone connector 72 Help and Support Center 12 help file Windows Help and Support Center 12 hibernate mode 33 35 Hyper Threading 37 l IEEE 1394 connector 72 75 problems 43 installing parts before you begin 69 recommended tools 69 turning off your computer 69 Internet problems 41 K keyboard problems 44 L labels Microsoft Windows 11 Service Tag 11 lights diagnostic 55 front of computer 55 hard drive activity 71 media card reader ins
13. reconnect the mouse cable as shown on the setup diagram for your computer and then restart the computer Solving Problems 47 www dell com support dell com 48 RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the setup diagram for your computer 4 Start the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See Reinstalling Drivers on page 61 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 64 Network Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description o
14. 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Appendix 155 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax Website support euro dell com E mail support euro dell com se sv emaildell Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91722 92 00 91 722 95 83 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com
15. CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see Replacing the Battery on page 124 If the battery still does not work properly contact Dell see Contacting Dell on page 142 Drive Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Solving Problems 39 www dell com support dell com 40 ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy disk and restart the computer CLEAN THE DRIVE OR DISK See Cleaning Your
16. Computer Connecting Two Monitors Without an Adapter K NOTE Dependent upon options selected when you purchased your computer your video card may have either two DVI ports or one DVI port and one VGA port Follow these instructions if you are connecting two monitors with DVI connectors to the two optional DVI ports on your computer or if you are connecting one monitor with a DVI connector and one VGA monitor to the DVI and optional VGA ports on your computer If you have a monitor with a VGA connector but your computer has two DVI ports follow the instructions in Connecting Two Monitors With the Use of an Adapter on page 20 K NOTE If you are using PCI Express graphics cards in a dual configuration only a single monitor is supported 1 Follow the procedures in Before You Begin on page 69 2 Connect each of the monitors to a the appropriate connector on the back of the computer If your monitor has a DVI connector use the white DVI port on your computer If your monitor has a VGA connector use the optional blue VGA port on your computer 3 Change the display settings to support both monitors see Changing the Display Settings to Support Two Monitors on page 20 DVI to VGA adapter DVI white connector TV OUT connector __J VGA blue connector optional Setting Up and Using Your Computer 19 www dell com support dell com 20 Connecting Two Monitors With the Use of an Adapt
17. Computer on page 139 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 64 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 58 CD and DVD drive problems K NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD K NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 51 Solving Problems Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc See Standby Mode on page 33 or search for the keyword standby in Windows Help and Support Center for information on power management modes For information on accessing window Help see Windows Help and Support Center on page 12 Hard drive problems RUN C
18. Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4
19. Removing and Installing Parts Drive Door A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Removing the Drive Door 1 Open the drive door Removing and Installing Parts 121 www dell com support dell com 122 2 Unsnap the top bracket hinge and pull the top of the drive door outward away from the computer top bracket hinge bottom bracket hinge 3 Lift the bottom bracket hinge away from the computer Replacing the Drive Door To prevent damage to your computer the drive door is designed to break away from the computer if it is opened too far If the drive door detaches from the computer without disassembling perform the removal procedure in reverse Removing and Installing Parts If the drive door is open and it is opened too far instead of breaking away from the computer in one piece the drive door may disassemble into several smaller pieces If the drive door disassembles 1 If necessary reattach the door hinges to the door bracket Ensure that the hinge tabs are away from the door bracket hinge tab x door hinges 2 2 Attach the door bracket door hinge assembly to the door starting with the lower part of each door hinge door bracket door hinge assembly the door hinge 3 Attach the drive door to the computer starting with the bottom bracket hinge R
20. Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Setting Up and Using Your Computer www dell com support dell com 30 Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels Click the drop down menu under Color quality and then click Medium 16 bit 6 Click OK Copying CDs and DVDs K NOTE Ensure that you observe all copyright laws when creating CDs or DVDs This section applies only to computers that have a CD RW DVD RW or CD RW DVD combo drive K NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD You can also use Sonic DigitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark icon in the upper right corner of the window ol How to Copy
21. XP SP1 Complete the checklist and required preparations Return to the Network Setup Wizard and follow the instructions on the screen Setting Up and Using Your Computer Power Management Overview The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibernate mode to reduce power to the entire computer When the computer exits from a power conservation mode the Windows desktop is restored to the state it was in before it entered the mode K NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition When a Windows XP Professional computer is connected to a network different options related to security and networking appear in certain windows K NOTE Depending on your operating system the procedures to activate the standby and hibernate modes may be different Standby Mode Standby mode conserves power by turning off the display and the hard drive after a time out When the computer exits from standby mode it returns to the operating state it was in before it entered standby mode To set standby mode to automatically activate after a defined period of inactivity 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pic
22. a CD or DVD K NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for available software patches on the Sonic support website at www sonic com The DVD writable drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but cannot write to and may not read DVD RAM or DVD R DL media K NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia 1 Click the Start button point to All Programs Sonic DigitalMedia Projects and then click Copy 2 Under the Copy tab click Disc Copy Setting Up and Using Your Computer 3 To copy the CD or DVD e If you have one CD or DVD drive ensure that the settings are correct and click the Disc Copy button The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the drive and click OK e If you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click the Disc Copy button The computer copies the data from the source CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW while D
23. attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board 4 Remove the battery by prying it out of its socket with your fingers 5 Insert the new battery CR2032 into the socket with the side labeled facing opposite the metal clip and press the battery into place 6 Close the computer cover Removing and Installing Parts NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 8 Enter system setup see System Setup on page 131 and restore the settings you recorded in step 1 9 Properly dispose of the old battery See the Product Information Guide for battery disposal information Closing the Computer Cover 1 Ensure that all cables are connected and fold cables out of the way Ensure that no tools or extra parts are left inside the computer Pivot the cover down and into position Press down on the cover to close it 0 A WON Once the cover is closed slide the release latch to the right until the latch clicks into place cover release latch AA A SA dl WA security cable slot padlock ring 6 Ifyou are using a padlock to secure your computer install the padlock NOTICE To connect a network cable first plug the cable into the network port o
24. connector on the system board as Off USB Internal or Read Only SATA Drives 0 through 3 Identifies and defines the SATA drive settings You can set the SATA drive to On Off or RAID On The default setting is On PATA Drives 0 through 1 Identifies the drives attached to the ATA connectors on the system board and lists the capacity for hard drives Smart Reporting Determines whether hard drive errors for internal drives are reported during system startup Off does not report errors On reports errors Onboard Devices Integrated NIC Enables or disables the integrated NIC controller Off disables the controller On enables the controller NOTE PXE and RPL is required only if you are booting to an operating system on another system not if you are booting to an operating system on a hard drive in this system Audio Controller Enables or disables the onboard audio controller USB Controller Default On Enables or disables the internal USB controller Off disables the controller On enables the controller No Boot enables the controller but disables the ability to boot from a USB device 1394 Controller Enables or disables the IEEE 1394 controller Serial Port 1 Disables or selects the address for the serial port Options consist of Off Auto which selects the port automatically and disables it if both addresses are in use COMI and COM3 PS 2 Mouse Port Enables or d
25. documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information e Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions 50 SolvingProblems Scanner Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or bu
26. filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide 90 Removing and Installing Parts NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 6 Press the retention arm into place securing the card s in the computer retention arm alignment bar NOTICE To connect a network cable first plug the cable into the network port or device and then plug the cable into the computer 7 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 8 If you removed a sound card or a network adapter see Network Adapter and Sound Card Settings on page 94 9 Uninstall the driver for the card that you removed Installing PCI and PCI Express Cards NOTICE If you have or are upgrading to the optional dual graphics configuration see Installing PCI Express Graphics Cards in a Dual Configuration on page 86 to install a graphics card 1 Follow the procedures in Before You Begin on page 69 2 Press the lever on the card retention arm and raise the retention arm Removing and Installing Parts 91 www dell com support dell com lever retention arm LE filler man S N PCI card edge connector card connector ri 3 If you are installing a new card remove the fill
27. follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 69 2 Reset the current CMOS settings a Locate the 3 pin CMOS jumper RTCRST on the system board see System Board Components on page 78 b Remove the jumper plug from pins and 2 c Place the jumper plug on pins 2 and 3 and wait approximately 5 seconds d Replace the jumper plug on pins and 2 3 Close the computer cover see Closing the Computer Cover on page 125 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on Appendix Cleaning Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Computer Keyboard and Monitor A CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard NOTICE Do not wipe the display screen with any soap or alcohol solution Doing so may damage the antiglare coating e To clean your monitor screen
28. information see the documentation that came with the device A message stating that the ResourceCD is detecting hardware in your computer appears The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these components in your system window 6 Click the driver that you want to reinstall and follow the instructions on the screen If a particular driver is not listed then that driver is not required by your operating system Manually Reinstalling Drivers 1 After extracting the driver files to your hard drive as described in the previous section click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager Double click the type of device for which you are installing the driver Double click the name of the device for which you are installing the driver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and click Next Click Browse and browse to the location to which you previously extracted the driver files oo YI OO ol FP QQ DY When the name of the appropriate driver appears click Next mb Click Finish and restart your computer Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if
29. it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer e Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU 46 Solving Problems Memory Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Pr
30. its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see Turning Off Your Computer on page 69 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network port or device 2 Disconnect any telephone or telecommunication lines from the computer 3 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 4 Open the computer cover see Opening the Computer Cover on page 76 NOTICE Before touching anything inside your computer ground yoursel
31. lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating e Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball Wipe the ball with a clean lint free cloth Blow carefully into the ball cage to dislodge dust and lint 4 If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol 5 Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 6 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation Appendix 139 www dell com support dell com
32. run without interruption using no power conservation e Minimal Power Management If you want your computer to run with minimal power conservation e Max Battery If your computer is a portable computer and you run your computer from batteries for extended periods of time Setting Up and Using Your Computer If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default settings for that scheme unless you click Save As and enter a new name for the changed scheme NOTICE If you setthe hard drive to time out before the monitor does your computer may appear to be locked up To recover press any key on the keyboard or click the mouse To avoid this problem always set the monitor to time out before the hard drive Advanced Tab The Advanced tab allows you to e Place the power options icon de in the Windows taskbar for quick access Set the computer to prompt you tor your Windows password before the computer exits from standby mode or hibernate mode e Program the power button to activate standby mode activate hibernate mode or turn off the computer To program these functions click an option from the corresponding drop down menu and click OK Hibernate Tab The Hibernate tab allows y
33. test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see Contacting Dell on page 142 K NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Advanced Troubleshooting 59 www dell com support dell com 60 Tab
34. the Device Manager window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see System Setup on page 131 For more information on Hyper Threading search the Knowledge Base on the Dell website at support dell com PCI Express Cards PCI Express is the next generation technology for graphics cards and PCI cards The PCI Express x16 slot is used in place of the AGP graphics card slot The dimensions of PCI Express card slots are different from those of the PCI card slots and the cards are not interchangeable you cannot install a PCI card in a PCI Express card slot or a PCI Express card in a PCI card slot Some benefits of PCI Express technology include e Greater available bandwidth PCI Express bus bandwidth is 250 MB s in each direction per lane simultaneously while PCI bus bandwidth is 133 MB s in one direction at a time e Prioritization of service Multiple PCI cards installed in a computer all share a common bus but each PCI Express card operates on its own channel Activities such as video conferencing and web camera functions can be automatically prioritized through the device software to reduce latency Optimizing Performance 37 www dell com support dell com 38 NVIDIA SLI Dual Graphics Technology With NVIDIA SLI Scalable Link Interface dua
35. the Product Information Guide Removing the Processor 1 2 Follow the procedures in Before You Begin on page 69 Disconnect the two cooling fan power cables from the FANREAR and FANCPU connectors see System Board Components on page 78 on the system board Disconnect the power cable from the POWER12V connector see System Board Components on page 78 on the system board Remove the airflow shroud Removing and Installing Parts 113 www dell com support dell com 114 anchor tabs 3 A CAUTION The heat sink can get very hot during normal operation Be sure that the heat sink has had sufficient time to cool before you touch it Removing and Installing Parts 5 Remove the heat sink NOTICE After the heat sink has been removed lay the heat sink down on its side to avoid damaging the thermal interface on the bottom Remove the retention module clip from the side of the retention base opposite the power supply Pull the tab on the clip straight out and away from the retention base to remove it On the retention base locate the retention tab on the side opposite the power supply then press on the tab away from the heat sink until the heat sink pops up slightly Rotate the heat sink back then slide it forward from beneath the second retention tab and lift it out of the retention base Remove the remaining retention module clip as needed K NOTE Removal of the remaining
36. the program that was running when the message appeared Solving Problems A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS 2 lt gt Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button click Control Panel and then click Add or Remove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions drive letter S NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see Contacting Dell on page 142 IEEE 1394 Device Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTE
37. the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference Solving Problems 53 www dell com support dell com 54 ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Control Panel and then click Appearance and Themes 2 Click Display and click the Settings tab 3 Try different settings for Screen resolution and Color quality If 3 D image quality is poor CHECK THE GRAPHICS CARD POWER CABLE CONNECTION Ensure that the power cable for each graphics card is correctly attached to the card CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test Solving Problems Advanced Troubleshooting Diagnostic Lights A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide To help you troubleshoot a problem your computer has four lights labeled 1 2 3 and 4 on the front panel see Front View Doors Open on page 72 When the computer starts normally the lights flash After the computer starts
38. 035 Turks and Caicos Islands General Support toll free 1 866 540 3355 Appendix 157 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01544 373 186 0870 906 0010 01344 373 185 0870 906 0010 01544 373 193 01544 373 199 01544 373 194 0870 907 4000 01344 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 158 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free
39. 08129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 Country Code 852 Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3188 2969 3191 2969 3196 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 India Technical Support Sales Large Corporate Accounts Sales Home and Small Business 1600 33 8045 1600 33 8044 1600 33 8046 Appendix 149 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support for portable XPS computers only Technical Support for all other Dell computers U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K C
40. 1 options 132 screens 131 technical support policy 139 transferring information to a new computer 28 troubleshooting Dell Diagnostics 58 diagnostic lights 55 Hardware Troubleshooter 64 Help and Support Center 12 restore to previous state 62 tips 39 TV connect to computer 18 USB booting to devices 136 connectors 72 video problems 53 volume adjusting 52 W warranty information 10 Windows XP Device Driver Rollback 61 Files and Settings Transfer Wizard 28 Hardware Troubleshooter 64 Help and Support Center 12 Hyper Threading 37 Network Setup Wizard 32 Program Compatibility Wizard 46 reinstalling 13 64 scanner 51 System Restore 62 wizards Files and Settings Transfer Wizard 28 Network Setup Wizard 32 Program Compatibility Wizard 46 Index 165 166 Index
41. 140 CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are safe to use on DVDs Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional tech
42. 4 3 Gently slide the drive into place until the tabs securely click into position Removing and Installing Parts 103 www dell com support dell com 104 N tabs 2 __F floppy drive Attach the power and data cables to the floppy drive Connect the other end of the data cable to the DSKT connector on the system board see System Board Components on page 78 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents Close the computer cover see Closing the Computer Cover on page 125 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see System Setup on page 131 and update the appropriate Diskette Drive option Removing and Installing Parts 10 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 58 Media Card Reader For information on using the media card reader see Using a Media Card Reader Optional on page 17 Removing a Media Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE T
43. 618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 Appendix 159 woo jap yioddns woo jap mmm Appendix 160 Index A audio See sound B badge color 15 battery problems 39 replacing 124 BIOS 131 boot sequence changing 136 137 option settings 136 booting to a USB device 136 c cards PCI Express slots 73 PCI slots 73 slots 73 CD operating system 13 CD DVD drive installing 110 problems 40 removing 109 CD RW drive problems 41 CDs 30 playing 28 Check Disk 41 CMOS settings clearing 138 color changing 15 computer components inside 77 crashes 45 46 inside view 77 restore to previous state 62 stops responding 45 connectors headphone 72 IEEE 1394 72 75 power 73 USB 72 copying CDs general information 30 helpful tips 32 how to 30 copying DVDs general information 30 helpful tips 32 how to 30 cover closing 125 cover release latch 73 opening 76 Dell contacting 141 142 support policy 139 support website 12 Dell Diagnostics 58 diagnostic lights 55 diagnostics Dell 58 lights 55 display See monitor documentation end user license agreement 10 ergonomics 10 online 12 Product Information Guide 10 regulatory 10 safety 10 warranty 10 doors drive door removing 121
44. 94 connector Attach high speed serial multimedia devices such as digital video cameras 12 keyboard connector If you have a standard keyboard plug it into the purple keyboard connector If you have a USB keyboard plug it into a USB connector 13 serial connector Connect a serial device such as a handheld device to the serial port Removing and Installing Parts 75 www dell com support dell com 76 Opening the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Follow the procedures in Before You Begin on page 69 Lay the computer on its side so that the arrow on the bottom of the computer points up 1 2 NOTICE Ensure that sufficient space exists to accommodate the open cover at least 30 cm 1 ft of desk top space 3 Slide the cover release latch toward the top of the computer 4 Raise the cover and pivot it toward the front of the computer cover release latch padlock ring Removing and Installing Parts Inside View of Your Computer floppy drive shroud CD DVD drive processor airflow shroud lt gt Ny EN A lt A
45. D INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS ENABLED WITHIN SYSTEM SETUP See System Setup Options on page 132 Solving Problems 43 www dell com support dell com ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell see Contacting Dell on page 142 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the IEEE 1394 device manufacturer Keyboard Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE KEYBOARD CABLE Ensure that the keyboard cable is firmly connected to the computer e Shut down the computer see Turning Off Your Computer on page 69 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See Resolving Softwar
46. Dell XPS 600 Owner s Manual Model WHL www dell com support dell com Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault and PowerApp are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model WHL November 2005 P N HC098 Rev A03 Contents Finding Information 2 naaa ee a 9 1 Setting Up and Using Your Comput
47. E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 156 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Taiwan International Access Code 002 Country Code 886 Thailand International Access Code 001 Country Code 66 Website support ap dell com E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Transaction Sales Corporate Sales Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Corporate Sales Transaction Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 65 1228 toll free 00801 651 227 toll free 1800 0060 07 toll free 1800 0600 09 604 633 4949 toll free 1800 006 009 toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8
48. Function Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 When the tests are completed if you are running the Dell Diagnostics from the ResourceCD remove the CD 5 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed NOTICE The Dell ResourceCD may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your o
49. HECK DISK 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark Solving Problems 41 www dell com support dell com 42 CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it e Ensure that you hear a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e If you have other telephone devices sharing the line such as an answering machi
50. TICE Socket pins are delicate To avoid damage ensure that the processor is aligned properly with the socket and do not use excessive force when you install the processor Be careful not to touch or bend the pins on the system board 4 Set the processor lightly in the socket and ensure that the processor is level in the socket When the processor is positioned correctly press it with minimal pressure to seat it 5 When the processor is fully seated in the socket close the processor cover 6 Pivot the socket release lever back toward the socket and snap it into place to secure the processor 7 Reinstall the retention module clip on the side closest to the processor fan if necessary NOTICE If you are notinstalling a processor upgrade kit from Dell reuse the original heat sink assembly when you replace the processor If you installed a processor replacement kit from Dell return the original heat sink assembly and processor to Dell in the same package in which your replacement kit was sent 8 Install the heat sink a Slide one end of the heat sink under the retention tab and the installed retention module clip b Pull out the other retention tab and lower the heat sink until it fits securely in the base NOTICE Ensure that the heat sink is correctly seated and secure Removing and Installing Parts 10 11 12 13 14 Reinstall the second retention module clip Lower the airflow shroud over the heat sink Reco
51. VD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes Yes DVD R Yes Yes No DVD R Yes Yes No DVD RW Yes Yes Yes DVD RW Yes Yes Yes DVD R DL Yes Yes No Setting Up and Using Your Computer 31 www dell com support dell com 32 Media Type Read Write Rewritable DVD R DL Maybe No No DVD RAM Maybe No No Helpful Tips e Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic DigitalMedia and open a DigitalMedia project Use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos You cannot create audio DVDs with Sonic DigitalMedia
52. VGA or DVI monitor as described in the preceding subsection Connecting Two Monitors Without an Adapter on page 19 Changing the Display Settings to Support Two Monitors 1 After you connect the monitors turn on the computer The Microsoft Windows desktop displays on the primary monitor Enable clone mode or extended desktop mode in the display settings e Inclone mode both monitors display the same image e In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space For information on changing the display settings for your graphics card see the user s guide in the Help and Support Center click the Start button click Help and Support click User and system guides click Device guides and then click the guide for your graphics card Setting Up and Using Your Computer About Serial ATA Drives Your computer supports up to three serial ATA hard drives Serial ATA drives provide the following benefits by transferring data using serial technology and flexible cables that are thinner and longer than IDE cables e Improved cable routing facilitates more efficient airflow inside the chassis e Compact cable connectors save space on the system board and on the hard drive Combined with the improved cable routing this allows a more efficient utilization of space inside the chassis See Hard Drive on page 97 for information on serial ATA drive conn
53. VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER See Drivers on page 60 RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 64 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see Front View Doors Open on page 72 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Solving Problems Video and Monitor Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide If the screen is blank K NOTE See the monitor documentation for troubleshooting procedure
54. ard 1 Enter system setup select Integrated Audio Controller and then change the setting to On 2 Connect external audio devices to the audio connectors on the back panel of the computer If you installed an add in network adapter and want to disable the integrated network adapter 1 Enter system setup select Integrated NIC Controller and then change the setting to Off 2 Connect the network cable to the add in network adapter connectors Do not connect the network cable to the integrated connector on the back panel If you removed an add in network connector 1 Enter system setup select Integrated NIC Controller and then change the setting to On 2 Connect the network cable to the integrated connector on the back panel of the computer Removing and Installing Parts Drives Your computer supports a combination of these devices e Upto three hard drives Optional floppy drive e Up to two CD or DVD drives e Optional media card reader floppy drive CD DVD drive optional hard drive s General Installation Guidelines Connect serial ATA hard drives to the SATAO SATA3 connectors on the system board Connect CD DVD drives to the IDE connector When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting the device attached to the last connector on the interface cable is the primary or the boot device drive 0 and the device attached to the middle connector on the in
55. ard see Removing PCI and PCI Express Cards on page 89 reinstall it and then restart the computer If the problem still exists install a graphics card that you know works and restart the computer If the problem persists contact Dell see Contacting Dell on page 142 A possible floppy drive or hard drive failure has Reseat all power and data cables and restart occurred the computer 100900 A possible USB failure has occurred Reinstall all USB devices check cable connections and then restart the computer 0090 No memory modules are detected e If you have two or more memory modules installed remove the modules reinstall one module see Installing Memory on page 80 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error e If available install properly working memory of the same type into your computer see Installing Memory on page 80 If the problem persists contact Dell see Contacting Dell on page 142 0000 Memory modules are detected but a memory configuration or compatibility error exists Ensure that no special memory module memory connector placement requirements exist sce Memory on page 79 e Verify that the memory modules that you are installing are compatible with your computer see Memory on page 79 If the pro
56. arrow keys to highlight Drives and press lt Enter gt 3 Press the up and down arrow keys to highlight the applicable SATA drive and press lt Enter gt 4 Press the left and right arrow keys to highlight RAID On press lt Enter gt and then press lt Esc gt K NOTE For more information about RAID options see System Setup Options on page 132 5 Press the left and right arrow keys to highlight Save Exit and press lt Enter gt to exit system setup and resume the boot process Repeat the process as necessary for each SATA hard drive Creating an Array using the Nvidia MediaShield ROM Utility NOTICE You will lose any data on your hard drives when you create a RAID configuration using the following procedure Back up data you want to keep before continuing NOTICE If you might ever decide to migrate to a RAID array before loading the operating system onto a hard drive set up that drive as a single drive RAID 0 array See Creating an Array using the Nvidia MediaShield ROM Utility on page 23 for instructions K NOTE Use the following procedure only if you are reinstalling your operating system Do not use the following procedure to migrate an existing storage configuration to a RAID configuration Setting Up and Using Your Computer 23 www dell com support dell com 24 Although any size drives may be used to create a RAID configuration ideally the drives should be of equal size In a RAID level 0 configur
57. ary in a single card configuration 7 Before you lower the retention arm ensure that e The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 8 Press the retention arm into place securing the card s in the computer retention arm alignment bar Removing and Installing Parts 85 www dell com support dell com NOTICE To connect a network cable first plug the cable into the network port or device and then plug the cable into the computer 9 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on Installing PCI Express Graphics Cards in a Dual Configuration K NOTE This section regards dual configurations of PCI Express graphics cards only For installation of any other type of PCI or PCI Express cards see Installing PCI and PCI Express Cards on page 91 The PCI Express xl card slot is not available for use if a graphics card is installed in each of the PCI Express x16 card slots in the dual graphics configuration If you are upgrading from a a single graphics to a dual graphics configuration you will need to remove any card installed in the PCI Express xl card slot See System Board Co
58. ately sized hibernate mode file before shipping the computer to you If the computer s hard drive becomes corrupted Windows XP recreates the hibernate file automatically Power Options Properties Define your standby mode settings hibernate mode settings and other power settings in the Power Options Properties window To access the Power Options Properties window 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your power settings on the Power Schemes tab Advanced tab and Hibernate tab Power Schemes Tab Each standard power setting is called a scheme If you want to select one of the standard Windows schemes installed on your computer choose a scheme from the Power schemes drop down menu The settings for each scheme appear in the fields below the scheme name Each scheme has different settings for starting standby mode or hibernate mode turning off the monitor and turning off the hard drive The Power schemes drop down menu displays the following schemes e Always On default If you want to use your computer with no power conservation e Home Office Desk If you use your computer as a home or office computer and you require minimal power conservation e Portable Laptop If your computer is a portable computer that you use for traveling e Presentation If you want your computer to
59. ation the size of the configuration will be the size of the smaller drive multiplied by the number two of drives in the configuration In a RAID level l configuration the size of the configuration will be the smaller of the two drives used 1 Enable RAID on your hard drives see Setting Your Hard Drives to RAID Enabled Mode on page 23 2 Press lt Ctrl n gt when prompted to enter the RAID BIOS NOTICE If you do not press lt Ctrl n gt before the window closes restart your computer and wait for the prompt to appear again The Define a New Array window appears 3 Press lt Tab gt to navigate to the RAID Mode field To create a RAID 0 configuration use the arrow keys to select Striping To create a RAID 1 configuration use the arrow keys to select Mirroring 4 Press lt Tab gt to navigate to the Free Disks field Use the right and left arrow keys to select the hard drive or drives to include in your RAID array move the listed hard drives from the Free Disks field to the Array Disks field K NOTE Your computer supports a maximum of two drives per RAID1 array and three per RAIDO array 6 After assigning hard drives to an array press lt F9 gt NOTICE You will lose all data on the selected drives in the next step 7 Press lt Y gt to clear all data from the selected drives The Array Detail window appears To specify the array as bootable use the arrow keys to select the array and press lt B gt To review
60. blem persists contact Dell see Contacting Dell on page 142 56 Advanced Troubleshooting Light Pattern Problem Description Suggested Resolution 0090 A possible expansion card failure has occurred 1 Determine if a conflict exists by removing a card not a graphics card and restarting the computer see Removing PCI and PCI Express Cards on page 89 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for cach card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 64 4 If the problem persists contact Dell see Contacting Dell on page 142 0000 Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see System Board Components on page 78 e If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly e The operating system is attempting to boot from a device such as the floppy drive or hard drive check system setup see System Setup on page 131 to make sure the boot sequence is correct for the devices installed on your computer If the problem persists contact Del
61. bling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo FE your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including i
62. changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access help see Windows Help and Support Center on page 12 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them 62 Advanced Troubleshooting Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see Using Windows XP Device Driver Rollback on page 61 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories gt System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore point
63. chnical Support for portable XPS computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Technical Support Fax Customer Care Fax Sales 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 144 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario Online Order Status www dell ca ostatus International Access Code 011 AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus go
64. d 53 monitor is blank 53 mouse 47 network 48 power 49 power light conditions 49 printer 50 program crashes 45 program stops responding 45 programs and Windows compatibility 46 restore to previous state 62 scanner 51 screen hard to read 53 screen is blank 53 software 45 46 sound and speakers 51 technical support policy 139 troubleshooting tips 39 Index 163 problems continued video and monitor 53 volume adjusting 52 processor fans 73 type 127 Program Compatibility Wizard 46 R RAID configuring 21 regulatory information 10 reinstalling Windows XP 64 ResourceCD 61 Dell Diagnostics 58 S safety instructions 10 SATA See serial ATA Scalable Link Interface technology 38 scanner problems 51 screen See monitor serial ATA 97 Service Tag 11 settings system setup 131 164 Index SLI See Scalable Link Interface technology software Hyper Threading 37 problems 45 46 sound problems 51 volume 51 speaker problems 51 volume 51 specifications computer information 127 connectors 129 controls and lights 129 drives 128 environmental 130 expansion bus 128 memory 127 physical 130 power 130 processor 127 technical 127 video 127 128 standby mode 33 support contacting Dell 141 142 policy 139 support website 12 system board 78 system board components 78 System Restore 62 system setup 131 entering 13
65. d make changes to your settings Press the left and right arrow keys to highlight an option Press lt Enter gt to make that selection active Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field System Setup Options K NOTE Depending on your computer and installed devices the items listed in this section may not appear or may not appear exactly as listed System System Info Lists system information such as the computer name the BIOS version number and date system tags and other system specific information CPU Info Identifies whether the computer s processor supports Hyper Threading and lists the processor bus speed processor ID clock speed and L2 cache Memory Info Indicates amount of installed memory memory speed channel mode dual or single and type of memory installed PCI Info Indicates the expansion card type by slot location Date Time Displays current date and time settings 132 Appendix Boot Sequence The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device and restartthe computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list Drives Diskette Drive Identifies and defines the floppy drive attached to the DSKT
66. d that you write down the system setup screen information for future reference NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly Entering System Setup 1 Turn on or restart your computer 2 When the blue DELL logo appears press lt F2 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see Turning Off Your Computer on page 69 and try again System Setup Screens The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list the active options field and key functions Appendix 131 www dell com support dell com Options List This field appears on the left side of the system setup window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Scroll up and down the list with the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings Option Field This field contains information about each option In this field you can view your current settings an
67. dell com dk da emaildell Country Code 45 Technical Support for portable XPS computers only 7010 0074 Technical Support for all other Dell computers 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail support euro dell com fi fi emaildell Technical Support Customer Care Fax Switchboard 09 253 313 60 09 253 313 38 09 253 313 99 09 253 313 00 Appendix 147 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support for portable XPS computers only Technical Support for all other Dell c
68. drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 If you are replacing a hard drive that contains data you want to keep back up your files before you remove the hard drive 2 Follow the procedures in Before You Begin on page 69 Removing a Hard Drive 1 Press the top shroud tabs towards each other and tilt the shroud back 2 Lift the shroud away from the hard drive Removing and Installing Parts 97 www dell com support dell com 3 Disconnect the power and hard drive cables from the drive and from the system board hard drive cable power cable x o A tabs 2 hard drive x Y system board connector 4 Press the tabs on each side of the drive towards each other and slide the drive up and out Installing a Hard Drive 1 Unpack the new hard drive and prepare it for installation 2 Check the documentation for the drive to verify that it is configured for your computer 3 If you are adding a second hard drive remove the bracket rails from the inside of the hard drive bay by gently pulling the rails up and out of the bay 4 If you are replacing a hard drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive 5 Attach the bracket rails to the new drive by aligning the screw holes on the drive with the screw hol
69. e Computer Cover o o o o o o 125 Appendix Specifications iii e na 127 System Setips 0 s cella th Pe hae Ses hes 131 OVEnMieW ii A a ace Ge 131 Entering System Setup 2 2 2 00 000 eee ee 131 System Setup Options oaa 132 Boot SEQUence iare ma a ae Soy Pere A 136 Clearing Forgotten Passwords aaa 137 Clearing CMOS Settings 138 Cleaning Your Computer LL 139 Computer Keyboard and Monitor 139 Mouse seca adeeb E a e a 139 Floppy Drive iii tipi a eh Bes 139 CDSand DVDS tere cz Seas Ses BLASS Abi ee BS 140 Contents 7 Dell Technical Support Policy U S Only 140 Definition of Dell Installed Software and Peripherals 140 Definition of Third Party Software and Peripherals 141 FCC Notices U S Only o o o o 141 Clas Aravaca rra aaa e aR ed keg 141 Class Bi it a a ae 142 FCC Identification Information LL 142 Contacting Delli DEA NALI Re tt 142 A E AA ee eee te bd 161 Contents Finding Information K NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries K NOTE Additional information may ship with your computer What Are You Looking For Find It Here A diagnostic program for my computer Drivers for my computer e My device documentation e Desktop Syst
70. e and Hardware Incompatibilities on page 64 Lockups and Software Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 44 Solving Problems The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 55 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task A program crashes repeatedly K NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program Solving Problems 45 www dell com support dell com A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so that
71. e securing tab to seat the card If the card is not installed correctly you may damage the system board Gently pull the securing tab if present and place the card in the connector Press down firmly and ensure that the card is fully seated in the slot Removing and Installing Parts 87 www dell com support dell com bracket within fully seated ari slot bracket caught outside of slot alignment bar 8 Before you lower the retention arm ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 9 Press the retention arm into place securing the card s in the computer retention arm alignment bar 88 Removing and Installing Parts NOTICE An incorrectly attached graphics power cable may result in degraded graphics performance 10 Connect the power cable to the power connector on the card For information about the card cable connections see the documentation that came with the card Vs graphics card bridge power connectors 2 dual PCI Express graphics cards 11 Replace the graphics card bridge pressing firmly so that it completely covers the connector tabs NOTICE To connect a network cable f
72. eady installed on your computer To reinstall your operating system use the Operating System CD See Reinstalling Windows XP on page 65 OPERATING SYSTEM ALREAD LEO ON ri PUTER After you reinstall your operating system use the ResourceCD to reinstall drivers for the devices that came with your computer NOTE The color of your CD varies based on the operating system you ordered Finding Information 13 www dell com support dell com 14 Finding Information Setting Up and Using Your Computer Opening the Drive Door Z dl y N Changing the Front Panel Light Color You can use this exclusive Dell XPS feature either to change the color of the front panel light that illuminates the Dell name and displays around the badge on the front of your computer or to turn off the front panel light entirely Setting Up and Using Your Computer 15 www dell com support dell com 16 You can choose from several color choices Off e Ruby Emerald e Sapphire default e Amber e Amethyst Topaz front panel light Diamond A CAUTION Before you begin any of the procedures in this section follow the safety instructions K 1 2 3 A located in the Product Information Guide NOTE The front panel light is not for diagnostic purposes Follow the procedures in Before You Begin on page 69 Turn on or restart your computer Enter system s
73. ections About Your RAID Configuration NOTICE If you might ever decide to migrate to a RAID array before loading the operating system onto a hard drive set up that drive as a single drive RAID 0 array See Creating an Array using the Nvidia MediaShield ROM Utility on page 23 for instructions This section provides an overview of the RAID configuration that you might have selected when you purchased your computer Dell offers cither a RAID level 0 configuration or a RAID level 1 configuration on your Dell XPS computer A RAID level 0 configuration is recommended for high performance gaming and a RAID level 1 configuration is recommended for the data integrity requirements of digital photography and audio K NOTE RAID levels do not represent a hierarchy A RAID level 1 configuration is not inherently better or worse than a RAID level 0 configuration The drives in an array should be the same size in order to ensure that the larger drive does not contain unallocated and therefore unusable space RAID Level 0 Configuration A RAID level 0 configuration uses a storage technique known as data striping to provide a high data access rate Data striping is a method of writing consecutive segments or stripes of data sequentially across the physical drives to create a large virtual drive Data striping allows one of the drives to read data while the other drive is searching for and reading the next block Setting Up and Using Your C
74. ector closestto processor A sn securing clips 2 ie nnect r 4 Align the notch on the bottom of the module with the crossbar in the connector notch memory module gt crossbar de NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module y a Removing and Installing Parts 81 www dell com support dell com 82 Close the computer cover 6 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 8 When the message appears stating that memory size has changed press lt F1 gt to continue 9 Log on to your computer 10 Right click the My Computer icon on your Windows desktop and click Properties 11 Click the General tab 12 To verify that the memory is installed correctly check the amount of memory RAM listed Removing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity fro
75. el Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver oO Nuy oo Eh Y N Using the ResourceCD If using Device Driver Rollback or System Restore does not resolve the problem then reinstall the driver from the ResourceCD 1 With the Windows desktop displayed insert the ResourceCD If this is your first time to use the ResourceCD go to step 2 If not go to step 5 2 When the ResourceCD installation program starts follow the prompts on the screen Advanced Troubleshooting 61 www dell com support dell com 3 When the InstallShield Wizard Complete window appears remove the Resource CD and click Finish to restart the computer 4 When you see the Windows desktop reinsert the ResourceCD 5 At the Welcome Dell System Owner screen click Next K NOTE The ResourceCD displays drivers only for hardware that came installed in your computer If you installed additional hardware the drivers for the new hardware might not be displayed by the ResourceCD If those drivers are not displayed exit the ResourceCD program For drivers
76. em Software DSS Drivers and Utilities CD also known as ResourceCD Documentation and drivers are already installed on your computer You can use the CD to reinstall drivers or to run the Dell Diagnostics DRIVERS AND UTILITIES I YOUR COMPUTER Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users NOTE Drivers and documentation updates can be found at support dell com NOTE The Drivers and Utilities CD is optional and may not ship with your computer e How to set up my computer e Basic troubleshooting information e How to run the Dell Diagnostics e How to set up a printer e Additional information about setting up my computer e How to troubleshoot and solve problems e How to remove and install parts e Specifications e How to contact Dell Owner s Manual o 2 D ali v z D D NOTE This document is available as a PDF at support dell com Finding Information 9 www dell com support dell com What Are You Looking For Find It Here Warranty information Terms and Conditions U S and Canada Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide Product Information Guide How to set up my computer 10 Finding Information
77. emory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do notpair an original memory module with a new memory module Otherwise your computer may not start properly You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4 K NOTE Memory purchased from Dell is covered under your computer warranty Addressing Memory Configurations If you are using a 32 bit operating system such as Microsoft Windows XP your computer will support a maximum of 2 GB of memory If you are using a 64 bit operating system your computer will support a maximum of 8 GB 2 GB DIMMs in each of the four slots of memory Installing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 69 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Press out the securing clip at each end of the memory module connector 80 Removing and Installing Parts EM memory conn
78. emoving and Installing Parts 123 www dell com support dell com 124 Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Replacing the Battery A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see System Setup on page 131 so that you can restore the correct settings in step 8 2 Follow the procedures in Before You Begin on page 69 3 Locate the battery socket see System Board Components on page 78 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you
79. enu appears select the test you want to run sec Dell Diagnostics Main Menu on page 59 Starting the Dell Diagnostics From the ResourceCD 1 Insert the ResourceCD 2 Shut down and restart the computer see Turning Off Your Computer on page 69 When the DELL logo appears press lt F12 gt immediately If you wait too long and the Windows logo appears continue to wait until you see the Windows desktop Then shut down your computer see Turning Off Your Computer on page 69 and try again K NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in system setup When the boot device list appears highlight IDE CD ROM Device and press lt Enter gt Select the IDE CD ROM Device option from the CD boot menu Select the Boot from CD ROM option from the menu that appears Advanced Troubleshooting 6 Type 1 to start the ResourceCD menu Type 2 to start the Dell Diagnostics 8 Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer 9 When the Dell Diagnostics Main Menu appears select the test you want to run see Dell Diagnostics Main Menu on page 59 Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick
80. eported a degraded RAID level 1 volume you can manually rebuild the computer s redundancy mirror to a new hard drive by performing the following steps 1 Launch Nvidia MediaShield 2 Click Mirroring in the management utility window 26 Setting Up and Using Your Computer Select Rebuild Array in the System Tasks pane The Rebuild Array Wizard appears Click Next Click to select the hard drive that you want to rebuild Click Finish You can use your computer while the computer is rebuilding the RAID level 1 volume Transferring Information to a New Computer The Microsoft Windows XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new computer You can move data such as e e E mails Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network or serial connection or you can store it on a removable medium such as a writable CD or floppy disk To prepare the new computer for the file transfer 1 Click the Start button point to All Programs Accessories gt System Tools and then click Files and Settings Transfer Wizard When the Files and Settings Transfer Wizard welcome screen appears click Next On the Which computer is this screen click New Computer and click Next On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD and click Next When the Now go t
81. er Follow these instructions if you purchased a graphics card that has two DVI ports instead of a VGA port and need to use a VGA monitor NOTE If you are using PCI Express graphics cards in a dual configuration only a single monitor is supported Follow the procedures in Before You Begin on page 69 Attach the DVI connector on the appropriate monitor to the white DVI port on the back of the computer K NOTE Your graphics card must support a VGA monitor being connected to the DVI port Connect the DVI to VGA adapter to the VGA connector on the other monitor then connect the adapter to the white DVI port on the back of the computer Change the display settings to support both monitors see Changing the Display Settings to Support Two Monitors on page 20 Connecting a TV Es Ea NOTE If you are connecting a TV you may connect only one monitor VGA or DVI in addition to the TV NOTE See the documentation that came with your TV to ensure that you properly configure and connect the TV To connect a TV to your computer you must purchase an S video cable which is available at most consumer electronics stores An S video cable is not included with your computer 1 2 3 4 Follow the procedures in Before You Begin on page 69 Connect one end of the S video cable to the TV OUT connector on the back of the computer Connect the other end of the S video cable to the S video input connector on your TV Connect one
82. er Opening the Drive Door o 15 Changing the Front Panel Light Color 15 Using a Media Card Reader Optional 17 Connecting Monitors 18 Connecting a Monitor to a PCI Express Graphics Card Dual Configuration 2 18 Connecting Two Monitors aoaaa aa 18 Gonnectingra TV aio taria Ga BILL bie edu 2a 20 Changing the Display Settings to Support Two Monitors 20 About Serial ATA Drives 21 About Your RAID Configuration 21 RAID Level 0 Configuration 21 RAID Level 1 Configuration 22 Configuring Your Hard Drives for RAID 23 Creating an Array using the Nvidia MediaShield ROM Utility 23 Using Nvidia MediaShield o o o 24 Transferring Information to a New Computer 21 Playing CDs and DVDs 28 Playing a CDor DVD ia e e a a 28 Adjusting the Volume LL 29 Adjusting the Picture LL 30 Copying CDs and DVDs nauau aa 30 How to Copy a CD or DVD LL 30 Using Blank CDs and DVDs LL 31 Helpful Tips aaa A a 32 Network Setup Wizard 32 Contents 3 Power Management 0 000 cee eee ees 33 OVeIVieW gt oca as fila 33 Standby Mode aaa a Gee ke cy entangle da 33 Hibernate Mode o e 33 Power Options Properties o e eee 34 2 Optimizing Performance Hyper Threading o o
83. er bracket to create a card slot opening 4 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer A CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 5 Position the card so that it is aligned with the slot and if present the securing tab is aligned with the securing slot PCI Express x16 card e securing tab PCI Express x16 AG card slot ili A lt a NOTICE Ensure that you release the securing tab to seat the card If the card is not installed correctly you may damage the system board 92 Removing and Installing Parts 6 Gently pull the securing tab if present and place the card in the connector Press down firmly and ensure that the card is fully seated in the slot If the card is full length insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board Insert the card firmly into the card connector on the system board bracket within bracket caught outside of slot alignment bar 7 Before you lower the retention arm ensure that e The tops of all cards and filler brackets are flush with the alignment bar The notch in the top
84. ers design specifications Use of this option may invalidate your warranty NOTICE Dell does not recommend using extended operating frequencies or over clocking If you choose to over clock your processor the life expectancy of your processor may be reduced Dell does not guarantee that your computer will remain stable or operate at the extended operating speeds Security Admin Password This section displays available system security options This option provides restricted access to the computer s system setup program in the same way that access to the system can be restricted with the System Password option System Password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Changes This option locks the system password field with the setup password When the field is locked you can no longer disable password security by pressing lt Ctrl gt lt Enter gt when the computer starts DEP Execute Disable Appendix Opt In default DEP is enabled by default on computers with NX capable processors Only Windows system binaries are covered by DEP with this option Applications may enable DEP protection through creating an application compatibility shim and installing that shim with the application e Opt Out DEP is enabled for all processes Users can manually create exceptions for specific application
85. es on the bracket rails and then inserting and tightening all four screws two screws on each rail 6 Ensure that the rail tabs are positioned at the back of the hard drive NOTICE Do not install any drive into the lower hard drive bay until you have removed the green drive rails from the inside of the hard drive bay 98 Removing and Installing Parts 7 If you are adding a second hard drive remove the first hard drive from the upper bay and install it in the lower bay a Disconnect the power and the hard drive cables from the back of the first hard drive b Press in the two rail tabs and pull the first hard drive out of the upper bay c Gently slide the first hard drive into the lower bay until it clicks into place d Reconnect the power and hard drive cables to the back of the first hard drive 8 Install the hard drive into the computer by gently sliding the drive into place until the tabs securely click into position K NOTE If you are installing a hard drive in the lower bay place the drive in the bay so that the power connector is on the left hand side opposite of the top hard drive hard drive cable power cable AN Va a tabs 2 hard drive N 4 system board connector Removing and Installing Parts 99 www dell com support dell com 100 10 11 12 13 14 15 Connect a power cable to the drive Connect the hard drive cable to the drive and to the system board sec System B
86. etup by pressing lt F2 gt See Entering System Setup on page 131 for details about entering system setup Select the Onboard Devices option Select Front LED Color and press lt Enter gt Press the left and right arrow keys to scroll through the color options The front panel light color changes as you scroll through the options Select the color you want and press lt Enter gt Press lt Esc gt and press Save and Exit to save the new front panel light color setting Setting Up and Using Your Computer Using a Media Card Reader Optional Use the media card reader to transfer data directly to your computer The media card reader supports the following memory types e xD Picture card SmartMedia SMC e CompactFlash Type I and II CF II e MicroDrive card SecureDigital card SD e MultiMediaCard MMC Memory Stick MS MS Pro For information on installing a media card reader see Installing a Media Card Reader on page 106 Memory Stick MS MS Pro 4 N SecureDigital card SD MultiMediaCard MMC xD Picture card and SmartMedia SMC CompactFlash Type and II CF 1 11 and MicroDrive card To use the media card reader 1 Check the media or card to determine the proper orientation for insertion 2 Slide the media or card into the appropriate slot until it is completely seated in the connector If you encounter resistance do not force the media or card Check the card or
87. f network lights see Connectors on page 129 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning Solving Problems RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities on page 64 Power Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Diagnostic Lights on page 55 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable a
88. f Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Penang Malaysia Fax Switchboard Technical Support Electronics and Accessories toll free 080 200 3800 toll free 080 200 3600 604 633 4949 2194 6202 2194 6000 toll free 080 200 3801 Appendix 151 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembou
89. f by touching an unpainted metal surface such as the metal atthe back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Removing and Installing Parts Front and Back View of the Computer Front View 1 hard drive activity light The hard drive light is on when the computer reads data from or writes data to the hard drive The light might also be on when a device such as your CD player is operating 2 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 3 drive door Open the drive door to access the floppy and CD DVD drives NOTE The drive door is removable if you remove it or accidentally knock it off its hinges it snaps back in place For instructions on how to reattach the door see Replacing the Drive Door on page 122 4 front panel door Open the front panel door to use the front panel connectors Removing and Installing Parts 71 www dell com support dell com Front View Doors Open headphone connector Use the headphone connector to attach headphones and most kinds of speakers 2 microphone connector Use the microphone connector to attach a personal computer microphone for voice or musical input into a s
90. havior Fastboot When set to On default your computer starts more quickly because it skips certain configurations and tests Numlock Key This option involves the rightmost bank of keys on your keyboard When set to On default this option activates the numeric and mathematical features shown at the top of each key When set to Off this option activates the cursor control functions labeled on the bottom of each key POST Hotkeys This option allows you to specify the function keys to display on the screen when the computer starts Keyboard Errors This option disables or enables keyboard error reporting when the computer starts Appendix 135 www dell com support dell com 136 Boot Sequence This feature allows you to change the boot sequence for devices Option Settings e Diskette Drive The computer attempts to boot from the floppy drive If the floppy disk in the drive is not bootable if no floppy disk is in the drive or if there is no floppy drive installed in the computer the computer attempts to boot from the next bootable device in the boot sequence Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer attempts to boot from the next bootable device in the boot sequence e CD Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the compute
91. i B A Z Es Pa 3 CI 5 Q ml o y a What Are You Looking For Find It Here Service Tag and Express Service Code Service Tag and Microsoft Windows License Microsoft Windows License Label These labels are located on your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support e Enter the Express Service Code to direct your call when Loc SNA td contacting technical i wa mi manus support BUOI ia Finding Information 11 www dell com support dell com What Are You Looking For Find It Here Solutions Troubleshooting hints and tips articles from technicians online courses and frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information service call and order status warranty and repair information Service and support Service call status and support history service contract and online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates Desktop System Software DSS If you reinstall the operating system for your computer you should also reinstall the DSS utility DSS p
92. ientation and try again Setting Up and Using Your Computer 17 www dell com support dell com 18 Connecting Monitors A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE Dependent upon options selected when you purchased your computer your video card may have either two DVI ports or one DVI port and one VGA port Connecting a Monitor to a PCI Express Graphics Card Dual Configuration If you are using PCI Express graphics cards in a dual configuration only a single monitor is supported Connect the monitor to the primary video card or the monitor will not function a primary video card Connecting Two Monitors K NOTE Your graphics card and configuration must support dual monitors for you to connect and enable two monitors using the instructions in this section The graphics card that came with your computer has an S video port and either two DVI ports and a DVI to VGA adapter or one DVI port and one VGA port To connect a monitor by attaching the DVI or VGA connector of the monitor directly to the DVI or the optional VGA port on your computer see Connecting Two Monitors Without an Adapter on page 19 If you purchased a graphics card that has two DVI ports instead of a VGA port and need to use a VGA monitor see Connecting Two Monitors With the Use of an Adapter on page 20 Setting Up and Using Your
93. ing the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations e Model number WHL Company name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed Appendix NOTE In certain countries technical support specific to Dell TM XPS portable computers is available at a separate telephone number listed for participating countries If you do not see a telephone number listed that is specific for portable XPS co
94. ions Booting From the Operating System CD 1 Save and close any open files and exit any open programs 2 Insert the Operating System CD Click Exit if Install Windows XP message appears 3 Restart the computer 4 Press lt F12 gt immediately after the DELL logo appears If the operating system logo appears wait until you sce the Windows desktop and then shut down the computer and try again Press the arrow keys to select CD ROM and press lt Enter gt 6 WhenthePress any key to boot from CD message appears press any key Windows XP Setup 1 When the Windows XP Setup screen appears press lt Enter gt to select To set up Windows now 2 Read the information on the Microsoft Windows Licensing Agreement screen and press lt F8 gt to accept the license agreement 3 If your computer already has Windows XP installed and you want to recover your current Windows XP data type r to select the repair option and remove the CD Advanced Troubleshooting 65 www dell com support dell com 66 4 5 E 10 11 12 13 14 15 16 17 If you want to install a new copy of Windows XP press lt Esc gt to select that option Press lt Enter gt to select the highlighted partition recommended and follow the instructions on the screen The Windows XP Setup screen appears and the operating system begins to copy files and install the devices The computer automatically restarts multiple times NOTE The time required
95. irst plug the cable into the network port or device and then plug the cable into the computer 12 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on Removing PCI and PCI Express Cards NOTICE If you have the optional dual graphics configuration see Removing a PCI Express Graphics Card from a Dual Configuration on page 84 to remove or replace a graphics card 1 Follow the procedures in Before You Begin on page 69 2 Press the lever on the card retention arm and raise the retention arm Removing and Installing Parts 89 www dell com support dell com lever retention arm LE filler bracket AS N waa card Tel y P edge connector card connector 3 Remove the card a If necessary disconnect any cables connected to the card b Pull the securing tab if present grasp the card by its top corners and case it out of its connector PCI Express x16 card le securing tab PCI Express x16 card slot AN ee 4 If you are replacing the card see Installing PCI and PCI Express Cards on page 91 If you are not replacing the card install a filler bracket in the empty card slot opening K NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 5 Before you lower the retention arm ensure that e The tops of all cards and
96. isables the onboard PS 2 compatible mouse controller Front LED Color This setting allows you to change the front panel back lighting to the following colors off ruby emerald amber sapphire amethyst topaz and diamond Video Primary Video Performance This setting specifies which video controller is primary when two video controllers are present on the computer Hyper Threading If your processor supports Hyper Threading this option appears in the Options List Appendix 133 www dell com support dell com 134 Multiple CPU Core This setting specifies whether more than one core is enabled The performance of some applications may improve with an additional core enabled Defaults to On second core enabled HDD Acoustic Mode e Bypass Your computer does not test or change the current acoustics mode setting Quiet default The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode may cause the drive to be noisier but its performance is not affected NOTE Changing the acoustics setting does not alter your hard drive image CPU Clock Speed With this option it is possible to increase the operating frequency of the processor to a frequency greater than that in the processor manufactur
97. k a Control Panel icon click Power Options To immediately activate standby mode without a period of inactivity click the Start button click Turn Off Computer and then click Stand by To exit from standby mode press a key on the keyboard or move the mouse NOTICE If your computer loses power while in standby mode it may lose data Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits from hibernate mode the desktop is restored to the state it was in before it entered hibernate mode To activate hibernate mode 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab Setting Up and Using Your Computer 33 www dell com support dell com 34 To exit from hibernate mode press the power button The computer may take a short time to exit from hibernate mode Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation because the keyboard and the mouse do not function when the computer is in hibernate mode Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory Dell creates an appropri
98. l see Contacting Dell on page 142 The computer is in a normal operating condition after POST None Advanced Troubleshooting 57 www dell com support dell com 58 Dell Diagnostics A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Solving Problems on page 39 and run the Dell Diagnostics before you contact Dell for technical assistance NOTICE The Dell Diagnostics works only on Dell computers Start the Dell Diagnostics from either your hard drive see Dell Diagnostics on page 58 or from the Dell ResourceCD Starting the Dell Diagnostics From Your Hard Drive 1 Tum on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately K NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from your ResourceCD see Starting the Dell Diagnostics From the ResourceCD on page 58 If you wait too long and the operating system logo appears continue to wait until you sce the Microsoft Windows desktop Then shut down your computer sce Turning Off Your Computer on page 69 and try again When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt When the Dell Diagnostics Main M
99. l graphics technology an optional second PCI Express graphics card will significantly increase graphics performance on your computer Benefits of this technology can be seen in the improved portrayal of the 3 D graphics used in gaming and design applications Each graphics card includes a GPU graphics processing unit The two GPUs dynamically share their workload to provide the best possible performance For a given application the SLI software selects the optimum rendering processing mode The two most basic modes are split frame rendering and alternate frame rendering In split frame rendering the GPUs divide the work each GPU renders part of every frame that displays In the alternate frame rendering mode each GPU alternately renders the full screen image For more information see the documentation that came with your graphics card Optimizing Performance Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer e If you added or removed part before the problem started review the installation procedures and ensure that the part is correctly installed e Ifa peripheral device does not work ensure that the device is properly connected e If an error message appears on the screen write down the exact message This message may help technical support personnel diagnose and fix the problem s If an error message occurs in a program see the program s documentation Battery Problems A
100. ll com support dell com Removing a PCI Express Graphics Card from a Dual Configuration K NOTE This section regards dual configurations of PCI Express graphics cards only For removal of any other type of PCI or PCI Express cards see Removing PCI and PCI Express Cards on page 89 1 Follow the procedures in Before You Begin on page 69 2 Gently securing both graphics cards with one hand remove the graphics card bridge with your other hand by pulling it up and away from the computer Set it aside Va graphics card bridge power connectors 2 dual PCI Express graphics cards 3 Disconnect the power cable connected to the card 4 Press the lever on the card retention arm and raise the retention arm lever retention arm A To connector A TIA connector 84 Removing and Installing Parts 5 Pull the securing tab if present grasp the card by its top corners and case it out of its connector PCI Express x16 card le securing tab PCI Express x16 PAZ card slot e i A 6 If you are replacing the card see Installing PCI Express Graphics Cards in a Dual Configuration on page 86 If you are not replacing the card install a filler bracket in the empty card slot opening K NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer K NOTE The graphics card bridge is unnecess
101. m your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 69 2 Press out the securing clip at each end of the memory module connector 3 Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer Your Dell computer provides the following slots for PCI and PCI Express cards Three PCI card slots e Two PCI Express x16 card slots can be used in a dual graphics configuration Removing and Installing Parts K NOTE If a graphics card is installed in each of the PCI Express x16 card slots in the dual graphics configuration the PCI Express x1 card slot is not accessible for use One PCI Express xl card slot Le card PCI Express x16 PCI Express x1 A p A p card card b PCI Express x16 PCI Express x1 card slot SE ai card slot Removing and Installing Parts 83 www de
102. mer Care toll free 1 800 819 339 Technical Support portables and desktops toll free 1 300 655 533 Technical Support servers and workstations toll free 1 800 733 314 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Appendix 143 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_ecurope dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Technical Support for portable XPS computers only Home Small Business Technical Support for all other Dell computers Preferred Accounts Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 81 0820 240 530 14 0660 8779 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 Website support euro dell com E mail for French speaking Customers support euro dell com be fr emaildell City Code 2 Te
103. mponents on page 78 to locate the PCI Express xl card slot To remove a PCI Express card see Removing PCI and PCI Express Cards on page 89 NOTICE For information about upgrading your system to use NVIDIA SLI Scalable Link Interface dual graphics technology see the Dell website at support dell com To learn more about NVIDIA SLI Scalable Link Interface dual graphics technology sce NVIDIA SLI Dual Graphics Technology on page 38 1 Follow the procedures in Before You Begin on page 69 2 Press the lever on the card retention arm and raise the retention arm lever retention arm LE filler bracket AS N PCI card edge connector card connector F Tn 3 If you are upgrading to a dual graphics configuration remove the filler bracket to create a card slot opening Removing and Installing Parts If you are upgrading to a dual graphics configuration and have a card installed in the PCI Express xl card slot remove the card See Removing PCI and PCI Express Cards on page 89 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer Position the card so that it is aligned with the slot and the securing tab if present is aligned with the securing slot PCI Express x16 card le securing tab PCI Express x16 SI F card slot ri NOTICE Ensure that you release th
104. mputers you may contact Dell through the technical support number listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers Citv Code 11 la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 Customer Care Tech Support Tech Support Services Sales Aruba General Support toll free 800 1578 Australia Sydney E mail Australia au_tech_support dell com International Access Code 0011 E mail New Zealand nz_tech_support dell com Country Code 61 Home and Small Business 1 300 655 533 City Code 2 Government and Business toll free 1 800 633 559 Preferred Accounts Division PAD toll free 1 800 060 889 Custo
105. nced Troubleshooting Diagnostic Lights 55 Dell Diagnosties ii TA a 58 When to Use the Dell Diagnostics 58 Drivers cooler ai 60 What Is a Driver i 60 Identifying Drivers o o 60 Reinstalling Drivers 61 Using Microsoft Windows XP System Restore 62 Creating a Restore Point LL 63 Restoring the Computer to an Earlier Operating State 63 Undoing the Last System Restore 63 Resolving Software and Hardware Incompatibilities 64 Reinstalling Microsoft Windows XP LL 64 Before You Begin 64 Reinstalling Windows XP 65 Contents 5 6 5 Removing and Installing Parts Before You Begin o 69 Recommended Tools o o e 69 Turning Off Your Computer i 69 Before Working Inside Your Computer 70 Front and Back View of the Computer 71 Front View casa A A Pe A a Ra 71 Front View Doors Open LL 72 Bac VEW enei a Lila 13 Opening the Computer Cover o o o o o o o o 76 Inside View of Your Computer 0 77 System Board Components 00 00000 78 Memory ibid 24 5 52 0 seks a ad OU ook al bee Ba 79 Addressing Memory Configurations 04 80 Installing Memory 00 o 80 Removing Memory LL 82 Cards id LR ete She et ae Dt ee aes 82 Removing a PCI Express Graphics Card from a Dual Configuration
106. nd front panel cable are securely connected to the system board see System Board Components on page 78 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem might exist e Ensure that the voltage selection switch is set to match the AC power at your location if applicable IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed e Ensure that the processor power cable is securely connected to the system board power connector POWERI2V see System Board Components on page 78 e Remove and then reinstall the memory modules see Memory on page 79 e Remove and then reinstall any cards see Removing PCI and PCI Express Cards on page 89 e Remove and then reinstall the graphics card if applicable see Removing PCI and PCI Express Cards on page 89 Solving Problems 49 www dell com support dell com ELIMINATE INTERFERENCE Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices on a power strip e Multiple power strips connected to the same electrical outlet Printer Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide K NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer
107. ne fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider Error Messages A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide If the message is not listed see the documentation for the operating system or
108. ng and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see Turning Off Your Computer on page 69 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it Appendix 4 At the bottom of the menu enter the number of the device that is to be used for the current boot only For example if you are booting to a USB memory key highlight USB Flash Device and press lt Enter gt K NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup see Entering System Setup on page 131 2 Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the menu Press the up and down arrow keys to move through the list of devices K NOTE Write down your current boot sequence in case you want to restore it 3 4 Press the spacebar to enable or disable a device enabled devices have a checkmark 5 Press plus or minus to move a selected device up or down the list Clearing Forgotten Passwords A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 69
109. nical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration l Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the stan dard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Appendix Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated ca
110. nnect the two cooling fan power cables to the CPU FAN and CPU FAN2 connectors see System Board Components on page 78 on the system board Reconnect the power cable to the POWER12V connector see System Board Components on page 78 on the system board Close the computer cover see Closing the Computer Cover on page 125 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Removing and Installing Parts 119 www dell com support dell com Front Panel A CAUTION To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Removing the Front Panel 1 Follow the procedures in Before You Begin on page 69 2 Disconnect and remove all disk drives see Drives on page 95 3 Release the front panel by pressing each of the seven front panel release tabs 4 Close the computer cover halfway and pull the front panel away from the computer Replacing the Front Panel To replace the front panel perform the removal procedure in reverse order 120
111. nterference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Appendix 141 www dell com support dell com 142 Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turn
112. o prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 69 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Open the computer cover Opening the Computer Cover on page 76 Removing and Installing Parts 105 www dell com support dell com media card reader cable tabs 2 4 internal USB connector Not present on all computers 4 Disconnect the USB cable on the back of the media card reader to the internal USB connector on the system board 5 Press in on the tabs on each side of the media card reader and slide the card reader out of the adapter 6 Close the computer see Closing the Computer Cover on page 125 Installing a Media Card Reader A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 69 2 Lay the computer on its
113. o your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 ao CdC F O N On the old computer insert the Windows XP Operating System CD On the Welcome to Microsoft Windows XP screen click Perform additional tasks Under What do you want to do click Transfer files and settings On the Files and Settings Transfer Wizard welcome screen click Next On the Which computer is this screen click Old Computer and click Next On the Select a transfer method screen click the transfer method you prefer Setting Up and Using Your Computer 27 www dell com support dell com 7 On the What do you want to transfer screen select the items you want to transfer and click Next After the information has been copied the Completing the Collection Phase screen appears 8 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the new computer Playing CDs and DVDs Playing a CD or DVD NOTICE Do not press down on the CD or DVD tray when you open
114. oard Components on page 78 Check all connectors to be certain that they are properly cabled and firmly seated NOTICE When replacing the hard drive shroud ensure that all the cables are properly routed Insert the bottom tabs of the shroud into the slot on the drive cage and rotate the shroud up Press the top shroud tabs towards each other and insert them into the corresponding slot on the chassis Gently press on the shroud to ensure that it is secure Close the computer cover see Closing the Computer Cover on page 125 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it 16 into the computer Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Removing and Installing Parts 17 18 19 20 21 22 23 If the drive that you installed is the primary drive insert a bootable floppy disk into drive A Turn on the computer Enter system setup sce Entering System Setup on page 131 and update the appropriate Drive option Exit system setup and restart the computer Partition and logically format your drive before you proceed to the next step Sce the documentation for your operating system for instructions Test the hard drive by running the Dell Diagnostics sce Dell Diagnostics on page 58 If the drive y
115. oduct Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see Minimum memory on page 127 e Reseat the memory modules see Memory on page 79 to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 58 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS e Reseat the memory modules see Memory on page 79 to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see Installing Memory on page 80 e Your computer supports DDR2 memory For more information about the type of memory supported by your computer see Memory on page 127 Run the Dell Diagnostics see Dell Diagnostics on page 58 Mouse Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE MOUSE CABLE 1 Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins 2 Remove mouse extension cables if used and connect the mouse directly to the computer 3 Shut down the computer see Turning Off Your Computer on page 69
116. of memory supported by your computer see Memory on page 127 DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size and speed If the DDR2 memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance See the label on the upper right or upper left corner of the module to determine the module s capacity 256MB 2R XX XXX K NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are A pair of matched memory modules installed in DIMM connectors and 2 or A pair of matched memory modules installed in DIMM connectors and 2 and another matched pair installed in DIMM connectors 3 and 4 NOTICE Do not install ECC memory modules If you install mixed pairs of PC2 4300 DDR2 533 MHz and PC2 5300 DDR2 667 MHz memory the modules function at the speed of the slowest module installed Be sure to install a single memory module in DIMM connector 1 the connector closest to the processor before you install modules in the other connectors Removing and Installing Parts 79 www dell com support dell com matched pair of memory modules in DIMM connectors 3 and 4 black securing clips matched pair of modules in DIMM connectors 1 and 2 white securing clips NOTICE If you remove your original memory modules from the computer during a m
117. of the card or filler bracket fits around the alignment guide NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 8 Press the retention arm into place securing the card s in the computer Removing and Installing Parts 93 www dell com support dell com 94 the card alignment bar See the documentation i for the card for alignment guide AO information about the card cable connections filler bracket NOTICE To connect a Tess network cable first plug the cable into the network port or device and then plug the cable into the computer retention arm 9 Connect any cables that should be attached to y PES AN LE 10 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 11 If you installed a sound card or a network adapter see Network Adapter and Sound Card Settings on page 94 12 Install any drivers required for the card as described in the card documentation Network Adapter and Sound Card Settings If you installed a sound card 1 Enter system setup select Integrated Audio Controller and then change the setting to Off 2 Connect external audio devices to the sound card connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel If you removed a sound c
118. omputer 21 www dell com support dell com 22 serial ATA RAID configured for RAID level 0 o segment 2 segment 1 segment 3 segment 4 segment 5 segment 6 hard drive 1 hard drive 2 Another advantage of a RAID level 0 configuration is that it utilizes the full capacities of the drives For example if you have two 120 GB drives installed you have 240 GB on which to store data NOTICE Because RAID level 0 configurations provide no data redundancy if one drive fails then the data on the other drive is also inaccessible Therefore ensure that you perform regular backups when you use a RAID level 0 configuration RAID Level 1 Configuration RAID level 1 uses a data redundancy storage technique known as mirroring When data is written to the primary drive it is then duplicated or mirrored on the other drive A RAID level 1 configuration sacrifices high data access rates for its data redundancy advantages serial ATA RAID configured for RAID level 1 segment 1 segment 1 duplicated segment 2 segment 2 duplicated segment 3 segment 3 duplicated segment 4 segment 4 duplicated segment 5 segment 5 duplicated segment 6 segment 6 duplicated hard drive 1 hard drive 2 Setting Up and Using Your Computer If a drive failure occurs subsequent read and write operations are directed to the surviving drive A replacement drive can then be reb
119. omputers Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 129 0825 387 270 0825 823 833 0825 004 700 0499 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004 719 0825 338 339 01559471 00 01559471 00 0155947101 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for portable XPS computers only Technical Support for all other Dell computers Home Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766 7222 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 148 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Greece Website support euro dell com International Access Code 00 Country Code 30 E mail support euro dell com gr en emaildell Technical Support Gold Service Technical Support 00800 44 14 95 18 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 21
120. or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer when you are playing CDs or DVDs 1 Press the eject button on the front of the drive 2 Place the disc label side up in the center of the tray 3 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer 28 Setting Up and Using Your Computer K NOTE Ensure that you follow all copyright laws when you create CDs A CD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to the next track A J VD player includes the following basic buttons Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject CECERSERRNSO For more information on playing CDs or DVDs click Help on the CD or DVD player if available Adjusting the Volume K NOTE When the speakers are muted you do not hear the CD or DVD playing 1 Click the Start button point to All Programs gt Accessories gt Entertainment and then click Volume Control 2 Inthe Volume Control window click and drag the bar in the
121. osoft Windows XP System Restore on page 62 to return your operating system to the operating state it was in before you installed the new device driver Advanced Troubleshooting NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows XB you need the following items Dell Operating System CD e Dell ResourceCD K NOTE The ResourceCD contains drivers that were installed during assembly of the computer Use the ResourceCD to load any required drivers Reinstalling Windows XP To reinstall Windows XP perform all the steps in the following sections in the order in which they are listed The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system you must also reinstall the device drivers virus protection program and other software NOTICE The Operating System CD provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so NOTICE To prevent conflicts with Windows XP disable any virus protection software installed on your computer before you reinstall Windows XP See the documentation that came with the software for instruct
122. ot from the CD When the Welcome to Microsoft screen appears click Next When the How will this computer connect to the Internet message appears click Skip When the Ready to register with Microsoft screen appears select No not at this time and click Next When the Who will use this computer screen appears you can enter up to five users Click Next Advanced Troubleshooting 18 19 20 21 Click Finish to complete the setup and remove the CD Reinstall the appropriate drivers with the ResourceCD see Reinstalling Drivers on page 61 Reinstall your virus protection software Reinstall your programs NOTE To reinstall and activate your Microsoft Office or Microsoft Works Suite programs you need the Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve Advanced Troubleshooting 67 www dell com support dell com 68 Advanced Troubleshooting Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer on page 69 and Before Working Inside Your Computer on page 70 e You have read the safety information in your Dell Product Information Guide A component can be replaced by performing the removal procedure in reverse o
123. ou just installed is the primary drive install your operating system on the hard drive Floppy Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 69 2 Disconnect the power and data cables from the back of the floppy drive 3 Disconnect the other end of the data cable from the system board Removing and Installing Parts 101 www dell com support dell com 102 ue data cable PR power cable _ LK T tabs 2 __ R ha floppy drive _ N n 4 Press inward on the two tabs on the sides of the drive slide the drive upward and remove it from the floppy drive bay Removing and Installing Parts Installing a Floppy Drive 1 Follow the procedures in Before You Begin on page 69 2 Ifyou are replacing a drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail q Screws
124. ou to enable hibernate mode If you want to use the hibernate settings you defined on the Power Schemes tab click the Enable hibernate support check box on the Hibernate tab For more information on power management options 1 Click the Start button and click Help and Support 2 Inthe Help and Support window click Performance and maintenance 3 In the Performance and maintenance window click Conserving power on your computer Setting Up and Using Your Computer 35 www dell com support dell com 36 Setting Up and Using Your Computer Optimizing Performance Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows XP Service Pack 1 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In
125. ound or telephony program 3 USB2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards or for bootable USB devices which may not function properly if attached to the front connectors 4 IEEE 1394 connector Attach high speed serial multimedia devices such as digital video cameras diagnostic lights 4 Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights on page 55 72 RemovingandInstalling Parts Back View processor fans 2 For optimal cooling two processor fans are provided Do not block the vents 2 cover latch release To open the computer lay the computer on its side with the cover latch release at the top and then push the latch to the left See Opening the Computer Cover on page 76 3 security cable slot Use a security cable with the slot to help secure your computer 4 padlock ring Insert a padlock to lock the computer cover 5 power connector Insert the power cable 6 power supply fans For optimal cooling two power supply fans are provided Do not block the vents 7 card slots 6 Access connectors for optional video audio modem or other PCI cards three slots and PCI Express cards two x16 slots and one x1 slot
126. perating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Advanced Troubleshooting Windows XP 1 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager ao Cd a WwW N Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or P gt install a new driver see Drivers on page 60 Reinstalling Drivers NOTICE The Dell Support website at support dell com and your Dell ResourceCD provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 Click the Start button and click Control Pan
127. porate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts to to to to to to to to to to to to to to to to to to free free free free free free free free free free free free free free free free free free 592 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2311 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 146 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Website support euro dell com E mail czech_dell dell com Country Code 420 Technical Support 22537 2727 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com International Access Code 00 E mail support euro
128. r Removing and Installing Parts Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 69 2 Disconnect the power and data cables from the back of the drive power cable tabs 2 data cable CD DVD drive 3 Press inward on the two tabs on the sides of the drive and then slide the drive upward and remove it from the drive bay Removing and Installing Parts 109 www dell com support dell com 110 Installing a CD DVD Drive 1 2 Follow the procedures in Before You Begin on page 69 If you are installing a new drive unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting Connect the new drive to the set of rails that are attached to the inside of the cover If a set of rails is not attached inside the computer cover contact Dell see Contacting Dell on page 142 If you are installing a replacement drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail Gently slide the drive into place until the tabs
129. r attempts to boot from the next bootable device in the boot sequence e USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB flash option to the boot menu K NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation K NOTE An error message is generated only after the computer attempts to boot from every device in the boot sequence and no operating system is found Changing Boot Sequence for the Current Boot You can use this feature for example to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the Dell ResourceCD but you want the computer to boot from the hard drive when the diagnostic tests are complete You can also use this feature to restart your computer to a USB device such as a floppy drive memory key or CD RW drive K NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see System Setup on page 131 1 If you are booting to a USB device connect the USB device to a USB connector see Front View Doors Open on page 72 Turn on or restart your computer 3 WhenF2 Setup F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt If you wait too lo
130. r device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on Removing and Installing Parts 125 www dell com support dell com 126 Removing and Installing Parts Appendix Specifications Processor Processor type Intel Pentium 4 Extreme Edition with HT Technology or dual core processing NOTE Not all Pentium 4 processors support Hyper Threading technology or dual core processing Cache 1 MB or 2 MB Memory Type 533 and 667 MHz DDR2 unbuffered SDRAM Memory connectors Memory capacities Minimum memory Maximum memory BIOS address four 256 MB 512 MB 1 GB or 2 GB non ECC 512 MB 2 GB or 8 GB NOTE See Addressing Memory Configurations on page 80 to verify the amount of memory available to the operating system F0000h Computer Information Chipset DMA channels Interrupt levels BIOS chip NVRAM NIC System clock Nvidia nForce4 SLI X16 MCP five 24 4 Mb integrated network interface capable of 10 100 1000 communication 800 or 1066 MHz data rate depending on your processor Video Type PCI Express Appendix 127 www dell com support dell com Audio Type AC97 7 1 channel Expansion Bus Bus type Bus speed Bus throughput PCI connector connector size connector data width maximum PCI Express connector connector size connector data width maxim
131. rder P P YP 8 P Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Phillips screwdriver e BIOS updates available on support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for 4 seconds Removing and Installing Parts 69 www dell com support dell com 70 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by
132. retention module clip is not necessary for removal of the processor retention module clips Removing and Installing Parts 115 www dell com support dell com NOTICE If you are installing a processor upgrade kit from Dell discard the original g da heat sink If you are notinstalling a processor upgrade kit from Dell reuse the original heat sink and blower when you install your new processor heat sink 6 Push down and out on the socket release lever i gt 7 ta N retention tab 116 Removing and Installing Parts 7 Open the processor cover processor cover Sa lt processor lt Da L release lever E 8 Remove the processor from the socket Leave the release lever extended in the release position so that the socket is ready for the new processor Installing the Processor NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer 1 Unpack the new processor NOTICE You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer 2 If the release lever on the socket is not fully extended move it to that position Removing and Installing Parts 117 www dell com support dell com 118 3 Align the pin 1 corner of the processor and socket processor cover processor an release lever socket pin 1 indicator NO
133. rg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Country Code 352 Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 105 Country Code 853 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 152 Appendix Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 88 1386 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Country
134. rovides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices DSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration To download Desktop System Software 1Go to support dell com and click Downloads 2 Enter your Service Tag or product model 3 In the Download Category drop down menu click All 4 Select the operating system and operating system language for your computer and click Submit Under Select a Device scroll to System and Configuration Utilities then click Dell Desktop System Software Dell Support Website support dell com NOTE Select your region to view the appropriate support site NOTE Corporate government and education customers can also use the customized Dell Premier Support website at premier support dell com How to use Windows XP 12 Finding Information Windows Help and Support Center 1 Click the Start button then click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen What Are You Looking For Find It Here e How to reinstall my operating system Operating System CD The operating system is alr
135. s CHECK THE MONITOR CABLE CONNECTION e If you have the optional second PCI Express graphics card ensure that the monitor cable is connected to the correct card If you have the optional DVI adapter ensure that it is correctly attached to the graphics card Ensure that the monitor cable is connected as shown on the setup diagram for your computer e If you are using a extension cable and removing the cable solves the problem the cable is defective e Swap the computer and monitor power cables to determine if the power cable is defective e Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE DIAGNOSTIC LIGHTS See Diagnostic Lights on page 55 If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that
136. s appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Advanced Troubleshooting 63 www dell com support dell com 64 3 Click Next The System Restore screen appears and the computer restarts 4 After the computer restarts click OK Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the Sys
137. s in System Properties or IT Pros and ISVs can use the Application Compatibility Toolkit to opt out Always On Full DEP coverage with no exceptions Always Off No user mode DEP coverage Drivers and the Widows core kernel binaries are covered by DEB but no other binaries are included in the set of covered applications Power Management AC Recovery Determines what happens when AC power is restored to the computer Auto Power On Auto Power Time Sets the computer to automatically turn on Choices are every day or every Monday through Friday The default setting is Off This feature does not work if you turn off your computer using a power strip or surge protector Sets time to automatically turn on the computer Time is kept in a 24 hour format hours minutes Change the start up time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields This feature does not work if you turn off your computer using a power strip or surge protector Suspend Mode The options are Sl a suspend state where the computer is running in a low power mode and 83 a standby state where the power is reduced or turned off for most components however system memory remains active Maintenance Load Defaults Event Log This setting restores the computer s factory installed default settings Displays the system event log POST Be
138. securely click into position Connect the power and data cables to the drive If you are adding a drive that has an audio cable connect the audio cable to the audio connector on the system board Removing and Installing Parts power cable wa tabs 2 data cable CD DVD drive 7 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 8 Close the computer cover see Closing the Computer Cover on page 125 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 9 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 10 Enter system setup see Entering System Setup on page 131 and select the appropriate Drive option Removing and Installing Parts www dell com support dell com 112 11 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 58 Processor Airflow Shroud A CAUTION Before you perform this procedure follow the safety instructions located in the Product Information Guide A CAUTION To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by
139. side so that the system board is on the bottom of the inside of the computer 106 Removing and Installing Parts 3 Open the computer cover see Opening the Computer Cover on page 76 4 Remove the media card reader and bracket from its packaging 5 Attach the adapter rails to the adapter by aligning the screw holes on the adapter with the screw holes on the rails and then inserting and tightening all four screws two on each rail adapter rails 2 da A ti ar a we screws 4 PEO Da 6 Slide the adapter into the 5 25 inch drive bay until the tabs on the rails securely click into position Removing and Installing Parts 107 www dell com support dell com 108 media card reader cable tabs 2 internal USB connector Not present on all computers 7 Slide the media card reader into the adapter until the tabs on the rails securely click into position Connect the internal USB cable to the media card reader Route the USB cable through the cable routing clip 10 Connect the internal USB cable to the internal USB connector on the system board 11 Close the computer cover see Closing the Computer Cover on page 125 CD DVD Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cove
140. siness Sales Fax toll free 0800 446 255 toll free 0800 443 563 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Appendix 153 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Nicaragua General Support 001 800 220 1006 Norway Lysaker International Access Code 00 Website support euro dell com E mail support euro dell com no no emaildell Country Code 47 Technical Support 671 16882 Relational Customer Care 671 17575 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 5795 700 City Code 22 Customer Care 5795 999 Sales 57 95 999 Customer Service Fax 5795 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 E mail support euro dell com pt en emaildell Country Code 351 Technical Support 707200149 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 2142401 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis
141. talling 105 106 removing 105 using 17 memory 4 GB configurations 80 DDR2 overview 79 installation guidelines 79 installing 80 problems 47 removing 82 type supported 79 messages error 42 Microsoft Windows label 11 modem problems 41 monitor blank 53 clone mode 20 connect DVI 18 20 connect TV 18 connect VGA 18 20 connecting 18 connecting two 19 20 display settings 20 dual monitors 18 extended desktop mode 20 hard to read 53 problems 53 motherboard See system board mouse problems 47 network Network Setup Wizard 32 problems 48 Network Setup Wizard 32 newlink CreateArray 25 0 operating system CD 13 reinstalling 13 reinstalling Windows XB 64 Operating System CD 13 P password clearing 137 jumper 137 playing CDs 28 playing DVDs 28 power button 71 connector 73 conserving 33 hibernate mode 33 35 managing 33 options 34 options schemes 34 problems 49 standby mode 33 power light conditions 49 power options properties 34 power supply fans 73 printer problems 50 problems battery 39 blue screen 46 CD drive 40 CD RW drive 41 computer crashes 45 46 computer stops responding 45 Dell Diagnostics 58 diagnostic lights 55 drives 39 DVD drive 40 e mail 41 error messages 42 general 44 hard drive 41 IEEE 1394 43 Internet 41 keyboard 44 memory 47 modem 41 monitor hard to rea
142. tem Restore tab 5 Ensure that Turn off System Restore is unchecked Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Reinstalling Microsoft Windows XP NOTICE You must use Windows XP Service Pack 1 SP1 or later when you reinstall Windows XP NOTICE If after installing the operating system you may ever wish to use a specific hard drive in an array you must create a single drive RAID 0 array when installing the operating system See Creating an Array using the Nvidia MediaShield ROM Utility on page 23 for instructions Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver first try using Windows XP Device Driver Rollback see Using Windows XP Device Driver Rollback on page 61 If Device Driver Rollback does not resolve the problem then use System Restore see Using Micr
143. ter Off The computer is not detecting a physical connection to the network network adapter connector To attach your computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card 74 Removing and Installing Parts 7 network activity light Flashes a yellow light when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state 8 USB2 0connectors 6 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras 9 microphone connector Use the pink connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 10 center subwoofer Use the yellow connector to attach a speaker to a Low Frequency Effects LFE audio connector channel 11 IEEE 13
144. terface cable is the secondary device drive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Removing and Installing Parts 95 www dell com support dell com Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Some drives may also have an audio connector one end of the audio cable attaches to the drive connector and the other end attaches to the system board Drive Interface Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector 1 When you connect an IDE cable ensure that you align the colored stripe with the pin 1 connector When you disconnect an IDE cable grasp the colored pull tab and pull until the connector detaches When connecting and disconnecting a serial ATA cable hold the cable by the connector at each end K NOTE The system board serial ATA connector may have an attached cover or shroud Power Cable Connector power input connector EI power cable 96 Removing and Installing Parts Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To avoid damage to the
145. the details of the array that you set up use the arrow keys to highlight the array in the Array Detail window and press lt Enter gt To delete an array navigate to the array using the arrow keys and press lt D gt Press lt Enter gt to return to the previous screen 10 Press lt Ctrl gt lt X gt to exit the RAID BIOS Using Nvidia MediaShield Nvidia MediaShield allows you to create view and manage RAID configurations If you already have one hard drive with the operating system installed on it and you want to add a second hard drive and reconfigure both drives into a RAID volume without losing the existing operating system and any data you need to use the morphing option see Morphing from a Single Drive RAID 0 Configuration to a Dual Drive RAID Configuration on page 26 Setting Up and Using Your Computer Create a RAID level 0 volume or RAID level 1 volume only when you are adding two new drives to an existing single drive computer configured as a single drive level 0 RAID array and you want to configure the two new drives into a RAID array Although any size drives may be used to create a RAID configuration using Nvidia MediaShield ideally the drives should be of equal size In a RAID level 0 configuration the size of the configuration will be the size of the smallest drive multiplied by the number two of drives in the configuration In a RAID level 1 configuration the size of the configuration will be the smaller of the
146. to complete the setup depends on the size of the hard drive and the speed of your computer NOTICE Do not press any key when the following message appears Press any key to boot from the CD When the Regional and Language Options screen appears select the settings for your location and click Next Enter your name and organization optional in the Personalize Your Software screen and click Next If you are reinstalling Windows XP Home Edition at the What s your computer s name window enter a name for your computer or accept the name provided and click Next If you are reinstalling Windows XP Professional at the Computer Name and Administrator Password window enter a name for your computer or accept the one provided and a password and click Next If the Modem Dialing Information screen appears enter the requested information and click Next Enter the date time and time zone in the Date and Time Settings window and click Next If the Networking Settings screen appears click Typical and click Next If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration enter your selections If you are unsure of your settings accept the default selections Windows XP installs the operating system components and configures the computer The computer automatically restarts NOTICE Do not press any key when the following message appears Press any key to bo
147. touching an unpainted metal surface on the computer chassis NOTICE To avoid damaging the fan power cables do not slide the shroud too quickly Removing the Processor Airflow Shroud 1 Follow the procedures in Before You Begin on page 69 2 Press the two shroud release levers and lift the shroud up to disengage the anchors 3 Once the shroud has been disengaged from the anchors unplug the fan cables from their connectors on the system board by pressing the release tabs on the fan cable connectors while pulling up anchor tabs 3 Removing and Installing Parts Installing the Processor Airflow Shroud 1 2 3 4 Attach both fan power cables to the connectors on the system board Align the anchor tabs with the securing slots Gently press the shroud until the anchor tabs snap securely into place Close the computer cover NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Processor NOTICE Do not perform the following steps unless you are familiar with hardware removal and replacement Performing these steps incorrectly could damage your system board For technical service see Dell Technical Support Policy U S Only on page 140 A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in
148. tton RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide No sound from speakers K NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card Solving Problems 51 www dell com support dell com 52 ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS
149. two drives used Creating a RAID Array NOTICE You will lose any data on your hard drives when you create a RAID configuration using the following procedure Back up data you want to keep before continuing K NOTE Do not use the following procedure to migrate an existing storage configuration to RAID level 0 configuration 1 Enable RAID on your hard drives see Setting Your Hard Drives to RAID Enabled Mode on page 23 2 After rebooting your computer launch Nvidia MediaShield Click Create Array in the System Tasks pane The Create Array Wizard appears 4 Use the drop down box to select Striping for RAID 0 or Mirroring for RAID 1 Click Next 6 Click to select the drives that will make up the RAID configuration K NOTE Your computer supports a maximum of two drives per RAID1 array and three per RAIDO array 7 Select desired options NOTICE The Clear System Data option will delete all data on the selected drive 8 Click Next Click Finish to create the RAID configuration The array and any other installed hard drives should be visible in the NVRAID management utility window Deleting a RAID Array K NOTE While this procedure deletes the RAID 1 volume it also splits the RAID 1 volume into two non RAID hard drives with a partition and leaves any existing data files intact Deleting a RAID 0 volume however destroys all data on the volume Setting Up and Using Your Computer 25 www dell com support dell com
150. uctions located in the Product Information Guide for important voltage setting fixed voltage power supply 110 V at 50 60 Hz manual selection and auto sensing power supplies 90 to 135 V at 50 60 Hz 180 to 265 V at 50 60 Hz 100 V at 50 60 Hz for information Japanese computers Backup battery 3 V CR2032 lithium coin cell Physical Height 49 1 cm 19 3 inches Width 22 2 cm 8 7 inches Depth 48 8 cm 19 2 inches Weight 19 kg 42 Ib Environmental Temperature Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Appendix 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 0 5 Gat 3 to 200 Hz at 1 octave min bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec Environmental continued Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft System Setup Overview Use system setup as follows e To change the system configuration information after you add change or remove any hardware in your computer To set or change a user selectable option such as the user password e To read the current amount of memory or set the type of hard drive installed Before you use system setup it is recommende
151. uilt using the data from the surviving drive Also because data is duplicated on both drives a RAID level 1 configuration using two 120 GB hard drives collectively has a maximum of 120 GB on which to store data Configuring Your Hard Drives for RAID NOTICE If you might ever decide to migrate to a RAID array before loading the operating system onto a hard drive set up that drive as a single drive RAID 0 array See Creating an Array using the Nvidia MediaShield ROM Utility on page 23 for instructions At some point you may want to configure your computer for RAID if you did not select a RAID configuration when you purchased your computer You must have at least two hard drives installed in your computer to set up a RAID configuration For instructions on how to install a hard drive see Installing a Hard Drive on page 98 You can use one of two methods to configure RAID hard drive volumes One method uses the Nvidia MediaShield ROM utility and is performed before you install the operating system onto the hard drive The second method uses Nvidia MediaShield and this method is performed after you have installed the operating system with the Nvidia RAID drivers Both methods require that you set your computer to RAID enabled mode before starting any of the RAID configuration procedures in this document Setting Your Hard Drives to RAID Enabled Mode 1 Enter system setup see Entering System Setup on page 131 2 Press the up and down
152. um PCI Express connector connector size connector data width maximum PCI 32 bit PCI Express xl and x16 PCI 33 MHz PCI Express 2 5 Gb s raw bandwidth bidirectional per lane PCI Express x1 slot bidirectional speed 500 MB s x16 slot bidirectional speed 8 GB s three 120 pins 32 bits NOTE If a graphics card is installed in each of the PCI Express x16 card slots in the dual graphics configuration the PCI Express x1 card slot is not accessible for use one xl 36 pins 1 PCI Express lane two x16 164 pins 16 PCI Express lanes Drives Externally accessible Available devices Internally accessible Appendix one 3 5 inch drive bays three 5 25 inch drive bays Serial ATA drive floppy drive memory devices CD drive CD RW drive DVD drive DVD RW drive and DVD and CD RW combo drive media card reader three bays for 1 inch high hard drives Connectors External connectors IEEE 1394 Network adapter PS 2 keyboard and mouse Serial USB System board connectors IDE drive Serial ATA Floppy drive Fan PCI PCI Express xl PCI Express x16 front and back panel 6 pin serial connectors RJ45 connector two 6 pin mini DIN 9 pin connector two front panel six back panel and two internal USB 2 0 compliant connectors one 40 pin connector four 7 pin connectors 34 pin connector four 5 pin connectors three 120 pin connectors 36 pin connector two 164 pin connectors
153. ustomer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 200 722 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 150 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside o
154. vernment toll free 1 800 387 5757 Technical Support printers projectors televisions 1 877 335 5767 handhelds digital jukebox and wireless Sales Home Sales Small Business Sales med large bus government Spare Parts Sales amp Extended Service Sales toll free 1 800 387 5752 toll free 1 800 387 5755 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 Appendix 145 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dell Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs switches routers and so on Technical Support printers Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Cor

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